Comentarios de los clientes para U-Haul Moving & Storage of Plymouth

Fast service.

Customer service was excellent! The truck was dirty both in the cab and in the truck. Also I found out the hard way that when you put the truck in park it's really not in park. It's in reverse, you have to really push the handle hard I to park. I thought I was in park, the indication said park but it wasn't, it was in reverse and started to move backwards. I paid all that money and the truck has issues!!!! I would recommend the location for the customer service but not for the cleanliness of the trucks.

The only thing - the truck was freezing when I got in - you should have started it to warm it up. Thanks.

The experience using the Custer Service Center through the Uhaul app was terrible with the service rep having me drive all over Wisconsin and Minnesota to pick up a truck and trailer. Eventually, I called the Plymouth location directly and they straightened out the mess.

Check in was good and the person i talked to ws friendly. The pickup itself was dirty on the outside and i couldn't see out the side windows. Otherwise it worked fine.

Great customer services

Nothing! Nice, friendly, helpful manager and staff! these guys are awesome! A great experience! A+++++

The step to the back of uhaul gets very slippery when it's snowy, it's not slip resistant at all, people can easily fall off the step. the floor of the back of the uhaul needs to be more slip resistant as well for winter.

Wipers were old...barely worked. The inside was a little dirty.

We received excellent service by knowledgeable staff.

The whole experience was very quick and easy. I do not know what could have made it better - it was truly painless and quick!

Nothing everything this excellent

Nothing. Great job here by all.

Very clean storage facility, easy to access but very secure

Very quick checkout time. It helped that I did the online pre-check in.

Reserved online, 5 minute pickup. Used then 5 minute drop off, everything went perfect

Customer service was terrible and I was overcharged for the rental

Nothing - it was easy. Thanks!

Great customer service. Everything was set up and on time. Will definitely use again.

Good experience, but a little high priced compared to the competition now days.

The person (Patricia) who booked the rental space over the phone with me) was amazing! And Kevin at the facility went above and beyond to help me. Really amazing help and professionalism. I will highly recommend the company to anyone.

Make more car trailers available overall. For a short notice reservation it was very hit or miss if one could be rented.

I made several visits to this location to ask questions about my upcoming move. All of the staff were friendly, and extremely helpful and accommodating. I would make the trip to this specific location for future truck rentals.

The lady who took back my rental was brusk and rude. After making me wait and fill out paperwork to get it in the first place, her insistence on rushing was not taken well.

No complaints!!!

Entry process was unclear

Experience could not have reasonably been better. Recommended.

The entire process was smooth. Nothing could have made it better.

When I received my truck the miles was completely different, I asked for help to walk around the truck and ask question and no help with that. I didn't leave uhaul until a 45 minutes waiting after being helped so I left and my nephew helped me thankfully.

Best Uhaul I've ever been to.

The guy who checked me in and the different guy who checked me out, were awesome! Super efficient, nice, explained everything. Great customer service.

Excellent service! Very helpful!

Professional and friendly staff, particularly Fred, who clearly knows what he is doing and was able to accommodate and guide me through out my check-in experience. He considerately chose a storage unit near the loading dock, ground level, after he heard I was loading an antique upright piano. He then took the time to walk me through all of the access steps that needed to be taken during and after-business hours. There are restrooms, drinking fountain and multiple carts available which made the ease of moving SO much better.

Ethan was great. Quick check in and hookup; promptly greeted and taken care of upon return.

Good experience

So nice!! Easy to understand the entire process for renting actually 2 trucks this week for different projects. I also rented a storage locker and was happy with the price. Loved the enclosed load/unload area.

I did the 24/7 pick up, the truck was not I. The parking lot, thank goodness the location was open. They truck overall was clean but there was an empty soda can under the seat and used napkins in the passenger side door I had to throw out.

The installation of the tow to the truck took much longer than expected because of the battery in the truck needing to be repaired, don't know the exact specifics, but that was the situation regardless. Then when I arrived in Texas and went to unload the car off the tow, I found that the car had been pulled too far forward on the tow and was pulling my front right bumper off as it was being unloaded. This problem was noted at the store I returned the tow to. And I need to have this issue resolved.

Suspension on rented truck was in poor shape.

Employee girl at the counter had mask not covering her nose and coughing violently, clearly working while sick

Gas was marked at a 1/4 on the paperwork but it was below the line in the truck

I wanted to leave my trailer in Iowa after having a deal fall through. Instead they wanted to charge me 600 dollars to leave it there!! So I was forced to drive home an empty trailer 250 miles in a blizzard. Will avoid renting from you guys bon the future.

Don't like they didn't check trailer before we left. Would charge if something was wrong, don't like this.

I was about 45 minutes late returning the pickup after getting it cleaned and washed out at the gas station. In the past when I've been a little late returning the vehicles, U-haul employees haven't charged me for the extra rental period. In this instance, the employee charged me $79 for an extra rental period because of that 45 minute return delay. I didn't realize it until the vehicle was returned and I was checked out. At that point I was charged $79 and didn't even get to use the vehicle for that extra rental period. I consistently rent pickup trucks from this location and have spent over $1200 on rentals in the past couple months alone. I understand that I was over on the rental time, but a little leniency for a frequent customer would have been nice. $79 over that seems exorbitant.

Everyone was very helpful! And friendly.

Perfect experience from beginning to end. Highly recommend.

Outstanding

Customer rep gave great service!!! Very pleased with location and ease of access!!

Not only would I recommend the location, I have to many people!!!

I moved out because Uhaul trucks and vans were frequently parked directly in front of the loading doors of the climate controlled area. When I asked about it at the office and told them I was moving out due to this issue the response was "that's fine". 2 year customer gone for good.

Couldn't have asked for a better storage facility If Ever I need another storage facility it will be U-Haul

This is a wxcellent facility and the customer service at this location is outstanding.

I only got a unit because it was free. I was incredibly frustrated I was forced to purchase an unnecessary lock prior to getting my space

Everything on site was great. I did get an email telling me that my rent for next month it was due, well after I canceled my renewal, so that was scary, but the "actual" human people working at this location were very helpful and kind.

We appreciate the space that was available to us from uhaul. Thank you

I was pleased with service and loading area. However, I am not pleased I had to purchase a lock when I had already purchased one--the lock provided was less secure than mine and I am not overly concerned about cutting due to the lack of valuable items, renters insurance, and the front door security. This seemed like an extra "fee" that really made the unit not "free" espically when the lock was not cheap.

Service was great, the facility was very clean, I will definitely use this Uhaul storage facility again. Thank you

One of the best experiences I’ve had dealing with a business ever.

Staff member went out of her way to help me. Very pleased! Thank you

Thanks for the all

The manager and his team lied and said I could not get a truck in the entire state of Minnesota. They are racist to the core.

The storage next to mine had a strong, strong odor of curry, which made my unit smell like curry also.

Five years of great service!

Fred and team take customer service to the next level. Very customer-focused. A great experience working with them.

I have to say U-Haul has been so good to me and helpful. Really your staff is awesome, they are always so calm and know how to help you. Sometimes the staff made my sh1tty day much less sh1tty just by being their calm, humorous, helpful selves. If you haven't told your staff they rock, you should, because they are a true blessing. Thank you so much!

Fred and the entire team were VERY helpful and courteous through the entire process of storage, loading U-boxes, and shipping. I would highly recommend using this location for any of your needs.

The staff was friendly, very competent, andprofessional; I will definately go to them again for moving needs! The only misunderstanding was upon return, when a female staff assumed that the van was empty when we brought it back, so, without asking, sent us to the check-in tent. She had to be told that we were still loaded, renting a storage locker first; she shouldn't have assumed.

Great experience with van and storage room rentals.

Clean storage Very helpful and professional staff

Service was great and very helpful, would highly recommend

This was the best storage experience we could've asked for. The staff were very friendly and helpful at every stage of the process, there was never a long wait to talk to anyone, the facility was extremely clean and easy to access. Would definitely recommend to anyone else who needs storage in this area!

ThIs location was great, but the Brooklyn Park location was awful. I picked up a trailer there the customer service was absolutely unacceptable, she was rude and Obnoxious.

Listen, Fred and the crew at Plymouth Uhaul are amazing. Outstanding customer service, friendly, kind, and seriously interested in making your life easier. Just a great bunch of people. Everything about the rental experience and move-in was perfect!

I would highly recommend this facility

Overall a smooth experience!

Andre and Andi were both super nice!!

The two most important elements were very good; overall cleanliness and temperature controlled for storage of art work. Staff found me a location that was convenient as I moved work in and out frequently. I was frustrated by the inconvenience of the pass card frequently not working without multiple attempts (at times having to call for assistance). The available access hours were at times limiting.

Very well taken care of. Clean, Well organized, well maintained, convenient location, helpful and friendly staff. I would recommend this location. Always busy but well staffed!!!!!!

Excellent service, fast and easy. I will definitely use again.

From the time I walked in I seen nothing but professionalism. I was greeted, my questions were answered and I left feeling like I was given the best value for my money.

Good Location

Staff was helpful and courteous- thanks!

The guys were great this is the second time I’ve rented space

Extremely convenient and easy to use.

Very welcoming atmosphere, employees were very helpful as well as the store Manager. Mr Fred showed consideration to my situation of my prior experience. Overall the team exceeded my expectations!!!

The experience of professionalism was above par. Great team at U-Haul Moving & Storage of Plymouth; I HIGHLY recommend this location for all moving and storage needs!

Great facility

Excellent experience

Very well operated business at Plymouth U-haul. Place is immaculately clean all the time. For 16 months I was in and out of the property and also rented vehicles and the staff was always very helpful.

Very nice facility and competent staff.

Our experience was awesome with this uhaul facility. Great staff, clean facilities, super convenient. All staff were super friendly, kind, and helpful!

The guys here really show great customer service- I needed a short-term facility for temp storage after my mom passed away- they were so accommodating and so nice. Impressive! Will use again!

I would recommend this location

The staff was super helpful and so great at communicating details and accommodating. I would recommend U-Haul to my friends!

Staff person was very thorough and friendly in explaining what we needed to do. He also did a walk- through demonstrating how to use cards, where to enter, etc.

was great facility and staff was very helpful great experience and will use this facility again. thanks

Great facility.

Good

Thanks for letting us try it after renting a U-Haul. While we ended up not needing it more than a month, this was a good experience for us and would recommend it to others.

I do a lot of business at this location. Never leave with a problem. Will continue using this location for my packing and storage needs.

I found the staff at this location to be very helpful and friendly. I was feeling so stressed about moving, but they were really reassuring, knowledgable and helpful.

It was great and easy access

Great service and friendly staff

The building was clean and well lit. The access was convenient and I felt my furniture was safe and dry. Staff was very friendly and accommodating.

Clean and well run facility!

The staff had many busy times of overwhelming people coming in at once but they continuously made a way to satisfy myself and others customer service

Great facility, thank you for keeping it clean and easy to use!

excellent service

good service but a long wait. Need more help to handle everyone!

EXCELLENT service. Keep it up

The service and the facility exceeded our expectations. It was clean, well lit and provided easy access to the storage units. The loading area was huge, well lit and offered dolly's.

Very very happy Never been so happy with other storages that I had before amazing people overthere Love this place 😊

Loved the A?C!

I paid for the unit through the end of the month. I had NOT checked out with the facility and was terminated because there was nothing in the unit. When I called, the staff was completely rude to me.

The staff was amazing and extremely helpful. They didn’t rush us even though we came just before closing. They went above and beyond to provide a wonderful experience and help us out.

Excellent

This place is super clean and accommodating. Staff are very helpful. The bathroom smells great and is clean. I will always come back to this U-haul for my storage needs.

Fred was very patient, informative, and professional in explaining what we need to know. Very impressed!

Employees were very helpful and friendly! Facility was clean and secure.

A+

Service was exceptional from everyone we dealt with. The facility is great. Clean, well-lit, great equipment.

Very nice facility that was easily accessible at all hours. The staff was very friendly and helpful. They also have a great sense of humor.

I did not like the rat poison in the unit.

Friendly staff. Hardworking and helpful

ALWAYS HAPPY WITH COMPANY

Very helpful and friendly staff. The storage units are clean and seems very safe and secure.

Thanks U-Haul for securing my things,I do appreciate. Everything was well intact

DURING BUSY TIMES MORE PEOPLE TO HELP AT DESK WOULD BE GREAT OTHER WISE NOTHING BAD TO SAY

Exceptional and friendly service

I thought I had seen on the website a later time but when I got to the facility, it was not accessible. You have to get very very close to the door for it to open.

Only difficulty was with the garage doors. Worked well the first two years. This last six months I would have to push the button to open the garage door and then quickly back out.

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Reserved the space via phone prior to going to location. Natl support service and on site rep we’re great: friendly, helpful, answered my questions, didn’t rush me, knew and utilized data system well.

Went very well.

Easy rental process and superb customer service from start to finish! The facility is spotless, easy to access and the covered off loading dock is super functional.

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Pretty good.

Excellent experience. Very helpful, clean truck and storage unit, friendly employees.

Nice units at a fair price.

The overview of the process of how to access the storage unit was informative, friendly, and professional. Extremely well done!

Charge me a late fee and i had move out two days before my time and i told them i even rented a truck from them telling them everything

Every one I worked with was great. They explained everything thoroughly.

This may be the best u-haul & storage facility ANYWHERE! Staff goes above and beyond to be helpful and the indoor parking , ramp, and storage with numerous carts make moving and storage the best

I had a ubox so initially getting access to it was a bit of a wait. Because the place was so packed. Always busy. they put my Ubox in a spot so I can easily access it so they were accommodating

The guys were great, good with detail and were professional.

OMG amazing staff. I forgot to cancel my unit after moveout; 2 days later a woman called to check in, because she noticed the lock changed while doing rounds. Humidity/mold a long term concern, tho

Fred Glunz and company were all very helpful and accommodating when I was finally able to retrieve my belongings from their storage facility 3/3/19 to join me in Arizona. They are all AWESOME!

Informative, professional, delightful customer service getting set up with a storage unit. Orientation walk through explaining access was clear and the unit is impeccable. Keep up the great work!

AMAZING Staff and Management!!! 👍

Clean

Very efficient and friendly staff. Thank you! After a lengthy few days of packing and moving, it was great to have the speed and efficiency at U-HAUL to finish!

Good experience

We were impressed with the cleanliness, the staff and maintenance of the facility.

Very friendly and helpful staff.

Very professional group. Would highly recommend to anyone in need of moving and storage assistance.

...

The staff was so helpful and kind and the drive in feature is a huge bonus.! Thank you so very much!! Cathy Corgard Fair and Square Remodeling

This is a great facility and every staff person we encountered went out of their way to make it a great experience. I would highly recommend!

We appreciated our unit location and convenience.

No complaints at all

Thank you.

Thank you.

Everyone was so friendly and accommodating. Moving can be such a hard time and the staff here made it easier in us.

The gentlemen that helped me was so nice and answered all of my questions. I was impressed by your facility.

We got very good service. Also liked the facility. It was clean, well lit and felt very secure.

Good staff and secure facility

Everyone was very friendly and super helpful.

Staff was friendly and very helpful

Very clean convenient and all of the staff were helpful and courteous

I thank you and would Recommend up storage to everyone and hall trucks

The staff was always very helpful and accommodating! Thank you!

Nice knowagable Staff. Clean facility and grounds. Very Secure.

Staff went above and beyond to be helpful and make things work out even though the place was busy and they were scrambling to keep up.

ACCESS hours would be nice if they were a bit longer, but I understand that it would compromise the security level if it was open during non-business hours.

This is the best mini-storage experience I have ever had!

The staff was very attentive and the facility VERY clean. Would definitely use them again when needed.

thank you

Great service. Will come back if I have storage needs in future

Turned out the Ubox was the perfect solution to a 2 week gap between apartment moving and a trailer for $5 more than fair!

Great facility from the manager to front line staff! I would rent there again if needed.

Allory was a great employee and I found to be nice and engaging. Unique garage access is a plus.

Your storage facility was A+ in every way.

Staff was really friendly and pretty knowledgeable.

Fred is a really wonderful manager! He went out of his way to be accommodating and helpful. I had a very good experience here, thank you!

Nice

Only had a couple issues. But was fixed right away. Great staff. Very helpful.

Super understanding staff really amazing people.

Every person I spoke with in Plymouth was very pleasant and helpful.

Jack Taft Rd north Syracuse NY. He was Professional. Knowledgeable and pleasant.

The units themselves were nice & the staff was helpful but not marvelous. I would tell the staff did not like their job or dealing with customers. The supervisor Fred was great though.

Very pushy salesperson

The staff wasn't very competent. Call had to be made to rectify several situations.

Happy with the storage.

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The facility in Plymouth MN was fully adequate in every way. The faculty on Packers Ave in Madison WI is understaffed—1/2 hour waiting lines and no one answers the phone; not too happy about this.

Staff went above and beyond to answer questions and make sure the move went smoothly

U haul was the only choice the price was right would choose u haul again happy with the company the only problem I had was when returning the u box they had trouble getting the receipt to print out

This is the only Storage Location I use no matter where I am moving too!

Thank you Managment was very efficient and thorough .Took the time to show unit and cards and review service rules. Friendly and engaging. Would definitely use again.

There is one are of improvement needed: 1) The bathrooms often went a couple days without cleaning. Bathrooms should be cleaned daily in order to prevent customer discouragement.

Wonderful

Never a problem. Very clean and employees were always very helpful. Thank you.

Great

The new guy "Reese", Matt, Fred, two other guys and a female were super helpful at this storage unit. We had two units for almost 11 months. I loved our facility, and the friendly staff!

An incredibly clean facility. When I think storage facilities I imagine knicks and dents as a normal sight, but everything was so well taken care of. People were extremely nice and helpful. 10/10

Very Friendly and helpfull staff everytime I went in for supplies or reservations.

Ridiculous that I brought attention to the fact that the alarm went off several times when I checked in properly. I mentioned it and no one really seemed concerned