Comentarios de los clientes para U-Haul Moving & Storage of Paterson

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Paterson

Clasificación general:

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Edna T.
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El cliente no dejó un comentario.

DAVID L.
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El cliente no dejó un comentario.

JOEL T.
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Nothing I wish there were more people like Bruce . He is an amazing worker!!

Jack D.
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Very friendly location, I didn't know what I was doing and the young lady named Alzia or Iris ( sorry for misspelling the name) was excellent and patient. If I wasn't moving away I would definitely do business here again because of her.

James S.
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The parking brake was out of adjustment, pedal goes to the floor

Michael M.
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El cliente no dejó un comentario.

ZORAIDA T.
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El cliente no dejó un comentario.

SALAH H.
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Advise the best suitable truck size for the need, and improve the mpg for the 15' truck

CALVIN C.
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Great job

Miguel G.
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El cliente no dejó un comentario.

Murtada M.
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El cliente no dejó un comentario.

Nureyev O.
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Had a great experience at this location, the guy behind the counter was very nice and very helpful and went above and beyond to help me. Very pleased

RUBISELDO D.
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El cliente no dejó un comentario.

JENNIFER O.
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El cliente no dejó un comentario.

Jennifer O.
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El cliente no dejó un comentario.

CETIN C.
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El cliente no dejó un comentario.

ERIC D.
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El cliente no dejó un comentario.

ALAAALLDE A.
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Lady works at the front thinks she can tell you how to run your day.....i was suppose to be there at 10 i got there at 10:20 she asking me why im at late as if i work for her. She passed me down to anther employ to help me and shes telling her "he's came a half hour late write him up ill check if the truck is ready" Anther customer came to buy boxes she wouldn't help the old lady out very nasty with her I'm being charged $7 for something i did not use or ask for the hand truck was in the truck i didn't ask them for it or use it i don't see why i should pay for it I always rent out trucks but my very first time for U haul and ill make sure its my last thanks for over charging and the very very rude staff you hired if she doesnt like the place that keeps her worm and puts food on her table then she needs to go find something else she likes doing i own stores and im in the retail and customer service has to be #1 as for the girl that wrote up the paper shes was good and doing her job even tho that lady was asking 100 questions did she come from outside and who send her what shes doing who was she talking to what did she check.....then told her to go help me i had to wait for all this and being asked why did i came late and getting charged for something they left in the truck and i brought it back because i know whats right and wrong!!!!!

ENMANUEL R.
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El cliente no dejó un comentario.

Luis R.
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El cliente no dejó un comentario.

GICELA P.
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Gas was less than quarter tank... Also with covid and all the truck should of been cleaned.

HECTOR F.
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El cliente no dejó un comentario.

THOMAS F.
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El cliente no dejó un comentario.

HECTOR F.
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Had a problem adjusting the passenger side mirror. Won't move at all. Everything else was perfect just that deadly issue i had

Sam Z.
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El cliente no dejó un comentario.

NILSA G.
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El cliente no dejó un comentario.

TIGE S.
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El cliente no dejó un comentario.

LISA C.
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The truck sounded horrible and drive really bad

Brian B.
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nothing the two men you had working on jan 15 2021 were very nice and helped me back the trailer in very understanding outstanding service

Aaron A.
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El cliente no dejó un comentario.

EYANE S.
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Let the customer have options because I should I've have a trailer electronic breaking system that would have make my ride better, there was too much braking on my vehicle cause the trailer I had have no braking whatsoever.

RICARDO M.
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El cliente no dejó un comentario.

Andres J.
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El cliente no dejó un comentario.

Michael F.
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The Paterson location handled our reservation well. My issue is with the online process and the Totowa location. We selected the PCT location in Pompton Plains. A day later, I was called from the Totowa location and we confirmed the change in location. The following morning I received a text message that it was moved to this location which was significantly further and added to the stress of a move. When I called the Totowa branch that morning, I asked the service representative if there was anything he could do and he replied in a very sarcastic way "that a rental is waiting for me at the Paterson location".

Church of J.
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El cliente no dejó un comentario.

WAYNE B.
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The truck was dirty, the miles that they told me was 2 miles more than on the paper, the gas was under what he said abs then to make things better they told me to be back before 12am and I would not get charged a second day. I came back before 11 like I told him I would and still got charged for 2 days. Total rip off. I would like for someone to call me please 2018735258

KATHLEEN S.
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El cliente no dejó un comentario.

ROLAND R.
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Was guaranteed a appliance dolly and didn't receive it the day of rental. And I know I scratched the van but there should be installment plans to pay for damages especially during this tough time

JORGE D.
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Overall great experience..

REGINALD L.
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El cliente no dejó un comentario.

PABLO C.
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Waiting period was long

JOHAN C.
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El cliente no dejó un comentario.

LINDAFAY M.
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El cliente no dejó un comentario.

MILQUEYA G.
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Excellent customer service...very pleased

EDWIN H.
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The 2 young men who were on duty were very attentive and efficient. The rental process was very prompt and organized.

SERGIO L.
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El cliente no dejó un comentario.

Rafael G.
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Horrible Experience ! Will never use again ! We made reservations and n advance but still had to drive 50 miles each way to pick up a truck. I was charged the mileage at full cost. Two hundred dollars and three hour trip just to pick up the truck.,

Mark T.
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El cliente no dejó un comentario.

LUIS L.
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El cliente no dejó un comentario.

nicole S.
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Thank you for giving me excellent customer service

PAUL T.
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Place was fine, staff was fine...trailer was fine...but misleading. A 6x12 trailer was rented to move a load that required 5 foot 6 inches. Unfortunately, uhaul trailers can only load 5 foot wide at the rear. Shame on me for not checking, but why they hell would you do that? Made the entirely rental useless and I returned the next day. Won't be back since a 6 foot wide trailer that only fits 5 foot wide at the rear is useless for my purposes.

Curmett M.
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El cliente no dejó un comentario.

Andre L.
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El cliente no dejó un comentario.

Barbara C. | Overall Experience |
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My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

MIGUEL G.
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El cliente no dejó un comentario.

DIAMOND D.
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Thank you to the Manager who went above and beyond !

Angie R. | Overall Experience |
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Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

DALE V.
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This was second experience in two weeks. Much, much better than first!

Philalmen Z.
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It was clean and I will recommend other customer to that location.

Paul C.
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My U-Haul representative was attentive and knowledgeable. Great customer service person.

CELINE D.
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El cliente no dejó un comentario.

DALE V.
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I originally had a 10 foot truck reserved at Stoney Road. when I arrived after calling and waiting on line for 25 minutes I was told truck would not be available! I was sent to another location where I could only get an 8 foot van which meant what would have taken one trip now required two!!!

FELICIA N.
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El cliente no dejó un comentario.

Arthur J.
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El cliente no dejó un comentario.

James F.
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Only one small dolly available. I requested 2. Only 6 blankets. I requested 12.

ELIUD R.
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The overall experience with u_haul was terrible. 1st time using u-haul and learned my lesson, will be the last one .

RAUL Z.
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El cliente no dejó un comentario.

Joseph S.
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Woman at the front was complaining saying she didn't even need the job. Didn't help with check out or check in. Overall poor customer service

SANDY E.
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El cliente no dejó un comentario.

miguel M.
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Great Service

Carlette H.
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U need more trucks most time there is shortage of trucks

Frank M.
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El cliente no dejó un comentario.

PHILIP V.
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Would like to thank both David & Bruce! Both these men went out of their way to make sure i was in and out of the facility with no time disruption. David even remembered the few tricks we picked up to make the hookup timeless stressful to my GMC! Bruce moved trailers my hand to give me a clear shot to back in and unhook!

James W.
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I would like to acknowledge the man that checked me out in the AM. He went over the trailer in very good detail, Found the leak in the tire was plugged and was not safe so he had the tire changed. He took the time to do the job right. He seemed to the person in charge, but either way he was polite, cared about he job and took the time to ensure I had a safe and functional trailer. Having rented from uhaul before, I can tell you that this man should be recognized for taking the extra steps required for the customer and the company.

ZAKIYYAH M.
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The rates are ridiculous for local the company has to do better

Donald W.
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I did everything online before I got to the facility and I still had to wait. That was a waste of time.

Miguel A M.
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El cliente no dejó un comentario.

Steven F.
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This place will steal money from you. They will charge you for supplies you didn't use, then tell you they will refund you, then they will stop responding entirely. What a poorly run location. I have already left bad google reviews and will make sure to contact corporate when I have time. Shame!

Pablo R.
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El cliente no dejó un comentario.

GERI R.
Clasificación:

First of all, the first location (on grand avenue) claimed they gave away our truck despite our reservation, making for a chaotic rush to secure another moving vehicle. We walked into the facility at 9:45 and our reservation was for 9:30. There had not been told that our truck would be given away within 15 minutes of the scheduled pick up time, nor did we even receive any notification that our reservation had then been cancelled because we were “late”. The location we were then sent to (market street) luckily had a truck available, but was horrible. My business has used u-haul exclusively for our storage and moving needs, but today will be the last time we give u-haul our business.

lev L.
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THANKS GREAT HONESTY

Albert G.
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El cliente no dejó un comentario.

donna O.
Clasificación:

rental on a Wed. put boxes in the UHaul next AM opened the door the entire inside was drenched with water. Called service they explained the truck was in an accident never repaired, they caulked it had to wait 2-3 hours before filling. Filled, next AM wet again shooting through the light. Had to exchange truck for another, did not have the size. Two days of not packing pushed trip off 2 days, had to fill and in-fill, repack due to the water, fill. Had to get second truck at a different location. Two times of being inconvenienced for the pick up and in the middle of what should have been me leaving, not picking up a truck. So the repairs were faulty x several attempts obviously which lead to a very BIG inconvenience to me and I had to rearrange the entire trip schedule. Not cool.

Jose C.
Clasificación:

I think if someone make a reservation, you have to let them know in that moment that they apply for the service. For me it's not fair that do I have to wait a couple of minutes to receive some feedback from you.

quelda Elizabeth C.
Clasificación:

En esa ubicación nose puede rentar nd porque ello quieren que uno deje dique el pasaporte y siempre poniendo pero. Lo vehiculo no ledan mantenimiento al motor ni nada el vehículo estaba pidiendo que le cambiaran el aceite y asi mismo selo renta a otra persona

Jeffry R.
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Good customer service. Guy at counter was very helpful.

justin F.
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The location was fine, but the corporate folks were the problem. They said that I could go to the location with my car that I was planning on trailering and the folks there could help me get the car on the trailer, no problem. However when I arrived the folks here said they don't do that and didn't have anybody there to help even if they did. This caused a big problem for me and was easily avoidable with proper information.

LUZ S.
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El cliente no dejó un comentario.

Freddy F.
Clasificación:

Make sure your equipments are properly cleaned and in working conditions. The side mirror from the passenger side could not be adjusted which made it difficult for me to safely handle the truck and turns. The inside of the windshield looked like it hasn't been cleaned in weeks

JESUS T.
Clasificación:

i picked up the truck on the 20th of september. The spanish girl was very helpful. The only problem I had was when i went back to get the transport hooked up the truck. I traveled from paterson nj to woodbridge nj which is not far. I noticed that the ropes that hold the front wheels of my pickup truck to the transport were completely off. someone could of got killed because the ropes were not installed right by the uhaul guy who did it. I had to call road assistance and after an hour, they decided to send someone out to fix it. I almost got charged for this even though i had purchased, safe trip and insurance on the truck and transport which is ridiculous. The lady at road assistance was very helpful in making sure my concerns was addressed to the manager that day. The tech came out and told me that the uhaul tech had placed the ropes wrong. If u place the ropes correctly, they are impossible to come off. He was right because I made it to tn which is about 800 miles and the ropes were still on tight. I am grateful to the lady in road assistance for sending me the right person to fix the problem. Other than that incident, everything went well. The 20ft truck did its job on hauling and towing by vehicle and it was great on gas which was nice.

Michael T.
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El cliente no dejó un comentario.

Mizan M.
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El cliente no dejó un comentario.

MOSES W.
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El cliente no dejó un comentario.

TISANYA C.
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El cliente no dejó un comentario.

NARCISO R.
Clasificación:

Thank you

murtaz K.
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El cliente no dejó un comentario.

Kent T.
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El cliente no dejó un comentario.

JOHN D.
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After I returned the trailer some one made 2 unauthorized charges to my debit card at DOORDASH. It seems like a mighty big coincidence in which I had to put a hold on my card and dispute the charges.

Eva A.
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El cliente no dejó un comentario.

RAFAEL A.
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El cliente no dejó un comentario.

gilberto D.
Clasificación:

Good service and fast attention

Cecil B.
Clasificación:

El cliente no dejó un comentario.

Angie R. | First Impressions |
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Service was excellent and fast. Was in and out in 30 mins or less.

mohamed s. | Overall Experience |
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Excellent job.

April G. | First Impressions |
Clasificación:

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

LETICIA B. | First Impressions |
Clasificación:

I love the services

stephanie p. | First Impressions |
Clasificación:

Great Customer Service

cassandra c. | Overall Experience |
Clasificación:

Very respectful staff and understanding and helpful

amani r. | First Impressions |
Clasificación:

Customer service was excellent & everything went smoothly.

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