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Jorge I.Customer Reviews for U-Haul Moving & Storage of Passaic
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Carlos, the employee at the Passaic U-Haul location, was a big help and very polite and knowledgeable. Also, Mr. Flores the Manager there, is always polite and helpful whenever we rent from that U-haul location in Passaic. Thank you!
margaret C.The truck seat was a little dusty and the outside was not spotless probably because it rained the day before. Overall, it was very good. Thanks to Carlos for helping me, for the second time.
Jonathan B.I had a really good experience all throughout the renting process. Receiving and returning the truck was quick and easy. Carlos was very professional and polite and helped us out with our return. This location was a pleasure to visit!
monica H.Excellent and professional service. Thank you
Carlos L V.Thanks guys for your help, super service and friendly...pickup Mr. and drop off -Mr Carlos Excelent...
Nelson C.Excellent and professional staff. I recommend this location with five star service. Thank you.
Carlos L V.Very good
isidro M.Great customer service. Process was very fast and easy.
Luis P.Maybe show customers how to operate the vehicle, although everything was pretty much the same as the regular cars. Thank you.
Jonathan B.Have coffee/beverages available at rental facilities 🤔
roy F.Some times we are late returning the truck because of traffic. It would be nice if they wave the late returning fee. After 7:00pm. Which is when the closed(U-HAUL OFFICE)
josue R.Que los carros más pequeños o de 10 tengan rampa tambien
Carmen R.Thank you Andrew
Mark B.Buy new trucks
NICHOLE A.Good service
Walter A.We love UHaul. It's so easy to rent the truck. The staff are wonderful!
Josette M.Carlos helped us a great deal! Thank you!
Leonard-Alexande G.Everything's good
lam G.Nothing at this time. They are so helpful and i'm good to me every time I go
kirt R.We like the service. Excellent!
Josette M.Todos hacen burn trabajo
juan P.This location is horrible. They called and harrased us and were Nasty on the phone. When we returned two vans they charged me $2,000 for scratches. When I returned another van they came out and yelled At us that there were scratches on the van when they were just dirt that wiped right off. Will NEVER come here again Just awful.
Julio M.Good customer service.
roderick J.Nothing at all I always get good service
kirt R.Great experience. In and out with my reservation. Quick service.
Freddy Z.They charged me for gas that I didn't use they charged me over $100 when I didn't even use the gas. So disappointed will never use this company again. They stole from me
Cindy V.Smooth, easy, experience. My customer service rep was great!
candace H.Hey i left my airpods on the truck!!!
franklin A.Great customer service
Joel B.Check out was a little timely
Yaakov W.The U-Haul team was extremely helpful. Kevin the manager was very attentive to my need. The store was organized and the prices was great. Thank you so much!
giovanni C.This company made our move sooo much easier!! Polite and clear as to what was to be expecterd!
James R.Noty everything was perfect.
Travis R.Would have like to receive a paper Receipt after the return of the Vehicle. Not just a Email other than that everything was excellent Ty
Sharon I.Personal was very rude and unhelpful. I asked for permission to park my car that I towed in the U-Haul while I go and unload the truck. When I came back, someone put a nail on the side of my car tire which cost me more money to change from new tire to used tire to get home.
Antoine K.Nothing at all
Gilbert P.Nothing
justo A.The manager in the morning wasn't there when i went. I had to call over the phone and he came bthe told me tis. Because yiu have abnout of state license you must oay for 100 kiles in advance ? I consider a clear case if orilogiling someone. I dont like my civil rogth to be violated and specially when im paying to some business. Poor, rude and discriminatory language used by the n Uhaul representative (the one who opened the contract to me).
Santiago R.Thank you. The process with renting Uhaul was made simple. The truck was very reliable and clean.
Katherine Y.They never sent me the invoice.
JUAN M.Found a roach in the Uhaul truck
nassor A.Easy booking online, friendly and helpful staff, clean convenient location.
CHRIStopher F.Have different locations to return trucks.
MARIBEL R.Thank you for the great service
ROBERT E.Staff went above and beyond to check us in. I have been doing a theatrical show in nyc and have been going so hard. I arrived right before close and they still took the time to get my stuff moved in properly. I would definitely like to thank the attendant and the manager for their help.
Elizabeth L. | First ImpressionsGreat customer service and a great overall experience
Jesus R. | Overall ExperienceGreat customer service!!!!!
nirea j. | First Impressions