the truck given to me felt extremely uncomfortable and unsafe to drive. the amount of shaking, brakes not working, and the alignment being WAY off was truly unacceptable. when I told the guy checking me out, he didn't care and had nothing to say. extremely rude and very poor customer service. do better yall.Hana K.
Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore
Pittsburgh, PA 15233
(On the North Side of the West End bridge 1 block from Rivers Casino/Heinz)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nicholas W.
El cliente no dejó un comentario.RUSSELL M. | Overall Experience
Overall good experienceTonya H.
El cliente no dejó un comentario.Carl J.
The vehicle had an old cookie in the door. It smelled like smoke and funk the entire drive we had the windows down. Also the U-Haul employee responsible for documenting the mileage and gas failed. We were charged for 29 miles, when we only drove 8. We checked the vehicle out at 7:55pm and had it back by 8:52. Impossible to load the vehicle and drive 29 miles in less than an hour in Pittsburgh. Very disappointed that I paid $60 towards someone else's mileage and gas as opposed to expecting to pay $30.SHAYLA H.
El cliente no dejó un comentario.Vanessa M. | Online Move In
The staff was really great and helped us out so much I appreciate them and all they did for meFaith T. | First Impressions
El cliente no dejó un comentario.Faith N.
I think the front workers were beneficial and were able to find a solution to all the problems we mentioned. Jay especially took her time looking for the perfect storage unit for us and was able to work around/ accomidate our problematic issues. Great place to rent a storage unit.Omar S. | First Impressions
The staff is always friendly and helpful.Tambra B. | First Impressions
The manager and staff at this location were great. They made the process seamless and easy. They also found my keys I had accidentally left in my rental and returned them promptly to me. 10/10 would recommend again.Luke D.
stp being so rudeStephen M.
El cliente no dejó un comentario.LaJuana P.
Brad is an outstanding manager and a really great guy. I hope U-Haul will put major effort into developing him. He appears to be one of those exceptionally rare people who, if properly developed can affect the success of the company at the highest level.Ted A.
The staff particularly the ladies and I'm not picking on the ladies are abrupt â€” not courteous curt , and overall just not pleasant to people I go there a lot, so I knowSTANLEY L.
El cliente no dejó un comentario.erika m. | Overall Experience
El cliente no dejó un comentario.delano b. | First Impressions
El cliente no dejó un comentario.Samuel B.
El cliente no dejó un comentario.Cory S.
Prompt helpful staff Nice clean facilities. Easy access to lot . Helpful employees. Overall good experience.Jeff D.
They were great.Gurkan A.
Both staff members on this Thanksgiving day were outstanding. Very efficient.HENRY C.
Nothing. I have been using Uhaul regularly and am highly satisfied with this location.Duncan H.
El cliente no dejó un comentario.Bennie C.
El cliente no dejó un comentario.Marquala M.
El cliente no dejó un comentario.Cody W.
Nothing everyone was very helpful!!!WILLIAM M.
I never got the phone call the day before the rental to verify the location so when we arrived at the scheduled location, we were told there was no truck. I was told to check the uhaul site and only then found that the location had changed. After arriving at the correct location, we were treated extremely well by Blake.mark S.
El cliente no dejó un comentario.Rayvon K.
El cliente no dejó un comentario.Jody G.
Jaila, Sandy and Brad were awesome!!!! Very helpful!!!Cierra B.
El cliente no dejó un comentario.Lindsay S.
Great customer service!Romaine S.
Great staffcharles V.
well knowledgeable, very quick, easy to get my equipment.went over everything with me . easy return also. ill be backjohn M.
ABOVE AND BEYOND!!! THANK YOU SO MUCH FOR EVERYTHING!!!!!!Cierra B. | Overall Experience
i was 45 minutes late in returning a truck and got charged for a full day. I rent on a regular basis and on several occasions they failed to honor my reserved rental and simply transferred my reservation to another location. As a regular customer i thought they are in a position to reduce my late fee as a courtesy or even cancel insurance for the unused day. I will be escalating the issue to the regional manager or corporate as the manager left me a harsh message for late return that was not beyond by control.Mark L.
El cliente no dejó un comentario.Brittney F.
Good customer serviceAnnette G.
El cliente no dejó un comentario.Bonnie S.
Staff were very friendly and helpfulAshley P.
El cliente no dejó un comentario.marcia C.
El cliente no dejó un comentario.Tammy L.
The manger & staff at this U-Haul facility is A1, I truly appreciate the professionalism of the staff.⭐️⭐️⭐️⭐️⭐️Gary R. | Overall Experience
Not well maintained. No carts available and no parking for storage customers.Quynh M. | Overall Experience
Not enough parking spots for loading or unloading - only 3. Never any carts available or only 1-2 for many people.Quynh M. | Overall Experience
El cliente no dejó un comentario.stephanie F.
El cliente no dejó un comentario.Chris O.
Above and beyond top serviceRobert G. | Overall Experience
Above and beyond service I won't go to another facilityChet G.
Blake and the other team members always take good care of us and are very friendly. Always try to get my trailers from this location!Cyndi M.
Great staff and service! FYI: The GMC cargo vans are not as good on gas as the Fords, but that's a manufacturer issue not yours.Norman G.
They really were helpful especially the general managers Thank you for everythingRICHARD W. | Overall Experience
El cliente no dejó un comentario.Patrick G.
El cliente no dejó un comentario.ALEXANDER C.
El cliente no dejó un comentario.TREVOR H. | Overall Experience
I had a last minute change in pick up location due to my scheduled truck not being returned. The store manager was able to give me an earlier reservation, allow me to return it to a different, closest location and all at a lower rate. Great job making this potentially terrible experience a good one!michael K.
El cliente no dejó un comentario.Marlynn S.
Doing the entire process online was extremely helpful.Carmen R. | Online Move In
Awesome I work here. Thanks Mike Brad Blake Brent Kate Cal Sandy, love yall. Best crew everjayla W.
Customer service is outstanding. The employees there are very polite and very professional, yet friendly at the same timeANTHONY A.
El cliente no dejó un comentario.Joel B.
Limit cartsMarsha J. | Overall Experience
Best U-Haul rental experience I have had... well done to all workers at this locationMARTIN A.
Trailers need to have wind down stands so they can be removed from vehicle while loaded.Bonnie S.
El cliente no dejó un comentario.Tonya O. | Online Move In
Back in the 90s, The Killer Bs were dazzling Pittsburghers in the north shore at Three Rivers Stadium. After my last experience at the Uhaul on Western Avenue, Brad and Blake have given Bonds and Bonilla a run for their money. I would recommend this location to anyone. The guys were knowledgeable and as helpful as you could ask for. 5 starsALEX C.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.evgeny S.
A couple of workers a lil more friendlier, smile, moving can be rough the manager said to me and we want to help as much as possible.loretta H.
El cliente no dejó un comentario.jack N.
El cliente no dejó un comentario.Glen W.
El cliente no dejó un comentario.Brandy C.
Blake was a great help and made the process very easy. I appreciated all his efforts.Benjamin P.
Brad took great care of me!!! And Dan is the man!!FRANK B.
Brad was extremely helpful!! Will be backFRANK B.
Brad and Dan help me out very much!! Great guysFRANK B.
Nothing. Brad and Dan was very very helpfulFRANK B.
El cliente no dejó un comentario.NANCY B.
El cliente no dejó un comentario.Robert L.
The complete staff at this facility is excellent. Helpful, polite, knowledgeable, and cheerful. The young gentleman who helped me, I believe his name is Blake, was especially outstanding. Too bad all organizations don't have people like him.Robert S. | Overall Experience
The equipment was fine except for the Truck door wouldn't go down once the truck was loaded. Fortunately, we were able to get it fixed right after I spoke to management. I'm thankful for that.Cassandra W.
El cliente no dejó un comentario.Jacqueline K. | Overall Experience
El cliente no dejó un comentario.Michael J.
Just wanted to say thanks to team 🙏 👍 Jayla was AWSOME help..definitely recommend this facility.RICO E. | First Impressions
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.HEATHER K.
Great placejamison W.
El cliente no dejó un comentario.RUSSELL M.
The U-Haul on Western they are very courteous and kind they will walk you through it show you how to do things card in card out it's an awesome place it's got an elevator too not like the other place I was in not that I'm knocking the other you all but this is a lot more convenient on Western Averickey m. | First Impressions
Best UHaul location I've ever been to. Everyone was super polite, friendly, explained everything clearly and concisely. Names of said people are: Calvin Moran, Sandy, Tayla Highly recommend this location to anyone.Vicente L.
El cliente no dejó un comentario.Kierstin F.
Drop off was quick and easy. Friendly staffMichele F.
This rental experience was outstanding. From the online reservation to the staff, the entire process was efficient and flawless.Terrence B.
El cliente no dejó un comentario.Sandra C.
Calvin is so unbelievably professional he's not fake or over the top Any time I need the service and Calvin is working- I know the experience is going to fast respectful efficient CORRECT and I'm out the door Calvin needs a raise!ami B.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Gregg V.
El cliente no dejó un comentario.Ronda S.
Bradley Mankey Was Very Helpful 5 Star ServiceLamarah T.
El cliente no dejó un comentario.Desmond G.
I use this location a lot,l usually get different faces serving with a friendly smile. I love this location because they are really helpful and sincere in there business. I would like to thank the crew for always being the same smiling people no matter what day l have to return and eager to help.ANN D.
El cliente no dejó un comentario.kara D.
Kate was super helpful!Emily T. | First Impressions
After I had dropped the truck off, I got a call the next morning asking me when I was bringing it back. I told the person on the phone that I brought it back last night. She asked if it was left under the green awning (the designated drop off point) and I said yes. She asked if I left the keys in it. I told her yes, and that I was told to (when I dropped the truck off, there was one employee inside who, when I told him I was returning the truck, told me to just leave the keys in it and he'd take care of it). When I told the woman on the phone this, she said "They wouldn't have told you to do that." This sort of implies that I was lying, when I wasn't.CHRIS P.
Everything was greatLeonard H.
Blake, Sandy, and Mike were friendly and very helpful! They went out of their way to make sure I had a good experience.Haldis L.
No improvements, staff was helpful, courteous and friendly. Easy transaction online, quick in and out.Brian M.
The truck I had leaked when it rains and I left the boxes in the truck overnight and my boxes and stuff in my boxes got wet.Joseph D.
I believe her name was Kate. She did an excellent job with our entire rental process and I hope you have more employees like her to represent the Uhaul brand. You are welcome to contact me if more information is required, overall excellent experience.Sukhbir S.
El cliente no dejó un comentario.Brandon S.
Friendly and helpful employeesPaulette W.
Calvin, Blake, & Mike were very helpful.Nicholas A.
This is not the first time I've used this location. The staff is knowledgeable and friendly. No hassle, easy process!WILLIAM B.
Furniture pads and dolly were not included in the truck and this was not mentioned. The use/importance of furniture pads and dolly should be made known to customers even for one-way rentals.Paul A.
Ningunodouglas o. | First Impressions
El cliente no dejó un comentario.CHRIS C.
El cliente no dejó un comentario.Greg M.
El cliente no dejó un comentario.Michael M.
Consistory overcharged on small up-charges You are forcing me to look for one her options.Clayton H.
El cliente no dejó un comentario.monica d. | Overall Experience
El cliente no dejó un comentario.Julia S. | Overall Experience
The staff that made the truck reservation didn't want to give me the offer of the first month of storage free. I need to make it online. He wasn't rude but not friendly at all.Fernando B. | Online Move In
El cliente no dejó un comentario.Randy B. | First Impressions
Brad and Blake were responsive, helpful and professional. They are a huge asset to your organization.Craig C. | Overall Experience
El cliente no dejó un comentario.Gary W. | Overall Experience
Definitely a good place to store and secure your belongingsjanice p. | Overall Experience
Have a good day.Ralph C. | Overall Experience
El cliente no dejó un comentario.sheri m. | First Impressions
Everything went well! Met my expectations !BIGI A. | Overall Experience
El cliente no dejó un comentario.DONALD L. | First Impressions
employees in Pittsburgh are outstanding. I read lot of poor customer service from state college u haul locations but everyone here are amazing. They are so easy to talk to and very understanding. !!!BIGI A. | First Impressions
I had the pleasure of interacting with an assistant manager named Jayla and another representative named Kate. I must say these young ladies represented UHaul the best. They were kind, knowledgeable and very courteous. Their customer service was awesome! I hope there is a way to let them know!!! Great job ladies and the great service you both provided did not go unnoticed!!!Velma V. | First Impressions
El cliente no dejó un comentario.Lisa K. | Overall Experience
El cliente no dejó un comentario.David R. | Overall Experience
Above and beyond. Really worked with me to get my moving situation sorted. Professional, helpful and kind across the board. Much appreciated!James C. | Overall Experience
Blake was the nicest Uhual worker I have ever come across. I have used Uhual all throughout college and every experience has been different. But Blake went above and beyond, had a kind personality, and seriously I think the nicest worker I have ever had an interaction with at a store. That man needs a raise because he goes above and beyond. He also explained absolutely everything in a very simple language that made me feel like I completely understood everything about the facility and the security that it offers.Alana V. | First Impressions
El cliente no dejó un comentario.Nicolas L. | Overall Experience
El cliente no dejó un comentario.Markia F. | First Impressions
El cliente no dejó un comentario.John W. | Overall Experience
Assistant manager who helped us was very accommodating. Accompanied us to the unit to ensure it was clean and ready (and it was).stacie s. | First Impressions
This was a difficult move since I am currently in ID and made all the arrangements online, and my brother-in-liaw actually drove the truck from your facility to the location to load it with our household goods. Everyone was great, and when I had trouble converting from reserved to booking the storage units, the U-Haul rep was great and made it available on his end so I could go ahead and book/pay online from here. The team at the 1200 Western Ave facility is amazing!Mary-Ann D. | Online Move In
Best service and communication I've ever had. Fast and convenient for me, and the professional understanding and accommodating was priceless. Only thing is automatic doors should be kept accessible to match after hours since it's the only big entrance available. Mabe put a lock timer to match close hours. Thank you for good services....NUNURAI M. | Overall Experience
El cliente no dejó un comentario.Morgan B. | First Impressions
I reserved a unit near me. When I went to pick up the cargo van from that location they said they didn't have any 15' units and hadn't had any in months. WHAT!?! Why would you allow me to reserve one that didn't exist?!?! Thankfully, the next closest location had 1. But we had to hurry to get there in time to get it. It was well over twice as far away. Not good for mileage costs (and fuel). It also cost us precious time. When we got home, friends were waiting to help us load. My husband and I went to unload. We went back and forth with the carts, and we loaded them up and started to go back in, but the doors were locked (10:00 snuck up on us)! With all of the automation, why is there not a "we will be closing in 15 minutes"announcement?!? So we had to put all that stuff back in the van! The next morning, hubs had to work, a girlfriend of mine came and we got the van unpacked. I have a torn rotator cuff ... and had to do more lifting than necessary because the doors locked on us. I will never recommend anyone use uhaul storage. If they must, I will tell them not to reserve it online.Shirley M. | First Impressions
El cliente no dejó un comentario.John D. | Online Move In
Very helpful staff at U-haul When I needed any assistance with something they were always able and willing to help.Alice B. | First Impressions
Bradley was super helpful. I had to park the truck on the facility with stuff in it after hours. All of the staff was easy to work with and wanted to make sure that I felt taken care of.Henry M. | First Impressions
El cliente no dejó un comentario.Brenda H. | First Impressions
El cliente no dejó un comentario.Tamara M. | Overall Experience
Your employees were great,blake druschier, and rich. kJon C. | Overall Experience
El cliente no dejó un comentario.Amy B. | Overall Experience
The assistant manager, I forgot her name, was super helpful in showing everything in the building and the process of getting in. I appreciate her help after I had to change to a different location because of space availability. She was very nice to talk to after a challenging day!MERCADES C. | First Impressions
El cliente no dejó un comentario.PATRICK P. | Overall Experience
Very good 👍🏻hassan s. | First Impressions
El cliente no dejó un comentario.Mickeala B. | Overall Experience
GraciasFrancisco C. | Overall Experience
Management and staff were very helpful and efficient in addressing any concerns.Hossein A. | Overall Experience
Brad and Brian I believe their names were had me in and out and walked me through everything two good employeesmark d. | First Impressions
El cliente no dejó un comentario.william m. | Overall Experience
Everybody that I encountered was very polite and professional. The running process was easy for the trucks and the storage unit. The location was also very clean.jill m. | Overall Experience
Entire staff was excellent, friendly, helpful, and knowledgeable.Robert S. | First Impressions
Employees went above and beyond and made it simplemicah c. | Overall Experience
El cliente no dejó un comentario.Barbara N. | First Impressions
FantasticBARBARA W. | Overall Experience
The whole crew and Brad Mankey were very courteous and professional.Brian S. | Overall Experience
El cliente no dejó un comentario.JACQUELINE F. | Overall Experience
Highly recommend Blake great workerSHATARAH D. | Overall Experience
Blake was very helpful and thorough with the entire process.CHAD C. | First Impressions
El cliente no dejó un comentario.Jamie S. | Online Move In
I really appreciate the ease of use, easy access, security, and cleanliness of the storage facility. The staff was always friendly & helpful. I would definitely use again and recommend to others.Janese J. | Overall Experience
El cliente no dejó un comentario.mychal m. | First Impressions
He was very thorough, pleasant, made sure I got the best deal for my situation. He made this a very easy process for myself because I have never rented a storage unit before and wasn't quite sure how it worked. I was very happy that I went with you Hall because of the customer service pieceYolanda B. | First Impressions
El cliente no dejó un comentario.Katlyn T. | Overall Experience
You have until Feb. 02, 2022 to find my stuff, all of it or you shall owe me seven-fold. Call me at 831.348.2281 when my property is available for pick-up. Shawn ButchkoShawn b. | Overall Experience
El cliente no dejó un comentario.Dagon J. | First Impressions
El cliente no dejó un comentario.alex b. | First Impressions
El cliente no dejó un comentario.nikki a. | Overall Experience
Excellent Customer Service with Storage needs and Truck Rental. Brad and Staff are always professional, well knowledged and friendly. Gracias.Alaine M. | First Impressions
El cliente no dejó un comentario.denele b. | Overall Experience
Good jobDavid H. | Overall Experience
El cliente no dejó un comentario.DONNA I. | Overall Experience
Blake made sure everything was good to go for me and made sure I got the best deals.Charmayne C. | First Impressions
Everyone here was very friendly and helpful. The place is clean dry and climate controlled with options to choose from. Highly recommend the staff and place.shane a. | First Impressions
The facility was very clean and convenient the only reason I didn't give it 5 stars was because there are giant polls in the middle of some units. I had the smallest unit for 75$ a month and the 1st one I had had a huge pole in it. The staff changed it for me after a couple weeks though, so I'm grateful for that. I'm not sure why they would even try to rent out those units. Other than that I'm satisfied and I would come back if I need to.Jaclyn O. | Overall Experience
El cliente no dejó un comentario.JAMES W. | Overall Experience
Bradley is a good manager he's awesome at what he do he l help me through all my needs through this pandemic using your U-HaulRhonda M. | Overall Experience
N/Cmona w. | Overall Experience
El cliente no dejó un comentario.FRANK B. | First Impressions
El cliente no dejó un comentario.rozina m. | Overall Experience
There were issues with fitting my motorcycle into the selected locker, but Blake did a good job of solving the problem.Daniel K. | First Impressions
El cliente no dejó un comentario.jamaal b. | Overall Experience
El cliente no dejó un comentario.Angela G. | Overall Experience
El cliente no dejó un comentario.Johanna K. | Overall Experience
El cliente no dejó un comentario.Charles A. | Overall Experience
Kate is absolutely wonderful, really knows what she's doing. Along with everyone else at this location, job well doneJayla W. | First Impressions
Sandy, Brad, Blake, Mike, Teryn, and Tony are all so wonderful. Thank you all for the help!Jayla W. | Overall Experience
Thank your Bradley Mankey for all your help and patience with me. I wish we could fine alot of people like you.. May god bless you and your staff!!MARIA F. | First Impressions
El cliente no dejó un comentario.Daniel M. | Overall Experience
Everyone was extremely helpful and nice.DONNA I. | First Impressions
Good facility & great peopleRENEE H. | Overall Experience
Here's a good review love you guys @29Jayla W. | First Impressions
Excelente servicio al clientePamela S. | Overall Experience
Horrible rats had to throw my furniture awaytanya t. | Overall Experience
El cliente no dejó un comentario.DEBBIE L. | Overall Experience
Anyone could walk into the storage area without entering a code during the day via the main sliding entry doors. Other than that, everything was fine.gregory l. | Overall Experience
El cliente no dejó un comentario.Donald H. | Overall Experience
I'm not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I'm a repeat customer..I don't do that if I'm unsatisfied. ✋✨Susanne M. | First Impressions
El cliente no dejó un comentario.Christopher B. | Online Move In
Trying to make me extra money and i used it for a week and a half before i found my new house.LAMAR M. | Overall Experience
The sliding doors should remain accessible through regular hours.CHRISTOPHER J. | Overall Experience
El cliente no dejó un comentario.Jazmyn J. | First Impressions
El cliente no dejó un comentario.Rita B. | Overall Experience
I was well pleased with staff and the cleanliness of it … and I would like to thank you all for your service .lawanda h. | Overall Experience
High class place very well run. Staff is always very helpful! Never have I ever seen just one person doing one thing. If they aren't super busy all of the employees who can chip in to help with whatever is going on. Those are happy employees and it showsKristopher H. | Overall Experience
Fantastic! Bradley and his staff are helpful, courteous, and friendly!Steven W. | Overall Experience
El cliente no dejó un comentario.Neal L. | Overall Experience
El cliente no dejó un comentario.Schazz L. | First Impressions
The young lady that waited on us was very helpful and explained how everything worked. She was very pleasant and friendly.Rita B. | First Impressions
El cliente no dejó un comentario.Neal L. | First Impressions
Recommend always keeping accessible drive open to facility. Sunday morning before office hours, trucks were blocking access drive. I could not drive truck into facility to collect storage items until staff cleared trucks. Staff were great and helpful!Bradley D. | Overall Experience