Customer Reviews for U-Haul Moving & Storage of Palmer

529 comentarios

650 S Cobb St   Palmer, AK 99645

(907) 745-2200

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(907) 745-2200

650 S Cobb St
Palmer, AK 99645

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fantastic Customer Service !

FREDERICKA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harriet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARIE-KEE J. 
Clasificación:
3.0

Not enough staff to accommodate the customers while we were there. Wait time was a bit on the high side.

Christopher B. 
Clasificación:
5.0

5 star crew the whole way. Best of all UHaul outlets. Rod is a star.

RODNEY H. 
Clasificación:
5.0

The originating location in San Antonio was terrible. The containers were not ready and I was over-charged for gas when I used a box truck to bring my contents to the facility so I could load the containers. Despite multiple phone calls and voicemails and photo evidence of the gas gauge, I was still overcharged $50. The arrival facility in Palmer AK was great. Excellent customer service, professional and responsive to what I needed. The facility in Palmer, AK is by far the best U-Haul facility I have interacted with and I've used quite a few u-hual services in several states. Shout out to all the staff in Palmer, AK. Great crew!

Tyler P. 
Clasificación:
5.0

Best moving & storage in South CentralAlaska

Scott L.  |  Overall Experience 
Clasificación:
5.0

Everyone was helpful and happy which says a lot. Would use them again.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M. 
Clasificación:
5.0

Great Customer Service !

Fredericka E. 
Clasificación:
3.0

El cliente no dejó un comentario.

April G. 
Clasificación:
4.0

So far it's been great..

Melissa H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel A. 
Clasificación:
1.0

Your online system is total bait and switch, promising pickup without lines, etc. I was mortified when the UHaul employee pulled out his personal phone and took a picture of me license for the uhaul app. You've got to fix that immediately.

PATRICK M. 
Clasificación:
4.0

Clean and disinfect the truck's cab before the pick up time. This location has friendly service and the truck was in good working order.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN C. 
Clasificación:
5.0

In general it might be good practice to switch the fuel tank policy to return them full. Got mine with 1/4 tank and returned at just under half. Long drive, few fuel stops. Couldn't just Nickle and dime it. Couldn't just drive extra to burn what I put in because I'd have to pay for miles. Just seems silly to have possible scenarios where customers are giving uhaul free fuel.

DANIEL J. 
Clasificación:
5.0

Hey, Palmer, We Found The Most Excellent Storage in Our Area. A Big Blessing to All in our Beautiful Palmer Community. Signed, Sealed and Delivered By our Most Excellent Mayor Edna De Vries back in Circa 2018. Stay Warm and Safe. Keep your Possesions in Great Condition .. Heated and Secure.沈✌️

Mary M.  |  Overall Experience 
Clasificación:
5.0

Everyone is so friendly, helpful and kind! I love this place!

Cindy R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
4.0

Do not, for any reason, let Rod leave your store. He followed through with exactly what he said he would do, extremely refreshing. I would be remiss if I didn't mention Elliot, good guy !!

WILLIAM R. 
Clasificación:
5.0

My only concern was that there are no lights in the storage rooms themselves. This mad it a little challenging since I had to use the flashlight on my phone as I got towards the back of my unit. Other than that it was great. Thanks.

Dale A.  |  Overall Experience 
Clasificación:
4.0

Gracias

Kenneth C.  |  Overall Experience 
Clasificación:
5.0

They were great 👍🏻 👍🏻👍🏻

Alysia Q. 
Clasificación:
1.0

Tons of misinformation was provided to me. I was told multiple times that the UBox had shipped but it was sitting at the location in Knoxville, TN. We shipped it early so my husbands tools could arrive in time for him to start a mechanic job which he could not start until we received them. Very frustrating. My police officer brother ended up calling for me to raise hell pretty much and it finally got moved along and shipped. I had called to speak with a regional manager multiple times and never received a call back, avoiding responsibility I think. We lost income on this delay in delivery. Misinformation galore. Terrible experience.

Ciara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

My husband and I have used this site many times and have been greatly satisfied with availability of equipment and products, and the helpfulness of the staff.

David T. 
Clasificación:
5.0

The staff was very helpful and accommodating

Renate D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
3.0

The U haul computer system seemed a bit clunky from what I overheard from the employees. The were units that seemed to be available on paper but could not be found on the computer system. We eventually settled on a unit that was available to rent after some time. I really appreciate the help from U haul but feel that the employees need more advanced computer system and proper training.

herbey l.  |  First Impressions 
Clasificación:
5.0

Professional, clean facilities, fast and easy access. Thank you for everything.

Brandon B.  |  Online Move In 
Clasificación:
5.0

Everyone there is awesome! Thank you!

GAYLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodalyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
2.0

Customer service was great but I had to travel clear across town to get a truck, while passing at least a dozen U-Haul places, that kinda bugged me.

Lynda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGELIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiyofumi Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

I was supposed to pickup at 6am but tge online system didn't work correctly and I had to wait until the location opened. This put me behind schedule but the manager was super helpful when the location opened and that made up for the tech glitch.

Layla L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

I was told over the phone rental was 29.95$ per day when I got there it was 44.95 Are your people adults? It's nothing personal so just say what the cost is .

MARK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN N.  |  First Impressions 
Clasificación:
5.0

I have used this location 4-5 times over the last month. They are always friendly and helpful. Helpful not only to me - the customer, but to each other. great example of team work.

Susan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON K. 
Clasificación:
5.0

Very clean, alot of space and very friendly customer service.

Myrtis G.  |  Overall Experience 
Clasificación:
3.0

I was very pleased with Riki, a customer service rep.

JOHN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger S.  |  First Impressions 
Clasificación:
5.0

The Bonners Ferry location was fantastic, exceptional customer service. However, all other support from your 1-800 number, I will call it uhaul corporate, was pisspoor at best. I'm pretty sure no one cares at uhaul but just in case there is someone who wants to improve your organization, I will provide feedback. This is the worst experience I've ever had and you put us in danger, I've lived all over the U.S. and move every couple years due to the nature of my job but I will never use uhaul again. Uhaul corporate office redirected me to a larger city for pick-up and I found out the afternoon prior to pick up. Considering I am a woman about to drive through Canada alone with her 12 year old child and dog, this was the worst news, especially considering all the covid requirements that Canada has. We ended up being able to resolve picking up at a closer location but it still cost me an entire day of moving time because of the domino effect that it caused by uhaul corporate doing this. I made my reservation weeks before and I specifically called to make my reservation to ensure that I was able to pick up in Bonners Ferry because it would drastically change my timeline and planning considerations if I could not. Due to all of the other things I had to change at the last minute, including our required covid tests to enter Canada, your corporate office put us in a very bad situation without any concern or consideration. A few days into the trip, I noticed one of the autohauler tires kept getting low. I stopped to get it checked and there was a plug in the sidewall of the tire, it should have never been rented to us like this. We are driving through through large tracts of remote land, with little to no cell or internet service and few towns. I didn't have enough internet to claim roadside assistance so I called for 2 1/2 hours. I would be on hold for a certain amount of time and then it would just hang up on me. When I did get a hold of someone they explained that's it's an algorithm built into your system and that they can't help me and transferred me to roadside assistance, and I got hung up on again. This happened multiple times. Canadians are not allowed to come in contact with us at all, nor can we go into any public places due to their covid restrictions, they risk fines, jail times and their businesses being shut down if they do not comply. A Canadian business woman came out to me and invited me to come into her business and login to her WiFi so I could use the online road assistance request. She risked fines and losing her business to help us, we were out there for hours. Once I did the online request, we got help right away. Thank God for her help. I would expect uhaul to be flexible enough to adapt to customers that are in an area where they cannot access internet but once again my expectations were too high I guess. Traveling to Alaska via Canada has been remote for years, it's not like this is something new. I was re-routed by Canadian authorities due to wildfires in British Columbia and was given a special travel route that we had to take due to covid. Just talking the fastest route wasn't an option to us. I was told by your 1-800 personnel that I would be given an extra day and more mileage. When I arrived in Palmer, Alaska- none of this was in the system. The Palmer location was awesome and they helped me and got it fixed. Your local offices are great but your corporate office is absolutely incompetent and has no regard for your customers whatsoever. Overall, I am honestly revolted by your organization.

ELISE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
4.0

Nobody ever called us to follow up with a price adjustment for turning in equipment early.

serena M. 
Clasificación:
5.0

Offer military discount. It would mean a lot. Thanks for the rental.

Gregory M. 
Clasificación:
5.0

Great customer service nice people and easy to talk to and work with

JOSE P. 
Clasificación:
5.0

Thank you for having the vehicle I needed to get the job done. I should have asked for a broom. The job was a little messy.

Willie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheyenne c.  |  Overall Experience 
Clasificación:
5.0

Fredrick checked me in helped me out, was super friendly and helpful. Ron helped me hook the trailer up. Rented at a lot of uhuals and this was the best experience I've ever had.

ANDREW A. 
Clasificación:
5.0

Perfect in every way!!!

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Skyler H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve W.  |  First Impressions 
Clasificación:
5.0

Great service. Pleasant and helpful personnel.

Dariusz P. 
Clasificación:
4.0

The women (i think she was the supervisor) and guy who was in training were very kind and helpful! However, the other guy was pretty rude and had a "know it all" attitude.

Tarah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLIFFORD R. 
Clasificación:
4.0

The rate quoted at this location ended up being different than what we were charged by the drop off location. The drop off location said they couldn't make a correction and could not honor original price.

Randall W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tom P. 
Clasificación:
5.0

The best

DONALD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua F.  |  First Impressions 
Clasificación:
3.0

I returned the truck on line.

Jacob F. 
Clasificación:
5.0

Everyone was nice and helpful

Susan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
4.0

This is definitely the cleanest and location with the best maintained uhaul equipment that I have visited. Very happy to bring my business to them. I'm half considering just renting a truck from them instead of owning one.

Shawn L. 
Clasificación:
1.0

Your specialist threatened to sue me for asking U-HAUL related questions. None of my questions were answered. She also refused to allow me to rent an available vehicle for personal reasons.

VICTORIA M. 
Clasificación:
5.0

Checking in was simple, checking out was even easier, and the customer service was excellent. No complaints.

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Front desk people were extremely helpful and friendly

Jeremy P.  |  First Impressions 
Clasificación:
5.0

Good service at every u haul dealer we've been to.

Kay W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerissa B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

Everyone is friendly and helpful

Sarah S. 
Clasificación:
5.0

Everyone at this location was very friendly, helpful and excellent service! ¡Gracias!

Lori E.  |  First Impressions 
Clasificación:
5.0

I can remember everyone names but Rodney Harford who waited on me along with everyone else who helped(a girl with short purple hair and a tall skinny guy with glasses Mike?) And in the office were GREAT! Very friendly and helpful and nice! Excellent service!

Lori E. 
Clasificación:
5.0

There was one light on the trailer that was out due to damage to the wheel well "cover" when we picked up - did not affect use of hte trailer, but I didn't become aware of this until our first night on the road (3900-mile journey) - I guess I'd just recommend a full walk-around of the equipment prior to leaving the rental lot. But I also want to add that the service and willingness to meet my needs for a trailer (when a clerical/paperwork error was made on their end) was FANTASTIC - thorough, quick, accommodating) and everyone was a pleasure to work with. Thank you for making this very challenging move less challenging!

Kay H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara H.  |  First Impressions 
Clasificación:
3.0

I paid with a credit card and had a trailer reserved so that my father in law could pick it up for me and when he went in to get it, the store made him pay with his card. I'm not very impressed with the lack of service provided and the lack of communication. If I pay for something over the phone I shouldn't have to have to do it all over again at the store.

Carl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeWayne A S. 
Clasificación:
5.0

Low stress, great help hooking up the equipment! Easy return, nice folks! Thank you!!

Wes H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful/great. Thanks!

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda K. 
Clasificación:
5.0

The customer service was friendly and excellent. The vehicle was well maintained and had a dolly in it! I was impressed! Highly recommend!

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene W. 
Clasificación:
4.0

None at this time

Kenneth C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTANY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette V. 
Clasificación:
5.0

Awesome car trailer Made my job hauling a vehicle easy Thanks

Geoff T. 
Clasificación:
5.0

Professional and prompt. I enjoyed renting from this location!!!! Alora and the rest of the staff were great!!!!

Suzanne W. 
Clasificación:
5.0

The entire experience was spectacular. Is a well organised, well trained, And carrying customer experience team had me both checking out and checking back in with ease highly recommend this location.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodalyn R. 
Clasificación:
5.0

Tried to drop off on Palmer-Wasilla Highway Uhaul, but no one was there, so had to drive farther to drop off. Then was charged extra for this. Cobb street, Palmer Uhaul had excellent service.

SUSAN O. 
Clasificación:
5.0

I reserved another spot but couldn't check in because the site wasn't working with my phone. in a rush, I called the palmer location and they were able to help me.

Deborah L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle D.  |  Online Move In 
Clasificación:
5.0

Folks are nice and went above and beyond to help.

IRINA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney W. 
Clasificación:
5.0

Lower the mileage rate alittle

Gene W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

The enthusiastic gentleman who helped me was really great.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

angela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNATHAN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen g.  |  Overall Experience 
Clasificación:
5.0

The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.

STEVEN B.  |  First Impressions 
Clasificación:
5.0

The two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I've rented and made purchases from the office many times since you opened and those two were the best employees I've met across all those times.

Jared W.  |  First Impressions 
Clasificación:
5.0

Everybody was extremely helpful loved the climate control for the area we’re in between rain snow cold it was nice when I had to take things in and out to be able to do it inside and when I moved out renting a truck and being able to load it in a Well lit and warm space was great at the time I moved it was near 0° outside

JACK K.  |  Overall Experience 
Clasificación:
5.0

Great staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.

Linda L.  |  First Impressions 
Clasificación:
5.0

Fantastic people and staff!!

susan p.  |  First Impressions 
Clasificación:
5.0

The facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.

David M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlene E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyla N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Myrtis G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas L.  |  Online Move In 
Clasificación:
5.0

Staff was friendly and helpful. Will use again if I need storage in the future.

Andrea D.  |  Overall Experience 
Clasificación:
5.0

I appreciate the excellent customer service.

Travis R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lexie S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kcie O.  |  First Impressions 
Clasificación:
3.0

When I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)

Joyce M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lance h.  |  First Impressions 
Clasificación:
5.0

You guys are amazing and so friendly

Stephanie N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mark n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
5.0

State of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!

John N.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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