Great place. Would recommend.
Steven W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Penn Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. It was perfect
Romie SRome the office manager is terrific and a wonderful representative for UHaul Darryl Duran ☄️
Tamra C | First ImpressionsRome was very nice and professional
Michael C | First ImpressionsI had nothing but a good experience
Stan VRomie Pratt has the best customer service attitude and is very helpful.
Alice D | First ImpressionsThis lotion server is very good. She is a nice girl
Ming LKeep up the good work! I’ve returned three times and it’s always a great experience. Simply the best!
Veronica H | Overall ExperienceGreat. Place l will be back
Al M | First ImpressionsThe manager there was awesome
Tom M | First Impressions.
Kelly H | First ImpressionsThe gal at the desk on Nov 17 @ 9am was extremely helpful, pleasant and accommodating!
Barbara PI was a customer for many years under various owners. The last couple of years was by far the best experience under U-Haul ownership. I especially enjoyed working with Romie. She was helpful, professional, and very pleasant throughout our interactions.
Laurie P | Overall ExperienceI forget her name, but the girl at the front desk was very helpful, super nice and I had an all around great experience. Thank you!
Casey F | First ImpressionsRomie was very pleasant and easy to work with! She displayed care and kindness. She always smiled and was eager to help in any way.
michelle m | Overall ExperienceAbsolutely nothing! Romie was the sweetest more respectful employee I’ve ever dealt with at a u haul and rio did a great job at cleaning the u haul before I rented it! They’re great!
CARLEY RThe girl I worked with gets a Happy 😄
BLAKE HGreat staff…helpful…friendly
Harvey J | Overall ExperienceTerrible experience the girl called my several times a couple minutes after 5pm (closing) and I returned the calls not knowing who it was as no voice messages were left. I finally got ahold of them the following week and found out I needed to pick up my cash deposit (I was told a check would be mailed) I went in 2weeeks later as this location is not close (2hrs away) to find it was mailed to the delivery location given on the uhaul and explained the PO will not deliver mail not listed on the box she proceeded to argue and tell me I was wrong and recommended me to goto the post office. No deposit was delivered at the address and driving to the post office during business hours is not possible nor would resolve this issue. I requested to speak to a manager and was interrupted by her husband while she was attempting to call a manager and was told I was a liar that nobody would call at closing and that she always leaves a messages. I spoke to the girl 2 weeks previously to my trip to pick up deposit told her I was not local and said I’d come by to get it and it was mailed to an unconfirmed address without an attempt to contact me now that I knew what this random number calling me without leaving messages was I would’ve immediately called to confirm any information. I tried calling to speak to the manager and got the same very unfriendly girl who told me to call back after 1pm I called at 1:15 and got the same girl with an attitude and this stress and drama isn’t worth the 100$.. all around worst experience and I’d rather pay more somewhere elce as I ended up paying 100$ more in the end.
Kristen ACheck equipment before the customer is there to pick up. For me, we did not know that the electrical harness on the tongue of the trailer, was broken. Luckily, there was another trailer there that I could take, but the customer coming later in the day to pick up that trailer was going to be out of luck.
Bryan FJust make sure the oil level is not low to ensure your vehicles remain reliable because probably most customers don't really care to inform you like I did .
michael cPoor accessibility to yard to leave trailer. No signs
Norma KSasha was very helpful in getting me what I need and feeling very personable. The owner of the facility was very pleasant upon my return and made the return process seamless. Thanks guys.
Ryan AThe young man Al that greeted me was super kind and helpful. He loosened a gate to let me turn around rather than trying to back up.
Laurel RVery happy the manager at the penn valley ca. Facility was most helpful and kind. Thank you Romie
Mernie R | First ImpressionsA sign that would indicate where to park the truck upon arrival would have helped me to not be confused as to where to go.
David WThey are so nice and have helped me out a lot with coordinating my move into storage and renting the Uhaul. I’m very pleased.
Marcella O | First ImpressionsBoth representatives handling my order were very professional, friendly and efficient. Highly recommend them!!!
SK LThis was the best U-Haul experience I have had in years. Thank you !
Vint HStaff was very helpful and friendly. I actually went back a second time after we moved in to rent truck to go to dump, and wound up renting a space to store our boat.
Howard B | First ImpressionsKeep up the good work guys. I’ve used u-haul many times during my 63 years on this earth and never a negative experience. Stay safe guys.
kelly bChecking the equipment back in with the app didn't work.
BRANDON JI really appreciated the quick and efficient service. The genuine kindness of the manager was a breath of fresh air. She was thorough and answered all questions clearly.
Ramiro CRomie was very knowledgeable and courteous.... Not to mention very helpful.... Thank you Romie. Respectfully..... Darrell Torry
Darrell T | First ImpressionsGreat location and all the staff are friendly and courteous.
Robin W | Overall ExperienceWhether on the phone or in person, the staff has always been very friendly and helpful.
Rosemary L | Overall ExperienceFriendly, helpful personnel
pattie sWiden the entrance to the rental storage yard. Need a safe walkway from the storage to the office. There is not marked and there is just a rough trail that is not safe.
John DUpon returning to calif never got a receipt Was told no charge Never went over mileage And corp U-Haul have me 5 extra days at no charge .. but when returning U-Haul Bryce said I was see an 80 ish charge said there shouldn’t be any he said roomy said she would fix it Never saw a receipt
Athena KThe people running the operation at this location are excellent!
CHRISTOPHER BAll the crew is amazing. They are really helpful and friendly. I want to say that Romie (I thing she is the manager) she is one of the best attended I have ever had in USA. I really appreciate the penn valley unit crew. Thanks again! Wish u the best
Carlos H | First ImpressionsThe employees were extremely helpful and pleasant. Wonderful experience.
LAUREN LThat $20 fee for dropping a key into a box is an absolute ripoff and for that reason alone, I would not recommend your business. If you cancel the idea, and instead, charge a reasonable fee of $5.00 it makes sense. Otherwise, the personnel were A plus excellent. Thank you. Shila VW
Shila VThe office staff is nice, helpful and very prompt since I live in AK. and not CA.
Jackie B | First ImpressionsUnder unusual circumstances, they were so helpful to my family. Thank you.
JOHN F | Overall ExperienceThe people running the place are great!
Jeannette CChristine did a fantastic job renting this out. I am happy that I got to be the first person she got to rent to. Very friendly staff and clean truck.
Romie SWorked with me even though the computers weren't forwarding my information.
Jesse C | First ImpressionsWhen I moved out of storage and asked the manager to stop my next automatic payment, I was charged twice for a unit I no longer occupied. I called them to correct the error on the first charge, and she said she already noticed they mistakenly charged me. She said she already reversed the charge. The next day, I was charged again. Both charges incurred an overdraft fee on my bank account, and my account is still frozen. When I called to inquire about the second charge, she blamed their faulty system and said she noticed I was charged again and had already reversed the charges. When I asked her to cover the overdraft charges, she said the mistakes were not her fault and she is sorry. When I said my review would reflect poor service, she started yelling at me and I hung up. I'm appalled that they knew they had made mistakes but never called me to warn me about the unplanned charges to my account. The management at this facility is shady. In addition to the fiasco described above, we had rented a truck to clear our storage for which they overcharged us. They tried to up the daily fee of rental, and when we pointed out it was more than the amount stated on the truck, they upped the mileage cost to $1.29 per mile, stating that is the weekend rate. It all seemed very fishy. I will not make the mistake of trusting U-Haul with my business after this. I'd rather pay more for respectful, honest treatment.
April W | Overall ExperienceGreat staff, great facility.
GERALD S | Overall ExperienceTerrible customer service, not clean unit, accused me of lying when I filled out the form and clearly showed photos of the gas tank, will never come back to this location if you call the GM be careful you might get her husband not her also multiple times nobody has been at the location to help you
Nikolaus SLower the price
Rodney WThe customer service was great! Thanks!
Gary RUhaul changed my location to this location. They didn't have the equipment I reserved. My reservation was moved without being notified
Jacob TDidnt receive my final receipt via email, but was satisfied with my experience. It would be nice if there was a 4 hour discount. I only had unit for 4 hours and put less than 30 miles on it. 80 dollars, plus gas... and Uhaul gets an opportunity to rent it again? Seems a bit out of balance
Martin SFriendly and helpful staff! I will be storing my trailer there next year.
Richard O | Overall ExperienceThe first time was great this last time. I had multiple problems, mostly with the unhaul phone operators. I'm still in dispute of charges
Alexandra FIt would be better practice to give the vehicle with a full tank so it can be returned that way. In my attempt to get the fuel gauge to where it was when I picked it up I had to put in 1.3 gallons for an 11 mile trip.
Teresa WDrew was excellent!!
Romie SWe got to meet all of the staff when we moved in. Romie, Christine, Bryce and Drew were all so helpful and kind. Will always come back to this location
Lawrence & | First ImpressionsWhen I moved out there was a motorcycle blocking the entrance to the hallway that my storage unit was in. This made it extremely hard to move anything out especially my large boxes. I’m not positive but I believe it was the employee on duty’s who was also rather rude to me when I went in to say that I had vacated my unit. I took a picture that I can send for proof if i am provided an email address. I hope this doesn’t reflect on the other employees or my past experiences here as they have always been great up until yesterday when moving my belongings out.
CULLEN B | Overall ExperienceThank you
Jason S | First ImpressionsThe staff was and is always very friendly. This was not my first time going there and will not be my last.. I was very impressed with how quick and easy the process was.
CULLEN B | First ImpressionsThe truck was parked in a dirt lot a block away, I didnt know or was told to inspect the truck on my own in a text. When I dropped off the truck the attendant noticed a small chip in the window, I do not know if it was there when I picked it up or not.
Penny Wnice
HENRY HGate access is very inconvenient with having to get out of vehicle to both enter and exit. Needs a remote device or poles where one can enter codes from their vehicles like most storage units.
Ken R | Overall ExperienceNothing! Romie and her team was so helpful! All have great attitudes and will do anything it takes to get the job done! Will be recommending this uhaul to all my friends and family. Side note I didn't know how to return the truck on line I called Romie she also didn't know the prosses told me she's never returned a truck through the website. She drove to the location on her lunch and we did the return together. Once we figured it out it was very easy. Words can not describe Romie she is a true angel!!
sharyn jLeaving in Penn Valley, CA we wanted a storage place close to home. Romi and her husband were very nice and helpful they had a spot available that we could afford. They offer 24 hr access which was very important to us in the event of an emergency. I would recommend them to friends and family!
Christine & | First ImpressionsI unexpectedly had my storage unit acct closed. Up until that happened, I would give 5 stars.
Jason K | Overall ExperienceAlways very friendly thorough and helpful
JOETTE P | Overall ExperienceStorage areas need to be hosed down or vacuumed, a lot of dust/debris. Gave me a wrong access code initially.
Ken R | First ImpressionsEverything went very smoothly, thank you.
Gary D | Overall ExperienceI just noticed a lot of cobb webs in the unit. All else was great.
Carol D | First ImpressionsVery accommodating. Thank you. 😊
Steve H | Overall ExperienceI booked on line and was quoted a price but was charged more when I picked up the truck . They said they had to bi the truck as one way even thou6i booked online to return it to the same location. They said the price would adjust itself when i brought it back. That did not happen. You shouldn't quote a price online for booking and then charge something totally different on pickup
Debra SRomie was fantastic. Always has a smile on her face and ready to help.
Dave BU-Hall manager Pamela was great.
RONALD MFabulous customer service both in speed, accuracy, communication and overall
Cathleen HPam was the sweetest lady. I had a really great experience. I will try to only rent from that location from here on out!
kate aVery friendly and helpful people and always a pleasure to talk to.
Kevin RAll was good. The next customer shouldn't have any problems. It was easy to rent and return. Many trucks to choose from.
Robert SVery happy to be able to rent a pickup truck without having to go out to Grass Valkey. Great location!
THOMAS RThe blankets and dolly that were in the truck that I did not ask for or need was in the way
Kevin RRomie was AMAZING. She is one of the best employees there. I had to wait a few minuets due to her being the only one working but she got everyone in and out of there in a nice timely matter. Definitely will be coming back to this uhaul again and will be asking for Romies help.
Dave BRomie, Pam and Kolt are amazing! Romie knows her stuff and can get us in a truck less then a minuet. Will be coming back here again!
darren gI just want to say thank you so much to Pam! She worked very hard to fill our request. She provided a great vehicle that exceeded our expectations. Pam provided excellent customer service! We will use this location again!!
Steven WReturn was quick and easy.
Elaine MPam was the most helpful person with excellent customer service
JOETTE P | First ImpressionsOffice was clean and professional. Staff friendly enough but not too competent. Owners dog sweet, but in the way. Equipment felt unreliable and old and dirty. The 1/4 gas tank policy is really inconvenient. Why don't you just require the tanks to be full? It would save stress and time to have to stop for gas once. We came close to running out and in the middle of a move, that is really unnecessary and inconvenient. And lastly, your website and app are not working properly. I did not receive confirmations from my bookings online and I never knew if something was being received on UHaul's end. Over all, it was a negative experience.
Deanna WKeys were difficult to locate and indicated in the wrong spot. There was no utility dolly, even though I rented one.
Kelcey HPam the manager is amazing,k helpful, and kind!!!
Mike G | First ImpressionsJust be sure to have some blankets in the van
Kathy BReservation clerk (1 800 go u haul) got my reservation at a site with no units available (Ridge Road, Grass Valley. Had to switch to Penn Valley. They didn't have the size I needed. Had to get 2 units
Laurel W | Overall ExperienceAnother good review! Very helpful and kind!
Kelly BThe new management, Pam and her employee Romie, are both very professional and friendly. Pam is by far a much better manager than anyone I have dealt with! I’m very pleased with their service.
Troy H | First ImpressionsThe manager Pam is friendly and efficient
Douglas F | First ImpressionsAlways helpful and friendly.
MAUREEN R | Overall ExperienceNothing. They are the best!
DAVID Clove it
Roberta L | First ImpressionsRomie is one of the easiest and efficient people I’ve dealt with, when it comes to businesses in this area!!! 5 stars to this place all day every day!
BRANDON GInterior of truck had lots of dog hair, and smelled strongly of cigarettes. It's a truck, and operated fine . Just not a great experience
Bruce GA low rating as the accounting dept is not people friendly or even business savy
Donald B | First ImpressionsWhat a friendly wonderful experience!
GEORGE PGreat so far, just rented a space this weekend.
Gary D | First ImpressionsExcellent facility. Very helpful staff. Will use again in the future!
Ross M | Overall ExperiencePamela is AMAZING! U-Haul SUCKS!! ADD THIS TO MY FILE: -I ordered a DRIVE UP unit -when I got on site, there wasn't one -so I had to carry all my possessions, by hand, by myslef
John R | First ImpressionsThe staff at Rough and ready Uhaul storage was very professional and able to answer all my questions or find out any requires info. Appreciates their follow-up on check out transaction. Thx!
GEORGE F | Overall ExperienceThank you very much for the excellent service. I also appreciate Pam throwing in a lock for our unit. Will definitely use again if needed!
Steven W | Overall ExperiencePam was so kind and helpful, thank you Pam!
Mark S | First ImpressionsThis location is by far the best u haul location in the area. Romie, Amanda, and Pam are the best very helpful.....
Scott CIt started with the card machine not working. After the 4th attempt it finally went through. At least one time having to enter manually. It continued with after getting the card machine issue fixed, and receiving the van, I find out there is no parking for my car which I had to use to get there, and its suggested I leave my car at a company parking lot down the street or a gas station! I have never had that happen. And I do a lot of car renting. The office person did drive the van to a parking space at the gas station and I followed, but come on now. The final issue was I didn't get a receipt. I thought as they had my email, I would receive that way. Not so. As I live in a rural area, I can't access my bank account until tomorrow, so have no idea what the final charges are. I recruited help for my small move as all I could think about was my car getting towed for being parked where it was, and rushing to get it picked up. Not a good way to run a business. The two women in the office were nice. But as I told one of them, if I had known no parking, I would not have used them. So be aware!
Cheryle TRomie was very helpful and courteous. Thank you for making our move easier.
JASON SI asked for a drop off location in Rancho Cordova because that is where I am moving, but when I checked my drop off location was in Roseville. So I had to call uhaul to get a new location.
Stacy MLove the facility and that they have a bathroom on site and dumpster to use if needed. Gate hours are awesome too except online it says gate access available until 10pm but the onsite person who lives there has said it's actually 9pm. Either way my gate code has allowed me entrance past 9pm and I went off the website and thought I could come ago up until 10pm.
Lauren M | First ImpressionsEverything has been pretty good got charged some extra leene fees which set me back a while but other then that haven't had any problems
KELLY K | First ImpressionsVery helpful with move in when I needed a unit due to unusual circumstances.
Sandra K | First ImpressionsStaff was friendly and helpful! ThankYou!
Dorthey M | Overall Experience