Comentarios de los clientes para U-Haul Moving & Storage of Pensacola-University

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Pensacola-University

Clasificación general:

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Barbara G.
Clasificación:

El cliente no dejó un comentario.

Frank T.
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El cliente no dejó un comentario.

RICHARD W.
Clasificación:

Lauren helped me with a return. She was very good and sold me another rental. Then sold me a few needed supplies. Your tape is better than big box store tape. Rw.

ronald B.
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El cliente no dejó un comentario.

Robert L.
Clasificación:

Better Trucks or better maintenance on them , the truck I got should not be in service , it is sluggish and no power . The vibration alone , and brakes go to the floor and Squeal the whole time . Truck is a safety concern and I am a professional CDL driver and I would recommend anyone to drive that truck again . It consists of pulling to the left . Truck has a lot of issues that need to be addressed.

stacy H.
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El cliente no dejó un comentario.

VIVIAN C.
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El cliente no dejó un comentario.

Mary C.
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The customer service people were very nice, however, the location I requested to turn the truck in was not given to me so I had to call to get it corrected. That was not a problem, the problem came when we turned the truck in and found out we were given the wrong truck and had to put an extra 1/4 tank of gas in it (over $60 because the contract was marked stating the truck had 1/2 tank when we picked it up and it only had 1/4 of a tank. We were told the only way we could get this corrected was to contact the Pensacola location and get them to admit they gave us the wrong truck...even though we had the receipts showing how much it took to fill it up with the time stamp of right after we picked it up. Seems this could have been an easy fix by looking at photos of the gas receipts rather than putting the burden of proof on the customer.

butch V.
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El cliente no dejó un comentario.

TYLER R.
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El cliente no dejó un comentario.

TRACY S.
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Friendly attentive staff, was in and out in 10 minutes.

Elaine S.
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El cliente no dejó un comentario.

Bailey H.
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El cliente no dejó un comentario.

William P.
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No brake fluid in brake reservoir for trailer brakes

DON K.
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Fix broken sensors(tire pressure, etc.)

EDUARDO C.
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El cliente no dejó un comentario.

Jonathan L.
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El cliente no dejó un comentario.

Linda G.
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As long as there isn't a long line, this place rocks! Sometimes the wait time is rediculous. This last time, I was the only one in the place. Woohoo!!

cARLA W.
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Gave me truck with gas leak and it was very old. Gas gauge broken and a/c broken

BILLY H.
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El cliente no dejó un comentario.

LUTHER L.
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El cliente no dejó un comentario.

JAMES B.
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Employees made the experience fast and worry free. Keep up the friendly customer service.

Diana E.
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This location is excellent! Jeff Dawson is the go to person! He is excemely accommodating and must helpful representative I have dealt with as far as u haul is concerned.

SAMUEL A.
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No comment at this time

Cherie C.
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They made easy for me and very nice.

Scott T.
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Good location just missed store closing by a few minutes. Used after hours drop off. No problems.

Van R.
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My pickup location went over and beyond to assist me. It was storming outside and helped me adjust my dropoff time and moved the truck to a place for me to come back to pick up. Personable and helpful staff!! Thank you!!!

David W.
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She was very professional and cute

Kris W.
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Excellent service and experience.

Larry B.
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Blew a tire on the trailer. I purchased the road service and they came to my house and repaired it.

ANDREA E.
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I had a terrific experience picking up my uhaul and also dropping it off! Veronica helped me with getting the trailer and she is just fantastic. She is super friendly and a true asset to your company. Jeff was wonderful also. He encouraged me to get the larger trailer and thanks be to God he did! He saved me!! Jeff also was there to disconnect the trailer when I brought it back. He is just a great person to deal with also. This Uhaul is the best one I have ever dealt with and should be the example for all other stores. The store is also really clean! Thanks so much!!

JESSICA W.
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Even though they were very busy, they handled everyone very well. Veronica was helpful and very nice. Thanks for making our moving experience a little easier!

CHRISTOPHER C.
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Great trailer and good tires .Employees were very nice . After arriving to load the furniture I had to sweep out the inside before loading any of the furniture into it .

John A.
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El cliente no dejó un comentario.

Lance B.
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El cliente no dejó un comentario.

Wendy J.
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El cliente no dejó un comentario.

ANTHONY H.
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El cliente no dejó un comentario.

jimmie B.
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Nothing good place

RICHARD C.
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El cliente no dejó un comentario.

GEORGE J.
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The customer service Rep was excellent!! She was very attentive and helpful, I'll be back!!

Ronald D.
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El cliente no dejó un comentario.

reginld M.
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El cliente no dejó un comentario.

Dora H.
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Ronica was nice and helpful. Asked me a few times if there was anything else I needed and also gave a free voucher to use for 1 month free storage. Very good experience.

James W.
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Don't assume the giy driving in picked up at the same location. Telling me, go park it where you got it... uh, nope. Not driving this piece of junk all the way back there.

Susan U.
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El cliente no dejó un comentario.

Anthony S.
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El cliente no dejó un comentario.

CASIMIR H.
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Jeffrey always is professional and does an awesome job!

Faith A.
Clasificación:

N/A

PATRICIA W.
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I have used this location multiple times, always available and meet my needs. Thank you!

scott R.
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El cliente no dejó un comentario.

MICHAEL P.
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El cliente no dejó un comentario.

William H.
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Great folks - Great Uhaul Place to rent from !!

NIKI F.
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Service was great.

SCOTT Z.
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As always, Jeff and his team provide fast friendly service. Best U-Haul in Pensacola area. Bar None!

Leanna M.
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Expressed our concern that truck leaked with the rain and we have damage to multiple items and boxes, and nothing done or even offered to be done. Very unhappy and not at all satisfied. We've used uhaul multiple times and have not had issues. This time we are not happy at all and some items damaged are irreplaceable.

donald D.
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Nothing. This facility is well managed and staffed by professionals.

KIMBERLY F.
Clasificación:

El cliente no dejó un comentario.

Michele K. | Overall Experience |
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El cliente no dejó un comentario.

Addie R.
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El cliente no dejó un comentario.

YASMIN B.
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There is nothing to enprove they were out standing loving and caring thank you for all you have done l just moved back home from the storm Michael aii of items were the same when i left to years ago thank and may god bless you.

Michael B.
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El cliente no dejó un comentario.

DALE R.
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El cliente no dejó un comentario.

JASON F.
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El cliente no dejó un comentario.

SHARILYN H.
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El cliente no dejó un comentario.

Jennifer E.
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El cliente no dejó un comentario.

Jennifer E.
Clasificación:

El cliente no dejó un comentario.

Donna D.
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El cliente no dejó un comentario.

Michael M.
Clasificación:

Great location. Good people, clean and efficient operation

Robert K.
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Wrong trailer ID was in the contract.

Rosa T.
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El cliente no dejó un comentario.

HARRY T.
Clasificación:

El cliente no dejó un comentario.

barbara S.
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El cliente no dejó un comentario.

RONALD F.
Clasificación:

El cliente no dejó un comentario.

Robert G.
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El cliente no dejó un comentario.

Timothy L.
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El cliente no dejó un comentario.

Ricky N.
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Very friendly Staff members and the do there jobs very well

DEBORAH P.
Clasificación:

El cliente no dejó un comentario.

Christopher W.
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El cliente no dejó un comentario.

MARYANNE M.
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Staff was helpful and I thought overall this was a great experience.

Faith I.
Clasificación:

El cliente no dejó un comentario.

Nichole H.
Clasificación:

El cliente no dejó un comentario.

Aaron R.
Clasificación:

I rented a 5x8 trailer to be pulled by a 2014 Nissan Pathfinder and received an email with a bunch of info. The info included a bullet point indicating that "We do not show this hitch rating is available for this vehicle! Re-verify before rental."... This caused some concern because I'm unfamiliar. After further research & questioning... there's no reason why there should be a "hitch rating" problem for this vehicle. Please update your info and/or provide more specific info for these types of messages.

donald M.
Clasificación:

El cliente no dejó un comentario.

PHILLIP P.
Clasificación:

El cliente no dejó un comentario.

VINCENT W.
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El cliente no dejó un comentario.

KIMBERLY F.
Clasificación:

Very prompt service!

SCOTT S.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA D.
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Service person was friendly and helpful. I was grateful knowing UHaul have pickup trucks to rent . It's convenient when you just have a few furniture items to move . Great idea!!!!! Thanks

Paula` M.
Clasificación:

We had the truck for only a few hours. All went well, quick and easy. Highly recommend.

Scott G.
Clasificación:

El cliente no dejó un comentario.

Ernest W.
Clasificación:

I was moving from a flooded storage unit and with my depressed state i needed some excellent customer service which i received. When i brought the unit back the service advisor found a piece of equipment that i forgot was in the unit.

EDWARD A.
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All is good ...the ppl that work there was great. I anyone needs a truck or trailer . This is the place.

James C.
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Truck AC didnt work well and the engine service light kept coming on. Tried 3 different times to call them, one of those times I sat on the line waiting over 30mins.

STEVEN C.
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El cliente no dejó un comentario.

WILLIAM F.
Clasificación:

El cliente no dejó un comentario.

Melissa A.
Clasificación:

El cliente no dejó un comentario.

CESar R.
Clasificación:

Jeff is great. Thanks for the van at the last minute.

LESLIEANN B.
Clasificación:

El cliente no dejó un comentario.

KEVIN E.
Clasificación:

Nothing to improve over thay this fuck ass corona shit lol. Thanks guys!!!! Service was great. Always a pleasure doing business with uhaul

Mechelle D.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

El cliente no dejó un comentario.

nancy d. | Overall Experience |
Clasificación:

Jeffrey Dawson treated me and every person that came in the business as if they were the most important person he had ever known. When I started my move in the Indiana area I waited in long lines. There were no employees to help. When I arrived at Jeffrey Dawson’s place he was unhooking the trailer in anticipation of my next need. If he doesn’t own the place he’s the best employee a business could have. Great guy thanks

Michele K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jerry T. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

dale h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Roy T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rose K. | First Impressions |
Clasificación:

The man that helped me with storage and answering questions was so kind and professional. He needs to train all U-Haul employees on how to treat customers. He is on target! I thank him so much. It is stressful moving but he was there to make it better.

Christopher C. | First Impressions |
Clasificación:

Facility is old. Has an old garage, mildew smell.

Delores S. | First Impressions |
Clasificación:

Mr. Dawson and his staff calmed my anxieties after a stressful day driving and towing a vehicle for four hours in the rain. Storage needs were met.. Top notch service. I highly commend this team.

JR D. | Overall Experience |
Clasificación:

Thank you.

dale h. | First Impressions |
Clasificación:

The manager (Jeff?) was great.

DON V. | Overall Experience |
Clasificación:

The manager and staff were Top rate

Kelly m. | First Impressions |
Clasificación:

I had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.

Cheryl M. | Overall Experience |
Clasificación:

It was just what was needed.

JAMES l. | Overall Experience |
Clasificación:

clean unit and very friendly and helpful staff.

CHARLES L. | Overall Experience |
Clasificación:

Recommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.

Amanda C. | First Impressions |
Clasificación:

.

A. T. S. | Overall Experience |
Clasificación:

The only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.

Maria D. | Reservation |
Clasificación:

The call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City

Kimberly C. | Overall Experience |
Clasificación:

U Box arrived with lock ripped off and wet inside. Been over a month and cant even get calls returned. Have finally run out of patience. Have tried to resolve with no success.

No se han enviado comentarios para esta ubicación.

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