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brad J.Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore
Testimonials From Recent Customers
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The whole crew and Brad Mankey were very courteous and professional.
Brian S. | Overall ExperienceHighly recommend Blake great worker
SHATARAH D. | Overall ExperienceBlake was very helpful and thorough with the entire process.
CHAD C. | First ImpressionsI really appreciate the ease of use, easy access, security, and cleanliness of the storage facility. The staff was always friendly & helpful. I would definitely use again and recommend to others.
Janese J. | Overall ExperienceHe was very thorough, pleasant, made sure I got the best deal for my situation. He made this a very easy process for myself because I have never rented a storage unit before and wasn't quite sure how it worked. I was very happy that I went with you Hall because of the customer service piece
Yolanda B. | First ImpressionsYou have until Feb. 02, 2022 to find my stuff, all of it or you shall owe me seven-fold. Call me at 831.348.2281 when my property is available for pick-up. Shawn Butchko
Shawn b. | Overall ExperienceExcellent Customer Service with Storage needs and Truck Rental. Brad and Staff are always professional, well knowledged and friendly. Gracias.
Alaine M. | First ImpressionsGood job
David H. | Overall ExperienceBlake made sure everything was good to go for me and made sure I got the best deals.
Charmayne C. | First ImpressionsEveryone here was very friendly and helpful. The place is clean dry and climate controlled with options to choose from. Highly recommend the staff and place.
shane a. | First ImpressionsThe facility was very clean and convenient the only reason I didn't give it 5 stars was because there are giant polls in the middle of some units. I had the smallest unit for 75$ a month and the 1st one I had had a huge pole in it. The staff changed it for me after a couple weeks though, so I'm grateful for that. I'm not sure why they would even try to rent out those units. Other than that I'm satisfied and I would come back if I need to.
Jaclyn O. | Overall ExperienceBradley is a good manager he's awesome at what he do he l help me through all my needs through this pandemic using your U-Haul
Rhonda M. | Overall ExperienceN/C
mona w. | Overall ExperienceThere were issues with fitting my motorcycle into the selected locker, but Blake did a good job of solving the problem.
Daniel K. | First ImpressionsKate is absolutely wonderful, really knows what she's doing. Along with everyone else at this location, job well done
Jayla W. | First ImpressionsSandy, Brad, Blake, Mike, Teryn, and Tony are all so wonderful. Thank you all for the help!
Jayla W. | Overall ExperienceThank your Bradley Mankey for all your help and patience with me. I wish we could fine alot of people like you.. May god bless you and your staff!!
MARIA F. | First ImpressionsEveryone was extremely helpful and nice.
DONNA I. | First ImpressionsGood facility & great people
RENEE H. | Overall ExperienceHere's a good review love you guys @29
Jayla W. | First ImpressionsExcelente servicio al cliente
Pamela S. | Overall ExperienceHorrible rats had to throw my furniture away
tanya t. | Overall ExperienceAnyone could walk into the storage area without entering a code during the day via the main sliding entry doors. Other than that, everything was fine.
gregory l. | Overall ExperienceI'm not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I'm a repeat customer..I don't do that if I'm unsatisfied. ✋✨
Susanne M. | First ImpressionsTrying to make me extra money and i used it for a week and a half before i found my new house.
LAMAR M. | Overall ExperienceThe sliding doors should remain accessible through regular hours.
CHRISTOPHER J. | Overall ExperienceI was well pleased with staff and the cleanliness of it … and I would like to thank you all for your service .
lawanda h. | Overall ExperienceHigh class place very well run. Staff is always very helpful! Never have I ever seen just one person doing one thing. If they aren't super busy all of the employees who can chip in to help with whatever is going on. Those are happy employees and it shows
Kristopher H. | Overall ExperienceFantastic! Bradley and his staff are helpful, courteous, and friendly!
Steven W. | Overall ExperienceThe young lady that waited on us was very helpful and explained how everything worked. She was very pleasant and friendly.
Rita B. | First ImpressionsRecommend always keeping accessible drive open to facility. Sunday morning before office hours, trucks were blocking access drive. I could not drive truck into facility to collect storage items until staff cleared trucks. Staff were great and helpful!
Bradley D. | Overall ExperienceBrad was great to work with and will recommend him moving forward when moving.
William W. | Overall ExperienceI could not have asked for a better experience. The staff was helpful and friendly and the facilities were spotless. Perfect 10!!
Ernest W. | Overall ExperienceThe worst experience I've ever had moving into a storage unit there was no where to park I had to use the dolly an walk from the entrance of the store to the storage units all there trucks where all over the place. It was very un professional and made my experience a horrible one.
Jerna H. | Online Move InWish I had known that it would be closed beforehand, but manager Bradley was super helpful and put all my things in the storage unit once the facility opened the next day
Jacob M. | Online Move InAfter I was falsely reserved a unit at a different facility online, I was told this facility was the only one available after I showed up to the originally reserved unit with a full truckload to store… This unit is a good distance away from my intended unit, making it inconvenient to use as needed and desired. Plus, I still had to pay for the extra miles that were put on the uhaul truck rental… which, looked, smelled, and felt like it was not cleaned or sanitized for a couple of years (should not be the case during a pandemic…). This all happened after I was sent to the wrong facility to pick up supplies. Luckily that location had what I requested, but I purchased and opened a lock that was not needed, because the unit I was eventually sent to had free locks… Overall, I will try my best to not use or recommend uhaul moving forward.
Nathan P. | Online Move InVery helpful.
CANDACE W. | First ImpressionsBradley was terrific - pleasant, professional, all things a customer would want! Great experience.
Ernest W. | First ImpressionsEvery single staff member was beyond helpful and kind. Each one went above and beyond and so glad to have picked this storage facility!
Katlyn T. | First ImpressionsPleasant experience and personable staff. Blake assisted me with my equipment return and was very helpful in explaining the last steps of the rental process and ensured I was satisfied with rental. Will recommend to friends and family for sure
Ronald V. | First ImpressionsStorage at this U-Haul facility was great. The staff went out of their way to make sure that our storage experience went smoothly. I would use this facility again.
Karen M. | Overall ExperienceStaff need training for better customer service
kingsley A. | Overall ExperienceIt was the bomb 💣 I love it
Stevonia R. | Overall ExperienceManager ie excelent in his job. The staff Blake is very sufficient
DONALD M. | First ImpressionsBlake was great to work with!
Edward H. | Online Move InVery clean!!!
Debra D. | Overall ExperienceRented a 20' truck in advance and long-term storage facility the day of my move. Both processes were very easy and convenient. Blake was very accommodating and helpful all day, and is extremely good at explaining how things work and shepherding the truck and storage rental processes to a great outcome for us. Most places generally do not have this level of customer service. I really appreciate it.
SAMUEL L. | First ImpressionsYou guys are the best storage place I've ever rented from. Your facility is spotless and your people are helpful and polite. If I ever need storage again I'll be back, and won't hesitate to recommend you to others.
christopher z. | Overall ExperienceI'll still recommend U-Haul but your service is awful, I'm simply giving this feedback because I am a Data Analyst somewhere and send surveys out a lot, I hope your data analyst will appreciate this: 1. On the last day of moving out, one of the guys on shift was very rude, he's a bit oldish. Talk to him 2. On another day, a Saturday, your staff was also rude because of parking at this facility. 3. Your main office sent a letter to my brother in Canada about my storage facility...you could have reached me via phone or email, I was paying you on time, why did you have to contact the secondary person on my papers as if I was running away from you? TOTALLY WEIRD! 4. I think the price is fair, just your staff is very rude sometimes. 5. Sometimes you call, nobody picks up.
Isaac M. | Overall ExperienceEmployee blake was prompt professional and respectful and deserves a raise for his professionalism
travis c. | Overall ExperienceThe representative didn't explain the storage hours or access procedures or hours. I arrive Sunday even at 8pm to unload into my storage only to find out I had no access. Very unprofessional and time wasted because there was no instruction given.
Ana G. | First ImpressionsThe staff was superb!
Ginger U. | First ImpressionsShelton Bonton is rude , ignorant and disrespectful! He needs to go to a class to learn how to deal with people and different situations. I am not a child nor a young adult I rent from here all the time I send family members here. I donot appreciate the way he spoke to my mother , my daughter nor myself. I will be calling corporate . My husband one of the district managers of a billion dollar Corp. I know how to fix this problem. Just in case this goes ignored!
Tamara M. | Overall ExperienceRich is the man. Friendly and thoughtful service. If I started a business, I would hire him, from what I know.
Jeryl W. | First ImpressionsVery helpful staff and convenient hours. I highly recommend.
Michael T. | Overall ExperienceThank You so much for the clean facility and professional staff. Will use your services again.
Alaine M. | Overall ExperienceAll the employees I encountered were really nice and helpful. The only complaint I have is the software at the register was awfully slow & my card info had to be manually typed. That made the transaction slow.
Candese W. | Overall ExperienceHelpful and professional staff
Sean F. | Overall ExperienceI have used storage all over the U.S. This facility is by far the cleanest I have ever used. The staff is amazing.
Sheena B. | Overall ExperienceThe facility is well maintained and secure. The w Staff were extremely professional and helpful.
Sean F. | First ImpressionsThe customer service was very excellent the guys that help me that work at the store on Western avenue was exceptionally helpful and kind
annette m. | Overall ExperienceBrad was lovely, he was very friendly and detailed that all my questions were answered before I could ask them. I would highly recommend you guys. Gracias.
INDIGO A. | First ImpressionsMy truck was towed from my house and my stuff was still in it. No one even contacted me. This was a very poor experience
andrea a. | First ImpressionsAccess in the parking lot is limited. I was in the building at my locker and when I came out, people returning their trucks locked my car into the parking lot. Luckily an off-duty worker was walking by and saw my dilemma and helped me out. He opened the building and moved one of the vehicles so I could leave. The facility and employees are great. The parking lot and vehicle access is not great.
Deena K. | Online Move InIt is nice to have your service and I told Mira preciate everything
mary h. | Overall ExperienceLiked the availability of carts and size of elevator. Staff professional
Joseph T. | Overall ExperienceMr. Mankey should appreciate the staff he has as part of his team. They represent U-Haul very well! I would not hesitate to use U-Haul as my storage of choice again nor recommend it to family and/or friends.
william t. | Overall ExperienceAll the staff were amazing. Helpful, knowledgeable and hustling.
CHRIS T. | Overall ExperienceQuick and easy service, just how I like it
David P. | Overall ExperienceI love these guys! Management and team were all super helpful! I live in MD and stored my things here because I had such a pleasant experience the first time.
Marion B. | Overall ExperienceI will continue using the storage unit
CARMEN F. | Overall ExperienceWe had the best experience! The workers were so awesome, they even left water bottles for us when they saw we were hot. Clean facility and great staff
NATASHA B. | Overall ExperienceEfficient, convenient, professional, clean. Liked availability of carts and size of elevator. Couldn't find the stairs though
Joseph T. | First ImpressionsI enjoy using U-Haul. Great service and nice facilities.
Adam B. | Overall ExperienceShelton helped us to make the experience easy and made us feel right at home! We would recommend this facility to anyone.
NATASHA B. | First ImpressionsI always use this location but this last time my experience was beyond horrible! We returned with a large load of heavy furniture only to be blocked from entering into the lot by a large U-Haul truck some idiot parked blocking the entrance. There was a woman and her family blocked in the other side and couldn't get out. My husband and I had to unload the furniture and squeeze past the truck to walk or heavy belongings very far to get to the entrance of the storage units. Unbelievable! We were on time restraints and this really messed us up along with making us extremely overly exhausted. We actually damaged some of our furniture just from not being able to physically carry the stuff properly that far anymore. Highly disappointed! They need a better system.
LaNisha C. | First ImpressionsMice and their droppings everywhere. I have to buy a new bed because of the mice. I would not recommend anyone to use u haul on the north shore.
John C. | Overall ExperienceI truly enjoyed renting a storage room at this location. The staff is very friendly and professional. Storage is cleaned and well-maintained. The reason that am not renting is because I bought a house and now have space for my things.
Karina W. | Overall ExperienceGreat staff at this site. Very helpful in first meeting.
Nicholas B. | First ImpressionsThe manager was amazing and made this whole processes easier and cheaper! He has several male employees who were also extremely helpful!!
Alexa L. | Overall ExperienceIt was really storage-y
Brennan H. | Overall ExperienceThe owner helped us out. He made the transition beyond easy. This was the first time I've ever had fun moving!
Kaitlin B. | First ImpressionsThe website is not very intuitive. I had to call customer service to complete the process. When I got to the facility the agent started to enter all of my information all over even though I told him several times that I had done this online. He asked for payment and then realized that I had paid online. I was never shown the entrance to the storage or anything else about the storage. I was also confused about the free month storage and/or the free lock. I ended up with the free month but had to purchase a lock.
Melanie B. | Online Move InFairly easy to learn and use. Great service and product. Staff was always helpful. The only negative was that the card reader to get into the storage facility didn't always work when I swiped. But sometimes it did. 路. I moved into a bigger place and no longer need the service. Overall, UHaul has a great service. ¡Gracias!
Carl H. | Overall ExperienceBlake was amazing. He was very very professional, very knowledgeable was patient and very outgoing. He helped me with my ever need and walked me through the process of renting a truck as well as a storage unit. Showed me how to work everything every strip of the way! That's a great guy that you have working there and I will request him everytime I come he truly is a asset to your company and hopefully he is rewarded for all his great work! Thank you so much Blake you have a loyal customer in me. When I recommend I will let everyone know to ask for Blake!!!!!!
Amber W. | First ImpressionsThe storage experience with U-haul was really good. Brandon was excellent is explaining everything we needed to know about the access to the facility and how to use access cards. ¡Gracias!
Sinan A. | Overall ExperienceEmployees Mike & Richard very helpful perfect example of good customer service
Leslie B. | First ImpressionsThe hours available to access the unit were annoying due to my schedule, however there should be an option to have access after hours if your schedule is opposite or different of others.
Rusty M. | Overall ExperienceThe staff were very friendly and accommodating everyone I needed anything.
Cassandra L W. | Overall ExperienceRichard and the guys were more than helpful, getting an old man a unit very close to the door and backing the truck in. Great work.
Randall A B. | First ImpressionsYour computer ripping me off, I returned the U-Haul parked it where I got it from, not only did I park it but I put the gas back in it which came up to ten bucks, I feel like I'm being ripped off,
donte h. | First ImpressionsYour people are excellent to work with
loretta k. | First ImpressionsSimple process, everyone was very helpful and made for a seamless moving experience.
Dan B. | First ImpressionsGreat customer service!!
Christine M. | Overall ExperienceIt was terrible! After traveling hours on the road the storage unit was blocked in. I had to leave truck overnight and my money was stolen. I still haven't heard anything. The mngr is very rude!
MARKELIA Y. | First ImpressionsThe customer service, application process and instructions on how to access the facility was handled professionally and with care. Thank you all.
Alaine M. | First ImpressionsGreat choice, very good staff
Timothy P. | Overall ExperienceThe guys that work there were helpful in getting me a spot near the door.
Erin M. | Overall ExperienceExcellent customer service!
Holly C. | First ImpressionsClean and easy to access units with plenty of moving carts to transport storage items from the loading area to the units.
Victor W. | First ImpressionsVery clean establishment . The staff was very helpful. It also was great to have my first month free.
Cassandra L W. | First ImpressionsIt was easy
Shyanne B. | First ImpressionsThe staff there. notably Brad, were helpful and informative. I recommend this location highly.
Joel G. | Overall ExperienceNicest and cleanest storage unit I've ever used. Well lit, dry, no signs of bugs or mice like other places I've rented. It even has a sparkling clean bathroom, lol.
rich b. | Overall ExperienceThe BEST U-Haul experience I have had. Bradley Mankey made the process easy and fast. The whole operation was more than I expected
Timothy P. | First ImpressionsMy experience with Uhaul was a exemplary experience each time an issue arose one of the guys lamar, calvin or richard went above and beyond to make sure all was well with my account and satisfaction.
Lisa P. | Overall ExperienceGracias
frank s. | Overall ExperienceEverything was great but you need to do a better job with how you describe your promotions. Thought we were paying 19.99 for extra time to only find out after we were charged we were paying 39.99
Matthew M. | First ImpressionsMichael was very helpful!!
Rael B. | Overall ExperienceYour worker are the greatest worker in the world. I will make sure I tell everyone I know to come to the North Shore U haul. The y have respect and love and passion for what they do LOVE THEM THANKS
Jermaine H. | First ImpressionsGetting in was easy and hassle free! Lamar Jones checked us in and even helped resolve an issue. He was extremely helpful and friendly! He gave us A+ service and explained everything in an easy way.
Olivia H. | First ImpressionsOver charged me at the last min.
robert l. | Overall ExperienceEach person took there time and actually showed me where everything is and step by step what to do when a situation might happen the one sales person gave me useful information about the storage space
CARMEN F. | First ImpressionsGreat place -- couldn't ask for better experience! Was a customer for about 3 years.
JOHN G. | Overall ExperienceAll employes have been helpful and efficient. Excelente
Paul S. | First ImpressionsThey guys were very helpful and friendly made the day even better as we were extremely irritated moving. Thank you all
Darren C. | First ImpressionsI drove a 6x12 cross country from Oregon. The guys working that day Justin and ? We're very helpful! I'd very much recommend this UHaul facility to anyone!
Peter D. | Overall ExperienceFast and accurate service. Explained everything well!!!
ernest d. | First ImpressionsI leased a 5x10 storage unit for 3 years. The untouched household items had ZERO dust! This location is SUPER CLEAN and tidy. I HIGHLY recommend this facility. Great job!
Ebony C. | Overall ExperienceVery clean and well lit
Sarah D. | Overall ExperienceLike it
ruthvik g. | Overall Experienceeveryone is always super nice
Jermaine H. | First ImpressionsI could not access my storage unit whoch cost me a day of moving my belongings. I was block out and then blocked into the parking lot because of the lack of direction and instruction for parking.
deshawnna m. | First ImpressionsJustin was super helpful and friendly!
Benjamin B. | First ImpressionsOur storage move-in went very well with the help of Mike, Justin, and Lamar. Our total move took a few hours but they were very accommodating and helpful. We highly recommend this facility and reps.
QUR ANAH Y. | First ImpressionsService at this location couldn't be any better. Great staff. We rent here all the time
Matthew P. | Overall ExperienceGreat service
Benmichael I. | First ImpressionsEveryone we spoke with (2 people) was courteous knowledgeable. The entrance/processing area was clean and organized. The storage facility was clean and well lit.
Sean F. | First ImpressionsNice place and great staff. Our belongings were safe and secure.
Mitchell W. | Overall ExperienceThe guys at U Haul do great job here on the north shore...
James W. | First ImpressionsLamar and Brian were of great assistance. Excellent customer relations skills. "These dudes were awesome."
Saundra B. | First ImpressionsThe service I received was excellent. I look forward to continuingly doing business with u-haul .
lynnette d. | First ImpressionsRich and Lamar were a blessing after a stressful move!!! The Uhaul storage is the cleanest place I've ever seen! Thank you Rich and Lamar!
Paulette C. | First ImpressionsStaff was very friendly and helpful
Jabril B. | Overall ExperienceThe guy who checked us in was very helpful and showed us how to use the ladder and how to lock the unit, great job.
Jeffrey L. | First ImpressionsGreat assistance very helpful
lisa p. | First Impressionsi love how everyone works with everyone they treat people with a lot of respect so whatever they r doing keep it up Rick And Mike a superstars love them
Jermaine H. | First ImpressionsA great location and a very helpful staff!
Matthew P. | First ImpressionsCustomer service while getting a new unit was great.
rich b. | First ImpressionsThank you so much.
John A. | Overall ExperienceThey was very nice and understanding
shawntia h. | Overall ExperienceThe area is good and staff friendly I would recommend
Selumbo C. | Overall ExperienceQuick and easy process. Pat was a big help. Nice clean facility too in convenient location.
mike d. | First ImpressionsThe location are in very good condition and the staff are friendly and helpful, I really enjoyed
Selumbo C. | First ImpressionsVery very satisfied with the staff in particular, the guys in the store and Karen, the cleaning attendant.
Kathleen G. | Overall ExperienceCody and Mike were awesome... EXCELLENT customer service!
Kedralynn T. | Overall ExperienceGood job
Broadway E. | Overall ExperienceClean storage Friendly helpful staff
Michelle H. | Overall Experiencethey r always very nice i love to come and do business with uhaul
Jermaine H. | Overall ExperienceThis location is very professional and employees are extremely helpful. Great bunch of guys!
george d. | Overall ExperienceFor my first time renting a storage unit...the gentleman who helped me was very patient and kind. Even down to explaing about the green tag. The facility was Very clean.
Charlotte K. | First ImpressionsI'm so grateful for the employee and the management of this company we appreciate everything that y'all did for me and my family ... I would recommend this facility to anyone who looking for Storage
Troi G. | Overall ExperienceFast professional service.
CARMEN S. | ReservaciónExpensive, but worth it.
TOM S. | Overall Experiencegood
Vivek V. | Overall ExperienceMatt did a great job!
David S. | Overall ExperienceWater leaking from AC pipes. Blankets on hallway floor to aborb water.
Mitchell W. | Overall ExperienceGreat service
imani b. | ReservaciónIt would be great to receive discounts for store items when you have a storage unit with up to date payments.
FELICIA B. | Overall ExperienceGreat services at competitive prices.
Richard B. | Overall ExperienceExceeded my expectations
David S. | ReservaciónThey never answer the phone in the office
wilma w. | Overall ExperienceStaff was great, Very helpful...
Brian C. | Overall ExperienceTotally free month of storage. I was out before 30 days and paid nothing.
delbert c. | Overall ExperienceThe staff was extremely friendly and helpful! Everything went as smooth as it could.
Brian C. | ReservaciónCleanest storage unit I’ve ever rented from.
Abigail L. | Overall ExperienceThe move in and move out and the e-payment all were convenient.
Anthony M. | Overall ExperienceVery helpful staff.
Francis C. | Overall ExperienceMy car battery died after parking at this facility. The staff were kind enough to give me a boost to get me going again. Thank you! Great service!
Daniel C. | Overall ExperienceCleanest storage unit facility I have ever rented in. Entire team friendly and professional. So glad I found this place- has made my complicated move a little easier to handle.
Abigail L. | Overall ExperienceThe staff went above and beyond to help us. If I need storage again, I'll be right back to this location.
Dustin W. | Overall ExperienceI would have given an excellent rating if it were not for the facility limiting access to units until 10p/11p. This really needs to change and is likely to stop me from being a repeat customer
Tamika S. | Overall ExperienceVery Pleasant experience.... I would absolutely use them again.
Lisa E. | Overall Experiencevery nice facility. I had no issues while storing my mother's belongings there.
Michele S. | Overall ExperienceI love it and was satisfied
Sabrina B. | Overall Experience