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Rodney W.Customer Reviews for U-Haul Moving & Storage of Palmer
Testimonials From Recent Customers
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Lower the mileage rate alittle
Gene W.The enthusiastic gentleman who helped me was really great.
Keith B.I can't imagine better service.
JOHN W.Rikki was extremely helpful and I could not have asked for a better experience.
Jeffrey E.Excellent facility.
Pat L.Great people and great location.
JOHNATHAN J.You are a great company to work with thank you for all your help
Curtis Shawn D.The associates at the Palmer Uhaul are the reason our family continues to go back. They are always helpful, informative, and go above and beyond what would be expected. I believe the people running a business truly make or break it and they have an amazing crew there. I would definitely recommend this specific location to anyone I know. Thank you all so very much for making a daunting task easier. You are appreciated
nicole O.¡Gracias!
Jessica J.The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.
STEVEN B. | First ImpressionsThe two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I've rented and made purchases from the office many times since you opened and those two were the best employees I've met across all those times.
Jared W. | First ImpressionsGreat service as always!
Arnold B.I only ever go to this location. They always make me feel like I'm part of their family Like I'm a stock holder! I'm not, but I feel treated like I am. 😌
Suzette V.Nothing! Easy, professional, affordable! Perfect!
Katherine B.Everybody was extremely helpful loved the climate control for the area we’re in between rain snow cold it was nice when I had to take things in and out to be able to do it inside and when I moved out renting a truck and being able to load it in a Well lit and warm space was great at the time I moved it was near 0° outside
JACK K. | Overall ExperienceGreat staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.
Linda L. | First ImpressionsExcellent service. A good place to do business.
patric T.The online check in was great, the vehicle was ready to go as promised and the check in process was quick and clean.
Travis D.Fantastic people and staff!!
susan p. | First ImpressionsThe facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.
David M. | Overall ExperienceJust an observation, might want more than 1 customer service person on Saturdays. When I did the return, I was 1 of 3 customers waiting. The staff at pick up and return were kind and knowledgeable.
Jenette G.The staff was very helpful. Thanks.
Jaime R.We have rented with Uhaul in the past, this experience was bad. Truck had a flat tire when we picked it up. Customer service could not figure it out how to fix it, and gave us another one truck( that's after 10 min of snow cleaning and defrosting vehicle). Here you Go.. Wasted almost 40min until we actually were able to leave the parking lot. Dropped off car next day, received phone call 2 days in the row, inquiring about drop off...Your customer service team doesn't communicate. Frustrating. As I mentioned, we rented with Uhaul in the past... Don't think we will return anytime soon as a repeat customers.
Olesea S.Appreciate the staff and helpfulness and letting us use the equipment. The car did smell really bad like cigarettes and tobacco all in vehicle.
Alma B.Chris Bukala and his staff at Uhaul of Palmer were very helpful and accommodating! The move was difficult and had many issues arise, but, Chris and his staff made everything so much easier. They made sure that I had a comfortable place, on site, to load and unload my boxes! Thank you all so very much for helping over the last 2 years! I very much appreciate everything!
RAY G.The cab of the truck smelled like something died in there, which made driving a little miserable. Otherwise the truck was clean and worked well.
John H.Snow brushed off and seat moved back
Scott H.Friendly helpful staff
David M.The light in the cargo area did not work. The cargo area was not swept. The gentleman handling our order was awesome!
Jay M.Drop off was terrible...When I picked up the truck it had a quarter tank. I filled tank back to a quarter when I returned it. He said I owed a fuel charge and closed the door in my face.
Kadillac S.Make sure the doors open and are not frozen. Make sure rented equipment is actually in the truck.
Sabrina H.The customer service at the front desk was terrible, some old guy there don't remember his name was super rude, almost mad that I was there on a day you guys were open. He was very rude to me and my girlfriend.
Noah S.I let u-haul know we were traveling from Alaska to florida. please make sure we have good tires. Not only did we get 3 shredded tires but had break issues on trailer causing the tranny to blow on my sons 2015 gmc sierra. It would have been cheaper to ship then take a garbage trailer.
Robert A.The Guys at the downtown Palmer, Ak center are great!! and very helpful.
Curtis Shawn D.Nada
Michelle W.Van was dirty. Windows were dirty, and side mirrors were dirty. Looked like the people that rented before us had a dog inside the cab. I've rented here a few times, and the vans were pretty clean so hopefully this was just a one off. People are always friendly, and more than willing to help. I would recommend this place to anyone.
Sean M.Only problem was the tie down ratchets were very difficult to use, they are obviously getting old and need some replacement/repair
Deryk A.Very nice location, easy to find and navigate. Service was fantastic
vander B.The Palmer location was spot on. Fast, friendly and helpful!!
Vicki W.Lower mileage would be great
Flora D.Customer service was outstanding. Will definitely recommend Palmer U-Haul to friends.
Beth S.I don't know. It would be nice if the mileage rate was lower in Alaska. Everything is a longish drive, so renting a truck adds up really fast perhaps you could include a certain number of miles in the rental price, then charge for additional miles. Mr. Bukala has created a fine business in Palmer, where previous U-Haul locations in Palmer were less than professional, to say the least. He even unloaded my table for me and carried it to my storage space!
Andrea M.The hinges were broke off when we got the u box. They said they would replace them before shipping. We put our lock on. The wood door was all cracked and splintered
sandi K.What a nice facility and great folks! I can't think of anything to improve on. The young man who helped us and hooked up the 12' covered trailer was very efficient and provided clear guidance on safe travel with the trailer. I was impressed by the condition of the equipment and the guidance the U-Haul provides to customers to help ensure safe use. Thank you so much for the excellent customer service!
Melanie L.Tried using on line pick up and drop off. Horrible experience. Neither had my rental reservation listed. What a waste of time
Howdice B.Staff was friendly and helpful. Will use again if I need storage in the future.
Andrea D. | Overall ExperienceI appreciate the excellent customer service.
Travis R. | First ImpressionsEmployees are professional and awesome to work with
Robert G.Our rental originally was at a different location, however the pick up location was not open when we arrived to pick up the equipment. I called the 800 number, they switched my pick up from Wasilla, AK to Palmer, AK (14 miles away, but they told us they would give us extra miles to make up for that). Originally, we would have only needed 20 miles for our entire trip, we ended up paying for over 40 miles. When picking up in Palmer, our rental was switched from a one-day rental to a one-WAY rental, increasing our cost. When I tried to explain that we only needed the truck for a few hours, I was ignored. I attempted to show our reservation confirmation, so that he could see exactly what I had booked, and he waved it off, and told me that he didn't need to see it, he was just going to do everything over. We ended up paying for extra miles, and 3 days of the Safe Move insurance.
Eudora O.Great staff. Both ladies were wonderful. Thanjs
RUSTIN K.Very good service.
Paul F.The customer service reps were very nice and knowledgeable. I had a great experience. Would use them again in a heartbeat.
Theresa M.Talked with 3 employees, all very pleasant and helpful. I needed a truck for a small job, and found it was very reasonable. Overall, a very good experience. I am very pleased, just keep up the good work!
Larry C.Nothing you guys were great
Drew W.Professional assistance from this U Haul facility.
Tim B.Becky was awesome to deal with. Thank you
Daniel G.Very friendly and great people to work with!
Bob J.At this time I do not any comments on improvements
Azzulla F.This was exceptional customer service
Pamela D.nothing really, everyone was great, i was in and out fast, really nice people
PAUL B.Would have liked the storage units accessible later. The office said the hour were changing to later a night.
Greg P. | Overall ExperienceHaving to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.
amber w. | Overall ExperienceWhen I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)
Joyce M. | First ImpressionsVery helpful
George J. | First ImpressionsYou guys are amazing and so friendly
Stephanie N. | First ImpressionsU-Haul Moving & Storage en Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!
Andrea F. | Overall ExperienceState of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!
John N. | First ImpressionsMy experience with uhaul and the Palmer crew was excellent. I cannot express enough how pleasant and caring they were. It would be great to be able to call you all friends. Gracias
David M. | First ImpressionsNeed to have a better system for delivery of U-Box containers.
Sheri D. | Overall Experience