Customer Reviews for U-Haul Moving & Storage of Patrick Street

Rating:

5.0

The lines to check in were extremely long. I did the online check in but wasn't allowed to hook onto the trailer myself which is an inefficient approach.

Rating:

5.0

The check in time took a little while, but that was because the poor man was there by himself and was literally running to get trailers, check in trucks and take care of each customer. He made sure I had the closest unit to the front doors as possible. I recommend this location to anyone. Thank you!

Rating:

5.0

It was a wiring installation but service was great.

Rating:

5.0

I didn't know that I needed a car insurance when I was allready contracted one.

Rating:

4.0

I was unable to call the location to check and see if they were finished because they didn't call me back. No one ever answered the phone and I had to speak with the corporate people three times. The registration time was different online and it was on the app I asked that they roll up my window if it was going to sit outside at night no one did that no one put the hitch on that I had requested in the communication was awful. I'm very disappointed in U-Haul and no it's a big company and you guys can do better than that.

Rating:

5.0

Employees are always helpful.

Rating:

2.0

The staff is not well educated on Uhaul products or the Uhaul computer system in order to expedite a transaction accurately, or timely. I had called to extend the time on the truck rental and was told I could return the truck by the next day at 8a, however, it was never explained to me that the return procedure was completely automated, nor was it explained to me that I could have returned the rental any time the day of use. After 10 hours of moving, and then setting an alarm to get up and return by the specified time of 8a only to stand in the rain and complete the automated return of taking pictures etc, when I could have easily and happily returned the vehicle the day before NOT STAND IN THE RAIN and been able to sleep in. Your staff does not know your products or the computer system or TRUE customer service. If you had any idea how much money "we" (my partner and I) have been and unfortunately need to continue to spend on renting Uhaul trucks to relocate to the Charleston, WV area from several states you would be ashamed at the service we have been receiving.

Rating:

5.0

Very helpful staff with great attitudes. Very, Very clean looking and smelling place

Rating:

5.0

Wonderful experience

Rating:

2.0

2nd time in last few months rented trucks 1st time I for got take pictures of my gas an miles put 45.00 in gas an they said I didn't put gas back in I has no pictures show I did, this time got truck when we got up too speed limit the wheel felt an sound like it was going fall off ,we was told we could bring it back or wait 90 min for another truck I paid ppl help me move an2 could only work until 530 we didn't get too my old house until 415 ,we picked up 1st truck up at 130 we would have gotten done before 5:30 had truck not been mess up we didn't get finished until 12:30/100 in morning .

Rating:

3.0

Door was broken on my truck it wouldn't properly close

Rating:

5.0

Quick and professional

Rating:

5.0

Very helpful. Good service Thanks

Rating:

5.0

I was so impressed with the storage facility! My mom was actually the one who set everything up, so I hadn’t seen it initially. When I went to grab things out of storage, I was blown away with how nice the facility actually was. There was a large interior space and it was climate controlled. There were multiple access points, as well as indoor parking access, which, on a very hot day, was amazing to find! There were carts available to help tote boxes in and boxes out, so I didn’t need to worry about having a dolly myself. Everything was incredibly clean and I felt very secure both in my possessions being well-protected and safe. My mom was the one that dealt with staff, and she was also very happy with each interaction that she had with staff along the way. Overall, I don’t think we could have had a better experience (unless a genie had come with the unit, bestowing magical gifts while we were there 🤣). Thanks U-Haul!

Rating:

4.0

Everything was fine except I missed a month by mistake and I was charged an astronomical amount. I believe it was the month of June bc I was only off 48 hrs in three weeks time. Overall my experience was good. Also I had my unit for a less value and they just started charging me more even before you sent a notice stating this. Thank you

Rating:

5.0

Text me

Rating:

1.0

Equipment reserved not available. Rude/bored/unhelpful employee. Just an overall abysmal experience. Will not use this location again.

Rating:

5.0

Fast friendly check in

Rating:

5.0

No comments

Rating:

1.0

Well I rented a 6 by 12 and there was a board and blankets in there and when I returned it I left that stuff in there and they charged me for that stuff that was already in there and I don't think that was right when they should have checked it before I got it to make sure everything was good and when you return something they check it so they should have known that but I got charged for something that someone else left behind

Rating:

4.0

Not charge for a dolly twice

Rating:

5.0

I used a car trailer and you could not even feel it behind you U-Haul has it together with their equipment. Top notch

Rating:

5.0

Awesome

Rating:

5.0

Great customer service. Really appreciate the customer service both at check in and check out of the truck. The truck rented was clean and had no problems. Very convenient location.

Rating:

5.0

The staff are extremely friendly. This makes for a great experience

Rating:

4.0

The dolly i reserved was not available and I had to pay more to rent an appliance dolly.

Rating:

2.0

First, they marked the gas tank as having 1/4 tank more than it actually had; I took a picture with my phone of the actual amount in the tank when I picked up the van and how much was in it when I delivered it. Then they did not give me or email me a receipt, as they said they would do. Still have no receipt.

Rating:

5.0

Nothing

Rating:

5.0

Staff is very helpful and knowledgeable I would recommend this Uhaul for storage and truck rental.

Rating:

3.0

I have a real issue with being charged $20 for returning my Uhaul rental earlier than required. No one stated that there would be a charge for returning the rental after hours and I rented on a Saturday without knowing whether or not the location was even open on a Sunday. To charge me $20 for making it more convenient to the location to inspect and check the rental in is ludicrous and a poor business practice. This experience will certainly be a consideration for my next rental need.

Rating:

5.0

I appreciate your help in my reservation as I am selling my home! My new storage unit was very easy to find. I like that I know that my furniture and items are in cool and clean environment. Thank you.

Rating:

5.0

Very nice professional service

Rating:

1.0

My significant other explained situation. They took advantage of someone in a rough situation and didn’t offer any discount after he spent a lot of money with your company. Never again

Rating:

2.0

I tried calling, I tried messaging no one would answer. I was late with my U-Haul which I tried to contact them for more time, upon getting there they wanted to charge me for an extra day. The guy was nice and said he wouldn't charge me because they had been busy ALL day and couldn't get to the phones I thought how nice! Well now I see they are attempting to charge my card $40.00 FOR WHAT? I have no idea. I will never use U-Haul again..

Rating:

5.0

Everything was excellent from the beginning to the end. I strongly suggest that U-Haul experience was outstanding and smooth. Everyone should have the same experience we had for your college students coming home on their breaks.

Rating:

5.0

Excellent service and polite people to work with. The van I rented had plenty of power to pull my load of stuff and did not even seam like it was loaded. I was very impressed with the cleanliness of the van, it looked like it was right off the showroom floor. Very pleased and will do business with this facility again.

Rating:

5.0

The service was exceptional. Very polite and well informative. We were in and out!

Rating:

5.0

Always a good experience from start to finish. Thanks!

Rating:

4.0

No comment

Rating:

5.0

The customer service was Great !

Rating:

5.0

Very quick, helpful, and professional. Zero complaints. Facility looks brand new, and equipment was all in very good shape.

Rating:

1.0

I have no idea how anything was at this location honestly. I was at the ER with someone who broke their back moving because we did not have the dolly we rented, because they failed to give it to us.

Rating:

4.0

Staff was very patient and helpful.

Rating:

5.0

This place is great. Always quick and easy.

Rating:

5.0

This location is so convenient and well maintained. The staff are super helpful and friendly.

Rating:

5.0

The manager is extremely knowledgeable in all areas. One of the best.

Rating:

5.0

Provide Cold Brew coffee ... other than that ... can't think of anything.

Rating:

5.0

I don't have any comments about that,I was satisfied with people that worked on my trailer.

Rating:

1.0

Rude, and didn't explain why I couldn't get credit for the day I didn't use

Rating:

4.0

The uploading of pictures on the return ap would not work. Needs lots of work on that. Extremely frustrating

Rating:

5.0

Pay Stanton more.

Rating:

1.0

They left the ebrake on and the tire started smoking going down the highway. Pulled over for safety and was in a hotbed of brown recluse spiders and ticks sucking my blood. Called police who waited the entire hour and half that it took a U-Haul roadside maintenance to fix the tire.

Rating:

5.0

Amazing crew they all work great together and everyone is always very helpful and friendly and they always make sure your happy at all times thanks guys for making my life easier

Rating:

5.0

A great experience!

Rating:

5.0

Fast and Excellent service. Thank you!

Rating:

5.0

These folks have been wonderful to deal with for many, many years.

Rating:

5.0

The young lady that took care of me was kind and professional. I believe her name was Lacy. ,

Rating:

5.0

I use this location a couple times a year and always pleased by the service!

Rating:

3.0

I looked around and waited for 10 minutes before I found someone to help me.

Rating:

5.0

They had what they promised and didn't take up much time. I got my move done. Thank you

Rating:

5.0

Good drop off rcperoence

Rating:

4.0

Nice location. Very big Showroom. John was excellent in helping me reschedule my Reservation.

Rating:

1.0

The two at the front desk allegedly there to assist customers were absolutely useless. Young sandy blonde female and large man with a Go-T, I cannot give names bc they refused to provide them, did the bare minimum to assist. I explained when I walked up I was transferring units, it was not processed as such. I was told if I wanted the transfer and credit from ky original unit applied to the new "I guess call the manager and get it done bc I don't know how". When said paperwork was finished, it was handed to me, nothing said, no new unit humber provides, nothing. When i asked for the unit info it was a huff, an eye roll and then she handed me a map, still no unit number. I literally had to ask her again, for the third time, if she can tell me the unit number so I can find it. This is the absolute worst customer service experience I have ever had anywhere. Nothing was told to me about what I needed to do once I moved units at all so once finished I left. Ten minutes after leaving I get a call stating I need to come back bc my transfer was done incorrectly. (shocker). This is absolutely unacceptable. I have NEVER been treated this way as a customer just trying to utilize a service with a company. Unfortunately, this is the ONLY climate controlled storage until in the vicinity of where I reside, otherwise, I would definitely not still be a customer.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

I did not get to store my stuff as planned changed and I didn't end up moving to Charleston. But, my experience with everyone in getting a storage unit set up and then canceling it after the 1 month I paid for was very helpful and friendly. I would recommend this facility to anyone that needs a storage unit. Thank you so much for the assistance in closing out my unit. Much appreciated. Have a nice day!

Rating:

4.0

I don’t know what to say really

Rating:

4.0

Only issue was the initial code provided did not work but the person working the counter was extremely helpful and was able to reset my entry code. Facility was well maintained and I like the security.

Rating:

5.0

Great customer service by Timothy. I was impressed.

Rating:

5.0

Facility was always clean employees were always real nice felt safe and secure

Rating:

5.0

Absolutely would recommend this facility to friends and family, as well as use them again. Staff was great with their customer service, got me what I needed and done so in a timely fashion!

Rating:

5.0

First time using I-Hall storage and so far very pleased with it.

Rating:

5.0

All of the staff are friendly and so very helpful. This is the first time I have rented a storage unit. It has been a positive experience. Thank you.

Rating:

5.0

The staff was very helpful and caring about any problem that you might have

Rating:

5.0

Everyone was very friendly and helpful

Rating:

5.0

Manager Lacy Stanton was amazing to work with and SO helpful !

Rating:

5.0

excellent service at desk

Rating:

5.0

I would highly recommend UHaul for any and all your moving needs. I have used this company for moving long distance and locally and always get very good service and peace of mind that my storage is dry and safe.

Rating:

5.0

Staff was super friendly and helpful. Very clean and maintained. I highly recommend this location to anyone needing storage or any other uhaul needs.

Rating:

4.0

They kept raising the prices! I have a storage unit in a nearby Uhaul and they never raised the rent in 6 months. This one raised it after 2 months!

Rating:

2.0

Customer service wasnt great at all. We where at the location with a truck full of belongings and they didn't have the storage room we discussed. We had to leave and go to Saibt Albans. It wasn't convenient!

Rating:

5.0

The card system with alarms on each unit is impressive. I have storage at another vendor in a different state and they do not have this feature.

Rating:

4.0

I was pleased with your storage facility however I did not like where my rates kept going up and raised almost $100 over a year.

Rating:

4.0

very good service

Rating:

5.0

Changed mind about renting unit!

Rating:

5.0

Some people who work 2nd shift could use more time to be able to get to there stuff .that's the only bad thing about the place but everything else was good .

Rating:

3.0

Just expensive and not in a great area in town but overall clean

Rating:

5.0

Excellent! The best storage place i have ever been. And it’s new!

Rating:

5.0

The only reason I left was because of the price increase. Existing tenants should've been price locked at their existing rate 😞

Rating:

5.0

Everyone on staff was professional, friendly and helpful. Thank you all for the easy transition from Texas to WV

Rating:

5.0

Counter personnel were very helpful...was easy access and load in

Rating:

5.0

Friendly staff. Easy process.

Rating:

1.0

After paying a $900 bill I was told I had to remove my belongings within a week now I'm being charged $70 to clean out a storage unit plus another month service when it wasn't even in there I will never recommend this place

Rating:

5.0

It was perfect.

Rating:

4.0

Don't seem to have many employees working inside..always have to stand in line and wait a little while before being waited on.

Rating:

5.0

The staff were awesome

Rating:

5.0

Very nice staff

Rating:

4.0

I had reserved a large storage unit via online. There was no indication online that I had NO GUARANTEE to actually get a unit. I found this out when I showed up to move in. Fortunately the GM at the location hooked me up with two smaller units at the same price. Uhaul needs have better clarification concerning online reservations.