Comentarios de los clientes para U-Haul Moving & Storage of Pine Bluff

As long as management and upper management meaning general managers supervisor and CEO/LR area Uhaul will continue to go downhill

HAVE ALL TRUCKS SERVICED BEFORE GIVING THEM OUT TO FAMILIES WHO GET TIME CUT SHORT OFF THEIR MOVE BECAUSE OF THE TRUCK WOULDN'T START UP!! SERVICE THE TRUCKS I LOST TIME AND MONEY CHARGED FOR EQUIPMENT THAT WAS NEVER PROVIDED AND EXTRA MILEAGE!

Truck was dirty on outside. Customer service was excellent

Have the truck full of gas instead of on 3/4 full.

The GM here is very rude!

The storage was great but the customer service from the manager was horrible. She has a very snobby attitude. The other associates however were. Very friendly.

I think the pine bluff office is the best group of people that I have worked with, staff was friendly and helpful and I would work with them again

Always have great help and a good experience every time I use this storage.

Toy is an excellent manager. The facility is always clean and the customer service is prime time. Enjoyed the four years working with her.

Toy is an excellent manager. I held two storage rooms at her facility for the last 4 years while my children attended UAPB and she has always been professional and provided excellent customer service. Thank you Ms. Toy. You were great.

The staff was very courteous and knowledgeable.

Made my moving so much easier thank you, UHAUL

The pickup location was good but the drop off location given with the original contract did not accept the equipment and did not offer a solution! The second location was excellent with a solution and took the equipment.

It seems like my mileage was calculated wrong because from my old apt to the new apt in little it's 55 miles and 55 back. 110 total instead of 104. I think the one way should be cheaper instead of bringing it back. Overall the move was ok

Can not get access to the roll up door to after 7 am and the manager complaint when l was able to go in and get the exit door open and when in that way. I move out before the end of month and l prepaid fir next two months and was only refund for one of them months and l rent a trailer and the did connect it properly and my truck was damaged

The truck was ready to go except some drink still spilled around the cupholders and the windshield was not clean. Otherwise very good.

I was very impressed with everything we had a problem when we got back we told to guy that helped us he was very helpful.

This uhaul has much better prices for climate controlled storage than anywhere around! Would definitely use again if I have the need!

The guy that worked there yesterday went above and beyond! He was super friendly and helped way more than he was obligated to. I had a blown fuse for my break lights i didnt know about and he helped me find it, take it out and replace it all with a smile on his face. Best costumer service I have seen in a while. That man needs a raise or promotion of something!!

The facility was fine. The problem was with the u-haul computer system going down during my return of truck. I wasn't able to get a receipt nor had money been added back to my card for my over payment. I am concerned with that portion of the U-haul experience.

These folks are always friendly and professional.

Couldn't have had a worse experience. I have 2 storage units here that I have had for a number of years and I will be canceling them. Staff was extremely rude and off putting. Would not recommend this location to anyone.

The vehicle had an exhaust leak that made it extremely loud. Other than that it was a great experience.

At pickup the gentleman was profession, knowledgeable and helpful. Drop off was a breeze

Continue hiring staff like these men and women

Na

Have equipment and vehicle in place where it so be. Checking in and out process is way to long.

Prompt courteous service with a smile.

The manager at the location on 26th was very rude and unprofessional. She had me waiting in the store for at least 15 minutes while she cleaned up a truck and watched a video on her phone.

Friendly, efficient service.

Everything was great!!

Pleasant experience. Highly recommended

My credit card was charged twice due to equipment t failure.

Very impressed with the well organized facility and property. Great customer service and professional service.

Everything was good thanks

The inside of the windshield was dirty and at times obscured my vision but was acceptable. No other problems

Ya'll need to tell people about the additional fees you on tack on at checkout. I was not expecting to pay no $100 to rent a truck and I only went 8 miles to and from my new location and back to drop it off. Then I have to wait to get my funds back on my account. An inconvenience!!!

Fix windshield and side mirror

Nobody knows how to do their job

Very convenient!

My unit is a little to far in the back for the amount I have to unload but it will be ok. And after hours entry is a bit complicated.

Customer service gave me alot of trouble. Then I had tried to extend truck rental I had to call in. When I did no one answered.so I was a day late in returning the truck as I was returning it I had to unload my things incto my storage to find out I was locked out. So I had to load everything into my friend s car.so I could return it. I also suggested my friend rent a uhaul as well. But at first whatever female that's been giving me a hard time wasn't gonna let my friend rent a uhaul because she knew me. That is a bunch of BS, they be losing customers like that. They had my card on file they could have jus charged it but instead block my access to a storage I had already paid for.

Employees very customer oriented.

The staff was very nice, friendly and very helpful with explaining how everything works.and very professional.

Staff was great. Will use the storage again in the future.

It's nothing you can do, everything was excellent.

The customer representative was a little rude, but everything else was fine.

Mrs. Toyedith Richards, is an amazing person. Always professional & always there to help the customer reach the ultimate satisfactory. Thank you again. Clean and very well maintained business.

Staff is excellent, no issues whatsoever!

Insure that gas status annotations are accurate.

Everything was perfect. The staff was very polite and friendly.

Very customer friendly. Very helpful and courteous.

The trailer I rented was dirty inside and out and the taillights did not work. Customer service was lacking.

Bigger equipment carry the items from the car to storage unit.

The lady at the counter was very rude

Customer service was great as usual !

The place had hours posted that's said they were open until 7. I got there at 10 til and the place was locked. I had to go through the self check in because someone decided to cut out early.

My experience was great very friendly

All equipment needs to be inspected before renting out to somebody. My appliance dolly was broke and one of the tail lights on the trailer was out. Need more than one cashier checking people out at all times

The U-haul represenative explained how to hookup, secure and transport the vehicle in great details. He made me feel so comfortable and confident with my decision to rent this type of equipment. I will definately rent again.

Not charge people twice

OK

Great service thanks!

We felt it wasn't fair that they raised the price. We would have still kept our unit were it not for that. I was extremely small, and shouldn't have had the price raised. We would still be there if not for that.

The manager at Pine Bluff is amazing. The other employee Robert (bald white guy) are two of the most caring and helpful people I’ve met in a long time.

If i need a storage, I always go to Uhaul! They the best! Reasonable prices!

Good customer service

Your manager of the location is rude, unfriendly and has no business being a manager for that location. I will store and use a different Uhaul location in the future because of her.

The customer Service Representative at this location is very rude. She has absolute no compassion, she’s very robotic. My Move in experience was horrible.

Getting the storage unit was great. The truck rental was tirrible. Truck gets up to 5,000 rpms before shifting into another gear. Worst gas mileage ever. You all advertise fuel efficiency trucks.

Thank you for securing our merchandise!

My total expectations was great. The store and the units were clean and the service was amazing. The staff were friendly and professional at the Pine Bluff location. Ms. Toyedith was impressive.

Very helpful

Thanks for your services rendered to myself by your company. Keep up the good work and great customer service.

My only complaint is they were the only indoor rv storage and I loved not having to winterize my camper now it's going to be outside... But, while there, it was great and a piece of mind, thank you

Staff extremely helpful

Very pleased with using Uhaul

The employees and GM were so welcoming and helped me understand everything. Robert Wooten and Mrs. T. Richards went above and beyond. I will recommend this business to anyone.

Used this facility for 3 summers during the school years and had a great experience.

Everyone helped me have a pleasant experience while signing up.

My experience with the storage unit was excellent and so was the staff.

Plan to us it next Spring 2020.

Staff is very professional and kind.

This U haul location was very convenient to my child's college. I appreciate the service they provide.

The facilities are well maintained and staff are constantly monitoring. It is kept clean and staff are always available to answer questions and assist. Moving in and out was extremely easy!

Always polite and helpful with a smile. Take time with a senior and explain so you understand. Will always listen to you.

Very helpful

You deserve 10 stars not 5

Very professional

Up to date storage facility!

It was one of the most excellent experience I had in storing something did I need it to keep. The place was extremely clean the people butts friendly oh, I was waiting on in a timely manner.

Very helpful

Toy was gr8. I recommend this storage company.

We thought we'd need a storage area for only 1 or 2 mths. Turned into 5 mths. Nice people, clean facility, everything you need, even restrooms accessible when at your storage area. 5 stars all around!

Your Pine Bluff staff is very helpful and very professional. Ms Toy is your hidden gem. Her customer service is A1

Customer Service was Excellent

Great service & we loved the facility!

Great services got in and out without a hassle.

Wonderful experience

Very professional and most accommodating my needs! Special shout out to sales attendant Toy!

Great Staff

Keep up the good work.

Great service!

My U-Haul experience was handled very welled. Everything is put together in a business like fashion, and the people there treated with the up most respect.

Always greeted with a smile and Great customer service!

Everyone I talked to was extremely helpful and nice!

The Staff are the best. They treat you like family now the storage is very secure. I will definitely use only U-Haul storage in the future. Love you guys n gals no stay safe.

The staff was very friendly and answered all our questions.

no comments needed

Alison and staff have been helpful since day 1.

The staff was very helpful and kind.

No complaints at all. Had my items in storage for almost 2 years and everything was in excellent shape. No bugs!!!

Quick and easy, didn't feel forced into anything and very friendly

I never got a storage my order was cancelled

None

The staff helpful and friendly.

Service was great, attendant was very helpful, and was very quick with my tight scheduled.

The general manager and her staff were amazing every time we had contact.

Great service from the Pine Bluff group!

I answer the questions so, that answer it all.