Customer Reviews for U-Haul Moving & Storage of Park Forest

6,794 reviews

2210 Western Ave   Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

(708) 747-4220

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(708) 747-4220

2210 Western Ave
Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Have more people working in that location

Warren J 
Rating:
5.0

Customer did not leave a comment.

Terry H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABDUL S 
Rating:
5.0

Customer did not leave a comment.

NICK U 
Rating:
5.0

Customer did not leave a comment.

tracey c 
Rating:
5.0

They give you vehicles with no gas, so after you pay to rent it, you have to turn around and pay to put gas in it. It would be nice if they could keep all their fleet with at least a half tank of gas and make it policy for customers to return with half tank of gas.

Patrick S 
Rating:
3.0

cab wasn't completed clean, but it was good enough.

David Z 
Rating:
4.0

The location I change from in Matteson was okay the problem was with your software all my information 😔 should have been taken doing registration. Driver license upload everything you required. Once I arrive there the only thing that shouy have been was for me to call in give my registration number, my deposit confirmation number and the customer service rep gives me the pin- number to open the lock box. That dam simple. Instead I had to waste 24 minutes of my time that made me late for my son highschool graduation. With your system that still didn't allow me the information needed after several tries with your customers service rep on the phone. I finally ask her to transfer my registration to the Park Forest location we're the live person rep assistant me quickly and friendly. Because of that and doing business with that location is what stop me from cancelling. I first registered requesting this location but I was told by your customers service rep they didn't have a cargo van available, that how I got the Matteson location. That was a lied Park Forest did have several cargo van available. Never again will I use your application at a none live person location if that my only choice I want rent from you....

ricky m 
Rating:
5.0

Customer did not leave a comment.

BRENDA L 
Rating:
5.0

The Uhaul team is always friendly and helpful.

Dean C 
Rating:
5.0

Customer did not leave a comment.

Donna G 
Rating:
5.0

Customer did not leave a comment.

thoedore s 
Rating:
5.0

Thank you!!

Jennifer G  |  Overall Experience 
Rating:
5.0

The staff was friendly, attentive and helpful?

THOMAS K 
Rating:
5.0

Customer did not leave a comment.

Isheisa S  |  First Impressions 
Rating:
5.0

Jasmine was super friendly and helpful.

Shanya B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Starshea S  |  Overall Experience 
Rating:
5.0

Do not charge higher for drop off request.

CANDICE A 
Rating:
5.0

Bria made this experience great for me. She was very helpful and polite.

Jade P 
Rating:
5.0

Customer did not leave a comment.

Lennora J 
Rating:
5.0

Keep hiring great staff

ANITA V 
Rating:
4.0

They didn’t have a dolly. I had to be there for 45 minutes due to the previous rep not checking in vehicles correctly. But the young lady who checked me in was very professional and nice. The man who checked me out, was nice as well.

Teri M 
Rating:
5.0

Keep up the good work

John M 
Rating:
5.0

Customer did not leave a comment.

Albert V 
Rating:
5.0

Customer did not leave a comment.

pauline w 
Rating:
5.0

Customer did not leave a comment.

Dena J 
Rating:
5.0

Customer did not leave a comment.

Vivian R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha C 
Rating:
5.0

Customer did not leave a comment.

IAN B 
Rating:
5.0

Customer did not leave a comment.

Shannon B 
Rating:
5.0

Customer did not leave a comment.

Tonyanica E  |  First Impressions 
Rating:
5.0

No improvement no complaints. Great Custer service

Teresa K 
Rating:
5.0

Everything was extremely easy and the staff was super nice! Thanks!

sharlinda c 
Rating:
3.0

Customer did not leave a comment.

TIFFANY b 
Rating:
5.0

Customer did not leave a comment.

LaToya R 
Rating:
2.0

Employees not very friendly or knowledgeable. I had a confirmed paid reservation for a 26 foot truck & when I got there I was told they didn't have one. Apparently they didn't know where it was parked or how big it was because I had to point it out to them. Upon returning the truck nobody inspected the truck for cleanliness, any damage or mileage. It must have been inspected after I left because the details were noted on my e-mail receipt. I feel the inspection should be done immediately upon return & signed by both the customer & the employee so there are no issues after leaving. Mileage should be charged upon return & not prior to rental on an estimated guess.That just creates unnecessary adjustments. I also witnessed another customer renting a storage unit & upon going to the designated area, came back to the counter & stated that the unit was already occupied with someone else belongings. So what the heck is going on there? I had total faith & trust in U-Haul based on their reputation but now I'm not so sure.

Erik R 
Rating:
5.0

I’ll patiently recheck and respond IF NEEDS BE Currently there’s nothing right now .

Earl J 
Rating:
5.0

Customer did not leave a comment.

Emmer E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEKYIA R  |  Overall Experience 
Rating:
5.0

The manger Demetrius wd very professional. Jasmine jeipef me make my reservation on 4/22/24 the day before. She was very nice and friendly.

Kevin J 
Rating:
5.0

Customer did not leave a comment.

tionna l  |  First Impressions 
Rating:
5.0

This was smooth and easy move from Wisconsin to Illinois

Cyerrah J  |  First Impressions 
Rating:
5.0

They are the best! I just don’t agree with taking pictures and you already have our drivers licenses .

LAKEISHA K 
Rating:
5.0

Mr Collins was very professional and pleasant.

Tiara S 
Rating:
5.0

Very friendly and very easy pick up and return

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

ANGELA T 
Rating:
5.0

Customer did not leave a comment.

Darrine H 
Rating:
5.0

Customer did not leave a comment.

Sandra G 
Rating:
1.0

Customer did not leave a comment.

jevon p 
Rating:
5.0

Customer did not leave a comment.

Shon B 
Rating:
5.0

Customer did not leave a comment.

EDWARD G 
Rating:
5.0

Your employees are wonderful, I can't say enough about how wonderful they Are. I would tell, anyone who will listen to come here, your employees treat people with such kindness & care. Thank you for taking such great care of me!!

Alina M  |  Overall Experience 
Rating:
5.0

The whole experience was seamless.

Dennis B 
Rating:
5.0

Customer did not leave a comment.

Mario H 
Rating:
5.0

Customer did not leave a comment.

Isaiah B 
Rating:
4.0

Customer did not leave a comment.

ALLEN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal M 
Rating:
3.0

Customer did not leave a comment.

Lauren R 
Rating:
5.0

Staff were friendly and patient

Tenilya M 
Rating:
5.0

Customer did not leave a comment.

taofik y 
Rating:
3.0

Customer did not leave a comment.

LARRY w 
Rating:
5.0

Good customer service. Keep up good work.

David J 
Rating:
5.0

The customer service team was very helpful checking out and checking in.

Harold S 
Rating:
5.0

Great staff clean environment clean equipment great job guys

Darrine H 
Rating:
4.0

Customer did not leave a comment.

LAKENYA H  |  Overall Experience 
Rating:
5.0

Nothing keep going a good job

timberly j 
Rating:
1.0

This experience was absolutely horrible! You have full grown men who didn’t know what they were doing and you couldn’t understand them. The equipment was NOT up to DOT standards. The wheels were bald! The dolly frame was bent. The straps were worn out. The guy did not give us a secondary pin to hitch up with we had to buy a wiring pins for the uhaul that was supposed to be on the equipment we rented.

Ashley G 
Rating:
2.0

I was given a text that stated that the pickup was verified for 8a, but they don't open until 9a. There was a rep in store but refused to assist me because they were not open. I contacted online help and they notified me that I booked with TruckShare (24/7 unattended rental, so I was able to get the truck without any assistance and it was my fault that I didn't read closer that it was unattended) but had I ran into issues, the customer representative should have helped had I had further questions, not just shrugged and ignored me through the doors. When I finally got the key, I went to the truck and noticed it was parked so close to another truck that there was no way to enter the truck through the driver side and I had to enter through the passenger and have another person assist in backing the truck up because the mirror was touching the adjacent trucks mirror - it was close enough that had someone just backed up it could have easily hit the truck and knocked the mirror off. I was able to get the truck out of the space and be on my way finally. The interior of the truck was dirty and not well maintained and, looked like it hasn't had an interior wipe down in ages.

Dakota S 
Rating:
4.0

THEY NEED TO EXPLAIN THE DOUBLE PAYMENT TO YOUR CREDIT CARD. i WAS PROACTIVE AND CHECKED MY BANK ACCOUNT, THEN HAD TO CALL THE UHAUL STORE TO GET EXPLANATION

Kevin S 
Rating:
2.0

As I was trying to order other merchandise the agent working claimed I couldn’t purchase it because they weren’t in the computer but clearly in the store & the bathroom smelled of matijuanna asked about that was told it was a employee that worked there & I was giving a broken dolly & no help on gettin a refund so over all service was terrible ‼️🙄

Marilyn G 
Rating:
5.0

I give this store a 10 star rating. Demetrius and his staff (Jasmine) was more than accommodating and empathetic of the situation coming from Arizona and accommodating me through my transition back to Illinois. The facility was kept clean and organized excellent customer service from beginning to the very end. I am grateful that they were there for me in my time of need coming back home to Illinois. It made my return even more welcoming. I’m grateful… kudos to the staff in Park Forest U-Haul facility for super excellent customer service.

Mahalia C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrine H 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

ELAINE G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAINE G 
Rating:
5.0

Everything was great even though I had pushed my reservation back multiple times.

Shiquinta S 
Rating:
5.0

Customer did not leave a comment.

john D 
Rating:
5.0

Demetrius was helpful and friendly.

John S 
Rating:
5.0

Customer did not leave a comment.

Darrine H 
Rating:
5.0

Customer did not leave a comment.

Darrine H 
Rating:
5.0

Customer did not leave a comment.

Dean C 
Rating:
5.0

Customer did not leave a comment.

joann t 
Rating:
5.0

À customer service was great the young lady Bree is an excellent customer service representative

Alphaeus M 
Rating:
5.0

Miss Mary checked me in upon my return. She was quick and courteous and helped me on my way. I look forward to utilizing this location for all future needs. I used to use the Napa in Monee that used to rent uhaul as it was a block from my house. Since then I have found the Park Forest location to be the best option for me as well as others in the area.

Randy H 
Rating:
3.0

Customer did not leave a comment.

Shamela J 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B  |  Overall Experience 
Rating:
1.0

This location has the worst service ever! Came in for a scheduled pick up for 4pm and did complete my services until 7:30 pm. Simply the worst!

Tamika R 
Rating:
5.0

Customer did not leave a comment.

pearlene h 
Rating:
5.0

I absolutely would rent again the ladies were friendly and professional

nichelle s 
Rating:
5.0

Customer did not leave a comment.

lydia v 
Rating:
5.0

Check windshield fluid.

Ervin H 
Rating:
3.0

Customer did not leave a comment.

Yvettr M 
Rating:
5.0

Customer did not leave a comment.

ANGELA D  |  Overall Experience 
Rating:
1.0

There was water damage to my things.I told the manager and didn’t even care was very disappointed

Steven S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamon J 
Rating:
5.0

Customer did not leave a comment.

Constance M 
Rating:
5.0

Customer did not leave a comment.

Fershawnda G 
Rating:
5.0

Great customer service 😄

shawanda s 
Rating:
1.0

Customer Service when returning rental item was rude, unprofessional and not helpful. Will not return to this location again.

Juan A 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

The experience with the Park Forest location was AMAZING!!

Jacqueline W  |  Overall Experience 
Rating:
5.0

Jasmine, at your Park Forest location was great. She accommodated me in switching out the van I rented 3 times, due to the first one having very loose steering, and the second seemed to have a leak in the rat rear tire. The third van was perfect and clearly a newer van that drove beautifully. For these reasons are why I checked N/A

harry b 
Rating:
5.0

Customer did not leave a comment.

Jeffery W 
Rating:
4.0

Customer did not leave a comment.

EVAN D 
Rating:
5.0

Over the years, I’ve had contact with several staff members, From Demetrius & leading the way down to the last conversation with Bria with Checking out. It feels great to know that people care about your situation and are willing to assist in anyway they can within reason. Bless you all

Jo A  |  Overall Experience 
Rating:
1.0

Very terrible at this location one of workers was driving the truck Very fast and unsafe to customers. Never they never check the truck I rented. I should have received all my money back from this experience.

STACEY T 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
4.0

My only concern is that one of the female staff members I spoke with when I rented the locker was apparently not aware that only certain style locks that U haul sells/approves are acceptable. At that time I rented the locker, I explained I also had a different style lock (which I presented) that's different from U Haul's lock that I also wanted to use on the door as a 2nd lock for added security . I was told it would be ok. Much later (about 1 month ago) while I was away out of the state on business, I received a call from a male staff member at U Haul who explained I needed to remove the extra lock ASAP as only one U Haul approved locks could by use for insurance reasons . I explained I was out of state and would do so upon my return ,and did so as agreed upon my return weeks before closing the locker out yesterday. At this time I have no issues or concerns and expect no other payments will be drawn from my credit account on the 19th of this month . The locker was completely clean , cleared and undamaged when closed out.

Ray H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sondra s 
Rating:
5.0

Very good customer service ❤️

Ester S 
Rating:
5.0

Everything I have rented from there the equipment is always available and ready and in great condition!! Customer service people are so nice too!!

Shonna H 
Rating:
5.0

The manager is very professional.

constance m  |  First Impressions 
Rating:
4.0

Service was just fine

Linnie W 
Rating:
5.0

Service is great.

SERGIO M 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

The rental was very good besides that there was a hydraulic Spiel or some kind of liquid that was coming from the back of the van I rented other than that it was a good experience always I will come back again always

VAUGHN H 
Rating:
5.0

Customer did not leave a comment.

Annette F 
Rating:
1.0

The desk person (62 year old small lady) was tasked with also hooking up the 6 x 12 trailer to our vehicle by herself. The poor thing worked with a “donkey” to maneuver the trailer to hook up to our hitch. It broke loose and flipped her in the air. She landed on her head on the pavement. She was obviously injured. When calling the manager to help he criticized her for not having the customer (me) to hook up the trailer. He finally arrived from another location and seemed quite annoyed with the little lady. This is uncalled for. They did not check for the correct license plate and later contacted me to provide that and comment on any damage that I noticed. A poor customer experience to say the least.

Dale R 
Rating:
3.0

Customer did not leave a comment.

larry s 
Rating:
4.0

Had a problem with dropping the truck off with the app

Robert H 
Rating:
5.0

Whenever I need either moving equipment or supplies, this is the first location I go to. Your Service Representatives are knowledgeable, professional, and courteous. My reservations are ready for me such that I have a very short wait time to pick up my truck.

sebronella d 
Rating:
5.0

The guys were very helpful and displayed great knowledge of the equipment. I checked in and was on my way very quickly.

Tammy P 
Rating:
5.0

Everyone is very helpful and friendly I’m very happy and grateful with the overall service and care. Great Job!! Thank You 🙏

Maria V 
Rating:
1.0

I’ve been being harassed and threatened with auction over an empty storage unit for months, despite notifying them by email, phone and in person. I told the staff over ten times that I had vacated and they still proceeded to contact me several times by email, phone, and mail. They also contacted my family member over 10x, which is embarrassing by itself but especially so if I don’t actually owe anything. The unit was cool and all but the lack of communication and the outright bombardment of notices and calls would have me never suggesting this place, respectfully.

Aliyah S  |  Overall Experience 
Rating:
5.0

Everything went well

Ray A  |  First Impressions 
Rating:
5.0

I had never been in a u-haul facility and my experience from start to finish was excellent. I was served with laughter and a smile. Everything was made known to me and I would utilize your service again

Brenda M  |  Overall Experience 
Rating:
1.0

The mirror way broken in the truck . Where you move your furniture out of storage was full of ice and snow. The truck had snow and ice all over the windows. The truck door was frozen and after staff was notified they did not come out to open the truck door .

Tryricko B  |  First Impressions 
Rating:
1.0

It was fine until Ron put a fake note in my account saying I ask to close my account! THAT WAS A LIE! My lock was still on the unit. I BELIEVE HE AND DEMETRIS WAS TRYING RO STEAL MY ITEMS IN MY STORAGE SO I MOVED OUT! When I arrive there was an additional lock on my unit! THIS FACILITY IS DISHONEST AND I WILL MAKE SURE THEY NEVER DO THIS TO ANYONE ELSE!

Tachera S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YRHONDA B  |  Overall Experience 
Rating:
5.0

The managers and staff, Demetrius, Rob and Mary really are wonderful. I moved out of state and I had my storage unit with this location 2 years. They always called with updates and assisted me with every concern. I’d definitely recommend this location.

genene b  |  Overall Experience 
Rating:
5.0

Everyone and everything was awesome and still is , thank you for your service !...

Craig B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE D  |  Overall Experience 
Rating:
5.0

Ver good customer service.

Rochelle J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mercedes y  |  Overall Experience 
Rating:
5.0

The person running the place does a good job and he is. Very helpful. His name is Demetrius. Get more people like him.

Julius M  |  Overall Experience 
Rating:
4.0

The young man that waited on me was very nice.

Rochelle J  |  First Impressions 
Rating:
5.0

I can’t remember the name of the assistant manager…I think it is Ron? He was an amazing help assisting in my move in. Very professional and transparent. He deserves a raise or a promotion. I will definitely recommend this Uhaul location to friends and family for future move ins.

PHILLIP J  |  First Impressions 
Rating:
1.0

My furniture and clothing was damage due to water or spray which caused my items to grow mold onto it. The storage was a climate controlled storage and it still got damaged. It was feces from rats and roaches inside the storage as well.

Nikkita D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya R  |  Overall Experience 
Rating:
1.0

Every time I made contact whether it was in person to a local U-Haul location, or whether it was over the phone each team members understanding of which promotion I was referring to was unique in which requirements applied if any requirements at were needed to be met to ensure promotional price was guaranteed for me to customer. Every staff member was very professional, kind, outgoing, knowledgeable, helpful, in their own way. Which everyone was willing to help in anyway possible, offered me an apology for the inconvenience and quickly transfer me or refer me to another department however, upon speaking with manager who is very professional prompt to help hands-on knowledgeable, very kind most of all taking the time how to listen to specific concerns regarding my dispute’s in my reservation to understand and resolve the miscommunication. I will only suggest a follow up, so everyone is on the same page along with a follow-up call to ensure the correct outcome for U-Haul and new customer.

Jami T  |  First Impressions 
Rating:
2.0

Fully of rodents but, staff was friendly.

Nikkita D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Blake J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoine t  |  Overall Experience 
Rating:
4.0

The better storage units close at 7pm and i moved at 6pm had to rush

SHAREESE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita C  |  First Impressions 
Rating:
5.0

Staff was personable and professional!

MAYA H  |  First Impressions 
Rating:
5.0

The staff was very personable and professional!

MAYA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taron c  |  Overall Experience 
Rating:
4.0

My #1 complaint: Don’t make storage payments with a check. It somehow gets more lost!

Lisa W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Milton H  |  First Impressions 
Rating:
5.0

Thanks to all and Mr Jones in your office

Elliott J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quennika B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASHAWN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus D  |  First Impressions 
Rating:
5.0

My issue was resolved quickly and Demetrius was very kind and understanding.

Twianna J  |  Overall Experience 
Rating:
5.0

.

Akilah C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert P  |  Overall Experience 
Rating:
5.0

Very clean excellent people friendly and very accommodating

carolyn l  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvonne P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nicole D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyra C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IN D  |  First Impressions 
Rating:
3.0

Two things that happened: 1) Our lock on our storage unit 143 showed signs of being cut. The shakle part had saw marks on it. We went and purchsed another pad lock similar to the locks on other storage units and put it on. 2) Trying to concact your office of our departure and vacating our storage unit on the day we left it lead me to rwo 20 or more minutes on the phone after being put on hold!!

Amy M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Delores W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY S  |  Overall Experience 
Rating:
5.0

Love the staff

Donna M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele M  |  First Impressions 
Rating:
2.0

The facility was well lite, convenient store hours, clean ground, but most of the staff members were polite only two were not. It took two months and yet counting for a response and action to happen concerning Mt storage. However everyone was paid in time my storage fees were on autopay.

Calandra M  |  Overall Experience 
Rating:
4.0

Very please with the service I received. Everyone was extremely supported. Great service.

Janice D  |  Overall Experience 
Rating:
4.0

Overall very good experience. Only con was that, from time to time, the bathroom was not available for customer use. I also did not receive a pro-rated refund for vacating my unit two weeks prior to the date my next payment was due, even though this is typically a standard practice.

lynn b  |  Overall Experience 
Rating:
4.0

Overall very good experience. Only con was that, from time to time, the bathroom was not available for customer use. I also did not receive a pro-rated refund for vacating my unit two weeks prior to the date my next payment was due, even though this is typically a standard practice.

Lynn B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah W  |  Overall Experience 
Rating:
5.0

Keep it UP, just continue to get BETTER!

Richard T  |  Overall Experience 
Rating:
3.0

Staff was very helpful, knowledgeable & friendly. All my concerns were met except an issue with a lock removal and it appeared as if someone tried to break into my unit. I am missing a couple items and hopefully I misplaced them myself. 😔. I placed the recommended lock on when I rented the unit. Was told later I needed to replace it with a 50.00 lock. This was impossible, I was out state. I was then told the lock on the unit was to heavy and made the metal crack and made the unit appear broken into. 🤭. All is well. Just wanted this noted. My appreciation to all.

Vernice S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REGINA M  |  Overall Experience 
Rating:
5.0

I’m very pleased with Uhaul in Park Forest. They are fantastic people and friendly too! Especially the manager and Mary. Please keep them at this location.

YOLANDA T  |  First Impressions 
Rating:
5.0

I had an excellent experience with the Store Manager as well as the Assistant Store Manager who’s always very helpful , and knows his job well . The Associate Ms. Mary is always in good spirit , and always willing to assist the customers.

Melicia D  |  Overall Experience 
Rating:
1.0

Overall excellent customer service Store Manager Demetrius and also I believe the Assistant manager Ron has excellent customer service skills they went over and beyond. I will recommend this facility to my family and friends.

Melicia D  |  First Impressions 
Rating:
5.0

Very pleased with the staff and the storage facility located at 2210 Western Avenue in Park Forest, Illinois. Liked the lighting and the cleanliness. No bad odors at all.

Sherlon S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamia n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalbert s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRYANNA B  |  First Impressions 
Rating:
3.0

Assigned a locker that had a lock on it already, and reassigned locker over the phone and currently wrong info in the system

TERRANCE R  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JAILYN L  |  First Impressions 
Rating:
5.0

None

NORMAN R  |  First Impressions 
Rating:
2.0

The staff is extremely rude and unprofessional.

Regina M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rian T  |  Overall Experience 
Rating:
5.0

All associates were nice and helpful

CARDAREL A  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

latoya h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joann B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNETTA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loni J  |  Online Move In 
Rating:
2.0

The first locker they gave me a key to, was already occupied. I ended up switching to a larger locker anyways, but the whole process took forever. Very slow and very disorganized. Staff was friendly but overall slow and not very competent.

Justine G  |  First Impressions 
Rating:
3.0

Was charged 50 to remove a lock from storage

JESSIE S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

latisha s  |  Overall Experience 
Rating:
4.0

No problems or unfortunate events while storing my property there. Appreciate that my storage was indoors but easy to get to. The card to enter worked much better. Thank you.

ARLENE P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONDA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn J  |  Overall Experience 
Rating:
4.0

Wonderful, Thank You

Gloria C  |  Overall Experience 
Rating:
4.0

There was a back gate that was open all the time so you really didn’t need to swipe in. Otherwise, it was a decent place

Allyessa Z  |  Overall Experience 
Rating:
5.0

They are always very nice and helpful!

MAYA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eloise J  |  First Impressions 
Rating: