Comentarios de los clientes para U-Haul Moving & Storage of Palmer

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Palmer

Clasificación general:

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Ray T.
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El cliente no dejó un comentario.

David M. | Overall Experience |
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The facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.

Jenette G.
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Just an observation, might want more than 1 customer service person on Saturdays. When I did the return, I was 1 of 3 customers waiting. The staff at pick up and return were kind and knowledgeable.

Jaime R.
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The staff was very helpful. Thanks.

Olesea S.
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We have rented with Uhaul in the past, this experience was bad. Truck had a flat tire when we picked it up. Customer service could not figure it out how to fix it, and gave us another one truck( that's after 10 min of snow cleaning and defrosting vehicle). Here you Go.. Wasted almost 40min until we actually were able to leave the parking lot. Dropped off car next day, received phone call 2 days in the row, inquiring about drop off...Your customer service team doesn't communicate. Frustrating. As I mentioned, we rented with Uhaul in the past... Don't think we will return anytime soon as a repeat customers.

Taylor C.
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El cliente no dejó un comentario.

TERI B.
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El cliente no dejó un comentario.

Alma B.
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Appreciate the staff and helpfulness and letting us use the equipment. The car did smell really bad like cigarettes and tobacco all in vehicle.

RAY G.
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Chris Bukala and his staff at Uhaul of Palmer were very helpful and accommodating! The move was difficult and had many issues arise, but, Chris and his staff made everything so much easier. They made sure that I had a comfortable place, on site, to load and unload my boxes! Thank you all so very much for helping over the last 2 years! I very much appreciate everything!

John H.
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The cab of the truck smelled like something died in there, which made driving a little miserable. Otherwise the truck was clean and worked well.

Steven K.
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El cliente no dejó un comentario.

Levi D.
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El cliente no dejó un comentario.

Scott H.
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Snow brushed off and seat moved back

Nathan P.
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El cliente no dejó un comentario.

IAN M.
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El cliente no dejó un comentario.

Ian M.
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El cliente no dejó un comentario.

Mike L.
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El cliente no dejó un comentario.

Suzette V.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

David M.
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Friendly helpful staff

Christina M.
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El cliente no dejó un comentario.

Jay M.
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The light in the cargo area did not work. The cargo area was not swept. The gentleman handling our order was awesome!

Kadillac S.
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Drop off was terrible...When I picked up the truck it had a quarter tank. I filled tank back to a quarter when I returned it. He said I owed a fuel charge and closed the door in my face.

Raymond G.
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El cliente no dejó un comentario.

Sabrina H.
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Make sure the doors open and are not frozen. Make sure rented equipment is actually in the truck.

Jeremy W. | Overall Experience |
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El cliente no dejó un comentario.

Noah S.
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The customer service at the front desk was terrible, some old guy there don't remember his name was super rude, almost mad that I was there on a day you guys were open. He was very rude to me and my girlfriend.

Robert A.
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I let u-haul know we were traveling from Alaska to florida. please make sure we have good tires. Not only did we get 3 shredded tires but had break issues on trailer causing the tranny to blow on my sons 2015 gmc sierra. It would have been cheaper to ship then take a garbage trailer.

David K.
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El cliente no dejó un comentario.

Richard L.
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El cliente no dejó un comentario.

Curtis Shawn D.
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The Guys at the downtown Palmer, Ak center are great!! and very helpful.

gene W.
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El cliente no dejó un comentario.

Michelle W.
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Nothing

Bruce W.
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El cliente no dejó un comentario.

Marlene E. | Overall Experience |
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El cliente no dejó un comentario.

Thomas M.
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El cliente no dejó un comentario.

Kyla N. | First Impressions |
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El cliente no dejó un comentario.

David R.
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El cliente no dejó un comentario.

dennis F.
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El cliente no dejó un comentario.

Stephen S.
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El cliente no dejó un comentario.

Sean M.
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Van was dirty. Windows were dirty, and side mirrors were dirty. Looked like the people that rented before us had a dog inside the cab. I've rented here a few times, and the vans were pretty clean so hopefully this was just a one off. People are always friendly, and more than willing to help. I would recommend this place to anyone.

Lance R.
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El cliente no dejó un comentario.

Deryk A.
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Only problem was the tie down ratchets were very difficult to use, they are obviously getting old and need some replacement/repair

vander B.
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Very nice location, easy to find and navigate. Service was fantastic

Vicki W.
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The Palmer location was spot on. Fast, friendly and helpful!!

Flora D.
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Lower mileage would be great

Angelina M.
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El cliente no dejó un comentario.

Dawn H.
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El cliente no dejó un comentario.

Myrtis G. | First Impressions |
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El cliente no dejó un comentario.

Stephanie L. | First Impressions |
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El cliente no dejó un comentario.

Gregory S.
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El cliente no dejó un comentario.

Beth S.
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Customer service was outstanding. Will definitely recommend Palmer U-Haul to friends.

Vlastic M.
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El cliente no dejó un comentario.

Andrea M.
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I don't know. It would be nice if the mileage rate was lower in Alaska. Everything is a longish drive, so renting a truck adds up really fast perhaps you could include a certain number of miles in the rental price, then charge for additional miles. Mr. Bukala has created a fine business in Palmer, where previous U-Haul locations in Palmer were less than professional, to say the least. He even unloaded my table for me and carried it to my storage space!

Susan S.
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El cliente no dejó un comentario.

Aaron Y.
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El cliente no dejó un comentario.

Matthew G.
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El cliente no dejó un comentario.

Nicholas L. | Online Move In |
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El cliente no dejó un comentario.

sandi K.
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The hinges were broke off when we got the u box. They said they would replace them before shipping. We put our lock on. The wood door was all cracked and splintered

Melanie L.
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What a nice facility and great folks! I can't think of anything to improve on. The young man who helped us and hooked up the 12' covered trailer was very efficient and provided clear guidance on safe travel with the trailer. I was impressed by the condition of the equipment and the guidance the U-Haul provides to customers to help ensure safe use. Thank you so much for the excellent customer service!

Howdice B.
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Tried using on line pick up and drop off. Horrible experience. Neither had my rental reservation listed. What a waste of time

Andrea D. | Overall Experience |
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Staff was friendly and helpful. Will use again if I need storage in the future.

James N.
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El cliente no dejó un comentario.

Travis R. | First Impressions |
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I appreciate the excellent customer service.

Elana D.
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El cliente no dejó un comentario.

Robert G.
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Employees are professional and awesome to work with

Jerry L.
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El cliente no dejó un comentario.

Eudora O.
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Our rental originally was at a different location, however the pick up location was not open when we arrived to pick up the equipment. I called the 800 number, they switched my pick up from Wasilla, AK to Palmer, AK (14 miles away, but they told us they would give us extra miles to make up for that). Originally, we would have only needed 20 miles for our entire trip, we ended up paying for over 40 miles. When picking up in Palmer, our rental was switched from a one-day rental to a one-WAY rental, increasing our cost. When I tried to explain that we only needed the truck for a few hours, I was ignored. I attempted to show our reservation confirmation, so that he could see exactly what I had booked, and he waved it off, and told me that he didn't need to see it, he was just going to do everything over. We ended up paying for extra miles, and 3 days of the Safe Move insurance.

RUSTIN K.
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Great staff. Both ladies were wonderful. Thanjs

Tonya R.
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El cliente no dejó un comentario.

Melissa S.
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El cliente no dejó un comentario.

Paul F.
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Very good service.

Theresa M.
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The customer service reps were very nice and knowledgeable. I had a great experience. Would use them again in a heartbeat.

William M.
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El cliente no dejó un comentario.

Larry C.
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Talked with 3 employees, all very pleasant and helpful. I needed a truck for a small job, and found it was very reasonable. Overall, a very good experience. I am very pleased, just keep up the good work!

Melissa O.
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El cliente no dejó un comentario.

Drew W.
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Nothing you guys were great

Tim B.
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Professional assistance from this U Haul facility.

Paul G.
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El cliente no dejó un comentario.

Barry P.
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El cliente no dejó un comentario.

Daniel G.
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Becky was awesome to deal with. Thank you

Bob J.
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Very friendly and great people to work with!

Jeremy W. | First Impressions |
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El cliente no dejó un comentario.

Azzulla F.
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At this time I do not any comments on improvements

Pamela D.
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This was exceptional customer service

PAUL B.
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nothing really, everyone was great, i was in and out fast, really nice people

chris O.
Clasificación:

Put a sign on the storage entrance doors with an arrow pointing to the truck rental entrance. Right now there's a sign that says go to the "north bay doors" but there are bay doors all around the building, unnecessarily technical directions, we just need a sign with an arrow.

Kenny S.
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El cliente no dejó un comentario.

tim E.
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Outstanding experience U pack arrived on schedule and no damage Extremely helpful folks on both ends of the process

Carl N.
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Did have a little prob with the running lights but they fixed me right up! Thanks!

James D. | Overall Experience |
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El cliente no dejó un comentario.

Mary C.
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El cliente no dejó un comentario.

Amber E.
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El cliente no dejó un comentario.

scott M.
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I had a problem with using the app to help me with a flat tire in Canada. After a 4 hr wait time finally found a authorized u- haul dealer it turned out to be a $ 700 fix. I had purchased the insurance to help me with just this situation but no help from u- haul yet

beth T.
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El cliente no dejó un comentario.

Michael G.
Clasificación:

you were great, thank you.

Larry R.
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Great Customer Service! Thank you! Chris and the gang at Uhaul!

Kevin S.
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El cliente no dejó un comentario.

Kate D.
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El cliente no dejó un comentario.

Katherine P.
Clasificación:

excellent customer service

Kim-Sandy K.
Clasificación:

The computers were not working correctly causing a 30 minute check out. The facility was clean. The employees were very helpful. The trailer was as expected. Overly it was a good rental experience.

Lexie S. | Online Move In |
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El cliente no dejó un comentario.

Kristen B.
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El cliente no dejó un comentario.

Michael O.
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El cliente no dejó un comentario.

dale s. | Overall Experience |
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El cliente no dejó un comentario.

Johnny C.
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El cliente no dejó un comentario.

Jennifer M. | First Impressions |
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El cliente no dejó un comentario.

Jennifer M.
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El cliente no dejó un comentario.

TIMOTHY H.
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El cliente no dejó un comentario.

STEPHEN B.
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El cliente no dejó un comentario.

Linda C.
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Alora was great from contract start to dispatch. Thank you for great customer service!

Samuel B.
Clasificación:

Make the lockboxes easier to locate. A large truck was parked in front of them and the boxes are black in front of a dark building and numerous references are made to the boxes to locate things. Use a large orange reference point up high that's unique and place the lockboxes below but make the large sign visible from numerous vantage points

mike M.
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Friendly and had what I needed

Sandra H.
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Amazing customer service. Flexible and patient. Thank you so very much!!!!

Greg P. | Overall Experience |
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Would have liked the storage units accessible later. The office said the hour were changing to later a night.

Kcie O. | First Impressions |
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El cliente no dejó un comentario.

amber w. | Overall Experience |
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Having to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.

Joyce M. | First Impressions |
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When I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)

lance h. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

George J. | First Impressions |
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Very helpful

Stephanie N. | First Impressions |
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You guys are amazing and so friendly

mark n. | First Impressions |
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El cliente no dejó un comentario.

Michael S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Andrea F. | Overall Experience |
Clasificación:

U-Haul Moving & Storage of Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!

John N. | First Impressions |
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State of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!

David M. | First Impressions |
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My experience with uhaul and the Palmer crew was excellent. I cannot express enough how pleasant and caring they were. It would be great to be able to call you all friends. Thank you

Sheri D. | Overall Experience |
Clasificación:

Need to have a better system for delivery of U-Box containers.

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