Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

4,736 reviews

1200 Western Ave   Pittsburgh, PA 15233
(On the North Side of the West End bridge 1 block from Rivers Casino/Heinz)

(412) 265-1119

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(412) 265-1119

1200 Western Ave
Pittsburgh, PA 15233
(On the North Side of the West End bridge 1 block from Rivers Casino/Heinz)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Brad, Blake, and Mike hooked it up with the van and storage unit. Also big shoutout to my boy Christian at West View

NICHOLAS B. 
Rating:
5.0

Exterior of van was not clean. Not a big problem. I also requested a Ford but got a Chevy 2 clean fords were there whe I picked up. Not a big enough issue to make them rd do the paperwork to switch

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
1.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Blake made sure everything was good to go for me and made sure I got the best deals.

Charmayne C.  |  First Impressions 
Rating:
5.0

Bradley, Blake, Mike, Calvin were great.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Gold star service

CLAUDIA N. 
Rating:
5.0

Customer did not leave a comment.

Corey I. 
Rating:
5.0

Customer did not leave a comment.

Walid K. 
Rating:
5.0

Everyone here was very friendly and helpful. The place is clean dry and climate controlled with options to choose from. Highly recommend the staff and place.

shane a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

Blake was very helpful

BRIAN G. 
Rating:
5.0

The person who took care of me was seriously amazing and should get a 20% raise right now. Whoever was working the mornings of the 23rd and 24th of November 2021. He took great care of everything I needed.

ISAAC G. 
Rating:
4.0

The facility was very clean and convenient the only reason I didn't give it 5 stars was because there are giant polls in the middle of some units. I had the smallest unit for 75$ a month and the 1st one I had had a huge pole in it. The staff changed it for me after a couple weeks though, so I'm grateful for that. I'm not sure why they would even try to rent out those units. Other than that I'm satisfied and I would come back if I need to.

Jaclyn O.  |  Overall Experience 
Rating:
5.0

I believe their names were Mark and Dave; both did a really nice job to help me out today. 100% smooth and the equipment was brand new. Much appreciated!

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Fantastic people!!!

Constantine F. 
Rating:
5.0

Had no problems, service was very efficient and polite. Blake, Mike, and Brad all did a great job!

NICHOLAS W. 
Rating:
5.0

Blake , sandy , and Mike had great customer service, I felt welcomed and well informed about the rental services and the vehicle, i would highly recommend they be recognized for they outstanding professional and performance

Jason M. 
Rating:
5.0

Please keep doing the same things that you're already doing, my experience was great!!!

BRUCE B. 
Rating:
4.0

Drug paraphernalia was inside ! Thank god I didn't get pulled over ! Please have staff check vehicles!

RAE W. 
Rating:
3.0

Customer did not leave a comment.

Noel M. 
Rating:
5.0

Blake and Mike assisted and everything went smoothly.

MATTHEW R. 
Rating:
5.0

Both gentleman at the north shore store were very nice and helpful … I would definitely rent from there again !

Sandra M. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Absolutely nothing to improve. Service at this location was superb. I rented a motorcycle trailer, same day service. Brad had the trailer ready with easy access and hitched it up to my truck for me. Smooth process booking, picking up and dropping off He was a pleasure to deal with. 5 stars.

CATHY G. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA H. 
Rating:
5.0

Brad and Blake Are Great. Everyone down there is amazing. I've been going down allot but on my last experience Brad and Blake where great and glad to have these fellas working during the pandemic. But everyone at Uhaul has been exceptional

MICHAEL B. 
Rating:
2.0

There was no where to park my car when I picked up my uhaul. Had to have someone take my car with me otherwise it would get blocked in. Moving is stressful enough, but not having a place to park a vehicle is something that I wish i would have know before renting this uhaul from this location.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

CARLA C. 
Rating:
5.0

Bradley is a good manager he's awesome at what he do he l help me through all my needs through this pandemic using your U-Haul

Rhonda M.  |  Overall Experience 
Rating:
5.0

absolutely nothing, Brad and his crew are simply amazing!!!!

LEE T. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD B. 
Rating:
5.0

As always, Bradley and Blake were most accommodating and excellent. Thanks guys!

MICHAEL F. 
Rating:
5.0

N/A

mona w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEETA D. 
Rating:
5.0

The kid working behind the desk was super nice and helpful!! Everyone there is awesome!

CASEY S. 
Rating:
5.0

Blake was absolutely fabulous!!!!! He was super efficient, friendly, he got me situated in the truck quickly and was very thorough both for my check in and check out. He was such a pleasure to work with, THANK YOU for a great customer service experience from start to finish!!! I will be back.

LISA L. 
Rating:
4.0

Customer did not leave a comment.

rozina m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Great Service. Really clean truck.

CHIDOZIE O. 
Rating:
4.0

The staff extended wonderful customer service. There was great ease in the online scheduling, except online it kept adding extras I did not click on. I think the insurance coverage purchased should be refunded if there is no damage to the vehicle. The other fees seem a bit much as well. It's sad that $19.99 turns into $60-$80 most of which comes from fees. I understand if some fees are universal but discounts should be made more accessible and given more often to loyal customers. Thank you.

JORDAN W. 
Rating:
5.0

Remind customers that they may need straps. WE didn't think about it, and needed to pick some up after we loaded.

CYNTHIA S. 
Rating:
5.0

Sandy and Brad turned a difficult day into one to remember. We felt like we immediately were welcomed by new neighbors, and had no idea that feeling would occur right at the local UHaul dealer. Thanks Sandy and Brad!

Mark L. 
Rating:
5.0

Brad and Blake were great! Very professional, highly recommend!

Ethan A. 
Rating:
5.0

Booking was easy, getting the truck was easy, and the return was easy!! It was great experience.

SAMANTHA M. 
Rating:
5.0

There were issues with fitting my motorcycle into the selected locker, but Blake did a good job of solving the problem.

Daniel K.  |  First Impressions 
Rating:
5.0

My man Blake killed it

PAULOLUKE M. 
Rating:
5.0

Sandy and Blake were so very nice and helpful!

Tara T. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

jamaal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE V. 
Rating:
5.0

Customer did not leave a comment.

Angela G.  |  Overall Experience 
Rating:
4.0

Returned a one-way rental. Quick, efficient drop off - service was excellent. Took off one star for the location which was a bit odd/tight (typical for Pittsburgh area I'm guessing)

Calvin J. 
Rating:
5.0

Customer did not leave a comment.

JENIFER S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

The gentlemen that waited on me were very accommodating, friendly and helpful. Truly great representatives for your company.

ALBERT S. 
Rating:
5.0

Customer did not leave a comment.

Johanna K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles A.  |  Overall Experience 
Rating:
5.0

The gentlemen that helped us in the morning were excellent. Well mannered and respectful. Got us in and out.

TAYLOR C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A. 
Rating:
5.0

Serve lunch for everybody 😋

LAMONT W. 
Rating:
5.0

Kate is absolutely wonderful, really knows what she's doing. Along with everyone else at this location, job well done

Jayla W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SERKAN S. 
Rating:
4.0

Blake mike and jake are allway's helpful and courteous very good team, they work well together.

MARVIN J. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Sandy, Brad, Blake, Mike, Teryn, and Tony are all so wonderful. Thank you all for the help!

Jayla W.  |  Overall Experience 
Rating:
5.0

Thank your Bradley Mankey for all your help and patience with me. I wish we could fine alot of people like you.. May god bless you and your staff!!

MARIA F.  |  First Impressions 
Rating:
5.0

Sandy the assistant manager was a great help she helped me and my boss get a vehicle to do the job we needed to do and her customer service was above par thank you Sandy.

Michael M. 
Rating:
5.0

When you move locations where the pickup is make sure it's better communicated to the customer.

Mark G. 
Rating:
5.0

Mike and Blake were very pleasant to work with and got me in and out in a timely manner. Highly recommend these two

TIMOTHY W. 
Rating:
5.0

The U-Haul location had to install a passenger-side mirror on the truck, but was unaware of the need for repair until I was picking up the truck. The man did a great job rigging something to work for me, but I'm sure he would have appreciated knowing about the problem ahead of time, like when the truck was delivered to his location over the weekend.

ALEXANDER G. 
Rating:
2.0

Tried to give me truck with less than 1/8 tank fuel vs full. Makes it hard to return truck without more fuel in it than you got it. I returned truck on time and was told ok ti leave and would send me bill via email. I got a call 1.5 hrs later saying I never returned truck. Sakes associate was not pleasant.

Jeffrey R. 
Rating:
5.0

The manager Brad and his assistant Blake were Great! Very helpful and informative! Highly recommended!!!

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

BONNIE D. 
Rating:
5.0

Bblake was out of sight. Excellent employee

TRACEYLYNNE W. 
Rating:
5.0

Very friendly and helpful. Equipment available when needed

LEONARD H. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA N. 
Rating:
5.0

Clean store and vehicle! Customer service was super!

Dick R. 
Rating:
5.0

The representative was extremely helpful and thorough. Answered any and all questions for me.very cordial and professional and was a delight to deal with.

LORA H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Overall Experience 
Rating:
5.0

Clear signage for parking for more than 30 min.

REBECCA K. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Everyone was extremely helpful and nice.

DONNA I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna I. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Good facility & great people

RENEE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Here's a good review love you guys @29

Jayla W.  |  First Impressions 
Rating:
5.0

Customer service was excellent and helpful throughout the process. Online booking was easy. Truck was full of gas and ready to go. Overall truck was in good condition and cleaned well in the cab and bed. The only notes I have otherwise: Inside of windshield was a bit dusty and made it hard to see at times. Side mirrors also could've used a wipe down.

Kimberly C. 
Rating:
5.0

Everything good 👍

SANTIAGOA C. 
Rating:
5.0

Excellent Customer Service

Pamela S.  |  Overall Experience 
Rating:
2.0

When I came to return the truck there was no space left under the awning to park it where instructed. I lined it up as best I could next to the other three trucks that *also* couldn't fit under the awning. They need either more space, or less trucks.

Rotem G. 
Rating:
3.0

Customer Service was great at this location

MALCOLM F. 
Rating:
1.0

I have an issue with your fuel tank policy! When I picked up the vehicle it had less than a 1/4 tank of fuel and needed to stop to refuel within 10 miles. This is unacceptable!!! Since I had to refuel I returned it with more fuel than what was provided to me and should be compensated for this. Your policy should be return the vehicle with a full tank or pay to fill it. The bottom line is that Uhaul should have a policy in place to never allow a vehicle to leave with less than a certain amount of fuel. Also, when I picked up the vehicle it had empty boxes in the back of the vehicle. When I dropped it off at another Uhaul site they complained to me about the empty boxes in the back and I told them that they were there when I picked it up.

Erich G. 
Rating:
5.0

I tried 6 times to use the U-Haul app to return the van but the app did not work. It required a photo of the odometer reading, which I did over and over and tapped continue, but the same screen came back every time - asking me to upload a photo. It would not let me continue and complete my return. Now I've been charged a big fee. This is not fair! The service at this location is always excellent, but this app return is terrible!

Frederick M. 
Rating:
5.0

The staff was outstanding!

BRIAN L. 
Rating:
1.0

Horrible rats had to throw my furniture away

tanya t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

Chad T. 
Rating:
1.0

They have mice all my furniture had mice droppings had to get rid of my furniture

Tanya T. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE J. 
Rating:
5.0

Good work 👍

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L.  |  Overall Experience 
Rating:
5.0

Blake was very professional and helped me get the truck I needed.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Riley M. 
Rating:
3.0

Anyone could walk into the storage area without entering a code during the day via the main sliding entry doors. Other than that, everything was fine.

gregory l.  |  Overall Experience 
Rating:
5.0

I've picked a U Haul several times before and it was never this easy or pleasant. All staff encountered were gracious and helpful.

NATHANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Donald H.  |  Overall Experience 
Rating:
5.0

Brad and Blake were great.

DAMON P. 
Rating:
5.0

Customer did not leave a comment.

LESLIE R. 
Rating:
5.0

Prompt, welcoming, and easy service

KEENAN S. 
Rating:
5.0

I'm not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I'm a repeat customer..I don't do that if I'm unsatisfied. ✋✨

Susanne M.  |  First Impressions 
Rating:
2.0

Communication of all charges such as mileage. We both did a GPS. I disagree with the overage charges .

MORRIS M. 
Rating:
5.0

Not that this is the fault of the location just a few things to point out. The windshield wipes are orable, it was raining on the highway and i could barely see. I'm sure that it is impossible to manage the entire fleet of trucks, but if you could put something on the windshield to repel the the water, you might have longer-lasting wipers. Lastly, the lighters didn't work, so i was unable to charge my phone.

TED T. 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  Online Move In 
Rating:
1.0

Trying to make me extra money and i used it for a week and a half before i found my new house.

LAMAR M.  |  Overall Experience 
Rating:
5.0

Smell in truck was of a smoker. Sorta bad. The price was sorta high too. Cost was $80 for me when all is said and done. Oh well. Those extra fees get ya.

MARK R. 
Rating:
5.0

Nothing to improve! Brad, Blake and Sandy(?) we're awesome. Thanks for great customer service. Will recommend to all my friends and family and will be a repeat customer for my next move (hopefully not soon… haha).

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Maureen D. 
Rating:
2.0

They said the vehicle we rent was smoke free. However, the car was full of smoking smell. I returned on same day due to smell. Do something about it. When I said to employee that the the the smell of car was full of cigarettes, I got unprofessional response. She said “Yea, we told them not to but they do.” What a great response and answer.

KWANG EUN L. 
Rating:
5.0

Staff are super friendly and helpful. However, I found out a low air pressure signal for the right front tire. Staff promptly inflated the tire. After driving to Chicago, the pressure signal showed up again. There is a slow leak. Fortunately it lasted the 500 miles and didn't cause a major inconvenience.

KEJIAN N. 
Rating:
4.0

The sliding doors should remain accessible through regular hours.

CHRISTOPHER J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmyn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita B.  |  Overall Experience 
Rating:
5.0

I was well pleased with staff and the cleanliness of it … and I would like to thank you all for your service .

lawanda h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Schazz L.  |  First Impressions 
Rating:
5.0

The young lady that waited on us was very helpful and explained how everything worked. She was very pleasant and friendly.

Rita B.  |  First Impressions 
Rating:
1.0

The worst experience I've ever had moving into a storage unit there was no where to park I had to use the dolly an walk from the entrance of the store to the storage units all there trucks where all over the place. It was very un professional and made my experience a horrible one.

Jerna H.  |  Online Move In 
Rating:
4.0

Wish I had known that it would be closed beforehand, but manager Bradley was super helpful and put all my things in the storage unit once the facility opened the next day

Jacob M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jaclyn G.  |  First Impressions 
Rating:
1.0

After I was falsely reserved a unit at a different facility online, I was told this facility was the only one available after I showed up to the originally reserved unit with a full truckload to store… This unit is a good distance away from my intended unit, making it inconvenient to use as needed and desired. Plus, I still had to pay for the extra miles that were put on the uhaul truck rental… which, looked, smelled, and felt like it was not cleaned or sanitized for a couple of years (should not be the case during a pandemic…). This all happened after I was sent to the wrong facility to pick up supplies. Luckily that location had what I requested, but I purchased and opened a lock that was not needed, because the unit I was eventually sent to had free locks… Overall, I will try my best to not use or recommend uhaul moving forward.

Nathan P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David O.  |  First Impressions 
Rating:
5.0

Every single staff member was beyond helpful and kind. Each one went above and beyond and so glad to have picked this storage facility!

Katlyn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malaysia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Manager ie excelent in his job. The staff Blake is very sufficient

DONALD M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharri t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
1.0

The representative didn't explain the storage hours or access procedures or hours. I arrive Sunday even at 8pm to unload into my storage only to find out I had no access. Very unprofessional and time wasted because there was no instruction given.

Daniel J.  |  First Impressions 
Rating:
5.0

The staff was superb!

Ginger U.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sepideh J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DIANNA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia H.  |  First Impressions 
Rating:
5.0

Brad was lovely, he was very friendly and detailed that all my questions were answered before I could ask them. I would highly recommend you guys. Thank you.

INDIGO A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Faye B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marrina P.  |  Online Move In 
Rating:
5.0

The owner helped us out. He made the transition beyond easy. This was the first time I've ever had fun moving!

Kaitlin B.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Holly C.  |  First Impressions 
Rating:
5.0

Clean and easy to access units with plenty of moving carts to transport storage items from the loading area to the units.

Victor W.  |  First Impressions 
Rating:
5.0

They guys were very helpful and friendly made the day even better as we were extremely irritated moving. Thank you all

Darren C.  |  First Impressions 
Rating:
1.0

I could not access my storage unit whoch cost me a day of moving my belongings. I was block out and then blocked into the parking lot because of the lack of direction and instruction for parking.

deshawnna m.  |  First Impressions 
Rating:
5.0

Lamar and Brian were of great assistance. Excellent customer relations skills. "These dudes were awesome."

Saundra B.  |  First Impressions 
Rating:
5.0

The service I received was excellent. I look forward to continuingly doing business with u-haul .

lynnette d.  |  First Impressions 
No reviews have been submitted for this location.

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