Customer Reviews for U-Haul Moving & Storage of Patrick Street

1,738 comentarios

1701 W 4th Ave   Charleston, WV 25312

(304) 346-1360

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(304) 346-1360

1701 W 4th Ave
Charleston, WV 25312

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK H 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly L 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY H 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA R 
Clasificación:
5.0

Equipment is in poor shape

PATRICK E 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S 
Clasificación:
5.0

El cliente no dejó un comentario.

michael h  |  Overall Experience 
Clasificación:
4.0

Staff was friendly and very helpful. Thanks I will definitely use Uhaul again

Wayne G  |  Overall Experience 
Clasificación:
5.0

I am renting weekly . This location is great and fast and friendly . No shitt i really appreciate all of them . I had the nicest uhaul this weekend , very nice ramp and very nice new trailer . I couldn't complain if I tried

JOSHUA A 
Clasificación:
4.0

Computer problems took 3 times as long as it should have, but the people are great.

DOUGLAS K 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE M 
Clasificación:
4.0

El cliente no dejó un comentario.

RUSSELL W 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON H 
Clasificación:
4.0

Make more trucks available for one way rentals

KAITLIN B 
Clasificación:
5.0

Not a thing!

Richard L 
Clasificación:
3.0

The inside of the cab smelled like smoke

Jeremy B 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS A 
Clasificación:
4.0

Provide for afterhours drop off when moving takes longer than expected.

DONALD M 
Clasificación:
1.0

Don't lie to customers. I was told a 15' truck was the smallest one way rental. I was stuck so I took the agent at his word. The website shows I could have saved money by renting a 10' truck plus I wasn't aware of the $48 charge for insurance when my auto policy woul have covered me and the truck. I will never rent from U-Haul again.

MICHAEL M 
Clasificación:
5.0

I have used this location several times and the employees are always very friendly and helpful.

TIMOTHY H 
Clasificación:
3.0

Disconnect in personal level of service.front desk not as ready an knowledgeable as outside guys.the outside folks know how this all works sn are really service knowledgable.these guys great.

THEDA K 
Clasificación:
5.0

Excellent customer service!!!!

KIM L 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya h  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P 
Clasificación:
5.0

El cliente no dejó un comentario.

TIZIANA L 
Clasificación:
4.0

El cliente no dejó un comentario.

Ariel C  |  Online Move In 
Clasificación:
4.0

One Headlight was out

LAUREN L 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B 
Clasificación:
5.0

The driver's side didn't have the visor which was an issue when the sun was bright.

JOCELYN E 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T 
Clasificación:
5.0

The young man that assisted me when I got the truck was very very nice. And The young lady at front desk was very nice when I returned the truck Trucks can be updated . That is the only issue I have. Gracias

CARRIE B 
Clasificación:
5.0

Love the new Ram cargo van

MATTHEW R 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY G 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R 
Clasificación:
1.0

For some reason my rates here never match the prices on the app and if I go to another u-haul place it’s always cheaper I don’t understand

Ricky B 
Clasificación:
5.0

El cliente no dejó un comentario.

Jstephen U 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI W 
Clasificación:
1.0

Our original drop off wasn't open on time had to switch locations, given wrong address for 2nd finally found a 3td drop off point. Last old e was great

KEITH B 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS K 
Clasificación:
5.0

Nothing. Everything was smooth sailing. Thank you very much!!

Matison C 
Clasificación:
5.0

Stanton's team is always on top of it. Praise to them.

JOSEPH C 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie S  |  Overall Experience 
Clasificación:
5.0

This location is new and very accessible

MARK J 
Clasificación:
5.0

All fine

BECKY J 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY L  |  Overall Experience 
Clasificación:
5.0

It was easy to return friendly person that waited on me

DOUGLAS G 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H 
Clasificación:
1.0

I was charged 3 times double my invoice and stating I didn't return a furniture dolly that was never in my truck to begin with. This over drafted my back account and I still have not been reimbursed nor has the store manager returned my call 72 hours later.

Kristi S 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAD S 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki L  |  Overall Experience 
Clasificación:
3.0

Dropped off after hours.

Scott W 
Clasificación:
1.0

The inside of the trailer had a stain of something. I didn't think too much about it until I dropped it off in SC. I got charged a 15.00 cleaning fee!

LARRY H 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector p  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDIE W 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel S 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN C 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas F  |  Overall Experience 
Clasificación:
5.0

The only issue I had was probably user error but the app wasn't very user friendly. I tried uploading pics as required both pre use & upon turn in & both times the app either froze up or wouldn't take my info. Anyway an associate took care of it after my struggles & that was that. The equipment was perfect for the task & I definitely will use Uhaul again in the future when needed.

JAMES B 
Clasificación:
4.0

Really don’t know how business could improve customer service, in my experience they were friendly and quick to complete paperwork and have me on my way with clean reliable equipment especially for a walk in with no reservations

WILLIAM J 
Clasificación:
5.0

Employees should be encouraged to be cheerful and smile.

ANDREW N 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES G 
Clasificación:
5.0

Nothing everything was great and smooth! ¡Gracias!

SAMUEL K 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K 
Clasificación:
1.0

They were very rude

AMANDA P 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM V 
Clasificación:
5.0

The drop off was quick and went smoothly. I was in and out within minutes.

DIMITRI V 
Clasificación:
5.0

El cliente no dejó un comentario.

BOHDAN C 
Clasificación:
5.0

El cliente no dejó un comentario.

james F  |  First Impressions 
Clasificación:
2.0

I did a one way rental. The pickup location was changed the day before my scheduled pickup date. I was giving an extra 15 miles, which I didn't need. I thought the equipment and location was guaranteed??? The staff at the pickup location could use a few smile and courtesy lessons. When I asked if he was going to hookup the dolly trailer before I left, he asked annoyed and bothered. The drop off location staff was nice and very helpful.

DEBORAH H 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M 
Clasificación:
5.0

El cliente no dejó un comentario.

courtney h  |  Overall Experience 
Clasificación:
5.0

They was very respectful and didn't have a problem taking the vehicle. They also told me that I could have took it back to the location of rental and gotten it all changed but they couldn't do anything about it so I feel like the place I originally picked it up from caused me to loose my money and I feel like I should be entitled to a refund at their expense

WILLIAM W 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTY T 
Clasificación:
5.0

El cliente no dejó un comentario.

HAPPY A 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY A 
Clasificación:
4.0

El cliente no dejó un comentario.

SUSAN M 
Clasificación:
5.0

I’ve always had a good experience with my local U-Haul employees & facilities here in Charleston, WV and was happy when I learned that the old K-Mart building & parking lot on 4th Avenue (Patrick Street) was being updated & converted to new Climate Controlled U-Haul storage & rental facility as the location is very convenient for me and the facility is very nice.

Judith H  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffery m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY L  |  First Impressions 
Clasificación:
5.0

Be nice

ROBERT F 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDOLPH S 
Clasificación:
5.0

Easy drop off

Karen V 
Clasificación:
5.0

Gracias

RODNEY L 
Clasificación:
5.0

El cliente no dejó un comentario.

John L 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly H 
Clasificación:
1.0

I made my reservation online and was directions to pick the vehicle up at Patrick St., Charleston, WV location I was to pick it up at midnight and when I arrived at that location, I got online to go through the procedure of picking the vehicle up only to find that this location does not even have to share 24 seven option, I spent hours trying to get another vehicle. I was promised eight $50 credit. They tried to charge me double rate when my original reservation was $19.95 . attention and they changed it but did not issue the $50 credit and refused to give me a receipt that I was going to get the $50 credit. They informed me that corporate had to issue the credit.. Well evidently they lied about that because I have not received anything.

carolyn c 
Clasificación:
5.0

El cliente no dejó un comentario.

ray s 
Clasificación:
5.0

I didn't get the text message with the link to go over the vehicles condition until 30 - 40 minutes after I had it. When I clicked on the link it said it had expired so so would have had no way to prove what condition the vehicle was in.

micheal w 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY H 
Clasificación:
5.0

Convenient location, easy access to storage unit, well lit and secure, very helpful and courteous staff. Would definitely use this facility again if the need arises.

Gail M  |  Overall Experience 
Clasificación:
4.0

One employee in particular held a grudge for months and would never speak to me after my car was damaged at the facility. And immediately after the damage to my car, the manager on duty called a few staff into "his office" where they proceeded to watch the security video and laugh at me (I could hear them as I waited in the lobby). Not very professional... Aside from that, the manager Stanton and all of the other staff are great (especially Daylen!) and super helpful and friendly.

MALODY B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime s  |  Overall Experience 
Clasificación:
4.0

I had to go through 3 trailers to get one that was properly operating.

PAMELA H 
Clasificación:
5.0

Every thing went well. I got sick and had the truck some extra days and there where great to work with.

KAREN W 
Clasificación:
5.0

El cliente no dejó un comentario.

JON T 
Clasificación:
1.0

El cliente no dejó un comentario.

Melissa S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

briana c  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie W 
Clasificación:
5.0

El cliente no dejó un comentario.

TOBI H 
Clasificación:
5.0

i was well taken care of . good staff- clean trucks very satisfied thank u uhaul if i find myself in need again u haul will be my first call

RICHARD P 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA T 
Clasificación:
1.0

Terrible customer service. Staff was rude and unhelpful. Manager was rude and unhelpful.

MICHAEL V 
Clasificación:
5.0

El cliente no dejó un comentario.

tom p  |  Overall Experience 
Clasificación:
3.0

First, there was water pooled on the parking lot from a main issue, which wasn't their fault. But, it's the first time I've ever gotten a truck that they didn't have it pulled up and ready for me. I had to hunt through all the rows in pouring rain to inspect and locate my vehicle, and the man at the counter was not helpful or polite.

JOSHUA A 
Clasificación:
5.0

Chad's Moving was excellent! Would 100% use them again. Quick, efficient, and definitely worth the money.

CHAD G 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina G 
Clasificación:
5.0

Left bc the price continued to rise

angela s  |  Overall Experience 
Clasificación:
1.0

Both Representatives had a bad attitude and rude. I reserved a utility dolly because I have back and health issues, they did not have it when I went to pick up the truck and pads. When I asked the guy who I made the reservation with why the dolly was not available, he had an attitude and just said it's just not available and look the way and continued on with his business. He may know attempt to give me a discount or get the equipment that I reserved.

LEE C 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas E 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua A 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN P 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorthy S  |  Overall Experience 
Clasificación:
5.0

NOTHING YOU ALL DONE EXCELLENT JOB RIGHT ON TIME AND FAST WORK THANK YOU ALL

Harold m 
Clasificación:
5.0

Absolutely nothing!!

David A 
Clasificación:
5.0

They are excellent in all areas My unit was accidentally left unlocked and they noticed immediately and secured it with their lock Wow I am impressed !!! The facility is the nicest in the area !!

Joseph S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSONDRA W 
Clasificación:
5.0

Loved it there. Will be back again when my son moved out of his dorm for the summer.

Jennifer D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A 
Clasificación:
1.0

El cliente no dejó un comentario.

Maggie W 
Clasificación:
4.0

The only negative comment I have is the gentleman that I turned the vehicle into never told me I was all set. I stood inside the store for about 20 minutes. I looked up at your monitor and he was washing the vehicle so I went out and asked him if I was all set and he said "ya" I waited because I thought they had to inspect the vehicle. After a long day of moving it would've been nice to have been told I could just leave. The young lady that I checked the vehicle in from was great though and the vehicle drove great

JULIE B 
Clasificación:
1.0

Charged me a $100 extra dollars for some grass in the back of the van insane.

DYLAN S 
Clasificación:
5.0

staff was very friendly and helpful. a smooth experience that was quick

JO S 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P 
Clasificación:
5.0

I would definitely use uhaul again!

lizzy a  |  Overall Experience 
Clasificación:
4.0

Clean, well lit, and conveniently located. Easy first floor access, and really nice enclosed loading docks. However, I decided to end my contract because of the continuing price increases and diminishing differences between competitors. At the time I closed my unit, a uhaul 5'x6' was over $60. I found a climate controlled 10'x10' at a nearby competitor for only $90.

Jeremy K  |  Overall Experience 
Clasificación:
5.0

Love the key card access and there is a clear map of where my unit is and where I can pull in or park to unload

Caroline S  |  Online Move In 
Clasificación:
5.0

The manager is great. Friendly,helpful, gave great information. Great asset to the community and company

Ginger D  |  Online Move In 
Clasificación:
5.0

Employees were very helpful and courteous. Place was exceptionally clean, secure, and had great climzte control. Would highly recommend

Marc B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ruth j  |  Overall Experience 
Clasificación:
2.0

Very rude staff and very lazy didn’t even make sure everything was in the van that I needed

destiny m  |  First Impressions 
Clasificación:
5.0

Well run business. Clean, well lighted, staff was great. Big thank you to Amanda, she made check out so fast and easy.

CHERYL E  |  Overall Experience 
Clasificación:
4.0

My only issues is there were a significant amount of unhoused in front of the entrance. As a female,alone, it was a bit unsettling. I did not unload all of my things this time. I will try again.

Jessica G  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ruth B  |  Overall Experience 
Clasificación:
1.0

Constantly raising rates on our unit. Went down to the smallest unit and within a few months was paying the same rate as the biggest one. Not happy.

Kameron w  |  Overall Experience 
Clasificación:
4.0

Sometimes it was difficult to reach them directly by phone and I think they'd benefit from a note board or something accessible to all employees, to communicate any on-going issues. (Right hand doesn't always know what left hand is doing.) Overall, though, I definitely recommend them - they care, and that says a lot.

Eve D  |  Overall Experience 
Clasificación:
4.0

BIG SIGN as you walk in saying $79.95 for a 10X5...we had to pay $84.95. Yes, the rate just went up...BUT, pull the sign then. Should have given us the advertised price. Oh well, just my 2 cents. Jim

jim s  |  First Impressions 
Clasificación:
5.0

The young lady was very helpful and courteous. She did a professional job from beginning to end. Gracias.

Denise T  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal F  |  Overall Experience 
Clasificación:
5.0

Renting a storage unit was so fast. No deposit, staff was so friendly and helpful. The whole store was immaculate, lighting was great, lots of cameras so I feel like my unit was safe.

CHERYL E  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica S  |  Overall Experience 
Clasificación:
5.0

Amazing staffs.

ifeoma e  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemarie P  |  Overall Experience 
Clasificación:
5.0

Was my first time using U-haul for storage & my experience with everything & everyone was very helpful me getting started and for the whole time I had rental it was a good experience…. Thanks for keeping my stuff safe and I have told everyone…. Thanks Again

Gail C  |  Overall Experience 
Clasificación:
5.0

It took a bit to figure it out but all and all it was pretty easy. The people are great!

Robert V  |  Online Move In 
Clasificación:
5.0

U-Haul on Patrick Street, Charleston, WV. Per all the questions above I have been very pleased with the overall of the facility. The staff was always willing to help out with no hesitation and I love that there were always dollies available to use. But must of ALL the security and safety of the facility...AWESOME ~Pam

pamela w  |  Overall Experience 
Clasificación:
5.0

Staff was always extremely helpful and friendly.

Pam B  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Becky J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L  |  Overall Experience 
Clasificación:
2.0

I was supposed to get a free month with a truck rental but ended up paying anyway 😒

Brian H  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B  |  Overall Experience 
Clasificación:
5.0

It’s very clean and secure!

STEVEN J  |  Overall Experience 
Clasificación:
5.0

Moving and had to take things but very happy and have told other people.

sandra e  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita D  |  Overall Experience 
Clasificación:
5.0

We had the most interaction with Amanda, and she is a jewel. When we knew we no longer needed the unit, our first comment was, "We are going to miss Amanda!" She is a perfect representative for your company. She is kind, personable, and always professional.

Kenneth W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eva K  |  Overall Experience 
Clasificación:
5.0

Staff is A+ the facility with its key card security in and out makes you feel safe. Very clean environment. Ability to back vehicle into Bay Area and close is a commodity. When the weather is bad.

Timothy H  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

davon t  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita C  |  First Impressions 
Clasificación:
3.0

To expensive

steven c  |  Overall Experience 
Clasificación:
5.0

Great to have bathrooms during the hard work of moving! Every one has been very nice and helpful. The carts are a very nice touch.

steven b  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam H  |  First Impressions 
Clasificación:
5.0

I could not get the truck with the unit. It was advertised on the website.

BARBARA D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDA A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh L  |  Overall Experience 
Clasificación:
4.0

Love the drive in loading/unloading and the convenience of the unit. However, the only complaint I have is that the garage door to the unit never stayed open to make it easy to go in and out of. You had to have 2 people there most times, one to hold open the door and the other to carry stuff in/out. Next time I will just have to buy something to hold the door unit door open or use something to wedge it from closing on top of me. That is the only reason I didn't give it 5 stars. Other than that, the automatic doors and carts to load were very helpful and I would use it again if needed.

Ashley H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth c  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLE R  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

keith g  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ruth j  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DENISE d  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda K  |  Overall Experience 
Clasificación:
5.0

If needed again, I would come back. I was very pleased with the facility.

ANNABELLE B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carol b  |  Overall Experience 
Clasificación:
5.0

Very nice facility. Will rent again when needed.

Pamela G  |  Overall Experience 
Clasificación:
5.0

I appreciate the courtesy and quick turn around - would highly recommend using this site and service. Thank you for making a stressful move so much easier!!

Betsy C  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

clinton b  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful. Facility was always nice and clean.

Sheila S  |  Overall Experience 
Clasificación:
5.0

The Patrick St. U-Haul exceeded all my expectations for what a storage unit could be. I always felt my stuff was secure. The staff were always around for any questions and willing to go out of their way to help. The secured garage/loading zones were perfect and really made the place top tier. I always recommend the Patrick Street storage units and will be my first choice if I need to use one again.

Robert J  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELIA R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica D  |  Overall Experience 
Clasificación:
5.0

Very helpful staff with great attitudes. Very, Very clean looking and smelling place

ANGELA R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marvin w  |  Overall Experience 
Clasificación:
5.0

I was so impressed with the storage facility! My mom was actually the one who set everything up, so I hadn't seen it initially. When I went to grab things out of storage, I was blown away with how nice the facility actually was. There was a large interior space and it was climate controlled. There were multiple access points, as well as indoor parking access, which, on a very hot day, was amazing to find! There were carts available to help tote boxes in and boxes out, so I didn't need to worry about having a dolly myself. Everything was incredibly clean and I felt very secure both in my possessions being well-protected and safe. My mom was the one that dealt with staff, and she was also very happy with each interaction that she had with staff along the way. Overall, I don't think we could have had a better experience (unless a genie had come with the unit, bestowing magical gifts while we were there 藍). Thanks U-Haul!

Jennifer J  |  Overall Experience 
Clasificación:
4.0

Everything was fine except I missed a month by mistake and I was charged an astronomical amount. I believe it was the month of June bc I was only off 48 hrs in three weeks time. Overall my experience was good. Also I had my unit for a less value and they just started charging me more even before you sent a notice stating this. Gracias

Deborah H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daylin N  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George S  |  Overall Experience 
Clasificación:
5.0

Staff is very helpful and knowledgeable I would recommend this Uhaul for storage and truck rental.

Charles E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri C  |  First Impressions 
Clasificación:
5.0

I appreciate your help in my reservation as I am selling my home! My new storage unit was very easy to find. I like that I know that my furniture and items are in cool and clean environment. Gracias.

Marva D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S  |  Overall Experience 
Clasificación:
1.0

My significant other explained situation. They took advantage of someone in a rough situation and didn't offer any discount after he spent a lot of money with your company. Never again

melissa c  |  First Impressions 
Clasificación:
5.0

Everything was excellent from the beginning to the end. I strongly suggest that U-Haul experience was outstanding and smooth. Everyone should have the same experience we had for your college students coming home on their breaks.

ruth j  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda N  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H  |  Overall Experience 
Clasificación:
4.0

No comment

Tim K  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayla H  |  Overall Experience 
Clasificación:
4.0

Staff was very patient and helpful.

jacqueline t  |  First Impressions 
Clasificación:
5.0

This location is so convenient and well maintained. The staff are super helpful and friendly.

Carol M  |  Overall Experience 
Clasificación:
5.0

The manager is extremely knowledgeable in all areas. One of the best.

Diana R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James/Amanda P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan J  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

rondia s  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine A  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sherri c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie J  |  Overall Experience 
Clasificación:
1.0

The two at the front desk allegedly there to assist customers were absolutely useless. Young sandy blonde female and large man with a Go-T, I cannot give names bc they refused to provide them, did the bare minimum to assist. I explained when I walked up I was transferring units, it was not processed as such. I was told if I wanted the transfer and credit from ky original unit applied to the new "I guess call the manager and get it done bc I don't know how". When said paperwork was finished, it was handed to me, nothing said, no new unit humber provides, nothing. When i asked for the unit info it was a huff, an eye roll and then she handed me a map, still no unit number. I literally had to ask her again, for the third time, if she can tell me the unit number so I can find it. This is the absolute worst customer service experience