Customer Reviews for U-Haul Moving & Storage of Patrick Street

326 comentarios

1701 W 4th Ave   Charleston, WV 25312

(304) 346-1360

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(304) 346-1360

1701 W 4th Ave
Charleston, WV 25312

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Requested email receipt, it has not been sent and I do not have a receipt for this transaction.

DONALD FRANKLIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

andres S. 
Clasificación:
5.0

Trenton was fantastic! He went above and beyond to make sure my move in process was smooth and without complication. There was another young woman who assisted me, she is from Florida but I cannot recall her name. She was delightful as well. These two make a great team and are assets to the company.

Darian D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Extraordinario servicio al cliente

TAMELA KAY T. 
Clasificación:
5.0

Never had a bad experience in years there.

DAVID EARL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
4.0

When I took the truck back the guy said I owe 83.00 for gas then he said it was 38.00 then he said I owed 19.00. I had the receipt where I put gas back on the half tank mark just like it got it. I feel he was trying to scam me for money. Ask to speak to someone else, and no one was available.

DONNA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN LEFTRIDGE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL EDWARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK L. 
Clasificación:
1.0

Was charged a cleaning fee for snow and degree left in the back of the pickup truck. Snow and severe the truck was given to me like that. With sneakers behind the drivers seat. Truck was not cleaned would like a refund

EDWARD P. 
Clasificación:
5.0

The employees are always so fast very helpful an so friendly, anytime I have ever rented a truck from Patrick St Uhaul its always clean an ready to roll. KEEP UP THE AMAZING WORK GUY'S an thank you for all you all do for me every time I'm there.

ANNA M. 
Clasificación:
5.0

Very friendly and helpful crew. Thank you

Fermin G.  |  Overall Experience 
Clasificación:
2.0

when i called to see about pricing i paid 20.00 which i thought was the price for the day, oh nay nay that's not correct

LORIE J. 
Clasificación:
3.0

The guy who helped us during pickup was courteous, friendly, and helpful. Couldn't have asked for better service. Guy in the evening barked at me that they were closed when there was no outward indication of them being closed, and was rude when I asked where the drop box was. The parking lot smelled strongly of weed, which I wouldn't have minded at all had I not had an extremely rude encounter with the clerk. You can either provide poor customer service, or you can blatantly get high at work; you can't do both.

EMILY MORGAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY S. 
Clasificación:
4.0

Good service!

SAMUEL ELVIN III T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL J. 
Clasificación:
5.0

I am incredibly grateful for the pleasant and courteous staff members. Their knowledge and generosity made my stressful move much easier. I would definitely recommend that location and if needed I will not hesitate to be back.

NATHANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

The staff was very friendly and helpful. If I need to store anything in the future, I will definitely use this facility.

Susan R H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W.  |  Online Move In 
Clasificación:
3.0

Don't lie and say customers used equipment that they never even touched. Or only start putting the equipment in trucks when people ask for it so customers who choose not to use it don't get charged.

PERSIA A. 
Clasificación:
3.0

Had roaches 🪳 crawling around.

SHONNA SHANAE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROYDON J.  |  First Impressions 
Clasificación:
4.0

So far so good. All is as promised!

Chad E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek M. 
Clasificación:
4.0

Was rude didnt know what they was doing

Jacob K. 
Clasificación:
5.0

Give people trucks that don't cut off on them. The truck cut off on me 3 times

SHONNA S. 
Clasificación:
5.0

Clean facility. Helpful employees.

hannah l.  |  First Impressions 
Clasificación:
5.0

N/C

Patrick D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david R. 
Clasificación:
5.0

Great facility, friendly and helpful staff, overall a very good experience! I was the first renter at this facility, even before all of their computers were online. Staff went out of their way to be helpful.

David K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY LEA C. 
Clasificación:
5.0

These ppl were great with the storage end of this facility, they need to work on the rental part, as far as u- haul not the staff here.

melissa s.  |  Overall Experience 
Clasificación:
4.0

Very friendly staff.

BETTY ANN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN ELLEN R. 
Clasificación:
3.0

Get more competent help.

DOUG M. 
Clasificación:
5.0

Perfect drive up drop off location. Pouring the rain the helpful guy still came right out and took care of return process. Very good

Dustin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel F. 
Clasificación:
5.0

Everyone was very helpful and friendly.

Randy P. 
Clasificación:
5.0

There is a female employee who told us she is not vaccinated and was not wearing a mask Implement the mask mandate

Cherie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

My first rental experience and everything was easy and good.

Valerie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S.  |  Overall Experience 
Clasificación:
5.0

More counter help

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY LYNN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

Excellent customer service.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY ELIZABETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARETTE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN W. 
Clasificación:
2.0

The facility is impressive and the staff for the most part were friendly my problem is with your companies policies I Lost half of my items and now receive collection and lien notices from your company I came to your staff with 4 days remaining on my contract and asked if I could add the after hours access to my account because i knew that I wasn't going to have time to remove everything and clean my unit I was told sure for $10 I asked if it could be prorated and was told no we don't prorate anything with the pandemic and losing my job I was having a tough time I didn't have the $10 so I defaulted on my unit and the $105 that I didn't have is now almost $500 that I still don't have all because your company didn't want to help out the very soul of your business the costumer without them you wouldn't be where you are today nor will you stay there prorating doesn't cost your company anything because you still get the rate per rental you would normally get and you would help someone down on their luck you should consider it

Edward T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA KAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaye W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACIE A.  |  Overall Experience 
Clasificación:
5.0

Keep an eye out for return. Equipment area. Says to wait there but had to go In

KENNETH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra Kay S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK ANTHONY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

natasa m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN LYNCH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL WAYNE G. 
Clasificación:
5.0

The employees were very helpful. They were patient, kind, and respectful.

Kathryn R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE PAULIN T. 
Clasificación:
2.0

The trailer was missing. Then they found it but when I dropped it off it wasn't the one on the reservation. The guys at the drop off were great with fixing the situation but no, I wouldn't recommend this location.

Charles Chedsey O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delmer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael r.  |  Overall Experience 
Clasificación:
5.0

Nothing!Y'all are doing a GREAT JOB......

KAYLA M. 
Clasificación:
5.0

Don't know the young man's name but you can see who checked me in. You need this one training your customer service people. Fast, courteous service. Professional in every way. Very helpful. Give that one a raise!

David H. 
Clasificación:
2.0

Put in reservation in location in St. Albans and drive there to find out they had no trucks. Had then to drive to Charleston, Patrick St. Location to get a truck. This is happening frequently when making reservations, you have a issue with your process that needs to be fixed . Was not happy when associate at St. Albans had to stay on the phone forever to get a routing person and attitude was not great with either person. Associate at St. Albans lacked training and had to keep texting someone for help with computer.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasa M. 
Clasificación:
5.0

Didn't like the fact that I couldn't get any money back. Only rented for 3 days that I had paid for out of 30.

BETSY A.  |  Overall Experience 
Clasificación:
5.0

Service was slow due to insufficient staffing but at this location, was my best Uhaul experience I've ever had. All due to the attendant unfortunately I do not know his name.

Melanie D. 
Clasificación:
3.0

Maintain the units better. You call me in that I should receive a refund because the unit was not in an acceptable condition. I had to inflate the tires to 60 psi as recommended by the manufacturer. Please contact me for further conversation

Sim Edward F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD PHILLIP II C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN DALE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY ELIJAH K. 
Clasificación:
5.0

trenton, the representative, was excellent for his efficiency, helpfulness, politeness, friendliness. If I had a team I would want Trenton on my team. Gracias.

JANE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

darrell R. 
Clasificación:
4.0

The BEST storage facility anywhere!!!

DEBORAH ANN M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

phillip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD LARRY JR C. 
Clasificación:
5.0

Always a great experience renting from this location

NICHOLAS JOHN M. 
Clasificación:
2.0

Don't have customers show up to get rental vehicle after store hours. I felt totally rushed out the door the entire time.

ASHLEIGH DAWN S. 
Clasificación:
5.0

Service was very good and the vehicle was spectacular

BANDELE MACHUNU J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT ALLAN C. 
Clasificación:
5.0

I was super pleased with my storage unit & would recommend your storage facility for anyone. It was very clean & the staff was always helpful. Thank you for your wonderful patronage to our community.

robert c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEONTRA C. 
Clasificación:
5.0

Let me know verbally at the time of rental that the furniture pads need folded before being returned or there is an extra charge. Felt like a “gotcha” moment and a surprise charge.

WILLIAM PAUL K. 
Clasificación:
5.0

Staff were very helpful with attaching the tow dolly to the back of the truck I rented.

Benjamin James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELBERT A. 
Clasificación:
5.0

Customer service was great! The individual who checked me out was very pleasant and funny. I enjoyed my visit to U-Haul.

ALEKTRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENYETA LATOYA B.  |  Overall Experience 
Clasificación:
5.0

Very easy and convenient. Employees very helpful and friendly.

MICHAEL ALLEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG ALLEN S. 
Clasificación:
4.0

Great customer service.

DELBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G. 
Clasificación:
5.0

Quick friendly service

HENRY R S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold S. 
Clasificación:
5.0

Well I had a problem with self checkin i called the 800 number and they gave me another number i called it and was on hold for probably a hour and i gave up eventually and took a few pictures and left cause I had yo go to work and drive 6 hours in Virginia to have a railroad crossing closed for a 6 am clouser so by the time I got to the hotel i didn't have time to get any rest because of getting a late start and the gentleman that gave me the number aduref me that I wouldn't be charged any extrs so im hoping since I couldn't do t heckin im not charged thank you for being a great service provider would like a response back concerning the matter thank you very much

ROBERT DEAN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID PAUL JR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CEAIRA MICHELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD RAY R. 
No se han enviado comentarios para esta ubicación.

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