The reservation was not there when showed up to pick truck and then I was over chargedTONY H.
Customer Reviews for U-Haul Moving & Storage of Pensacola-University
Pensacola, FL 32504
(@ University Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The equipment was clean on the interior, but windshield and windows were not and the driver side sun visor was missing.DONNA T.
Wash truck outsideHUGH C.
I was charged for 2 days when I only used it for one , no apology given so I feel like I was being taken advantage of . I'm waiting on my refund . The tire pressure was low & the engine light was on . They put air in the tire & didn't care about the engine light . If I'm renting something it needs to be 10/10 .Okevia D.
El cliente no dejó un comentario.JEFFERY K.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.BETSY T.
El cliente no dejó un comentario.Tanya M.
El cliente no dejó un comentario.Steven G.
Excellent experience!Aaron B.
El cliente no dejó un comentario.VICKIE M.
Very professional and helpfulLARRY WAYNE H.
Great customer service! Thank you.ANGELENE T.
El cliente no dejó un comentario.Ricky P. | Overall Experience
pickup was great drop off was not so pleasant guy (Jason) had me back the trailer in a specific location which was in a tight spot and had trouble getting the trailer in there, i told him i was no longer doing it anymore after about 8 tries and got out of truck and told him to disconnect the trailer, the U-Haul rep said he was not disconnecting it from my truck I had to take the trailer off myself, another U-Haul rep came out and helped me while the other guy just stood there and watched I have never had such terrible service from a U-Haul location this guy needs to fired or replaced he is was no help at all I will never rent from this location ever again. also the guy was on his cell phone the whole time.joseph R.
Very well run business.Bill C.
El cliente no dejó un comentario.DOMINIQUE C.
I would highly recommend this location. The employees are courteous, knowledgeable and respectful of their customers.Teresa K.
El cliente no dejó un comentario.WILLIAM H.
Everything went smoothly,hugh C.
Even though there was a system error causing me to wait 20 minutes to get the reserved Uhaul, the Uhaul representatives were very professional and courteous, apologizing for the inconvenience and overall, letting me know they were doing their best to get me out of there. 11/10, would use this location again.KRISTOPHER S.
Everything was quick and easy both picking up the trailer and the return of it. ¡Gracias!John B.
El cliente no dejó un comentario.Trey W.
Uhaul was not ready for pick up. Waited 30 minutes. The younger Employees were not being professional and were talking while chewing food and not being considerate of the situation. The older employees were understanding and handled the situation.ANGELA T.
El cliente no dejó un comentario.trici D.
There was supposed to be a lock inside the unit, but there wasn't. The light wouldn't turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn't working. The next time I go back I have to let them know so someone can possibly fix it. I'm not upset by it, just wished it was already fixed so We could see to put our stuff in.Tanya M. | First Impressions
El cliente no dejó un comentario.Sean B.
El cliente no dejó un comentario.rodney K.
Not enough staff available to serve customers at opening. Discovered a few issues with truck such as bumper damage and also when followed by family member discovered the left lights were out or very dim.Perry L.
Very helpful very curious and professionalGERARD T.
El cliente no dejó un comentario.JESSICA C.
We arrived just before closing on the night prior to our reservation for a trailer and the person working was very helpful and accommodated our change in plans with a pleasant attitude.Daryl T.
El cliente no dejó un comentario.DANIEL T.
El cliente no dejó un comentario.Jeremy M.
El cliente no dejó un comentario.Sarah M.
El cliente no dejó un comentario.KEVIN C.
El cliente no dejó un comentario.Deborah W. | First Impressions
A few of the vehicles were down for maintenance, so the truck that would have been ideal for my move wasn't available, but I was thankfully able to utilize a smaller one for the same goalCaedith S.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.JA'TAURAS E.
Initial gas reading was inaccurate, causing me to overpay. App return after hours did not work, so was unable to return at correct time (truck and key were left, but unable to close out return in app). Multiple trucks of my initial requested type were available, after being told none were.Jeffery H.
Super nice and friendly employees. Just straight up good people!!BRYCE G.
El cliente no dejó un comentario.JIMMY W.
Mr. Jeff and his crew is Awesome, my go to place to rent equipment..Derrick S.
El cliente no dejó un comentario.michele V.
El cliente no dejó un comentario.JONATHAN S.
Outstanding Customer Service. We go there for all our trucks. Booker T. Washington High School Marching Band. Thank You.William H.
El cliente no dejó un comentario.Sandra M.
El cliente no dejó un comentario.JOHN HENRY B.
El cliente no dejó un comentario.Teresa H.
El cliente no dejó un comentario.rodney K.
El cliente no dejó un comentario.Christina C.
El cliente no dejó un comentario.MARK H.
I don't know. The gentleman that took care of me at pick-up did a great job hooking the trailer to my truck in a down-pour of rain. The folks when I turned it in were very quick about it too. GraciasBryan S.
El cliente no dejó un comentario.JONATHON I.
Me. Kelley was a great source of help. The system was working slow, however, the time it took for the system to upload he recommended only what I needed and didn't sell me things in excess. Great experience altogetherâ€¦reasonable prices to move and get the best for your dollar.GINGER J.
El cliente no dejó un comentario.M AND C C.
Nothing! The Staff here is always amazing, knowledgeable, and maintain a clean well stocked facility to handle moving/towing needs.ANDRE T.
El cliente no dejó un comentario.Ricardo C.
El cliente no dejó un comentario.Oedward B.
El cliente no dejó un comentario.CALVIN S.
El cliente no dejó un comentario.TINA G.
El cliente no dejó un comentario.ALISSA Y.
This was more like returning a rental car operation. Organized and smooth.Rob S.
The rental process was smooth and efficient - even when I asked to change my pick up time from 2 pm to noon! JEFF was super nice.SHARON Z.
El cliente no dejó un comentario.MADISON M.
Horrible truck!!! There was hot, hot air blowing from floor! So bad that I couldn't put my legs down! My son was driving and seriously checking his legs to make sure they were not blistering!! As passenger, I felt the same!! We were on I10, and decided to get off and go on Hwy 90, so we weren't driving as fast! This also made us use more gas and mileage!!!! When we finally got it back to uhaul, the men there, who, by the way were extremely polite and nice and caring, the supervisor came over and saw the engine compartment latches were never closed previously!!! We literally could have blistered!!! I will be calling first thing Monday morning as I want to discuss all this!! Who would think to check the engine compartment latches before leaving!!! No one!!! Sincerely Jeanette ConeMATTHEW C.
everything was fine,, no complaintsMICHAEL T.
El cliente no dejó un comentario.NORBORNE B.
El cliente no dejó un comentario.Thomas D.
I had to go to 6 different places and still didn't get the truck I reserved. I won't use u haul againPatricia B.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.WILLIE J.
The rep who checked us in went above and beyond as the person who was supposed to return the truck before us didn't show up and he was able to secure us a new rental and even went to corporate to do it. I really appreciate him and the great job he did. Thank you sir!Randall W.
I made a reservation and my check in process still took approximately 30 mins. The truck smelled extremely bad as if something spoiled or died in it. I told the worker but nothing was done about it. He also forgot to place my dolly in the back of the truck which caused me to have to turn around and waste an additional 10 minutes going back to pick it up, and let's not forget I'm being charged $0.99 per mile. This was my first time trying out this location and my last, I do not recommend this location.DIAMOND H.
El cliente no dejó un comentario.BILLY P.
Maintain what you have. The staff was friendly and helpful. Sean Kelly, the Hitch Professional was extremely knowledgeable, polite and helpful. I watched as customers interacted with other store associates and I was impressed. All in all, a very pleasurable experience. I will recommend this store without hesitation.David H.
Uhaul has been terrible with over charging. I even went to file a dispute with my credit union and the banker that was assisting me is having the same issue with Uhaul. This is fraudulent activity. I can only imagine how many people are getting overcharged and don't even see itCristel A.
El cliente no dejó un comentario.Beverly F.
Great group of men in the location. Very helpful and down to earth.MARCUS S.
Dropping off was easy getting our refund on the other hand was not. We dropped off on a Friday we're told it was not showing we paid cash even though we had the receipt. Went back on Saturday they were looking into it still. A whole week passed and nothing. Finally got the call on Tuesday that we could stop in for our refund they had finally figured it ojt.Cynthia C.
El cliente no dejó un comentario.vickie M.
El cliente no dejó un comentario.PANDOLYN C.
El cliente no dejó un comentario.RODNEY P.
El cliente no dejó un comentario.Robin S.
I've used this location multiple times over the years and I have never had a negative experience! Anyways great customer service! Always well maintained equipment! The owner helped me this morning and watching him interact with others while still working with me was an art! That guy knows what he's doing!John H.
El cliente no dejó un comentario.VICKIE M.
poor comunications about how to return the vehicle....got back with the vehicle at 7pm doors locked workers inside and would not communicate about where to park vehicle.....if i recommend this location i will tell about communications LACK a lot.LINDA W.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.Rashelle E.
Was overcharged for trailer. Dropped off at location after closing and was told I would be charged for a single day. My bill came and was charged for 2 days.CHRISTOPHER H.
The van was not washed, and the â€œchange oil soonâ€ light was on the whole time I had the vehicle.Marc S.
El cliente no dejó un comentario.MARIAN A.
El cliente no dejó un comentario.JEFFREY K.
El cliente no dejó un comentario.Kathryn S.
The management and the staff what's awesome my vehicle did not do my mileage correctly I had to talk to a staff member but the manager Mister Jeff be corrected bring a smile to my face but the truck was not in good standing it was clean but it was shaking a lot but it can't be safe I returned it back like I found it I adore renting from this location never had no complaints awesome staff members!!! THANK YOU Mr.JEFF N STAFFCELIA Y.
El cliente no dejó un comentario.Ron E.
Four trucks like I reserved on the lot. I arrived on time for my reservation but couldn't get a truck. I was told one was for a â€œone wayâ€ in the morning. WHAT ABOUT THE OTHER THREE? The guy kept saying they were reserved. I had a reservation too and was the ONLY person there. It was like he was doing it to spite me. There's no point to a reservation ( made a week in advance) if you are just going to let 4 trucks sit there and make me wait over an hour for a truck EXACTLY like the 4 sitting on property.Sandra S.
El cliente no dejó un comentario.Laurence B. | First Impressions
I rented the truck one day early so to make sure I was prepared. Got there next AM to leave and to move tight schedule! and the battery was dead! I asked for another truck and they said none available could not help nothing they could do! I'm sure you would be frustrated too. I never thought I would have to crank.it and check battery after renting- isn't that their job to check and maintain equipment? They did install another battery after some discussion I was almost two hours late to meet the movers in Fort Walton. I have have been a frequent customer at UHaul on Beal Pkway and swear by their great service. Obviously do not suggest this uhaul location at all. If they want to credit me my fee for poor performance that would be fair in my view.CHARLOTTE M.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Ricky P. | First Impressions
Fix your lights in the units.Travis S. | Overall Experience
Great management and staff. JQ,Angel & Ronica Jeff, Assistant Manager, Lot maintenance person mechanic. Everyone was always courteous and professional. Always suggested extra products that I needed. JQ knew which boxes I needed to purchase and exact quantity. Davis Hwy Uhaul made my move & storage a less stressful time. The entire staff needs to branch off to management at other Uhaul stores. This is one of the best teams ever!!!MIKKA J. | Overall Experience
El cliente no dejó un comentario.Amanda O. | Overall Experience
Only thing is I wish I had got a climate controlled storage my bed and shoes was damaged but that’s on me so get one if you cantalishia s. | Overall Experience
Team working the morning of 3/24 was AMAZING! So helpful in getting my car off the auto transporter after a poor job done in Oak Lawn, IL. Great service.Amanda O. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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