Comentarios de los clientes para U-Haul Moving & Storage of Pharr

Outstanding service and personnel. Will definitely use again

Always so friendly keep it up

very friendly staff. clean and secure

truck was uncomfortable to drive, didn't have cruise control. the windows could not be adjusted. the truck is not low as advertised. truck was noisy, truck door needs a rope or something to be able to lower the rear door. Basically this vehicle sucked

Good service and organized .

Nothing. Service was great!

They folks that helped me were polite and professional. My reservation had a mistake and two gentlemen were quick to correct and get me on my way.

At rental location Erik and Becky were very professional and friendly. No problems what so ever. Thank You!

Just speak with Eric he is an amazing person with great energy.he Had me and my mother & sister laughing and smiling the whole time . Very respectful!

None

The service was spot on. Eric was personable and walked me through the whole process.

Was charged for extra day when service desk was backed up and did not checkin in time , have rented before from this store always had great customer service , will be going to different store from now on

We have always had good experiences with U-haul. Your having a pickup to rent was awesome! Thank you.

I reserved a 26 foot truck for a Thursday on a Tuesday morning in Alamo which is where it was needed to be picked up. I was told that the truck would be dropped off there, so that it could be picked up where I made my reservation. I had to drive out of town to pick up the truck which made me pay extra and waste more time. Very inconvenient.

They are extremely fast and friendly. I will continue to do business with them. :)

excellent 👍

Eric & Jabar were totally awesome in helping me. Very friendly and helpful.

Will rent again. Thank you

Very satisfied with customer service received. Employees were extremely courteous and helpful. Will definitely recommend and use this location again when necessary.

The facility were well kept and staff friendly and professional. An unexpected hassle free experience when I had delays in a move into a new house.

Their hospitality is amazing and always happy to help.

Climate controlled units never felt cool. Door on unit would not stay up. When in the store employees always worked at a snails pace

They are always very friendly!

Jonathan was extremely helpful, professional and courteous through out my whole experience of unloading U-boxes to a storage unit. Jonathan's expertise and pleasant daminer made for a very positive experience. This is why I'm a returning customer to this site for their professionalism and positive attitudes with every interaction. Thank you!

GREAT EXPERIENCE!

Great customer service

Great service and will definitely be using services in the near future again!

PICK UP LOCATION WAS NOT THE LOCATION ON SURVEY IT WAS THE LOCATION IN RIO GRANDE

Eric was so helpful and worked really hard to make sure my wiring installation was done efficiently and correctly and made sure everything was working and safe before I left. He had to order my wiring kit, kept me informed as to arrival and got me in quickly when it came in. I was very happy to have such a professional get me on the road. Thanks for the great experience!

Please make sure you hire friendly and professional employees, the boys working at your uhaul location in pharr, tx are extremely rude!!! I will never go back to that specific uhaul location again!

The staff is friendly and helpful, the lady manager was very nice and very helpful every time I dealt with her. I would recommend this storage facility. The store has all the moving supplies you need such as boxes, bubble wrap, tools, straps, pretty much one stop shop if you’re moving.

Great place to rent. Very professional employees

The costumer service here is excellent and I will continue to rent only here because they really take care of their costumers.

Awesome service and great prices. However your success is definitely driven by the people you have working here locally. Your employee spoke very highly and proud of Uhaul. I wish i had more employees like this in my work organization.

Employees are always willing to help and treat me with a smile which goes a long way nowadays.

Online process is supposed to make things simpler however it was quite the opposite I had to go to 2 locations go get a truck. The first location no one was ever able to help. The second location all I needed from representative was the key to the truck and that took 20 minutes:( pick up time for uhaul was 3:45 (first location) I got in the uhaul at 5pm:(

My entire experience was excellent. The staff was very helpful. The facility was clean and secure. I was very impressed and would highly recommend Uhaul storage to anyone needing a storage unite.

The majority of the staff was amazing, including the manager. There was one exception with one of the employees in which he told me that was ok for me to go and get the lock when I was getting all my stuff from the storage and when I came back to return the unit, he closed the store in my face and told me it was too late, even thought I asked him if I had time and if he would have wait for me and he said yes. It took me, about 5 to 6 minutes to return to the store. Besides that experience, everything else was great! Rest of the staff is somewhat friendly.

Very helpful and curious!

Thank you for everything

Staff was very helpful in every aspect. During hard times due to covid the late fee was waived. Also when i needed to add someone to the account they navigated me step by step over the phone on how to do the change online and were sooo patient and helpful! The management was always friendly . id Definetly recommend the Pharr Uhaul to anyone in the area and surrounding towns

Charged an extra day plus mileage.

Everything was explained to us with no problems. Excellent service in and out in minutes

Train your employees how to treat customers and how to explain the steps customers have to take to rent and take back in my case a truck!!!

I was looking for a safe and secure place for my RV and close to home

The wiring / signal when we left TX good but 100 miles to AZ it when off. May this be check often for every one.

Jonathan was always ready to help.

Very friendly, I loved

Keep up. The good work

Since the first day, the u-boxes weren't ready at the correct time, I had to wait 2 hours just to get access to my boxes, and the end of the loading there was still a mess going on about the assigned boxes and couldnt be shipped. After that you guys cancelled the delivery option that I had on my reservation and I had to go and pick up my stuff in my card plus rent a cargo van to finish the job, and the worst thing is that the boxes arrived 2 days later than promised, the manager in the shop told me I should get $50 USD per day delayed, I really hope I do, and the money I had to spend on the cargo van because of the cancellation of the delivery option. And just to finish the gently ride, is not very gently, my stuff were all over the place, most of my boxes were holed because of the not very gently ride.

Customer service rep was rude and seemed like he was drunk. Made me take trailer to 3 different spots to drop off.

Customer Service from one guy was wonderful, but the other was horrible.

Super courteous and very friendly

Top notch,cleanliness and excellent customer service. Gained a customer for life.

The day I was supposed to start working on moving I was not able to because the person who attended me in the beginning said my truck wasNot fit for hauling. I went the next day and there were no issues. the person who attended me the next day was great! I was able to rent a U-Haul .. but it was still a huge inconvenience to have such uneducated people working at that location. I fell behind one entire day because of somebody who didn't know what they were doing didn't allow me to rent the U-Haul. I did not get his name but it was very upsetting. I believe his name was “ Danny “ but not sure about last name.

Everyone was very friendly and kind. I had no issues with any part of U-hauls services. Although, while i was there some employees did not have a "Customer-first attitude" with other customers. That needs a little work. But with me, fortunately, I was treated very very well. I will remain a customer for a long time. Prices are very reasonable. Thanks again.

Excellent service.

We had a great experience!!!

Staff member named Eric went above & beyond to ensure all my questions were answered, was extremely polite & never stopped smiling underneath his face mask. It helped calm my Overwhelmed nerves from my moving chaos.

Great customer service at this location. Same at tye drop off location.

Good

It was an amazing experience and Eric and the staff were excellent in helping me. Five stars.

Didn't have trailer I wanted, and wasn't offer a bigger trailer for the same price. Instead I had to pay for a bigger size that I didn't want or need.

Attended with respect and very well organized and cleaned.

Make changing drop off locations easier

The cabin smelled dirty it stunk.

Great service

Support staff at Phar Tx was a pleasure to work with very helpful and friendly. Dealing with Rockford Illinois was a nightmare

they do a great job

Everything was excellent

I would rate a 5 star, but the buildings need to be fumigation more often. My outdoor storage had a lot of spiders. Either that, or fix the garage doors seal better. And one more thing, i would have liked 24 hours access. Other than these minor things, excellent place. .

They were wonderful!

Great service,would definitely choose this same location for any future storage needs.

Nothing.

Very helpful customer service.

Wait times could be improved

I love the customer service at this Location and I been renting here for quite some time and I will not go any were else.

We didn't get our dolly which was a bit painful, but everything worked out.

great sercice

Want to thank the manager helping us out great lady amazing customer care... great job

No lie, this U Haul facility has been the absolute best. Having had storage units from Houston to Austin to San Antonio, this location has given me the best experience. Yea this is a move out review but FYI, I moved to 2 larger spots on the property. Nuff said...

Great customer service, very professional and polite

The business is very clean and the service is excellent

Johnathan was very helpful, has fantastic customer service skills. Would definitely recommend to everyone your location and of course Johnathan.he was just awesome. He is a very kind and very attentive in listening to my our needs, very pleased. Thank you

Very clean facilities and staff very friendly

Elvia was great. Very helpful.

Easy process! Reserved everything online and within an hour I was able to get into my storage unit.

All staff members were very helpful and friendly.

😊

overall good

I would recommend Uhaul to everyone!! Not disappointed at all they have all the tools you need weather your moving out or moving towns !!

Nice job. From Wisconsin to Texas your road assistance and 26 truck was great. Thanks

I enjoy interaction with the staff at this environmentally safe facility. The staff is amazingly friendly and helpful, always having smiles and giving out good vibes.

Very friendly staff.

Eric was great!

I find the staff at this facility very friendly and professional, particularly Miss Elvis Gutierrez. It is VERY clean with easy access. I will be back.

Having issues with getting into the new building B to do necessary work in our storage unit ... help was great when available and would only recommend more staff present to help with customers.

Great customer service, manager and employees always with a very positive altitude. If I ever need you guys, I will definitely come back and rent from you......thank you!

Very Secure, extremely courteous service, very convenient. Definitely recommend this UHaul Center.

Very helpful

Tho I reserved a 20’UHaul & car dolly 2 weeks in advance for Peru, ILlinois location, the day before I received 2 separate emails that 20’ UHaul would be in Ottawa, IL & car dolly would be in Pontiac,

Person that helped was very very nice. Very helpful and met all my needs.

Every time i went to the office the staff was very friendly and helpful. Facility is very clean and accessible. My items were well kept in the climate controlled unit. Will use again if need arises.

Elvia was very helpful and knowledgeable, about u haul trailer. We have use them before. The area is so clean, that my wife and I decided to store are travel trailer.

Excellent service

Really nice people at the front desk. Very helpful.

The reservation portion was fine, however, the check-in and service at the Uhaul location on hwy 281 in San Antonio was extremely poor. Supposedly the internet service was down, we lost hours.

Excellent service

Very friendly...answer all your questions very knowledgeable

Professional service. Elvia was Eager to be helpful. Thank a Elvia I appricate Your patience even though I lost my key . Yours respectfuly, ~ Pablo Salinas

The price is very reasonable, the staff is the friendliest around and they treat you as if you’re their number one priority!

Excellent services and team. Used rental and storage services. Psinless and great prices with great customer service by all team members worked with.

Quick clear, peodesionals

It is very good

Most affordable company with so many options. Staff has been great as well.

The best customer service! They were virtuous and quick to help us!

Thank you Ramsey I believe was the gentleman who was very nice and patient.

Outstanding, friendly, helpful and professional staff.

...

It does the work.

Great customer service

Great customer service!

Good informed personnel . Helpful too.

This my second time using their services and again did not disappoint. They went above and beyond for my business. I will continue to go back to this facility for their outstanding customer service!

Great service, I am happy with my service with uhaul & I will recommend to family & friends.

excellent manager, good staff.

Staff was exceptional.

I live in Illinois and had to rent this unit after my Mommy passed away. Staff was always very pleasant, patient, and helpful with all my concerns and questions, even from a Pharr ~ lol!

NA

Bebo was fantastic! Knowledgeable, friendly, helpful. I had issues with the central scheduling personnel not listening to my needs but once it was all worked out, I was very satisfied.

No comment but everything was great!

You guys did a good job. It was great doing business with your organization in Pharr, TX. All the guys were always busy and ready to serve the customer.

Everyone was very nice.

I was told that there was an RV space available at this location that would accommodate a 24' trailer. Upon arrival, I was told that the area was under construction and was not available Waste of ti

Easy process and good customer service

Staff was great. Would use again.

Poor rating because your after hrs facility so small there was GREAT difficulty maneuvering an SUV and 6x12 trailer and a 26 ft truck into the available space Poor recognition/planning by U-haul

Thanks for your help.

Elvia is Awesome, she goes above and beyond to meet clients needs. Excellent Customer Service. She should receive a raise with her Staff. God bless you all. Magdalena recently moved from Orlando

Excellent manager and staff