All Gooddarryl H.
Customer Reviews for U-Haul Moving & Storage of Park Forest
Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jean G.
I called in May reservations and when I got there the computer in the store and the phone call day before didn't match so I had problemsherbert M.
El cliente no dejó un comentario.WILLIS O.
The manager and staff were very nice and extremely helpfulFONCHELLA R. | First Impressions
At the beginning of the day the crew refused to come outside, directed me to two different trucks, the number on the key did not match the number on either one. They didn't have the dolly i ordered and tried to force furniture pads on me. I requested a different dolly pulled up to the front to have it placed on my truck. Only to have the employee call my phone and tell me it was sitting at the door for me to grab it myself. My contract was changed to a truck with way less gas because they couldn't find the first one â€¦barely had enough for my round trip journey. Then when I dropped off the truck I was told by incompetent employees that the truck wasn't from their location even after showing the contract. My car was literally in front of the building. I ended up having to process my own return after them attempting to charge me 3,000 for the truck even though I was sitting in it in front of the location I got it. The representative told me he wasn't a manager and to just wait for the 3,000 charge to fall off and call THE NEXT day to speak to someone. If you have self service options use them at this location because they're definitely no help.KIARA M.
Good jobLance R. | First Impressions
El cliente no dejó un comentario.LANCE R.
El cliente no dejó un comentario.DEBORAH R.
Truck had very little gas, parking lot was dangerously slippery with no salt, had to clean off truck with no help from staffMICHAEL C.
El cliente no dejó un comentario.LE VELLE B.
I am the managing Partner of an Outback in Austin Texas and I started receiving these emails today with my receipts, etc. I tried to call the location on the receipt and was told by the recording that it would be over 45 min wait to talk with anyone. The receipt says that a Juan Garcia rented a UHaul from you in Illinois but I do not know this person and I am not sure why i am getting these emails and receipts. I was never able to talk with anyone to see what the issue was so i now i am leaving you this review.Juan G.
Hire me. The workers was friendly courtesy and respectful.CLARISE D.
El cliente no dejó un comentario.Sharon W.
The wait for service was excessive. Only one rep available. No acknowledgment as I waiting at least 20-25 minutes to be seen. Rep wasn't service oriented nor did she apologize for the wait. No smile or warm welcome. It then took another 15 minutes or so to locate a vehicle they could give me. The truck was completely covered with ice. No offer to de-ice it but I was asked did I have an ice scraper. The overall experience was very poor. I'm not sure I'll return to this location.JAMES M.
I rented the trailer 12/31 and returned it on 12/31 around 5 530 pm. Talked to person at front desk was told i was checked in as they were outside when I pulled up. 1/1. Got a call asking where is equipment. I told them I returned it yesterday was told ok I checked my account i was charged again I called back and was told to expect a refund im currently waitingAaron L.
I was especially pleased with Damen, the manager of this location. He has been especially helpful, creative and kind, as we had to unexpectedly move a family member to a nursing home during Covid! Tough for everybody, but the help of Damen and crew made things a lot easier!! Thank you & Happy New Year!!cheryl j. | First Impressions
The young men who worked in that particular location did not give good customer support! The young lady who worked that night did an outstanding job! My reserved truck was given away and the gentleman who was helping me gave no other solutions. The young lady stepped in and gave me the truck I reserved and an apology for the confusion! The gentlemen who worked that shift had no clue on how or what to do as far as customer service!TIARA C.
El cliente no dejó un comentario.YRHONDA B.
The short chubby guyshould not be on personal phone calls when newer employees are trying their best to help but seem to be struggling. This was very poor customer service.OTIS S.
The Park forest facility employees are very helpful and friendly, a big tob-up, for acting management for 27, and 28 Dec. She was very helpful.WESLEY L. | First Impressions
El cliente no dejó un comentario.THELMA P.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.Toni H. | Overall Experience
Everyone at the location were very helpful and courteous.Shahab M.
Please keep up your great service and cheap price thanks againTERRENCE S.
The guy who helped me when I returned the truck was very helpful. I tried to return the truck through the uhaul mobile site, but was very confused with it. The process was not very user friendly. I returned it as he was leaving the building going home. I told him what I was going through and he told me to just put the key in the box and he will return it for me in the morning.ERRON W.
They cheated me on the amount of gasoline used.ANTOINE B.
Rudd peopleJAMES K.
El cliente no dejó un comentario.Brandy N. | Overall Experience
Reserved vehicle not available. Staff had horrible attitude toward problem. I felt very unappreciated and terribly disrespected. I would like a call from the CEO's office.SUMPTER W.
El cliente no dejó un comentario.JENORA H.
Lady was beautiful and helpful. Thank you for assisting me.JUMA W.
Trailer had previous damage/make sure you buy insurance. Dropped off per instructions after hours, next day got call from haul recovery. Because trailer was overdue BECAUSE staff too lazy to check their own equipment in! Per their own policy's . Employee I spoke to was kind enough to walk out their and check it in after I called. I will rent from haul again but not from this facility !!!!FORREST S.
El cliente no dejó un comentario.EARNEST W.
El cliente no dejó un comentario.Jason R.
El cliente no dejó un comentario.MICHAEL W.
The staff was very professional, personal and efficient! The units and trucks are well maintained as well!united w. | Overall Experience
I just couldn't understand how I kept getting billed when I moved out before my free month was up. I'm hoping I can get some help with thatTeshinya W. | Overall Experience
Do not charge other customers for an extra day after it was returned, and do not charge customers for items that they did not haveDIAMOND R.
El cliente no dejó un comentario.AARON T.
Everyone was professional and helped with all my concerns.MARY L.
They gave away the truck I reserved weeks earlier while I was in their parking lot. The awful service rep said there was nothing she could do about it, but she would give me a 26' and adjust the price to be the same as the 20'. We actually thanked her for that, prior to noticing they were the same price and she didn't do us any favors. She double-talked us and U-Hault thinks it's ok. We completed our move and returned the truck where we proceeded to once again call them out for their shady business practices. Peace and love MF'ers. We will never use your business again.TAMMI M.
Stay the sameDARRIN M.
Nothing service was greatLEE G.
El cliente no dejó un comentario.ALEX C.
El cliente no dejó un comentario.EVE V.
El cliente no dejó un comentario.DAKARI S.
El cliente no dejó un comentario.LYNDON H. | First Impressions
El cliente no dejó un comentario.LAMEKIA D.
Please please do something about yall website when it's time to return your equipment after close NEED A GREAT OVERHAUL BEFORE YALL CHARGE $20 TO SOMEONE ACCOUNTFLORA C.
waited almost an hour in line after I ordered onlineJohn S.
El cliente no dejó un comentario.Bryan C.
Alot of my items were destroyed from MICE RUNNING AROUND ABD WHILE RETRIEVING MY STUFF THE WERE RUNNING ACROSS MY FOOT VERY UNSANITARY 0¹) blankets clothes my dresser set got destroyed ...but the staff Mr.Damion at park forest was very perfessional...Vonna A. | Overall Experience
Hello to improve your services find a similar company that working and follow there model.Jeffery R.
The manager, Damen was extremely helpful and I appreciated his assistance. Thanks again, Cheryl JeffriesCHERYL J. | Overall Experience
El cliente no dejó un comentario.Darlene R. | Overall Experience
This location was great and the staff was friendly but Uhaul is horrible!! I made. Reservation for one location and was shifted over 20 miles away without anyone ever calling to speak to me and the I was obligated to return to this same location which had wonderful service but completely inconvenient. As a corporation you should allow reservations. If they cannot be made, that's absolutely horrible customer serviceANNA H.
As always, you have super nice staff & always service with a smile.LYNN V.
Turning in a uhaul late and getting charged a full extra day rental only to see the uhaul rented by someone else is wrong.Jayson B.
El cliente no dejó un comentario.tim l. | First Impressions
El cliente no dejó un comentario.ADRIENNE W.
I canNOT say enough about the ladies who delivers our pods in Illinois or Jeff who delivered them in Florida. All were so helpful . They are great representatives for your company . Sadly I cannot remember the ladies names but they were out of the Schererville office.Pat H.
This process was perfect. Everything happened when it was scheduled. Everyone was helpful. The people that delivered the boxes were the greatest, very helpful. I highly recommend this to everyone.William D.
El cliente no dejó un comentario.Jason W.
Everything was greatEDDIE F.
El cliente no dejó un comentario.BRYANT C. | First Impressions
El cliente no dejó un comentario.VERA H.
I was double charged for a rental. I used the online app on my cell phone, it did not properly return the truck. I was double billed and the mileage was incorrect on my billing invoice, I took the receipt to the local station and 2 weeks later I have not received a refund. It also takes 2 hours to even connect with a live person.Carl B.
I had a horrible experience.. they gave my reservation away 5 mins after the hour.. I didn't realize they do that.. maybe instead of calling to say you gave my reservation maybe give a courtesy call instead to see if you are taking it.. we were on the phone with corporate and was able to try and help.. very stressful morning.. very upsetting to say the leastMILDRED J.
El cliente no dejó un comentario.RICHARD D.
No communication on delivery statusSteve T.
El cliente no dejó un comentario.DERRALD B.
Staff was EXCELLENT both for pick up and drop off!!!NANCY R.
El cliente no dejó un comentario.LATRICIA W.
Assist the customers and don't expect them to hook up and unhook the trailers themselves when there are 4 people in the office doing basically nothing.NATHANIEL C.
El cliente no dejó un comentario.timmisha c. | Overall Experience
It was impossible to contact the location by phone without waiting for the national number to pick up (in a half-hour!). I left a pair of clip-on sunglasses (expensive, but useless to anyone who doesn't have the same kind of glasses that they clip to). I know EXACTLY where I left them, and they claimed that they never found them. I won't be using them (or your company: $20.00 extra to return the van early?) again.ERIC P.
Customer service was always helpful and courteousLOU EMMA J. | Overall Experience
El cliente no dejó un comentario.katherine m. | Overall Experience
What is safe trip feeBRUCE L.
El cliente no dejó un comentario.Allen O.
El cliente no dejó un comentario.ROSILAND N.
El cliente no dejó un comentario.JAMES D.
The overall experience was good. Although the check-in process could be streamlined, it's kind of long. Also you should tell customers that if they look towards the top front of the truck they will see the truck number that matches the number on the key. . It is there, visible for all to see. They give you the key to the truck, all the trucks look alike except for their size. Telling the customer where the truck number is saves time and makes things go smooth.CAROLYN H.
Person at the counter was rude and wasn't helpful when checking in. Would never recommend this uhaul area and will think next time when using any uhaul services.MARCELINA O.
El cliente no dejó un comentario.BYRON B.
I had a negative self serve experience. Getting the key was confusing because the mobile app steps said to locate the equipment, showing the lockbox and truck, but it did not give the lock box code until AFTER you move forward past the lock box screen and make a payment. It needs to be more clear in the app that you should look for the key AFTER paying. When returning the truck, the app would not accept my photo of the odometer and so I could not complete the return. I had to just drop the key in the lock box and call the next day. Very disappointed.Manju C.
I was charged an extra day when I returned the truck on time. I emailed advising of the situation and after 2 days I still have not heard back. I rent a truck once a month for a food pantry, very disappointed.KEVIN H.
El cliente no dejó un comentario.Barbara F. | Overall Experience
Everything was beyond expectation! My experience was very positive only their was no box to fit my 50 inch TV.CHANDRA H.
El cliente no dejó un comentario.BARBARA F.
Too early to commentKARON H. | Online Move In
El cliente no dejó un comentario.CLAUDIA B.
Very good all around.ETHEL A.
El cliente no dejó un comentario.Kenneth M.
I was charged 130$ instead of 67$BENJAMIN E.
Your on-line self-serve for invoices and shipment history never, ever, ever works. Ever! Please call me to educate me how I can gain self-serve access to my previous rentals, 513.379.3660Mike M.
El cliente no dejó un comentario.Aretus S.
I reserve my unit online using the website. I was giving unit 0717 but upon arrival that unit was already taken. The associate inside the facility was very helpful and she was able to assigned me a new storage unit that wasn't assigned to no one else. She made the process very smooth and she was able to do it all while we loaded our items into the storage unit once we were finished loading up she came outside with the correct paperwork showing our new storage unit number. I am beyond happy with the service that she provided she was nice and helpful and she completed the task in a timely matter. See the reason why I waited this experience at excellent. The online process needs to be updated so another customer won't be assigned a storage unit that's already assigned to someone else God for bid if they came after hours wants to facility with clothes then they wouldn't be able to load the items into the storage unit plus they would have wasted all their time loading a uhaul for no reason.Toriano W. | Online Move In
Customer service on Sunday at pick-up was excellent. My original reservation for Saturday was "not submitted appropriately" according to the gentleman helping at the time, and he seemed not to have time to really focus on my concerns because he had his infant daughter at the site seeing after her. Saturday's interaction was not a good experience but Sunday's interaction made up for it.NINA W.
Lady behind counter was working by herself yet easily handled a busy location with a smile and good humor. Even with it raining she helped locate my truck. She was just awesome!James V.
STOP altering clients reservations. I had a 15 foot truck reserved a week out for a reason. To call me at 6pm the night before to say "your reservation has been changed, here is a smaller 10" truck at another location" is unacceptable. This was for the 31st because of a house move so no other equipment was available for 30 miles! UNACCEPTABLEKYLE Y.
El cliente no dejó un comentario.ANGELA D.
El cliente no dejó un comentario.Marcita S. | Overall Experience
El cliente no dejó un comentario.LAKESHA U.
El cliente no dejó un comentario.BRIAN V.
El cliente no dejó un comentario.Susan R.
El cliente no dejó un comentario.Kevin E. | Overall Experience
El cliente no dejó un comentario.PHILLIP B.
El cliente no dejó un comentario.LESLIE M.
The young lady that help me was very pleasant, polite and knowledgeable. I have to add patience because I had no idea as to what I needed. She was so very helpful.Vernice S. | First Impressions
U all the bastWARREN B.
El cliente no dejó un comentario.DAWN S.
Box filled with bugs, came on wrong day, called customer service 10 times and few support staff could answer questions. Lock was cut somewhere along the trip. Would never recommend to anyone but will share our experience so others realize you are renting a wood box that can easily be infected with bugs.Cheryl J.
The window had a sign in it that made a sticky smudge on the driver front window,the back of the truck was slick from an oily substance. The truck needs mechanical work done, the rpm wouldn't move off from 3. Truck kept running as if in 3rd gear when it wasn't, the ramp had a oily substance on it witch made it very dangerous to use. The moving door in the back was extremely diffacult to close&lock into place there was a point we had to spend 5 minutes just closing the door. The only good experience today I will say is the lovely female working. She amswered All questions we had.PATRICIA B.
Your Online system was difficult and didn't allow me to complete the pickup due to some error. Also, the additional notifications to pre-complete the forms and picture taking would have been a nice "heads up" prior to arriving to pick up the truckkyle Y.
everything went well as expectedLESLIE M.
Great staffDEMETRIUS T. | Overall Experience
El cliente no dejó un comentario.timmisha c. | First Impressions
El cliente no dejó un comentario.KATRINA S. | First Impressions
The employee was very nice and helpful and we appreciate himWESLEY L. | First Impressions
El cliente no dejó un comentario.RICHARD K. | First Impressions
El cliente no dejó un comentario.SANDRA M. | First Impressions
One of the young ladies that assisted me was pleasant, the other had an unpleasant attitude. I was given one unit, and a lock was already on it. The unit I have has glue mouse traps all over so I can't use the space in the corners! Also I don't want mice in my belongings! I'm going to find somewhere else because this is disturbing and is also prohibiting me from full use of the space. Unfortunately, I had no other choice in the moment because I couldn't find another facility on such short notice. I would not recommend this site.Colette K. | First Impressions
El cliente no dejó un comentario.lakenya h. | First Impressions
I'm only able to access the unit during office hours. I thought the unit was 10X10 instead of 8X10X10.KEVIN S. | First Impressions
Excellent serviceelsa m. | First Impressions
El cliente no dejó un comentario.JEANINE D. | First Impressions
El cliente no dejó un comentario.Carla N. | First Impressions
Jada was amazing. She helped out in every way possibleDominique W. | First Impressions
El cliente no dejó un comentario.WALTER S. | First Impressions
El cliente no dejó un comentario.sal g. | First Impressions
El cliente no dejó un comentario.Amy G. | First Impressions
The Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. ¡Gracias!Tanya C. | First Impressions
Good placejasmin r. | First Impressions
TAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.Teshinya W. | First Impressions
Great serviceCarmen B. | First Impressions
The lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.Christopher B. | First Impressions
Get your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn't get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn't available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can't get my reservation right after an entire month. Never again U-Haul!!Lacey B. | First Impressions
Thanks alot for your superb services! Rated #1 in my book of storage providers across the world.Nicole W. | First Impressions
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