Comentarios del cliente para U-Haul Moving & Storage of Passaic

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Passaic

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jesus G. en

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El cliente no dejó un comentario.

Jorge H. en

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El cliente no dejó un comentario.

Mariusz K. en

Grado:

Customer service was very poor. The customer representative employee we talked to was unclear with relaying information to us. He asked if we wanted uHaul insurance for $15, and I said yes. We ended up accidentally damaging the skirt with a minor dent and we were charged $277.50. We called the number on the invoice (which was the number of the location) and we were redirected to customer service. We talked to Dianna from customer service and we were directed to call the location again and we did. The lcation tried to redirect us to call customer service again. There was terrible communication from the uHaul location on 541 Main Ave in Passaic, NJ. We received no help. And we were told we had uHaul protection. Apparently, they did not apply it to our order. We were definitely overcharged for the damage of the vehicles skirt. There is no way I can trust uHaul after this terrible experience. I cannot recommend uHaul to anyone. And I will never use uHaul again. All of this is extremely frustrating.

Melisa C. en

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El cliente no dejó un comentario.

MATTHEW N. en

Grado:

Had to call customer service because the truck won't start because the key was in a locked position. Customer service did an excellent job in explaining how to get the key out of the ignition.

Christoph M. en

Grado:

picked up a car hauler and didnt realize one tire tow strap was broken so had to use my own to rig the car. then before returning they over booked the location and started harassing me and my wife with vulgar calls and threat to return it. i advised the rep it would be after hours before renting but they called 3x with threats! do not rent from the Passaic NJ location!

Dalvison C. en

Grado:

Good

Carlos S. en

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El cliente no dejó un comentario.

Darrell E. en

Grado:

We were notified the day prior to our reservation that the pick up location was changed to another town. We also had reserved 3 dozen furniture pads, which were not available at the time of pick up. We were informed that we could try to go to the original location of the pick up for the pads. We did this and there were still no furniture blankets available even tho we had reserved them. There was no apology or attempt to provide ups with any assistance in this matter. Our furniture was not protected as it should have been during transport. Very bad experience.

rafael T. en

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El cliente no dejó un comentario.

Juana O. en

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El cliente no dejó un comentario.

Cetin C. en

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Application should not order for transaction. The order must be accelerated Witherspoon no. Thanks.

Jose C. en

Grado:

Everything is good just keep it up

george S. en

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Air conditioner not working/ muffler was loud

Francisco D. en

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El cliente no dejó un comentario.

Mishel H. en

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Great customer service

Michael E. en

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Our drop off location was Carrier Circle, 6341 Thompson Rd Syracuse, NY 13206. I am confused as to how this entire process was mixed up so much for something that should have been simple and easy. Very disappointed.

Andres M. en

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El cliente no dejó un comentario.

Fatih B. en

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El cliente no dejó un comentario.

rajesh S. en

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El cliente no dejó un comentario.

Andrew S. en

Grado:

Very helpful

Javier A. en

Grado:

Horrible customer service. Really bad attitude from the employe , careless. Truck was not checked before renting and air conditioning did not work . I called to reported, but decided to keep it anyways. Went back 40 min before closing time to rent a second truck because we needed more space, and we were told no more trucks were available even though the parking was full of trucks .

James O. en

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El cliente no dejó un comentario.

doshanna B. en

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El cliente no dejó un comentario.

Harold N. en

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Nothing

Gary P. en

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El cliente no dejó un comentario.

Sergio R. en

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El cliente no dejó un comentario.

David H. en

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El cliente no dejó un comentario.

Aiko Y. en

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Air condition didn’t work at all.

Juan L. en

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No communication and over charge

Joel V. en

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El cliente no dejó un comentario.

octavio G. en

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El cliente no dejó un comentario.

sean R. en

Grado:

I was having a terrible day, I quit my job and needed to tow my tool box home, when i got their the guy was great, he helped me through everything I was in and out quickly, great staff.

James C. en

Grado:

Have the equipment available at desired location . In the old days it was eaiser

nirea j. en

Grado:

Great customer service!!!!!