Customer Reviews for U-Haul Moving & Storage of East Paterson

3,919 reviews

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST, MCDONALD OR MILLENIUM GAS STATION)

(973) 278-3700

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST, MCDONALD OR MILLENIUM GAS STATION)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Robert Garcia 
Rating:
5.0

Customer did not leave a comment.

Stuart Zeh 
Rating:
1.0

There was no one there knowledgeable on the trailer I was renting. No one was there to help install it on my car. And no one checked it out or did a safety check.

Joshua Baggett 
Rating:
3.0

I reserved a rental 7 days in advance and when I got to the location I was told they had no truck for me. They sent me to a different location that had a truck. Why take my reservation if you can't provide the truck when I show up?

BRIAN EDWARD GREEN 
Rating:
5.0

Just quick and easy access.

danilda soto 
Rating:
5.0

Customer did not leave a comment.

Mick Sudol 
Rating:
5.0

Customer did not leave a comment.

Tariq Sawabha 
Rating:
5.0

All good

henry colon 
Rating:
5.0

Customer did not leave a comment.

DUANNY MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

LARRY BURNS 
Rating:
5.0

The 24/7 online was a bit confusing not too clear to do Have to be more easy and u am a person who like online things better but need improvement

Carlos Cardenas 
Rating:
3.0

Vehicles that are not damaged and better customer service.

Daniel Castellanos 
Rating:
5.0

Customer did not leave a comment.

HENLLERS HICIANO-JIMENEZ 
Rating:
5.0

Customer did not leave a comment.

jony rios 
Rating:
5.0

Good

Leo Luna 
Rating:
4.0

Personnel were courteous and helpful.

Jeffrey Ames 
Rating:
5.0

Customer did not leave a comment.

andrew archbold 
Rating:
5.0

Customer did not leave a comment.

Juan Hernandez 
Rating:
3.0

Customer did not leave a comment.

latoya nelson 
Rating:
5.0

Customer did not leave a comment.

ROSAURA CANDELARIO 
Rating:
5.0

Exellent

angel hernandez 
Rating:
5.0

Customer did not leave a comment.

Hayro Cepeda 
Rating:
5.0

Todo muy bn, lo unico malo es q cuando fui a recojer la persona que me atendio me dijo q serca de donde yo iva no habia location para devolver habiendo una location a 7 minutos entonces eso me lo wncontre mal que manden a uno a 40 millas para uno tener q pagarla asi no

jose eliu 
Rating:
5.0

Nothing, Roberto at the 838 market St in Paterson NJ was incredible and professional installing my new hitch to a new Kia Sportage. Thx

ROBERT HERCKENRAGH 
Rating:
5.0

Excellent service

CARLOS RIOS PUERTA 
Rating:
1.0

Cant contact nobody from specific location regional office kept picking up had to drive th6er for a simple question

Shayna Burns 
Rating:
5.0

Customer did not leave a comment.

Edwin Then Jerez 
Rating:
5.0

Customer did not leave a comment.

YUNY PEREZ-OVALLE 
Rating:
5.0

Customer did not leave a comment.

SERVET CAVLI 
Rating:
4.0

The lady working was very helpful and efficient, it was a very positive experience. The only negative was there was a lot of traffic but that was more due to the time of pickup

David Anderson 
Rating:
5.0

Customer did not leave a comment.

Abdel Hinawi 
Rating:
5.0

Customer did not leave a comment.

Roberto Landron 
Rating:
5.0

Excellent customer service

subhi Salem 
Rating:
5.0

Store manager is Doing a great job!

eliseo medrano 
Rating:
5.0

Your staff is providing a great service .

eliseo medrano 
Rating:
5.0

Customer did not leave a comment.

walter acosta 
Rating:
5.0

Customer did not leave a comment.

iraaldis lantigua 
Rating:
4.0

Jadey [sp?] counter help was especially good at her job. Think brakes need to be checked and maybe add transmission fluid.

CATHERINE SCOTT 
Rating:
5.0

Nothing

Angus Borland 
Rating:
5.0

Great Service!

breilyn rodriguez 
Rating:
5.0

The location was great! Unfortunately i set up this rental online and that was the WORST! I had set up to pick up in one location and drop off in a different location but that was not set up. I had to pick up and return to the same location which is not what I wanted. Your internet page for reservation is no good!

Jesus Bossio 
Rating:
5.0

Customer did not leave a comment.

Joseph Almonte 
Rating:
5.0

Customer did not leave a comment.

Bryan Jones 
Rating:
5.0

Customer did not leave a comment.

Andres Zalazar 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPER LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Omar Jimenez 
Rating:
5.0

Customer did not leave a comment.

tishana satchell 
Rating:
5.0

Customer did not leave a comment.

cludeni sanders 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Nicholas RODRIGUEZ-DIAZ 
Rating:
5.0

Customer did not leave a comment.

Frankyeirys Nunez-Rudecindo 
Rating:
5.0

Tiene la luz de la bolsa de aire entendida

rafael gomez 
Rating:
5.0

Good costumer services!

ARLEDYS SANCHEZ 
Rating:
5.0

I am very disappointed. I have returned trailers back on time several times only to be flagged for returning them late. Causing me to lose time on the phone with customer service. At present your company owe me 2 hours...

carl malone 
Rating:
5.0

Great Servie!

breilyn rodriguez 
Rating:
5.0

Customer did not leave a comment.

YASIRI VIRUET 
Rating:
5.0

Customer did not leave a comment.

Robert Sherman 
Rating:
5.0

Customer did not leave a comment.

rosa santana 
Rating:
5.0

Customer did not leave a comment.

JERRY WILDER JR 
Rating:
5.0

Keep doing what you doing.Fine job.

Robert Smith 
Rating:
5.0

Staff was very professional and answered all of my questions.

ANDREA WILLIAMS 
Rating:
5.0

The guy that helped me was so nice and super helpful

tammy luke 
Rating:
5.0

Customer did not leave a comment.

Joseph Gorman 
Rating:
5.0

Excellente servicio

Janet Velaquez 
Rating:
5.0

It’s nothing to improve everything was great

Katie Medlock 
Rating:
5.0

Good

alexis breton 
Rating:
5.0

Customer did not leave a comment.

William McKoy 
Rating:
5.0

Equipment is a little bagged up, but still good. Should probably replace strap tiedown rachets, they loosened up and had to be resecured.

Claude Mineo 
Rating:
5.0

Customer did not leave a comment.

Lucille caccire 
Rating:
5.0

Customer did not leave a comment.

Eduardo Sanchez 
Rating:
1.0

I returned trailer same day I picked up and they charged me twice.

Damian Rojewski 
Rating:
5.0

Customer did not leave a comment.

Enrique Rosa 
Rating:
1.0

You shouldn’t over charge a valued customer the way they did at this location

Allen Brown 
Rating:
5.0

Customer did not leave a comment.

Michael Mancebo Chavez 
Rating:
5.0

As always I was very satisfied and grateful for the equipment and the service by Roberto the store manager.

Carlos Vazquez 
Rating:
5.0

Customer did not leave a comment.

Sophie Hill 
Rating:
5.0

Customer did not leave a comment.

Ivan Petkov 
Rating:
5.0

Check the vehicles for road worthiness.

eileen davis 
Rating:
5.0

Customer did not leave a comment.

Edith Mcfadden 
Rating:
5.0

Customer did not leave a comment.

Isa Shej 
Rating:
5.0

Nothing else. All was clear.

juan mendoza 
Rating:
4.0

Customer did not leave a comment.

Philip Glawe 
Rating:
2.0

Cobraron mas dinero del que indicaban por internet

Mariana Beltran 
Rating:
4.0

Customer did not leave a comment.

Zoraida Concepcion 
Rating:
5.0

The staff was very helpful and friendly.

Johan Israelsson 
Rating:
5.0

Trailer worked flawless. Customer service pleasant. In and out in ten minutes both sides of trip.

John Tregidgo 
Rating:
5.0

Customer did not leave a comment.

Nicanor Rodriguez 
Rating:
5.0

Customer did not leave a comment.

ARLETTE POPE 
Rating:
5.0

Customer did not leave a comment.

Heriberto Rojas 
Rating:
5.0

Customer did not leave a comment.

ARLETTE POPE 
Rating:
5.0

Customer did not leave a comment.

George Athineos 
Rating:
5.0

Most of the time you are in and out zero issues. The Manager is a very nice guy.

scott fernandez 
Rating:
5.0

Everything was fine, except that the prices for miles are very high, from 39 dollars that was the rental of the truck it became $214 in mileage charges

Pascual Marranzini 
Rating:
5.0

Customer did not leave a comment.

ROBERT HOWELL 
Rating:
5.0

Customer did not leave a comment.

rainedy cepeda 
Rating:
5.0

Customer did not leave a comment.

Stuart Zeh 
Rating:
5.0

Customer did not leave a comment.

JULIO FLORIAN 
Rating:
5.0

Everything was amazing thanks

LUIS JARA PUMA 
Rating:
5.0

Customer did not leave a comment.

Maykel Camacho 
Rating:
5.0

The Whole process was very easy and Quick, the customer service guy was very kind and prompt to help and explain us all about the rental, highly recommend this place

MARLON BALLESTAS 
Rating:
5.0

Customer did not leave a comment.

Andrea Bullock  |  First Impressions 
Rating:
5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara Conner  |  Overall Experience 
Rating:
5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie Rose  |  Overall Experience 
Rating:
5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Angie Rose  |  First Impressions 
Rating:
5.0

Excellent job.

mohamed seif  |  Overall Experience 
Rating:
5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April Green  |  First Impressions 
Rating:
5.0

I love the services

LETICIA BARBOSA  |  First Impressions 
Rating:
5.0

Great Customer Service

stephanie pica  |  First Impressions 
Rating:
5.0

Very respectful staff and understanding and helpful

cassandra casterllar  |  Overall Experience 
Rating:
5.0

Customer service was excellent & everything went smoothly.

amani rosario  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top