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Jaime R.Customer Reviews for U-Haul Moving & Storage of Plymouth
Testimonials From Recent Customers
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Excellent customer service!
Bart R.The Plymouth team was friendly, knowledgeable and fast when securing our rental and returning it.
Shane S.We were very happy with the customer service we received at this location. However we changed the drop off location to Rockford instead of Buffalo which the person at Plymouth said was fine but I still received multiple notifications throughout our rental stating drop off location of Buffalo. I had to call customer service to have this changed and to ensure there were no penalties for dropping off at the "wrong" location. Overall still a really good experience.
Sean C.Just make sure when someone orders a twowheeler it is available when the truck is ready. Most employees were friendly but one was surly and hostile. The other employees apologized for his attitude.
Thomas B.These guys are the best.
Michael L. | Overall ExperienceSuper cold day. They had the van warmed up for me.
John R.The CSR was very helpful and attentive to safety. I will definitely go back to U-Haul when I need a trailer again!
Dawn M.The gentleman that helped me get set up was super kind and helpful.
Nancee N.Have a Snow scraper/brush for in your vehicles
EVAN L.Always a good experience.
Randy B. | Overall ExperienceFantastic experience, like new facility, super friendly and helpful staff. ¡Gracias!
Peter R. | First ImpressionsNothing needs improving. All is good.
Randy B.Deb helped me cancel a one way in Fargo, ND because the pickup location was no convenient & booked a round trip trailer that worked out way better for us! She provided excellent customer service and I was extremely grateful for her no hassle resolution to our issues?!
ANDREW G.The crew was awesome.
David Q.Quick and easy, great experience!
braden H.Staff was friendly, helpful, knowledgeable, and gave good directions
Steve L. | First ImpressionsPerfect experience. I'll be back.
Rory F.The truck had broken parts in it. The staff was rude and condescending. I was over charged. Horrible experience
Mark B.Fast, efficient and easy to use even on the snowy day
Janet O.Excellent service, very kind and helpful, easy in and out
David E.Gracias
Sarah M. | Overall ExperienceFirst time in seven years of renting vans from this location that it wasn't cleared of snow and thawed from ice. Jeff said “let it warm up for awhileâ€. I would've waited for 30 minutes to let all that ice thaw. I then grabbed a broom from your drop off area to sweep of the snow on top as that's a safety hazard and I could've been pulled over for having that much snow and ice in the van. When I asked for another van or scrapper, I was meet with poor service. No other vans working and the other cord vans “were covered in ice†is what Jeff said. Jeff said that a scrapper wouldn't work on this ice which I clearly disagreed with. Once it starts to thaw, a broom or scrapper is helpful to remove it instead of the wipers. I was told there was a scrapper in the front door entry which I grabbed to help remove ice faster from the vans windshield. After 15 minutes of letting it warm up, removing the snow and ice, I was able to leave to do my moving. IF I rent from here again, I will for sure call ahead to make sure my van is clear of snow and ice as that should not be the task of the customer. When I returned the van, the person who checked me out was nice and apologized for the poor service I received when I picked up the van. I've always received good service prior to this one time so I hope you can do better IF I rent here again.
Brian L.Make that late check-in easier. Too complex. Should be scan and go. Tech can make that happen.
Glyn T.I've rented here twice now in the past 4 months. Very efficient overall and the guys have been easy to deal with and courteous. One recommendation, it would have been nice to not have to wait for the Uhaul to thaw out and scrape the ice off when we picked it up. But that's Minnesota, eh?
Rob O.The staff were very kind and helpful
Denise C.Customer service at location was excellent. Gracias.
James K.The facility was well equipped with carts that facilitated our move. The employees we interacted with - John and Garrett - were exceedingly helpful, friendly and had a good sense of humor.
Ace A.No major qualms.
Edward G.Always a friendly and happy staff
George Y.Staff was excellent. After reserved, the staff made it ready when I went for pickup. Vehicle was so clean. Excellent customer service for check in and checkout. Great job. Thanks
Ravi B.Rude and misleading on all fronts. While I understand another family needed the trailer, telling me you're going to charge me extra fees on top of the 20 extra dollars it is a day to rent the trailer (which is no problem) for being late is misleading. Come to find out all that can be done really is charging me an extra day for the trailer in which case I would have just kept it to get out from under the stress of being threatened with "unknown penalty fees." Dont lie to customers to cover your a$s and try to tell them they "signed a contract" when said "contract" technically allows for extending the rental if an extra day is paid for.
Sophie F.Great service and equipment was exactly what was needed.
Justin W.Your customer representatives where excellent!!!
Arthur Y.I will not be recommending UHaul to anyone due to my reservation issue.
Bruce M.Fred is the ultimate in professional
Kyle D.Make sure someone is at the desk so customers don't have to wait to pick-up/drop off. The staff though was very friendly and once I was helped the process was quick and easy.
Richard T.Very easy and nice to work with
Sheryl E. | First ImpressionsI would check tire pressure. We ended up with a flat tire a couple hours after picking it up. Also the truck seemed to pull to the right. Not all equipment I ordered was available.
CINDY A.Great job by all staff.
Gerhard H.Staff was friendly and everything went smoothly
JULIE A.The guys both while picking up and returning were fantastic, personable, and quick! You have some great employees!!
Todd L.Ethan helped me out today was very kind and got me in and out in no time even started the truck and got it warmed up on this very cold day! 10/10
Andre A.You guys are always so great at this location! Fred is so nice and down to earth. That shows in his employees!
Danielle D.Straightforward, easy, and quick.
mark V.Helpful and knowledgeable staff, made this big experience of moving across the country much easier!
Catherine C.The person was excellent that assisted me , thank you
James S.Nice
Matthew R.Great service
Glenn S.Easy drop off Very helpful guy who unhooked me
Donald S.The gentleman was very straight forward and didn't want to have any conversation about any issues we had with the vehicle. So I had to stop him and tell him. But he was very throughout and professional. We were in and out in minutes. And I received my email receipt within the hour.
Kathryn E.Just keep up the good work!!!!
steve M.Codi was very friendly and sociable. It was sort of busy but he still gave each customer he helped full attention.
CHANELLE T.Online registration was quick, trailer was ready for us, check in/out was quick. ¡Gracias!
Andrew K.The staff were very helpful and extremely efficient. The storage space we rented was clean and well lit and the entire facility is kept up well. I felt good knowing my items were secure. ¡Gracias!
Ed M. | Overall ExperienceI have to say this was probably my best experience with U-Haul ever. I so appreciated the setup of the on-site storage and supplies, but most importantly to me was the helpfulness of the staff and manager. I will recommend this location for anyone with storage or moving support needs.
patrick l. | Overall ExperienceThe staff is very helpful and friendly. The building and storage lockers are very clean, easy to get to with plenty of carts available to use. I would highly recommend to all who are looking for a temporary storage facility!
lori J. | First ImpressionsSeriously it was perfect
Mark S. | Overall ExperienceUnable to rent a truck due to my son Sheldon Haskins is on the do not rent list and I paid in full for truck January 2020 and now we can't move the stuff out into storage. It's really bad.
Shaeshalaye S. | First ImpressionsIf I could give a negative review I would. I literally had NOTHING go right with UHaul other than the truck was actually there when we picked it up. Of course it didn't have gas, NO moving blankets, No 2 wheeler. Our packing supplies we ordered only the boxes showed up, no packing tape, bubble wrap, or any of the other smaller items ordered to move... I called to have them looked into and resent. NEVER did receive them. Had 10 people there to move here and we were still running to the sore getting more supplies to finish the kitchen. Getting someone to talk to on this was HORRIFIC!!! Kinda hard to move when you have to go out several times to get the product you ordered and it never came. Then the other thing that I thought was crappy is that I bought 2 padlocks in Custer, SD to lock the truck and put on the storage units. I found out they have to be a certain kind of padlock. NOWHERE does it tell you this. I am really disappointed with UHaul and would never recommend them to anyone. Not sure how they have stayed in business this long, but I will use any other company for the second half of my move OTHER THAN UHaul.
Kim H. | First ImpressionsSaw a gross giant spider, but otherwise pretty good!
Noella M. | First ImpressionsPues tienen excelentes empleados y limpias las instalaciones
emilio m. | First ImpressionsI had such a great experience here! I've interacted with at least 4-5 of your team members and everyone was wonderful. Thank you for making something so stressful like moving a better, easier experience. I really appreciate you!
Jennie N. | First ImpressionsHave not moved in yet, but initial impression was very good
Thomas V. | First ImpressionsVery personable employees, fair prices and clean truck and well maintained.
Richard J. | First ImpressionsDidn't realize the size was so much more spacious than I thought..nor the numerous units in the building!
Marilyn K. | First ImpressionsSince 2017, the staff at the U-Haul storage Plymouth location has been very helpful, professional and cordial. And moving in yesterday, the staffs that l met there at almost to closing time were very helpful and professional. And l am very happy for the help they gave to me.
rosali I. | First ImpressionsValerie was very kind and helpful.
Laura L. | First ImpressionsClean, affordable, decent location. Move in was easy, can't think of any negatives
Jesse C. | First ImpressionsCame to the office to get a larger unit and everything was great. New Associate John was so friendly and did a terrific job taking care of my needs. The whole team at this location has always been great: Fred, Valerie, Josh(?), and now John.
KATHLEEN C. | First ImpressionsI will be evaluating you as I go
David V H. | First ImpressionsJeff was great!!
Kelly J. | First ImpressionsThe person (Patricia) who booked the rental space over the phone with me) was amazing! And Kevin at the facility went above and beyond to help me. Really amazing help and professionalism. I will highly recommend the company to anyone.
Patricia R. | First ImpressionsSo nice!! Easy to understand the entire process for renting actually 2 trucks this week for different projects. I also rented a storage locker and was happy with the price. Loved the enclosed load/unload area.
Susan P. | First ImpressionsCustomer rep gave great service!!! Very pleased with location and ease of access!!
melissa m. | First ImpressionsNot only would I recommend the location, I have to many people!!!
CINDY K. | First ImpressionsThis is a wxcellent facility and the customer service at this location is outstanding.
Barbara S. | First ImpressionsStaff member went out of her way to help me. Very pleased! Thank you
Julianne G. | First ImpressionsThe staff was friendly, very competent, andprofessional; I will definately go to them again for moving needs! The only misunderstanding was upon return, when a female staff assumed that the van was empty when we brought it back, so, without asking, sent us to the check-in tent. She had to be told that we were still loaded, renting a storage locker first; she shouldn't have assumed.
james b. | First ImpressionsListen, Fred and the crew at Plymouth Uhaul are amazing. Outstanding customer service, friendly, kind, and seriously interested in making your life easier. Just a great bunch of people. Everything about the rental experience and move-in was perfect!
Teresa H. | First ImpressionsThe experience of professionalism was above par. Great team at U-Haul Moving & Storage of Plymouth; I HIGHLY recommend this location for all moving and storage needs!
ORVIE B. | First ImpressionsStaff person was very thorough and friendly in explaining what we needed to do. He also did a walk- through demonstrating how to use cards, where to enter, etc.
bj S. | First ImpressionsGreat service and friendly staff
Andrew C. | First ImpressionsFred was very patient, informative, and professional in explaining what we need to know. Very impressed!
Leif H. | First ImpressionsService was exceptional from everyone we dealt with. The facility is great. Clean, well-lit, great equipment.
Jan K. | First ImpressionsEasy rental process and superb customer service from start to finish! The facility is spotless, easy to access and the covered off loading dock is super functional.
Kathleen D. | First ImpressionsEvery one I worked with was great. They explained everything thoroughly.
Boris B. | First ImpressionsThe gentlemen that helped me was so nice and answered all of my questions. I was impressed by your facility.
Tammy S. | ReservaciónNice knowagable Staff. Clean facility and grounds. Very Secure.
Kreg L. | Reservación