El cliente no dejó un comentario.albert P.
Customer Reviews for U-Haul Moving & Storage of Palmer
Palmer, AK 99645
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nathan B.
Staff had very poor communication skills.Jamie G. | Overall Experience
El cliente no dejó un comentario.Stephen D.
The two people working tonight were extremely courteous and friendly. ¡Gracias!paula B.
I was helped quickly and several concerns dealt with before appointment. All was good with the truck! Very easy transaction. Gracias.Barbara D.
Amazing customer serviceKaren Q. | Overall Experience
El cliente no dejó un comentario.lance h. | Overall Experience
Not sure how much more to improve. I've rented from here a few times and have never had an issue. The wait time may vary depending on the amount of staff on hand. Really only had to wait ten minutes this last time for pickup as only one person was running the uhaul side. Everyone I've encountered/staff has been friendly and professional. Overall from pick up to drop off has been a breeze.Brady B.
El cliente no dejó un comentario.Anne B.
Great customer service, fast service. Clean and convenient storage facility.Sarah V. | First Impressions
El cliente no dejó un comentario.Jay M.
The service was good, reservations had a dolly but no dolly in the truck. It was ok, had enough warm bodies on my end to get the stuff moved. The Uhaul truck had some serious misfiring issues with the engine to the point I needed to drive very slow. Didn't want to mess the truck up. Other than that, it was pretty goodDavid S.
El cliente no dejó un comentario.Patricia K.
The ubox container was exactly what I needed to ship my house hold goods. The size was perfect for what I needed and the price was the most cost efficient for the size I shipped. I highly recommend using a uhaul ubox if you are shipping a smaller amount of things. I believe it can contain a weight up to 2000 lbs. Perfect for about 1 to 2 rooms worth. It's nice because you can go pick up the ubox and take it home to pack, and then take it back to the uhaul store to ship it out. They are very flexible on times needed to pack your ubox. You can also load the ubox on site if you chose. Self-delivery is free. If you chose to have them deliver the ubox to your house it's a small charge, and they can also come pick it up if you don't have a means to self-deliver. So far I've used uhaul ubox twice, and I've never had any issues. All my goods were undamaged and I used my own locks and didn't have to worry about losing any items. Both of my uboxes were delivered on time, from Montana to Alaska, and from Seattle to Alaska. Other companies charged quite a bit more. Thanks Uhaul!Jacalynn P.
Best Uhaul customer service I've ever received. I ended up in a pinch and they went above and beyond to help me out. I will be highly recommending this place to others.Benjamin C.
El cliente no dejó un comentario.Michelle G.
El cliente no dejó un comentario.James D.
The people are friendly And are great customer service is the bestCharles L.
Staff pleasant and helpful. A little more specificity as to overnight procedures but overall a great experience.Rose S.
The online application check in didn't work and was brutal. Four times I sent photos of my license . Thank goodness for real live human employees to assist and they were great!!John A.
El cliente no dejó un comentario.John L.
Fast and easy check in, super nice, clean facility!David S. | First Impressions
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.John L.
We made two reservations online, and neither of them was in your system when we came in, despite giving you the confirmation number we received in the confirmation emails we received. We had to make another reservation with the staff in person. As for the storage unit - we made a reservation for an 8x10x9 unit for our 2-bedroom home. We didn't start loading our household goods into the unit immediately and instead sent our teenage son to drop off boxes one at a time. I came to the unit to unload some of the things my son had dropped off in the unit and discovered that the unit we had been renting for the last couple of months was quite smaller than the unit we had reserved, and we had been overcharged the entire time. The staff helped refund the overcharge and helped to rent us a truck for our move. We were happy that everything had been fixed and had nothing but nice things to say, despite all that had already gone wrong - the staff was nice about correcting the errors. We've been in our new home for two weeks, and I have received overdue notices from U-haul on four occasions stating that I owe overdue rent and new fees for non-payment. Today I received one that charges additional fees for liens and late fees - all of this on an account that was closed a week before the notice was even printed and sent out. I have called on two occasions to ask that these notices stop being sent, yet they continue. These overdue notices are being sent to my sister's house as well, making it look like I haven't paid a debt I owe. I owe no debt to U-Haul. Now, the continual sending of these notices makes it so l must explain to my sister and her family the incompetence of the systems and employees at U-Haul, from the failed reservations to the overcharging for rooms that are so small the staff doesn't even recognize the size, to the continual billing of rent and fees to a customer who closed out their account and paid in full weeks prior. The continual threatening bills have soured an experience that, while already comically full of failure on the part of U-Haul, wasn't so bad that we wouldn't recommend it. The repeated requests to have these bills stop being sent out and the negative nature of what continues to be sent put a spotlight on the entirety of the customer service, which is sorely lacking. Please stop sending me any bills or marketing material. My account with U-Haul is closed, and I would like to keep it that way.Kathryn M. | Overall Experience
Customer service was great. I would use this uhaul again. Gracias.Mark E.
El cliente no dejó un comentario.trish G. | Overall Experience
El cliente no dejó un comentario.Ronald K.
Michelle was very knowledgeable and helpfuljason s. | First Impressions
It was rude to call us and demand we return the trailer before our scheduled drop off time. We didn't get to finish our movescott P.
El cliente no dejó un comentario.Kurt S. | Overall Experience
This is the first time I have used a storage facility. The staff were exceptional in helping me select a unit and teaching me how to access it. I was so relieved by the help and kindness shown to me. It was an excellent positive experience! Thank you so much!Candace A. | First Impressions
Computers seem to be slow at this location.Maggie O.
El cliente no dejó un comentario.Petra J.
I feel comfortable and confident using Uhaul storage units. Excellent units and facilities, even better peopleCaleb F. | First Impressions
Good customer service. Rett was very helpful.Michael H.
El cliente no dejó un comentario.Karen Q.
El cliente no dejó un comentario.John H. | Overall Experience
El cliente no dejó un comentario.Tracy A.
Fast and easy processKaren Q. | First Impressions
The only complain I have is, the storage over the cab (the mothers nest I think is what it's called) was leaking and got all of our things that we had stored up there soaked, and ruined boxes and some of the items in those boxes. No apology from the employee or offer to make it right, only that it's hard to test them for leaks. All in all, it got my things from point A to point B, so that's good 酪Michael T.
My initial impression when I reserved the truck and car hauler was good, very informative and helpful. Because of my location, I did not have the ability to park the trailer on the street in order to load the 26ft. truck. My plan was to load my car on the trailer at your facility and park it there until I drove the truck 20 miles south and return next day going north and pick up the car. I was told that would not be a problem. On the day of pick up a different attendant said it could not be done and I would have to load it up next morning on my return. When I picked up the truck it had not been cleaned, the windows were covered in dead bugs and mud from the previous client's trip through Canada. I couldn't wait to change trucks because I had 2 men coming to load my truck, so I took it and planned to clean it next morning before I left. As my manner is, I checked the fluids before embarking on a 5k mile trip, and found it needed a qrt of oil. I would have the U Haul staff take care of it. When I arrived at the facility they had no oil and someone went to a gas station to buy some This delayed me for over an hour and and I still needed to load the car. I forgot to mention that the check engine light came on during my 20 mile drive that morning. The lady dealing with me hooked up her handheld diagnostic and scrolled down through it and said it was okay and canceled the warning, I asked her why it came on and she said it was not critical to the engine and it would be fine. Easy for you to say, I'm driving the truck through northern Canada She told me the truck arrived back the day before I picked it up, and since it had the least amount of miles she would give me it and when I mentioned having to clean the windows and check the oil, she told me it was checked out before I got it,??? I drove about 150 miles and the check engine light came on, whilst dealing with the bad road conditions I now had this to deal with. I literally was in the middle of nowhere and no facility nearby. Long story short I called your help line in Watson Lake B C and she was great. In 2 hours we had a mechanic arrive which up there is amazing, he was able to inform me the issue was with the sensor on the catalytic converter and would not be a problem for the engine, I was good to go. That was a great relief for me, he checked the fluids and did a walk around confirming all was good, he was very professional. After that the journey was much better and I was very impressed with the truck.Ron B.
NingunoJeffrey C. | First Impressions
El cliente no dejó un comentario.Jacqueline M.
El cliente no dejó un comentario.Susan M.
Great experience herescott P.
The Chevy 150 truck was a dream to drive, very comfortable and fuel economy was greatFlora D.
What I love me the most was the customer service. The staff was SO POLITE, very friendly, and helpful. Thank you all for everything.Rosemary M.
El cliente no dejó un comentario.Walter B.
Running a debit card through the system was very difficult. Also, since he wanted to start in the middle of the month and conclude at the end of the month, didn't seem like the system could handle that informationGrant O. | First Impressions
This is the BEST UHaul Service I have found !Fredericka E.
El cliente no dejó un comentario.Jeri D.
El cliente no dejó un comentario.Fredericka E.
El cliente no dejó un comentario.FORREST C. | First Impressions
Clean, easy access, secure. Excellent storage facility. Highly recommended.Heather K. | Overall Experience
The staff at the Palmer facility is amazing! They are friendly, informative and helpful. I would definitely recommend this location to everyone! They made a stressful situation very pleasant.Bri H. | First Impressions
Truck was utter JUNK. Leaking oil to the point it was fuming the cab, misfiring, raw gas fumes from exhaust, 3 mpg!, windshield wash inop, reverse lights inop, brakes metal to metal grinding and very weak, ramp mount broken, paint faded and cab roof rusty. An embarrassment to drive, especially when it cost me over $800 between rental and fuel! Reported to local office, they agreed it was worn out junk, but were forced by corporate to keep renting it.Nathan D.
El cliente no dejó un comentario.Nathaniel L.
El cliente no dejó un comentario.Eric N. | Overall Experience
I am only leaving because I bought a house and I can store all of my stuff in my house.Brianne W. | Overall Experience
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.le L.
El cliente no dejó un comentario.Rex A.
Seem less processMolly G. | First Impressions
El cliente no dejó un comentario.glen R.
The staff were very friendly and help with my moving and storage needs. Everything went very smooth and your staff took the extra time to find the right unit that fit my needs. Thank you for such a nice experience.Tina C. | First Impressions
So easy to pick up and drop off.Stacey L.
Everything was great but the computers seemed to be very slow and that took a while even though I did the online pick up . The staff was very knowledgeable and thorough.Megan M.
N/A overall satisfied with the service I receive there all the time.April A.
El cliente no dejó un comentario.Devin D.
Michelle (manager) and Amanda were whom we saw most often. Both are extremely helpful and friendly, displaying empathy for our moving challenges, and accommodated us as much as possible. I would absolutely recommend this facility and its staff. They made an awful experience a bit easier to endure. Thank you!!!Kristine H. | Overall Experience
Awesome customer service, really pleased with all the help I received.Elizabeth W.
El cliente no dejó un comentario.Chandra L. | First Impressions
The staff is VERY friendly, knowledgeable and fast. No matter what time we have been there to pick up or drop off they are the sameSamuel M.
This location offers much better customer service than the one in central Anchorage.Meagan W.
Same here. It's hard to give feedback for improvement when you can't think of anything to improve. :-)MICHAEL M.
Trailer I rented Monday was not clean and when I cleaned it to return it I found 12 finishing nails in the seams. The 20' van I rented 6/17 was better, but when I returned it on 6/19 I was informed I had one more day and when I rented it I was told to have it dropped off within 48 hours.Chad M.
Great service and great employees. Thank you!JEFF T.
El cliente no dejó un comentario.LLOYD F.
Unprofessional, rude, and unorganizedDANIEL G.
Be sure to tell the renter that the truck transmission defaults to tow and haul.Richard K.
El cliente no dejó un comentario.Mary S. | Overall Experience
Very friendly staff checked me in right away!FERNAND D. | First Impressions
El cliente no dejó un comentario.Sandra H.
Manager Michelle is amazing! The only negative is another young female employee said she wouldn't charge us for a 2nd day, after we experienced several complications but we were indeed charged after all.Kristine H.
El cliente no dejó un comentario.Melissa D.
Not much....had no issues...Jewell B.
El cliente no dejó un comentario.Raymond S.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.Dustin C.
The staff at this location not only help extend my time but they made sure I was taken care of at the end of my rental. Thank you for being so awesome!Lupe M.
El cliente no dejó un comentario.debra B.
The ashtray on the truck was dirty with ash. Was the only thing. I don't smoke so the smell was there.Christina S.
El cliente no dejó un comentario.Melissa H.
This is the best U-Haul location and experience in my lifetime of renting trailers and Moving Trucks!Carl N.
El cliente no dejó un comentario.Dean M.
El cliente no dejó un comentario.Keith Z.
Always a giid place to rent!!! Cobb St. in Palmer!!! Employees and Manager Bob are the Best!??Rodalyn R.
I could not have asked for a better place to do business with.Lonny B.
El cliente no dejó un comentario.Camolleah R.
El cliente no dejó un comentario.Ronald C.
El cliente no dejó un comentario.MICHELLE H.
Always have had a great experience at the Palmer Ak. Location! They rock!!Wes H.
Great customer service.Noel C.
El cliente no dejó un comentario.jill V.
El cliente no dejó un comentario.ashlie B.
Rented a pickup to haul tree debris from the last big wind storm. Everything from the rental transaction at the counter to the use of the truck was just as needed and thanks Fred for your sharing your bright personality. -danDan S.
Everything was Great .Don M.
El cliente no dejó un comentario.Ryan M.
El cliente no dejó un comentario.pierre B.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Nicholas K.
El cliente no dejó un comentario.Kevin T.
El cliente no dejó un comentario.Phoenyx C.
El cliente no dejó un comentario.Nele P.
El cliente no dejó un comentario.Randi I.
Totally different experience from the location in Fairbanks. Very pleasant and helpful.Donald A.
El cliente no dejó un comentario.JOSHUA M.
El cliente no dejó un comentario.sean L.
Customer service at Palmer is amazing. Fred, Alona and Michelle made it awesome! Love my hometown team.Sandra H.
Would not recommend uhaulRobert P.
El cliente no dejó un comentario.eric M.
All good at this place.gene W.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Nick K.
El cliente no dejó un comentario.Danielle D. | Overall Experience
El cliente no dejó un comentario.Brandyn H. | Overall Experience
El cliente no dejó un comentario.Matt D. | First Impressions
El cliente no dejó un comentario.Amber W. | First Impressions
El cliente no dejó un comentario.KATHIE MARIE H. | Overall Experience
El cliente no dejó un comentario.Christine O. | First Impressions
El cliente no dejó un comentario.Steve C. | First Impressions
El cliente no dejó un comentario.James L. | Overall Experience
The gentleman that assisted my husband and I was informative and very thorough. I can't remember his name but he did an excellent job with customer service. I would definitely recommend UHaul in Palmer, AK.angie p. | First Impressions
5 stars hands down!!! The most friendly staff and most amazing customer service for both uhaul rental and storage rental!!!! They make you feel like family!!! I can't thank them enough for all of their help!!!Tiffany O. | First Impressions
Customer service is stellar. Each individual work as a team!Sandra H. | First Impressions
Staff very helpful. Showed us locker choices.laura g. | First Impressions
I had an excellent experience doing business with you guys. Thanks for being awesome!Heather R. | Overall Experience
I started renting right after a major storm with a lot of damage to the area. Even with damage the buildings were secure, dry, safe and the staff was incredible, never making you feel rushed or showing their stress for getting their building back to rights. Will highly recommend storage here, especially as it is spotlessly clean and will go back if needing storage again.Candida O. | Overall Experience
El cliente no dejó un comentario.Joyce S. | Overall Experience
Out standing service. I love our Palmer Alaska U-Haul!!!!Donna P. | First Impressions
El cliente no dejó un comentario.Kay W. | Overall Experience
Exceptionally friendly and accommodating!Cecelia S. | First Impressions
El cliente no dejó un comentario.Melva U. | First Impressions
This is the best place to store your stuff!! LOVE the convenience of getting in out of the weather to unload my stuff and especially the control temperature storage!Cynthia o. | First Impressions
El cliente no dejó un comentario.Thomas M. | Overall Experience
El cliente no dejó un comentario.jeff s. | First Impressions
Staff are GREAT!!!!!!!!!!Eileen F. | First Impressions
Sizing of the storage units was inconsistent, but your staff was excellent and the facility immaculate.Cheryl S. | First Impressions
The only issue was I first reserved a Box and it got complicated trying to get it confirmed. Got a call from Anchorage saying I had to call the Palmer UHAUL and confirm when I tried I got pasted around to 4 different people. So I asked if I can just get a storage instead and every thing from then on went great.Debra C. | First Impressions
Thank you and hope you all have a Happy Thanksgiving!Mary-Lou G. | Overall Experience
Staff was very helpful and pleasant to work with. Would highly recommend them.Frances F. | Overall Experience
Love this storage facility!!! Thank you!!Linda L. | Overall Experience
Expensive. Small.Carley E. | Overall Experience
El cliente no dejó un comentario.Shane W. | First Impressions
Our move in experience was excellent! The facility is clean and well-maintained and we loved the loading bay that allowed us to easily move items into our unit. Will definitely recommend this location to friends/family who need storage!Danielle D. | First Impressions
El cliente no dejó un comentario.Lonny B. | First Impressions
El cliente no dejó un comentario.Jed H. | First Impressions
It was a great over all experience to be able to access our stored goods in any kind of weather !!!MARK N. | Overall Experience
Rod and Alora were super helpful and knowledgeable. We rented a truck and storage unit and at first I tried to do it online but it kept glitching, and giving me error messages. We went in person the next day and the whole process was seamless. Also, love that you have example units available to look at to help decide what size space you need.Tiffany R. | First Impressions
El cliente no dejó un comentario.chuck w. | First Impressions
El cliente no dejó un comentario.Douglas H. | Overall Experience
The customer service was excellent, the system they are working with could use some serious upgrades.Michael L. | First Impressions
I needed to get a storage unit and decided to go with uhaul as they were conveniently located and I could access it anytime and it was secure I didn't have to worry about a thing. This place was great with friendly helpful employeesSarah S. | Overall Experience
El cliente no dejó un comentario.Tonya P. | Online Move In
El cliente no dejó un comentario.Steven J. | First Impressions
I always try you out first before ever considering anyone else. I love the Palmer Alaska facility and highly recommend it to anyoneKimberley L. | First Impressions
El cliente no dejó un comentario.TIMOTHY S. | First Impressions
My family i was always to check on are things an everything was safe and sound, a good system they have. There times we had to ask questions, staff was always ready to help. Thank you for the security of the key cards an that wonderful alarm that went off everytime someone opened there storage unit, got annoying but hey it works.Melaney M. | Overall Experience
Best moving & storage in South CentralAlaskaScott L. | Overall Experience
So far it's been great..Melissa H. | First Impressions
Hey, Palmer, We Found The Most Excellent Storage in Our Area. A Big Blessing to All in our Beautiful Palmer Community. Signed, Sealed and Delivered By our Most Excellent Mayor Edna De Vries back in Circa 2018. Stay Warm and Safe. Keep your Possesions in Great Condition .. Heated and Secure.沈✌️Mary M. | Overall Experience
Everyone is so friendly, helpful and kind! I love this place!Cindy R. | First Impressions
My only concern was that there are no lights in the storage rooms themselves. This mad it a little challenging since I had to use the flashlight on my phone as I got towards the back of my unit. Other than that it was great. Thanks.Dale A. | Overall Experience
GraciasKenneth C. | Overall Experience
The staff was very helpful and accommodatingRenate D. | Online Move In
The U haul computer system seemed a bit clunky from what I overheard from the employees. The were units that seemed to be available on paper but could not be found on the computer system. We eventually settled on a unit that was available to rent after some time. I really appreciate the help from U haul but feel that the employees need more advanced computer system and proper training.herbey l. | First Impressions
Professional, clean facilities, fast and easy access. Thank you for everything.Brandon B. | Online Move In
El cliente no dejó un comentario.SUSAN N. | First Impressions
Very clean, alot of space and very friendly customer service.Myrtis G. | Overall Experience
El cliente no dejó un comentario.Roger S. | First Impressions
El cliente no dejó un comentario.cheyenne c. | Overall Experience
El cliente no dejó un comentario.lisa g. | First Impressions
El cliente no dejó un comentario.Steve W. | First Impressions
The women (i think she was the supervisor) and guy who was in training were very kind and helpful! However, the other guy was pretty rude and had a "know it all" attitude.Tarah S. | First Impressions
El cliente no dejó un comentario.Joshua F. | First Impressions
Front desk people were extremely helpful and friendlyJeremy P. | First Impressions
Good service at every u haul dealer we've been to.Kay W. | First Impressions
El cliente no dejó un comentario.Heather F. | Overall Experience
El cliente no dejó un comentario.Kerissa B. | Overall Experience
Everyone at this location was very friendly, helpful and excellent service! ¡Gracias!Lori E. | First Impressions
El cliente no dejó un comentario.Sara H. | First Impressions
El cliente no dejó un comentario.Jessica B. | Overall Experience
El cliente no dejó un comentario.Alice J. | Overall Experience
None at this timeKenneth C. | First Impressions
El cliente no dejó un comentario.Zachary B. | Overall Experience
El cliente no dejó un comentario.Kyle D. | Online Move In
Folks are nice and went above and beyond to help.IRINA M. | First Impressions
El cliente no dejó un comentario.JOHNATHAN J. | Overall Experience
El cliente no dejó un comentario.kathleen g. | Overall Experience
The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.STEVEN B. | First Impressions
The two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I've rented and made purchases from the office many times since you opened and those two were the best employees I've met across all those times.Jared W. | First Impressions
Everybody was extremely helpful loved the climate control for the area we’re in between rain snow cold it was nice when I had to take things in and out to be able to do it inside and when I moved out renting a truck and being able to load it in a Well lit and warm space was great at the time I moved it was near 0° outsideJACK K. | Overall Experience
Great staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.Linda L. | First Impressions
Fantastic people and staff!!susan p. | First Impressions
The facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.David M. | Overall Experience
El cliente no dejó un comentario.Jeremy W. | Overall Experience
El cliente no dejó un comentario.Marlene E. | Overall Experience
El cliente no dejó un comentario.Kyla N. | First Impressions
El cliente no dejó un comentario.Myrtis G. | First Impressions
El cliente no dejó un comentario.Stephanie L. | First Impressions
El cliente no dejó un comentario.Nicholas L. | Online Move In
Staff was friendly and helpful. Will use again if I need storage in the future.Andrea D. | Overall Experience
I appreciate the excellent customer service.Travis R. | First Impressions
El cliente no dejó un comentario.Jeremy W. | First Impressions
El cliente no dejó un comentario.James D. | Overall Experience
El cliente no dejó un comentario.Lexie S. | Online Move In
El cliente no dejó un comentario.dale s. | Overall Experience
El cliente no dejó un comentario.Jennifer M. | First Impressions
Would have liked the storage units accessible later. The office said the hour were changing to later a night.Greg P. | Overall Experience
El cliente no dejó un comentario.Kcie O. | First Impressions
Having to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.Amber W. | Overall Experience