Stacy is the BEST!!!
Mary MCustomer Reviews for U-Haul Moving & Storage Of Port Townsend
Testimonials From Recent Customers
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MERLE BNothing wrong with location itself.
BRANDI HGreat customer service picking up and dropping off the van. The van was clean and in perfect shape. Gracias.
NICOLE BThe website listed the INSIDE length of the 5X8 foot trailer as being 8'8" so I went to pick up lumber for a building project I had to strap boards to the top of my vehicle because they would not fit. When measured the inside length is 8 foot. Please update your website…
MICHAEL JWithout a doubt the best experience I've had at a uHaul location to date. Friendly and helpful staff at both pickup and return. Clean and very well run operation.
DANIEL WEasy rental, easy return
ADAM RThe sales attendant was the best. She was very good person enjoyed visiting with her also and renting from her. She was great and she seems like a really hard-working lady and she deserves a raise.
JENNIFER YWas great after we found dolly that had working lights
DANIEL TThe agent I worked with was extremely helpful when I decided I needed a smaller truck upon viewing the truck I had ordered. So appreciative of their professionalness and the ease.
HEATHER GThe lady who worked the return didn't seem to know what she was doing. The young man who worked the pickup was efficient and friendly.
ARTHUR SThe storage is secure, easy to access, warm, dry and well lit! Plus the first month free with rental of truck is a great deal.
MARGARET K | Overall ExperienceVery nice Staff!!!
Gary C | First ImpressionsNice people work there
ALISHERJON KVery good, friendly staff worker
ALISHERJON KDuring a very hard time in my life. They were very polite and respectful. I appreciate the service that your company has provided. Thank you, Donna Randall
Donna RGreat job!
WILLIAM BLogan is awesome
DEBRA HAlways a smooth & comfortable interaction with this location
CHARLES MThe man who helped me was exceptional.
ARTHUR S | First ImpressionsLogan was very helpful!
ROBERT BInstall cruise control on all trucks.
CHRISTOPHER VHard to call in. Nobody answered
Andrew B | Overall ExperienceFriendly staff, easy pickup and drop off.
AUSTIN VTrailer rental handled by staff quickly and professionally at both check-out and return. I'm very happy to do business here.
DAVID BNot sure at the moment. Maybe some tea and biscuits
CHARLES OWe were happy with service and equipment in Port Townsend
LAWRENCE BUHaul my go to for moving household goods. Friendly, flexible and affordable.
Donna MConsider a partnership with a windshield water repellent product. Rain-X, Auquapel, etc. Clearer vision in the dark and rain make for a safer driving environment. A sticker on the dashboard indicating what side the fuel fill door is on.
JAMES BFriendly and helpful staff.
Patricia CEasy pickup and drop off process, with really friendly staff to help. Equipment was clean and ready to go.
Austin VStaff was amazing and solved our problem immediately and with courtesy! Very professional.
MARY BI really appreciated the friendliness and helpfulness of the staff. They made it quick and easy.
JULISA AStaff was friendly and helpful.
PAUL WStaff were really nice and helpful. An issue came up with pricing and they addressed it in a very appropriate manner.
DAVID R | First ImpressionsA reservation is a reservation -- don't change the vehicle reserved.
GLENN Gvery pleased with the service
KRISTIN PExcellent and friendly customer service! I really appreciate the great service. Check in return was so easy. Nicely done
LISA FFast and courteous.
Colleen SExcellent experience and value overall!
Gia VUHAUL at the Port Townsend location made the Adventure of Moving less daunting. Quick and easy pickup and returns and Super friendly staff. OUTSTANDING!
PAUL HI was impressed that the whole process went so smoothly and the staff was courteous and accomodating.
Gabriel AGirl power! Love this company! Compassionate move for my Mother to assisted living! Professional and great communication! Highly recommend
Julia CCould use lights in storage units
Earl P | Overall ExperienceLogan was exceptional.
Keith W | First ImpressionsEveryone was great. Very pleasant experience.
MALENA WVery positive experience. Thank you.
BRYAN DI hung around while the hitch installation was performed. The work was done in less than an hour compared to the expected three hours. Looks like quality work. A little chilly sitting near the door but other than that a fast experience.
David SWindshield was very dirty on the inside. I wish someone had told me that the 26' truck was super rough riding compared to the 20' truck I've rented before, yikes. The Port Townsend site is very nice, staff are friendly and helpful
THOMAS LSmooth sailing! Everyone very nice!
marcene m | First ImpressionsWhen I arrived to pick up my truck, the worker said she didn't know about it but she was able to get me a truck anyway.
LAURA RSmile more and empathize with the challenges of moving.
MATTHEW MThe inventory of available trucks is very low with no current pickup trucks. We had to accept a vehicle other than the one we wanted. That 10 foot truck had problems with the ignition switch. Each time we went to start the truck, the ignition would stick preventing starting and we felt that we would be stranded on the road. When we told the agent who received the truck after our use about the ignition switch issue she said "Yes, we know about that problem" but nothing like "Yes, we will fix that problem."
Robert SStay as nice.
Dale DAll was good, easy, efficient, friendly helpful employees.
GERALD SAll good. Logan was very helpful!
ROBERT BOverall a good experience
JACK RLike the remodel on the public space.
RAYMOND CMoving help was excellent - both packing an unpacking
John SStellar customer service and so easy to work with. The entire process was stress-free.
CANDACE MWe appreciated the attention and care we received in Port Townsend's U-Haul dealership. This place is expertly managed. ¡Gracias!
JANET SGreat experience.
Bradley A | First ImpressionsA simple call button at the desk in the reception area to use when staff are not in that area would be helpful.
FRANCIS LOur service was great!
pearl s | First ImpressionsVery customer service oriented and friendly.
KURT HI will never use you guys again. Not cuz of storage but because you guys over charged me. Then called me a lair when i told you I was on an unsafe vehicle. I won't recommend u guys
Katie H | Overall ExperienceWhen I returned the truck I was told I'd get the final receipt emailed to me. I still haven't received it. I also remember why I wanted a 20 foot truck and not a 26, but that's another story for another time…
ROBIN BThe entrance to the unit does not have a smooth transition. It is very difficult to hold the heavy door open while you are trying to keep things from falling off of the hand cart and muscle the cart over a very non user friendly doorway.
ALISON H | Overall ExperienceFast, efficient service. New equipment. All good!
DEANNE MFor years the procedure for returning a vehicle was to drive up and wait with the vehicle for a an agent to perform the checkout. Today, after driving up and waiting over 10 minutes an employee who was leaving for the day saw me standing by the vehicle and told me I had to go inside to let someone know I was returning the vehicle. If this is the new procedure then please post a sign stating as such.
ROBERT NMy account was paid up through 8/28 2004 I put my girlfriends belongings in the locker, I moved to Wisconsin my x girlfriend was to pick up her things by 8/28/2024 .she moved almost everything but left a few things behind. So I filled out an abandoned locker form the end of August as I am in Wisconsin and can't clean out what she my x left behind.
GREGORY G | Overall ExperienceThe way we were treated and talked too by the Spokane manager was so rude and disrespectful. Resulting with damage on both sides of the car. Plus the truck dolly broke three time causing two days delay and having to reschedule our unpacking plans because of the mistakes made by manager and lost time and money paying for motel costs, extra time waiting for road side help. Everything was documented and pictures take along with receipts. The emotional and physical toll has been traumatic. And we will not ever go back to u haul and will warn others about our experience. Respectfully, Teresa Haeg.
TERESA H | First Impressionsbest if all was Ryan who was so helpful despite the fact your door opening ekectronics are screwed up— he kept walking uphill to help and was easygoing about it yet got things done— really superb service
Heather M | First ImpressionsI had trouble contacting the facility directly, phone forwarded to national number.
Jeffrey H | Online Move InWhile these were clean and secure, the monthly cost became prohibitive. I paid more for a single u-haul 10 x 20 as I am for two other 10 x 20's.
Dewey B | Overall ExperienceExcellent value, friendly and helpful staffing plus they provided the lock! Much better than other storage places used in the past.
Pamela H | Overall ExperienceOverall it was first rate. Only complaint I was not able to reach Port Townsend facility. They were very good to work with tbough.
Elaine H | Overall ExperienceA little pricey, but so far I’m happy with my services
APRIL B | First ImpressionsWas not happy with the telephone menu thing, just had a couple of simple question before pickup of trailer and called unit in tx to see if they were there and best way to get there and the number connected me with uhaul main number and the lady tried to transferme to the 512 area code number but that didn't work. Just hate menu's. Trailer was good. thanks
William C | Overall ExperienceStaff very friendly and accommodating.
kevin h | First ImpressionsXxxxxx
JEFFREY H | First ImpressionsClean, straightforward, simple, thanks!!!
JACOB B | Overall ExperienceDesiree and Logan both very helpful, friendly, cool.
ROBERT L | Overall ExperienceMany of the poor experiences pertain to corporate issues with overseeing the franchisee's running of their facilities. There were also some issues with poor customer service and employee attitudes, one in particular. I will be writing a letter to corporate headquarters regarding my list of issues.
Connie B | Overall ExperienceDesirae Kudronowicz was great in resolving getting me the unit requested.
Barbara H | Online Move InWhat a clean building with friendly, knowledgeable staff! 10/10 would definitely recommend.
ARIELL H | First ImpressionsWas a good experience
April J | Overall ExperienceNot secure at all and for the price it's well above everyone else and has no gate around the property, with the increasing prices we left and went down the road to a secure location and extremely less expensive
tyler M | Overall ExperienceClean and super helpful staff
Mary M | First ImpressionsLogan was super helpful with the whole process
Shelley F | Online Move InWet happy with my entire experience with UHaul.
Clare C | Overall ExperienceVery friendly knowledgeable staff. Quick move-in process. Thanks for the great facility and people, Javier and the other gentleman that I didn't get his name (my fault!! "Moving Brain"!!! )
Mary A | First ImpressionsThe guy that helped me was very efficient and made the whole experience quick and seamless.
Shelley F | First ImpressionsOur changes were accommodated with a smile ! Much appreciated. Last minute plans worked out
amber b | First ImpressionsGreat and will use again.
Mary M | Overall ExperienceAwesome helpful employees! Going through a really hard time with death of my Mom and everyone at your facility was so helpful to me. I appreciate all the kind, friendly help and service that I received. You guys are the best. Thank you.殺❤️
RENE M | First ImpressionsClean and secure.
MICHAEL M | Overall ExperienceLogan is very knowledgeable, was helpful in making our reservation. We ended up not needing the storage space. But we must tell you that Logan is a gem for uhaul
Bonnie G | First ImpressionsStaff was a breath of fresh air after living in Indianapolis for 7 years. It's hard to find good service and quality staff in that city. The staff here was very helpful and friendly. They knew their jobs well and got things done extremely fast with a smile on their faces. 5 stars
lorne p | First ImpressionsHard to reach staff by phone
MATTHEW B | Overall ExperienceFriendly, helpful, efficient service
GEORGIA A | First Impressionsnice people and facility. I will when needed return for your services there.
Mark J | Overall ExperienceThe female manager was not helpful.
QUENTIN R | Overall ExperienceVery helpful
linda b | First ImpressionsBathroom was not kept clean, but the rest of the facility was well organized.
CHADOR R | Overall ExperienceThere was a special offer when I reserved storage online for a lock to be given and waiting. There was no lock in the unit and I had to drive back to town to buy one.
Burl N | Online Move InVery nice and pleasant experience. Thank you.
Lee T | Overall ExperienceAll the staff at the Port Townsend U Haul facility were friendly, courteous and helpful. The manager Desirae was wonderful. A really great team of employees! My move in experience was smooth and delightful. The faculty is clean, well organized and easily accessed. I am relieved to know that my items will be secure and protected by the safety provided by the facility. Thanks again to U Haul for providing great service :)
WILLIAM W | First ImpressionsRental units were very clean and dry, the staff were always quick to help and friendly, the truck rentals ( 6 in all ) worked out great with no problems. Have to say we are very happy to have such a great team there for us on or house move, from boxes to storage to truck rental. If anyone is looking for moving help, these folks are the answer. Nothing but thanks.
Thomas T | Overall ExperienceVery friendly and helpful staffing. They made the experience pleasant.
Carla c | Overall ExperienceThe employees are kind folks
Milo R | Online Move InThe staff was excellent, and very helpful.
Jeanette W | Overall ExperienceGuys are so helpful and friendly. I love this place
Carolyn G | Online Move InI would recommend the storage unit to anyone :)
Holly K | First ImpressionsMy only complaint is that i verbally and in writing told both attendants that i didn't want the monthly insurance charge, and i was charged anyway. I was going to call in my homeowners policy information. As it turns out, it's easier to pay the monthly fee. I was told that we are #3 on the waiting list for a 5x10 unit. I hope that remains true (we're local).
Barbara T | First ImpressionsJavier was very friendly and efficient, knowledgeable and proactive.
REBECCA W | First ImpressionsPort Townsend was exceptional
Stephen C | Overall ExperienceAustin is the friendliest most helpful person I've come across in a very long time. His customer service is top notch. It's always a pleasure seeing him there.
jennifer s | Overall ExperienceStaff were extremely helpful and kind, important qualities in today's world from my point of view🙂
LeeAnn D | Overall ExperienceStaff was helpful and friendly, and made the move-in process quick and easy.
Patrick G | First ImpressionsThe only problem was they didn't have the picture boxes I needed. I had to go to Sequim to get them.
Jeanne H | First ImpressionsEverything was very difficult and the staff were not nice.
Dove H | Overall Experience