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DWIGHT W.Customer Reviews for U-Haul Moving & Storage of Pine Bluff
Testimonials From Recent Customers
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Ms. Martin was very helpful throughout the whole rental process. The whole staff was great.
DIORI B.Great Service and Equipment
TRAVIS Y.The guy working the desk was very friendly and helpful. Met all my needs. Glad you have found better staff because the previous girl which I'm pretty sure was the manager was AWFUL and rude. I have two or three face to face encounters with her and phone calls and she's rude for no reason. Glad to see a smiling face when I entered today.
Andrea F. | Overall ExperienceAndrew and Carter were very helpful and respectful. I have dealt with U-Haul in the past but this has been my best experience!
KALEISHA W.Very clean and nice people
Eric M. | Overall ExperienceMan, let me start off by saying there wasn't a craps game going on in the back room so that was a plus for Pine Bluff but also at the same time a let down! I had brought my 20's and also my best pulling truck because I came to move shit! The trailer was ready to go and worked great. I enjoyed it more than a fat kid loves cake! And you know how fat kids are! Not sure how you can improve the service here because it was top notch. I've lived in Pine Bluff for 26 years and never have I had service that good!
ROBERT M.We were charged for miles we did not used.
MARLENE D.Nothing! Everything was fine. Thank you!
LACYREAN S.Explain your policy and the rules better.
DESTINEY M.My units alarm kept activating every time I entered my storage. I used access card before entering but it still went off!
shevon s. | Overall ExperienceShaming gave Great Service.
SHERRI R.No issues. My items were in a safe secure place. I would use them again.
Javonnia C. | Overall ExperienceAwesome experience, but I did have some issues at the drop off location. The guy that was on staff that Sunday evening was very rude and upset that. My arrival time came right about the time he was leaving and didn't give me the proper information to return the equipment.
RODNEY T.Very easy drop off and clean location
BRENDA H.I contacted the store spoke to Ms. Martin, she was most pleasant and knew her stuff. Went to the store met another young lady she was very knowledgeable as well. Met Gregg Simmons . My experience was very pleasant and so was the atmosphere. My family went to Houston to clear my neices apartment after she was struck and installed killed by a drunk driver. I did explain to the staff very compassionate.. Thank you again .Andrea Lynn Washington
Andrea W. | First ImpressionsThe tail lights on trailer wasn't working drove at night and made it stressful other than that everything was good
MELVIN M.All of the customer service representatives provided excellent service.
GENEVA D.Everything good keep it the way it is
Harvey B.N/C
RAYMOND M.Nice Customer Service and Quick Paperwork and on the road!
DENNIS D.I went to the Pine Bluff location because two other locations in Little Rock didn't have trucks available, even after I made reservations. By the time I got my truck, I was 4 hours behind on my schedule and an extra $60 over budget for an Uber trip from Little Rock to Pine Bluff.
ROGER J.Great people and great customer service!
CHRISTOPHER H.Everything was fine.
CARLUS H.Hire people that's not so disrespectful
ANDREW K.The phone service to get you is horrible!!! You have to wait for 45 to 50 minutes before your call is answered on the 1800 #.
LINDA S.This area needs better customer service.
SHERRIE L.The manager is always professional and hard working every time I come there great location..
CHRISTOPHER H.Nothing, everything worked out great.
MARY L.Poor customer service (lady)
Kiesha H.The air conditioning in the truck i rented would only blow out the floor and defrost vents. The truck did get cool but not having direct air from the panel vents caused me to have to run the a/c on high the entire time.
JOHN H.People in the store was slow and unprofessional.
MICHAEL M.Didn't have the dolly that I reserved online
PAUL H.Mr. Carter did a great job and was very helpful with my rental. It was a breath of fresh air to work with him. The last rental that I had was not good at all.The manager, Toy was NOT friendly in the least bit. She had a nasty attitude and was very snappy attitude when she spoke to me. I have been a customer of Uhaul for over forty years. I usually rent from the dealers and not the center for this very reason. I was considering getting my equipment from another company because of the way that I was treated by Toy,but because of the decent business practice of Mr. Carter, I will be back. I must commend him for being professional in his job duties. Thank you Mr. Carter.
GARY W.no comments
CHARLINE T.The mirror on the right side was broken had to tie a shoe screen to keep it from moving we could go over 60 miles or it would start shaking bad, bad experience want be back
DETRIA Y.The manager and sale representative Brandon was very professional and helpful. I give this uhaul location A++++. Excellent service!
Jeffery R. | First ImpressionsI just didn't receive the letter about the amount going up. Because some how they mailed it my old Address and that day witch was last month I pay and had to find that out.
Lakesha w. | First ImpressionsThe first I was assigned the AC didn't work and I had take it back for a different truck.
MARK R.Better customer service and explain customer question with patients not answer like Robots.
JUNAYET H.Wish larger climate controls were available.
Shva S. | First ImpressionsThe AC went out just after we left!
WILLIAM H.Friendly staff, easy check out and easy check in.
dennis B.SERVICE WAS EXCELLENT I WAS SOOOO PLEASED....ALSO I WOULD LIKE TOO THINK TOEDITH RICHARDS FOR BEING SOOOO KIND....SHE WAS SO EASY TO TALK TOO
SHIRLEY H.The employees were not friendly and very unprofessional.
HULET N.Customer Service rep was very rude. My church was quoted 79 cent a mile ,but we were charged 99 cent a mile. We were fine with paying the difference, but if you made the mistake please admit to your mistake and please be professional. Customer Service needs some training on talking to customers. I will recommend the company to my friends ,but please be aware of the customer reps at the counter. Ask for a clear understanding before paying for service.
LASTIDA B.Online needs to communicate with stores for availability
Javonnia C.I cannot think of anything at this time that would improve your service. My experience was excellent.
Kayla H.I felt over charged on my bill. Other than it was ok
KENYATTA W.Staff was helpful
Christopher D.Workers were super friendly and helpful!
BRANDON S.One way to improve Ubox is to implement a method of allowing a customer to track their Ubox. My Ubox was late arriving and I had no idea where it was. I called customer service several times and they could not locate it. I think tracking your Ubox would greatly enhance the experience.
Cindy H.Ms. Richards is a stellar employee. She went above and beyond to assist me. There was a misunderstanding regarding my scheduled appointment and there weren't any vehicles available. Ms. Richards told me she would call me if she had any cancellations. I was pleasantly surprised when I received a follow up call. Great service is hard to find and Ms. Richards is a keeper!
JERRICKA SHANIKA K.U-haul is a scam artist, I spoke with an representative over the phone and was told that i had received a big discount, and left out the part,that stated that I would need a credit or atm card to receive the discount! I stated that I would pick up the truck around 3PM, which I did,but my pickup time and return said 2PM? I feel that i was lied to and manipulated by u-haul! Scamming people!!!!
SHAUNTEL J.Keep the personnel and keep doing what you are doing. Customer service was excellent.
Willard W.Customer service at the front desk was incredibly rude
SCOTTY K.That was the most professional, clean, courteous staff I've ever experienced!!!! The auto transport looked new - new straps, tires, very clean....just perfect. Now days, it is an expectation to receive grief, problems, issues with service businesses -
ALBERT W.Had a hard time getting in contact with the location to confirm, short staffed but the staff I encountered during pick up were knowledgeable and personable.
MARK D.The Manager is rude not understanding and lied to my face that she contracted another uhaul company about the truck i drove the gas mileage was not right i got charged double very unfair place and i have a picture of the gas when we left the uhaul place in little rock ar. Sad sad
LAKEISHA E. | First ImpressionsGreat staff and excellent help. Great patience!
ADIAMOND J. | First ImpressionsOn the site it said lower lever. But it was upper level. No way I could get a piano in there. It should be more clear that stairs with no elevator are required to move into the unit. A picture with an arrow to the above unit and maybe a picture of the stairs would be nice. Now, when i get paid, I'll have to upgrade. Thanks a lot-
Anna D. | Online Move InI am satisfied with the service i received.
DORIS ANN O. | First ImpressionsEasily reserved a storage room online. The move-in process was very easy and the staff was helpful and pleasant.
Nicholas K. | First ImpressionsThe staff was very courteous and knowledgeable.
ERIK M. | First ImpressionsMy unit is a little to far in the back for the amount I have to unload but it will be ok. And after hours entry is a bit complicated.
AMANDA T. | First ImpressionsMy experience was great very friendly
KATRENA A. | First ImpressionsMy total expectations was great. The store and the units were clean and the service was amazing. The staff were friendly and professional at the Pine Bluff location. Ms. Toyedith was impressive.
Stacy L. | First ImpressionsEveryone helped me have a pleasant experience while signing up.
Augustus E. | First ImpressionsVery helpful
Tony and Shonda C. | First ImpressionsWonderful experience
Vicki B. | First ImpressionsGreat service!
paul s. | First Impressions