Customer Reviews for U-Haul Moving & Storage of Paterson

3,363 comentarios

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

(973) 278-3700

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The staff member who checked me in was fantastic.

Howard G. 
Clasificación:
5.0

Great associates working very kind respectful and polite

DIANE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris M. 
Clasificación:
5.0

I am very satisfied with your service. I made reservation and my pickup was very prompt. I will recommend your location to my family and friends.

DIANE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant M. 
Clasificación:
5.0

Good service

ELVIS O. 
Clasificación:
5.0

All good.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette D. 
Clasificación:
5.0

Have Rene's in the past and will rent in the future. One person loading is great.

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAHA J A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADELA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

Ok

RAMON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC F. 
Clasificación:
5.0

El cliente no dejó un comentario.

elwys C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELO M. 
Clasificación:
5.0

Everybody that I've encountered with was beyond EXCELLENT with good customer service care.

MARILYNN W. 
Clasificación:
3.0

without expecting much, the return was a bit "off" ... "we will send you a receipt when we inspect the vehicle"... a bit vague...

Jose H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harun K. 
Clasificación:
5.0

El cliente no dejó un comentario.

everett H. 
Clasificación:
1.0

I asked for a 24 hr rental and by soo was supposed to be there by 6pm by 2pm i get a phone call asking whete am i with the trailer whei picked up the trailer at like 5:30

Rob P. 
Clasificación:
1.0

I returned the truck with the same gas and need to pay 22 dollars of gas charge

HECTOR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

samuel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON C. 
Clasificación:
5.0

This location has a girl who is very dedicated to her work and to customer service, she is very good at what she does 👍

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAHA J A. 
Clasificación:
5.0

Allan was extremely helpful and so was his staff!! They accommodated us to the best of their ability.

Lizbeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ed M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier R. 
Clasificación:
5.0

Love their professional, amicable services

Anthony G. 
Clasificación:
3.0

N/C

IGNACIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

darion U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jefferson Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel L. 
Clasificación:
1.0

They are just trying to people!!!i will never use uhaul anymore!!!

ERKANRUST D. 
Clasificación:
4.0

I have rented trucks before and no one has told me that i have to return the truck with the same amount of fuel that i took with. When i stopped at the location of uhaul , i told the gentleman that was working that i need the truck for 2 days.i rented the truck on 03/30At 5:30 pm, at 6:15 pm 03/31, i received a call from uhaul market street location and the lady said that i was supposed to return the truck by 5:30 pm 03/31 . Also when i rented the truck, there were several customers that walked in to return their trucks and the gentleman only asked for the keys, he never asked them.about fuel filled or not. The rental was for 29.99 a day. Why would i be charged 120 something dollars for the period 5:30 pm 03/30 to 6:15 pm 03/31?

KAMAL A. 
Clasificación:
5.0

The staff and especially Manager they been so helpful.

Fatmir S. 
Clasificación:
5.0

Everything was good not complain at all.

Carlos C. 
Clasificación:
1.0

Was charged $250 for THEIR faulty key that broke off on the ignition. I'm not the hulk. I'm not strong enough to casually break a key in half. I was supposed to use one truck. And the guy at the counter had me walking the entire parking lot looking for the truck, even after i told him it wasn't out front. He then saw me standing outside and realized that i was right and the truck wasn't there. He went inside and got me another key of a truck that was already unlocked. The tank was at 1/4 tank. And i was charged $30 for fuel when they shouldn't have. Terrible experience

Abby G. 
Clasificación:
5.0

Easy process to check in and return process too. Excellent worker: Nathalie, great customer service and organized in how she handled multiple customers!

Roberta E. 
Clasificación:
1.0

When we got there, no one was at the front desk to assist us. After 20mins of waiting, the male worker arrived . He was having a conversation on the phone, as well as trying to talk to us . Eventually he was able to help us out, gave me a paper and keys and told me that the truck was out front. He never gave me directions on the truck and I thought the paper was just a receipt. I had asked if the truck had full gas and he said yes, “ bring it the same amount of gas it is currently at “ said worker Deonte Mitchell. When we got to the truck, it was on empty. That is exactly how we brought it back. There were no instructions what's so ever given before about the truck . I made sure to take a picture of how I had received it, and how the gas tank was when we got back. By then, it was a different worker and he was trying to charge almost $70 additonal because of the missing gas when there was nothing there to begin with . We were able to fight off the additional charges but this was a horrible experience. The lack of professionalism and communication is ridiculous.

malena A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAROSIRIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TASHAI A. 
Clasificación:
5.0

Bueno

ANGEL G. 
Clasificación:
5.0

Good place

MARAT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDONN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vicente O. 
Clasificación:
4.0

The person who checked us in was super helpful

Nicole M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rogerio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lopez echeverry J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY G. 
Clasificación:
5.0

Nada

JERRY S. 
Clasificación:
2.0

I included moving blankets in my online order and they were not included. The store said they did not have any in stock. That's ridiculous. I'm not even going to ask for a refund because I know it would not be worth the countless hours I spend with customer service, who all sounded incompetent and careless when I spoke to them. Beyond that, the U-Haul website originally brought me to the wrong location. Luckily the right location was only 2 miles away. This was a terrible experience. I'm going to Budget or Penske next time.

Kyle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABID A M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAMONE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

luis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THALIA T. 
Clasificación:
5.0

I had to call the Customer Service line because the app and the website WOULD NOT WORK after multiple tries on two different days. The employee at the first location was not available despite it being during the time I was supposed to be able to drop it off. I had so many issues, but finally was able to get the drop off changed to this location and everything was SO EASY! The location really does make a difference.

Sabrina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTIAGO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jhony L. 
Clasificación:
2.0

El cliente no dejó un comentario.

LUIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
2.0

Was told one price and upon return I was charged a way price higher than told

SONIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONIEL S. 
Clasificación:
5.0

Add more staff

Gail S. 
Clasificación:
2.0

The employee was not knowledgeable about properly attaching the trailer to the truck. And knew even less about securing the vehicle to the trailer. I did that myself, but there was a faulty latch on the trailer that I pointed out. During my rental, I had to fasten the faulty latch 3 times a day for 3 days. The drop-off location was unbelievably more unprofessional than the pickup location.

JASON T. 
Clasificación:
5.0

Dave needs to be more knowledgeable about his equipment…. He argued with me for over an hour about towing and I needed to price him I was right.. which I was.. I wasted 1hr of my time and had a very bad experience renting my trailer ..

REYBIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMONE M. 
Clasificación:
5.0

Good service

VICTOROSIRIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR M. 
Clasificación:
1.0

Front desk was okay but the guy who was mounting the auto transport was a little too desperate and unexperienced . When I came back return it , he was in a rush telling me to park the auto transport exactly on the lines he wanted me to park. Not because it was affecting other parkings sports just because he wanted me to. He had a very bad actitud . I told him because of the haze and the rainy day I was able to park 100% backing up the auto transport. Who the heck is going to park 100% an auto transport? Are you kidding me? Remember it wasn't because it was an obstacle to another trucks or it was on the way you guys return the cars. Employees like those always scare customers with their bad actitud. Just a little advice for your employees. Tell them to leave the problems at home and not to bring to work otherwise they can another type of work !!! By the way , the $50 dollar credit it has not appeared on my account which you had to give it me because you guys again messed up my reservation. By the way, this day was messy with most of your employees. I girl called me saying that the auto transport wasn't there , saddle Brooke, which was the one I reserved and I had the confirmation number as well. She said it was in Paterson then she didn't admit it was your employees or systems errors/mistakes but me. This girl called me from the “head quarters” which she said it was located in Elmo wood park , NJ. I don't know but this girl was the worst person I have ever talked to. Her actitud was nasty and very unprofessional . She was treating me like if I was an stupid person who didn't know what I was doing and lastly she said to call down . I never disrespected her in any way but she did. The funny thing is she never said “I'm sorry it was our mistake “ she said just calm down . Headquarters employees now acting like nasty ? Why , must me something going on there .

DIEGO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUDY D. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELISSA F. 
Clasificación:
1.0

Took an hour and a half to get the truck with mobile app. Act like im renting a Lamborghini. Made me take hat off, glasses off, retake so many pics. I was in 10 degrees weather for almost 2 hours trying to rent an old truck with 127k miles on it.

Nahid A. 
Clasificación:
5.0

nothing the young man that helped me when I arrived was very nice. the experience could not have been better.

Gregory K. 
Clasificación:
5.0

Lady was very nice. Thanks

Mark F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travon C. 
Clasificación:
5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara C.  |  Overall Experience 
Clasificación:
5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie R.  |  Overall Experience 
Clasificación:
5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Angie R.  |  First Impressions 
Clasificación:
5.0

Excellent job.

mohamed s.  |  Overall Experience 
Clasificación:
5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April G.  |  First Impressions 
Clasificación:
5.0

I love the services

LETICIA B.  |  First Impressions 
Clasificación:
5.0

Great Customer Service

stephanie p.  |  First Impressions 
Clasificación:
5.0

Very respectful staff and understanding and helpful

cassandra c.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent & everything went smoothly.

amani r.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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