Phenomenal customer service. I have never been to the Pine Bluff center, but they are superb customer service. Exceptional service!!Paul B.
Customer Reviews for U-Haul Moving & Storage of Pine Bluff
Pine Bluff, AR 71603
(Old WalMart behind Brookshire Grocery)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have your vehicles clean on the insideannie C.
El cliente no dejó un comentario.Shawnneeka M.
El cliente no dejó un comentario.SAM D.
Guy with dreads very professionalMontrell B.
El cliente no dejó un comentario.carol H.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.Don T.
El cliente no dejó un comentario.ABEL T.
Great service.Kevin D.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.Phillip M.
When moving anyone I always choose Uhaul at this locationRuby T.
The original drop licati9n was 310 N Hutchinson. I tried on two attempts to drop the transporter off and the gate was locked on a Sunday and Monday after 12 this location was still not open. The customer was advised this was a drop location and they were not available! Total inconvenience to the customer to now go on a scavenger hunt to find another location!Youneka S.
El cliente no dejó un comentario.Gail B.
El cliente no dejó un comentario.Casandra D.
Thanks againTAMEIKA B.
El cliente no dejó un comentario.Gail B.
El cliente no dejó un comentario.gail F.
El cliente no dejó un comentario.Royce J.
El cliente no dejó un comentario.Keden S.
El cliente no dejó un comentario.gwendolyn S.
El cliente no dejó un comentario.Steven W.
Have gas in the truck , at least enough to make it to the gas station , if needing .Shaniya D.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.DONALD ALLEN D.
Employees took their jobs seriously & were extremely helpful with the questions I had.Antione M.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.Milous C.
So far, I am very satisfied !John & Mary Jo S. | First Impressions
El cliente no dejó un comentario.TAYLOR S.
Very good customer servicePatricia P.
I never use uhaul anymore they scammer ppl out of money I was told one price was charge 200 extra brought it for 2extra days I didn't ask for and they charge my card 479.16 but it stated 416 crook never ever againKhalilah F.
I'm still waiting on my refund back I keep receiving survey emails and even receipts but my money isn't out back like I was told .David B.
El cliente no dejó un comentario.Trevice W.
El cliente no dejó un comentario.Delucus E. | First Impressions
Everything went great! Friendly and very knowledgeable employee that I worked with!Paula B.
El cliente no dejó un comentario.terry M.
Had to use gas to go to another store and the equipment was not availabledavid K.
My parking employees Was talking too friebd abd didn't. Stop till walj around my rental with my cell phone geetung picture.Vernon M.
El cliente no dejó un comentario.Acquanetta B.
El cliente no dejó un comentario.john D.
El cliente no dejó un comentario.April D. | First Impressions
El cliente no dejó un comentario.VERTA P. | Overall Experience
Just be consistent!Quadir B.
Better maintenance on trucks. The truck kept stopping.Timothy W.
El cliente no dejó un comentario.Belinda B. | First Impressions
I cant think of anything really . The ppl that were there to rent the u haul were very friendly and helpful. They even stayed late to meet me when i returned it . I was running a little bit late , so i called , and they were there to assist me with returning the truck. Very nice guys ! Id be more than happy to refer a friend to use this location . And have sent two different ppl to that location . Thank you to the guys that rented me what i needed . You two guys should take my refund and go buy lunch with it . You deserve it . Buy the way , im the lady that had the cat ! LolCHERIE V.
Truck was filthy and damage to truck. Reported with required pick up process. Was still questioned about it when we stopped off. Showed them pics we took prior to leaving lot. Staff was less than lackadaisical.LARRY S.
El cliente no dejó un comentario.TEKERA L.
Guys were knowledgeable and pleasant to work with.WILLIAM F.
El cliente no dejó un comentario.leah d. | First Impressions
Nothing. Really excellent location!Gail B.
El cliente no dejó un comentario.Latonya M. | First Impressions
El cliente no dejó un comentario.Sedrick N. | Overall Experience
When first reserving the truck I was given an estimate upon picking up my truck I was given another estimate which was $30 more than the original. Also my truck wasn't cleaned out like it was suppose to be had to wait for the worker to clean out the truck which took an extra 30 mins from my original reservation time. Overall, horrible experience if I didn't seriously need the truck would have left where it was at. Highly doubt I'll ever use uhaul service again.AUTUMN D.
The young lady was Amazing at customer servicePAMELA T.
El cliente no dejó un comentario.Ronald F.
The facility was always very clean and safe.Dewayne W. | Overall Experience
El cliente no dejó un comentario.JOHN H.
It was allot of moneyReginald K.
El cliente no dejó un comentario.KENNISHA C.
Unfortunately I have very limited family and help here in Arkansas after working alone for a complete day to move a 3 bedroom home I accidentally over slept and was 15 minutes late returning the truck. I was charged an additional $30 for only being a few minutes late UHAUL FEES ARE outrageous I will be removing any items that I have in my storage unit and I will make sure I tell anyone willing to listen not to use your company!!!!QUINCY P.
This was the absolute best experience I have ever had with renting moving equipment. The staff was excellent and professional. The online return was easy to navigate and stress free.SHAWN C.
El cliente no dejó un comentario.MONICA B.
This staff at this location is exceptional. From the Manager to all agents, excellent customer care is nothing short of professionalism and courteous. Each time I visit I'm met with enthusiasm and my transactions are pleasant.WENDY W.
El cliente no dejó un comentario.DWIGHT W.
El cliente no dejó un comentario.ki'ari b. | First Impressions
El cliente no dejó un comentario.Joshua M. | Overall Experience
El cliente no dejó un comentario.kendall s. | Overall Experience
El cliente no dejó un comentario.LAURA LEANN S.
Ms. Martin was very helpful throughout the whole rental process. The whole staff was great.DIORI B.
El cliente no dejó un comentario.Tangela M. | First Impressions
Great Service and EquipmentTRAVIS Y.
El cliente no dejó un comentario.Barry H. | Overall Experience
El cliente no dejó un comentario.CAROLYN I. | First Impressions
El cliente no dejó un comentario.LAURA G.
El cliente no dejó un comentario.HEATH M.
The guy working the desk was very friendly and helpful. Met all my needs. Glad you have found better staff because the previous girl which I'm pretty sure was the manager was AWFUL and rude. I have two or three face to face encounters with her and phone calls and she's rude for no reason. Glad to see a smiling face when I entered today.Andrea F. | Overall Experience
Andrew and Carter were very helpful and respectful. I have dealt with U-Haul in the past but this has been my best experience!KALEISHA W.
El cliente no dejó un comentario.MARKEEVEN J.
Very clean and nice peopleEric M. | Overall Experience
Man, let me start off by saying there wasn't a craps game going on in the back room so that was a plus for Pine Bluff but also at the same time a let down! I had brought my 20's and also my best pulling truck because I came to move shit! The trailer was ready to go and worked great. I enjoyed it more than a fat kid loves cake! And you know how fat kids are! Not sure how you can improve the service here because it was top notch. I've lived in Pine Bluff for 26 years and never have I had service that good!ROBERT M.
El cliente no dejó un comentario.kurwin W. | First Impressions
El cliente no dejó un comentario.Cynthia D. | Overall Experience
We were charged for miles we did not used.MARLENE D.
El cliente no dejó un comentario.JOHN H.
Nothing! Everything was fine. Thank you!LACYREAN S.
Explain your policy and the rules better.DESTINEY M.
El cliente no dejó un comentario.Dorothy M. | Overall Experience
My units alarm kept activating every time I entered my storage. I used access card before entering but it still went off!shevon s. | Overall Experience
Shaming gave Great Service.SHERRI R.
El cliente no dejó un comentario.Angela J. | Overall Experience
El cliente no dejó un comentario.RUFUS D.
El cliente no dejó un comentario.Noel & Gail B. | First Impressions
El cliente no dejó un comentario.Noel F B.
El cliente no dejó un comentario.LYDIA G.
El cliente no dejó un comentario.KANIKA D.
No issues. My items were in a safe secure place. I would use them again.Javonnia C. | Overall Experience
El cliente no dejó un comentario.LEMALU T.
El cliente no dejó un comentario.Mario M.
El cliente no dejó un comentario.STEPHEN C. | Overall Experience
Awesome experience, but I did have some issues at the drop off location. The guy that was on staff that Sunday evening was very rude and upset that. My arrival time came right about the time he was leaving and didn't give me the proper information to return the equipment.RODNEY T.
El cliente no dejó un comentario.NANCY H.
Very easy drop off and clean locationBRENDA H.
El cliente no dejó un comentario.LEE B.
I contacted the store spoke to Ms. Martin, she was most pleasant and knew her stuff. Went to the store met another young lady she was very knowledgeable as well. Met Gregg Simmons . My experience was very pleasant and so was the atmosphere. My family went to Houston to clear my neices apartment after she was struck and installed killed by a drunk driver. I did explain to the staff very compassionate.. Thank you again .Andrea Lynn WashingtonAndrea W. | First Impressions
The tail lights on trailer wasn't working drove at night and made it stressful other than that everything was goodMELVIN M.
All of the customer service representatives provided excellent service.GENEVA D.
El cliente no dejó un comentario.BRYAN G.
El cliente no dejó un comentario.Paul P.
Everything good keep it the way it isHarvey B.
El cliente no dejó un comentario.FRED M. | First Impressions
Nice Customer Service and Quick Paperwork and on the road!DENNIS D.
El cliente no dejó un comentario.JEssica C. | Overall Experience
El cliente no dejó un comentario.ANDREA M.
El cliente no dejó un comentario.Ceotris S. | First Impressions
El cliente no dejó un comentario.Rashad U. | Overall Experience
El cliente no dejó un comentario.Dewayne W. | First Impressions
El cliente no dejó un comentario.kim r. | Overall Experience
El cliente no dejó un comentario.Edith G.
I went to the Pine Bluff location because two other locations in Little Rock didn't have trucks available, even after I made reservations. By the time I got my truck, I was 4 hours behind on my schedule and an extra $60 over budget for an Uber trip from Little Rock to Pine Bluff.ROGER J.
El cliente no dejó un comentario.john D.
Great people and great customer service!CHRISTOPHER H.
Everything was fine.CARLUS H.
Hire people that's not so disrespectfulANDREW K.
The phone service to get you is horrible!!! You have to wait for 45 to 50 minutes before your call is answered on the 1800 #.LINDA S.
El cliente no dejó un comentario.TODD D.
El cliente no dejó un comentario.yvonne f. | Overall Experience
El cliente no dejó un comentario.Sebrina M. | First Impressions
El cliente no dejó un comentario.DIANNA P. | Overall Experience
The customer service in this facility is horrible. A lot of them have really bad attitudeKeisha E. | Overall Experience
El cliente no dejó un comentario.Diamond C. | Overall Experience
El cliente no dejó un comentario.Jamar D. | Overall Experience
The manager and sale representative Brandon was very professional and helpful. I give this uhaul location A++++. Excellent service!Jeffery R. | First Impressions
I just didn't receive the letter about the amount going up. Because some how they mailed it my old Address and that day witch was last month I pay and had to find that out.Lakesha w. | First Impressions
El cliente no dejó un comentario.Renee G. | Overall Experience
El cliente no dejó un comentario.Eric L. | Overall Experience
El cliente no dejó un comentario.TAVARUS E. | Overall Experience
Great experience!Jamario M. | Overall Experience
Wish larger climate controls were available.Shva S. | First Impressions
Services were good.Georgia M. | Overall Experience
El cliente no dejó un comentario.Stella N. | Overall Experience
The facility was great. I appreciate the cleanliness and security. I'll be back in May if not sooner.Jimmy H. | Overall Experience
El cliente no dejó un comentario.Reagin W. | Overall Experience
El cliente no dejó un comentario.Lyric L. | First Impressions
El cliente no dejó un comentario.CHERYL S. | First Impressions
Thanks for your service.Gloria B. | Overall Experience
Very professional and patientMae M. | Overall Experience
El cliente no dejó un comentario.sedric o. | Overall Experience
El cliente no dejó un comentario.alshon s. | Overall Experience
The lady who helped me the first day of, was not good at customer service!David Y. | Overall Experience
El cliente no dejó un comentario.Ken K. | First Impressions
El cliente no dejó un comentario.Misty C. | Overall Experience
Extremely pleased with the storage experience! I definitely use U-Haul next year to store my daughter's belongings during the summer break.Chemise B. | Overall Experience
El cliente no dejó un comentario.komie h. | Overall Experience
El cliente no dejó un comentario.Cindy H. | Overall Experience
El cliente no dejó un comentario.laquita s. | First Impressions
El cliente no dejó un comentario.Debra M. | Overall Experience
Great customer service.😄Sandra J. | Overall Experience
El cliente no dejó un comentario.Christopher T. | Overall Experience
El cliente no dejó un comentario.la tasha t. | Overall Experience
The Manager is rude not understanding and lied to my face that she contracted another uhaul company about the truck i drove the gas mileage was not right i got charged double very unfair place and i have a picture of the gas when we left the uhaul place in little rock ar. Sad sadLAKEISHA E. | First Impressions
El cliente no dejó un comentario.Sharon W. | First Impressions
El cliente no dejó un comentario.Benjamin W. | First Impressions
El cliente no dejó un comentario.Christopher T. | First Impressions
El cliente no dejó un comentario.Michael F. | Overall Experience
El cliente no dejó un comentario.gloria n. | First Impressions
Tonya and her staff customer service is amazing!!! I love this store in pine bluff ♥️♥️♥️♥️Misty C. | First Impressions
The men that was there at the time I checked in were great and actually helpful.Vaunye D. | First Impressions
El cliente no dejó un comentario.Isaac P. | First Impressions
Everything was fine and great customer service was provided.Ariel M. | Overall Experience
Mrs. Toya is a great asset to the Uhual Storage Family. Such a friendly and caring employee. Every time I had a problem, she find the best way to solve all problems. I salute Mrs. Toya for effort and hard work. She truly impacted my college experience by selling me Storage to house my college items. The world needs more people like Mrs. Toya.shederick w. | Overall Experience
El cliente no dejó un comentario.John K. | Overall Experience
Great staff and excellent help. Great patience!ADIAMOND J. | First Impressions
El cliente no dejó un comentario.shamond p. | First Impressions
Clean Facility Great servicejaravien h. | Overall Experience
El cliente no dejó un comentario.Theresa G. | First Impressions
SustainShanterry J. | Overall Experience
On the site it said lower lever. But it was upper level. No way I could get a piano in there. It should be more clear that stairs with no elevator are required to move into the unit. A picture with an arrow to the above unit and maybe a picture of the stairs would be nice. Now, when i get paid, I'll have to upgrade. Thanks a lot-Anna D. | Online Move In
I am satisfied with the service i received.DORIS ANN O. | First Impressions
El cliente no dejó un comentario.ROCHELLE T. | First Impressions
Easily reserved a storage room online. The move-in process was very easy and the staff was helpful and pleasant.Nicholas K. | First Impressions
El cliente no dejó un comentario.Jenny B. | Overall Experience
As long as management and upper management meaning general managers supervisor and CEO/LR area Uhaul will continue to go downhillCassandra D. | Overall Experience
El cliente no dejó un comentario.Travis C. | First Impressions
The storage was great but the customer service from the manager was horrible. She has a very snobby attitude. The other associates however were. Very friendly.Chantell A. | Overall Experience
El cliente no dejó un comentario.Chantell A. | First Impressions
Always have great help and a good experience every time I use this storage.Nautica m. | Overall Experience
Toy is an excellent manager. The facility is always clean and the customer service is prime time. Enjoyed the four years working with her.Frederic D. | Overall Experience
Toy is an excellent manager. I held two storage rooms at her facility for the last 4 years while my children attended UAPB and she has always been professional and provided excellent customer service. Thank you Ms. Toy. You were great.Frederic D. | Overall Experience
El cliente no dejó un comentario.Brittney R. | First Impressions
El cliente no dejó un comentario.Sandra F. | Overall Experience
The staff was very courteous and knowledgeable.ERIK M. | First Impressions
El cliente no dejó un comentario.Amber T. | Overall Experience
Can not get access to the roll up door to after 7 am and the manager complaint when l was able to go in and get the exit door open and when in that way. I move out before the end of month and l prepaid fir next two months and was only refund for one of them months and l rent a trailer and the did connect it properly and my truck was damagedDavid D. | Overall Experience
This uhaul has much better prices for climate controlled storage than anywhere around! Would definitely use again if I have the need!Rachel b. | Overall Experience
El cliente no dejó un comentario.willandria l. | First Impressions
The manager at the location on 26th was very rude and unprofessional. She had me waiting in the store for at least 15 minutes while she cleaned up a truck and watched a video on her phone.greg c. | Overall Experience
El cliente no dejó un comentario.darlene s. | Overall Experience
Very convenient!stacey M. | Overall Experience
My unit is a little to far in the back for the amount I have to unload but it will be ok. And after hours entry is a bit complicated.AMANDA T. | First Impressions
Customer service gave me alot of trouble. Then I had tried to extend truck rental I had to call in. When I did no one answered.so I was a day late in returning the truck as I was returning it I had to unload my things incto my storage to find out I was locked out. So I had to load everything into my friend s car.so I could return it. I also suggested my friend rent a uhaul as well. But at first whatever female that's been giving me a hard time wasn't gonna let my friend rent a uhaul because she knew me. That is a bunch of BS, they be losing customers like that. They had my card on file they could have jus charged it but instead block my access to a storage I had already paid for.Justinna C. | Online Move In
El cliente no dejó un comentario.Markeena W. | Overall Experience
The staff was very nice, friendly and very helpful with explaining how everything works.and very professional.Mary F. | First Impressions
Staff was great. Will use the storage again in the future.Georgia M. | Overall Experience
El cliente no dejó un comentario.Dianna C. | Overall Experience
El cliente no dejó un comentario.Taylor H. | Overall Experience
El cliente no dejó un comentario.Vickie n. | Overall Experience
El cliente no dejó un comentario.TRACY N. | Overall Experience
El cliente no dejó un comentario.Kalisha M. | Overall Experience
El cliente no dejó un comentario.Janice A. | First Impressions
El cliente no dejó un comentario.Sondra J. | First Impressions
My experience was great very friendlyKATRENA A. | First Impressions
El cliente no dejó un comentario.Michael F. | First Impressions
El cliente no dejó un comentario.Takita B. | Overall Experience
We felt it wasn't fair that they raised the price. We would have still kept our unit were it not for that. I was extremely small, and shouldn't have had the price raised. We would still be there if not for that.Pamela P. | Overall Experience
The manager at Pine Bluff is amazing. The other employee Robert (bald white guy) are two of the most caring and helpful people I've met in a long time.Kristopher F. | Overall Experience
If i need a storage, I always go to Uhaul! They the best! Reasonable prices!Alunza R. | Overall Experience
El cliente no dejó un comentario.Ebony L. | First Impressions
Good customer serviceIssac R. | First Impressions
Your manager of the location is rude, unfriendly and has no business being a manager for that location. I will store and use a different Uhaul location in the future because of her.Michelle P. | Overall Experience
The customer Service Representative at this location is very rude. She has absolute no compassion, she's very robotic. My Move in experience was horrible.JANIT D. | First Impressions
Getting the storage unit was great. The truck rental was tirrible. Truck gets up to 5,000 rpms before shifting into another gear. Worst gas mileage ever. You all advertise fuel efficiency trucks.Cory M. | First Impressions
Thank you for securing our merchandise!roy b. | Overall Experience
My total expectations was great. The store and the units were clean and the service was amazing. The staff were friendly and professional at the Pine Bluff location. Ms. Toyedith was impressive.Stacy L. | First Impressions
Very helpfulRobert R. | Overall Experience
Thanks for your services rendered to myself by your company. Keep up the good work and great customer service.Stacey J. | Overall Experience
My only complaint is they were the only indoor rv storage and I loved not having to winterize my camper now it's going to be outside... But, while there, it was great and a piece of mind, thank youLance S. | Overall Experience
Staff extremely helpfulMicheal B. | First Impressions
Very pleased with using UhaulMONICA G. | Overall Experience
The employees and GM were so welcoming and helped me understand everything. Robert Wooten and Mrs. T. Richards went above and beyond. I will recommend this business to anyone.Takita B. | First Impressions
Used this facility for 3 summers during the school years and had a great experience.Ester lean J. | Overall Experience
Everyone helped me have a pleasant experience while signing up.Augustus E. | First Impressions
My experience with the storage unit was excellent and so was the staff.patricia m. | Overall Experience
Plan to us it next Spring 2020.Georgia M. | Overall Experience
Staff is very professional and kind.Aldrekah H. | Overall Experience
This U haul location was very convenient to my child's college. I appreciate the service they provide.camille w. | Overall Experience
The facilities are well maintained and staff are constantly monitoring. It is kept clean and staff are always available to answer questions and assist. Moving in and out was extremely easy!Stacey C. | Overall Experience
Always polite and helpful with a smile. Take time with a senior and explain so you understand. Will always listen to you.PAMELA E. | First Impressions
Very helpfulDiana G. | First Impressions
You deserve 10 stars not 5kerry m. | Overall Experience
Very professionalSCOTTY B. | First Impressions
Up to date storage facility!Ashley R. | Overall Experience
It was one of the most excellent experience I had in storing something did I need it to keep. The place was extremely clean the people butts friendly oh, I was waiting on in a timely manner.Brenda B. | Overall Experience
Very helpfulTony and Shonda C. | First Impressions
Toy was gr8. I recommend this storage company.Michael F. | Overall Experience
We thought we'd need a storage area for only 1 or 2 mths. Turned into 5 mths. Nice people, clean facility, everything you need, even restrooms accessible when at your storage area. 5 stars all around!Jelinda S. | Overall Experience
Your Pine Bluff staff is very helpful and very professional. Ms Toy is your hidden gem. Her customer service is A1Pamela T. | Overall Experience
Customer Service was ExcellentBERNADETTE R. | First Impressions
Great service & we loved the facility!Latoya W. | Overall Experience
Great services got in and out without a hassle.Keysha M. | First Impressions
Wonderful experienceVicki B. | First Impressions
Very professional and most accommodating my needs! Special shout out to sales attendant Toy!SCOTTY B. | Overall Experience
Great StaffSean Y. | Overall Experience
Keep up the good work.Sylvester P. | Overall Experience
Great service!paul s. | First Impressions
My U-Haul experience was handled very welled. Everything is put together in a business like fashion, and the people there treated with the up most respect.Sylvester P. | First Impressions
Always greeted with a smile and Great customer service!stephania f. | Overall Experience
Everyone I talked to was extremely helpful and nice!RACHEL B. | Reservación
The Staff are the best. They treat you like family now the storage is very secure. I will definitely use only U-Haul storage in the future. Love you guys n gals no stay safe.gladis b. | Overall Experience
The staff was very friendly and answered all our questions.Brain p. | Overall Experience
no comments neededlakisha t. | Overall Experience
Alison and staff have been helpful since day 1.latasha t. | Overall Experience
The staff was very helpful and kind.Frederic D. | Reservación
No complaints at all. Had my items in storage for almost 2 years and everything was in excellent shape. No bugs!!!Leo P. | Overall Experience
Quick and easy, didn't feel forced into anything and very friendlyLance S. | Reservación
I never got a storage my order was cancelledLasonya G. | Reservación
Ningunocamille w. | Overall Experience
The staff helpful and friendly.stephania f. | Overall Experience
Service was great, attendant was very helpful, and was very quick with my tight scheduled.Teresa S. | Reservación
The general manager and her staff were amazing every time we had contact.Omika H. | Overall Experience
Great service from the Pine Bluff group!Rebecca B. | Overall Experience
I answer the questions so, that answer it all.christine b. | Overall Experience
Servicios adicionales en esta ubicación
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