Customer Reviews for U-Haul Moving & Storage of Panorama City

701 comentarios

7885 Nelson Rd Unit B   Panorama City, CA 91402

(818) 574-3359

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 574-3359

7885 Nelson Rd Unit B
Panorama City, CA 91402

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Theresa Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandi B. 
Clasificación:
5.0

Was given a vehicle with a quarter tank of gas but the contract showed that it was on half a tank. I took a picture upon departure from facility. Upon returning vehicle to destination facility I informed them of the problem and they would not credit me for a quarter tank of gas.

Joseph G. 
Clasificación:
4.0

Upon arrival in Albuquerque, apparently they tried to stack the containers causing damage to the Ubox & its contents! The damages exceeded the cost of the actual move & I WILL BE FILING A DAMAGED GOODS CLAIM in excess of $3,000!

Sy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

The drop off and pickup services were perfect. Both came during the arrival windows provided by UHaul. It was great

Eric Y. 
Clasificación:
5.0

I LOVED the all-woman team doing the pick up/scheduling. They were amazing!!!! I'll be sticking to only U Box from now on if the teams are like those in the Panorama City & Decatur offices.

Martha A. 
Clasificación:
5.0

I have no complaints, they are always polite and willing to help you.

Patricia R. 
Clasificación:
1.0

After a number of errors and miscommunication, and one outright lie, my box was finally delivered. The lock I put on it had been removed and it was bound with wire ribbon that I had no tool to remove. For the most part, the customer service was friendly, but failure to follow through reduced my opinion of it. Moreover, my original contract stipulated free delivery and pickup, but I was charged anyway. Overall it was a very stressful and anxious experience that did not honour my original contract. Will not store with U-Haul again.

CATHERINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn M. 
Clasificación:
5.0

The representatives at this facility were very helpful and courteous. Very professional group of people. Thank you U-Haul!

Jimmy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kobi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avetik M. 
Clasificación:
5.0

I've had the container for a while. I came to remove my stuff and close out my account. The staff are friendly and courteous.

Savio P. 
Clasificación:
5.0

Awesome customer service

Amelia R. 
Clasificación:
5.0

With all the nightmare stories that I have heard about moving out of California, U-Haul made my experience wonderful!

Adam G. 
Clasificación:
3.0

Too many people confirming arrivals and pick-up, while messing up the orders . ...

Esther H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelo R. 
Clasificación:
4.0

The Truck Share 24/7 was essentially useless - there was no way for me to get to my account dashboard to pick up my truck. Thankfully the folks in the office we're super helpful and got me squared away - great job to them!

Stephen B. 
Clasificación:
5.0

Keep it up👍🏽

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulina F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia C. 
Clasificación:
4.0

A bit difficult to find, but otherwise the process of renting was easy and Michael was very helpful.

PATRICK A. 
Clasificación:
5.0

The staff kept me informed about the slight delay. Your folks clearly communicated that the customer is number one. Please recognize each and everyone my family was in contact with for a job well done. In addition I found out about this service from the informercial I will use it again when needed and tell my friends about what you have to offer. Thank you, Joel S. Diamond

Joel D. 
Clasificación:
4.0

El cliente no dejó un comentario.

wendy R. 
Clasificación:
5.0

Very convenient and flexible. Am recommending it to anyone who needs to move.

Lisa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISABELLE G. 
Clasificación:
5.0

The staff was very helpful and assisted us in getting our UBoxes unloaded and emptied.

Tim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abbie R. 
Clasificación:
5.0

Dolly was very friendly and helpful.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylyn J. 
Clasificación:
3.0

I'm not entirely sure what you guys do with the belongings of those who pay upwards of $2,000 to have your company move their things, but I can't imagine there's any reasonable method that ends up with my bin looking like it was shaken rigorously or transported haphazardly for a relatively short distance. A lot of my items were damaged, including some very expensive items and priceless framed photographs. Several items were damaged beyond repair and had to be discarded. Trying to file a claim would be of no use because the liability is seemingly all on the customer, even though it's your company who handles transportation, doesn't exactly seem fair that I, the customer, should be responsible for fixing damages caused by your lack of care or respect for the moving items you're entrusted with. I've used UBoxes twice now, and both times have had similar experiences. Hopefully the next company I find won't shake my thousands of dollars in belongings like a maraca. Also, the timing was changed on me multiple times. I had agreed to a certain time and date, only to be called half a day early and told they were coming immediately to pick up my bin. I had to opt for an extra weekend because, of course, nobody was available over the weekend. That's two extra days I was sitting without the things I put in the box, most of which imperative to the living situation I moved to. Just not a very professional experience all around. No use filing for insurance, since I'll just get told it was my fault.

Zachary J. 
Clasificación:
5.0

My U-haul box experience was much better than other movers I have used before.

Richard W. 
Clasificación:
5.0

Excellent customer service!

KEVIN L. 
Clasificación:
4.0

The process was quick, easy, and affordable. I recommend the U-Box container's to everyone! The only "improvement" I would say is that I wish you offered shipping the box further than the area you do. Obviously it would cost most for drop off, but I was told it wasn't even an option.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mylee B. 
Clasificación:
3.0

There was a lot of confusion with our boxes and one was sent to Panorama city and 3 others sent to Canyon Country. We were put on long holds multiple times and stag said they would call us back and never did. Jessica handled our problems professionally after many employees failed to do so.

Katherine N. 
Clasificación:
5.0

I had to access my UBoxes for the 3rd time. The staff is always friendly, helpful and professional.

diane H. 
Clasificación:
5.0

A sign outside the building indicating that the front office is inside would be helpful. Once I found the office, however, service was the fastest, most efficient U-Haul rental location I have used.

LANCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa L. 
Clasificación:
3.0

Getting connected with someone at U-Haul about what was happening with my UBOX delivery, movers and pick up times was next to impossible and a super frustrating experience. I added I had to add another box to my order because the two that was suggested was not enough. Getting that delivered and picked up at the same time cost me hours on the phone! Wayyyy too complicated, when I finally could speak to a rep they had no idea what to do and would refer me to another number which no one ever picked up! CRAZY MAKING !

Rachelle R. 
Clasificación:
5.0

We were 100% satisfied with the uhaul pod service. The delivery of the pod was on time as well as the pickup after we loaded it. We were kept updated as to the arrival after its cross country trip. The customer service was excellent! We would highly recommend.

Karen S. 
Clasificación:
5.0

This issues happened when they delivered the Ubox. Before driver leaves, be sure that the box can easily be closed. If box is tilted it causes the door not to close. It took days for the driver to come back and straighten the box. I called multiple times and I was placed on hold for a long time (every time) to fix the issue. Picking up the Ubox went very smoothly though. I am very happy with D and A Transport!

Jenny C. 
Clasificación:
3.0

Billed for two containers after cancelling one. Got a refund, but then got billed for two pods monthly storage even though I only had one pod. When they were made aware of the problem, the excess billing was applied to a yet to be realized monthly rental instead of a refund. The pods are good, the counter computer operators need training.

Lew E. 
Clasificación:
3.0

I broke a taillight on the pickup, costing me an additional $150. In reverse trying to back up the driveway there is no crawl or slow acceleration & the vehicle jumps when slowly trying to backup. Also being as wide as the truck is it does not give any room for error. I do not recommend this vehicle to rent or purchase. FYI the other taillight was also broken.

STEVEN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
1.0

I picked up both of my containers from NASHVILLE TN. But was charged for a container out of California after I returned BOTH of my containers to the store I picked them up from in Nashville. Sat on hold and talked to uhaul reps numerous times over two days I had been on the phone for over 3 hours to try and get a refund for a container that wasn't mine to begin with. Only to be told they can submit an order to have it refunded and I would be contacted sometime next week to discuss further how to resolve this.

Dustin P. 
Clasificación:
1.0

My boxes were allowed to be broken into at the Panorama City location. My most important and precious belonging were stolen. My framed photos of my children from over 30 years as well as all my framed travel art. Over $100,000 in what can be valued is gone and I've not been able to speak with a person in any Authorty to fix it. And they didn't file a police report right away they waited until after my things and the thieves were gone to notify me.

DanaJoy C. 
Clasificación:
2.0

Completely uncoordinated, it took over two weeks to get my box. Every time I spoke to staff I got a different answer. I took time off to wait for my box this in response To an email and having spoke to someone. It took three days and 5 calls to have the box picked up,

james B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Anna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL MARQUEES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUAN H. 
Clasificación:
5.0

Very impressed with everything! Everyone I dealt with was excellent. Definitely will recommend using this UHAUL! Thank you, it made my move so much easier.

Ann G. 
Clasificación:
4.0

I will definitely recommend the Ubox service to friends in the future given how seamless it all was. Everything arrived on time and in good condition and it is by far the cheapest and most effective way to move a relatively small amount of things aside from driving it yourself(which is a little more expensive anyways)

Alexander J. 
Clasificación:
5.0

The panorama city Uhaul was extremely helpful and knowledgeable. The Uhaul I used in Chicago had some issues when it came to understanding what was going on with my reservation. They were constantly giving me incorrect information and seemed genuinely confused with my reservation every time I called for help.

Anna G. 
Clasificación:
4.0

I filled the tank past where it was when I picked up the van. I was still charged $58 for about 40 miles and I added 5 gallons. I was sent a picture of a gas gauge the was clearly not from the van I returned. I will never allow a receipt to be emailed but will review when I turn the van. Much better service at Sepulveda-Saticoy or Van Nuys Blvd. location.

ELLIOT M. 
Clasificación:
5.0

They arranged the pickup and delivery of the box in a timely manner. Very very friendly and efficient 

Gray L. 
Clasificación:
5.0

I have had the most wonderful experiencing working with Daniel and LaChelle! There are so professional and good at their jobs. Daniel is the person I communicate with at the actual Uhaul location to set everything up. LaChelle is the driver of thee truck that drops off and picks up my boxes. She has brought several girls with her that she has been training and I just wanted to give an extra pat on the back to a girl named Ashley too. Your company is lucky to have these employees and they are doing an awesome job! I will continue to work with this group at Uhaul for years to come! A very satisfied customer :). -Autumn Barassamian

Autumn Y. 
Clasificación:
5.0

Our pods were delivered and picked up by Virginia, and she was wonderful! Everything went very smoothly and the whole process was easier than I expected.

Susan S. 
Clasificación:
4.0

The California end of the move was fine, the arrival in NJ was a mess. They failed to show up on the date agreed-upon, no phone call or text to say they were not coming. I had taken the day off from work to unload it. I had to call to reschedule, then they just showed up out of the blue and dropped the box off at 10:45 PM the next day! My neighbors complain to the town and the town inspector was in my driveway at 9 AM the next morning issuing citations. I called UHAUL for assistance and was put on hold and passed between three departments that claimed it was somebody else's issue. Finally Zahiyah Roberts, Marketing Company Storage Clerk, provided assistance to help get the box out of my driveway. Going forward I will recommend another vendor to my friends and family and if I move again I will use pack rat

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn W. 
Clasificación:
5.0

Thank You, Virginia for being so kind, helpful, and efficient!!!! (Camarillo, CA driver)

Rebecca M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peggy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan Y Y. 
Clasificación:
1.0

A rat got into our pod during transport. Found it dead in back of pod along with a lot of rat droppings, urine and mess. The rat destroyed an antic radio my husband inherited. I filed a claim. Was told I'd hear back on Monday. Still haven't. And when pod was dropped off it was placed by mailbox, so I've had no mail delivered since then. Very dissatisfied. However, the customer service e rep in California was very kind and helpful.

Bridget S. 
Clasificación:
5.0

The drivers that picked up and delivered the uBox's were great. They were very careful in handling the box's while loading and unloading them from the trucks.

Jack D. 
Clasificación:
5.0

Very easy and pleasant moving experience

Debbie S. 
Clasificación:
1.0

I was supposed to receive 4 U-Boxes on 6/11/2021 between 12-4 p.m. and was told I would receive a confirmation phone call the day before. There was no confirmation call, and once the time frame was past, I called UHaul and spoke with Stephanie at the Panorama City, CA office and she told me I would not be able to receive my boxes until 6/14/2021. I told her that would ruin my move, as I had movers scheduled and needed to move out. At that point, she was able to get an employee, Antonio, to deliver just one U-Box that evening. However, the U-Box was on a trailer and he was unable to position the U-Box where it was supposed to go. The U-Box was supposed to come with blankets and blocks for the wheels so it wouldn't roll on my driveway, and it came with nothing. I had to find my own bricks to put under the wheels. Antonio promised that the following day, 6/12/2021, two more boxes would arrive and that they would bring the fork lift with them to position the boxes where they needed to be. On 6/12/2021 I received a call from Drew at UHaul that I would receive the two U-Boxes by 2 p.m. At 4 p.m., one UHaul employee arrived with the two U-Boxes on a trailer without a forklift. He tried to insist that he put the U-Boxes at my curb, which is not allowed in my city. He finally put the two U-Boxes in my driveway in such a way that they completely blocked the opening to the first U-Box that had been delivered, rendering it useless. He said he was not allowed to move that original U-Box, that his only job was to deliver the two, complained about the lack of benefits and poor pay rate at UHaul, and he left. I then spoke with Hadye by phone, who promised to get a message to Dahlia, the manager at the Panorama City office, but I heard nothing back. At that point another UHaul employee showed up in a truck to try and move the UBoxes around so we could access them, had difficulty maneuvering the truck and just left without doing anything. On 6/14/2021 I was in a panic because I still did not have the 4th box, one of the boxes was completely blocked still, my movers were headed to my house, and I had to get all of my belongings into the UBoxes that day. When I called UHaul that morning, the man on the phone could not find any information about it, but said he would call me back, which he didn't. Finally, at noon I received a call from Lee that he was on his way to deliver the 4th box. I had already had my movers for two hours at my house, unable to work. Lee did deliver the box, move the other ones so we could access all of them, and I ended up spending an extra $300 for my movers to stay late due to UHaul's negiligence. Due to my doubts about UHaul, I decided to not leave town until I knew the boxes had been picked up on 6/15/2021 as scheduled. Sure enough, 6/15/2021 came and went without a pickup and without any phone calls. In the meantime, understand that by this time I had called UHaul perhaps 15 times during the whole debacle, and each and every time I was on hold for at least 20 minutes. My experience at the end of my cross country move was nearly as bad, but this review is about the Panorama City office, so I will not provide those details here.

Carolyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zeffie S. 
Clasificación:
3.0

I was ok with the service but it would have been nice for them to accommodate an earlier delivery since it arrived sooner. Lady was rude when I asked if she would have them ship it sooner.

corri J. 
Clasificación:
1.0

Spent many hours on hold. Had no info on when box was going to be dropped off, so I called to spend 2hrs + on hold with no answer. Received a phone call later in the day that the box was late to the facility. Called the next day and a representative said that the box was not scheduled to be delivered and could not be dropped off until 3 days later (I had already been in town and expected the box to arrive 6/16-6/18 but it did not arrive until the 21st. Was told by a representative that for ever day the box was late, uhaul would refund $50. The next day a representative told me that I was owed nothing. Was bounced around from facility to scheduling department. Finally box arrived, I unpacked and it was picked up on 6/23. This week I received a charge on my credit card for $193 for space rental which I never signed up for. Terrible time overall and will be actively telling people I care about NOT to use this service. It has been nothing but no answers and stress and one rep telling me one thing then another saying the opposite. In the end I was refunded for some things but I feel for the sheer number or mess-ups on the part of your company I should be fully refunded for the terrible and stressful experience. I'm now behind on work and have personally lost money and time from working with uhaul that I needed to be working on my job and other personal necessities.

ALANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

louis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL B. 
Clasificación:
5.0

The nicest people that stayed with me all the way through the moving process. I had gone with another company initially and it turned into a nightmare, long story. UHAUL employees on the East Coast are just as nice as the employees on the West Coast. UHAUL has always been there throughout my life as a place to go to. I cannot ever thank you guys enough.

Mathew P. 
Clasificación:
3.0

I made this order in March. I gave the square footage of my home, told the representative I had items also stored in my garage and attic and that I probably needed five or six uboxes. I have never used your uboxes before. I have used PODS to move me 5 different times, so I am familiar with how big their containers are. Unfortunately for me, the representative told me I only needed 4 uboxes. I was so upset and frustrated that everything didn't fit into the 4 uboxes that were delivered. I couldn't order any more because the new representative said that there was none to be had in California! If I had been given the correct information in March from your representative, and had at least 5 uboxes I wouldn't have then had to pay a mover today to bring it to a storage space! Now I am out another $500. because of the misinformation I was given originally and also all of the stress involved! I am requesting a representative to call me to discuss getting me another ubox ASAP! I do not need my delivery going to Las Vegas right away, until I can get another ubox to be delivered along with that order… Catherine Hines (949) 233-3055.

catherine H. 
Clasificación:
3.0

The website is not user friendly, had to phone cust service for help finding info about the order and it still even today does not reflect accurately where my box is stored. Due to my error, the box was sent months prior to when I wanted and the confusion resulted in me spending 6 hrs on hold over several days waiting for customer service. When I did reach someone...they were pleasant and tried to help...but none did and I was bounced around to various agents, who also were not helpful. Very bad overall experience. I originally planned on 5 more boxes...but at this point am unsure if I will use Uhaul or Pods. For now my one box will stay in storage at Uhaul. Uhaul needs more phone service reps, There is almost always a 15-30 min hold time for any communication via phone.

david C. 
Clasificación:
5.0

El cliente no dejó un comentario.

XAVIER L. 
Clasificación:
4.0

I would use UBox to move again for any long distance move. It was affordable, and they make it really easy due to their comprehensive services and numerous locations. I would recommend verifying arrangements twice (and if you change your arrangements in any way, three times.) The young woman who dropped off the box and picked it up after it was loaded was amazing! and she was really nice and professional. I had to change my plans several times. Virtually everyone I dealt with at UHaul was so good, a couple were not so good, which is why I recommend triple verifying your arrangements if you make any changes. Lastly, UHaul has a very easy and affordable way to arrange for moving help. It was a seamless coordination. I definitely would use UBox and their moving help again if needed.

christina L. 
Clasificación:
5.0

Great experienced

Jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie M. 
Clasificación:
2.0

the women -- gillian told me no men work there --alex is are smart mouths they dont have any tact or diplomcay adn have privelege becasueof their positions nd readdy touse it--promise one thang ando anothrtt- the dodor onthe cube was crooked and hardly lockable andthen no one tells you ther ar giant bolts in the door - and you dont have tolls etc-- i will try to avoid uhaul you ar emaking toop much money on calif anf treat them like a crdit card

joseph O. 
Clasificación:
5.0

Overall it was a great experience and reasonable cost wise. I didn't get a notification of the change in the drop off day at my new place but all worked out. In addition, what was online in my account wasn't changeable or didn't match as it should have. I thought for sure i'd have some damage but the only thing that broke was one light bulb, and that was with a bunch of other light bulbs not wrapped. I couldn't believe it. Very impressed and will use you again. Thank you!!

Karl M. 
Clasificación:
5.0

Friendly and professional drivers carefully placing the Pod at my requested locations.

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

The driver, Nate, and Dahlia in the office provided excellent service. We are very appreciative.

Paula G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie A. 
Clasificación:
5.0

The only negative comments I have are the wait time when needing to speak with a service representative. Hold times of 90+ minutes are truly unacceptable.

Joe S. 
Clasificación:
1.0

My Ubox arrived a week later than what the "guaranteed arrival" date was. Supposedly uhaul pays you back $50/day after that date until your ubox arrives. Well I've called and spoke with multiple employees and no one seems to want to help me get my money back, they just keep passing me off to someone else. I finally got a number for the area manager and left him a voicemail and do you think I've gotten a call back... NOPE! Plus I was charged an extra fee from the uhaul place my ubox was delivered to and again no one seems to know why not does anyone want to help me. I will not recommend uhaul!

MEGAN F. 
Clasificación:
5.0

Too many furniture pads probably 1 less bundle bag per box should be ok

Ladislao P. 
Clasificación:
5.0

Our U-Haul experience was exceptional. Apples-to-apples, the best pricing compared to other container moving services such as PODs and 800-Packrats. Friendly staff, prompt notifications at every stage of the process from drop-off to picking up of containers, it was near perfect for a DIY move. My only suggestion is: Offer larger containers! We used 800-PacRats for our primary cross-country move because their full sized bins fit our large sectional couch. We only added U-Haul to move what we could not fit on our main bins. Otherwise, we would have used U-Haul for our complete move.

Dean R. 
Clasificación:
1.0

Some how water got in my Ubox container even though I picked the non wooden box a lot of my items were damaged and I'm still going through them.

Brittaney M. 
Clasificación:
5.0

The staff was soooo helpful. Thank you

Jesse V. 
Clasificación:
3.0

The service was good in California. The boxes are much smaller than excepted and not great for furniture. We made it work.

Christopher F. 
Clasificación:
5.0

professional and polite...

sylvia w.  |  Overall Experience 
Clasificación:
5.0

Everything went so smoothly that this is the ONLY way that I would move or recommend to anyone. Amazing service and everything got here right on time and in the same shape that I packed them up.

Olivia B.  |  Overall Experience 
Clasificación:
5.0

A little expensive but service was good.

Mark W.  |  Overall Experience 
Clasificación:
5.0

Friendlly helpful staff. Very obliging and very kind!

Paul M.  |  Overall Experience 
Clasificación:
4.0

U-Box was loaded onto the trailer quickly. The staff and management were excellent.

David R.  |  Overall Experience 
Clasificación:
5.0

Very pleased, start to finish.

leslie s.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely helpful and kind. I had a great experience!

Rebecca S.  |  Overall Experience 
Clasificación:
5.0

Just got a u-box delivered from NJ through this Uhaul. Great experience.

Mohammad A.  |  Overall Experience 
Clasificación:
3.0

Staff was friendly, but I was charged for the use of a truck to move my things, when I had paid for my U-boxes to be delivered to my apartment.

Emily L.  |  Overall Experience 
Clasificación:
5.0

Great staff

DEBBIE P.  |  Overall Experience 
Clasificación:
5.0

N/a

David P.  |  Overall Experience 
Clasificación:
1.0

Delivery staff is rude and does not care about the customer. Was refusing to deliver my box at agreed upon time and then all together. Had to call Corp to get my property back.

Lisa V.  |  Overall Experience 
Clasificación:
5.0

Outstanding service

Cynthia G.  |  Overall Experience 
Clasificación:
5.0

All was good! Thanks for your help

Jose A.  |  Overall Experience 
Clasificación:
5.0

The lady at this location was very professional and friendly. Thank you so much for your help!!!

Jeffrey T.  |  Overall Experience 
Clasificación:
5.0

Your driver Ariel was great -she did an outstanding job and was very friendly. She is an asset to your organization.

CATHY C.  |  Overall Experience 
Clasificación:
5.0

Very easy to work with. In & out in no time.

james h.  |  Overall Experience 
Clasificación:
4.0

They did tell me my Box was at Van Nuys. My movers went to that location and were told it was at Panoroma City.

Catherine F.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful. Very courteous and there was always somebody accessible to ask questions or get some help.

DEBRA E.  |  Overall Experience 
Clasificación:
5.0

Uhaul really came through for me in my most recent move. The price was right, the move was fast, and the customer service was great.

Benjamin F.  |  Overall Experience 
Clasificación:
5.0

Miss Yvette PEREZ & staff are truly an amazing team. THANK YOU SO MUCH.

carla b.  |  Overall Experience 
Clasificación:
4.0

no I won't

Mike M.  |  Overall Experience 
Clasificación:
5.0

I had a POD picked up and stored and didn’t see the facility but the delivery service was great.

Isabel L.  |  Overall Experience 
Clasificación:
5.0

The service is really good!

Jiayi G.  |  Overall Experience 
Clasificación:
1.0

They wouldn't take a money order from the bank. That's like it better than cash . I had to go cash it and then pay for my storage a huge inconvenience. I will definitely not recommend to anyone.

dmar i J.  |  Overall Experience 
Clasificación:
5.0

The staff at this location, specifically Yvette and Geo, were extremely helpful. They did everything they good to make our experience go as smooth as possible and were really helpful.

Melanie P.  |  Overall Experience 
Clasificación:
1.0

NEVER USE UHAUL. THIS WHOLE PROCESS WAS ROYALLY SCREWED-UP. THE ONLY "REAL" POSITIVE WAS THE AURORA, IL LOCATION. AT THAT LOCATION, STEPHEN WAS AWESOME. UNFORTUNATELY, IT WENT DOWNHILL FROM THERE!

STEPHEN V.  |  Overall Experience 
Clasificación:
5.0

Very efficient

JEFF T.  |  Overall Experience 
Clasificación:
5.0

Ariel Soria was amazing!!! She really cares about her customers and went way way above and beyond from what she needed to do to help us out. You have a huge asset In Ariel, she's a one of a kind gem!

Kelli G.  |  Overall Experience 
Clasificación:
1.0

Very poor and rude customer service and poor service in general

Gabriel B.  |  Overall Experience 
Clasificación:
5.0

The lady who dropped off the ubox was exceptional. Even though it was very hot and she had already worked a long day she was very pleasant and professional.

Tom S.  |  Overall Experience 
Clasificación:
4.0

I did not go there so I can not comment but Virginia who came to drop the U-Box was great.

vinod j.  |  Overall Experience 
Clasificación:
5.0

Thanks U Haul

SCOTT R.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Virginia D.  |  Overall Experience 
Clasificación:
5.0

I was helped by Yvonne, she was very friendly, Very proud of her job, very professional, very knowledgeable and she kept her big smile at all times. Her attitude made the transaction a plesent one.

shahin a.  |  Overall Experience 
Clasificación:
5.0

Gio, and the young lady who helped me on June 18th, were great! Very well done. Thanks.

TULLOS C.  |  Overall Experience 
Clasificación:
1.0

The concept and pricing is ideal, however the communication within UHaul is extremely POOR. Average wait time on phone calls was 12 minutes[highest 21 minutes].

mike b.  |  Overall Experience 
Clasificación:
5.0

great stuff

Ali A.  |  Overall Experience 
Clasificación:
4.0

FYI - I rented a U-Box and stored it on premises at my house, rather than at your facility. So my answers regarding your facility are N/A

Derryl C.  |  Overall Experience 
Clasificación:
4.0

I was sent to the wrong facility in Chattanooga but eventually got to this facility

Joesph B.  |  Overall Experience 
Clasificación:
4.0

Staff was very helpful, made the experience very easy.

LAURA F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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