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PETER OCustomer Reviews for U-Haul Moving & Storage of Palm Harbor
Testimonials From Recent Customers
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This location was great. Customer service on the phone was the worst. Had a problem and the rep just kept talking over me and wouldn't let me get a word in !! They want you to do everything by the app but if I'm returning equipment I want someone's ugly face in front of me.
TONY H- Truck leaked water in the bed - side mirror was a fight to keep it aligned - although paper indicated half full thank it was 3/8
MELIHCAN DChris inside was very helpful.
Marcus SMade. the trip without a hitch!
WHITNEY MThe elderly man at the location had to lift the trailer tongue off of the pick up truck hitch. I got behind him and lifted too as this was a heavy task. No tongue jack on trailer.
LAURENCE CHelp a fellow employee, when he dose not know what he is doing. I stood around for over an hour waiting to see if this guy could get the trailer lights working on the truck I picked up in another location. He asked for help and no one came to help him. When they finally came out , they said there was something wrong with the truck and I had to drive even further away to get a different truck. 2 hours wasted...while I had people at my house ready to help move me. Such a bad experience and no compensation for anything. Very poor management.
Frank PTHE STAFF WER VERY HELPFUL AND SHOWED US ALL SAFETY CONCERNS THE TRAILER. THANK YOU FOR EVRYTHING
Marjorie RServicio al cliente de excelencia. The maintenance person was friendly and professional.
marc h | Overall ExperienceGreat service
MARILYN WAlways the Best ... Thank you very much !!!
CRAIG CYou could improve by having the equipment they need in one location instead of three! Plus when there are drop off locations that are not the Uhaul places themselves a rep and technician should physically inspect the equipment to make sure it's in working order for the next person! Our car dolly, left at a gas station for us to pick up, and the light on the riverside was not working! We had to travel again to Palm Harbor to get another car dolly that worked! Too much traveling and time wasted on our part because of the car dolly that couldn't be fixed. Three different locations to get equipment is ridiculous! Then above all that found out what I was quoted for all of it wasn't the amount we paid! It was an extra 250 dollars over what we budgeted because I was quoted incorrectly! We were not happy at all left us short! I would not recommend at all to anyone.
Mark RThe staff were very friendly and accommodating. Especially Dave G.who went out of his way to make sure we found our unit ok and was very helpful answering our questions and concerns. Kudos to Dave! He's a fine employee.
susan s | First ImpressionsCustomer service representative was attentive and thorough. He explained all of the details of the rental process, providing a copy of rental agreement and highlighted all the important contact information if it was needed for assistance.
EDWARD NI've always had the best experience going to this location. I have been here numerous times and the people are terrific very professional and fast. I would highly recommend thank you for your professionalism.
NICKOLAS MExcellent service. Friendly staff.
JAMES AIf I was to use uhaul again I would recommend this location. I cant Respond on cleanliness as I used afer hour drop off
Stephanie MMore personal training from staff
Melissa VClean the windshield, headlamps everything else was satisfactory
MICHAEL FThe female manager walked in to my unit like I was living there and I wasn't and she tried to tell me that I couldn't go throw my stuff and organize it where I can donate clothes to the needy but other than that the rest of the staff are good and helpful
SOPHIA S | Overall ExperienceThe staff here was helpful except for the two other employees that were passing gas on each other. I wasn't dealing with them but it was off putting.
NICHOLAS FThe gentlemen who helped me complete the rental were very friendly, knowledgable and professional.
Tammara Beveryone there are very friendly and helpful
Timothy PThe only exit to the facility is often blocked with trucks. During one visit, there were trucks blocking the exit and there wasn't enough room for me to move my vehicle around them. Even after I honked my horn, no one was around to move them. I finally had to turn around and leave the premises by going the wrong way through the entrance.
Laurel m | Overall ExperienceOk ,
ARTHUR JThe young man who checked me out did not tell me that the tire pressure sensor wasn't working correctly (giving me an incorrect reading of a low tire). Great to see that on the dash when the truck is all loaded and you're pulling out of your driveway! But when I called they let me know the part is on order and the truck was fine. The power locks on the key were not working due to damage from a previous renter so that part was not working and but the part was on order. I prefer to rent from this U-Haul location and this was not a normal occurrence here. I do wish there were a way to indicate a long bed cargo van from a regular cargo van when making the online reservation. I'll have to call the location and request that next time.
JOYCE CTried to use the app to pick up - it was cumbersome and took 45 minutes and lots of text messages to support. Finally got it to work, only to discovery the trucks were padlocked or zip tied and could not be opened. Had to wait for an employee to arrive, defeating the whole purpose of using the app to pick up truck early morning.
PAMELA WI reserved a 26 box truck on day of the reservation I arrived at the location as I'm getting a phone call to tell me my size truck isn't available and I would have to go 12 miles further away from where I'm at to get the size I want, the place I originally had had no size trucks available, so I had to go 5 miles away to rent a 15 footer instead of a 26 footer, which means I had to make two trips for my items instead of one. I asked about a mileage discount due to having to rent a smaller truck than what I reserved and was informed they can't do that, this is not the first time this happen as well back in October, pretty much the same story, since uhaul doesn't honor their reservations or won't give a discount when forced to take smaller options, I will not ever rent from uhaul again.
TODD SAll steps were quick and easy - well done!
JOHN BInspection of equipment brakes were bad and unsafe. After 30+ min of driving truck began to overheat.i expressed this concern with roadside and received absolutely no help. I've rented with uhaul over the last 20 years and never had any issues.
CHRISTOPHER DRachel and her crew are absolutely amazing!! Incredible customer service…❤️
Richard G | Overall ExperienceCan't think of anything to change. Very impressive customer focus by all!
Tom PIt was a great place
richard s | Overall ExperienceEverytime I use this location it's easy, fast and professional...thanks uhaul and family.
DANNY CNada
GREG SQuick response. Very easy to get the rental completed. Very satisfied.
FREDERICK KStaff super helpful and friendly. Cargo trailer was old and a little dirty but towed well and did the trick. All good.
Daniel HGreat Vehicle!
JEFFREY RThis was the best customer service at a U-Haul we’ve ever experienced!
WESLEY HConstruction
Robert WNothing the service was excellent Joseph is a great asset to your business, he has a great personality and very knowledgeable on the business.
Starr Kvery good service good also
RAYMOND CI always prefer to rent from this location because the equipment is good and well-maintained.
JOYCE Cnone
JOSEPH CThe truck was older but in fair shape. The outside had some dents but it ran well. It served our purposes. We only went 28 miles and had it for a few hours. Staff was friendly and helpful.
CHRISTY AThe person that rented the van to us could not have been less interested in completing the rental procedure Her explanation was inadequate and her price quote dis not match the price given us on line. The van was mechanically sound but contained an overwhelming odor of stale cigarette smoke. Disgusting!!!. .
William LI felt bad for the person at the returning location he couldn’t even close it out because of the mess up Palmbay had made just horrible experience they should look into this they should really be refunding a portion of my money this was just really really bad
JENNIFER SNada
JEFFREY MI had no problems with them
William F | Overall ExperienceExcellent staff support, site manager very helpful.
Johnny AGuys at thislocation were great. Everything at both locations handled smoothly and professionally.
Melody EWe had two storage units here for over a year as we prepared for our move. It was excellent in every way. The facilities are well built, maintained and clean. The staff is friendly and helpful. We looked around and there were many other options, but we trusted U-Haul. And by paying a year in advance we were guaranteed of no surprise price increases, which we understand are pretty common with some of the competitors. Rachel (the manager) runs a very tight ship here, we recommend them highly!!
steve b | Overall ExperienceRachel and staff were friendly and professional! ¡Excelente ubicación!
Keith HMake sure that the rental vehicle is ready to go at the time of customer pickup. Accompany the customer to the rental, check for damage and go over vehicle operation.
DORIAN MAs a first time user and driving a trailer I asked the man to show me my new set up and he was not much help
Christa LBy far the best place in our county to rent a truck. Employees were awesome. Fast and polite. My rental could have not been better. Thank you Emerson
CHARLES ANothing I've been dealing with this U-Haul for over 15 years every time it's been terrific and out as far as renting a truck or storage unit. Everybody is pleasant and happy to help you.
RANDY RRachael is outstanding
PAULA AThey were very friendly and took care of the rental process quickly.
LINDSAY KIt did the thing I needed it to do. Thanks U-Haul 藍
Scott JLocation great. Rental was not Worst rental yet
MARK JThe most friendly people I have ever met. Nice to meet people that care about customer service.
James M | First ImpressionsI had problem getting in my unit
Robert B | Overall ExperienceThank you for providing a safe clean storage for those in need. Blessings!
Lashanda K | Overall ExperienceA/C could be a little cooler
Niels B | First Impressions¡Gracias!
Lashanda K | Online Move InA terrific place
sharon u | Overall ExperienceStaff was knowledgeable and professional.
hector r | First ImpressionsVictor was a great help resolving my issues
EDWARD K | Overall ExperienceIf my work brings me back to this area here is where I will go for storage needs!
GEORG S | Overall ExperiencePeople was very nice and respectful. Thanks a lot
Marlena E | Online Move InThe facility was always well lit and maintained. There was always an ample supply of carts available for use. I wouldn't hesitate to recommend this storage facility to friends and family.
gilbert d | Overall ExperienceExcellent service
Hope B | Overall Experiencewe have no trouble at all
nancy s | Overall ExperienceAmazing experience!
Nicole D | Overall ExperienceStill waiting on the list for a car storage in front row
Melissa M | Overall Experienceno problem at all. They were very helpful and friendly.
nancy s | First ImpressionsRachel is amazing, give her a raise!!!
daniel i | First ImpressionsRachel and the team are a professional and friendly bunch who give great service.
DOUG N | Overall ExperienceI cannot recommend this U-Haul location enough. I've had at least one climate controlled storage unit here for several years. The staff has always been personable and professional. The facility is always clean, they do a great job with pest control, and I believe my things are very secure. I've never seen a live bug amongst any of my belongings. The move-out with the staff member in the office went very quick.
Scott C | Overall ExperienceThe staff, on one of their security checks, found I had not properly secured my unit. I received a call right away and was able to secure it quickly. That to me shows they are attentive to their job!
Michelle H | Overall ExperienceRachel is the best and is why my experience was great. I have had a unit there for over 20 years and if I ever need a facility again, I would be a repeat customer.
MICHEAL K | Overall ExperienceI have all ready recommended this facility. Rachel's team is wondering to work with! Kyle K.
kyle k | Overall ExperienceEverything worked out well. I found a new storage spot that was cheaper and more convenient.
STEVE H | Overall ExperienceAlways friendly and helpful!!
Deborah C | First ImpressionsThis location is high and dry. The staff maintains a clean facility and the gates and light work well. The store is fully stocked with packing supplies which makes storage easier. Good people.
Parker S | Overall ExperienceI felt very comfortable leaving my personal items at this location. It's very well maintained and the staff is friendly and helpful. The manager Rachel goes above and beyond to help her customers. I would recommend this uhaul to anyone.
Christina G | Overall ExperienceGreat Job! Thank you so much! Clean, efficient and friendly!
MARISOL C | Overall ExperienceAs promised, no surprises. Consistent in every way. Best value around.
steve b | First ImpressionsI had movers do my move, some items where left behind… Mind you my storage is paid til April 15th. I went into the office a and inquired about an early move out and if there was a return for early move out, I was told no so I said I will keep it until then. I came back the following day and the belongings where gone and tagged to sell again.. while I still have 2 weeks left. I asked where my belongings are and no one seems to know. So they are allowed to remove my belongings and double sell a unit. I need to know how to file a formal complaint.
Joanna S | Overall ExperienceBest facility I have ever been. Everyone is helpful in a friendly atmosphere.
Levi H | First ImpressionsExcellent service from these guys yet again! I have used this location for both storage and truck rental, and on each occasion I have received superb service. The staff went "above and beyond" to help me out. A very well run U-Haul location. Special shout out to Penny and Leon and Chris's Mom
Michael C | Overall ExperienceFemale employee (I forgot her name) with long dark hair was absolutely a blessing!! She was very friendly and extremely helpful during the move-in and move-out process!!!
Ginette J | Overall ExperienceWill be back, 2nd time at this location! Great experience!!!!
Catherine M | Overall ExperienceVery clean facility and always a good temperature inside. Never saw a single bug or anything in my unit. Great facility.
JEFF L | Overall ExperienceHelpful, friendly and knowledgeable staff
Benjamin Z | Overall ExperienceCounter staff as always. AMAZING.
Lisa R | First ImpressionsTermites in unit! When I brought it to the attention of the office staff they stated it was above their pay grade. When I talked to the manager she offered replacement boxes and to put trash in the trash dumpster at no charge. We paid for the insurance but no resolution was given. We vacated!
Jeanine J | Overall ExperienceGreat staff.. knowledgeable and patient .. unit was perfect size clean and climate controlled… also rented 10 ft truck for the day…. Easy drop off after hours…Facility is super clean and well maintained. final billing spot on! Highly recommend this location for your storage and truck needs.. professional all the way!
Glen H | First ImpressionsThe staff at U-Haul was very nice and helped me with my unit that was destroyed by a rat infestation. All my bad remarks are for the fact that rats got into my unit and made it their home. I want to be clear that the staff was accommodating but still all my stuff is ruined.
Amy S | Overall ExperienceI would tell everyone that I moved everything out early was not due until the 21st pay again but I did not get any money back. That is your policy. I will tell them to just make sure they wait and give it back to you all before the next month is due, they will not get their money back… My home was destroyed by tornado October 12 in Dunedin Florida… I had to get a post office box and turned it in early when I got an apartment they even gave me money back
Sondra M | Overall ExperienceBy far the best storage facility I've ever used. Professionally run Rachel Pospisil is a gem in your crown U-Haul!!! She runs a tight ship and always keeps costumer satisfaction the highest priority!! She was so friendly and informative that I actually looked forward to visiting my belongings…I would pop in and say hi just to feel her warmth. As far as the facility, it always felt welcoming and safe. Clean and inviting. I cannot emphasize enough how truly happy I was using U-Haul Palm Harbor Storage…if I had more free time in my life I would climb the highest mountain and shout your praises!!! I preach the gospel of U-Haul Palm Harbor Storage to anyone looking to store their beloved possessions. Top-notch!!!! I'm actually sad that no longer require your services, I will miss my interactions with your friendly staff.
Alan P | Overall ExperienceVery Pleased as usual
ROBERT T | First ImpressionsI rented a storage unit for over five years and never had my issues. A very clean and pest free facility
john G | Overall ExperienceGreat experience, friendly staff!!
Jessica O | Overall ExperienceEverything and everyone was great. No issues at all.
eduardo s | Overall ExperienceLeon was amazing!
Leonid P | First ImpressionsExcellent staff, extremely helpful and friendly. Special thanks to Leon, he was very attentive and patient, explained everything clearly.
eduardo s | First ImpressionsAwesome place for storage
JENNIFER O | Overall ExperienceMy huge issue is this I had the smallest unit and started paying $110 and within 2 yrs I’m at $180 and yet u go looking around elsewhere especially Oldsmar area it’s way cheaper, your staff are unprofessional if you call them and leave you on hold for ever , it’s a burden trying to call in to make a payment, customer service is we’re it needs to start and end in any business
alex a | Overall Experience¡Gracias!
Dale W | Overall ExperienceI wanted to rent an additional room but a discount was not offered. I moved to another storage facility that gave me a hefty discount for the 2 units
Pietro D | Overall Experiencemove in and move out was great
Betty P | Overall ExperienceI got stuck in the elevator one time and the doors wouldn't open.
phil b | Overall ExperienceGood vibz!
Anthony h | First ImpressionsFriendly quick service. You guys make it easy
Thomas S | First ImpressionsOnly problem we ever had was when the elevators were down and we went to get items out and never were notified. I would recommend an email when elevator is out of service as it was a long drive. This happened 3 times in the last year and a half.
Barbara D | Overall ExperienceThis Uhaul facility, location, and staff are tremendous!
Dale W | Overall ExperienceRachel runs a top-notch, efficient, effective and knowledgeable staff, which includes her self. Her leader ship skills and demeanor are also top notch.
MICHAEL E | First ImpressionsStaff was always very helpful and kind
Kimberly B | Overall ExperienceFive stars for customer service and assistance. I use their facility for about a year and they were always accommodating to all of my requests indeed even when I was halfway around the world. They helped me reserve a truck and find personnel to help load my furniture and possessions for a trip to Pensacola Florida. I plan to buy another condo in the Palm Harbor area and I will use this facility again' professional & great manager terrific service.personnel.
Charles R | Overall ExperienceAlways my go-to place for moving and storage while I lived in Palm Harbor.
Sheryl B | Overall ExperienceRate seems too high
Stewart W | Overall ExperienceVery bright and clean facility. Good security!
Jennifer S | Overall ExperienceI was impressed with how clean and easy it was to store on the second floor. Highly recommend. Dr. Burford
Glen B | First ImpressionsEasy to work with on everything.
John S | Overall ExperienceI kept my belongings in your facility for the past six years and during that time the ceiling leaked the entire time into my storage unit and destroyed all my property. This facility was recently engulfed in the largest hurricane in the past 40 years and this facility in Palm Harbor never had their roof inspected after the storm and therefore absolute negligence on the part of U-haul and therefore is responsible for the loss and destruction of all my belongings. Know that I am coming for restitution for all damages occurred. Because I have undisputable proof of U-Haul's negligence in this case because I happen to have before pictures that show the ceiling tile in my storage facility was already coming down the day I locked my stuff in it 6 years ago. Meaning U-haul had every opportunity to address this issue before it matured into this disaster. Hence I am following suit.
Laurence L | Overall ExperienceZach & Chris were wonderful. Very helpful.
Joanne P | Overall ExperienceThe Storage Facility was immaculate. I always found the facility very well supplied and everything in working order. The employees are always very helpful and well trained in their job. The Manager really runs a tight ship.
WILLIAM C | Overall ExperienceThe facility is very clean. The staff is very helpful and friendly. I highly recommend this storage facility.
JUDY P | Overall ExperienceHorrible customer service anytime I went in with questions. Late fees were not explained clear at all when signing up.
Amanda H | Overall ExperienceMy overall experience with both Rachel Popisil, Facility manager as well as the other facility staff has been has been very positive. Rachel has been more than willing to work with me in addressing any questions, concerns or problems that may have need of being addressed. My overall experience has been a positive, pleasant & professional one. Would highly recommend this location & business! Gracias.
manon D | Overall ExperienceAustin and Chris were very helpful and professional and answered all of our questions and concerns. Rental process went quickly and smoothly!
christian f | First ImpressionsKim & Diana at the sunset point & 19 in clearwater fl are the best! They arranged for last minute storage needs & took care of everything--it felt like real VIP treatment! I'm grateful & really appreciate their assistance.
Debra M | First ImpressionsRachel was absolutely fantastic, so helpful and pleasant. She went above and beyond to help us with this transition. Could not have asked for a better experience!
Julia L | First ImpressionsUnfortunately i was checking in at a very busy time and had a new hire learning key stroke by key stroke. Instructions about how to get in And out of building B were not given so it was a bit frustrating.
Jennifer S | First ImpressionsA reservation seemed to be not recorded correctly, but regardless, after a long day of driving to arrive, the staff were nonchalant and did not seem to care about how inconvenient the situation truly was. They were inconsiderate of how daunting switching from a 1st floor unit to a 3rd floor unit was, when expecting the first; and overall, it did not feel as though we as a customer mattered. It was a take what we have or leave mentality. Quite upsetting after a 5hr drive.
Stephanie C | Overall ExperienceIt would have been an excellent rating but the elevator at the facility was damaged, and we had to carry all our stuff up and down the stairs. It took us 5 hours to unload our stuff. We came in last Tuesday, as of yesterday afternoon the elevator was still out of order
Milagros P | First ImpressionsUsed a storage stall for 2 years U haul staff was friendly and always helpful with what I needed. Would highly recommend them
Eddie o | Overall ExperienceMy escrow was delayed by a few days causing my storage to auto pay again. This facility does not prorate their monthly rents.. so I paid for 3 weeks of empty space and I'm sure they'll rent the space within those 3 weeks, getting paid twice for the same space is unethical. They give 24 hour grace period, as of that's helpful.
NICOLE L | Overall ExperienceCustomer service was great whenever we needed anything. Clean storage.
tamara M | Overall ExperienceThe manager Rachel is very dedicated to keeping the business operations running smoothly. Her willingness to work with me when I needed it was most helpful. I would recommend her facility to anyone.
Dawn M | Overall ExperienceQuick and Easy!
Ann S | Overall ExperienceEmployees were extremely professional and courteous.
jerry d | Overall ExperienceEveryone that helped us went above and beyond to make our move easy as possible.
James S | First ImpressionsGreat place & people.
Marie B | Overall ExperienceMoved out 4 days before rebilling walked into the office in person to let them know I'm vacating and also called as the moving truck was leaving to confirm this and the lady at the front confirmed the account was closed. Well today they tried to bill me because the account wasn't closed at all. I feel like she didn't listen or do anything at all. Literally had one job and failed it with flying colors
jully b | Overall ExperienceIt was not clear where to swipe my card to get access to the gate. If someone is new to a facility all necessary information should be given. It also would have been helpful to let me know which floor my storage unit would be on. During the online reservation process it would be nice to know how the lockers are because disable people may not have access to a top locker.
Sherry C | Online Move InI had a variety of sizes of climate controlled storage units over the 19 years that I used Palm Harbor U-Haul storage. Rachel Pospisil, the manager, was always accommodating and helped me find the right size storage for my needs at the time. They were all easily accessible and the facility is laid out nicely for parking near your unit.
ANNA I | Overall ExperienceI have done business with other local competitors of UHaul and lost everything in their storages. UHaul is the only one who has been willing to work with me to catch up on my account when things became difficult. I have worked with Rachel most of the time...and she has been awesome. Lori has also been wonderful. And, all of the other people who work at this Palm Harbor location have been cordial and helpful. For those reasons, you have my loyalty...and I thank you.
Carol T | First ImpressionsAll Good
STEPHEN T | Overall Experience$$$$$$$$$$$$
Demetrio S | Overall ExperienceGood people
don l | First ImpressionsThank you for everything
Faye T | Overall ExperienceLori was great!
Litsa F | Overall ExperienceWe were very happy
RUTH L | Overall ExperienceGreat experience
Carlos C | Overall ExperienceThe whole U-Haul team and experience were great! So helpful, thanks!
Scott G | Overall ExperienceRachel Pospisil was great to deal with.....
William G | First ImpressionsMade a reservation for a storage unit. They were aware my u boxes were being delivered. We arrived to unload them to the unit and were told we had no reservation. Extremely frustrating We were given a smaller unit which was not enough. We were told when we reserved the unit that this was the only one that size and it's a good thing we reserved it. Obviously this was a lie. The manager advised us that someone must have reserved it on line. We confirmed our reservation the day we reserved. Very poor customer service by the manager and no apology from her. She made up a story and obviously gave our unit to someone else. What is the point of a reservation? They took my credit card to hold the reservation for what purpose!
Sheri F | First ImpressionsThe only thing I did have a problem with was about halfway through my storage time there I think I was there for six months using a storage unit. they increase the monthly price without letting me know ahead of time.
Luis A | Overall ExperienceExperience was great! Will be a return customer when I am in need of a Storage Facility.
Katherine C | Overall ExperienceIt just got too expensive for me to afford.
JOHN H | Overall ExperienceI had a storage unit for 14 months, small 5x10 temperature controlled. However, my monthly price went from $104.99 to $139.99 by the time I checked out. An increase of over 30%.
Chad M | Overall ExperiencePlease follow up with Largo to confirm order # 28000070 has been closed out. 3 U-Boxes were delivered to Palm Harbor and emptied on 8/26/21 and I don't want to be billed for another month rental on 8/28/21
Brian S | First ImpressionsLong time customer with no complaints or problems. Very helpful staff - all long term employees at this location.
Barbara S | Overall ExperienceAll the staff was helpful except the supervisor, who I believe name is Rachel. I had my stuff in the unit for over a year. Told her on July 30th I would be moving my stuff out. She said have to be out by August 7th. I asked her multiple times if there was anything else I needed to do. She said no she was putting a note in that I would be moving & the 7th is the last day. I moved all my stuff by the 7th.I got a email for a late fee and rent for next month. Had to call she did not put a note in. She also on another date blocked my car in & when I asked if she could back the truck up. She said yes. But proceeded to continue unloading frieght for another 5 minutes. After, that she has given me dirty looks. She has a terrible attitude and should not be serving people.
brianna r | Overall ExperienceIt was a pleasure to have such a well maintained and secure facility to temporarily store my items, your commitment to your customers is refreshing and you made it easy to service my account through auto pay and email communication. I will definitely keep you in mind for future storage needs. Thank you, Joe
Joe G | Overall ExperienceI arrived and they helped me park the truck and arranged to let me leave it there overnight. Very impressed the customer service.
Susan A | First ImpressionsThe high prices, inaccurate sizing of units (my 10x10 was 10x8'.75"), taxes on top of unit rent (never in Cali or Nevada did I ever pay that, I have rented dozens of units in my life), forcing insurance on units, never in my 67 yrs did I ever pay that. Total heavy handedness and unethical corporate junk fees.
john b | Overall ExperienceServicio al cliente de excelencia. Convenient carts and plenty of them to help with your move to include carts to move mattresses.
julie h | Overall ExperienceThe monthly cost went up making in unaffordable for me.
Tracey G | Overall ExperienceThe palm. Harbor store was great. The pickup location in newington Virginia was not The staff were overworked abs grumpy. They needed help
JOHN C | First ImpressionsNot having 24 hour access to the storage facility was hindering
Robert D | Overall ExperienceVery unhappy with the fact that I paid $157.00 for 10 days. I used your service to move to Florida & storage facility for 3 months, then rented another trailer to move out of storage. Overall spent around or over $1000.00 & you people charged me a full months price for 10 days. That's the only thing I'm unsatisfied with.
Deborah K | Overall ExperienceTo Austin from Florida one way in 2019 and one way back to Florida in 2020, and one way to Tallahassee. Great vehicles and great service!
Allie H | Overall ExperienceYes I would Recommend someone to U-Haul but the rates for the units are too high Specially while going through this pandemic.
LaSondra W | Overall ExperienceI was having a very bad day. As a result I LOST/LEFT two items in the Uhaul Truck I rented. A pair of keys and my dolly. I recognized I left the dolly once I returned the truck. I scurried back to the Uhaul center where my dolly was waiting on me. The next day, I noticed I was Missing my keys. I back tracked where I could lost them...to my pleasure the Uhaul staff kept them safe for me also. Super people...and PLEASE tell them I said they are great.
leonard c | First ImpressionsClimate controlled, secure, well-kept - wouldn't go anywhere else.
Meaghan K | Overall ExperienceThe young man who helped me was very helpful, friendly, and very knowledgeable. I greatly appreciated how helpful he was. He answered every question that I had and was very friendly about it. I felt that he was a great asset to the company and wished that other companies hired such friendly and helpful employees. He had a great attitude. I am writing this as a real customer and not being paid to leave a survey.
JUDY P | First ImpressionsU-Haul storage worked just fine for me.
Curtis E | Overall ExperienceJust some confusion as to where to enter it is was resolved quickly.
Stavroula P | Online Move InPicture of the space was deceiving compared to actual space. My stuff came from a 2 bedroom condo. My movers had to force everything into the storage space. Had I known that earlier on, I would've gotten a bigger space.
ELPIDIO L | Online Move InStorage unit was fine. I visited the service counter a couple times and the staff is not friendly or helpful. Once I had a billing issue and I called manager Rachel several times and she never returned my call.
paula u | Overall ExperienceVery well organized, very helpful, very efficient. Nicely done!
JAMES K | Overall ExperienceGreat experience
JEFF R | Overall ExperienceThe experience and facility was overall very good. My only complaint is my on file Credit Card expired and I forgot to update the Web Site with my new one. U Haul did not notify me that I missed the payment because of the expired CC. They instead, charged me a late fee and sent a letter to my second point of contact. Very upsetting to get a call that I was late on a payment by my on file point of contact. Uhaul had all my correct information. But failed to contact me properly.
Richard H | Overall ExperienceRachel , And Staff Were Great !
William S | Overall ExperienceRob Brown
Karen M | First ImpressionsThe staff here are consistently excellent.
Frank Q | First ImpressionsI had this storage unit for 10 years and it was a great experience. The online bill pay was very convenient. I would definitely use this facility again.
ELIZABETH S | Overall ExperienceA very well-maintained facility with excellent services and products to fit moving needs. The only thing I found that needed to be improved on was the time it took to check-in at the counter. I think that needs to improve since time means everything when a customer is trying load and unload their personal belonging. As for the facility and personnel it could not be better. Thanks for taking such good care of the facility and your equipment.
WILLIAM C | First ImpressionsA very good experience. We retired and moved to the area last June. The storage was extremely helpful as we transitioned. We started with a larger unit and moved to a smaller one as we were able to assimilate our belongings. Birth units were good. The equipment provided was very helpful. Everything was clean and accessible. Thank You.
Gerald S | Overall ExperienceAlways great service from Uhaul! Thanks
Lisa V | First ImpressionsRachel was very helpful in explaining everything and setting up my unit.
John G | First ImpressionsLeon was great!!
Dana E | First ImpressionsGot water damage from a leak. Staff helpful with insurance claim. Would not take a unit on top floor re: possible water leaks. Manager was always helpful and professional.
KERRY K | Overall ExperienceLiz was so extremely helpful. Rented my storage spot and when we got to our assigned storage spot we quickly realized it was going to be way too small. My companion went back to the office and Liz quickly redid my rental agreement and even added my militray veteran discount that I forgot to ask for. We got a unit in the same area we were already parked at. GREAT JOB Liz!!!! Thank you. Our faciliry is in Palm Harbor, Florida.
Val K | First ImpressionsAwesome Professional Employees, Do Not Change Anything. Thank You Kindly.
cheryl h | Overall ExperienceMade my day!!!!! Professional & very knowledgeable
sofia g | First ImpressionsI was given a second floors unit which required using the elevator. My daughter was with me and we already have a fear of elevators and this elevator was broken. We were trapped inside for an hour. None of the emergency equipment worked inside. No one heard us yelling and banging on the door. I called the front office and was on hold so long my phone went from 50% to 4%. I ended up calling 911 to have the fire department get us out of the elevator or we would have been trapped in there all night. I didn't even get an apology from the manager and when I requested for her to switch me to a 1st floor, she first offered me a 3rd floor! Even after the trauma we just went through using their elevator. Worst move in experience ever.
natasha k | First ImpressionsFantastic facility. Thank you very much. Leon was great to work with.
Edward M | Overall ExperienceThe desk staff were very helpful. The area from which we entered our storage area has a huge cover which made it super convenient in the rain. I definitely recommend this location to people in or near Palm Harbor
Karen R | First ImpressionsOutstanding service and facilities.
Thomas f | Overall ExperienceAll the staff at the Palm Harbor location were very helpful. Definitely will use this location for all my moving and storage needs. ¡Gracias!
CHRISTINE U | Overall ExperienceOutstanding service!!!
Brandt W | Overall ExperienceAll great except some issues with the Operation of the security gates and cards working. I hesitated to go after business hours for fear of problems occurring.
marsha g | Overall Experiencethe best
frank b | Overall ExperiencePlease tell people the "movers" don't come with a truck. Almost turned into a disaster. Spoke to multiple people and no one told me I had to rent a truck and drive it. Also say the "movers" don't have dollys etc. Heard this is common complaint so please fix and help people.
Linda R | First ImpressionsPeople are very good and very helpful 👍 thanks to all of you for your help.
Eufemio R | First ImpressionsNicest U-Haul facility I’ve seen and the staff are awesome
David W | First ImpressionsI am a teacher and need a summer storage area. Usually another teacher and i share. I have been doing this for years. The facility i was in was easy and convienent. I LOVE THE NEW SUN SHADE OVER THE AREA!!!!! I will request it next year.
kim s | Overall Experience100 times better than Public Storage & 1000 times more convenient. Could not ask for better customer service.
Joe M | First ImpressionsI have used this storage facility for over 10 years. Rachel, the manager, has been so kind! She answered all my questions and was helpful when I needed to reduce room sizes. It has been a great experience.
MONIQUE R | Overall ExperienceThe Manager there was very nice and compassionate and understanding whenever I had a problem.
BRENDA D | Overall ExperienceRachel and her team work very well together and run a good operation LOL the only reason I know that is because of my multiple trips there to get things organized for our move!
carolyn r | Overall ExperienceThis facility was very clean and the staff very helpful.
Cynthia P | Overall ExperienceLaurie at the front desk has excellent customer service skills. She is always accommodating and helpful.
Jill V | First Impressions¡Gracias!
Charles P | Overall ExperienceI don't give many testimonials but feel I need to express the gratitude I have have on multiple occasions rented storage at her facility, referred multiple Families for their Rental needs and supplies and purchase all my Box/Supplies at that facility !!! Rachel the Mgr I must say goes above and beyond her job requirements and functions. Definitely personable, listens without interruption, always calm and endearing. I cannot give her a raise but definitely an atta girl.
MICHAEL E | Overall ExperienceEasy Peary start to finish. Awesome facility and friendly helpful staff. I would definitely recommend and use again.
suzan l | Overall Experiencedid it all online. worked great
Ed p | First ImpressionsExcellent experience
suzan l | First ImpressionsThe storage unit was for my son's personal excess items. He relocated to Brazil to start a Sanctuary for elephants, www.globalelephants.org. I had another storage area for business related items that I recently cleaned and rearranged to enable me to consolidate into one place. I had no issues with anything at your facility.
NORM B | Overall ExperienceLeon and Victor were amazing. They always go above and beyond to make to make me feel welcomed. My rental and storage move in was a breeze! Thanx guys!!!!
RENEE J | First ImpressionsFast, professional service paired with a clean and safe building environment. Very happy with our selection to use U Haul in Palm Harbor.
Phil C | First ImpressionsNo comment. No complaints.
Joanie P | Overall ExperienceI loved this location! The place felt safe and secure. Staff were very accommodating. Would put my belongings here again in a heartbeat.
larry r | Overall ExperienceI would have liked to be able to access at anytime as my best work hours are in the middle of the night. Otherwise I appreciated the staff that went out of their way to make my check in/out smooth.
Heather M | Overall ExperienceThe staff is the best around. Always willing to help if needed.
Eric B | Overall ExperienceVery good day to deal with. Thank you
linda m | Overall Experiencevery pleasant experience
jon w | Overall ExperienceExcellent service at any time!!
Betty J | Overall ExperienceSpecial thanks to Leon who went above and beyond to help us with our Upods and storage unit.
Glenn M | Overall ExperienceGreat customer service from the woman at front desk!
todd l | Overall ExperienceAlways helpful and knowledgeable Thank you
Mary B | Overall Experiencevery nice and well maintained.
Don G | Overall ExperienceService was quick and easy overall I had a very pleasant experience
Dray M | First ImpressionsCustomer service is outstanding
Betty J | First ImpressionsWell run business Clean secure service facility
Richard C | Overall ExperienceVery happy with everything
George T | Overall ExperienceFor the short time that we used the storage we had a very good experience thank you.
Diane A | Overall Experiencecould not find online reservation, .then called after i left in truck asking when i was going to pick it up. did not give my license back.did not close storage account even though told plan.
Chris B | Overall Experiencerenting the locker was straight forward, quick and easy. The guy that assisted us was very polite and efficient
lynn w | First ImpressionsWay too expensive
EDWARD D | Overall ExperienceThe staff was always friendly AND very helpfull!! The buildings were clean and well lighted. Always felt safe. Thanks.
sarah p | Overall ExperienceOur sales guy new his stuff he was very sweet.
Diane A | First ImpressionsNo comments
Armand P | Overall ExperienceIn the past it was hard to find carts but this has improved in recent months.
cheryl y | Overall ExperienceReally stupid that uhaul company policy doesn’t pro rate storage charges forcing people to pay for a service they are no longer using sounds ridiculous
Dalton D | Overall ExperienceHelpful staff, clean, secure building.
Julie K | Overall ExperienceGreat facility and convenient location
TRINA B | Overall ExperienceVery good and pleasant service experience.
john c | Overall ExperienceStaff member did a great job explaining everything
Sam V | First ImpressionsVery helpful and gave a good introduction to their facility and assistance in the getting ready to move in
George T | First ImpressionsToo many price increases and rent is too high
MARGARET F | Overall ExperienceEnjoyed working with you "RACHEL" YOU MAKE U-HAUL THE BEST! Janet Maloy Realtor
JANET M | Overall ExperienceExcellently run operation. Interactions with staff have been professional and outstanding. I want to single out Rachel who is on top of everything. Any organization would be lucky to have her. Than
aladar n | Overall ExperienceFor the 2 1/2 years we used this faculty the staff was very helpful. The only problem I had was inability to utilize handicapped parking due to U-Haul equipment parked in the space.
Barron B | Overall ExperienceGreat service! Staff was always helpful and the storage units were well maintained. Definitely recommend!
Melinda L | Overall ExperienceEmployees were helpful in getting us to our storage area
Donald W | First ImpressionsThey started by charging for my free month then when they canceled the charge the next day I started getting harassed about being late paying for free month. Even got locked out.
Mary E | Overall Experienceleon very professional
donald n | First ImpressionsNinguno
chris c | Overall Experiencevery expensive...It cost me $200 more to move because the elevator was broken . No compensation was offered from your company. Staff varied .
getulio h | Overall ExperienceVery accommodating.
Kathy B | Overall ExperienceMy unit was ready, paperwork went smoothly thanks to Rachel!
Julie K | First ImpressionsI am no longer a client, my rent payment was late by a couple days and 3 weeks later a late notice/demand letter was sent to a family member who was my emergency contact, that was uncalled for.
Gordon D | Overall ExperienceEveryone was amazing at this facility! I was having a rough time with the pick up location people and the uhaul hotline, but this place made up for that! She made our drop off and storage easy!
Phillip H | First ImpressionsGreat customer service and very easy to set up storage and return rentals. ¡Gracias!
Melinda L | First ImpressionsThis facility and almost every U-Haul facility is consistently good - with great, professional staff.
Nancy C | Overall ExperienceLoved the staff and the facilities were very clean. Would definitely recommend to other family and friends!
edwin j | Overall ExperienceRachel operates an efficient facility.
CHARLES G | Overall ExperienceSo quick easy and service oriented. Can't remember her name but she was great. Gracias
deborah h | First ImpressionsRon and Leo are very professional and always helpful. We felt safe and confident leaving for Missouri in 27ft Truck with transport.
Philip P | Overall ExperienceStaff at Palm Harbor location very courteous and helpful. This was a very difficult move for us because of our ages and medical condition. Rachel and her crew did everything possible to help us.
pat c | Overall ExperienceVery friendly and helpful staff!
paul c | Overall ExperienceWonderful facility, with friendly staff.
Ivonne B | Overall ExperienceVery pleased with our total experience. Employees were all very polite
ROBERT S | Overall ExperienceThe manager Rachel is very helpful and professional. I will continue business with them in the future and highly recommend.
jessica c | Overall Experienceclean and freindly
ROBERT Z | Overall ExperienceUhauls palm harbor location managed by Rachel Popsipil is by far a superb example of what you expect to see rolled out across the United States.Their attention to detail and service is bar none.BRAVO!
CARLISLE F | Overall ExperienceRates are higher than most but worth it. Each unit is climate controlled versus the hall that the unit is in which is a bonus.
Rachael h | Overall ExperienceVery professional friendly and helpful!!! 4 Stars open 7 days per week. Thanks for a smooth move.
Kathy B | First ImpressionsThis facility was exceptionally a benefit in my needs. Everyone was very polite and professional. Gracias.
David B | Overall ExperienceI've been a customer since 2013 and never had any issues with my items in storage or access for all of these years. The customer service has always been excellent and they are always ready to assist.
NATALIE A | Overall ExperienceThis was the first time we used the new UBOX service and it was a 1100 mile move and couldn't have gone better. We will definitely recommend this way to move, your employees were friendly and helpfu.
donna s | Overall ExperienceFast and friendly
Suzanne F | First ImpressionsThanks you so much! Nancy C
Nancy C | First Impressionsi love this store. i tell everybody i can how great you are. excellent staff! much appreciate you and thanks a million!!
arlene m | Overall ExperienceThe best U-Haul storage facility in the area.
LAWRENCE P | Overall ExperienceEasy in and out. Well run facility— even during the last hurricane the staff kept us informed.
DONALD H | Overall ExperienceFacility was Fantastic!! Exceptionally Clean with Friendly staff. Would highly recommend.
evie k | Overall ExperienceU-Haul took the worry out of using temporary storage--a very well run company, They think of everything to make storage easier.
Diana H | Overall ExperienceI had an excellent experience
Leslee W | Overall ExperienceOutstanding customer service!!!
MATTHEW B | Overall ExperienceI rented a UBox. Everyone was polite but not knowledgeable about UBox service. I had to call several times to get information AND Made several calls to get the UBox picked up from my driveway.
Karen M | Overall ExperienceGreat staff
MARILYN W | Overall Experience.
Ariana Z | Overall ExperienceMy only issue was that when I called to let them know i was out of the unit I was told I could not call them directly and had to go there in person. Not convenient at all. Thank you,
Kathryn S | Overall ExperienceLORI HELPED IN EVERY WAY POSSIBLE. SHE WAS EFFICIENT AND SHE WAS PLEASANT AS CAN BE! THANKS TO LORI FOR MAKING THE MOVING EXPERIENCE EASY! MERRY CHRISTMAS UHAUL!
DEBRA K | ReservationRachael is a UHaul Rock Star! Great staff and responsiveness, especially when software went haywire, charging twice for September's rent. I would do business with them again.
Debra g | Overall ExperienceGood service. Pricey though
Joe S | Overall ExperienceI had a very good experience. The staff was friendly and helpful.
Carole S | Overall ExperienceGreat experience
RENEE C | Overall Experiencecouldn't be better
michael w | Overall ExperienceExcellent customer service . Great and knowledgeable employees. That's why I continue to use this location.
dino m | Overall ExperienceHappy with all the services we have used here.
DREW D | Overall ExperienceEnjoyable experience
SHANE S | Overall ExperienceGreat staff, 1st rate facility.
Stanley K | Overall ExperienceRachel and staff are the best. I’ll always be back
Bob W | Overall ExperienceVery friendly staff and would go out of their way to help you! Glad I chose U-Haul at Palm Harbor, Florida!
Betty J | Overall ExperienceI would recommend to friends.
ANNIE I | Overall ExperienceVery quick and courteous service.
Stanley K | ReservationAll went well
THOMAS R | Overall ExperienceThey was really nice and helpful.
MALACHI R | Overall ExperienceWe reserved a 10x10 and were not told that it wasn't climate controlled. We checked in and were told that's all that was available. The unit then had a lock on it. There's a lot more to say but no roo
Kelley S | ReservationThe staff was outstanding and the facility/grounds were maintained with great care! If in need of these types of services again, I would certainly return here.
kenneth m | Overall ExperienceThe staff at this location are friendly and helpful with moving and storage solutions.
MICHAEL G | Overall ExperienceThey met my needs. Very satisfied and would use uhaul again if I needed storage.
jerry m | Overall ExperienceI have used this facility twice, 2months + each time & have been very satisfied. Should the occasion arise where I would need storage facilities I will use them again.
PATRICIA B | Overall ExperienceOutstanding service from the manager Rachel and her team. Very well run facility
jeff g | Overall ExperienceRachel has been great!!!
PAR T | Overall ExperienceI signed up for a 3 x 3 x 3 locker. But did not understand that I had to climb a ladder to get to the top locker. I am to old (81 years) to climb to the top so so had to cancel my contract
Robert B | Overall ExperienceAccess for renters would be ideal. The hours were not convent when needing accessin the mid evening hrs or later evening on weekend
joyce h | Overall Experiencegood
DAVE H | Overall ExperienceThe Staff is Courteous and Knowledgeable. They were more than happy to show me the many options they had. The unit was clean and easy to get to with a roomy elevator and courtesy carts to share
KEITH C | Overall Experience