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joseph barclayCustomer Reviews for U-Haul Moving & Storage of Plymouth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They said 2 hours for the hitch installation, and it was 2 hours. No scratches, looks great. The guy installing it knew what he was doing.
Jerry GelleThe only complaint I have is I had over half a tank of gas left in the truck and was told to have it at 1/4 full when returned. They said I couldn't get a refund of the excess gas I put in. With the price of gas at this time I think a refund would have been nice.
JEAN DICKEY | First ImpressionsThe check in person we had (a young lady) was very professional and friendly and the whole location seemed to be doing well.
Lori Coutts FraaseThe staff here is awesome. My online check in wasn't working, but they made everything easy and it felt like everyone there wanted to be there.
ANDREW HUBERMy experience with the Plymouth location and customer service was good overall. The process on the other hand was handled very poorly and unprofessionally! My initial booking was made in Buffalo. The reservation was then changed to Elk River due to a maintenance issue with the trailer, which is understandable. The issue I had with this change was that I was only sent an email telling me that my location had been changes, no communication asking me if this would still work for me. The next day, the day before my move, the location was changed again to Coon Rapids, an hour and a half away from where I live and where I was moving my son from. I believe someone may have tried to call me for this location change, but I was unable the get the call and no message was left. The size of the trailer was also changed several times due to lack of availability, which is understandable, but the last change was due to overbooking. These changes were made again without notification. I have rented with U-Haul in the past and had decent experiences with each of my rentals. This experience however, made the stressful situation of moving even worse, not knowing what size trailer I would have, where I had to go to get it, or even if I would get a trailer. I am not sure I will be able to trust U-Haul for my future rental needs and probably will not be able to recommend your services to others. I would feel bad being the reason someone else had to go through the same experience I had with this process. Please review your rental and communication processes so your customers do not have added stress to an already stressful process. Thank you for your consideration in this matter.
Ron SchultzGreat job from sales to install.
Jeff LundService was very good, truck was clean, but it was a dog, performance-wise. No cruise control was a disappointment.
John SchutteMade very good recommendations and completed install very quickly.
KENTON SONNENBURGJust a great store. Folks were helpful and had me in and out fast.
michael colemanMatt was awesome! Enjoyed working w/ him.
Neal ReykdalThe first truck they gave me was dirty inside. When I let the staff know they were quick to get me a clean truck. The staff are very nice. I didn't pick above average because the person helping me had his earbuds in and was bopping around to his music. It was just a bit distracting. He was very kind and helpful though.
Monica HectorTerrible customer service and employees were rude at pickup
tim` mcilreeIt was a great experience, both associates we dealt with were very professional, friendly, and helpful. It made our day.
Jon StricklandGreat Service!
GARRETT TOMCZAKCustomer care was very excellent.
jerald SmithPerfect transaction starting with the initial phone call. Very professional and friendly staff. Nice clean facility.
Gregory ZillgittThe manager, Fred, is amazing. Good team and location.
cindy nollPerfect storage. Easy access with carts and everything necessary to make moving stuff easy. The staff were always helpful and friendly.
Lisa Sussen | Overall ExperienceThe truck I got had a failing fuel sending unit resulting in a dead spot on the fuel gauge between a half a tank and 7/8 of a tank which in turn cost me an extra $25-30 in fuel as I was unable to fill the truck back up to the imaginary 5/8 of a tank they said it had for the return.
Christopher SappThe mobile check in experience was VERY slow but overall was smooth.
Alexander BlockSuper friendly, clean facility.well run
phillip johnson | First ImpressionsService was excellent and expeditious. Very polite and enthusiastic team!
Mark RuehleAll is excellent. Just the wait time to talk to an actual person when calling in took a long time. Other than that, it was a great experience.
Virginia Antony | Overall ExperienceExcellent staff and service!
PAUL FITZGIBBONSEasy and affordable
Brett RamertThe assistant manager was very passive aggressive rude and sarcastic. He kept talking over me while I was talking and wouldn’t answer my direct questions. I explained to him that when doing business with people there is a level of professionalism that he must maintain, and his response to that was the most antagonistic smile with no verbal response. He made the business transaction very hostile and uncomfortable for me if I could change locations of my storage space I would in a heartbeat.
shardae johnsonExcellent to work with!
Lois SelleAmazingly friendly and knowledgeable staff - thank you!!
Pamela Haats | First ImpressionsAll of the personnel were helpful and courteous.
GARRETT TOMCZAKSo far you are doing excellent
FAMARA JARJUGreat facility, great staff, great layout, super clean, well-lit - super easy to use! I love this climate controlled facility!
Wayne Lindholm | Overall ExperienceHonestly, I am not sure why anyone has a job... I went to 4 locations. Wasted a tank of gas and lied to multiple times. Wow!!! That is all I can say. This is our future? Very sad!!!
Korey LuhmannStaff couldn’t have been friendlier and hitch installation was quick and professional.
steve tufoUsually I never have any problems. However, this time they charged me for 1/16 of a tank of fuel. Pretty sad that they were that picky.
Christian WatsonVery helpful.
Richard JohnstonI was not told I needed to fill up the tank when done. It was given to me with half a tank already and I got stuck with the bill for gas I didn't use
Andrew FristedGreat service - team was very helpful.
Douglas FischerI realize an open trailer in MN in the winter is a tough thing to manage, but the fellow’s lame attempt at clearing snow and ice wasn’t what you would call well done. My boxes got wet while the snow and ice melted in the uhaul storage area while I unloaded onto carts. I could have used a tarp on the bottom of the trailer, so I got what I deserved, too.
Thomas BeaganEverything was great.
dean pouliotThe employees were helpful, professional, and very friendly!👍
Noel WestphalI was impressed by the staff attitude, professional manner and everything was smooth and easy. Great! Would recommend and return.
Michael CaseyGreat service thanks guys
Janice Young | Overall ExperienceGood service
jose palmaThe dude with the beard, long finger nails, and who stares at you (at the counter Monday 2/5/2024) is very unnerving. However, he did arrange lockers to satisfy my needs since the single size I needed was not available. So, I got storage that will work, just a weird experience and slow to get there.
Thomas Beagan | First ImpressionsReally easy and efficient. Thank you for enabling a smooth process. Regards, Linda
LINDA JACOBSENN/a
LAQUINTA DE SHAZORI was told to bring the truck back full. It was not full. I ended up putting 8 gallons back in for only driving 51 miles of highway driving. The truck I rented has an estimated MPG of 10 and mine ended up being 6.375 mpg.
Kyle Simonsonstaff is very kind and helpful :)
Kaile PhetsarathThere seemed to have been some technical issues with the uhaul website/app but the uhaul staff handled it with professionalism and made sure I was helped in the best way possible given the circumstances.
Elizabeth RobertsHad a little difficulty finding the truck but all turned out ok.
Tim MonsonI have a couple bad experience long time ago with U haul. just back to you guys and I’m really impressed with the customer service and everything. you guys rock ! definitely I will be back!
carlos becerraGreat staff, well run location! Always friendly and helpful!
Charles UphamI am moving to Chicago, which is why I closed my account.
Joseph Steiner | Overall ExperienceSuper friendly staff! This U-Haul location is awesome!
Chris CahillAll good! Thanks for the quick service!
Kay DiersGobble Gobble
william brown | Overall ExperienceLoved it
donielle hall | Overall ExperienceAll good!
Mike MillerGreat equipment selection and helpful staff.
Kevin LangfordI can’t think of anything. The equipment I rented was in great shape. The people that took care of me were all in a great mood; very nice and professional. All in all, my experience was all I could hope for.
Philip LovelessExcellent location. Extremely professional yet friendly employees. The entire facility was always very clean as well.
John Fisher | Overall ExperienceI was supposed to pick up in hopkins early Sunday and everything was a mess and i couldn’t get to the reservation and i kept getting transferred from one rep to another and they kept asking “ how can we help” so i had to wait over 45 mnts on the phone in a 20 degree weather. That location should not be open if they don’t know how to operate and give access to keys for peace to get the trucks. Also another customer had the same issue while i was there
Marwan MerhyThis storage facility was always well maintained and very clean. There were always carts available for easy move-in and move-out. The staff was always friendly and made my visits there very easy. I would highly recommend this to anybody needing storage.
Shane Kerska | Overall ExperienceGreat storage facility. Cheap, convenient, and well maintained and managed. Kind and helpful staff. Would recommend to anyone who wants a safe place to store their belongings.
Whitney Lee | Overall ExperienceThose guys are awesome
James Sukut | Overall ExperienceFriendly staff. Great personalities and good advice given.
Kuan Teoh | Overall ExperienceWas able to downsize storage units as I visited this location for at least 16 weeks - would arrive via Metro Mobility, get at least one box to bring back to the assisted living unit, and could wait in their lounge ( watching TV ) while waiting for my Metro Mobility return ride. Hope to get staff BBQ Chicken Wings the day before Thanksgiving . . .
Peter Boatman | Overall ExperienceThe bathrooms by the storage units was always dirty. The access hours could work for most extended through midnight instead of 10am and opened as early as 4am.
Dorothy Ngetich | Overall ExperienceThe staff is very knowledgeable and friendly. Easy to communicate what my plans were. I was impressed with everyone that helped.. Thank you again for an effortless move for me.. God Bless Brad Carlson.
Brad Carlson | Overall ExperienceGreat service with professional and very friendly representatives
RANDALL DAHN | First ImpressionsFred Glunz was terrific. He was by far the best rental agent/facility manager I have ever encountered. He’s a treasure.
Bethany Culp | First ImpressionsThe employee who set up my rental was very friendly, knowledgeable and helpful and he made the process so easy. The facility was very clean and access was great. Thank you.
linda leimer | Overall ExperienceOverall, great customer service and honest environment
Melvin Zeah | First ImpressionsThe constant rate hikes were extremely annoying! And what ultimately lead to me leaving.
Kimberlee Nelson | Overall ExperienceThe access doors to the area where we were had only a single regular door to go through, our leather couch was too big to fit and damaged the leather. The staff acted like it wasn’t their responsibility to help or come and look to see what the problem was or how to get it to work. Small carts to use for transferring to storage. We should have gotten advice, like get a bigger unit and maybe there was another entrance with double doors we could have been told about! Poor service!
tyla randol | Overall ExperienceStaff was excellent! Always helpful, friendly, excellent customer service. Customer service is hard to get in most places but not at U-Haul. U-Haul offers the BEST customer satisfaction I have ever received. I will tell everyone looking for storage space to go to UHaul.
Linda printup | Overall ExperienceHelpful staff.
Randy poyorena | Overall ExperienceNow a days you never know what you’re going to get customer service wise. Most of the time people are disinterested and unwilling to go be helpful and provide anything beyond the basics of showing up. BUT that was not the case and my experience at this location. The facility was clean and well maintained. The layout of the equipment was well organized making getting in and out a breeze. The best part of my experience was the people. Everyone I came in contact with was friendly and helpful. Definitely a throw back to a time when employees cared you gave them your business. Specifically I would like to highlight Jacob. He went out of his way to make sure I understood everything about the storage facility and what I needed to know returning my truck. He even helped me with directions to the nearest gas station. As someone who worked in retail management these were the kind of employees I loved to steal away and build my business full of. He is an “A” player and I sure hope he is recognized as such. Overall I would 100% use U Haul & Storage of Plymouth in the future and will recommend anyone else I know to do so as well. Thanks to the team for a great experience and I’ll be seeing them again soon!!
Andrew Crook | First ImpressionsGreat Company and Employees.
leroy thompson | Overall ExperienceThey Rock !!!!!
Janet Campos | First ImpressionsThank you so much
DIANA JOHNSON | Overall ExperienceStaff are courteous and efficient, professional and helpful.
Reginald Veilleux | Overall ExperienceThe staff we worked with was very pleasant and made the process so easy. He was so helpful and efficient. The facility is clean and it was easy to move our items in. Thank u.
linda leimer | First ImpressionsPremise was spotless! Safe. Busy but so helpful and patient. Real pleasure.
KIMBERLY MAYER | First ImpressionsThe staff were amazing, friendly, and so helpful. The facility was super clean. Easy to access everything. Thank you
judith wright | First ImpressionsStaff was very professional, thorough in their delivery of information and respectful.
Charlotte Miller | First ImpressionsThe staff helped locate carts to help with the move-in and the facility was spotless.
Elizabeth Villafana | First ImpressionsThe staff at Plymouth Uhaul are exceptional! They were professional and well informed. It was such a great experience from truck rental to storage unit rental. Keep up the great work!
Kathryn Burg | Overall ExperienceStaff was well trained. Thanks
Irene Reed | Overall ExperienceTrying to find the storage was confusing I had trouble finding my storage unit that is all it took me like an hour to find it
manuela gachuzo | First ImpressionsThoroughly enjoyed this storage place, loved my time there it was clean and well kept. Secure building and conveniently located.
Christiana flomo | Overall ExperienceThank you
CAMEO MCKINNIES | First ImpressionsThank you to all the staff. That you Fred. Awesome place. I highly recommend.
Anthony Watson | Overall ExperienceOnly one staff that I met was friendly. The others are somewhat helpful but cold in personality
James Lo | Overall ExperienceThe person who helped me with my rentals of both the cargo van and storage locker was SUPERB. This man was the most helpful and pleasant person I have experienced in any customer service re in a LONG LONG time. I'm sure you can find out who helped me as I don't recall his name but he's definitely an asset to your company.
KAREN MANNING | First ImpressionsThis place is dope
Madeline Copeman | First ImpressionsI will always go to this location, convenient and easy. Staff excellent!
Jennifer samuelson | Overall Experiencejust great, maybe could use an extra employee ( sometimes moderate wait-time in person and can have app issues (
Ryan Bane | First ImpressionsSince acquiring the unit, Maddie has been very helpful explaining the facility’s features. I got a 10X10 unit then needed to switch down to a 5X10 unit where Maddie again explained the process and easy relocated me to better use the space needed for my storage items. Friendly and patient service help is in short supply but I’m thankful Maddie showed her very professional customer service abilities can be provided even in a busy service business.
Rupert Lawson | First ImpressionsThe facility and storage units are very clean, and there are carts and a large elevator right there to make the move in process very easy.
Shane Kerska | Online Move InVery friendly and knowledgeable staff.
stephan tudor | First ImpressionsWonderful experience. Everyone was super nice.
Rashonda Moore | First ImpressionsThe facility was always clean and staff was very friendly.
Stacy Williams | Overall ExperienceLove you god bless
Elizabeth Wehmas | Online Move InStaff could be friendlier.
Penny Rock | Overall ExperienceThe process to rent was very easy and the staff was helpful in answering any questions. The facility was clean and secure and there were always carts available if needed to help move things around.
Shane Kerska | Overall ExperienceThe young lady who helped me is amazing. She was working so hard. I had a number of issues like being assigned lockers that were not available, a dirty locker, and the size I reserved not being available. She was so attentive and friendly.
Laura Vandal | First ImpressionsEveryone was very helpful and thanks for the free month of storage from renting a truck with you.
brad howe | Overall ExperienceU-Haul storage unit in Plymouth I felt was of the upmost excellence in location, any ease of loading and unloading… And the personnel was always friendly and accommodating. I had lost my key at one point, and they were very helpful to make sure that I had access and to shut down access to my unit, when I thought someone else had my key. The storage unit was always nice and warm with rollers ready to go for all my stuff in a facility that I could bring my car into that was inside and heated away from any weather. Best place to store my stuff!!!!
Prism Love | Overall ExperienceThey are very friendly help a lot the facilities clean
SHADIYA ABDI | Overall ExperienceWe stored my moms things there when she died and you were more than helpful and we appreciated that Thank You
Linda Haas | Overall ExperienceThe facility was spotless, very well maintained and feels very secure; staff got me checked in really quickly and were very helpful
richard gregor | First ImpressionsNice to do business with. Could add another special service for pick up truck to move and deliver only stuff to various locations.
Catherine Adiang | First ImpressionsGreat
JUDY BODEEN | Overall ExperienceThis location helped our move go so smoothly! So clean & the courtesy of the carts was amazing!
Miranda Fann | Online Move InFred and staff were excellent, friendly and helpful. The building was well kept. We have rented other Uhaul storage units at other locations. This by far was the best.
PETER NEWLAND | Overall ExperienceSuper helpful and friendly!
Charles Upham | First ImpressionsStaff was friendly and everything went smooth. This facility even give me a free new lock with the storage.
Mai Vue | Online Move InI could not figure out how to stop the alarm on the lock of the door tried swiping the card 3 times and still would go off, cancelled my storeage
sarah robeck | Overall ExperienceAndre & Fred were very helpful and friendly.
Robin Dahlberg | First ImpressionsThey were really helpful! And did explained everything how it works!
Shaylyn Towers | First ImpressionsVery professional.
George Appleby | Overall ExperienceAdvise U-Haul upgrade to U-Haul trucks because my battery had died in the truck
madison sipe | First ImpressionsGarret was so great & helpful. Then his work partner put up its these 2 old ladies not figuring out how to get the plastic tie off the lock. He WAS SO PATIENT, KIND & LITERALLY CAME RUNNING TO HELP US. We wouldn't have blamed either one of them for being a little irritated with us but they were so so great! Thanks guys!!
Jacqueline Caron | First ImpressionsStaff was super helpful. Very nice. Storage facility was perfectly clean and they had lots of carts to help move things.
Lance Schlimgen | First ImpressionsThe hours could be a little bit later, otherwise its a great atmosphere, everyone was more than helpful and very friendly and approachable. I had zero issues and no complaints on my end.
stefanie scharbach | First ImpressionsVery convenient, well designed storage facility. Good service and good prices.
guy kunde | First ImpressionsWas unloading late around 9:15pm and at 10:10 the doors to the storage locked and wasn’t informed when got the unit that the place locked down automatically! But there was a sign on wall that said 24 hour access! Guess that sign need to be taken down! Had to wait till the next day to finish! Someone needs to explain that they automatically lock the doors at 10:00pm.
Mitchell Pinion | First ImpressionsGrade Job
vladimir obuhov | First ImpressionsThe staff were all awesome! They were helpful, polite, friendly and efficient. I was so impressed with all of them. I haven’t been impressed with other locations however, just this one I found to be special.
Melanie Hoyos | First ImpressionsOutstanding in every respect
Matthew Thompson | Overall ExperienceThe staff was really friendly and helpful. I will recommend this facility to friends and family.
Doug Kuehn | Overall ExperienceVery friendly staff and helpful
Veronica Smith | Overall ExperienceOn a scale of 1-10 Fred is a 15!!! His enthusiasm for work, knowledge of his business, and professional yet personal handling of customers make him head and shoulders above the rest ! Simply will not find that kind of talent anywhere else you go. Hope his passion becomes contagious for the rest of his team but if you happen to get ahold of Fred when you call or visit you will appreciate what a gift he is in this world!!! Certain Fred will get even more responsible opportunities with U-Haul or a company of his choosing in the future given his talent, motivation , and all around pleasant disposition but i will always be greatful for the interaction and his abilities to make my move a lot better just because he worked hard and cared about the customer!!!!!
joe denny | Overall ExperienceVery helpful and knowledgeable staff.
Veronica Smith | Overall ExperienceStaffs can be more friendlier…….
lamin janneh | Overall ExperienceFred is awesome and very helpful.
mike venegoni | Overall ExperienceThis is the best U-Haul experience I’ve had. No pain, no frustration.
David Mahnke | Overall ExperienceCustomer service explained everything to me in detail. My agent physically walked me through the process showing me my unit, the key card check in and made sure the lock for the door was good. Best experience, I highly recommend this store.
Mary Jo Pottebaum | First ImpressionsWhen I got to the facility in St. Louis Park they got me all set up and then give me a tour of not only my storage unit but how to work the door and the locking system and also showed me where the bathrooms were an extra things that people were getting rid of it was very nice
Prism Love | First ImpressionsThere wasn’t a trash can to use!
Derrin Turnage | Overall ExperienceWell please
bobby mosley | Overall ExperienceThe staff person who helped me was exceptional! So kind and patient and very knowledgeable. He is a great representative and the best customer service I have received in a very long time.
Linda printup | First ImpressionsThe young man,was very helpful 🙏🏾😍
Valarie JONES | First ImpressionsKeep up the great work.
SAM BETTIE JR | Overall ExperienceThis site is well maintained and operated! We finally figured out the disarm and door access with the card. The rest was easy. Love the carts to use!!
Jennifer Buckley | Overall ExperienceBeyond excellent.
Abdulhameed Ba Hakim | First ImpressionsWe encountered many issues: 1. They charged us for a lock even though I read that it was supposed to be free. There was already a free lock in the unit when we opened it, and they couldn't figure out how to give me a refund on the lock for about an hour while we unloaded. It was a time drain and a headache. 2. There is a large container of rat poison in the storage unit with drippy liquid on top of it - GROSS and unsafe! And there is bird droppings outside our unit on the floor (so birds can poop into our unit from the open ceiling) 3. But the worse part is that it was not explained that this is an ABOVE GROUND UNIT and can only be reached with portable stairs - super difficult and inconvenient!!! We struggled to get our heavy furniture into the unit, and we regret getting this unit to begin with. Bad experience, and we will be looking for a different facility.
Kelly Basten | First ImpressionsI had 4 storage units for 6 months and I could not have had a better experience!!! The load dock area is great and easy to access, the building is kept very clean and the units were easy to get to even on the 2nd floor. On top of it all the staff are great and super friendly! I would definitely recommend anyone thinking about storing their items at a facility consider this one!
Brent Lindquist | Overall ExperienceI will recommend this U-Haul to anyone and everyone I know who needs storage or trucking needs 🤘
Joseph Rachwal | Overall ExperienceMany of the employees were very friendly and knowledgeable, I encountered one who was rude otherwise everyone else was pleasant. This is the third time I have used your facilities for renting a truck, first time for storage.
Rebecca Bush | Overall ExperienceI have used U-Haul for a number of things from packing to storage to moving. I have always had a pleasant experience. The staff is more than helpful and will answer any of my many many questions.
Jennifer Buckley | First ImpressionsGreat service
JACKIE SMITH | First ImpressionsI can’t evaluate it I haven’t gotten the paperwork, it’s sometimes very difficult to get through on the phone at times. The place is very clean, staff was friendly but I don’t understand how they can rent out anything without a printer?
Dawn Leaf | First ImpressionsThere was some miscommunication as far as rental dates & when charges began etc. However, it has been corrected.
Renee Cook | First ImpressionsFriendly service and helpful staff. The best storage facility in the Twins Cities area.
Pedro Albino | First ImpressionsI'll give it a five star rating. Have used it 3-4 four times, each time for 3-8 months.
tom berg | First ImpressionsWe had a very long and hard day of moving but U-Haul Moving and Storage were so helpful and accommodating. They were wonderful to work with!
Katie Talamantes | First ImpressionsI found it difficult to back into the facility...but it wasn't my vehicle which added to my frustration.
Kim Romine | First ImpressionsThe staff, Fred, Garrick, and Mark were helpful and professional. Thank you!
sara hart | First ImpressionsClean facility and friendly staff.
Clayton Barton | Overall ExperienceGreat to be able to unload or loud vehicle in cold weather
Carolyn Lewis | Overall ExperienceTeam went above and beyond when my original storage unit was not clean and ready for my movers. Was very pleased with how quick they were to resolve the issue and find another unit for me.
Jenna Lueck | First Impressionsclean, well-maintained facility with excellent amenities. friendly, helpful staff!
Steven Gilmore | Online Move InThese guys are the best.
Michael LaQuey` | Overall ExperienceAlways a good experience.
Randy Burk | Overall ExperienceFantastic experience, like new facility, super friendly and helpful staff. Thank you!
Peter Racz | First ImpressionsStaff was friendly, helpful, knowledgeable, and gave good directions
matthew Lindquist | First ImpressionsThank you
Sarah Molnau | Overall ExperienceVery easy and nice to work with
Sheryl Erickson | First ImpressionsThe staff were very helpful and extremely efficient. The storage space we rented was clean and well lit and the entire facility is kept up well. I felt good knowing my items were secure. Thank you!
Ed Macdonald | Overall ExperienceI have to say this was probably my best experience with U-Haul ever. I so appreciated the setup of the on-site storage and supplies, but most importantly to me was the helpfulness of the staff and manager. I will recommend this location for anyone with storage or moving support needs.
patrick lealos | Overall ExperienceThe staff is very helpful and friendly. The building and storage lockers are very clean, easy to get to with plenty of carts available to use. I would highly recommend to all who are looking for a temporary storage facility!
lori JERGENSON | First ImpressionsSeriously it was perfect
Mark Streeter | Overall ExperienceUnable to rent a truck due to my son Sheldon Haskins is on the do not rent list and I paid in full for truck January 2020 and now we can’t move the stuff out into storage. It’s really bad.
Shaeshalaye Sanford | First ImpressionsI was pleasantly surprised how helpful the staff at that location was. The facility is excellent. Everything has exceeded my expectations.
patrick lealos | First ImpressionsGreat staff!
Norman Fulmer | Overall ExperienceIf I could give a negative review I would. I literally had NOTHING go right with UHaul other than the truck was actually there when we picked it up. Of course it didn't have gas, NO moving blankets, No 2 wheeler. Our packing supplies we ordered only the boxes showed up, no packing tape, bubble wrap, or any of the other smaller items ordered to move... I called to have them looked into and resent. NEVER did receive them. Had 10 people there to move here and we were still running to the sore getting more supplies to finish the kitchen. Getting someone to talk to on this was HORRIFIC!!! Kinda hard to move when you have to go out several times to get the product you ordered and it never came. Then the other thing that I thought was crappy is that I bought 2 padlocks in Custer, SD to lock the truck and put on the storage units. I found out they have to be a certain kind of padlock. NOWHERE does it tell you this. I am really disappointed with UHaul and would never recommend them to anyone. Not sure how they have stayed in business this long, but I will use any other company for the second half of my move OTHER THAN UHaul.
Kim Hanson | First ImpressionsThe storage unit was good for the three years we had it But the one-way rental trailer to AZ was a nightmare damage to our new truck tailgate from improper install of our hitch that the staff did he didn't install the right way!!!!
Sandra Kornokovich | Overall ExperienceSaw a gross giant spider, but otherwise pretty good!
Noella Merchant | First ImpressionsFred was very helpful and troubleshooted any issues with ease and friendliness. Very pleasant experience. U-haul is so convenient and affordable! Highly recommend this to anyone who is in midst of moving or just needs a space to store your belongings. Thanks!!
KELSEY THOMPSON | Overall ExperienceAlthough understaffed, the guys were friendly, efficient, and helpful.
Mike Lambert | Overall ExperienceBathrooms need to be cleaned more often.
Stephen Woodrich | Overall ExperienceSuper helpful at the office desk and really appreciate that I could load/unload inside docking area!
Rebekah KArkhoff | Overall ExperienceFred does it great job managing this facility. This was my first expirience with Uhaul from rentals to storage and Fred made it easy. It was always in tip top shape, with docks, elevator, public restrooms, isles clean all the time. Facility maintenance and up keep was also top notch, never a light out. The crew takes pride in this facility!
kevin lind | Overall Experiencesuper thank you
Carlos Quinche | Overall ExperienceThe manager here was amazing! Such a helpful and kind man.There was also a young man who worked on Wednesday who was extraordinary. Went above and beyond necessity to help me. I don't remember his name but I wish I did. He was not the gentleman who checked me out but the person next to him. He's younger, longer hair maybe shaved on the sides... anyway he was great! Answered all my questions and helped me navigate the rental/storage process.
Whitney Lee | Overall ExperienceFred Glunz (general manager) and his team run a great operation. I highly recommend them.
DOUGLAS DAGGETT | Overall ExperienceGreat facility, staff very accommodating!
Gary Westman | Overall ExperiencePues tienen excelentes empleados y limpias las instalaciones
emilio maldonado escobedo | First ImpressionsI had such a great experience here! I’ve interacted with at least 4-5 of your team members and everyone was wonderful. Thank you for making something so stressful like moving a better, easier experience. I really appreciate you!
Jennie Novellino | First ImpressionsHave not moved in yet, but initial impression was very good
ali van ash | First Impressionsmissing one way truck and had to drive 4 hours back and fourth to bring it back
Sophia Zizzo | First ImpressionsHelpful and accommodating staff and manager, Fred.
Jad Salman | Overall ExperienceMy only complaint would be the length of time to rent my storage locker. It was at least 40 minutes. I made a reservation online. They tried three times to use it. They finally canceled the reservation and set me up like I walked in and asked to rent a locker. The guy that seemed to be the manager stepped in and got me going. Very nice rental facility. Was surprised how clean and bright the locker area is.
Privacy Request | First ImpressionsGreat place with great service and excellent staff. Everyone was very friendly and helpful. Highly recommend you guys!
Bud Tanton | Overall ExperienceThe Plymouth U-Haul staff were excellent and friendly. I would definitely recommend their services and products. I had no surprises and the staff explained the storage regulations and hours so there were no issues.
Kenneth correll | Overall ExperienceVery personable employees, fair prices and clean truck and well maintained.
Richard Johnson | First ImpressionsStaff and Owner were friendly and gave clear directions. Super easy to move things in.
Chelsea Mucha | First ImpressionsStaff was helpful and courteous for equipment rental. The rental app would not work, so they was disappointing , but other than that, no issues.
brian neale | Overall ExperienceNo issues. Would rent again. Moved out and reserved a truck in the next couple weeks. Will see them again. Nice people and helpful.
Donisha Law | Overall ExperienceThe move out was particularly complex with logistics on my part and Valerie was superb. Her attention, professional care, willingness to go a step beyond and anticipation of needs made this while move out easy and stremlined. I was so impressed with her and appreciate all that was done. Thank You for the extra help, advice and for working with me.
MERTON SUCKERMAN | Overall ExperienceGreat experience
Maryjo Berkhoel | First ImpressionsGreat place and staff were very friendly and helpful!
Bud Tanton | First ImpressionsIt was a very busy Memorial Day weekend and all the staff were excellent. I would recommend U-Haul storage and service to friends and family
Kenneth correll | First ImpressionsDidn't realize the size was so much more spacious than I thought..nor the numerous units in the building!
Marilyn Knebel | First ImpressionsFriendly staffs
Fadima Jalloh | Overall ExperienceSince 2017, the staff at the U-Haul storage Plymouth location has been very helpful, professional and cordial. And moving in yesterday, the staffs that l met there at almost to closing time were very helpful and professional. And l am very happy for the help they gave to me.
rosali Igberebuno | First ImpressionsValerie was very kind and helpful.
Laura Lishman | First ImpressionsThe manager, Fred, accommodated my request to have units near each other. This helped us so much. He responded by email in a timely manner. (Don’t call!! You’ll be on hold forever! Email!)
Sally Lindow | Online Move InMy uhaul rental person John was excellent The storage unit rental person was confused, Told me wrong information, sold me a lock I didn’t need, ands isn’t show me where the locker was. I was pretty upset with the hole situation.
Susan Weber Deno | First ImpressionsPlymouth U-Haul Manager and crew run a professional, clean, and well maintained storage facility. Twice I improperly secured my storage area...and the lads gave me a call to let me know. I went down a locked the storage space up good and proper like. Thank for everything. Rob
Robert Pendleton | Overall ExperienceClean, affordable, decent location. Move in was easy, can't think of any negatives
Jesse Cameron | First ImpressionsThe staff there are friendly and so helpful and the atmosphere is upbeat. They so easy to work with and moving and storing things there was a treat.
Michelle Basman | Overall ExperienceSuper indoor storage facility! Very safe and secure system, and plenty of carts available. Also, an added bonus of having a Goodwill drop off right inside of the garage (great idea!) And, convenient restrooms . This is an extreme improvement over the old outdoor garage storage places!!
Diana Braun | Overall ExperienceCame to the office to get a larger unit and everything was great. New Associate John was so friendly and did a terrific job taking care of my needs. The whole team at this location has always been great: Fred, Valerie, Josh(?), and now John.
KATHLEEN CARSI | First ImpressionsI will be evaluating you as I go
David V Hackbarth | First ImpressionsOutstanding customer service & clean facility. Extremely impressed.
Patrick Bodine | First ImpressionsJeff was great!!
Kelly Jelacic | First ImpressionsI had some trouble accessing the sliding doors to open activate box was not working properly kept saying denied hopefully that will be fixed
Carolyn Traft | First ImpressionsI need to do my home work checking out other storage facilities. You are super convenient to me. So I will be back for something.
David Hackbarth | Overall ExperienceI had an excellent experience with U-Haul. When I was packing up my belongings and I was short a couple of U-Boxes they were prompt in getting me more. They were always willing to help accommodate as moving can be so stressful anyway. The things that could be improved upon are that they have U-Boxes that are 2x the size that they are and a way to track where your boxes are in the delivery process...especially to another state. Great experience!
Debra Simmons | First ImpressionsGood experience, but a little high priced compared to the competition now days.
Michael Billman | Overall ExperienceThe person (Patricia) who booked the rental space over the phone with me) was amazing! And Kevin at the facility went above and beyond to help me. Really amazing help and professionalism. I will highly recommend the company to anyone.
Patricia Ryan | First ImpressionsEntry process was unclear
James Jackson | Online Move InExperience could not have reasonably been better. Recommended.
Peter Schlosser | Overall ExperienceProfessional and friendly staff, particularly Fred, who clearly knows what he is doing and was able to accommodate and guide me through out my check-in experience. He considerately chose a storage unit near the loading dock, ground level, after he heard I was loading an antique upright piano. He then took the time to walk me through all of the access steps that needed to be taken during and after-business hours. There are restrooms, drinking fountain and multiple carts available which made the ease of moving SO much better.
Kirin Dolezal | First ImpressionsSo nice!! Easy to understand the entire process for renting actually 2 trucks this week for different projects. I also rented a storage locker and was happy with the price. Loved the enclosed load/unload area.
Susan Pugh | First ImpressionsOutstanding
Bill McShane | Overall ExperienceCustomer rep gave great service!!! Very pleased with location and ease of access!!
melissa moore | First ImpressionsNot only would I recommend the location, I have to many people!!!
CINDY KAUFMAN | First ImpressionsI moved out because Uhaul trucks and vans were frequently parked directly in front of the loading doors of the climate controlled area. When I asked about it at the office and told them I was moving out due to this issue the response was "that's fine". 2 year customer gone for good.
Daniel Albertson | Overall ExperienceCouldn't have asked for a better storage facility If Ever I need another storage facility it will be U-Haul
MICHAEL FREDERICKSEN | Overall ExperienceThis is a wxcellent facility and the customer service at this location is outstanding.
Barbara Shaw | First ImpressionsI only got a unit because it was free. I was incredibly frustrated I was forced to purchase an unnecessary lock prior to getting my space
Chrystel Paulson | Overall ExperienceEverything on site was great. I did get an email telling me that my rent for next month it was due, well after I canceled my renewal, so that was scary, but the "actual" human people working at this location were very helpful and kind.
Natasha Tepley | Overall ExperienceWe appreciate the space that was available to us from uhaul. Thank you
ROB HAGMAN | Overall ExperienceI was pleased with service and loading area. However, I am not pleased I had to purchase a lock when I had already purchased one--the lock provided was less secure than mine and I am not overly concerned about cutting due to the lack of valuable items, renters insurance, and the front door security. This seemed like an extra "fee" that really made the unit not "free" espically when the lock was not cheap.
Chrystel Paulson | First ImpressionsService was great, the facility was very clean, I will definitely use this Uhaul storage facility again. Thank you
Carol Feisthamel | Overall ExperienceOne of the best experiences I’ve had dealing with a business ever.
Dan Oschmann | Overall ExperienceStaff member went out of her way to help me. Very pleased! Thank you
Julianne Gannon | First ImpressionsThanks for the all
Ivette Rivera | Overall ExperienceThe manager and his team lied and said I could not get a truck in the entire state of Minnesota. They are racist to the core.
Traci Walker | Overall ExperienceThe storage next to mine had a strong, strong odor of curry, which made my unit smell like curry also.
Adam Hayashi | Overall ExperienceFive years of great service!
KIMBERLY FABRE | Overall ExperienceFred and team take customer service to the next level. Very customer-focused. A great experience working with them.
Tim Lasswell | First ImpressionsI have to say U-Haul has been so good to me and helpful. Really your staff is awesome, they are always so calm and know how to help you. Sometimes the staff made my sh1tty day much less sh1tty just by being their calm, humorous, helpful selves. If you haven't told your staff they rock, you should, because they are a true blessing. Thank you so much!
Carmen Silvers | Overall ExperienceFred and the entire team were VERY helpful and courteous through the entire process of storage, loading U-boxes, and shipping. I would highly recommend using this location for any of your needs.
nicholas thompson | Overall ExperienceThe staff was friendly, very competent, andprofessional; I will definately go to them again for moving needs! The only misunderstanding was upon return, when a female staff assumed that the van was empty when we brought it back, so, without asking, sent us to the check-in tent. She had to be told that we were still loaded, renting a storage locker first; she shouldn't have assumed.
james bulgerin | First ImpressionsGreat experience with van and storage room rentals.
Donald Mosevich | Overall ExperienceClean storage Very helpful and professional staff
Maamoun Askri | Overall ExperienceService was great and very helpful, would highly recommend
Michael Schueppert | Overall ExperienceThis was the best storage experience we could've asked for. The staff were very friendly and helpful at every stage of the process, there was never a long wait to talk to anyone, the facility was extremely clean and easy to access. Would definitely recommend to anyone else who needs storage in this area!
Mary Panos | Overall ExperienceThIs location was great, but the Brooklyn Park location was awful. I picked up a trailer there the customer service was absolutely unacceptable, she was rude and Obnoxious.
Moon Hsu | Overall ExperienceListen, Fred and the crew at Plymouth Uhaul are amazing. Outstanding customer service, friendly, kind, and seriously interested in making your life easier. Just a great bunch of people. Everything about the rental experience and move-in was perfect!
Teresa Hajosy | First ImpressionsI would highly recommend this facility
Dennis Johnson | Overall ExperienceOverall a smooth experience!
Seth Larson | Overall ExperienceAndre and Andi were both super nice!!
nicholas thompson | First ImpressionsThe two most important elements were very good; overall cleanliness and temperature controlled for storage of art work. Staff found me a location that was convenient as I moved work in and out frequently. I was frustrated by the inconvenience of the pass card frequently not working without multiple attempts (at times having to call for assistance). The available access hours were at times limiting.
JOHN NIEMI | Overall ExperienceVery well taken care of. Clean, Well organized, well maintained, convenient location, helpful and friendly staff. I would recommend this location. Always busy but well staffed!!!!!!
Amy Simmons | Overall ExperienceExcellent service, fast and easy. I will definitely use again.
Christine Morris | Overall ExperienceFrom the time I walked in I seen nothing but professionalism. I was greeted, my questions were answered and I left feeling like I was given the best value for my money.
Krista Porter | First ImpressionsGood Location
Venys Buckingham | Overall ExperienceStaff was helpful and courteous- thanks!
marta johnson | Overall ExperienceThe guys were great this is the second time I’ve rented space
Craig Kowski | Overall ExperienceExtremely convenient and easy to use.
Katherine Kehoe | Overall ExperienceVery welcoming atmosphere, employees were very helpful as well as the store Manager. Mr Fred showed consideration to my situation of my prior experience. Overall the team exceeded my expectations!!!
cynthia clemons | First ImpressionsThe experience of professionalism was above par. Great team at U-Haul Moving & Storage of Plymouth; I HIGHLY recommend this location for all moving and storage needs!
ORVIE BAKER | First ImpressionsGreat facility
mark riegar | Overall ExperienceExcellent experience
Laroy Luther | Overall ExperienceVery well operated business at Plymouth U-haul. Place is immaculately clean all the time. For 16 months I was in and out of the property and also rented vehicles and the staff was always very helpful.
Dale Wesselman | Overall ExperienceVery nice facility and competent staff.
Mark Bray | Overall ExperienceOur experience was awesome with this uhaul facility. Great staff, clean facilities, super convenient. All staff were super friendly, kind, and helpful!
John Conlin | Overall ExperienceThe guys here really show great customer service- I needed a short-term facility for temp storage after my mom passed away- they were so accommodating and so nice. Impressive! Will use again!
amry rollins | Overall ExperienceI would recommend this location
Kay schutte | Overall ExperienceThe staff was super helpful and so great at communicating details and accommodating. I would recommend U-Haul to my friends!
Matthew Park | First ImpressionsStaff person was very thorough and friendly in explaining what we needed to do. He also did a walk- through demonstrating how to use cards, where to enter, etc.
bj Schwartz | First Impressionswas great facility and staff was very helpful great experience and will use this facility again. thanks
Jan Weinhandl | Overall ExperienceGreat facility.
James Jacobson | Overall ExperienceGood
tim huser | Overall ExperienceThanks for letting us try it after renting a U-Haul. While we ended up not needing it more than a month, this was a good experience for us and would recommend it to others.
Pamela Lane | Overall ExperienceI do a lot of business at this location. Never leave with a problem. Will continue using this location for my packing and storage needs.
JEFF BELLEAU | Overall ExperienceI found the staff at this location to be very helpful and friendly. I was feeling so stressed about moving, but they were really reassuring, knowledgable and helpful.
LISA LEPPA | First ImpressionsIt was great and easy access
Cynthia Soderholm | Overall ExperienceGreat service and friendly staff
Andrew Caron | First ImpressionsThe building was clean and well lit. The access was convenient and I felt my furniture was safe and dry. Staff was very friendly and accommodating.
Joanne Backlund | Overall ExperienceClean and well run facility!
Patti ann curtin | Overall ExperienceThe staff had many busy times of overwhelming people coming in at once but they continuously made a way to satisfy myself and others customer service
markell pete | Overall ExperienceGreat facility, thank you for keeping it clean and easy to use!
Paul mattson | Overall Experienceexcellent service
PAUL BOLDEN | First Impressionsgood service but a long wait. Need more help to handle everyone!
DonLoy Fluegge | First ImpressionsEXCELLENT service. Keep it up
Rakesh Nandish | First ImpressionsThe service and the facility exceeded our expectations. It was clean, well lit and provided easy access to the storage units. The loading area was huge, well lit and offered dolly's.
Brett Scholder | Overall ExperienceVery very happy Never been so happy with other storages that I had before amazing people overthere Love this place 😊
Sylvie Saltre | Overall ExperienceLoved the A?C!
Bryan Miller | Overall ExperienceI paid for the unit through the end of the month. I had NOT checked out with the facility and was terminated because there was nothing in the unit. When I called, the staff was completely rude to me.
EDWARD PREW | Overall ExperienceThe staff was amazing and extremely helpful. They didn’t rush us even though we came just before closing. They went above and beyond to provide a wonderful experience and help us out.
Kimberly Lance | First ImpressionsExcellent
Annette Webb | Overall ExperienceThis place is super clean and accommodating. Staff are very helpful. The bathroom smells great and is clean. I will always come back to this U-haul for my storage needs.
Welde Dubar | Overall ExperienceFred was very patient, informative, and professional in explaining what we need to know. Very impressed!
Leif Hvidsten | First ImpressionsEmployees were very helpful and friendly! Facility was clean and secure.
marta johnson | First ImpressionsA+
Robert Kvam | Overall ExperienceService was exceptional from everyone we dealt with. The facility is great. Clean, well-lit, great equipment.
Jan Kohout | First ImpressionsVery nice facility that was easily accessible at all hours. The staff was very friendly and helpful. They also have a great sense of humor.
Chi Ngo | Overall ExperienceI did not like the rat poison in the unit.
Katie Kummerow | Overall ExperienceFriendly staff. Hardworking and helpful
Stephen Michaletz | First ImpressionsALWAYS HAPPY WITH COMPANY
DALE EGBERG | Overall ExperienceVery helpful and friendly staff. The storage units are clean and seems very safe and secure.
Chi Ngo | First ImpressionsThanks U-Haul for securing my things,I do appreciate. Everything was well intact
Susannah Mccritty | Overall ExperienceDURING BUSY TIMES MORE PEOPLE TO HELP AT DESK WOULD BE GREAT OTHER WISE NOTHING BAD TO SAY
Sarah Thoen | Overall ExperienceExceptional and friendly service
Kim Brackett | Overall ExperienceI thought I had seen on the website a later time but when I got to the facility, it was not accessible. You have to get very very close to the door for it to open.
Arcenia Maves | Overall ExperienceOnly difficulty was with the garage doors. Worked well the first two years. This last six months I would have to push the button to open the garage door and then quickly back out.
GRACE WARE | Overall Experienceiii
KEN DE MEUSE | Overall ExperienceReserved the space via phone prior to going to location. Natl support service and on site rep we’re great: friendly, helpful, answered my questions, didn’t rush me, knew and utilized data system well.
emily sweet | First ImpressionsWent very well.
Howard Thompson | First ImpressionsEasy rental process and superb customer service from start to finish! The facility is spotless, easy to access and the covered off loading dock is super functional.
Kathleen Donovan | First Impressionsm
WILLIAM DOWNEY | Overall ExperiencePretty good.
Randy Morseth | First ImpressionsExcellent experience. Very helpful, clean truck and storage unit, friendly employees.
Paul mattson | First ImpressionsNice units at a fair price.
Ronald Gredvig | First ImpressionsThe overview of the process of how to access the storage unit was informative, friendly, and professional. Extremely well done!
KEN DE MEUSE | First ImpressionsCharge me a late fee and i had move out two days before my time and i told them i even rented a truck from them telling them everything
bonteaus steverson | Overall ExperienceEvery one I worked with was great. They explained everything thoroughly.
Boris Battle | First ImpressionsThis may be the best u-haul & storage facility ANYWHERE! Staff goes above and beyond to be helpful and the indoor parking , ramp, and storage with numerous carts make moving and storage the best
donald gibson | Overall ExperienceI had a ubox so initially getting access to it was a bit of a wait. Because the place was so packed. Always busy. they put my Ubox in a spot so I can easily access it so they were accommodating
nadine washuta | Overall ExperienceThe guys were great, good with detail and were professional.
markell pete | First ImpressionsOMG amazing staff. I forgot to cancel my unit after moveout; 2 days later a woman called to check in, because she noticed the lock changed while doing rounds. Humidity/mold a long term concern, tho
TIMOTHY MCCARTHY | Overall ExperienceFred Glunz and company were all very helpful and accommodating when I was finally able to retrieve my belongings from their storage facility 3/3/19 to join me in Arizona. They are all AWESOME!
Julie Nordstrom | Overall ExperienceInformative, professional, delightful customer service getting set up with a storage unit. Orientation walk through explaining access was clear and the unit is impeccable. Keep up the great work!
Celeste Larson | First ImpressionsAMAZING Staff and Management!!! 👍
BETH LONDER | Overall ExperienceClean
Maamoun Askri | First ImpressionsVery efficient and friendly staff. Thank you! After a lengthy few days of packing and moving, it was great to have the speed and efficiency at U-HAUL to finish!
PATRICIA A HOFFMAN | First ImpressionsGood experience
Donna Dent | Overall ExperienceWe were impressed with the cleanliness, the staff and maintenance of the facility.
Carole Fogel | Overall ExperienceVery friendly and helpful staff.
Machelle Norling | First ImpressionsVery professional group. Would highly recommend to anyone in need of moving and storage assistance.
Fred Sonderegger | Overall Experience...
Mike Selle | Overall ExperienceThe staff was so helpful and kind and the drive in feature is a huge bonus.! Thank you so very much!! Cathy Corgard Fair and Square Remodeling
fair and square remodeling | Overall ExperienceThis is a great facility and every staff person we encountered went out of their way to make it a great experience. I would highly recommend!
MARJORIE EARHEART | Overall ExperienceWe appreciated our unit location and convenience.
Dianne Asproth | Overall ExperienceNo complaints at all
ken schneider | Overall ExperienceThank you.
Kristen Spangler | Overall ExperienceThank you.
charlette washington | Overall ExperienceEveryone was so friendly and accommodating. Moving can be such a hard time and the staff here made it easier in us.
ashlee felton | Overall ExperienceThe gentlemen that helped me was so nice and answered all of my questions. I was impressed by your facility.
Tammy Swenson | ReservationWe got very good service. Also liked the facility. It was clean, well lit and felt very secure.
Carole Fogel | ReservationGood staff and secure facility
Bob Graiziger | Overall ExperienceEveryone was very friendly and super helpful.
Amanda Anderson | Overall ExperienceStaff was friendly and very helpful
juillame desbiens | Overall ExperienceVery clean convenient and all of the staff were helpful and courteous
Molly Berglund | Overall ExperienceI thank you and would Recommend up storage to everyone and hall trucks
Lori Hayes | Overall ExperienceThe staff was always very helpful and accommodating! Thank you!
Margaret Von Heyn | Overall ExperienceNice knowagable Staff. Clean facility and grounds. Very Secure.
Kreg Levine | ReservationStaff went above and beyond to be helpful and make things work out even though the place was busy and they were scrambling to keep up.
CATHERINE BUJOLD | Overall ExperienceACCESS hours would be nice if they were a bit longer, but I understand that it would compromise the security level if it was open during non-business hours.
Mats Roing | Overall ExperienceThis is the best mini-storage experience I have ever had!
MIKE ARNAO | Overall ExperienceThe staff was very attentive and the facility VERY clean. Would definitely use them again when needed.
Maureen Meier | Overall Experiencethank you
IDALIA GARCIA | Overall ExperienceGreat service. Will come back if I have storage needs in future
STEPHANIE KNOWLES | Overall ExperienceTurned out the Ubox was the perfect solution to a 2 week gap between apartment moving and a trailer for $5 more than fair!
Pam Bennett | Overall ExperienceGreat facility from the manager to front line staff! I would rent there again if needed.
Gail Marback | Overall ExperienceAllory was a great employee and I found to be nice and engaging. Unique garage access is a plus.
Gary Cole | Overall ExperienceYour storage facility was A+ in every way.
Bruce Heuchert | Overall ExperienceStaff was really friendly and pretty knowledgeable.
DeJuan Davis | Overall ExperienceFred is a really wonderful manager! He went out of his way to be accommodating and helpful. I had a very good experience here, thank you!
MIRIAM WASSERMAN | Overall ExperienceNice
At Torres | ReservationOnly had a couple issues. But was fixed right away. Great staff. Very helpful.
Linda Marsh | Overall ExperienceSuper understanding staff really amazing people.
Sophia Follano | Overall ExperienceEvery person I spoke with in Plymouth was very pleasant and helpful.
Dale Wesselman | ReservationJack Taft Rd north Syracuse NY. He was Professional. Knowledgeable and pleasant.
rodey swienton | ReservationThe units themselves were nice & the staff was helpful but not marvelous. I would tell the staff did not like their job or dealing with customers. The supervisor Fred was great though.
Kayleen Hentges | Overall ExperienceVery pushy salesperson
KEVIN KASS | ReservationThe staff wasn't very competent. Call had to be made to rectify several situations.
Nicolle Barnholtz | Overall ExperienceHappy with the storage.
PUSHPA WEERATUNGA | Overall Experience.
ANTHONY SPECTOR | Overall ExperienceThe facility in Plymouth MN was fully adequate in every way. The faculty on Packers Ave in Madison WI is understaffed—1/2 hour waiting lines and no one answers the phone; not too happy about this.
Guy mueller | Overall ExperienceStaff went above and beyond to answer questions and make sure the move went smoothly
Matthew Kale | Overall ExperienceU haul was the only choice the price was right would choose u haul again happy with the company the only problem I had was when returning the u box they had trouble getting the receipt to print out
adam buck | Overall ExperienceThis is the only Storage Location I use no matter where I am moving too!
MONICA PATTON | Overall ExperienceThank you Managment was very efficient and thorough .Took the time to show unit and cards and review service rules. Friendly and engaging. Would definitely use again.
PAT MCKEE | Overall ExperienceThere is one are of improvement needed: 1) The bathrooms often went a couple days without cleaning. Bathrooms should be cleaned daily in order to prevent customer discouragement.
Jamey Rude | Overall ExperienceWonderful
Diane Hough | Overall ExperienceNever a problem. Very clean and employees were always very helpful. Thank you.
Susan Dekovic | Overall ExperienceGreat
lisa adzick | Overall ExperienceThe new guy "Reese", Matt, Fred, two other guys and a female were super helpful at this storage unit. We had two units for almost 11 months. I loved our facility, and the friendly staff!
Shannon Willing | Overall ExperienceAn incredibly clean facility. When I think storage facilities I imagine knicks and dents as a normal sight, but everything was so well taken care of. People were extremely nice and helpful. 10/10
David Jorgensen | Overall ExperienceVery Friendly and helpfull staff everytime I went in for supplies or reservations.
Eveline Raatgever | Overall ExperienceRidiculous that I brought attention to the fact that the alarm went off several times when I checked in properly. I mentioned it and no one really seemed concerned
Stephanie Lee | Overall Experience