Customer Reviews for U-Haul Moving & Storage of Park Forest

Clasificación:

5.0

Nothing. Staff helpful, equipment clean and ready to go. Just keep it up.

Rating:

5.0

As always, the staff were friendly, courteous and helpful. I've rented 4 times from this location and had a great experience each time!

Rating:

5.0

The staff at this facility are always helpful.

Rating:

5.0

The best customer service is to listen

Rating:

5.0

Everyone was friendly and helpful. Great experience. I have already recommended to many people.

Rating:

5.0

Air fresheners in vehicles

Rating:

3.0

It's a trailer. Not much to screw up.

Rating:

4.0

Truck was empty and had a low tire warning. I ended up filling tire but light came back on shortly after.

Rating:

4.0

A smile and the appearance of genuine concern for the customer's needs would go a long way. The clerk seemed unconcerned and robotic.

Rating:

1.0

They over charged me I only drove 50 to 70 miles max. They charged me for 211 miles in 2 hours, this is not possible. I would have to drive the truck 100+ miles an hour the whole time I had the truck with no time to load or unload. I have gone back to the store with no resolution and Ive emailed with no response. Im going to the better business bureu if I dont hear back.

Rating:

4.0

Clean the windows on the trucks it was a little difficult to see at night from the glare from other vehicles

Rating:

5.0

N\a

Rating:

3.0

Being a first time user of equipment of van i didn't understand and went to a van that wasn't the one to rent. Well the alarm begin to go off... When i got out a man that works for uhaul got out yelling at me saying HIT THE ALARM! In a very unpleasant tone...

Rating:

5.0

I scheduled a pick-up in Wilmington IL, but the day before scheduled pick-up, U-Haul moved my location to this one, which is a 45-minute drive away. I had scheduled this pick-up three months in advance, so why couldn't they honor the request? It cost me 1 1/2-hour drive and gas to get the trailer, when it should have been a five-minute drive.

Rating:

5.0

Great service and helpful staff.

Rating:

5.0

I would hope to see you next time I need one

Rating:

5.0

I love this place! They always have availability and are very accommodating. I use them weekly for my side rental business and they don't give me a hassle if I'm running behind. The last vehicle I had did smell like gas in the inside, so they might want to check that out.

Rating:

1.0

They said they didn't have a truck for us, then after an hour looking at other locations they found our reserved truck on the lot

Rating:

5.0

Smooth sailing!! My experience was safe and easy..return was also. Had no problems with reservations and would suggest that so you arrive at location, check in and go...Thanks

Rating:

3.0

Very sketchy area.

Rating:

4.0

Making sure the vehicle is clean

Rating:

5.0

The truck mechanically was fine but the inside of the cab was dirty

Rating:

4.0

Overall everything was good but they need to get a little more help in the store

Rating:

3.0

Be more accurate when recommending truck size for amount of furniture, mine was totally too small. Had to make three trips instead of one.

Rating:

5.0

Not much. Employees were very helpful and nice

Rating:

3.0

wasnt able to use app to drop off would not let me pull it up so i wasnt able to send pics in to show fuel or milage was charged for 5 gallons of gas and i made sure It was above where i started at ( pumped gas less then a block away ) Not happy at all considering I know i over filled and still was charged more

Rating:

5.0

Great customer service and they made everything easy and I appreciate it and if I every Move again and I hope not I would use them again

Rating:

5.0

I am very satisfied with my dealings with U-Haul today I have no complaints and I definitely recommend this location to any and all U-Haul renter

Rating:

5.0

The two gentlemen who took care of me when i picked up my trailer and when i dropped it off were very friendly, helpful and professional. everything was handled effortlessly. Great job.

Rating:

5.0

This was not the original location for my pickup. My original location was Teds Custom Uhaul. The trailer door was found to be broke on our pick up. The New Lenox location had to reschedule me to go elsewhere to pick up the truck. The Paperwork indicated it was in Forest Park. This forced me to rent at an additional cost a truck they had on site for the day. This extra cost was 133.00. They would not provide a discount for the inconvenience nor would Customer service. I was moving out of my home and needed the trailer for 3 days. This delayed the move out of my home by several hours and was an awful and stressful experience. To have reserved a vehicle over a week in advance and to find it broken and leave us without immediate options was a terrible experience. The Park Forest location on Western Avenue was However extremely efficient when I picked up this Second vehicle.

Rating:

5.0

Nothing at all! You guys were fantastic at this location! Thanks so much for all your help!

Rating:

3.0

I had to bring the truck back because of the engine light came on, I bought the truck back and I had guys help me with the move, I didn't get no credit or nothing I guess that was ok and I need another truck in2 weeks can I get reduced rate in 2/3weeks when I lease again Telie D Woods

Rating:

3.0

The young lady working was not customer oriented. She gave us a truck that sounded like the engine was gone. We went back inside they put us in another truck. I'll use another location next time uhaul

Rating:

1.0

The trucks are always dirty if you check my history I rent from them all the time. And today it was no washer fluid in the truck and it was very dirty and stinky. When I returned the truck I told the young lady and I asked for a discount

Rating:

3.0

Had a reservation less than a mile from my house days in advance was called an hour before pickup and told I had to go to another location six miles away not happy

Rating:

5.0

Employees have excellent customer service.

Rating:

2.0

Was accused of stealing a missing dolly that was NEVER in the back of the truck that I PAID for. Even though I let go of the fact that I rented the dolly and spent my money on it and it wasn't there.

Rating:

5.0

Very good customer service

Rating:

2.0

The day before I was supposed to pick up a 26' truck I received a phone call (minutes before they closed for the day) from the new Lenox il uhaul. The said “the truck you had reserved will not be here and we can't find one, we are about to close for the day so call the 800 number”. Then hung up. I called the 800 number. They where very helpful and reserved me a truck for the day I was supposed to have it with a different pick up location that was near by. I called the park forest il location to confirm that the new location did indeed have the 26' truck I reserved. They said “yes we have a few here”. Sunday morning when I got there to pick up the truck, again there where no 26' trucks. Uhaul scheduling was a complete and total mess.

Rating:

5.0

Everything was great even with me being late for my pick up thank you guys

Rating:

3.0

Didn't like fact they had mo hard copy of receipts. Old school

Rating:

3.0

I'm 62 years of age and I had to unhook and remove a 6x12 open trailer with the ramp by myself in the rain. As the U-Haul representative never came outside to remove the trailer from my vehicle. I waited for the representative but he never came. I just drove 8 hours straight and was quite fatigued. Poor customer service.

Rating:

5.0

I've rented from this location a few times and I'm always 100% satisfied with the professionalism and efficiency of the staff and the service provided.

Rating:

5.0

Great customer service,

Rating:

1.0

Since the former manager left, services rendered has been very poor.

Rating:

2.0

The system changed my pick up location without my knowledge after I placed my reservation. I then had to pick up for a further location as long as I promised to bring the truck back by 6:30pm the same day. The guy who handled my reservation charged again for mattress covers that I had already paid when I placed the reservation. For the next customer better communication on the website about location changes and better communication when trucks go down and reservation times have been pushed back.

Rating:

5.0

Thanks

Rating:

1.0

The truck was not ready on time which caused me to lose one hour and I was driving 4 hours with the truck and caused me to lose my storage where I moved to and had to them drive to different places to get storage unit.

Rating:

1.0

I had an awful experience! I traveled from out of state and needed to return a 15” truck and auto transporter, as well as to rent a storage unit. Things took a turn for the worse as I needed help/guidance to get my car off the transporter. I was told that they would not be able to help due to policy. I was informed that they could get someone over to help but I would need to pay that person $20-$30 dollars. I felt as if I was being scammed out of money. I immediately got on the phone with customer service to schedule another location for drop off. I also canceled my storage unit and requested a refund (which I’m still waiting on the reversal to be applied to my account). The reason for this is because I didn’t trust them, and I’ve never experienced this type of customer service from Uhaul. Uhaul has always been my go to for storage and moving needs. Please fix this issue!

Rating:

3.0

Needs more convenient access for inside storage units

Rating:

5.0

Good place to go

Rating:

5.0

Great Customer Service from Manager Jason. He was very knowledgeable and Respectful. He took his time to get Me & My Husband Taken Care Of !…Awesome Service 😊👍🏾

Rating:

4.0

Jason is the best.

Rating:

5.0

The manager and staff were very nice and extremely helpful

Rating:

5.0

Good job

Rating:

5.0

I was especially pleased with Damen, the manager of this location. He has been especially helpful, creative and kind, as we had to unexpectedly move a family member to a nursing home during Covid! Tough for everybody, but the help of Damen and crew made things a lot easier!! Thank you & Happy New Year!!

Rating:

5.0

The Park forest facility employees are very helpful and friendly, a big tob-up, for acting management for 27, and 28 Dec. She was very helpful.

Rating:

5.0

The staff was very professional, personal and efficient! The units and trucks are well maintained as well!

Rating:

5.0

I just couldn’t understand how I kept getting billed when I moved out before my free month was up. I’m hoping I can get some help with that

Rating:

1.0

Alot of my items were destroyed from MICE RUNNING AROUND ABD WHILE RETRIEVING MY STUFF THE WERE RUNNING ACROSS MY FOOT VERY UNSANITARY 0¹) blankets clothes my dresser set got destroyed ...but the staff Mr.Damion at park forest was very perfessional...

Rating:

5.0

The manager, Damen was extremely helpful and I appreciated his assistance. Thanks again, Cheryl Jeffries

Rating:

4.0

Customer service was always helpful and courteous

Rating:

2.0

Too early to comment

Rating:

5.0

I reserve my unit online using the website. I was giving unit 0717 but upon arrival that unit was already taken. The associate inside the facility was very helpful and she was able to assigned me a new storage unit that wasn’t assigned to no one else. She made the process very smooth and she was able to do it all while we loaded our items into the storage unit once we were finished loading up she came outside with the correct paperwork showing our new storage unit number. I am beyond happy with the service that she provided she was nice and helpful and she completed the task in a timely matter. See the reason why I waited this experience at excellent. The online process needs to be updated so another customer won’t be assigned a storage unit that’s already assigned to someone else God for bid if they came after hours wants to facility with clothes then they wouldn’t be able to load the items into the storage unit plus they would have wasted all their time loading a uhaul for no reason.

Rating:

5.0

The young lady that help me was very pleasant, polite and knowledgeable. I have to add patience because I had no idea as to what I needed. She was so very helpful.

Rating:

5.0

Great staff

Rating:

5.0

Your employee Takeisha Stennis was truly amazing. She went over and beyond to help resolve an unfair charge I received from a rental over two years ago. It was a mistaken late charge and I couldn’t proceed forward with the rental until I paid it. She was compassionate and followed up to ensure it was resolved. I had a negative feeling about Uhaul and she turned that completely around. She is the reason Uhaul is keeping us as a customer. Great job!!

Rating:

5.0

I thank God they were very helpful and kind. The manager show so much concern about what you have and about your things in storage. Thank God for the Management at UHAUL. I was sick in the hospital I call the head Office to let them know I will be there later ok

Rating:

4.0

The employee was very nice and helpful and we appreciate him

Rating:

1.0

Poor and rude customer service every time I came or called. Mouse and giant bugs in storage.

Rating:

1.0

One of the young ladies that assisted me was pleasant, the other had an unpleasant attitude. I was given one unit, and a lock was already on it. The unit I have has glue mouse traps all over so I can’t use the space in the corners! Also I don’t want mice in my belongings! I’m going to find somewhere else because this is disturbing and is also prohibiting me from full use of the space. Unfortunately, I had no other choice in the moment because I couldn’t find another facility on such short notice. I would not recommend this site.

Rating:

1.0

It’s convenient, but that’s it. Great for truck rental and supplies . It’s very hard to reach staff by phone; units have rodent and insect infestation; must staff Is rude.

Rating:

5.0

Clean, safe, friendly.

Rating:

2.0

I'm only able to access the unit during office hours. I thought the unit was 10X10 instead of 8X10X10.

Rating:

5.0

Excellent service

Rating:

4.0

Access was not given looking for more hours of accessibility

Rating:

5.0

Jada was amazing. She helped out in every way possible

Rating:

5.0

I Loved the customer service I received not just from the young lady that took the information but the staff in general was very helpful specifically Kayra please forgive me if i spelled her name wrong.

Rating:

5.0

The service rep was wonderful!!

Rating:

2.0

I picked up all my stuff and I lost everything.. there was mouse pop everywhere, they chews through bags and pictures. All my daughters childhood was destroyed. Then they had the nerve to want to charge me $80 for not taking or touching all that stuff. I was not going to risk my health for what that looked like covered in pop.

Rating:

5.0

Takiesha was a great help to me, she explained all options well. She also was very polite and well spoke!

Rating:

2.0

The folks at the facility were fine. My displeasure is with corporate. My debit card was compromised and thus my automatic payment was declined and before I knew what had happened I was already fined and my back up person was contacted. No one bothered to see what the issue was, and it was my first occurrence . I have a high credit rating and rarely miss a payment on anything. In fact had this not happened i was going to open up a second unit. I will be staying at the other facility instead. I've been with them for 30 years without any issues.

Rating:

5.0

Thank you all so much

Rating:

5.0

Great experience over the last 5 1/2 years. Even though some of my things were ruined due to moisture in the unit. There was quite a bit of mice droppings as well. My interactions with staff were always pleasant and understanding. Kind regards, Nakia

Rating:

5.0

Everyone is so friendly and helpful. The facility is always clean. Keep up the great work.

Rating:

5.0

The Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. Thank you!

Rating:

1.0

There are dead mouse in the storages and the guy who helped us had given me a storage that already had a lock on it and I wasn’t able to move my things out of the uhaul truck

Rating:

3.0

Good place

Rating:

5.0

The employee who served us was very helpful and friendly. Very good experience!

Rating:

5.0

TAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.

Rating:

4.0

Great service

Rating:

1.0

The lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.

Rating:

2.0

Get your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn’t get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn’t available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can’t get my reservation right after an entire month. Never again U-Haul!!

Rating:

5.0

Thanks alot for your superb services! Rated #1 in my book of storage providers across the world.

Rating:

4.0

I loved the new rental procedures put in place to protect the customer and your employees! Bravo U-Haul! Together we will beat this Covid-19 virus 😊👍🏼

Rating:

3.0

I was happy with U- Haul staff however during the corona epidemic I could not enter the building without wearing a mask lights is completely understandable but when I got in the building nobody else had a mask on none of the staff had mask on so why not understanding what the situation is also outside the building people were parking everywhere walking everywhere and your staff outside the building there were tools all over the ground air hoses everywhere I've tripped massive x almost fell and nobody said or did anything about it and I know there's a lot of people in this world these days if they get hurt on your property they will sue you I would recommend U-Haul to a friend however when I clean my unit out there was rat feces everywhere I was told I have to sweep that out that's not what I was storing that's not my garbage I didn't bring them there I know I didn't and I even put repellent and stuff down before I move my stuff in so I'm not understanding what I'm supposed to do I have to clean everything but I put in there again everything and that's costing me money and time so I paid to store my stuff there and then when I get it to where I'm moving to I have to open everything outside shake it and then clean it and make sure I'm not bringing any mice or rats or bugs home thank you very much I appreciate U-Haul staff was very nice to me they talk to me with respect and manners and they were very nice thank you

Rating:

4.0

The staff were helpful and pleasant. I thought the string paper delivery system was ingenious.

Rating:

5.0

The lady who assisted was the best ever and very friendly she deserves a raise or promotion

Rating:

3.0

They don’t prorate so I’ll recommend someone who does 1st

Rating: