Customer Reviews for U-Haul Moving & Storage of Outer Hammond

2,457 comentarios

415 Odlin Rd   Bangor, ME 04401

(207) 307-2244

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(207) 307-2244

415 Odlin Rd
Bangor, ME 04401

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katharine S. 
Clasificación:
1.0

There are several things to improve. The "engine check" light was on the whole day. I beleive the car was behind inspection by one month. The back door was frozen shut. The self service website is poorly desgined either desktop version or phone version. Please take that down. The layout of the property is not well designed and not many people were around to help me. I did the website version for my expersion and I really regret it. I would really suggest that people go UHAUL in person to do their business. I have learned this the hardway.

thomas O. 
Clasificación:
5.0

I had great experience with the service that was provided

JASON U. 
Clasificación:
4.0

the truck ran great, However, It had just come back from being a long term rental. The inside of the windshield was hazy dense smoky. This I had to clean, what with a January sky and the sun low on the horizon for most of the trip. The windshield wash fluid was empty. The worst issue was either a dead rodent in the heating system or residue from said rodent. It was below 0 for the entire trip but i was forced to ride with the window down . This should have been dealt with before this van went back into service. I appreciate the $20 discount but it hardly makes up for a terrible experience.

MARK P. 
Clasificación:
5.0

The young man that accommodated me made this transitional drop-off effortless. He did everything for me and for that I'm truly grateful. This was money well spent. Thanks U-Haul!!!

MICHAEL W. 
Clasificación:
3.0

When someone says they have a three bedroom to move, give them the 26ft, the 20ft is no where big enough. Also I was told to fill the tank back to half, but I was charged for gas at my drop off even though I put gas in it at the station next door just before dropping it off.

RACHEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan C. 
Clasificación:
5.0

The facility was always very clean and organized. I felt that my items were secure and a close eye was kept on the facility. I appreciated the staff's communications if they had any questions about my unit - I felt comfortable keeping my items in the unit even when I was out of state for a few months as it was clear the facility was very well run.

Karen I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
5.0

Your staff member Daniel Fisher was friendly, thorough, patient, polite. He is definitely a keeper!

Wayne M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Violet G. 
Clasificación:
5.0

Helped me with extending my return date due to weather conditions. Very friendly and helpful.

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
1.0

I tried to return the truck the next day but I was sick with covid and couldn't ….. next time there should be an option for people who can't leave their house … it's not fair that I got stuck with a truck I didn't need just because I couldn't leave my house to return it … and to top it off I couldn't take the extra 10 dollars a day off for insurance because it was already in my policy even tho I wasn't driving the truck ….. not happy what so ever and will never rent from you guys again

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLISON M. 
Clasificación:
5.0

Adam was helpful and friendly. We were surprised and glad to see the facility open on New Years day. for our early morning drop off.

James J. 
Clasificación:
5.0

I find very strange that it cost me 300.00 to rent a trailer from Florida to Maine and the same trailer was 1000.00 from Maine to Florida. I guess its time to buy a trailer. I will not except price gouging again. I have been renting uhauls for years but uhauls greed will force me to make a change.

WILLIAM R. 
Clasificación:
3.0

I had $120 taken out of my account for using uhaul yet only $100 shows on the receipt.. I have the proof $120 was taken and have been ripped off the extra $20

Jerome R. 
Clasificación:
5.0

Treated well and pleasant staff. Fast and efficient departure and return of equipment. will use this location on next time and recommend to friends.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis H. 
Clasificación:
5.0

Everyone was wonderful!

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN S. 
Clasificación:
5.0

My entire interaction was truly flawless, I couldn't ask for better. 10/10 would rent from again

BERL G. 
Clasificación:
5.0

Extraordinario servicio al cliente

JANETTE B. 
Clasificación:
4.0

A mix up with providing the correct keys but easily sorted out. The cab was clean, the back of the van was not.

JAMES S. 
Clasificación:
5.0

Very efficient and welcoming.

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

1 small LED marker light was not working. I told the check in person and he said they would get right on it. Great trailer, great people, highly recommend!

ROBERT N. 
Clasificación:
5.0

Very fast drop off of the equipment. Hassle free and professional.

BENJAMIN G. 
Clasificación:
2.0

They gave us the wrong truck. I had to call the main office to straighten it out.

RONALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Filip N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Excellent service as usual!

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

They was awesomr

THEODORE Q. 
Clasificación:
5.0

Caryn and all the crew at this location went above and beyond my expectations of what I expected. Awesome experience. I will certainly use and recommend this location in the future. Very satisfied customer.

DAVID M.  |  First Impressions 
Clasificación:
5.0

Great customer service. Awesome experience. Very fast and friendly service. I was in and out quickly. I will most definitely recommend and be using this location again and again

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNNE F. 
Clasificación:
4.0

I would have liked to have a walk around the rental vehicle with the attendant. Why? because of the dents in the vehicle. Also, the fuel tank had nearly a quarter tank less fuel in it than the rep. Had designated on my rental agreement. Cost me 20.00 for fuel to travel 21 miles.

GARY H. 
Clasificación:
5.0

They were all a huge help in a terrible time! Thank you again

ANDREW T. 
Clasificación:
5.0

The agent (Kevin) at this location who helped me was extremely helpful and friendly. He is a huge asset to this business. ¡Gracias!

BENJAMIN W. 
Clasificación:
5.0

no comment.

Linda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tucker S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIGGET E. 
Clasificación:
5.0

Caryn and her team strive to provide a superior service to their customers!

FRANCIS M. 
Clasificación:
5.0

Every employee I have come in contact with has been a pleasure to work with. The attitude towards me as a customer is refreshing.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN W. 
Clasificación:
5.0

Best rental equipment and employees are very helpful.

Brian S. 
Clasificación:
5.0

Everyone was very helpful through whole trip!!

Jason K.  |  First Impressions 
Clasificación:
5.0

Am very happy with my decision to use U-Boxes instead of hiring a moving company. The boxes were very convenient; they held a lot more that expected, and was much cheaper than hiring movers. This U-Haul location also recommended help unloading the U-Boxes through movinghelp.com and I was very pleased with the help I received from the movers I hired. All in all, I am extremely happy with the service I received moving my belongings with 2 U-Boxes.

TERRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL G. 
Clasificación:
5.0

The gentleman at this location was very nice and knowledgeable a breath of fresh air from the pickup.

BRITTANY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZACHARY C. 
Clasificación:
4.0

Make sure all of the Ubox containers are in good shape & have covers.

STEPHEN O. 
Clasificación:
5.0

Easy access in and out. My only complaint would be the price. The price difference between trailer sizes is ridiculous IMO.

REBECCA W. 
Clasificación:
5.0

Good ppl to work with

VICTORIA W. 
Clasificación:
4.0

My only issue is not receiving a credit for unused time. I paid my final bill last week on Wednesday/Thursday and had had auto draft. I cleared out my unit on Sunday morning. Less than a week into the new cycle.

Jamie R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

brookings s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Everette D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert D.  |  First Impressions 
Clasificación:
5.0

Thanks to Caryn!

Linda R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARC G. 
Clasificación:
5.0

Service was great, To make the job in the storage area better you should invest in powered trailer movers. It is a lot to ask to be moving 1,900 lbs trailers by hand, or asking customers to place the trailer in a parking spot. I did not mind this task but I can see that some would become angry when asked to help.

Richard G. 
Clasificación:
1.0

Wiring was left exposed…..manager referred to my wife as “honey” on multiple occasions…….we were ultimately given a refund on the wiring……very disappointing

Aaron M. 
Clasificación:
5.0

Caryn was amazing! Will definitely be using UHAUL for all future services needed

TERRENCE J.  |  First Impressions 
Clasificación:
5.0

Caryn was amazing!

Terrence J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan R. 
Clasificación:
5.0

Very well maintained and clean storage unit.

Allison M.  |  First Impressions 
Clasificación:
5.0

HAVE THE RESERVED VEHICLE THERE INSTEAD OF HAVING TO GO FURTHER TO GET ANOTHER ONE.

Barbara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY L. 
Clasificación:
5.0

Everybody was very helpful and friendly.

JOHN M.  |  First Impressions 
Clasificación:
5.0

I have no recommendations. I thought they did a great job and very efficient and customer service was excellent. Thank you!!

Julie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

The store manager there Caryn is amazing. She is running that office extremely organized and very well. A great experience. I would highly recommend it to others. Caryn made the experience great.

JASON B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BAILEY A. 
Clasificación:
5.0

Wonderful service and assistance by a very nice man.

CHRISTINE R. 
Clasificación:
5.0

Excellent service. An impressive location. I wish I could traveled for three days in a truck cared for by this operation.

Beth C. 
Clasificación:
5.0

Wonderful guest service. Thank you!

kori p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eli B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE G. 
Clasificación:
5.0

Caryn was super helpful getting us checked in and came to the unit when we had a problem locking the door. The special padlock wasn't there, so she went back to the office to get us one. After a stressful move, her kindness was much appreciated. Thanks, Caryn!

Helen R.  |  First Impressions 
Clasificación:
5.0

Caryn Webb, the manager, looked after us beautifully! I highly recommend this location! Thanks, Caryn 😊

Helen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA B. 
Clasificación:
3.0

Stop price gouging. See comments above.

LESTER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
5.0

Truck and auto transport both needed some maintenance. I notified the UHaul representative that checked me in of the issues.

WILLIAM B. 
Clasificación:
5.0

Quick, easy experience.

MICHAEL J. 
Clasificación:
5.0

Excellent experience from the staff from arranging the pick up, hooking the trailer to my vehicle, and unhooking when I returned.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
4.0

I was lucky and got there early enough to get the one clerk there... three other people who came in later had to wait. But Daniel efficiently took care of my car dolly hookup and even found and remedied an issue. He was above average in his duties.

DENA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
5.0

Without wifi & smartphones just asked someone and that was easy. Online mistakingly put us in a small unit but front counter customer service fixed that immediately. Awesome experience.

Daniel M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Deidra D. 
Clasificación:
5.0

All the staff was incredibly helpful and very friendly. I would certainly come back.

ANGELA A. 
Clasificación:
5.0

Very user friendly process, and staff knew their stuff.

PETER S. 
Clasificación:
5.0

Very clean

donna l.  |  First Impressions 
Clasificación:
5.0

The employees at the Odlin Rd location are always pleasant and efficient. We love this location and rent from this location always. Keep us the fantastic job and wonderful customer service!!

RYAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
4.0

After the clerk left, I opened the trailer, and found charcoal in it. I decided to just sweep it out myself. Otherwise the clerk was great!

CAROLYN L. 
Clasificación:
5.0

Excellent product and service. Friendly and courteous.

DEAN C. 
Clasificación:
5.0

The staff were very friendly and knowledgeable.

SHAUNN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIC S. 
Clasificación:
3.0

This is the second time in a month I have rented a 6x12 trailer and had an issue. The first time it leaked and ruined some furniture I had in there specifically to stay dry and yesterday all The electrical failed on the lights makiNg it unsafe to drive but had to anyway cause the trailer was loaded.

ANTONIO A. 
Clasificación:
5.0

Great people great service.!

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L. 
Clasificación:
5.0

The staff members we spoke on the phone and in-person were friendly, helpful and sincerely interested in serving customers. They worked to help us solve problems and have a rental in a pinch. The vehicle was cleaner and better maintained than any other uhaul rental we have ever made. This is a top notch staff and location!

LEILANI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE M. 
Clasificación:
5.0

Z

RUSSELL P. 
Clasificación:
4.0

Ensure a preventative maintenance is done prior to a customer renting. A tire was down to 20lbs, appears to have needed an oil change, and shakes when hitting 65mph. The guys at the counter were very helpful. Uhaul phone app not working at time of check in. Could not load pictures. Call 1-8pp Uhaul over 1 hour wait on the phone. They called me back, then hung up.

MICHELLE ANN G. 
Clasificación:
5.0

The staff at this location was extremely friendly, courteous, and helpful. The facility is immaculate!! Great facility and I would highly recommend them.

Sheri M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne M.  |  First Impressions 
Clasificación:
5.0

Caryn and Kevin are super CSRs!

FRANCIS M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

James O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lowell C.  |  First Impressions 
Clasificación:
5.0

The staff was extremely kind and helpful.

Donna P.  |  First Impressions 
Clasificación:
5.0

Kevin was very professional, courteous and extremely helpful. He was patient while he explained procedure and answered our questions thoroughly. The facility was very clean and well organized. Would recommend.

Sheila K.  |  First Impressions 
Clasificación:
5.0

Just getting started so I can't comment yet on the climate control feature which is very important to me. I am extremely pleased with the customer service not only the online process but the face to face customer service at the office staff working at the facility where I am renting.

Jean B.  |  Online Move In 
Clasificación:
5.0

The people at this store were amazing and went above and beyond to make sure my move was successful!!!

Kathlene F.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff

AGMAR D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Monica W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra F.  |  First Impressions 
Clasificación:
5.0

This is my second time using this location. I can honestly say that since last time, thanks to the new manager Caryn that the atmosphere is very different. It's more relaxed feeling when walking into the building. Keep up the great job uhaul team!

Michael K.  |  Online Move In 
Clasificación:
5.0

The gentleman that assisted me was professional and informative and respectful.

Kimberly T.  |  First Impressions 
Clasificación:
5.0

Caryn is excellent at her job and made the whole experience easy!

Kallie G.  |  First Impressions 
Clasificación:
5.0

The staff was awesome!!

JERRY R.  |  Online Move In 
Clasificación:
5.0

Thank you for the clean and safe unit.

Donna S.  |  Online Move In 
Clasificación:
5.0

Awesome Staff!

JERRY R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
5.0

Everyone was so nice and helpful.

Linda R.  |  First Impressions 
Clasificación:
5.0

So far I am enjoying my service with U-HAUL

Megan D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

James W.  |  Online Move In 
Clasificación:
5.0

Karen the manager was very helpful and made the experience outstanding.

MICHAEL O.  |  First Impressions 
Clasificación:
5.0

Caryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.

Miles G.  |  First Impressions 
Clasificación:
5.0

My first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle Murray

DANIELLE M.  |  First Impressions 
Clasificación:
5.0

Great people

Louise A.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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