Ensure that the tires are in good condition.Karen N.
Customer Reviews for U-Haul Moving & Storage of Pflugerville
Pflugerville, TX 78660
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nagaraju K.
Awesome service great folks to work withMike D.
El cliente no dejó un comentario.Connie S.
El cliente no dejó un comentario.Madeline E. | Online Move In
El cliente no dejó un comentario.JASON T.
Pave the parking lotPAT M.
El cliente no dejó un comentario.Mark D.
When I dropped off the rental the office clerk Mavis didn't bother to greet me, didn't bother to try to see what I needed. She didn't come check out the rental, she just brushed me off and didn't seem like she cared and was more interested in what she had on the computer. There was no customer service with her whatso ever!Paul H.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Quentin D.
Great customer service!!!kima O.
Another GREAT Experience!. Arjunn, Mavis, Craig, Nico, Samantha & the rest of the staff there have all been SO Great to work with! This is absolutely the BEST location in the Central Texas Area! Would recommend them 101%!Craig B.
I was supposed to return a van that I rented to a different location, I did inform the person at the front desk about this and he didn't mention that my return location was the same as my pickup location nor he mentioned that for van in fact is a policy to return at the same location. I selected this option online, so I'm not sure why the system put me with the same location for both pickup and drop off. At the end of the day I had to drive double the miles, and spend double on gas. Definitely not a pleasant experience.Carolyn C.
El cliente no dejó un comentario.FREDDIE C.
What a Great Group - EVERYONE I've seen there was SO Friendly & Helpful! Arjun, Mavis, Nico, Craig & Samantha each get 5 stars! They make this the BEST location around in my wide experience. They have a large selection of equipment so they have the truck or trailer I need! Great Experience once again!Craig B.
El cliente no dejó un comentario.Christy M.
El cliente no dejó un comentario.Anthony S.
Quick and fast process. Staff ver friendly.Benjamin D.
El cliente no dejó un comentario.Dolores O.
Staff on site was very helpful and quick with service. Getting my truck and supplies was easy.Michael O.
Everyone was friendly & the lady who checked me out was excellent with customersDENISE D.
El cliente no dejó un comentario.RAMON U.
El cliente no dejó un comentario.clyde R.
I was ok with this place till when I went to my storage unit and found wood in there. I called the office and the guy who came keep saying he don't work on this side this is not his job, he works on the other side this was not his job. I felt like as if I was inconveniencing him or something. I didn't like that. Why wasn't the unit cleaned before it was rented to me? So what he did was left the wood in there , closed the door and gave me a different unit number to use. Not standard practice I'm sure.SYLVIA S. | First Impressions
El cliente no dejó un comentario.AHMED A.
El cliente no dejó un comentario.Aura R.
El cliente no dejó un comentario.JUAN G.
El cliente no dejó un comentario.GINA B. | Overall Experience
They are really very friendly and helpful on my behalf they were always friendly to me and help me with a lot of questions I will take them anytime for my storagemaria v. | Overall Experience
Good service and quick will use again at end of month when moving.Robert C.
El cliente no dejó un comentario.ALONDRA A.
The lot is dirt and a little gravel. There were not enough workers. Arjun the manager is really good. I like dealing with him. Get him some more help. The dirt lot is not his fault. I was able to leave my car at the lot. This REALLY helps me. I plan to use this place again before I am finished moving.EDWARD L.
El cliente no dejó un comentario.Krista P.
Everyone was super helpful, including the guy that hitches up trailers. Great experience.Lisa R.
They were great from pick up to drop off. Everyone worked with my changing schedule. Thanks so much Uhaul!Meagan K.
El cliente no dejó un comentario.Norman H.
Really appreciate you waiving the extra day's fee for returning trailer 90 minures late.Kevin J.
El cliente no dejó un comentario.Daryl H.
El cliente no dejó un comentario.Alma E.
El cliente no dejó un comentario.mira M.
El cliente no dejó un comentario.Karin W.
EveryThing Was Great!!! Have a Great Day!!! Vic & Jade )victor B.
If the UHaul sign wasn't there with the equipment, I would say this looked like dirt lot with trash and junk in it.Jeffrey S.
The truck is quite old, and you can feel it. It was also dusty. But the employees were very nice, lovely even. They deserve a raise. There was a really kind Caribbean lady.XAVIER B.
Truck air conditioner was stupid and inconsistent 30mph through a city and it was blowing hot air Dead stop at a light, it would blow cold 70mph on highway it would go from hot to lukewarm air Worst truck I've ever been inBrandon B.
Improve website reservations. I reserved pickup/dropoff at a different location (in Round Rock) but apparently they didn't actually have the trailer we reserved. So, was called and given this other less convenient location for pickup/dropoff. I also reserved 2 utilities dollies online, but this site didn't have any, so ended up having to figure out a plan B for that. Just wish the website had an accurate reflection of the equipment that can be reserved at each location. Living in Liberty Hill, I would have likely leaned toward a georgetown or Jarrell or other location more north for pickup if I had known the Round Rock location didn't have the trailer I wanted. The commute back to Pflugerville to drop-off the trailer was not fun. That said, the Pflugerville location was friendly and helpful and the trailer was in good condition and clean.Lyndon C.
El cliente no dejó un comentario.Kenneth B.
Great guy helped us unhook and drop off!!!James S.
Did not have any problemssam P.
El cliente no dejó un comentario.William A.
El cliente no dejó un comentario.Danny F.
El cliente no dejó un comentario.Lashoud P.
Samantha is very cute and helped me complete my reservation. The man who took my reservation was efficient and helpful. The guy who hooked up the trailer was knowledgeable and answered all of my questions patiently and with a good degree is explanation.Rex H.
El cliente no dejó un comentario.thomas C.
While U-Haul openly allows for towing, the equipment it rents unfortunately only works for 2" ball hitches. Had I known this was true I likely would not have rented. It did not ruin the vacation overall, but it did both delay and inconvenience it. More than one statement on the website referring to the specific towing capabilities of the U-Haul fleet would be beneficial.David F.
El cliente no dejó un comentario.Lanny K.
My rental worked out fine, however the man in the office was less than pleasant. He made it a point to call my secondary contact on speaker phone because I assume he didn't like how I looked. Meanwhile five people were in line behind me, and none of the previous five customers secondary contacts were called on speaker phone. Really it was just a shitty thing to do. I don't know why he didn't like me or assumed my secondary contact wouldn't work, but I'm not likely to return my business to U-Haul anytime soon.Christian N.
The tire on the trailer I rented shredded. No one inspected the trailers tires before I left. It was inspected by a tire shop who stated that the tires are dry rotted and that is the reason it shredded .JULIE H.
Was understaffing, only one person for signing to pick up !amir S.
El cliente no dejó un comentario.Mario G.
El cliente no dejó un comentario.Randall E.
What a GREAT U-Haul. They treat you like a friend instead of just a number. Arjann, Mavis, Nico & the crew are SO Friendly & Helpful. I could rent from a closer location, but I don't mind driving further for the much better experience. The staff at Three Points is EXCELLENT! I would give them Six stars if I could.Craig B.
El cliente no dejó un comentario.Matthew M.
No issues with this location. Very busy branch. Super helpful employees. Generally though, uhaul may want to consider retiring some of the fleet. The vehicle I got this last time sounded like it was on its last leg and I was worried it would break down. It didn't but still worrisome.Marie Z.
"Nico" really helped us out with trailer connection process.Blake T.
El cliente no dejó un comentario.SERGIO G.
El cliente no dejó un comentario.loukas D.
El cliente no dejó un comentario.Mordekia T.
El cliente no dejó un comentario.Zach S.
The desk attendant was friendly and helpful. By far the best person I've spoken to at a UHaul.David B.
Great experience. Fast and very helpful staff!MATT M.
Drop off was easy even at nightGarrett D.
El cliente no dejó un comentario.Luis G.
All the coworkers are great. They are warm hearted people who are willing to help. ¡Gracias!Tim W.
Fast simple knowledgeable friendlyNnanna E.
El cliente no dejó un comentario.Danielle H.
They had the 20 foot truck ready and waiting. They knew I was coming in hot ready to haul some junk. And junk we hauled. 2 trips full to the max. Arjun always knows what I need. His team in on point and quick with the smiles. The check in was smooth like a race track. Don't worry y'all I will be back soon for more truck action. Stay cool.Jacob W.
Very rude. Clifton is a terrible representation of customer service.Caroline M.
El cliente no dejó un comentario.Darcy B.
Service was friendly and professional definitely will go backJose G.
Nico was so nice!!!! He made sure our trailer was hitched safely and correctly. He was working super hard the entire time we were there and helping other customers. Honestly such a sweet and friendly face! He definitely made our experience well worth it. Thank you!!!!Jasmin L.
El cliente no dejó un comentario.Roger R.
The woman at counter was very nice and great at multitasking! The guys outside were quick and helpful.Carolyn S.
The front desk person and young man that helped us with the dolly and truck were super helpful. I would definitely use this location again.Aileen C.
This location is great. Other new Pflugerville location was terrible. Turned me away and said I would be charged a 2k$ fee if I dropped my trailer there.Wes I.
El cliente no dejó un comentario.Kevin J.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.DANIEL R.
El cliente no dejó un comentario.Katrina H.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.JEFFREY K.
El cliente no dejó un comentario.Jay M.
El cliente no dejó un comentario.cecilia M.
The initial contract I received had inaccurate information about the rental truck's current gas level. The contract said the gas level was at 7/8 of a tank, but when I got in the vehicle it was actually 3/4 full. This inaccuracy led to me being charged to add gas to rental after I returned it, despite me adding more gas than I used to the rental. I did appreciate that this site was quickly followed back up with me and refunded me for the gas charge.Danny F.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Christopher D.
There are not enough staff members at this location and it is always a very long wait. The parking lot is not paved and have massive divets that are dangerous.Amanda P.
Changed extra money for no reasonVijay R.
I asked for a U-Haul in Round Rock Texas to move local to Georgetown Texas, I was sent all the way to Pflugerville Texas to pick up the U-Haul. That caused me to have to drive about an extra 16 miles, due to also having to return back to the same location to get charged for a local move, Call Center was no help and gave me a phone number to talk to someone, That closed a 5pm. I had to pay for extra miles and fuel. This also cost me time. There are several U-Haul's in Georgetown and Round Rock that would have not been completely out of my way. This sort of issues are why my favorite spot in Round Rock is no longer going to due business with U-Haul. I am going to have to find a different company that values their clients and not just say we are working from home and cannot help you. If that is the case, why even have them answering the phone.EVERETT H.
El cliente no dejó un comentario.Clifford L.
El cliente no dejó un comentario.tanju T.
El cliente no dejó un comentario.William M. | Overall Experience
The unit was not well lit and the lot needs paving every time it rains I could not excess my unit because the storage lot would be very muddy leaving your vehicle, carpet and shoes inside and out very dirty.LLOYD H. | Overall Experience
The fuel light indicating only 50 miles remaining before empty was on when I picked up the truck. Also, I was charged $40 extra for returning the truck 16 mins late.Dustin B. | Online Move In
El cliente no dejó un comentario.Gregory H. | Overall Experience
El cliente no dejó un comentario.CHANEL B. | Overall Experience
El cliente no dejó un comentario.nathaniel g. | Overall Experience
El cliente no dejó un comentario.Brandi G. | Overall Experience
Worst experience ever for renting a storage unit . Went with a 28ft trailer inside the gate that took 30 min to get into only to find that the unit I was assigned already had a lock.after an hour someone finally came and said they didn't have any units that size and walked off. I was stuck inside the gate of the building another 30 minutes because I couldn't get out. Luckily someone that has a unit there let us out. Won't go there every again.i am still waiting on my refund but I'll give it a few more days.Kevin M. | Online Move In
El cliente no dejó un comentario.Stephanie M. | Overall Experience
El cliente no dejó un comentario.Divine P. | Overall Experience
El cliente no dejó un comentario.bobbette C. | First Impressions
El cliente no dejó un comentario.regino m. | First Impressions
El cliente no dejó un comentario.John C. | Overall Experience
El cliente no dejó un comentario.Garren T. | Online Move In
The overall process for truck rental was exceptional. I did everything online and even made some last min changes. It went well for pick up and drop off. The online system rented an inaccessible space, but the onsite manager quickly got us into another unit so that we could back up the 26 ft truck and unload much easier. Such great customer service!!! The only suggestion would be that the storage facility wasn't as clean and well kept as I'd expected it to be...looks older and cluttered/ in disarray.Melinda L. | Online Move In
Mavis was super helpful.CHAUNCEY J. | Overall Experience
El cliente no dejó un comentario.David C. | Online Move In
¡Gracias!HUNTER P. | Overall Experience
El cliente no dejó un comentario.JENNIFER V. | First Impressions
El cliente no dejó un comentario.Jacob T. | Overall Experience
GreatBEVERLY RENEE A. | Overall Experience
Thank you for your helpCynthia R. | First Impressions
The payment dates and the date you pay for a storage unit is terrible they want you to pay for the next month less then a month after you get the unitDonald A. | Overall Experience
El cliente no dejó un comentario.Susan K. | Overall Experience
We have been trying to return our storage and one of the employees is very rude and unhelpful. When I let her know I couldn't get into the gate to retrieve the lock she stated I must for this current months even though we were returning the storage she the proceeded to argue about how it can't be released until payment is made and come back tomorrow when the manager has returned. The next day I missed the call from the manager and when I called back she answers the phone but denies the conversation and refuses to let me speak to the manger not only that she denies me leaving the keys with her and says I need to return the lock. She rose her voice, lied and now I have to go back up there to argue with her. I am nine months pregnant on top of all of this. You need to have employees who want to do their job.CHELICIA M. | Overall Experience
El cliente no dejó un comentario.Robert B. | First Impressions
El cliente no dejó un comentario.Juannetta B. | Overall Experience
Staff was very nice and professionalGabrielle W. | Online Move In
El cliente no dejó un comentario.geohnita c. | First Impressions
The whole staff is very helpful. I have to say this is the first time, I had such great service at U-Haul. Thank you all for a great moving experience!Magdalena A. | First Impressions
The manager is very professional and helpful.igor k. | Overall Experience
El cliente no dejó un comentario.RASHEEDA D. | Overall Experience
El cliente no dejó un comentario.Deidre G. | Online Move In
I like that you can do all your registration online down to getting your key. It was great.sally b. | Online Move In
El cliente no dejó un comentario.Ebony J. | First Impressions
Very friendly and accommodatingAMINATA T. | First Impressions
It was a good experience all over again, and I will continue to go back again whenever I need to! Thanks !!JOE THOMAS U. | First Impressions
El cliente no dejó un comentario.canisha J. | Overall Experience
El cliente no dejó un comentario.GINA B. | Overall Experience
Friendly and excellent service.kashonno j. | First Impressions
Very friendly staffAMINATA T. | Overall Experience
El cliente no dejó un comentario.Susan K. | First Impressions
El cliente no dejó un comentario.Anita J. | Overall Experience
El cliente no dejó un comentario.Rebekah S. | Overall Experience
I am a 30+ year renter of the two storage units at this site. Always had excellent service, and very pleased with units of this entire time.PHERABY N. | Overall Experience
Very thankful for easy processJuannetta B. | First Impressions
El cliente no dejó un comentario.chamagne w. | Overall Experience
El cliente no dejó un comentario.DIANE H. | Overall Experience
I have been using you guys for some time and I have always had a pleasant experience.FELICIA C. | First Impressions
nice friendlyAnita J. | First Impressions
El cliente no dejó un comentario.KAYLA R. | First Impressions
Y’all charged me even when I turned in the keysJordan P. | Overall Experience
El cliente no dejó un comentario.GimJom F. | First Impressions
The manager Arjun is a top notch professional. One of the best if not best I have ever dealt with. Thanks for the great serviceigor k. | Overall Experience
El cliente no dejó un comentario.Antonio H. | First Impressions
Lo recomiendo al 100 % gracias por todoMailin T. | Overall Experience
El cliente no dejó un comentario.JULIE W. | Overall Experience
I should have been told that I can pay the main UHaul company, when I can't get through to the actual site. DMDonald M. | Overall Experience
El cliente no dejó un comentario.Enrique A. | First Impressions
Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!igor k. | First Impressions
El cliente no dejó un comentario.Spencer M. | Overall Experience
Staff very friendly, helpful and efficient. Easy access clean facility and fair rates.maria g. | First Impressions
El cliente no dejó un comentario.KENT M. | Overall Experience
Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...wayne t. | First Impressions
El cliente no dejó un comentario.Anthony W. | Overall Experience
El cliente no dejó un comentario.Yoskieka W. | Overall Experience
El cliente no dejó un comentario.Pamela S. | Overall Experience
The staff was very friendly and helpful. Had a great experience renting a unit here.Christi A. | Overall Experience
El cliente no dejó un comentario.Terri B. | First Impressions
El cliente no dejó un comentario.Ketraysha T. | Overall Experience
Clean Secure Staff availableShaquaya L. | Overall Experience
El cliente no dejó un comentario.Donna M. | Overall Experience
El cliente no dejó un comentario.carlette j. | Overall Experience
El cliente no dejó un comentario.Jose S. | First Impressions
El cliente no dejó un comentario.kristie h. | Overall Experience
The storage unit leaked and had very poor pest control. Staff was informed about the leak but never did anything. Left my things there only because I didn't have an option to move them out until now.LISA M. | Overall Experience
El cliente no dejó un comentario.Rosalyn S. | Overall Experience
El cliente no dejó un comentario.Gary S. | Overall Experience
It one clerk that work there remember my name, She are very nice. It said alot when you remember a customer name. I don't remember her name, but I remember her smile. She a African American that love her job and customer. If she having a bad day you would never know. She have great customer service. Well the the whole crew do. That why I always go back to that location.Mary J. | Overall Experience
El cliente no dejó un comentario.SHAWN E. | Overall Experience
I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.Michelle N. | Online Move In
I am very satisfiedLong T. | Overall Experience
Anthony and his team are very helpful and patient. I STRONGLY RECCOMEND THEM TO GET A RAISE OR BONUS, LOL. THEY CAN HAVE A FULL HOUSE, AND ONE BY ONE THEY TAKE CARE IF US CUSTOMERS. 2 THUMBS FOR THEM!Louie E. | Overall Experience
The staff was extremely knowledgeable and helpful! They made the experience a breeze.michele d. | Overall Experience
Prices are steadily increasing for the units, there are other places in town that are cheaper and have wider spaces in between units that make it easier to drive through when other people are moving.Octavio C. | Overall Experience
Very nice staff- even during their busy stressful times they handled everyone with respect.Nicole W. | Overall Experience
The staff at the U-Haul office were friendly and efficient. Carmen was very professional and helped customers with a pleasant attitude. I highly recommend this U-Haul location.Diana H. | First Impressions
Friendly staff very helpful and location convenientMaria C. | First Impressions
The lady at U-haul was nice kind and really kind. She showed me how to do everything. Including where to turn the truck in at.Tasane H. | First Impressions
Great Customer Service.Gregory T. | First Impressions
My move was affordable because of the rates of my rental and storage.NICHOLAS T. | Overall Experience
Great service, the only reason I gave 4 stars instead of 5 is due to the water that leaked into my unit.Tamara S. | Overall Experience
N/CTarence B. | Overall Experience
Because I was uncomfortable backing the trailer into the spot they wanted the person was extremely rude and angry about my decision. There is no way I would recommend this location to anyoneWilliam B. | Reservación
N/CTarence B. | Reservación
Keep up the great workJonathan N. | Overall Experience
Great serviceMichael R. | Reservación
While this facility was not at fault, disappointed with UBox, started to fall apart in transit, had to be power drilled back into place, we couldn't take to our home, belongings were drilled into.William K. | Overall Experience
El area donde estaba mi estorag no avian lusesMaria R. | Overall Experience
Great and quick service with information provided for a truck and storage rentals!Manuel T. | Reservación
I was satisfied with my storageRebecca S. | Overall Experience
the black lady is rude wuldnt take my lock off sayn i got to pay again in three days so she gone wait I got another storage unit elsewhere wen i go get my things she say u owe and i just paid.Robert M. | Overall Experience
First time to use Uhaul services and I was very impressed. Thanks.Silvestre G. | Overall Experience
The customer service was awesome and no complaints at all. I would definitely recommend them againandrea r. | Overall Experience
Servicios adicionales en esta ubicación
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