Customer Reviews for U-Haul Moving & Storage of Pflugerville

5766 comentarios

1617 Three Points Rd   Pflugerville, TX 78660
(@ Vision)

(512) 251-7491

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 251-7491

1617 Three Points Rd
Pflugerville, TX 78660
(@ Vision)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

The employees at this location went out of their way to accommodate me…most appreciated.

MICHAEL M. 
Clasificación:
4.0

Young lady was polite, informed and helpful.

MARLA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIL M. 
Clasificación:
5.0

parking lot is super tight, would be helpful to have a second entrance

NICHOLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khang Long H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HERNAN G. 
Clasificación:
4.0

The App is a bit buggy at times, like its hard to click on to check that we read the term of service. And when we return the truck, the App wont let us upload the picture for odometer. Every time we upload and click continue, it will ask us to upload again and again. The contactless rental concept is great, but actual execution has a lot to be desired.

Chin L. 
Clasificación:
5.0

Great Staff and always Great Customer Service.

DAVID B. 
Clasificación:
5.0

Kinda hard to get a phone call through because this is a busy location. Overall…..This is my favorite location to rent trucks and other equipment! The entire staff is awesome!

ELLEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELENA M. 
Clasificación:
5.0

¡Gracias!

HUNTER P.  |  Overall Experience 
Clasificación:
3.0

Make sure the gas tank is full before renting it out, or indicate how many gallons it takes per 1/8 tank. It was just above 3/4 and I ended up filling it up (spending my own money) because I had no idea how much it would take to get it back there.

Andrew B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Jamie S. 
Clasificación:
4.0

We appreciate the customer service we received securing the trailer for our moving task! The outside attendant was very nice and helpful. Keep up the good work!

LESLIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo M. 
Clasificación:
5.0

I had a great experience and I was explained all the options I had in order to make the best decision for me. I think it would be helpful when somebody rent a trailer to let them know that they need their lights connection for the trailer.

MIGUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSAY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Returning the equipment after hours was a little tricky because I'm not that techy but I worked it out. Instructions on web site need to tell you earlier that google chrome will let you take the picture of inside of trailer. Now that I know that it will be easier and faster next time.

HOWARD M. 
Clasificación:
5.0

Even with a line, they had a much faster check-in/check-out process than many u-haul locations I have worked through in the past. Quick & efficient.

Nathan B. 
Clasificación:
5.0

Customer service is great. All employees are always very helpful at this location.

LISA R. 
Clasificación:
5.0

Arjun was great. As long as you have employees like him customers will be happy

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTE L. 
Clasificación:
3.0

Hard to get the trucks in and out when it gets a little busy

INWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER R. 
Clasificación:
2.0

I use this location because it's big and they have plenty of trucks. The staff used to be friendly. The woman I dealt with when I went in yesterday wasn't masked and clearly didn't care to give good service. She seemed bored and displayed zero emotion. My complaint was that I did the order through the app so I wouldn't have to go to the counter at all (like it says on the website). Well, I had to go to the counter anyway, despite the claim on your website. She didn't care about anything I said and went through the documents super softly and quickly in a hard to understand accent. I just wanted to get out of there. I'll try one of the other locations next time. They're always professional and courteous. Truck was fine, but had A LOT of play in the steering. I liked that I could mention that when I checked the truck in online.

KEITH V. 
Clasificación:
1.0

El cliente no dejó un comentario.

OLIVIA S. 
Clasificación:
5.0

Bueno

Mitra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JENNIFER V.  |  First Impressions 
Clasificación:
1.0

Pls have someone call me

JOHNNY M. 
Clasificación:
3.0

Poor communications by one of trhe attendence

FRANK R. 
Clasificación:
4.0

Staff was helpful, so my recommendation is to keep up the good work.

CHRISTOPHER K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
4.0

yard condition is less than desirable - unpaved road, congested, . . .

Louis C. 
Clasificación:
5.0

Great

BEVERLY RENEE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICARDO L. 
Clasificación:
2.0

El cliente no dejó un comentario.

ADRIAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
5.0

Very easy no hassle transaction.

MICHAEL K. 
Clasificación:
3.0

Better customer service in pick up and return. More staff needed.

JOYCE E. 
Clasificación:
5.0

Easy to rent, available as promised and everything went well.

SIBYL L. 
Clasificación:
5.0

While I was at location picking up my truck with a good experience. Another customer was also at location picking up truck he reserved online. It was a different price when he got in office. The associate that was assisting him was not using good customer service. The customer said to her, i understand what you are saying and the associate came back & said to customer, I don't think you understand what I am saying. And she acted like she didn't want to find a solution for him. Associates need to find other words and phrases that are not negative or condacending!

THELMA B. 
Clasificación:
3.0

Thank you for your help

JAMES R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
1.0

To return truck was not uploading pictures taken. Now I am being billed multiple cleaning charges for no reason. Not satisfied

JULIANNA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
3.0

The payment dates and the date you pay for a storage unit is terrible they want you to pay for the next month less then a month after you get the unit

Donald A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
5.0

dropoff was easy and great

ROBERTA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLEY F. 
Clasificación:
5.0

Check out the trucks first before you rent them.

Susan K. 
Clasificación:
4.0

The truck was clean except for bird droppings all over the front. This might have been caused by the truck being parked under a tree. The experience was good overall, but the process for reviewing the condition of the truck was a bit cumbersome. The pictures of the truck condition were hard to see, so I had to upload my own with comments about some pre-existing damage.

Keith J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

XIAOYANG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY C. 
Clasificación:
3.0

Location was significantly understaffed for the level of activity. We had an 8:00 reservation and had to wait 30 minutes because only one person was working. And there were 4 more people behind us waiting too.

Brett R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marina L. 
Clasificación:
5.0

Wipe down the truck beforehand with disinfectant. It was quite grungy.

Thomas O. 
Clasificación:
4.0

I was informed by desk rep that the 10fthad 3 seats. It didn't and so my move was delayed having to drive the third person home. Then the online “vehicle pre-trip review.” was not easy to navigate. Please offer good old fashion customer service. Not everyone has high tech through their smart phone. You, like many companies, are making a big assumption that everyone has easy access. It's bad enough to make me consider another company. Often high tech programs waste time because the computer programmers are too close to the projects and know how to navigate-start asking older folks or people with limited computer access to test your website. You'd be surprised by what “you think” is easy to navigate.

SANDRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Otis T. 
Clasificación:
1.0

I am currently on the phone with my local credit union attempting to resolve the $600+ erroneous charges from a week ago. U-Haul Customer service representative indicated I would get a call back within 30 minutes with a resolution, I'm still waiting for that call back 5 days later....

ALBERTO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN J. 
Clasificación:
2.0

Customer service on Sat 8/7 at 3:30 PM pick-up was atrocious. No concern for courtesy, efficiency or foul language. The clerk was working outside because she didn't want to work inside anymore and the install/shop guy was working the counter. It is doubtful I will use this location again.

HEATH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharri S. 
Clasificación:
1.0

El cliente no dejó un comentario.

LORENA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUIS H. 
Clasificación:
5.0

None at this time

Ralph C. 
Clasificación:
4.0

The truck was not clean. It smelled inside. It had severe hail damage. I was disappointed; but, I only used it for an hour and then I returned it. Next time, I will ask for a better vehicle. If I can't get that, I will start going somewhere else.

KRISHELLA R. 
Clasificación:
4.0

Quick and Easy

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sixmarie M. 
Clasificación:
4.0

The pick up wasn't filthy, it just had some liquid residue that was on the AC and Radio panel. Also I received this the link to this review but have yet to get an email confirmation with amount charged.

JUAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRISON S. 
Clasificación:
3.0

Line was an hour long, which almost caused us to automatically lose the truck. The online system shouldn't automatically free up reservations after an hour on high traffic days. Or at least the timer should be extended.

Garrett W. 
Clasificación:
3.0

One person working, who was totally overwhelmed. He did a good job and was polite, but they were totally understaffed and there were at least 12 people in line waiting at all times. The online process never works correctly and you still have to physically check in.

CLINTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EHIA S. 
Clasificación:
1.0

Bad customer service-vehicle was no ready and employee was not flexible to accommodate. Too much socializing with other employees and not enough art to customers

MICHAEL D. 
Clasificación:
4.0

I have no complaints

CLAIRE LYNETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet E. 
Clasificación:
2.0

We have been trying to return our storage and one of the employees is very rude and unhelpful. When I let her know I couldn't get into the gate to retrieve the lock she stated I must for this current months even though we were returning the storage she the proceeded to argue about how it can't be released until payment is made and come back tomorrow when the manager has returned. The next day I missed the call from the manager and when I called back she answers the phone but denies the conversation and refuses to let me speak to the manger not only that she denies me leaving the keys with her and says I need to return the lock. She rose her voice, lied and now I have to go back up there to argue with her. I am nine months pregnant on top of all of this. You need to have employees who want to do their job.

CHELICIA M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER N. 
Clasificación:
5.0

Overall the truck was clean but the mats had mud on them due to puddles and the rain. Find away to have something over the mats so that you don't have to worry about that mess

JENNIFER B. 
Clasificación:
3.0

I was called by management that the truck was running late. I appreciated that but I called with a question and to the main Uhual number and they said the truck wasn't there. I got there Nd it took about 20 min to Figure out if truck was there. Ughh.

DESIREE M. 
Clasificación:
5.0

Easy process and great customer service Will definitely use again

Katorie A. 
Clasificación:
5.0

Everything went well, just was a little confused on the drop off process but other than that OK thumbs up👍🏻

GARY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
3.0

The original reservation was with the location in Round Rock just passed the RRHS on 620. Even though I made a reservation, there wasn't a trailer for me. The GY working there was rude and treated me like I was an idiot. I have never had this poor of service renting anything. He was condescending and not helpful. That dude can go take a flying leap off the new over pass they are building down the street from them.

Clifton C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juannetta B.  |  Overall Experience 
Clasificación:
5.0

Staff was very nice and professional

Gabrielle W.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

geohnita c.  |  First Impressions 
Clasificación:
5.0

The whole staff is very helpful. I have to say this is the first time, I had such great service at U-Haul. Thank you all for a great moving experience!

Magdalena A.  |  First Impressions 
Clasificación:
5.0

The manager is very professional and helpful.

igor k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHEEDA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deidre G.  |  Online Move In 
Clasificación:
5.0

I like that you can do all your registration online down to getting your key. It was great.

sally b.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony J.  |  First Impressions 
Clasificación:
5.0

Very friendly and accommodating

AMINATA T.  |  First Impressions 
Clasificación:
5.0

It was a good experience all over again, and I will continue to go back again whenever I need to! Thanks !!

JOE THOMAS U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

canisha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA B.  |  Overall Experience 
Clasificación:
5.0

Friendly and excellent service.

kashonno j.  |  First Impressions 
Clasificación:
5.0

Very friendly staff

AMINATA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah S.  |  Overall Experience 
Clasificación:
5.0

I am a 30+ year renter of the two storage units at this site. Always had excellent service, and very pleased with units of this entire time.

PHERABY N.  |  Overall Experience 
Clasificación:
5.0

Very thankful for easy process

Juannetta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chamagne w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DIANE H.  |  Overall Experience 
Clasificación:
5.0

I have been using you guys for some time and I have always had a pleasant experience.

FELICIA C.  |  First Impressions 
Clasificación:
5.0

nice friendly

Anita J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLA R.  |  First Impressions 
Clasificación:
2.0

Y’all charged me even when I turned in the keys

Jordan P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GimJom F.  |  First Impressions 
Clasificación:
5.0

The manager Arjun is a top notch professional. One of the best if not best I have ever dealt with. Thanks for the great service

igor k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio H.  |  First Impressions 
Clasificación:
5.0

Lo recomiendo al 100 % gracias por todo

Mailin T.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

JULIE W.  |  Overall Experience 
Clasificación:
4.0

I should have been told that I can pay the main UHaul company, when I can't get through to the actual site. DM

Donald M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique A.  |  First Impressions 
Clasificación:
5.0

Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!

igor k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer M.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly, helpful and efficient. Easy access clean facility and fair rates.

maria g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KENT M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...

wayne t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoskieka W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. Had a great experience renting a unit here.

Christi A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ketraysha T.  |  Overall Experience 
Clasificación:
5.0

Clean Secure Staff available

Shaquaya L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S.  |  First Impressions 
Clasificación:
5.0

I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.

Michelle N.  |  Online Move In 
Clasificación:
5.0

The staff at the U-Haul office were friendly and efficient. Carmen was very professional and helped customers with a pleasant attitude. I highly recommend this U-Haul location.

Diana H.  |  First Impressions 
Clasificación:
5.0

Great Customer Service.

Gregory T.  |  First Impressions 
Clasificación:
5.0

Great and quick service with information provided for a truck and storage rentals!

Manuel T. | Reservación
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