Phenomenal customer service. I have never been to the Pine Bluff center, but they are superb customer service. Exceptional service!!
Paul B.Customer Reviews for U-Haul Moving & Storage of Pine Bluff
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Have your vehicles clean on the inside
annie C.Guy with dreads very professional
Montrell B.Ninguno
Halima J.Great service.
Kevin D.When moving anyone I always choose Uhaul at this location
Ruby T.The original drop licati9n was 310 N Hutchinson. I tried on two attempts to drop the transporter off and the gate was locked on a Sunday and Monday after 12 this location was still not open. The customer was advised this was a drop location and they were not available! Total inconvenience to the customer to now go on a scavenger hunt to find another location!
Youneka S.Thanks again
TAMEIKA B.Bueno
Hilal A.Have gas in the truck , at least enough to make it to the gas station , if needing .
Shaniya D.Employees took their jobs seriously & were extremely helpful with the questions I had.
Antione M.So far, I am very satisfied !
John & Mary Jo S. | First ImpressionsVery good customer service
Patricia P.I never use uhaul anymore they scammer ppl out of money I was told one price was charge 200 extra brought it for 2extra days I didn't ask for and they charge my card 479.16 but it stated 416 crook never ever again
Khalilah F.I'm still waiting on my refund back I keep receiving survey emails and even receipts but my money isn't out back like I was told .
David B.Everything went great! Friendly and very knowledgeable employee that I worked with!
Paula B.Had to use gas to go to another store and the equipment was not available
david K.My parking employees Was talking too friebd abd didn't. Stop till walj around my rental with my cell phone geetung picture.
Vernon M.Just be consistent!
Quadir B.Better maintenance on trucks. The truck kept stopping.
Timothy W.I cant think of anything really . The ppl that were there to rent the u haul were very friendly and helpful. They even stayed late to meet me when i returned it . I was running a little bit late , so i called , and they were there to assist me with returning the truck. Very nice guys ! Id be more than happy to refer a friend to use this location . And have sent two different ppl to that location . Thank you to the guys that rented me what i needed . You two guys should take my refund and go buy lunch with it . You deserve it . Buy the way , im the lady that had the cat ! Lol
CHERIE V.Truck was filthy and damage to truck. Reported with required pick up process. Was still questioned about it when we stopped off. Showed them pics we took prior to leaving lot. Staff was less than lackadaisical.
LARRY S.Guys were knowledgeable and pleasant to work with.
WILLIAM F.Nothing. Really excellent location!
Gail B.When first reserving the truck I was given an estimate upon picking up my truck I was given another estimate which was $30 more than the original. Also my truck wasn't cleaned out like it was suppose to be had to wait for the worker to clean out the truck which took an extra 30 mins from my original reservation time. Overall, horrible experience if I didn't seriously need the truck would have left where it was at. Highly doubt I'll ever use uhaul service again.
AUTUMN D.The young lady was Amazing at customer service
PAMELA T.The facility was always very clean and safe.
Dewayne W. | Overall ExperienceIt was allot of money
Reginald K.Unfortunately I have very limited family and help here in Arkansas after working alone for a complete day to move a 3 bedroom home I accidentally over slept and was 15 minutes late returning the truck. I was charged an additional $30 for only being a few minutes late UHAUL FEES ARE outrageous I will be removing any items that I have in my storage unit and I will make sure I tell anyone willing to listen not to use your company!!!!
QUINCY P.This was the absolute best experience I have ever had with renting moving equipment. The staff was excellent and professional. The online return was easy to navigate and stress free.
SHAWN C.This staff at this location is exceptional. From the Manager to all agents, excellent customer care is nothing short of professionalism and courteous. Each time I visit I'm met with enthusiasm and my transactions are pleasant.
WENDY W.Ms. Martin was very helpful throughout the whole rental process. The whole staff was great.
DIORI B.Great Service and Equipment
TRAVIS Y.The guy working the desk was very friendly and helpful. Met all my needs. Glad you have found better staff because the previous girl which I'm pretty sure was the manager was AWFUL and rude. I have two or three face to face encounters with her and phone calls and she's rude for no reason. Glad to see a smiling face when I entered today.
Andrea F. | Overall ExperienceAndrew and Carter were very helpful and respectful. I have dealt with U-Haul in the past but this has been my best experience!
KALEISHA W.Very clean and nice people
Eric M. | Overall ExperienceMan, let me start off by saying there wasn't a craps game going on in the back room so that was a plus for Pine Bluff but also at the same time a let down! I had brought my 20's and also my best pulling truck because I came to move shit! The trailer was ready to go and worked great. I enjoyed it more than a fat kid loves cake! And you know how fat kids are! Not sure how you can improve the service here because it was top notch. I've lived in Pine Bluff for 26 years and never have I had service that good!
ROBERT M.We were charged for miles we did not used.
MARLENE D.Nothing! Everything was fine. Thank you!
LACYREAN S.Explain your policy and the rules better.
DESTINEY M.My units alarm kept activating every time I entered my storage. I used access card before entering but it still went off!
shevon s. | Overall ExperienceShaming gave Great Service.
SHERRI R.No issues. My items were in a safe secure place. I would use them again.
Javonnia C. | Overall ExperienceAwesome experience, but I did have some issues at the drop off location. The guy that was on staff that Sunday evening was very rude and upset that. My arrival time came right about the time he was leaving and didn't give me the proper information to return the equipment.
RODNEY T.Very easy drop off and clean location
BRENDA H.I contacted the store spoke to Ms. Martin, she was most pleasant and knew her stuff. Went to the store met another young lady she was very knowledgeable as well. Met Gregg Simmons . My experience was very pleasant and so was the atmosphere. My family went to Houston to clear my neices apartment after she was struck and installed killed by a drunk driver. I did explain to the staff very compassionate.. Thank you again .Andrea Lynn Washington
Andrea W. | First ImpressionsThe tail lights on trailer wasn't working drove at night and made it stressful other than that everything was good
MELVIN M.All of the customer service representatives provided excellent service.
GENEVA D.Everything good keep it the way it is
Harvey B.N/C
RAYMOND M.Nice Customer Service and Quick Paperwork and on the road!
DENNIS D.I went to the Pine Bluff location because two other locations in Little Rock didn't have trucks available, even after I made reservations. By the time I got my truck, I was 4 hours behind on my schedule and an extra $60 over budget for an Uber trip from Little Rock to Pine Bluff.
ROGER J.Great people and great customer service!
CHRISTOPHER H.Everything was fine.
CARLUS H.Hire people that's not so disrespectful
ANDREW K.The phone service to get you is horrible!!! You have to wait for 45 to 50 minutes before your call is answered on the 1800 #.
LINDA S.The customer service in this facility is horrible. A lot of them have really bad attitude
Keisha E. | Overall ExperienceThe manager and sale representative Brandon was very professional and helpful. I give this uhaul location A++++. Excellent service!
Jeffery R. | First ImpressionsI just didn't receive the letter about the amount going up. Because some how they mailed it my old Address and that day witch was last month I pay and had to find that out.
Lakesha w. | First ImpressionsGreat experience!
Jamario M. | Overall ExperienceWish larger climate controls were available.
Shva S. | First ImpressionsServices were good.
Georgia M. | Overall ExperienceThe facility was great. I appreciate the cleanliness and security. I'll be back in May if not sooner.
Jimmy H. | Overall ExperienceThanks for your service.
Gloria B. | Overall ExperienceVery professional and patient
Mae M. | Overall ExperienceThe lady who helped me the first day of, was not good at customer service!
David Y. | Overall ExperienceExtremely pleased with the storage experience! I definitely use U-Haul next year to store my daughter's belongings during the summer break.
Chemise B. | Overall ExperienceGreat customer service.😄
Sandra J. | Overall ExperienceThe Manager is rude not understanding and lied to my face that she contracted another uhaul company about the truck i drove the gas mileage was not right i got charged double very unfair place and i have a picture of the gas when we left the uhaul place in little rock ar. Sad sad
LAKEISHA E. | First ImpressionsTonya and her staff customer service is amazing!!! I love this store in pine bluff ♥️♥️♥️♥️
Misty C. | First ImpressionsThe men that was there at the time I checked in were great and actually helpful.
Vaunye D. | First ImpressionsEverything was fine and great customer service was provided.
Ariel M. | Overall ExperienceMrs. Toya is a great asset to the Uhual Storage Family. Such a friendly and caring employee. Every time I had a problem, she find the best way to solve all problems. I salute Mrs. Toya for effort and hard work. She truly impacted my college experience by selling me Storage to house my college items. The world needs more people like Mrs. Toya.
shederick w. | Overall ExperienceGreat staff and excellent help. Great patience!
ADIAMOND J. | First ImpressionsClean Facility Great service
jaravien h. | Overall ExperienceSustain
Shanterry J. | Overall ExperienceOn the site it said lower lever. But it was upper level. No way I could get a piano in there. It should be more clear that stairs with no elevator are required to move into the unit. A picture with an arrow to the above unit and maybe a picture of the stairs would be nice. Now, when i get paid, I'll have to upgrade. Thanks a lot-
Anna D. | Online Move InI am satisfied with the service i received.
DORIS ANN O. | First ImpressionsEasily reserved a storage room online. The move-in process was very easy and the staff was helpful and pleasant.
Nicholas K. | First ImpressionsAs long as management and upper management meaning general managers supervisor and CEO/LR area Uhaul will continue to go downhill
Cassandra D. | Overall ExperienceThe storage was great but the customer service from the manager was horrible. She has a very snobby attitude. The other associates however were. Very friendly.
Chantell A. | Overall ExperienceAlways have great help and a good experience every time I use this storage.
Nautica m. | Overall ExperienceToy is an excellent manager. The facility is always clean and the customer service is prime time. Enjoyed the four years working with her.
Frederic D. | Overall ExperienceToy is an excellent manager. I held two storage rooms at her facility for the last 4 years while my children attended UAPB and she has always been professional and provided excellent customer service. Thank you Ms. Toy. You were great.
Frederic D. | Overall ExperienceThe staff was very courteous and knowledgeable.
ERIK M. | First ImpressionsCan not get access to the roll up door to after 7 am and the manager complaint when l was able to go in and get the exit door open and when in that way. I move out before the end of month and l prepaid fir next two months and was only refund for one of them months and l rent a trailer and the did connect it properly and my truck was damaged
David D. | Overall ExperienceThis uhaul has much better prices for climate controlled storage than anywhere around! Would definitely use again if I have the need!
Rachel b. | Overall ExperienceThe manager at the location on 26th was very rude and unprofessional. She had me waiting in the store for at least 15 minutes while she cleaned up a truck and watched a video on her phone.
greg c. | Overall ExperienceVery convenient!
stacey M. | Overall ExperienceMy unit is a little to far in the back for the amount I have to unload but it will be ok. And after hours entry is a bit complicated.
AMANDA T. | First ImpressionsCustomer service gave me alot of trouble. Then I had tried to extend truck rental I had to call in. When I did no one answered.so I was a day late in returning the truck as I was returning it I had to unload my things incto my storage to find out I was locked out. So I had to load everything into my friend s car.so I could return it. I also suggested my friend rent a uhaul as well. But at first whatever female that's been giving me a hard time wasn't gonna let my friend rent a uhaul because she knew me. That is a bunch of BS, they be losing customers like that. They had my card on file they could have jus charged it but instead block my access to a storage I had already paid for.
Justinna C. | Online Move InThe staff was very nice, friendly and very helpful with explaining how everything works.and very professional.
Mary F. | First ImpressionsStaff was great. Will use the storage again in the future.
Georgia M. | Overall ExperienceMy experience was great very friendly
KATRENA A. | First ImpressionsWe felt it wasn't fair that they raised the price. We would have still kept our unit were it not for that. I was extremely small, and shouldn't have had the price raised. We would still be there if not for that.
Pamela P. | Overall ExperienceThe manager at Pine Bluff is amazing. The other employee Robert (bald white guy) are two of the most caring and helpful people I've met in a long time.
Kristopher F. | Overall ExperienceIf i need a storage, I always go to Uhaul! They the best! Reasonable prices!
Alunza R. | Overall ExperienceGood customer service
Issac R. | First ImpressionsYour manager of the location is rude, unfriendly and has no business being a manager for that location. I will store and use a different Uhaul location in the future because of her.
Michelle P. | Overall ExperienceThe customer Service Representative at this location is very rude. She has absolute no compassion, she's very robotic. My Move in experience was horrible.
JANIT D. | First ImpressionsGetting the storage unit was great. The truck rental was tirrible. Truck gets up to 5,000 rpms before shifting into another gear. Worst gas mileage ever. You all advertise fuel efficiency trucks.
Cory M. | First ImpressionsThank you for securing our merchandise!
roy b. | Overall ExperienceMy total expectations was great. The store and the units were clean and the service was amazing. The staff were friendly and professional at the Pine Bluff location. Ms. Toyedith was impressive.
Stacy L. | First ImpressionsVery helpful
Robert R. | Overall ExperienceThanks for your services rendered to myself by your company. Keep up the good work and great customer service.
Stacey J. | Overall ExperienceMy only complaint is they were the only indoor rv storage and I loved not having to winterize my camper now it's going to be outside... But, while there, it was great and a piece of mind, thank you
Lance S. | Overall ExperienceStaff extremely helpful
Micheal B. | First ImpressionsVery pleased with using Uhaul
MONICA G. | Overall ExperienceThe employees and GM were so welcoming and helped me understand everything. Robert Wooten and Mrs. T. Richards went above and beyond. I will recommend this business to anyone.
Takita B. | First ImpressionsUsed this facility for 3 summers during the school years and had a great experience.
Ester lean J. | Overall ExperienceEveryone helped me have a pleasant experience while signing up.
Augustus E. | First ImpressionsMy experience with the storage unit was excellent and so was the staff.
patricia m. | Overall ExperiencePlan to us it next Spring 2020.
Georgia M. | Overall ExperienceStaff is very professional and kind.
Aldrekah H. | Overall ExperienceThis U haul location was very convenient to my child's college. I appreciate the service they provide.
camille w. | Overall ExperienceThe facilities are well maintained and staff are constantly monitoring. It is kept clean and staff are always available to answer questions and assist. Moving in and out was extremely easy!
Stacey C. | Overall ExperienceAlways polite and helpful with a smile. Take time with a senior and explain so you understand. Will always listen to you.
PAMELA E. | First ImpressionsVery helpful
Diana G. | First ImpressionsYou deserve 10 stars not 5
kerry m. | Overall ExperienceVery professional
SCOTTY B. | First ImpressionsUp to date storage facility!
Ashley R. | Overall ExperienceIt was one of the most excellent experience I had in storing something did I need it to keep. The place was extremely clean the people butts friendly oh, I was waiting on in a timely manner.
Brenda B. | Overall ExperienceVery helpful
Tony and Shonda C. | First ImpressionsToy was gr8. I recommend this storage company.
Michael F. | Overall ExperienceWe thought we'd need a storage area for only 1 or 2 mths. Turned into 5 mths. Nice people, clean facility, everything you need, even restrooms accessible when at your storage area. 5 stars all around!
Jelinda S. | Overall ExperienceYour Pine Bluff staff is very helpful and very professional. Ms Toy is your hidden gem. Her customer service is A1
Pamela T. | Overall ExperienceCustomer Service was Excellent
BERNADETTE R. | First ImpressionsGreat service & we loved the facility!
Latoya W. | Overall ExperienceGreat services got in and out without a hassle.
Keysha M. | First ImpressionsWonderful experience
Vicki B. | First ImpressionsVery professional and most accommodating my needs! Special shout out to sales attendant Toy!
SCOTTY B. | Overall ExperienceGreat Staff
Sean Y. | Overall ExperienceKeep up the good work.
Sylvester P. | Overall ExperienceGreat service!
paul s. | First ImpressionsMy U-Haul experience was handled very welled. Everything is put together in a business like fashion, and the people there treated with the up most respect.
Sylvester P. | First ImpressionsAlways greeted with a smile and Great customer service!
stephania f. | Overall ExperienceEveryone I talked to was extremely helpful and nice!
RACHEL B. | ReservaciónThe Staff are the best. They treat you like family now the storage is very secure. I will definitely use only U-Haul storage in the future. Love you guys n gals no stay safe.
gladis b. | Overall ExperienceThe staff was very friendly and answered all our questions.
Brain p. | Overall Experienceno comments needed
lakisha t. | Overall ExperienceAlison and staff have been helpful since day 1.
latasha t. | Overall ExperienceThe staff was very helpful and kind.
Frederic D. | ReservaciónNo complaints at all. Had my items in storage for almost 2 years and everything was in excellent shape. No bugs!!!
Leo P. | Overall ExperienceQuick and easy, didn't feel forced into anything and very friendly
Lance S. | ReservaciónI never got a storage my order was cancelled
Lasonya G. | ReservaciónNinguno
camille w. | Overall ExperienceThe staff helpful and friendly.
stephania f. | Overall ExperienceService was great, attendant was very helpful, and was very quick with my tight scheduled.
Teresa S. | ReservaciónThe general manager and her staff were amazing every time we had contact.
Omika H. | Overall ExperienceGreat service from the Pine Bluff group!
Rebecca B. | Overall ExperienceI answer the questions so, that answer it all.
christine b. | Overall Experience