Customer Reviews for U-Haul Moving & Storage of Outer Hammond

2,415 reviews

415 Odlin Rd   Bangor, ME 04401

(207) 307-2244

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(207) 307-2244

415 Odlin Rd
Bangor, ME 04401

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Caryn and all the crew at this location went above and beyond my expectations of what I expected. Awesome experience. I will certainly use and recommend this location in the future. Very satisfied customer.

DAVID M.  |  First Impressions 
Rating:
5.0

Great customer service. Awesome experience. Very fast and friendly service. I was in and out quickly. I will most definitely recommend and be using this location again and again

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

TROY D. 
Rating:
5.0

Customer did not leave a comment.

LYNNE F. 
Rating:
4.0

I would have liked to have a walk around the rental vehicle with the attendant. Why? because of the dents in the vehicle. Also, the fuel tank had nearly a quarter tank less fuel in it than the rep. Had designated on my rental agreement. Cost me 20.00 for fuel to travel 21 miles.

GARY H. 
Rating:
5.0

They were all a huge help in a terrible time! Thank you again

ANDREW T. 
Rating:
5.0

The agent (Kevin) at this location who helped me was extremely helpful and friendly. He is a huge asset to this business. Thanks!

BENJAMIN W. 
Rating:
5.0

no comment.

Linda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tucker S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRIGGET E. 
Rating:
5.0

Caryn and her team strive to provide a superior service to their customers!

FRANCIS M. 
Rating:
5.0

Every employee I have come in contact with has been a pleasure to work with. The attitude towards me as a customer is refreshing.

John G. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Best rental equipment and employees are very helpful.

Brian S. 
Rating:
5.0

Everyone was very helpful through whole trip!!

Jason K.  |  First Impressions 
Rating:
5.0

Am very happy with my decision to use U-Boxes instead of hiring a moving company. The boxes were very convenient; they held a lot more that expected, and was much cheaper than hiring movers. This U-Haul location also recommended help unloading the U-Boxes through movinghelp.com and I was very pleased with the help I received from the movers I hired. All in all, I am extremely happy with the service I received moving my belongings with 2 U-Boxes.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

SHERYL C. 
Rating:
5.0

Customer did not leave a comment.

Sandra F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARL G. 
Rating:
5.0

The gentleman at this location was very nice and knowledgeable a breath of fresh air from the pickup.

BRITTANY W. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
4.0

Make sure all of the Ubox containers are in good shape & have covers.

STEPHEN O. 
Rating:
5.0

Easy access in and out. My only complaint would be the price. The price difference between trailer sizes is ridiculous IMO.

REBECCA W. 
Rating:
5.0

Good ppl to work with

VICTORIA W. 
Rating:
4.0

My only issue is not receiving a credit for unused time. I paid my final bill last week on Wednesday/Thursday and had had auto draft. I cleared out my unit on Sunday morning. Less than a week into the new cycle.

Jamie R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brookings s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Everette D. 
Rating:
4.0

Customer did not leave a comment.

Robert D.  |  First Impressions 
Rating:
5.0

Thanks to Caryn!

Linda R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARC G. 
Rating:
5.0

Service was great, To make the job in the storage area better you should invest in powered trailer movers. It is a lot to ask to be moving 1,900 lbs trailers by hand, or asking customers to place the trailer in a parking spot. I did not mind this task but I can see that some would become angry when asked to help.

Richard G. 
Rating:
1.0

Wiring was left exposed…..manager referred to my wife as “honey” on multiple occasions…….we were ultimately given a refund on the wiring……very disappointing

Aaron M. 
Rating:
5.0

Caryn was amazing! Will definitely be using UHAUL for all future services needed

TERRENCE J.  |  First Impressions 
Rating:
5.0

Caryn was amazing!

Terrence J. 
Rating:
5.0

Customer did not leave a comment.

Megan R. 
Rating:
5.0

Very well maintained and clean storage unit.

Allison M.  |  First Impressions 
Rating:
5.0

HAVE THE RESERVED VEHICLE THERE INSTEAD OF HAVING TO GO FURTHER TO GET ANOTHER ONE.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Everybody was very helpful and friendly.

JOHN M.  |  First Impressions 
Rating:
5.0

I have no recommendations. I thought they did a great job and very efficient and customer service was excellent. Thank you!!

Julie W. 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
5.0

The store manager there Caryn is amazing. She is running that office extremely organized and very well. A great experience. I would highly recommend it to others. Caryn made the experience great.

JASON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BAILEY A. 
Rating:
5.0

Wonderful service and assistance by a very nice man.

CHRISTINE R. 
Rating:
5.0

Excellent service. An impressive location. I wish I could traveled for three days in a truck cared for by this operation.

Beth C. 
Rating:
5.0

Wonderful guest service. Thank you!

kori p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eli B. 
Rating:
5.0

Customer did not leave a comment.

Lucie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELANIE G. 
Rating:
5.0

Caryn was super helpful getting us checked in and came to the unit when we had a problem locking the door. The special padlock wasn't there, so she went back to the office to get us one. After a stressful move, her kindness was much appreciated. Thanks, Caryn!

Helen R.  |  First Impressions 
Rating:
5.0

Caryn Webb, the manager, looked after us beautifully! I highly recommend this location! Thanks, Caryn 😊

Helen R. 
Rating:
5.0

Customer did not leave a comment.

DREW B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
3.0

Stop price gouging. See comments above.

LESTER C. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Truck and auto transport both needed some maintenance. I notified the UHaul representative that checked me in of the issues.

WILLIAM B. 
Rating:
5.0

Quick, easy experience.

MICHAEL J. 
Rating:
5.0

Excellent experience from the staff from arranging the pick up, hooking the trailer to my vehicle, and unhooking when I returned.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

I was lucky and got there early enough to get the one clerk there... three other people who came in later had to wait. But Daniel efficiently took care of my car dolly hookup and even found and remedied an issue. He was above average in his duties.

DENA W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Management and staff are awesome this is the only place I would go. They are the best

Duane W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

SHERI D.  |  Overall Experience 
Rating:
5.0

Without wifi & smartphones just asked someone and that was easy. Online mistakingly put us in a small unit but front counter customer service fixed that immediately. Awesome experience.

Daniel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deidra D. 
Rating:
5.0

All the staff was incredibly helpful and very friendly. I would certainly come back.

ANGELA A. 
Rating:
5.0

Very user friendly process, and staff knew their stuff.

PETER S. 
Rating:
5.0

Very clean

donna l.  |  First Impressions 
Rating:
5.0

The employees at the Odlin Rd location are always pleasant and efficient. We love this location and rent from this location always. Keep us the fantastic job and wonderful customer service!!

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
4.0

After the clerk left, I opened the trailer, and found charcoal in it. I decided to just sweep it out myself. Otherwise the clerk was great!

CAROLYN L. 
Rating:
5.0

Excellent product and service. Friendly and courteous.

DEAN C. 
Rating:
5.0

The staff were very friendly and knowledgeable.

SHAUNN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARIC S. 
Rating:
3.0

This is the second time in a month I have rented a 6x12 trailer and had an issue. The first time it leaked and ruined some furniture I had in there specifically to stay dry and yesterday all The electrical failed on the lights makiNg it unsafe to drive but had to anyway cause the trailer was loaded.

ANTONIO A. 
Rating:
5.0

Great people great service.!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Bruce T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

The staff members we spoke on the phone and in-person were friendly, helpful and sincerely interested in serving customers. They worked to help us solve problems and have a rental in a pinch. The vehicle was cleaner and better maintained than any other uhaul rental we have ever made. This is a top notch staff and location!

LEILANI S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Z

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

KELLEY M.  |  Overall Experience 
Rating:
4.0

Ensure a preventative maintenance is done prior to a customer renting. A tire was down to 20lbs, appears to have needed an oil change, and shakes when hitting 65mph. The guys at the counter were very helpful. Uhaul phone app not working at time of check in. Could not load pictures. Call 1-8pp Uhaul over 1 hour wait on the phone. They called me back, then hung up.

MICHELLE ANN G. 
Rating:
5.0

The staff at this location was extremely friendly, courteous, and helpful. The facility is immaculate!! Great facility and I would highly recommend them.

Sheri M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

James Michael H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

The bar code for the location needed for self equipment return should be by the area dedicated for returns not on the opposite side of the building

Dale G. 
Rating:
5.0

Dealt with Dan has great customer service skills and made the return easy as can be. Would recommend this U-Haul to anyone looking to rent

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

The staff at the U-Haul near the Bangor Airport is incredible. They were friendly and professional, and very efficient. Great employees!

Anita S. 
Rating:
4.0

Customer did not leave a comment.

Dianne M.  |  First Impressions 
Rating:
5.0

Thanks

MARCO M. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Our "move-in" staff, "Kevin", was very helpful, and explained everything. We had no problems or issues, we were very happy with everything.

Kevin F.  |  Overall Experience 
Rating:
5.0

Assistant manager was very helpful.

LISA L. 
Rating:
5.0

This is my go to store for equipment

ANTHONY A. 
Rating:
4.0

I rented a 26 ft for local use. The truck had 167k miles on it and ran terribly. I called the local branch to see about exchanging it for another and was given the roadside assistance number so someone could come assess the problem. The truck acted like it was only firing on half the cylinders. I'm a little disappointed I couldn't exchange for another. I returned it early and rented another elsewhere. I pity the poor soul that rents that gem of a truck.

DALE G. 
Rating:
4.0

I was supposed to pick up a 10' truck in Surry, ME. The day before the contract date I was notified that I could only get a 15' truck in Bangor, ME . . . further away . . . less convenient . . . truck used much more gas . . . a last minute change that almost derailed my entire trip. What is the point of a "reservation?" Leslie Clifford

GEORGE F. 
Rating:
5.0

The return went smoothly.

Roger S. 
Rating:
2.0

Way to expensive I got a 5'5 it was 75$ a month and not 24hour acsesss.. do not recommend

Patrisha C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ASHLEY F. 
Rating:
5.0

The Odlin Road site was well organized. An agent met us outside and did the return on his mobile device in less than 5 minutes. He was nice and professional.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Staff is friendly and polite

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

great customer service!!

LOUISE O. 
Rating:
5.0

Kevin was a great help in more ways than one in dealing with systemic FAILURES ON YOUR CORPORATE RESERVATION SYSTEM! HIS patience and persistence is what saved the day !Give the man praise and a RAISE!!! Extremely Sincerely, John

JOHN R. 
Rating:
5.0

Very friendly customer service

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP N. 
Rating:
5.0

Outstanding service and the facility is top notch!

PETER Y. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Caryn and the team at this U-Haul location are outstanding! I frequent this location often and have always been impressed with the level of friendliness and service that the customer service team conveys. I would highly recommend anyone visit U-Haul location.

FRANCIS M. 
Rating:
5.0

Great experience! Definitely exceeded expectations and would use again in the future.

bruce m.  |  Overall Experience 
Rating:
3.0

Location and people here were good to work with. My concern was the inability to successfully use the app for phone based pick up. It didn't work.. Also disappointed that after looking for cheaper mileage rate and not finding one online, seeing that the previous customer got a mileage rate 20¢ less than mine. Frustrated!!

Dave L. 
Rating:
5.0

Same as above Friendly and easy going Very positive experience Thank you

Peter A. 
Rating:
5.0

Nothing for the crew to improve on. The entire staff worked well with one another. All demonstrated professionalism and we're customer service oriented. The manager's performance was exemplary. Great job!

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY D. 
Rating:
4.0

Customer did not leave a comment.

Leslie E. 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Caryn and Kevin are super CSRs!

FRANCIS M.  |  First Impressions 
Rating:
1.0

Karen should be removed from her position effective immediately for treating me so badly. I have a fatal disease called ALS and live in a house with a garage door opener to which I have a remote to and I also have 10 animals and Karen lied and said I was living there when I have a house and a garage remote and 10 animals. She even lied to the cops and lied that was attacking her and threatening her. What was I going to charge her with my walker. She wasted my time and gave me emotional distress and refused me a full refund and went too far. She will be hearing from my attorney and should be gravely ashamed of herself for the way she treated a dying person. Then to send me a letter in my email saying I hope u continue to use uhaul. What an insult. I've never had so much pain from a uhaul in my life and u have lost a continued customer since 2013. Will never use uhaul again.

Cerys V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheryl C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lowell C.  |  First Impressions 
Rating:
5.0

The staff was extremely kind and helpful.

Donna P.  |  First Impressions 
Rating:
5.0

Kevin was very professional, courteous and extremely helpful. He was patient while he explained procedure and answered our questions thoroughly. The facility was very clean and well organized. Would recommend.

Sheila K.  |  First Impressions 
Rating:
5.0

Just getting started so I can't comment yet on the climate control feature which is very important to me. I am extremely pleased with the customer service not only the online process but the face to face customer service at the office staff working at the facility where I am renting.

Jean B.  |  Online Move In 
Rating:
5.0

The people at this store were amazing and went above and beyond to make sure my move was successful!!!

Kathlene F.  |  First Impressions 
Rating:
5.0

Great customer service!

KELLEY M.  |  First Impressions 
Rating:
5.0

Kevin, our U Haul staff person, was efficient, pleasant, and made everything easy! Very happy! Cheryl

Kevin F.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

AGMAR D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monica W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  First Impressions 
Rating:
5.0

Courteous, knowledgable, explained key-code card and storage rules so as to make the process easy; restroom very clean. Would highly recommend this facility to others.

Debbie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra F.  |  First Impressions 
Rating:
5.0

This is my second time using this location. I can honestly say that since last time, thanks to the new manager Caryn that the atmosphere is very different. It's more relaxed feeling when walking into the building. Keep up the great job uhaul team!

Michael K.  |  Online Move In 
Rating:
5.0

The gentleman that assisted me was professional and informative and respectful.

Kimberly T.  |  First Impressions 
Rating:
5.0

Caryn is excellent at her job and made the whole experience easy!

Kallie G.  |  First Impressions 
Rating:
5.0

The staff was awesome!!

JERRY R.  |  Online Move In 
Rating:
5.0

Thank you for the clean and safe unit.

Donna S.  |  Online Move In 
Rating:
5.0

Awesome Staff!

JERRY R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen O.  |  First Impressions 
Rating:
5.0

Very clean and secure, friendly staff.

ADAM M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Online map for the facility didn't show the location of our unit(s). Friendly on site staff were very helpful.

John C.  |  Online Move In 
Rating:
5.0

Everyone was so nice and helpful.

Linda R.  |  First Impressions 
Rating:
5.0

So far I am enjoying my service with U-HAUL

Megan D.  |  First Impressions 
Rating:
5.0

Staff was super helpful and friendly. Thank you Travis

Robyn B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James W.  |  Online Move In 
Rating:
5.0

Karen the manager was very helpful and made the experience outstanding.

MICHAEL O.  |  First Impressions 
Rating:
5.0

Really good experience. Staff was attentive, friendly, and knowledgeable.

Andrew H.  |  First Impressions 
Rating:
5.0

Caryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.

Miles G.  |  First Impressions 
Rating:
5.0

My first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle Murray

DANIELLE M.  |  First Impressions 
Rating:
5.0

Great people

Robert L.  |  First Impressions 
No reviews have been submitted for this location.

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