Comentarios del cliente para U-Haul Moving & Storage of Outer Hammond

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Outer Hammond

Grado total:

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Kim M.
Grado:

El cliente no dejó un comentario.

Lawrence R. | First Impressions |
Grado:

El cliente no dejó un comentario.

Iain B.
Grado:

El cliente no dejó un comentario.

James P.
Grado:

El cliente no dejó un comentario.

Casey W.
Grado:

El cliente no dejó un comentario.

Eugine M.
Grado:

El cliente no dejó un comentario.

Edward S.
Grado:

The facility was clean, friendly and the staff was super helpful and pleasant. The reason for my ratings is that the trailer broke down half way through the trip and I couldn't get any help from U-Haul - either at the store or the national level. They didn't have anyone to cover roadside assistance (even though I broke down in the State Capital!) and I had to fix it myself and limp along for the remainder of the trip.

Lisa T.
Grado:

El cliente no dejó un comentario.

Stuart S.
Grado:

El cliente no dejó un comentario.

jeffrey W.
Grado:

El cliente no dejó un comentario.

Joshua L.
Grado:

The truck was way behind others when we arrived for pick up so we were 20 minutes late leaving. There was a wet, rusty nail in the back of the truck that we had to clean before putting our belongings into the truck. The associate we dealt with was very helpful with everything going on.

Mark B.
Grado:

El cliente no dejó un comentario.

Peter R.
Grado:

You guys are great and friendly service

Christine B.
Grado:

El cliente no dejó un comentario.

adam J.
Grado:

Outstanding service!

Ty M.
Grado:

Keep up the good job.

James O.
Grado:

Very clean, easy to navigate where to go in, where to bring the truck to, etc. Staff was very pleasant.

Scott B.
Grado:

Had a billing issue which was resolved asap. Nice to see

Jeffrey K.
Grado:

El cliente no dejó un comentario.

wanda s. | First Impressions |
Grado:

The sales man was very polite and got us just what we needed in a timely manner.

Francis M. | First Impressions |
Grado:

El cliente no dejó un comentario.

Travis K.
Grado:

I waited 45 minutes to pickup when I had reserved a truck online, then got nothing in return for compensation.

Rick D.
Grado:

I reserved a 10' truck on a Sunday. The reservation was for the following Tuesday Afternoon. According to the website, I was all set! I received a call from the UHaul location on Tuesday morning. I was told that they had "oversold" and the vehicle was not available. I was offered a van or a 15' truck. I didn't want to drive the truck so I accepted the Van. It was not big enough for the job and it was necessary to make a second trip. I was not happy with the service.

Keith s. | First Impressions |
Grado:

El cliente no dejó un comentario.

Theron L.
Grado:

All the people in the Bangor are great but Trevor is very good to me and his customers. Trevor is the one I have been dealing with for a long. Please recognize Trevor a very valuable asset to Uhaul Bangor. Thank you for having Trevor on your team. Stay blessed and keep up the great work. Blessings Theron Letterlough Jr ChristBalling

Clarence M.
Grado:

El cliente no dejó un comentario.

Travis B.
Grado:

El cliente no dejó un comentario.

Charles K.
Grado:

El cliente no dejó un comentario.

Angela G.
Grado:

Trevor and the entire staff were extremely helpful. Great customer service!!!!

Colin C.
Grado:

El cliente no dejó un comentario.

Phillip F.
Grado:

Not to improve but a shout out to the guy who waited on me.

Timothy B.
Grado:

The manager Trevor was extremely helpful and pleasant. Even let me borrow a trailer ball when i realized i had forgotten mine. And the woman at drop off was also very pleasant and helpful. Very happy with the experience.

Lori K.
Grado:

The manager Trevor was very patient and kind even when I was cranky with him. He made the whole process easy and brought a smile to my face even on an extremely stressful day after packing till 3am. Great customer service! I would most definitely recommend Uhaul on Odlin Rd to anyone and tell them to ask for Trevor! Thank you! Lori K

Krista W.
Grado:

El cliente no dejó un comentario.

David K.
Grado:

The drop off location in Bangor, Maine was great, easy to find and the customer service was excellent

Kaitlyn E. | First Impressions |
Grado:

Great customer service

shawn G.
Grado:

El cliente no dejó un comentario.

Gary C.
Grado:

Door broke during closing it

David C.
Grado:

Great service!

Richard B.
Grado:

El cliente no dejó un comentario.

JILL E S.
Grado:

El cliente no dejó un comentario.

corey M.
Grado:

El cliente no dejó un comentario.

Robert F. | Overall Experience |
Grado:

Thank You ........for being there when I needed you.......the unit that I had was perfect or me. I'll be back....... :-) ROBERT FORTIER

Tony R.
Grado:

El cliente no dejó un comentario.

Elijah G.
Grado:

Super fast and friendly....Needed a trailer a day later and they were right on it!!! Will for sure go back to this location next time!!!

megan B.
Grado:

El cliente no dejó un comentario.

TRAVIS S. | First Impressions |
Grado:

Trevor is a rock star

Mitchell W. | Overall Experience |
Grado:

I think that, 'thank your for your patience' was far too explored in the initial hiring orientation. It was,seriously, the worst experience of my existence. I do not know how U-Haul is in business.

Stephen B.
Grado:

El cliente no dejó un comentario.

DONALD H.
Grado:

El cliente no dejó un comentario.

Christopher T.
Grado:

Very Helpful and Friendly Staff, They set up my trailer rental and unhooked it when i was done, Thanks U-haul team.

Gary P.
Grado:

My experience was good but I was disturbed by how one of your employees handled a customer that accidentally was driving the wrong direction on the return side of the building. It was an older customer that made a mistake and got yelled at by one of your employees. When the customer confronted him he then yelled back at the customer “Your the one being an a**hole!”. Being a retail manager I thought this was uncalled for regardless of if the customer was wrong or not. I mentioned it to the cashier/service associate Dan at the front counter and he mentioned it was someone higher up but I didn’t get a name. The incident happened Wednesday 01/22 around 10-1030am. I believe the customer came back into the store and spoke to Dan about it but I wanted to mention it as well. Not good for business when you have employees swearing or yelling at customers. I would want to know if this happened in my store.

Brad A.
Grado:

Daniel is a solid employee. People like him create return customers.

Richard J.
Grado:

El cliente no dejó un comentario.

Philip D.
Grado:

El cliente no dejó un comentario.

Stephen H.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

El cliente no dejó un comentario.

Terry S.
Grado:

the staff and manager were extremly professional and curteous

WAYNE E.
Grado:

winter tires for Maine winters

Andrew I.
Grado:

Complete opposite of pickup location they were helpful and what I would expect a company would want to represent them

Kyle E. | First Impressions |
Grado:

Great service great location and the most secure storage units I've ever seen! Fort Knox of storage units! Couldn't ask for a better experience. Thanks for taking care of our belongings!

Vernon R.
Grado:

El cliente no dejó un comentario.

Michael K. | Overall Experience |
Grado:

Trevor and his team are and amazing crew. We had financial problems that caused later payments but they never guilt tripped us as some other companies did. Awesome team to do business with.

Elisabeth P.
Grado:

El cliente no dejó un comentario.

Scott S.
Grado:

El cliente no dejó un comentario.

Betsey S. | Overall Experience |
Grado:

Very helpful and courteous customer service! Very prompt and friendly associate helped me with the process of moving out of my storage unit. I really enjoyed using Uhaul Storage for my storage needs!

Kim S. | Overall Experience |
Grado:

Worked well for my needs!

Norman M.
Grado:

liked the ease of the location versus Summer st..

Sally E.
Grado:

Very personable and helpful.

Dustin P.
Grado:

As a former manager of a uhaul location my only suggestion is that I should’ve been offered a rotation truck instead ;) Daniel was great and very thorough with the rental! P.S. Hi Shawn

Samantha S.
Grado:

The employee named Kevin went above and beyond for me during my experience at this U-Haul location. He should be commended for his hard work.

Tyler S.
Grado:

Nothing needed for improvement. Very satisfied with the pick up

John L.
Grado:

Everything was ??

Robert H.
Grado:

El cliente no dejó un comentario.

Rodney H.
Grado:

El cliente no dejó un comentario.

Greg T.
Grado:

Absolutely no problems, easy transactions pick up and drop off

Frederick S.
Grado:

Just dropped off the store was closed

Derek N.
Grado:

El cliente no dejó un comentario.

Keven J.
Grado:

El cliente no dejó un comentario.

Thomas C.
Grado:

Have used U-Haul at this location sereval times. Great service.

Felicia W. | First Impressions |
Grado:

The staff was friendly and helpful. Would definitely use this location again.

charles M.
Grado:

El cliente no dejó un comentario.

Maland W.
Grado:

No issues, it when very well.

Christopher B.
Grado:

Always prompt best service!! Thank you

Steven B.
Grado:

El cliente no dejó un comentario.

Carolyn H.
Grado:

Have more inventory

Brian B.
Grado:

El cliente no dejó un comentario.

William C.
Grado:

Not charge someone 66.9 miles in full after an extension on a rental that was prepaid for 50 miles. I went 16.9 miles over the 50 prepaid for after 4 days of extending the rental. I expected to be charge the daily rental and fees for extending rental but not 66.9 miles in full upon return! Simple!

Morgan B. | Overall Experience |
Grado:

No high pressure sales. Great service. Timely installs and delivery. Just a great place to keep my stuff with 24 hour access when I was living in a hotel for 3 years in Bangor.

Marlene T.
Grado:

El cliente no dejó un comentario.

Randy S.
Grado:

I would start to use OdoBan or Febreeze to at least attempt to rid the cabin area of previous marijuana smell. The window open was helpful but not lasting. The customer service team was excellent!

Erin L.
Grado:

El cliente no dejó un comentario.

Camryn F.
Grado:

El cliente no dejó un comentario.

Joleen M.
Grado:

El cliente no dejó un comentario.

matthew m. | Overall Experience |
Grado:

There was an extremely long wait to return the vehicle. To the point that I just left the keys on the desk with my contact information.

Ilya A.
Grado:

Kevin was very professional and helpful ...

Joshua F.
Grado:

The self-return function of the app did not work well. The staff was very understanding when I explained the situation the following day.

Peter S.
Grado:

El cliente no dejó un comentario.

Scott C.
Grado:

El cliente no dejó un comentario.

William M.
Grado:

El cliente no dejó un comentario.

Timothy E.
Grado:

This place was great.

Daniel C.
Grado:

El cliente no dejó un comentario.

Tamara R.
Grado:

the whole experience was excellent, great customer service.

Caitlin R.
Grado:

Not change the location of my pickup as I’m walking through the door of another location.

Lynne D.
Grado:

Clean building and yard. Staff was wonderful to deal with!!!

Robert F. | Overall Experience |
Grado:

Great company

Stephanie N.
Grado:

El cliente no dejó un comentario.

Linda S.
Grado:

Awesome customer service. Extremely professional. Fast and efficient. Trailer in great condition. Easy pickup and return. Great experience.

katelynn O.
Grado:

El cliente no dejó un comentario.

Juanita M.
Grado:

El cliente no dejó un comentario.

Reg A.
Grado:

Location was very convenient and Trevor was super helpful!

Sherri M.
Grado:

Trevor was an incredible help. He’s very good at his job.

Cristel T.
Grado:

Employees at the summer street Bangor maine location were extremely stoned. We were met with an intense smell of marijuana as soon as we walked through the door. We reserved a 26' truck, when we arrrived to pick it uo it had a huge chunk missing from pass-side rear outer tire. We had to downsize to a 20' truck. That truck had obvious cosmetic damage, and a slow leak in a rear inner dual tire, we had to put fix a fkat in it so we didn't have to stop every 100 miles to put air in it. The Odlin road location in bangor Maine was excellent m. Derek and ashley fixed all the issues we had with the summer street location, the "janitor" as well, he was the Former manager, i forgot his name.

Timothy R.
Grado:

Not enough employees to wait on customers

James L.
Grado:

El cliente no dejó un comentario.

Robin N.
Grado:

Ashlee helped us tremendously!!! She did everything she could to make sure we got a 15' foot truck!!! She deserves the utmost thanks for going above and beyond to make sure we were happy!!

Barbara S. | Overall Experience |
Grado:

Very clean. Staff was super friendly and helpful!

KEVIN W. | Overall Experience |
Grado:

Outstanding service! Appreciate the help and future assistance! Thank you!

Philip B. | Overall Experience |
Grado:

The store Manager was more than helpful. Awesome guy

FRANK A. | First Impressions |
Grado:

Great people

Sonja T. | Overall Experience |
Grado:

Thanks for a great experience during the challenge of moving long distance. You guys and gals...ROCK!

thew s. | Overall Experience |
Grado:

Staff was exceedingly helpful, and the facility is safe and secure.

Avuntaura G. | Overall Experience |
Grado:

I have absolutely no complaints, this was the best storage center I have used yet.

James M. | Overall Experience |
Grado:

Thank you!

Sarah & Jon F. | Overall Experience |
Grado:

Very helpful for all of our transactions

SHANNON C. | Overall Experience |
Grado:

I paid for a full month but moved my stuff out 2 weeks or more than my next due date and didn't get a refund which I was told I would

Rose & Vincent N. | First Impressions |
Grado:

Trevor was awesome ! He answered all my questions and has great customer service ..

Shannon G. | Overall Experience |
Grado:

I always use uhaul for rental moving trucks and storage...its so easy and convenient..

Kathi R. | Overall Experience |
Grado:

The manager was nice and friendly. The staff well informed on all questions. I recommend Uhaul as the #1 moving go to !! Thank you!

Timothy W. | Overall Experience |
Grado:

Thank you, your staff provided a great experience!

Joanna & Rob B. | First Impressions |
Grado:

An extremely adept, confident, friendly and inviting staff. Clean storage facility. Indoor bay for loading/unloading was appreciated. Exceptionally convenient location: DD & hotel across the street.

Robert J. | Overall Experience |
Grado:

thank you very much for the use of your facility I will highly recommend this to people who need to use storage it is centrally located and easy access

Betsey S. | First Impressions |
Grado:

The representative that I worked with was very helpful and kind. She helped answer all of my questions and concerns and walked me through the process of using my storage unit. Thank you!!!

Jennifer B. | First Impressions |
Grado:

Prompt, professional, and courteous. I really appreciated how simple they made it for me to get everything squared away.

Daniel C. | First Impressions |
Grado:

The units were clean, and well kept

Vance J. | Overall Experience |
Grado:

You have a great manager, Trevor provides great customer service. A great representative for UHaul!

Fatih S. | First Impressions |
Grado:

Move in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.

Marjorie W. | First Impressions |
Grado:

The woman who got me signed up for a storage space and truck was exceptional. Her name is Ashley. The person who was there the day before was definitely not helpful. Ashley is an asset to Uhaul.

Emily D. | Overall Experience |
Grado:

Everything was clean and secure. Unit was dry through the weather and had access to clean bathrooms on site. Unit was awkwardly tall instead of deep, but stacked it up high and all worked out well.

Mary ANNE & John C. | First Impressions |
Grado:

Excellent service on part of U-Haul Staff.

Jim T. | First Impressions |
Grado:

Personnel worked very hard to satisfy my needs as they changed during my move. I was very pleased with their response.

Lauren L. | Overall Experience |
Grado:

They were great people to have store my stuff will use them again.

Randy B. | Overall Experience |
Grado:

Really nice,new,clean,safe. Excellent place to store stuff!!! Thank you

dan m. | First Impressions |
Grado:

Great customer service

Crystal A. | First Impressions |
Grado:

Amazing Employees very easy to deal with very considerate n professional

Greg D. | Overall Experience |
Grado:

Staff beyond great, can’t say enough. Facility wonderful.

MIchael T. | First Impressions |
Grado:

The manager Trevor was excellent of explaining everything to me and helping me unload my truck. I would recommend the storage unit to anybody.

Glen D. | First Impressions |
Grado:

Great service, great people. Everyone was friendly and helpful.

joy N. | Overall Experience |
Grado:

During our time there there was an issue with the outside door to the building where our unit was. It took a couple of days to fix and that bothered me.

Lisa B. | First Impressions |
Grado:

Thank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.

Victoria R. | First Impressions |
Grado:

Very helpful

Jean B. | Overall Experience |
Grado:

Everything was fine except the condition of the uboxes. They did not give me a sense of security. However, the professionalism of everyone involved was exemplary.

William T. | First Impressions |
Grado:

Mr. Warren was very professional and helpful, and got me and my wife fixed up for our storage needs at your Outer Hammond Street location.

daniel k. | Overall Experience |
Grado:

I was very pleased with my storage experience.

Albert K. | Overall Experience |
Grado:

I did not see the storage facility

Randy B. | First Impressions |
Grado:

Nice employees, and extra clean facility! I'm impressed 2nd year rented a storage unit very nice!!!

Brenda C. | Overall Experience |
Grado:

Everyone at this facility is friendly and helpful.

Jordan B. | Overall Experience |
Grado:

The monthly price of the storage unit was quite high in comparison to other units in the area but great customer service and clean, secure facilities.

Bennett A. | Overall Experience |
Grado:

you need more staff had to wait several times.

Jordan B. | Reservación |
Grado:

Great customer service with last minute changes to my reservation. The move went very smooth thanks to staff help!

Jonathan C. | Overall Experience |
Grado:

I can't give any part of U-haul a "positive" rating. It cost me 10X more in the end even threaten me and my daughters lives via sheer negligence, no one has even tired to correct my losses #HireMovers

Morgan B. | Overall Experience |
Grado:

I had to use the walkietalkie to get customer service but other than that it is a great experience.

WILLIAM B. | Overall Experience |
Grado:

Professional staff

Thomas F. | Overall Experience |
Grado:

good service and nice new building

Geraldine C. | Overall Experience |
Grado:

The manager and staff were very helpful.

Scott F. | Overall Experience |
Grado:

Matt helped us, He is so hard working and hustles. He could use more help during the summer tourist season, Trevor also works very hard and runs around hustling to assist customers--YOU HAVE THE BEST.

Charles L. | Overall Experience |
Grado:

Great facility and people. Be patient, the office can be busy at times and a little slow.

Thomas P. | Overall Experience |
Grado:

Very clean units. We would definitely use the oldlin road U haul again. It was convenient right off the Interstate.

Lewis H. | Overall Experience |
Grado:

Friendly staff the lady went above and couldn't believe how nice the place was

VICTOR A. | Overall Experience |
Grado:

Great staff

Jeremiah M. | Overall Experience |
Grado:

I was promised a refund of $100 since my containers didn't arrive on the first guaranteed due date, and for the mess involved in getting my stuff here. I never got that refund.

Jeremy B. | Overall Experience |
Grado:

Great staff and service. Would highly recommend.

Jeffrey C. | Overall Experience |
Grado:

very pleased with service and location is very convenient. Thank You.

No reviews have been submitted for this location.

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