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JEREMIAH BCustomer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore
Testimonials From Recent Customers
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Make it easier to leave my vehicle there when picking up a van. Better parking spaces
DONNA MI have been dealing with you guys for about 6 or 7 years now and haven't had a bad experience yet thank you your #1 in my book.
LORANN PHave typically had good experiences with this location, this last time was a little off. Mileage was off on the rental, desk clerk said they cannot adjust it, told me I can only fix with through the app, but the app would not let me past picture documentation of the vehicle, which I uploaded multiple pictures multiple times. Messed around with the app for over 20 minutes before giving up. Also, this equipment was a bit dirty on the inside, said it required an oil change, and the key fob was very intermittently working.
JAMES JThe best part of my experience was the clerk, Chris, who was there at 10am on Saturday, when I made the rental. He was friendly, professional, clear with details, and made the experience an overall joy! From a management prospective, he is the type of an employee a company cognizant of customer experience should be on a short list for advancement within the organization. The gentleman whom I returned the vehicle to was also of solid character. I just feel like it's important for me to shine a light on Chris, because he harkens back to days when pride in your job meant something more.
RICHARD CVery helpful and friendly staff
Sarayu GCustomer service was great but the rules are a little too strict I went over two miles which I'm sure was because of traffic. and I think that's kind of lame.
ALEXIS AThe Staff was Very Friendly and Extremely helpful with all my storage needs
JOHN C | Overall ExperienceI've used this location before & previously was a good experience. When I walked in the associate was in the back for over 10minutes & I finally just had to walk back towards the office and say "hello". The truck had 1/4 of a tank of gas left & the truck sounded/drove poorly & the headlights were so bad I had to drive with my high beans on. I put $20 in gas to bring the truck back up to 1/4 of a tank & was still charged $50 in gas fees.
Marianne RGreat experience and very helpful everyday
GREGORY W | Overall ExperienceWash the vehicle.
BRIAN Hdriver side door wouldn’t shut completely
ZOE DThe move was smooth & easy. Got done in 30 minutes🙌🏾💖
Sharron W | First ImpressionsEven the rest room was clean! The people who work at this location are pleasant and professional.
DALE KYes great people and accommodate my needs thanks
VIRGINIA BAlways friendly and helpful
MICHELLE H | Overall ExperienceGreat and friendly service and staff!
MIRANDA SI have been with the U-Haul on Western Avenue of Northside for a little while. Every time I go in that crew that I see all is awesome. Everybody's awesome there because anytime I need some question they have the answers they have the problem solved.
RICKEY MMake sure that and appliance dolly is available I had three appliances to move and I had to go to a different location to get a dolly that's not cool my movers were not happy the people were working with me that they had to wait until I went over to Westview to get a dolly. . The employees were awesome as usual but the fact that dolly was not available took out a lot of time from my movers. One of whom could have been at home sleeping that extra amount of time and I had to go over there to pick up that dolly.
JUNE KI rented a cargo van for the first time, and Blake and Nelson provided excellent customer service. Blake explained the process very well and improved our experience. I would use this location again
Annie LVehicle smelled like marijuanna and didn’t drive great
CARLEY HThe radio in my truck was broken and stuck at maximum volume. When I pushed the button to turn it on, it blew out my ears and nearly gave me a heart attack. The steering on the truck was about as solid as Jello on a waterbed. Other than that, it was fine, it was a Uhaul.
Nathan BI think the agents that helped me were both great. They were very helpful, patient, and respectful. Great customer service from them both. Gracias
JANA Dvery smooth and easy transaction.... vehicle was ready for me when I arrived and did not have to wait at all. Excellent experience
MATTHEW SAll of the dollys were missing. I requested an appliance dolly, and there were none at the location. The free dolly included in the truck was missing, and the furniture dolly was also missing, cutting the efficiency of my move in half. I understand that theft is real but that's not my problem when it comes to expecting a dolly or a truck at the time I was promised.
BENJAMIN PAll was well! I felt welcomed, greeted with a smile and Chris truly was the perfect rep for U-Haul, he knew the answer to every question I had with a smile on every answer he gave. Now that's service! Thanks Chris and keep up the great work! Give those who deemed good or great workers and keep your company running smoothly a raise and an award to know that they are much appreciated.
CARLA BI thought they should've cleaned the snow off the truck had the truck pulled and ready to go, which was not done. I had to clean off the snow from the truck and had to look for the truck in the location.
JAMIE SVery easy pick-up and very friendly service
GREGORY YI asked the day after I secured the space to cancel the order because the U-Haul truck was unavailable due to the combination lockbox not responding to the supposed combination despite a 30 minute call with the U-Haul. No one responded to my email, I called and left a message and sent an email two months later upon realizing i was still being charged. I am owed a full refund.
Justin L | Overall ExperienceEverything went smoothly - staff were friendly, they prioritized an efficient customer experience, and equipment was in good working order.
MASOUD SStaffs were professional and helpful
EDWARD CThe customer service is very good. They work with me very nice very understanding people they get the job done and no matter what vehicles always clean never had a problem with this U-Haul ever.
ADRIANNA MI was missing a dolly, got charged for it, and then was told I was $15 behind. Which the dolly money should've covered that. Today I got charged $45 off of my card, which we needed for funeral costs and ECT.
BRIANNA PGood customer service
VALENCIA RExcellent service & pleasant staff
LUCAS TThe store was late to open. The truck was missing blankets. The truck was very used and barely could keep up with traffic. The mirror would drop down as you drove it and it became a hazard to drive
RONALD SHi. I was overcharged. My total bill was $73.00 when it should only be $46.00 ** Please refund my card!. It appears I was charged for 2 periods when I only rented the truck for 2 days. My card was charged twice. ($54.00) & ($18.00). That should not be. I only had the truck for 1 day. Actually I returned the truck less than 24hr. I picked it up at 5:40 -12/14/24 and returned it 3:59 -12/15/24. The gas was replaced pass the amount it was given and the truck was returned the same was it was given. I droved exactly 15 miles which comes to $19.35 for milage plus ))$19.95 per day**** Should be $40 + tax. I just rented from the Mcknight Road location a week prior and drove close the same amount of milage and my bill was only $46.00, Why did you charge for 2 days? That is false advertisement because I didn't have the vehicle for 2 days.. Not far placing extra charges on my card. It appears to be this location only!. **Please refund my card the difference** Thank you!
JAMES BTruck was damage all over, but the sales guy was informative and very helpful
HARRY SOverall a flawless process. Customer service was perfect and I appreciate her kindness!
Vicente GThis staff is wonderful.🤗
VALENCIA RExcellent Service
juanita hI got exactly what I needed and the staff was awesome and pleasant to deal with. Just keep those folks being the excellent people that they are :)
BENJAMIN CThe staff were always nice and helpful, the facility exceptionally maintained and clean. It was great doing business with you.
DELORES A | Overall ExperienceWill begin moving in on the 16th
Doris W | First ImpressionsThe whole experience was great!
FAUNA ASomeone parked a truck in a odd position which blocked the entry and I cld not return my truck
ADA JJeremiah at the western Avenue facility was a blessing to me. He was knowledgeable, patient and helpful. My move was not planned. It was an abrupt move. The U-Haul website features allowed me to rent a truck and storage unit at 1130p on Saturday night. And then with help of Jeremiah at 815a Sunday, I was able to connect with movers to aid in moving my home to the storage unit.
Kristina D | Online Move InMore help answering calls
DARRYL WGet your mileage correct. I was charged for miles I could not have put on my truck.
PETER P👍🏽
Ernest D | Overall ExperienceVery courteous and helpful staff.
WALTER W | Overall ExperienceThe process was quick and the location was very convenient.
Kristee CJust keep doing what you guys are doing! Thank you for your service!
DANIEL ELove it
India M | Online Move InVery friendly and helpful staff.
EDMUND JI didn't go in, but it looked clean from the outside.
DEVIN KAmazing customer service
TAMIKA AThey are professional and helpful 👏
KATHERINE H | Overall ExperienceRented storage space for over a year. Clean and safe space. Staff was great. Thank you Jessica for always helping me out when I had questions.
Art G | Overall ExperienceThe staff was very friendly, BUT when I came to pick up my rental truck, it had me picking up at a totally different location and took me an extra 15mins to re-do the paperwork, which was an huge inconvenience, as it caused me late getting to my movers who were waiting on me. The guy Calvin caused me an even more inconvenience when I showed up to my storage unit that had a Big pole in the unit. I requested another one and he gave me ANOTHER unit with another Big pole in it. I called twice again and no answer. I had to go down to the desk to request another unit that was ok. I don't want to pay for a unit that is taking up space with a pole in it. I leaves me limited space. This was VERY frustrating as my movers were late for their next appointment and I had to pay more money due to the inconvenience of your staff.
DELL H | First Impressionsoverall we had a quick and easy experience. no issues and everything happened seamlessly. thanks for making our move less stressful!
regis cI estimated mileage of 30 miles and was charged for 30 miles when I only used 19 miles
steven hI was happy a rental was available however the price I was originally given online doubled and I didn't appreciate that.
JARMEL BBueno
CHRISTINE GThey had no customer service at all. Guy was very rude and unhelpful no customer service calls whatsoever. It called the week before about picking up the truck on the 23rd in the evening leaving it on the premises and picking it up at about five in the morning that would be perfectly fine. Guy!!! said he would not allow that and we had to move the truck and park it on the street. The gas tank was Empty.. The blankets an appointment we rented were not put in the truck and they only had one dolly and we had requested to.
PATRICIA AThe vehicle was clean and everything worked well. Excellent quality service.
Michael CI rent from U-haul quite often and this particular time the vehicle that I rented was so scary and poorly maintained I was scared to drive it the worker's there are amazing
LILLIAN LChris was very professional and courteous. Even though there's a little hole in the wall of my unit, I still decided to rent the space. Nice place so far.
Erika D | First ImpressionsThe key was not located in the lock box. I had to wait about 20 minutes to speak with someone and get the keys and therefore did not get the truck at my scheduled time.
Joshua KGreat folks
DONALD MAll the employees were so nice and very helpful!
MARRISA SEmployee rushed me Out the store did not give me what I asked for and did not provide receipt and told me I can’t pay in cash because he locked the drawer
ROBERT MNothing to do everything at this location is on point thank you for the excellent service
MARK BThe first unit I rented had a column in it-this was not mentioned on the spec sheet-but I was quickly able to secure a different unit just down from the one I originally reserved. Customer Service team was great!!
Kathryn S | Online Move InI rent from this location often but this time the vehicle I was rented was in really bad condition almost afraid to drive ran terrible, I even took it back early
LILLIAN LStaff very friendly and helpful
CHARLES VEveryone was really helpful, they made sure that I understood everything.
KATHERINE H | First ImpressionsThe gentle furniture sharing area was full of trash, broken items and junk. That needs to be better maintained. I had gently used things that I wanted to donate and to also look through, but could not. Also, there was a lot of bugs in my unit. I had to shake out my stuff before leaving.,
Nabria B | Overall ExperienceThis smart mouth man with dark brown hair very rude to me.
Kimberly H | Overall ExperienceGreat customer service and excellent service!
MIRANDA S | Overall ExperienceThe unit floor was covered in water. I had to have paid movers wait 20 minutes for the problem to be corrected.
lisa p | Online Move InGreat folks, very helpful when I had changes I needed to make. Easy to deal with and knowledgeable.
KEVIN M | Overall ExperienceTo anyone reading this and intending to get a storage unit: Beware U-Haul and particularly the location in North Side in Pittsburgh, PA. I will never recommend U-Haul to anyone after the service I had. The lack of leadership at the North Shore location. And accountability in the team miscommunication with my situation. To begin: If you want to be continuously hassled for billing payment issues, be given information from one employee to have another one, a manager, argue with you on said information, and to be humiliated and called "disgruntled"-this is the right place. Please note this location is very small and the hours are limited, and at points unaccessible depending on the return of U-Haul vehicles blocking passage to the the storage unit. Second, Customer service is horrendous. I'm not going to say the entire team was bad, there are some newer staff members who seem willing to do their job. I had some issues with my unit that I won't discuss in this post for I want this to be a warning to anyone considering going here to do business. I will say I never in my life dealt with someone yelling at me on the phone "your bill is late" while I tried multiple times to explain the situation on the phone. The Collection Manager really needs to learn how to properly do their job-asset the situation before demanding payment and the way they handle the situation was rude and unacceptable. The worst thing about this was the general manager. First, he referred to me as disgruntled. I was frustrated, particularly because I had gone a month after getting the billing situated for the unit, with the intention of moving after receiving a phone call from the general manager (an employee on the phone stated the general manager was the only one able to cut the lock off my unit and allow me access). A month passed and after receiving multiple letters and no phone calls returned, I decided to head directly to fix the issue. Even after the payment was resolved ( which I believe I shouldn't had to pay due to the poor communication of staff and the fact the manager never reached back out after an employee said I had to wait for him to return and call me) I asked to speak to the general manager just to clear things up and he refused then "disappeared". I could have called down there sooner but if I'm told the highest form of management was needed to fix my issue, that they would in fact due the right thing and call and clarity. Instead, after getting my bill up to date, no one calls now I am left to pay a month of rent that I didn't even want to pay, for when I called to get billing corrected, I was under the impression that the lock, once the fee was paid, would be removed and I could move my belongings. This is unacceptable way to treat a customer, doesn't matter the situation. To the General Manager at U-Haul in North Side Pittsburgh: if you would of taken the time to have a conversation with me, after calling me disgruntled, and not taking into consideration that your employees miscommunicated information that made the situation frustrating, I ensure you I wouldn't of left this review. Do better U-Haul.
alonzo d | Overall ExperienceGreat staff!
Adolfo D | First ImpressionsMarcus was very accommodating and professional in helping me arrange for my storage unit.
Leonard B | First ImpressionsExceptional customer service.
Kevin P | Overall ExperienceThere was only one staff member helping customers and we had to wait in line about 10-15 minutes. Then when we finally got assistance we were asked to wait another 5-10 minutes so the first associate could take care of us so she could get a bonus. Uhh noo! We already waited long enough and we were tired from moving AND under a time constraint because we had to return our truck. I didn't appreciate being asked that.
Grace M | First ImpressionsI was contacted day of that my storage unit was unavailable and moved to a different unit much farther from me. The pricing was incorrect and I had to speak to four people on the phone before they could tell me the correct information. Don't allow people to book units if they are not available.
Emma S | First ImpressionsSean was great and very helpful. When I arrived, there was a back-up of trucks. It seemed as though it was mass chaos. Sean came over and said he would be right with me. I wanted to drop my truck off and rent storage for something in the Uhaul truck. When I went up to the GM, he said, "hold on" I have to move this truck. When he started backing up, he was about to hit a white van, so myself and another guy yelled so he wouldn't hit the van. He got out and said, " you know I have mirrors on this thing, I can see. Very rude. Then when trying to figure out a size space to rent, he got me a tape measure and said figure out a size. Poor service from the GM but Sean was very helpful in getting me a space and showing me the ropes. The GM's service is the reason for the Average rating.
Todd R | First Impressionsthe hours for the access on the door say a time that they are still able to be accessed but you can only use the side door at this time. I came at 5 pm and could not get my belonging out. This is problematic when you work til 4 each day. Other than that it was a good experience. I did have an issue with the truck rental as well but I don't think it was their fault I think it was more of an app issue and they fixed it as fast as they could.
Koreen G | Overall ExperienceOutstanding service and super friendly, professional people working there.
Peter H | First ImpressionsI got locked out, but realized I was there too late
Sonia A | First ImpressionsThe staff, especially, were always friendly and helpful. Fully satisfied with our UHAUL North Shore experience.
Clare H | Overall ExperienceThank ❤️ You
tiona e | First ImpressionsThis is my 2nd time using Uhaul for my moving and storage needs. I have recommended, and will continue to recommend this location. Gracias.
Alaine M | Overall ExperienceThe staff are very knowledgeable, friendly and eager to assist with all aspects of rental process. Moving is an extremely challenging and stressful ordeal. Having people that understand this and try to relieve just a small bit of the stress is an absolute godsend during these times.
jim r | First ImpressionsThe customer service reps were not polite. Did respond to my greeting and didn't say you're welcome when I said thank you TWICE! CUSTOMER SERVICE KEEPS ME COMING BACK!
lisa p | Overall ExperienceThe manager Chris is a standup guy and did an excellent job renting me out the room. He knew exactly what he was doing and made the process quick and easy. Highly recommend anyone that is getting storage to talk to him or his team. They all seemed very well trained. Hats off the Chris!
Brian V | First ImpressionsThe online person told me that it was 24 hrs access the online keep saying error at least 3 to 4 times it was so hard doing it online. We went there with our cars full to put the stuff in the storage and they and it was closed at 10. The girl on the phone told me it was 24 hours. that's the only two things made it difficult
Genna C | Online Move InNothing bad to say. Everything is all good so far thanks for everything
Wilber S | First ImpressionsI love the saff!! They are soooooooo nice!!!!
Paula C | Overall ExperienceU-Haul was my choice to move my belongings from three states away to PA; but I needed last- minute storage since my new home was not ready. From my first call to U-Haul through the actual move, arrival of possessions, and subsequent storage of same, EVERYTHING was 100% spot on perfect. The manager, Dave Geary, took such EXCELLENT care of me. The facility is spotless and very well maintained and the staff was very courteous and helpful. No problems with anything from beginning to end and that's unheard of in the time we live in. If you are looking for storage, look no further, I just found the perfect place for you in PA!
Gary M | Overall ExperienceVery clean and affordable.
Tambra B | Overall ExperienceExcellent location. Great customer service. My only comment would be the lack of customer parking. It is an issue in my opinion. Everything else is perfect!
Lynn M | Online Move InGreat crew at North Shore, always kind and always have an answer.
Nicholas K | Overall ExperienceDave couldnt have more helpful. Jessica , Calvin and Guy all helped me while renting a truck and storage room over the course of 3 dYs.
JACQUELYN D | First ImpressionsIm Was Treatd So Good , Respectful ,Have Patients I loved it there I'll definitely Recommend u Guys Thank you
DIONNE M | Overall ExperienceThe parking for loading and unloading is very tight. The number of trucks parked along the side of the loading area makes parking very hazardous and dangerous.
GERALDINE A | First ImpressionsWe just came from Brooklyn, NY and we consistently had terrible service and experience there... So you had a pretty low bar. But, we were pleased to see that we have moved back to an area with some genuine customer service and sense of being helpful and nice. Thanks! The lack of that is one of the major motivators for us leaving NYC. So thanks for being a warm part of our transition to the area and giving us a hand with things.
JENNIFER N | First ImpressionsVery helpful staff. In particular Jessica, and all the guys at the front desk.
DARISSA C | Overall ExperienceOne of the worst services
Lavar T | Overall Experience