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Uri ACustomer Reviews for U-Haul Moving & Storage of Pharr
Testimonials From Recent Customers
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Fast service, polite and friendly staff.
John BAmazing staff as well as being very fast and always giving a helping hand. Storage promotion was a really good benefit for me
Alexis F | Overall ExperienceExcellent service
HERMAN AGreat staff
John PVery good service and I highly recommend the UBox from UHaul.
JOE SReally nice customer help and helpful employees .
MICHAEL EI think nothing
Jose AStaff was outstanding and very professional 👏
JOHN PEven though i and my partner were difficult get in touch the staff was friendly and helpful anyway they could with all information
ADRIAN S | Overall ExperienceVery fast and polite people everything was done in a day within minutes literally
Alexis F | Online Move InRate 10 thank you guys awesome work
Yesenia D | Online Move InWell let see, I rented a 15ft truck a week a head of my needs, when I show up to pick the lady mgr told me that 15ft are not one way.. so she gave me a 27ft that I did not need. She said 27ft are one way and 15 are not.. stuff broke on my way because of the extra room and spent more money on gas that want to..
FERNANDO SThe manager and staff were friendly and helpful. Thank you for the wonderful service!
WEIGUANG YAbsolutely nothing, keep doing great work and ill continue to rent from this location. Thank you. Oh well... maybe complimentary water/coffee ?
RICARDO MAll went smooth.
RUDY GVery professional. If my girlfriend runs me off again, my need a larger one.
CLYDE C | Overall ExperienceFriendly and kind customer service
RAUL BTop notch customer service
BETTY B | First ImpressionsI ran into a very difficult situation and Elvia was incredibly helpful (above and beyond). She was also very happy and engaging once I showed up to the drop off location. I was checked out with my return in reasonable time. The location is very easy to get access to as well.
SHANNON MWash the windshield. It was filthy. The steering wheel had a LOT of play in it, making driving difficult.
Marcos GEverything was great, but the vehicle has a balance issue, steering wheel shake and the suspension made some loud metal ro metal sounds. I didn't exchange it because I had to stay on schedule, but overall I am happy with the service.
Alfonso UHave contracted for 5days,but only used it For 3days. Wondering if I get refunded for turning in early?
bob cDrop off sign would be great
Rodolfo BNice associates
GINA P | Overall ExperienceI have no improvement comments, great job!
David CEveryone was a pleasure to work with!
BRIAN D | First ImpressionsMore agents at the service desk. I waited for more than 20 minutes before I was able to pick up and drop off
OCIEL SMs Elvia Gutierrez is Very professional and knowledgeable about every aspect of UHaul! Enjoy doing business there!!
REX BMe and my sister get there to pick up our U-Haul for our move. We have to wait because the previous customer didn't clean it. Which in reality the employees should make sure their trucks are cleaned before the new customer arrives.Second the last that helped us drove the truck to the back to clean it then she comes back and tells us the truck isn't a full tank but 3/4 of a full tank that once truck is return should be return the same as when picked up. So today 7-28-2024 we return the U-Haul and were told that we are going to get charged $11 more for the gas mileage because we didn't return the truck on 7/8 of gas when we saw the mileage and it was at 3/4 of gas which when we returned it we even went past it a bit. Overall my experience using the U-Haul wasn't an issue but the fact that I got charged more for the mileage I think wasn't right. Also when we were moving the U-Haul leaked and got one of my items got water damaged . I should be entitled to a percentage back due to water damage of my belongings.
BEATRIZ SGood job guys
antonio rU-Haul is the best way to move thank you for being there for us 🙏🙏🙏🙏❤️❤️❤️❤️
KAYLA GAlways use U haul for your mioving
KAYLA GThis is my first time doing a rental , Was a excellent service was easy and fast service, When I pick up and the drop off the rental was awesome, they didn’t waste my time !! Thank you both place I went …
JULIO LEverything was great! We did not have any issues during our travel and move. I appreciate your services!
Rosa MI had to go back because uhaul trailer had expired tags.
Humberto SExtraordinario servicio al cliente
Guadalupe SKeep with the excelente customer service.
Teresa SExcellent service from staff. Facility was great & well maintained. I recommend this location.
ERIC M | Overall ExperienceMs Gutierrez was excellent in providing me with a cleaning vehicle. She was very professional and courteous!
REX BKeep up the amazing work all the guys helped me very good thank you
Jaime GNothing, all went well. Staff professional and friendly.
CLYDE CNada
John CMore truck parking
MARK MNothing. Very friendly customer service and fast as well. Not much else to expect.
Justino TThe lady who helped me was super friendly, attentive and professional. very smiling
Amaure PMy only concern is that I attempted to clean the truck but there was no trash bin to dump the trash in the back of the truck and I live 30 miles away. I had a pair of mirrors break in the truck but I didn't have a place to throw them out.
Eleazar G | First ImpressionsPut keys out for after hours pick up. Honor reservations like your supposed to.
LARRY AI cannot think of anything. Every aspect of transactions was exceptional. People were friendly beyond expectations from beginning to end.
carlos cReally nice
david g | Overall ExperienceElvia and her crew (like Eric) have always been the greatest team of Uhaul reps that I have ever dealt with. The always go above and beyond to help us. Thank you This is the team the emulate across UHAUL!
israel g | Overall ExperienceNot much! Candice helped me change my reservation. Great worker! Also, I was unable to take final photos of exterior and interior using app. I was able to pay and took photos using my camera so can email or send those to appropriate channel.
VICTOR TGreat service, done on time at a great price.
David BI had serperated a dolly and it was not given to me because the store didn't have any. I did my reservation with time?! I had to move from the third floor with no dolly. Never going to this locations again.
Karen DThe only bad thing is that they charged me for gas even this it was delivered the same way I picked it up. It was self drop out because of after hours. I contacted U-Haul via email, regarding the charge which is total Robery.
Juan CHave a hitch installer when setting the appointment or to have us get notified when the date is selected that there is no installer instead of waiting til the last minute!
Heriberto PEric, the staff, the girl manager had excellent customer service!
Ashley D | Overall ExperienceThe employee that serviced me went above and beyond. He deserves some recognition and even a raise.
Nestor SThe manager was very efficient, helpful to all waiting by getting other staff to assist. All details were explained very well. He gets 5 gold stars from me.
VICKI S | First ImpressionsThe AC system In the truck that I was given was not working so it made the drive very uncomfortable. Also, the car transport that I was given one of the tiedowns for the wheels was broken, so I was only able to lock down one wheel.
Lionso NYour employees were top notch!!!!!
Matthew JStaff was friendly and professional thank you
Paul MI LOVE THIS PLACE. Wonderful staffing. The manager Elvia is very attentive and make my rental experience better everytime.I recommend for all my friends. Best place to rent a Uhaul . Dont think twice.
Teresa SStaff was very knowledgeable about the products and services, as well as being friendly and accommodating to our moving schedule.
Baldemar GOverall great experience. Was surprised to see how much dust had accumulated on my furniture.
Margaret T | Overall Experiencetruck was dirty, still had splattered bug all over the windshield
nancy dDrop offwas easy. Only thing the guy who walked out to tell me where to park the trailer , needs some better manners. First he whistled at me when i got off my truck to walk to the front door then he just made hand gestures of where to drop off the truck after that he yelled again when he unhooked the trailer and told me i could go. This location looks excellent just the young man helping needs some better customer service training.
Jorge SGreat service very knowledgeable Great customer service Mr. Joey Trevino took the time to show me the units and helped me in deciding great service A+++
ARTURO L | First ImpressionsGreat Service!
Barron FThe staff was very friendly and helpful
Lawrence WThe team went above and beyond to make sure that I had a smooth check in and check out.
William GDefinitely recommend, thank you for your service.
Richard F | Overall ExperienceThe only reason I wouldn’t completely recommend the unit, is the cost and the fact that it went up during the time that I rented the unit.
Juan R | Overall ExperienceI really appreciate everything and everyone that works in this facility well helpful n friendly always have the right answers u need to know
Bob R | Overall ExperienceElva was awesome! Give that lady a raise.
April P | Online Move InEveryone is very helpful and friendly at this facility . They worked with me and provided assistance in all my moving needs
Sandra R | First ImpressionsAlways fast and friendly service.
raymond g | First ImpressionsAmazing staff and very knowledgeable. Very courteous and attentive, much kudos to the staff and their management. Recommend!
Erika S | First ImpressionsThanks for good business
gwendolyn j | First ImpressionsI had no complains, facility was always clean, and staff has always been friendly and helpful. This is why we always keep coming back for all our moving and storage needs
ALMA D | Overall ExperienceGracias
Quickson N | First ImpressionsAwesome service
Noe H | Overall ExperienceEvryone was very helpfull!!! Evrything and evryone was exelant!!! Great service!!! Im handicaped, my expirence was very good with evryone there! Great job!!! Thank you all!!!
Jose P | Overall ExperienceHad a bad experience with this company
HEBER C | Overall ExperienceStaff is very helpful.
ANNALEE A | Overall ExperienceElvia was fantastic to work with as I waited for a covered RV storage area. Jonathan was also very helpful.
Jim B | First ImpressionsAwesome
Juan M | Overall ExperienceStaff has always been very hospitable and friendly; very accommodating and above all professional
israel g | First ImpressionsA exelent service
Juan C | Overall Experiencethis fat guy was so helpful
Raul S | Overall ExperienceBest in the Valley
Antonio M | Overall Experiencethis guy Erick , was so friendly
Raul S | First ImpressionsStaff was very knowledgeable and helpful, extremely impressed. They made everything easy.
PAMELA J | First ImpressionsGreat staff
ROSALINDA M | First ImpressionsYour staff in Pharr are the best. Especially Rose....
BRANDON A | First ImpressionsManager has gone beyond my expectations for customer service.
MARIO G | First ImpressionsGreat experience great staff loved the whole experience thank you for everything
JOSE Z | Overall ExperienceAnnoying when I always had to call inside the store to open the gate outside since it wasn't working. The manager Elvia needs to check her attitude she is rude
Roxy M | Overall ExperienceStorage was leaking most of my furniture wet
Amer A | Overall ExperienceGreat workers en especial Elvia and her people for sure I back soon.
Yasmanih R | Overall ExperienceAwesome customer service, quick and easy. No problems encountered. Gracias
james v | Overall ExperienceThe storage facility are in excellent conditions to keep your stuff. Great service from all the employees. If I will need again another service I will be back with Uhual without any doubt. Gracias
Luis T | Overall ExperienceGreat service at a decent price
HEBER C | First ImpressionsElvia is the greatest and all her team are super as well
steve s | Overall ExperienceGreat experience recommend to others
GARY C | Overall ExperienceThank you. If I ever need another unit I sure stop by.
Juan F | Overall ExperienceExcellent service
Ernesto G | Overall ExperienceI was ver happy with the price, which is why I chose U-HAUL. I decided to leave because the price kept going up. I was not aware that the price was flexible. I was under the impression that the price was fixed.
Dolores m | Overall ExperienceEasy register, options and easy acces loved that the indoor units have carts to wheel in heavy or several items .
GRESSENIA F | Overall ExperienceThe manager Elvia is top notch at this location.
steve s | First ImpressionsEverything was well maintained.
HELEN C | Overall ExperienceThe driveways needed repairs, there was some big potholes and damage that can be hazardous
Pedro V | Overall ExperienceGood Customer Service!
MICHAEL D | Overall ExperienceI got charged 1st month's rent on storage when I requested first month free. I brought a 15 foot truck from New Mexico and qualified for the free month. The manager Elvia advised me that I should have requested first month free when I made the contract a month ago. I told her I did but she just kept repeating the same information. She also said she could not credit my card the amount charged for the first month. I will be calling the Uhaul center to try and resolve this issue.
Miguel V | Overall ExperienceEXCELLENT SERVICE…THANKS
MARIBEL G | Overall ExperienceI have relocated or I would still be using this facility. Very happy with the customer service, the facilities, and the prices. ¡Gracias!
KellyL S | Overall Experience