Customer Reviews for U-Haul Moving & Storage of Palatine

100 reviews

1311 N Rand Rd   Palatine, IL 60074

(847) 348-8178

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 348-8178

1311 N Rand Rd
Palatine, IL 60074

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I will be using you again

Edward D  |  Overall Experience 
Rating:
5.0

Extraordinary polite and professional staff. Efficient and knowledgeable. A delight to work with

Irene m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl M  |  First Impressions 
Rating:
5.0

Emily at Palatine Illinois AND Sara at Petaluma California facilities are both great to work with!

CANDICE P  |  First Impressions 
Rating:
4.0

There was water in my unit at move in but the staff was super helpful in helping with that

Nicholas G  |  Overall Experience 
Rating:
5.0

Emily and her staff do an awesome job ! Friendly, helpful and courteous. I would , and do, recommend them to everyone !

CHRIS H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita G  |  First Impressions 
Rating:
4.0

hard to get on the phone , I often get directed to the main U Haul line

Yair C  |  Overall Experience 
Rating:
4.0

Communication could have included how to open overhead doors to drive in & if door automatically closes or if the close button needs to be pushed upon exiting. Also, what is the protocol when both drive in bays are occupied - do I have to wait until they drive out?

Tom M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erwin F  |  Overall Experience 
Rating:
5.0

Emily made my experience Amazing!

DIANNE T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamir B  |  Online Move In 
Rating:
4.0

Great service. Paperwork wasn’t as timely as it could be, but got it eventually through email.

Cody R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traian P  |  First Impressions 
Rating:
5.0

Emily the manager was amazing to do business with. She has that location like a well oiled machine. I was waiting in a line and I was amazed how she helped customers and also helped her employees during a very busy time. As a manager of people, I was amazed how she juggled everything with such poise.

Christopher R  |  Overall Experience 
Rating:
5.0

Great facility

FRANK B  |  First Impressions 
Rating:
4.0

Check in process was slightly confusing. using the app doesn't give enough details

Cody R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl m  |  Overall Experience 
Rating:
5.0

I was very pleased with the cleanliness of the facility as well as the maps that made navigating between the truck and unit simple

Chandra W  |  First Impressions 
Rating:
5.0

Uhaul store and storage facility at this location in 1311 N Rand Rd., Palatine, is great. All the staff and especially the Manager Emily Matlow are very professional, helpful and make it easy for truck rental and storage. The storage is always clean, safe, warm in the winter and easy access to the dock. I also recommend Imran and Michael for their great customer support and helpful during rental of truck and storage.

Augie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeet U  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Parveen N  |  Overall Experience 
Rating:
5.0

Very clean and easy to navigate, loved the drive in situation so i felt safe moving my items.

Brodrick G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda C  |  Online Move In 
Rating:
5.0

The online process to get a unit or rent a truck is somehow frustrating at times When it comes to the section of putting the personal information and uploading the ID pictures and also on the payment process. And there's no way figuring out what is causing the screen to keep bouncing back and forth in Step 1 and 2 before step and final payment. I tried different computer and OS and mobile App but the same. If you are lucky, it will got thru the payment screen, but putting the credit card also an issue. The customer support cannot also take the payment. Can someone check on this for my future order and rental of truck and storage.. Thanks.

Augie C  |  Online Move In 
Rating:
5.0

The last van I rented was nice and new. The storage was fine. Nice place.

Patrick F  |  Overall Experience 
Rating:
5.0

I've rented over time at other places and their prices kept going up yet the facilities remained the same. Uhaul never raised my prices. And here, the facilities were very modern and much cleaner. I liked the security system and ease of use to get in and out. Staff is very friendly. Highly recommend uhaul!

Susan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eva n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

warrah t  |  First Impressions 
Rating:
5.0

This is the cleanest, lightest, most convenient and secure facility ever. The staff were kind and helpful. I HIGHLY recommend this facility to anyone.

Christy P  |  Overall Experience 
Rating:
5.0

Self-storage facility was fine. My gripe is with the truck rental booking agent. It was not made clear to me I had significant follow-up with the storage facility. This cost me $250 extra with the movers I hired to unpack the truck.

Tim k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rahim B  |  Overall Experience 
Rating:
5.0

It's great because it is clean and heated

Ismael M  |  First Impressions 
Rating:
5.0

My only observation is that you have to get out of your car go in manually open the door swipe your card twice in 2 different card readers...in chicago when it's 10 degrees not very desirable Your competitors have a much much much better system The rest of the experience was awesome the young lady at check in so knowledgeable and awesome robert at the facility off the charts excellent clean well marked inside

MICHAEL S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam G  |  Overall Experience 
Rating:
4.0

Everything were great, the workers were nice and friendly and very helpful.

Dorothy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lora S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan T  |  First Impressions 
Rating:
5.0

Great experience!

Kyle S  |  First Impressions 
Rating:
5.0

I am completely satisfied with the service that I've received from helpful, friendly customer service reps. They were very friendly, kind and helpful.

Clydie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javerson L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian E  |  Overall Experience 
Rating:
5.0

The man who helped me was friendly and helpful!

Janine T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANTOS C  |  Overall Experience 
Rating:
5.0

Emily and Jeff were GREAT!!! Thank guys!! Rose

ROSA G  |  Overall Experience 
Rating:
4.0

My unit number was not included in the information forwarded to me.

Margaret M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brion P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfonso H  |  Online Move In 
Rating:
3.0

The two part system to get in was confusing. I also couldn't access the app correctly. I was setting up the app on my phone which required a one-time code. When I switched from the app to my e-mail app on my phone, it reset the app. It was impossible for me to leave the app to check my e-mail without resetting the state of the app. Because the two part (check in, open) system of getting in wasn't clear, I thought I needed to set up the app before getting inside the facility. I then drove my van full of stuff back home so I could get internet connection and use my phone and a laptop at the same time so that I could grab the one-time code without resetting the state of the app. If you could make the two-step system clearer and make it clearer that you don't need the app as long as you have the pass code, then that would be very helpful. It cost me an hour of time messing around with all of that.

Alfonso H  |  Online Move In 
Rating:
5.0

Thank you for your help

Christian R  |  First Impressions 
Rating:
5.0

The service I received at U-Haul of Palatine was great, especially Emily Marlow. She was very friendly and helpful with both my truck rental and return and storage move-in. Her customer service was exemplary.

Ryan W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brion P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric S  |  First Impressions 
Rating:
5.0

You should have staff in the storage building to show customers around. There are many doors but not for access into the building I was impressed by how very clean and well lit the facility is

cheryl m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan k  |  First Impressions 
Rating:
5.0

Office lady went above and beyond

Vladislav K  |  First Impressions 
Rating:
4.0

It would help having more signage inside and outside the facility. It was unclear where to find the office as well as locating the unit itself. A large map on the wall would be very helpful (i.e. YOU ARE HERE). One concern, there were a significant amount of sewer flies at the rear of the unit. Overall, Mike was very helpful. But the process did take longer than it should (lock did not work and we were moved to a different unit). It would be very helpful if someone could walk the custumer through the facility to locate their unit for the first time.

Iris H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anastasiia I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis F  |  Overall Experience 
Rating:
5.0

Joe keeps his facilities is tip top shape. Very clean. His staff are super friendly and helpful with questions.

Susan S  |  Online Move In 
Rating:
5.0

Very clean facility. Seems to be very secure.

Brent O  |  First Impressions 
Rating:
4.0

good value

Craig O  |  Overall Experience 
Rating:
5.0

Clean, bright, safe, comfortable. Love the indoor parking for loading/unloading. Nice job!!!

Edward Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruben m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony T  |  First Impressions 
Rating:
5.0

the place was clean, well lit, simply laid out with a comfortable temperature. i love being able to easily drive my uhaul rental truck into the building. also i appreciate all the 4 wheeler moving dollies you provided. thanks!

Edward Z  |  First Impressions 
Rating:
5.0

good service and friendly workers

Manuel Z  |  Online Move In 
Rating:
5.0

The new owner is absolutely wonderful! Super friendly and helpful in saving money not looking to make his customers overspend. His buying advice is compassionate. These are hard times and good customer service is very much appreciated!

Sandra M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward D  |  First Impressions 
Rating:
5.0

Great staff Very clean facilities Easy to work with

Ralph M  |  Overall Experience 
Rating:
5.0

Ez pezee for move in.

Brian S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dariusz C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katherine W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcia K  |  First Impressions 
Rating:
5.0

The particular room I booked was difficult to see on the sitemap but it was easy enough to find. This location is a winner, but a lot of the traffic on that side of the lot disregards the stop signs, so that might be dangerous for our customers.

Vincent C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael S  |  Overall Experience 
Rating:
5.0

Joe and his team are very helpful

STEVEN P  |  First Impressions 
Rating:
4.0

The UHAUL facility in Rand Rd. , Palatine is clean and very accessible but the UNIT PRICES are not competitive to other storage facility in the area like Public Storage and Extra space storage. For a long term stay it is very expensive for UHAUL monthly rates.. We are hoping they will make any monthly rates in the future. Thank you.

Augie C  |  Overall Experience 
Rating:
5.0

The people were very nice very helpful clean facility And I would recommend any of my friends and family

Alma R  |  First Impressions 
Rating:
5.0

Everyone was very very nice and knowledgeable! A+ facility

Mary P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig H  |  Online Move In 
Rating:
5.0

The bathroom door for the mens is very hard to open. My handicapped friend who was with me def struggled to open it

David T  |  Online Move In 
Rating:
5.0

John is very professional and caring of his customers

Victor C  |  First Impressions 
Rating:
1.0

I could not open my storage door. I called & called & no one helped. Awful experience. Still next morning no one answering or calling back even. Need to make things safe for ppl.

Debra S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosanna R  |  Online Move In 
Rating:
2.0

I wasn’t told how to properly get in and out of storage. Was not told about the “check-in” and “check out” procedure. Also was not told that the storage facility was 24/7 and had to add an extra day with my Uhaul because of it.

Christopher N  |  First Impressions 
Rating:
5.0

New facility. Very clean. Easy access. An improvement would be to display facility maps throughout and at the outside entrances. Also, if possible, waste containers.

Kenneth R  |  Overall Experience 
No reviews have been submitted for this location.

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