Customer Reviews for U-Haul Moving & Storage of Park Forest

5,643 reviews

2210 Western Ave   Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

(708) 747-4220

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(708) 747-4220

2210 Western Ave
Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

The staff was very professional, personal and efficient! The units and trucks are well maintained as well!

united w.  |  Overall Experience 
Rating:
5.0

I just couldn't understand how I kept getting billed when I moved out before my free month was up. I'm hoping I can get some help with that

Teshinya W.  |  Overall Experience 
Rating:
1.0

Do not charge other customers for an extra day after it was returned, and do not charge customers for items that they did not have

DIAMOND R. 
Rating:
5.0

Customer did not leave a comment.

AARON T. 
Rating:
5.0

Everyone was professional and helped with all my concerns.

MARY L. 
Rating:
1.0

They gave away the truck I reserved weeks earlier while I was in their parking lot. The awful service rep said there was nothing she could do about it, but she would give me a 26' and adjust the price to be the same as the 20'. We actually thanked her for that, prior to noticing they were the same price and she didn't do us any favors. She double-talked us and U-Hault thinks it's ok. We completed our move and returned the truck where we proceeded to once again call them out for their shady business practices. Peace and love MF'ers. We will never use your business again.

TAMMI M. 
Rating:
5.0

Stay the same

DARRIN M. 
Rating:
5.0

Nothing service was great

LEE G. 
Rating:
3.0

Customer did not leave a comment.

ALEX C. 
Rating:
5.0

Customer did not leave a comment.

EVE V. 
Rating:
5.0

Customer did not leave a comment.

DAKARI S. 
Rating:
5.0

Customer did not leave a comment.

LYNDON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAMEKIA D. 
Rating:
3.0

Please please do something about yall website when it's time to return your equipment after close NEED A GREAT OVERHAUL BEFORE YALL CHARGE $20 TO SOMEONE ACCOUNT

FLORA C. 
Rating:
3.0

waited almost an hour in line after I ordered online

John S. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
1.0

Alot of my items were destroyed from MICE RUNNING AROUND ABD WHILE RETRIEVING MY STUFF THE WERE RUNNING ACROSS MY FOOT VERY UNSANITARY 0¹) blankets clothes my dresser set got destroyed ...but the staff Mr.Damion at park forest was very perfessional...

Vonna A.  |  Overall Experience 
Rating:
2.0

Hello to improve your services find a similar company that working and follow there model.

Jeffery R. 
Rating:
5.0

The manager, Damen was extremely helpful and I appreciated his assistance. Thanks again, Cheryl Jeffries

CHERYL J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darlene R.  |  Overall Experience 
Rating:
5.0

This location was great and the staff was friendly but Uhaul is horrible!! I made. Reservation for one location and was shifted over 20 miles away without anyone ever calling to speak to me and the I was obligated to return to this same location which had wonderful service but completely inconvenient. As a corporation you should allow reservations. If they cannot be made, that's absolutely horrible customer service

ANNA H. 
Rating:
5.0

As always, you have super nice staff & always service with a smile.

LYNN V. 
Rating:
4.0

Turning in a uhaul late and getting charged a full extra day rental only to see the uhaul rented by someone else is wrong.

Jayson B. 
Rating:
5.0

Customer did not leave a comment.

tim l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ADRIENNE W. 
Rating:
5.0

I canNOT say enough about the ladies who delivers our pods in Illinois or Jeff who delivered them in Florida. All were so helpful . They are great representatives for your company . Sadly I cannot remember the ladies names but they were out of the Schererville office.

Pat H. 
Rating:
5.0

This process was perfect. Everything happened when it was scheduled. Everyone was helpful. The people that delivered the boxes were the greatest, very helpful. I highly recommend this to everyone.

William D. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Everything was great

EDDIE F. 
Rating:
3.0

Customer did not leave a comment.

BRYANT C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VERA H. 
Rating:
1.0

I was double charged for a rental. I used the online app on my cell phone, it did not properly return the truck. I was double billed and the mileage was incorrect on my billing invoice, I took the receipt to the local station and 2 weeks later I have not received a refund. It also takes 2 hours to even connect with a live person.

Carl B. 
Rating:
5.0

N/a

Talia B. 
Rating:
5.0

I had a horrible experience.. they gave my reservation away 5 mins after the hour.. I didn't realize they do that.. maybe instead of calling to say you gave my reservation maybe give a courtesy call instead to see if you are taking it.. we were on the phone with corporate and was able to try and help.. very stressful morning.. very upsetting to say the least

MILDRED J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

No communication on delivery status

Steve T. 
Rating:
5.0

Customer did not leave a comment.

DERRALD B. 
Rating:
5.0

Staff was EXCELLENT both for pick up and drop off!!!

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

LATRICIA W. 
Rating:
2.0

Assist the customers and don't expect them to hook up and unhook the trailers themselves when there are 4 people in the office doing basically nothing.

NATHANIEL C. 
Rating:
5.0

Customer did not leave a comment.

timmisha c.  |  Overall Experience 
Rating:
1.0

It was impossible to contact the location by phone without waiting for the national number to pick up (in a half-hour!). I left a pair of clip-on sunglasses (expensive, but useless to anyone who doesn't have the same kind of glasses that they clip to). I know EXACTLY where I left them, and they claimed that they never found them. I won't be using them (or your company: $20.00 extra to return the van early?) again.

ERIC P. 
Rating:
4.0

Customer service was always helpful and courteous

LOU EMMA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine m.  |  Overall Experience 
Rating:
4.0

What is safe trip fee

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

Allen O. 
Rating:
4.0

Customer did not leave a comment.

ROSILAND N. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
3.0

The overall experience was good. Although the check-in process could be streamlined, it's kind of long. Also you should tell customers that if they look towards the top front of the truck they will see the truck number that matches the number on the key. . It is there, visible for all to see. They give you the key to the truck, all the trucks look alike except for their size. Telling the customer where the truck number is saves time and makes things go smooth.

CAROLYN H. 
Rating:
2.0

Person at the counter was rude and wasn't helpful when checking in. Would never recommend this uhaul area and will think next time when using any uhaul services.

MARCELINA O. 
Rating:
5.0

Customer did not leave a comment.

BYRON B. 
Rating:
2.0

I had a negative self serve experience. Getting the key was confusing because the mobile app steps said to locate the equipment, showing the lockbox and truck, but it did not give the lock box code until AFTER you move forward past the lock box screen and make a payment. It needs to be more clear in the app that you should look for the key AFTER paying. When returning the truck, the app would not accept my photo of the odometer and so I could not complete the return. I had to just drop the key in the lock box and call the next day. Very disappointed.

Manju C. 
Rating:
1.0

I was charged an extra day when I returned the truck on time. I emailed advising of the situation and after 2 days I still have not heard back. I rent a truck once a month for a food pantry, very disappointed.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Barbara F.  |  Overall Experience 
Rating:
2.0

Everything was beyond expectation! My experience was very positive only their was no box to fit my 50 inch TV.

CHANDRA H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA F. 
Rating:
2.0

Too early to comment

KARON H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA B. 
Rating:
5.0

Very good all around.

ETHEL A. 
Rating:
1.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

I was charged 130$ instead of 67$

BENJAMIN E. 
Rating:
3.0

Your on-line self-serve for invoices and shipment history never, ever, ever works. Ever! Please call me to educate me how I can gain self-serve access to my previous rentals, 513.379.3660

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Aretus S. 
Rating:
5.0

Nothing

MARILYN T. 
Rating:
5.0

I reserve my unit online using the website. I was giving unit 0717 but upon arrival that unit was already taken. The associate inside the facility was very helpful and she was able to assigned me a new storage unit that wasn't assigned to no one else. She made the process very smooth and she was able to do it all while we loaded our items into the storage unit once we were finished loading up she came outside with the correct paperwork showing our new storage unit number. I am beyond happy with the service that she provided she was nice and helpful and she completed the task in a timely matter. See the reason why I waited this experience at excellent. The online process needs to be updated so another customer won't be assigned a storage unit that's already assigned to someone else God for bid if they came after hours wants to facility with clothes then they wouldn't be able to load the items into the storage unit plus they would have wasted all their time loading a uhaul for no reason.

Toriano W.  |  Online Move In 
Rating:
3.0

Customer service on Sunday at pick-up was excellent. My original reservation for Saturday was "not submitted appropriately" according to the gentleman helping at the time, and he seemed not to have time to really focus on my concerns because he had his infant daughter at the site seeing after her. Saturday's interaction was not a good experience but Sunday's interaction made up for it.

NINA W. 
Rating:
5.0

Lady behind counter was working by herself yet easily handled a busy location with a smile and good humor. Even with it raining she helped locate my truck. She was just awesome!

James V. 
Rating:
3.0

STOP altering clients reservations. I had a 15 foot truck reserved a week out for a reason. To call me at 6pm the night before to say "your reservation has been changed, here is a smaller 10" truck at another location" is unacceptable. This was for the 31st because of a house move so no other equipment was available for 30 miles! UNACCEPTABLE

KYLE Y. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

Marcita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKESHA U. 
Rating:
5.0

Customer did not leave a comment.

BRIAN V. 
Rating:
4.0

Customer did not leave a comment.

Susan R. 
Rating:
3.0

Customer did not leave a comment.

Kevin E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
5.0

The young lady that help me was very pleasant, polite and knowledgeable. I have to add patience because I had no idea as to what I needed. She was so very helpful.

Vernice S.  |  First Impressions 
Rating:
5.0

U all the bast

WARREN B. 
Rating:
1.0

Customer did not leave a comment.

DAWN S. 
Rating:
1.0

Box filled with bugs, came on wrong day, called customer service 10 times and few support staff could answer questions. Lock was cut somewhere along the trip. Would never recommend to anyone but will share our experience so others realize you are renting a wood box that can easily be infected with bugs.

Cheryl J. 
Rating:
1.0

The window had a sign in it that made a sticky smudge on the driver front window,the back of the truck was slick from an oily substance. The truck needs mechanical work done, the rpm wouldn't move off from 3. Truck kept running as if in 3rd gear when it wasn't, the ramp had a oily substance on it witch made it very dangerous to use. The moving door in the back was extremely diffacult to close&lock into place there was a point we had to spend 5 minutes just closing the door. The only good experience today I will say is the lovely female working. She amswered All questions we had.

PATRICIA B. 
Rating:
3.0

Your Online system was difficult and didn't allow me to complete the pickup due to some error. Also, the additional notifications to pre-complete the forms and picture taking would have been a nice "heads up" prior to arriving to pick up the truck

kyle Y. 
Rating:
5.0

everything went well as expected

LESLIE M. 
Rating:
1.0

I did not authorize any shipment to Park Forest, IL

Rodney S. 
Rating:
4.0

Pick up location was wonderful!! The delivery location Woodstock ga was terrible. They were supposed to deliver my pods on 10/15. I took off work and waited around all day. They didn't deliver the pods nor did they call and inform me of a schedule changed. So I called and they said they would deliver on 10/16 between 12pm-4pm. Again I waited all day and the pods came at 7pm. I called on 10/17 to arrange pick up of the pods, I was told they would pick them up on 10/18…then again on 10/20…they didn't pick them up until 10/22.

rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Latoyia H. 
Rating:
3.0

The van road kinda rough was very dirty outside and windows didn't take bumps very well at all very bouncy but did what it needed too ……

VICKI P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
5.0

Great staff

DEMETRIUS T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Beverly O. 
Rating:
5.0

Customer did not leave a comment.

timmisha c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELMAR C. 
Rating:
5.0

Customer did not leave a comment.

THERESA J. 
Rating:
3.0

Gas tank being atleast 1/2 of tank.

Bricey D. 
Rating:
4.0

Customer did not leave a comment.

ALBERT L. 
Rating:
5.0

Customer did not leave a comment.

GEORGEANN D. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Overall good but it's was so bugs crawling on the seating, not sure what they were

WENDY R. 
Rating:
5.0

Customer service was excellent, they take care of your need in a timely manner.

RONNIE H. 
Rating:
3.0

Good Evening I have been to this location several times and the customer service is not great it's just average. You changed your policy regarding the inspection process. Also I sat in the truck and no one came to greet me and once I walked into the store no one was in the store. I was addressed. However my receipt was sent to me no acknowledgment of it being sent to me! No one said anything after the initial greeting. I walked out and nothing was said. This was poor customer service.

BRIDGETTE J. 
Rating:
5.0

Customer did not leave a comment.

JUDITH A. 
Rating:
5.0

Your employee Takeisha Stennis was truly amazing. She went over and beyond to help resolve an unfair charge I received from a rental over two years ago. It was a mistaken late charge and I couldn't proceed forward with the rental until I paid it. She was compassionate and followed up to ensure it was resolved. I had a negative feeling about Uhaul and she turned that completely around. She is the reason Uhaul is keeping us as a customer. Great job!!

MICHAEL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

TONI H. 
Rating:
5.0

Your employee takiesha Stennis took a negative situation and made it right. I was unfairly charged by your corporate office for a ‘late fee' from over two years ago that was never validated and it was even for a vehicle I rented. I was an additional driver. I was stuck to pay this fee in order to rent a truck. She was compassionate to my issue and credited back to me the charges and took time to follow up to ensure that my experience was pleasant. I commended her as a wonderful representative for Uhaul and it will be because of her, I will continue to do business with Uhaul. She thought outside the box and made a wrong situation right. Great job Takiesha! I hope this review gets noticed and you get the accolades you so much deserve. Thanks again! Michael Smith

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

LATOYIA W. 
Rating:
5.0

I thank God they were very helpful and kind. The manager show so much concern about what you have and about your things in storage. Thank God for the Management at UHAUL. I was sick in the hospital I call the head Office to let them know I will be there later ok

sandra b.  |  Overall Experience 
Rating:
5.0

Excellent customer service, the vehicle was clean and gave me no problems, perfect location for what I needed as well!

united W. 
Rating:
1.0

Desk employee Changed drop off location without asking/notifying me. Truck was returned almost full tank of gas and I was only required to return with 1/2 tank. No refund, extremely rude customer service.

BARBARA B. 
Rating:
4.0

Customer did not leave a comment.

Keyera C.  |  Overall Experience 
Rating:
3.0

0 furniture pads were offered or delivered with the box. The box was set to arrive on sep 15th but was rescheduled after the location did not have a driver. The box should've arrived first thing in the morning but I had to call at 12 asking where it was. It eventually showed up around 3pm the next day. The pick up was on time and the young man was very pleasant. Delivery was scheduled when the reservation was made. It was scheduled again (didn't change), when the box was pick up. I received yet 3 more calls to schedule the delivery!!!! Finally it was dropped off a day late and unloaded. The young woman that delivered was very nice and informative. I pray I never need another UBox. This was not a pleasant experience.

Cynthia S. 
Rating:
5.0

Keep up the good work

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

I believe I was helped by the manager Del, he was quick and provided great customer service.

BYRON M. 
Rating:
5.0

Customer did not leave a comment.

Norvonne F. 
Rating:
5.0

Great service and fast

OREN J. 
Rating:
5.0

Customer did not leave a comment.

Tomeka J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SILVIA C. 
Rating:
3.0

The movers, I hired, had to wait over 2 hours for the 2 UBoxes I reserved.

Assunta O. 
Rating:
5.0

Customer did not leave a comment.

tiffane c.  |  Overall Experience 
Rating:
1.0

I was told the truck had 1/2 tank of gas and then when I got in it had a quarter tank we notified the guy and he said he would take care of it he did not and i am being charged $61 for gas. Also I was charged $54 for being 3 minutes late even though there was a after hours drop off.

ERIK R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Tina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRINA S.  |  First Impressions 
Rating:
4.0

The employee was very nice and helpful and we appreciate him

WESLEY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD K.  |  First Impressions 
Rating:
1.0

Poor and rude customer service every time I came or called. Mouse and giant bugs in storage.

Dominique H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARIEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA M.  |  First Impressions 
Rating:
1.0

One of the young ladies that assisted me was pleasant, the other had an unpleasant attitude. I was given one unit, and a lock was already on it. The unit I have has glue mouse traps all over so I can't use the space in the corners! Also I don't want mice in my belongings! I'm going to find somewhere else because this is disturbing and is also prohibiting me from full use of the space. Unfortunately, I had no other choice in the moment because I couldn't find another facility on such short notice. I would not recommend this site.

Colette K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lakenya h.  |  First Impressions 
Rating:
2.0

I'm only able to access the unit during office hours. I thought the unit was 10X10 instead of 8X10X10.

KEVIN S.  |  First Impressions 
Rating:
5.0

Excellent service

elsa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANINE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla N.  |  First Impressions 
Rating:
5.0

Jada was amazing. She helped out in every way possible

Dominique W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WALTER S.  |  First Impressions 
Rating:
5.0

I Loved the customer service I received not just from the young lady that took the information but the staff in general was very helpful specifically Kayra please forgive me if i spelled her name wrong.

Tomeka J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sal g.  |  First Impressions 
Rating:
5.0

Takiesha was a great help to me, she explained all options well. She also was very polite and well spoke!

AARIEL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy G.  |  First Impressions 
Rating:
5.0

The Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. Thank you!

Tanya C.  |  First Impressions 
Rating:
3.0

Good place

jasmin r.  |  First Impressions 
Rating:
5.0

TAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.

Teshinya W.  |  First Impressions 
Rating:
4.0

Great service

Carmen B.  |  First Impressions 
Rating:
1.0

The lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.

Christopher B.  |  First Impressions 
Rating:
2.0

Get your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn't get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn't available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can't get my reservation right after an entire month. Never again U-Haul!!

Lacey B.  |  First Impressions 
Rating:
5.0

Thanks alot for your superb services! Rated #1 in my book of storage providers across the world.

Nicole W.  |  First Impressions 
No reviews have been submitted for this location.

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