Customer Reviews for U-Haul Moving & Storage of Patrick Street

258 reviews

1701 W 4th Ave   Charleston, WV 25312

(304) 346-1360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(304) 346-1360

1701 W 4th Ave
Charleston, WV 25312

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sandra Kay S. 
Rating:
4.0

Customer did not leave a comment.

MARK ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

natasa m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN LYNCH F. 
Rating:
5.0

Customer did not leave a comment.

Natasa M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WAYNE G. 
Rating:
5.0

The employees were very helpful. They were patient, kind, and respectful.

Kathryn R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE PAULIN T. 
Rating:
2.0

The trailer was missing. Then they found it but when I dropped it off it wasn't the one on the reservation. The guys at the drop off were great with fixing the situation but no, I wouldn't recommend this location.

Charles Chedsey O. 
Rating:
5.0

Customer did not leave a comment.

Delmer W. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE P. 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  Overall Experience 
Rating:
5.0

Nothing!Y'all are doing a GREAT JOB......

KAYLA M. 
Rating:
5.0

Don't know the young man's name but you can see who checked me in. You need this one training your customer service people. Fast, courteous service. Professional in every way. Very helpful. Give that one a raise!

David H. 
Rating:
2.0

Put in reservation in location in St. Albans and drive there to find out they had no trucks. Had then to drive to Charleston, Patrick St. Location to get a truck. This is happening frequently when making reservations, you have a issue with your process that needs to be fixed . Was not happy when associate at St. Albans had to stay on the phone forever to get a routing person and attitude was not great with either person. Associate at St. Albans lacked training and had to keep texting someone for help with computer.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Fernando S. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Natasa M. 
Rating:
5.0

Didn't like the fact that I couldn't get any money back. Only rented for 3 days that I had paid for out of 30.

BETSY A.  |  Overall Experience 
Rating:
5.0

Service was slow due to insufficient staffing but at this location, was my best Uhaul experience I've ever had. All due to the attendant unfortunately I do not know his name.

Melanie D. 
Rating:
3.0

Maintain the units better. You call me in that I should receive a refund because the unit was not in an acceptable condition. I had to inflate the tires to 60 psi as recommended by the manufacturer. Please contact me for further conversation

Sim Edward F. 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Carol B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LLOYD PHILLIP II C. 
Rating:
4.0

Customer did not leave a comment.

JORDAN DALE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ELIJAH K. 
Rating:
5.0

trenton, the representative, was excellent for his efficiency, helpfulness, politeness, friendliness. If I had a team I would want Trenton on my team. Thank you.

JANE M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

darrell R. 
Rating:
4.0

The BEST storage facility anywhere!!!

DEBORAH ANN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

phillip H. 
Rating:
5.0

Customer did not leave a comment.

HAROLD LARRY JR C. 
Rating:
5.0

Always a great experience renting from this location

NICHOLAS JOHN M. 
Rating:
2.0

Don't have customers show up to get rental vehicle after store hours. I felt totally rushed out the door the entire time.

ASHLEIGH DAWN S. 
Rating:
5.0

Service was very good and the vehicle was spectacular

BANDELE MACHUNU J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT ALLAN C. 
Rating:
5.0

I was super pleased with my storage unit & would recommend your storage facility for anyone. It was very clean & the staff was always helpful. Thank you for your wonderful patronage to our community.

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEONTRA C. 
Rating:
5.0

Let me know verbally at the time of rental that the furniture pads need folded before being returned or there is an extra charge. Felt like a “gotcha” moment and a surprise charge.

WILLIAM PAUL K. 
Rating:
5.0

Staff were very helpful with attaching the tow dolly to the back of the truck I rented.

Benjamin James A. 
Rating:
5.0

Customer did not leave a comment.

DELBERT A. 
Rating:
5.0

Customer service was great! The individual who checked me out was very pleasant and funny. I enjoyed my visit to U-Haul.

ALEKTRA W. 
Rating:
5.0

Customer did not leave a comment.

KENYETA LATOYA B.  |  Overall Experience 
Rating:
5.0

Very easy and convenient. Employees very helpful and friendly.

MICHAEL ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

GREGG ALLEN S. 
Rating:
4.0

Great customer service.

DELBERT A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Quick friendly service

HENRY R S. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Well I had a problem with self checkin i called the 800 number and they gave me another number i called it and was on hold for probably a hour and i gave up eventually and took a few pictures and left cause I had yo go to work and drive 6 hours in Virginia to have a railroad crossing closed for a 6 am clouser so by the time I got to the hotel i didn't have time to get any rest because of getting a late start and the gentleman that gave me the number aduref me that I wouldn't be charged any extrs so im hoping since I couldn't do t heckin im not charged thank you for being a great service provider would like a response back concerning the matter thank you very much

ROBERT DEAN Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID PAUL JR C. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

CEAIRA MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

DONALD RAY R. 
Rating:
5.0

Customer did not leave a comment.

PETE M. 
Rating:
5.0

Customer did not leave a comment.

LAURIE ANN C. 
Rating:
5.0

Customer did not leave a comment.

Suzanne C. 
Rating:
5.0

Customer did not leave a comment.

EARL LEONARD M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT LEE III H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L W. 
Rating:
5.0

Customer did not leave a comment.

FAYE J. 
Rating:
4.0

Customer did not leave a comment.

FRANK Q. 
Rating:
5.0

I had a horrible experience at your 1902 7th Avenue Location. I had made arrangements for a 9ft cargo fan a day before, did everything on line. When I got to the store it took the gentleman 45 minutes on my account. I asked him did they have my van on the lot he said no. He did not mention going to the Patrick Street location. I will never ever recommend going to that location again. Other than that the 4th Avenue location did a wonderful job.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

TERRI LYNN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
1.0

Customer did not leave a comment.

HASANI ALABA P. 
Rating:
5.0

The service rep who handled my return was great.

david F. 
Rating:
4.0

Love being able to reserve, complete everything online, Pickup took around 8 min. I was on my way.

Rita Ann M. 
Rating:
2.0

The truck was dirty, we were over charged on mileage (payed for 90 miles but only used 60), and the employee will not send us a breakdown receipt of how he charged us. Will only use penske from here on out.

DANIEL L. 
Rating:
5.0

Employees were AWESOME . HIGHLY RECOMMEND. Only issue was that I took the truck with less than half a tank and drove FOUR miles. When I checked it back in the "computer"said I left with a FULL tank. Luckily I took a pic of gas gage before leaving. Proble. Is that it took a long time to fix the situation upon return. So do not LEAVE truck.Check in back in and take a pic of gas gage before you leave!

Arthur S. 
Rating:
2.0

Check in was bad. Person did no know what she was doing. Took a long time.

Larry S. 
Rating:
5.0

Please adjust the passenger side mirror. It is only providing a view of the front corner of the box.

Greg C. 
Rating:
5.0

Staff was very friendly and helpful.

Steve R. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

The process to get the appointment was somewhat difficult. And they told me it would be on Thursday but scheduled it for Tuesday. Fortunately, when I went in they were able to accommodate me.

KEITH ALAN G. 
Rating:
5.0

Customer did not leave a comment.

SARAH ROSE L. 
Rating:
5.0

Customer did not leave a comment.

LETITIA NEESE C. 
Rating:
5.0

Staff was very friendly and helpful

james B. 
Rating:
4.0

Customer did not leave a comment.

BRANDY CIARA P. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE JACKSON S. 
Rating:
5.0

Very convenient to pick up and drop off. Everyone was courteous and professional, especially the guy the checked me out and in when I returned. Thanks for a good experience.

RANDAL W A. 
Rating:
5.0

Everyone was awesome, polite, respectful and very helpful and cheery. My opinion is that this is the best Uhaul location in the area.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

GARY WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

DONALD WAYNE II J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LEON H. 
Rating:
5.0

Very friendly staff.

IAN W. 
Rating:
3.0

Customer did not leave a comment.

Kelli B. 
Rating:
5.0

Customer did not leave a comment.

PATRICE G. 
Rating:
4.0

Customer did not leave a comment.

IAN R. 
Rating:
5.0

Just a great experience; good folks.

TOM TITUS F. 
Rating:
5.0

Very polite and friendly service

HENRY R S. 
Rating:
5.0

Everything was perfect. The lady that checked me in was absolutely WONDERFUL. She was very efficient and was very knowledgeable of the business and asked if I would need a dolly or pads. She truly made the rental process very quick and easy. Upon rental of the van she made it so easy. The lady is an asset to your company

DELORES DIANE W. 
Rating:
1.0

Scheduled pick up for noon a week in advance was told someone else had the truck and wasn't available until two that afternoon. Had to stay the evening rather than heading back home as planned due to this. Then was told the truck smelled like wet and they didn't have deodorizer to clean it but then they found it and was told it was good to go. The smell was still there and the entire truck was greasy from the deodorizer. No other trucks were available so I had to deal with the smell and greasy texture for five hours.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA LOU W. 
Rating:
5.0

Overall good experience.

harryette P. 
Rating:
5.0

Senior citizen discounts

MARK VINCENT W. 
Rating:
5.0

Gate on trailer was vey difficult to raise and lower. Gate lock was rusted and also difficult to use.

TERRI LYNN M. 
Rating:
5.0

Staunton runs a grest facility. Ordered truck online and it was set and ready to go when i picked it up. I really like this uhaul center!

RONALD GLENN G. 
Rating:
5.0

Customer did not leave a comment.

GLEN ALLEN R. 
Rating:
5.0

Our experience was excellent! The van was sparkling clean. The personnel were very efficient and professional during pickup and drop off. Great location!! I'll definitely recommend and use them again!!

DeArmond A. 
Rating:
3.0

Customer did not leave a comment.

RITA DARLENE J. 
Rating:
3.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Do what you do.

MICHAEL ALLAN H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

On a busy, back to college week, the people at UHaul went above and beyond to find me a truck to use. As well as gave me an excellent deal on the cost. Great customer service!!

JAMES MICHAEL D. 
No reviews have been submitted for this location.

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