Customer Reviews for U-Haul Moving & Storage of Paterson

3011 comentarios

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

(973) 278-3700

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.

Services at this Location:

Contáctanos

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICARDO H. 
Clasificación:
4.0

Original Saddle Brook location where I was scheduled to pickup my trailer told me when I arrived that my trailer was not operational and missing a loading ramp. I was then sent to the Paterson location. The trailer shoukd have been removed from service prior to my arrival and I should have been notified. Caused me to run behind schedule.

DAVID A. 
Clasificación:
2.0

The attendant, Kowan, struggled with the check in process and finally, the franchisee helped him. In spite of pre-placing all of the information he requested, I had to re-input for him. In the end, I was surprised with 2 charges. The $7.00 for roadside, which I had declined and $5.00 for "environmental" ... It was just easier to accept and move on.

jay a H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRILL Y. 
Clasificación:
5.0

Bruce and his team are awesome. When I returned Kayvon helped me check the vehicle back in and was prompt, informative, professional, and nice.

DOMINIQUE S. 
Clasificación:
5.0

The service was excellent!!

Eduardo A. 
Clasificación:
2.0

Did not provide me with requested dolly, so I couldn't move my refrigerator.

Susan C. 
Clasificación:
1.0

Hi I had reservation for pickup truck for today very close to my home, you have moved location for pickup about 8miles away! Not only this put me on disadvantage in terms of travel time but it also added more miles for me and you dis charge me for it! This is very unprofessional treatment of customer! I am very disappointed! Adam

ADAM D. 
Clasificación:
1.0

Well to start follow through with the reservations and if there's a problem get back to the person if you really need detail call me 973-801-3817 and I'll tell you the awful experience I had this Saturday

Arturo D. 
Clasificación:
5.0

Bruce was a great person on his job.

ELIZABETH V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL C. 
Clasificación:
5.0

Keep the interior of the vehicles clean. Have the insurance and registration at a place customers can see it all times without searching the whole vehicle for it.

Uton M. 
Clasificación:
4.0

Hire additional help

FRANK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margery M. 
Clasificación:
1.0

This location and staff were great but this was not my original booking. The booking was at a different location and they did not honor my reservation. It sucks that you confirm a reservation and then don't honor it!!!

ABHISHV R. 
Clasificación:
3.0

get more counter help had to wait half hour to check in

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

I got a good service I recommend this place

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDO S. 
Clasificación:
1.0

Get some body that know what he doing

Richard U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
1.0

STOP USING TECHNOLOGY AND HAVE A PERSON HELP YOU. RIDICULOUS USE OF IPHONE USAGE FOR RENTING A VEHICLE.

LEO L. 
Clasificación:
3.0

Have more people to work the front desk. Have employees with better attitude. The gentleman in the morning was nice but the guys in the evening were not that great.

Alfredo G. 
Clasificación:
4.0

Windows on truck could have been cleaner.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHIA M. 
Clasificación:
3.0

Key drop box didn't have a box and had I not noticed it just fell onto the floor inside the store, my key might have gotten lost if I didn't hand it to the associate instead.

Roseanna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
5.0

The original place on 326 grand st gave me a truck that has the muffler torn of course i refused it. they sent me to market st instead

SIGIFREDO A. 
Clasificación:
5.0

Friendly staff . New rules but would still suggest this location as it's always a smooth transaction.

KEMBELYN R. 
Clasificación:
1.0

The customer service is poor

DUARBIS M. 
Clasificación:
4.0

Could not get through on the phone. Waited over 20 minutes and had to handle up. Although I explained that I was towing a Porsche Gt3rs I was told the trailer could accommodate. The trailer sat in my driveway and was never used because I could not get the car on do to the steep ramps

Rosario C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Davier C. 
Clasificación:
2.0

This place needs some costumer service training.

JEANETTE W. 
Clasificación:
5.0

nice

JOSE Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

YILMAZ Y. 
Clasificación:
5.0

Nothing you was good with me

J C M. 
Clasificación:
5.0

I made a reservation online a block away from my shop. I could've walked there, but thankfully I called to confirm this reservation which was never made. So I had no choice but to use the location in Paterson since only they had the 15 foot box that I needed. Their service was excellent, but this was a huge inconvenience for me since it is a lot furtherThen I needed to travel

CHRISTOPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlette P. 
Clasificación:
5.0

Nada

ERIC R. 
Clasificación:
4.0

Had a good customer service. Very satisfied with handle of process.

REINIER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

The teller needed help he was by himself there there's was a lot of customers but besides that everything was good 😌

Nelson R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELMER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS F. 
Clasificación:
5.0

Keep up the courtesy in a great job you are doing I greatly appreciate using U Haul and Mikey Street you are the best Miss Washington

DIANE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill G. 
Clasificación:
2.0

Had difficulties locating the truck we were supposed to be renting. Then didn't have the additional supplies that I had rented available. We had no choice but to purchase something different (served the same purpose) but we didn't want to purchase it which is why I had rented it.

Jessica W. 
Clasificación:
1.0

Took too long to help customers and not polite.

MIGUEL G. 
Clasificación:
3.0

Hi I need from u haul to do better means but blanket more clean Thanks

ZENA D. 
Clasificación:
5.0

No comments

ANGEL V. 
Clasificación:
5.0

The staff and manager are very cordial and accommodating. Prompt friendly service. Thank you. Rev. Lee

ANTHONY G. 
Clasificación:
5.0

U were great. Thank u

DANA G. 
Clasificación:
5.0

Great service

JANEIDE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NORMAN C. 
Clasificación:
1.0

I was charged wrongly. I had to go back to the location so that my bank account could be credited.

JUNIOR H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eugene S. 
Clasificación:
5.0

Keep up the awesome job

PHILALMEN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

Nothing I wish there were more people like Bruce . He is an amazing worker!!

JOEL T. 
Clasificación:
5.0

Very friendly location, I didn't know what I was doing and the young lady named Alzia or Iris ( sorry for misspelling the name) was excellent and patient. If I wasn't moving away I would definitely do business here again because of her.

Jack D. 
Clasificación:
5.0

The parking brake was out of adjustment, pedal goes to the floor

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZORAIDA T. 
Clasificación:
3.0

Advise the best suitable truck size for the need, and improve the mpg for the 15' truck

SALAH H. 
Clasificación:
5.0

Great job

CALVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Murtada M. 
Clasificación:
5.0

Had a great experience at this location, the guy behind the counter was very nice and very helpful and went above and beyond to help me. Very pleased

Nureyev O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBISELDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CETIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
1.0

Lady works at the front thinks she can tell you how to run your day.....i was suppose to be there at 10 i got there at 10:20 she asking me why im at late as if i work for her. She passed me down to anther employ to help me and shes telling her "he's came a half hour late write him up ill check if the truck is ready" Anther customer came to buy boxes she wouldn't help the old lady out very nasty with her I'm being charged $7 for something i did not use or ask for the hand truck was in the truck i didn't ask them for it or use it i don't see why i should pay for it I always rent out trucks but my very first time for U haul and ill make sure its my last thanks for over charging and the very very rude staff you hired if she doesnt like the place that keeps her worm and puts food on her table then she needs to go find something else she likes doing i own stores and im in the retail and customer service has to be #1 as for the girl that wrote up the paper shes was good and doing her job even tho that lady was asking 100 questions did she come from outside and who send her what shes doing who was she talking to what did she check.....then told her to go help me i had to wait for all this and being asked why did i came late and getting charged for something they left in the truck and i brought it back because i know whats right and wrong!!!!!

ALAAALLDE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENMANUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
3.0

Gas was less than quarter tank... Also with covid and all the truck should of been cleaned.

GICELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

Had a problem adjusting the passenger side mirror. Won't move at all. Everything else was perfect just that deadly issue i had

HECTOR F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sam Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

NILSA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIGE S. 
Clasificación:
4.0

The truck sounded horrible and drive really bad

LISA C. 
Clasificación:
5.0

nothing the two men you had working on jan 15 2021 were very nice and helped me back the trailer in very understanding outstanding service

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron A. 
Clasificación:
3.0

Let the customer have options because I should I've have a trailer electronic breaking system that would have make my ride better, there was too much braking on my vehicle cause the trailer I had have no braking whatsoever.

EYANE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres J. 
Clasificación:
4.0

The Paterson location handled our reservation well. My issue is with the online process and the Totowa location. We selected the PCT location in Pompton Plains. A day later, I was called from the Totowa location and we confirmed the change in location. The following morning I received a text message that it was moved to this location which was significantly further and added to the stress of a move. When I called the Totowa branch that morning, I asked the service representative if there was anything he could do and he replied in a very sarcastic way "that a rental is waiting for me at the Paterson location".

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Church of J. 
Clasificación:
1.0

The truck was dirty, the miles that they told me was 2 miles more than on the paper, the gas was under what he said abs then to make things better they told me to be back before 12am and I would not get charged a second day. I came back before 11 like I told him I would and still got charged for 2 days. Total rip off. I would like for someone to call me please 2018735258

WAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN S. 
Clasificación:
3.0

Was guaranteed a appliance dolly and didn't receive it the day of rental. And I know I scratched the van but there should be installment plans to pay for damages especially during this tough time

ROLAND R. 
Clasificación:
5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara C.  |  Overall Experience 
Clasificación:
5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie R.  |  Overall Experience 
Clasificación:
5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Angie R.  |  First Impressions 
Clasificación:
5.0

Excellent job.

mohamed s.  |  Overall Experience 
Clasificación:
5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April G.  |  First Impressions 
Clasificación:
5.0

I love the services

LETICIA B.  |  First Impressions 
Clasificación:
5.0

Great Customer Service

stephanie p.  |  First Impressions 
Clasificación:
5.0

Very respectful staff and understanding and helpful

cassandra c.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent & everything went smoothly.

amani r.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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