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danielle b. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Outer Hammond
Testimonials From Recent Customers
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They didn't have a ten foot truck, even though the website said they did. They kindly gave us a fiftenn foot truck instead.
Kathleen I.Drove 18 hours from North Carolina and got to the u-haul. The reservation with the customer service people on the phone apparently had been all sorts of messed up. The general manager over the other store across town as well as another gentleman both named Matthew were both very accommodating. They gave me another unit at the store down the road and hook me up on the price for the inconvenience. When I got there the one that they sent me to actually had a lock on it already but even the staff at the other location were amazing about jumping right on that and getting us into an open unit. Matthew at the desk was absolutely exceptional with communication and even apologize a few times like it was his own fault. I honestly wish I had employees like him. He thought with his heart and his mind and was definitely more customer-based than I've ever seen.
Matthew T. | First ImpressionsCharged me for insurance when I did not request it
Ty T.Very professional and helpful. The whole process was seamless.
Dan W.The security card was giving me a problem, and there was no lock in the unit, but the staff promptly helped with everything.
Beth M. | First ImpressionsI don't know. The people were very cool and super helpful. I have no problem using UHaul again!
Matthew A.The 10'x10'x8' climate controlled storage that I had reserved wasn't available and the employee wasn't helpful at all in explaining why and didn't offer any sort of compensation or offer me 2 of the 10'x5'x8' units instead at the same price as the unit I had reserved
JAMES F. | First ImpressionsAbsolutely terrible. There was one person working the counter, ended up waiting about 25 minutes + another 10 while at the counter due to the reported slowness of the software. Tried to use the mobile site for the after hours return but the site is nonfunctional with none of the log-in/account systems working as intended. If I am charged a fee for this I will be quite upset.
Uriah D.There is a very large lack of communication with uhaul hitch installations. There are no update calls and the hitch installer damaged my muffler in the process. Adam flipped the whole experience for me, giving me great customer service, a refund for the damage, and updates. I would recommend this place only because of Adam
RENEE D.I was assisted by the owner and he was very helpful. My trailer ball was the incorrect size and he was able to find me one very quickly and get me on the road. I was not expecting this type of service and he went above and beyond even on a busy Saturday morning.
Eldon B.Great Customer Service and Staff all smiles and courteous.. Great Job!!!
Jeffrey C.Very smooth experience. Highly efficient and professional staff. Friendly and courteous.
Nancy P.I reserved a storage unit that wasn't available. It'd be nice if you'd either let us start the rental of the unit in advance or say that it may not be available. What a douche move when your hauling something 500+ miles
Aron N.It's bogus that I can select a truck for pick-up in my location online but only get notified the day prior to pick-up that my town doesn't stock trucks that size. As such, we had to drive an hour to get the truck. The associate who assisted us didn't give us the blankets we purchased so we had to go back in and get them and he had the worst customer service skills. He never once addressed the gentleman that was with me and instead would ask me what his name was and his phone number, he was literally standing right behind me. He also told us outside when bringing the truck around to ignore a light that was on in the truck but never documented in our paperwork that a light was on.
SARA C.Adam is a great representative to deal with. He made the whole process very simple and quick!
Shawn M.Outstanding service and equipment. Trailer was in good condition and was ready when I arrived.
Charles P.You do not honor your reservation system and had rented out the unit that I reserved and then claimed earlier online. Due to this incredibly misleading system and the blatant lies in your confirmation email, I drove to with a U-Haul truckload of furniture to a storage unit that was not available. This put your wonderful customer service rep in a terrible position and ruined my day along with my opinion of your company. The customer service rep worked hard to find a solution for me. Your people deserve better. So do I.
Lindsey l. | First ImpressionsThe rep that waited on me did a fantastic job. Friendly knowledgeable and great service experience
JOHN T.Get better managers.. poor customer service . I stated I wish I had gone with Penske then…as one of your managers stated, “yes you should of.†PS. I'll be sure to go with Penske…take your managers advice. I don't know who's doing the hiring but you should know….must be scraping from the bottom of the Barrel. Good buy UHual… I'm coming back for you Penske. As if you even give a shit anyways . No referrals from me.
MICHAEL B.See above comments
virginia C.All was great! Thanks
Belen R.I had changed reservation from one way rental to round trip and then had to extend by 5 days. Then, it turned out I didn't need it as long and returned the truck to Bangor 4 days early. Location refused to credit the 4 days even though I brought equipment back early. Initially rented out of the Old Town branch but they didn't have the required equipment. Should have waited until they did as Old Town always has excellent service as it relates to truck or trailer rental.
John J.I don't recommend.
Kerry H.repeat customer here....not by accident or without choice.
EDWARD F.Everyone was very polite and helpful. Awesome customer service.
Robert S.The manager, Matt, and his team were fantastic! Matt walked us through the different options and gave great advice to help us decide which size truck to get. He was kind and helpful and made sure that we felt comfortable throughout the process. He offered a lot of flexibility when scheduling our pickup and overall made our move a breeze!
Calvin T.Location is great, customer service was helpful and timely. Maintenance on the truck I rented was concerning as the steering on my 26ft truck was not aligned and the truck was somewhat difficult to steer down the highway (especially with full load) and maneuver around time as it had a significant pull to the left.
William B.Has to wait inside for 10 minutes for someone to come out from the back. Didn't explain the cost well and tried to charge me for miles I had already paid for. Truck ha spray paint in the side of it, radio didn't work.
Caleb E.Want to add that the employees were courteous and helpful. Nice facility too. I can't think of anything to improve.
Brian E.Staff seemed friendly but it appears that the counter person looked at the staffing issues as an obstacle versus just trying to get the job done. Overall he was very helpful
Ron B.When I went to U-Haul to pick up my reservation, the employee working at the counter appeared to have brought her child to work. The child seemed to be around the age of 2 and was clearly struggling with being there. The employee turned her attention to the child a few times while I was there waiting in line and also when I was being waited on. I had to ask twice how to get my items I had purchased online with my reservation and the child was distracting the employee by crying, asking for her blanket, and touching the supplies behind the counter. There appeared to be another person there entertaining the child on the floor as well, which I don't feel was appropriate for a place of business. Lastly, when I was given my key, another employee pointed me in the direction of the truck and I was grateful to know where it was. However, there was another truck parked right behind the one I was supposed to take and this employee never took the time to offer to move it or even acknowledge that there was absolutely no way to get my reserved truck from the spot it was in. I had to walk back inside and wait longer in line. I was given the key to the truck the was accessible so the switch was easy, but the experience was inconvenient and less than good.
Ashley N.The difference between the pick up and drop off locations was like night and day. Clean helpful and efficient.
Ronald S.Great service for check-out and check-in. Mr. Champagne was great.
Neka M.I live in Orland and have recommended you to everyone I've discussed storage. Great facility, great employees. ¡Gracias!
PATRICK W. | Overall ExperienceWe returned to rent at this location due to the personnel service
James H.This office was polite and kind. However, the lady who called me after I dropped off my trailer was rude, her name was Tracy (207-844-6068) and I don't believe she was from the Bangor or machias location. The number said New Brunswhich Maine. I believe her number was from the New Brunswick office. I found the Bangor and Machias locations to be kind and respectful. The Tracy lady, who called was awful. I felt like I was being attacked! I posted my experience with her on social media and several people said they have had issues with her.
JONATHAN M.Box was not ready for pick up
Richard J.Very nice service..
Brenda M.I just thought the whole experience was top notch. I've rented equipment from this location twice within 30 days and have never been disappointed
Jill R.We did pickup at Odlin Road Maine. I'm giving 5 stars because the fella there was doing his best despite circumstance (He was the ONLY employee at the whole place, was helping everyone, had to clean and prep ALL the trucks himself I believe his name was Matthew R.) and I greatly appreciate that. I blame Uhaul for not properly staffing its location and redirecting our pickup along with other folks to the location with only the single poor employee there to help. (line was 10 people deep of irritable people that he didn't deserve to deal with). I ask you properly staff your locations or avoid redirecting so many pickups to understaffed locations. Despite skeleton crews these days people aren't kind to service/retail people. The fella/Matthew is a real one and deserves a promotion or raise for managing it all by himself and keeping things moving.
Thomas C.The stereo was broken - it was stuck on the "set clock" so I couldn't tune the radio station. The check-in process was smooth but the return process was stressful. I had put the keys in the drop box but didn't realize I needed a picture of the fuel gauge or the mileage. I had already dropped the keys off so I couldn't acquire that information.
Ryan G.The only thing that I want to bring to your attention is the RED BRAKE WARNING LIGHT ON THE DASH STAYED ON AND THE DIN DING DING BUZZER TO WARN OF A PROBLEM WITH THE VEHICLE DID NOT STOP DINGING THE ENTIRE SEVERAL HOURS THAT I DROVE THAT 26 foot box truck. Also, there is a very serious SKIPPING in the ENGINE and I do not know if the FUEL FILTER IS CLOGGED AND NEEDS TO BE REPLACED OR ELSE THE ENGINE NEEDS A COMPLETE TUNE UP BECAUSE THE ENGINE IS NOT RUNNING VERY WELL, AT ALL AND SKIPS TERRIBLY. The WINDSHIELD WASHED FLUID WAS TOTALLY EMPTY AND THE FUEL GAUGE WAS SUPPOSED TO BE ON 1/8th tank and when I started the truck and checked the fuel level, the FUEL GAUGE NEEDLE WAS ON THE LIW SIDE BELOW E FOR EMPTY. I LEFT OVER 1/4the tank of fuel in the truck when I returned it as your counter sakes associate asked for me to leave the tank 1/4 full which I left much more that that for fuel
STEVE L.The people working at this location were helpful, but my overall experience was horrible. My appointment to have my hitch installed was cancelled without notifying me. When I tried to reschedule the appointment I probably spent and hour on hold total. When I picked up my trailer, the running lights were not checked and I realized once I was on the road that one of the running lights was out. Also, one of the tires was worn down to the threads. U-Haul provided me with an unsafe trailer to rent.
Hannah M.Everything went well. I was treated very great. The trailer was ready when I arrived and I was on my way very quickly.
ROBERT M.Staff was quick to respond when I came in knowledgeable and helpful with equipment hookup.
David C.Great service at the odlin Rd location. The guy at the service counter was by him self running around with 9 people in line . He wasn't frustrated or anything . Good service for sure .
Kaleb R.Lied to me! Very unprofessional! Brought truck back to the wrong location told me it was OK to leave it there didn't tell me they were going to change me a extra day. If they would have told me they would change a extra day l would have brought it to the other one 5 miles away! Call to ask them about the charges and they put me on hold for over 40 minutes also called them on my cellphone 5 minutes. ( calls will be answered who called 1st ) they answered my cellphone first) VERY UNPROFESSIONAL!! Phil
Phillip P.Didn't really do much with this company. Just dropped the trailer were we was asked to. Quick and easy.
Donald H.Go over the truck or send the alert sooner I did not check out the truck before leaving and when I came back a bit later it was too late
theodore H.This was a nightmare experience in which your customer service sent me to another location, promising to cover the extra gas mileage, only to try and hit me with a charge over $600 when I returned the truck. I refused to pay it because it is incorrect, so the frustrated worker who could not handle the pressure, let me know how miserable he was that I needed his help. His supervisor was also unable to help, and flustered. They needed a manager named Adam to come and assist, but no one could get a hold of him. They finally managed to get dispatch to lower the price to about $200, which I refused to pay because the price should have been zero. Frustrated that I wouldn't give them $200 for no reason, they told me to go ahead and leave, and they would handle the situation. About a week later I got a bill for the full $600. I won't be paying it. I will be suing U-Haul
Dana W.The manager was amazing! His name was Adam, and he really made the experience a pleasant one. I would highly recommend this location and I will always tell them to ask for Adam! Please tell him thank you from us!
Jamie A.They are always helpful and friendly
Stephanie M.I've had no problems the couple times I've rented a truck. The guys are always wonderful. However, I so frustrated with the storage side of the business. I only had the van for a couple hours and only drove 8 miles to pick up some furniture and put it in my storage unit that I've had since last fall. I had asked about getting into the storage and he gave me a security card since I was not given one that I ever remember having. So when got there i see 3 keypads. I read every sign a few times to see which pad I needed to use. They all appeared the same with no distinguishing rules that stood out. I swiped my card and it wouldn't work. So I did it again. And again. So then I hit the call button as instructed on the directions. I did that many times with no results. I tried calling but the call forwarded out of state so I finally just walked in because my helper needed to leave. After they left, I went through all those same procedures again. No reply from the call button after hitting it many times. I tried calling again and finally ellie answered. I was already irritated and I did not want to deal with her after the chaos she caused me a few months when she contacted me to inform me that my storage open and empty. That's a other sad customer service story. She never even vetoed any info at all before sending me that email. I literally had just paid my storage rent 2 hours before she emailed me. So many errors and I still don't think any of you really understand how that was a traumatic thing to hear because of the hell I was going through while all our belongings sat in 2 storage units. I easily could have suffered serious health issues when getting that news. It was shitty and no one ever apologized. So now back to this shitty day. Ellie walks over and says oh it works and tells me I can't use the key pad I was using like I should have known that. That system gives zero instructions and is soooo ridiculous. No clear instructions at all and then making me look like an idiot and that pisses me off beyond words. Ellie acknowledges that there is no instructions and they are all aware of this issue but still your company doesn't care about frustrating and pissing off your customers and make no attempts at fixing that. That's shitty.
Kristen B.My install granite countertops for a living and my truck needed a repair that put it in the shop for a full day. It is not a repair that afforded me a loaner. I instantly thought of U Haul. (I drive by the Odlin rd location every day.) I stopped in and told them that I needed a truck for one day for about 100 miles round trip. They had exactly what I needed and I was out the door with keys in hand in less than 15 minutes!!!! The guy that waited on me was great! He reminded me a few times not to forget to put gas in it before I dropped it off because he didn't want to see me have to pay the bill for not gassing it up before I dropped it off. (MOST companies in the rental business hope you forget so they can bill your card extra for it) Great company, great location, great guy that helped me!! I might have lost a day's pay if not for U Haul!!!!
jason F.See above
Ellen V.Very friendly, efficient and knowledgeable. Everything went perfectly no glitches. Will use this location again.
Wayne M.All good.well received. Well informed. Thank you
PETER K.Ryan was incredibly unpleasant and rude at return. Did not know company policy, was unaware that I could take it off my card and pay cash, and when I received 4.98 for change and tried to offer two Pennys to get a five back he said “it would mess up his drawer†he doesn't seem to understand basic math either.
NICHOLAS F.Pick up went smooth. Have used the motorcycle trailer before, easy to use and travels down the road nicely. Return was as simple as it gets. The people there make it all so pleasant. Great job Uhaul.
SCOTT S.Ellly Ellsworth waited on me. I found Ellly very helpful and knowledgeable. Ellly was thorough and pleasant. Well done! Im confident in this location.
CARL G. | First ImpressionsAbsolutely wonderful experience at this U-Haul location, I can say as I've ever had anything but the best service when using any U-Haul location. So grateful that U-Haul is always close by. Loved this location.
DAVID M. | Overall ExperienceU-haul rented me a parking spot in their parking lot for $65 per month. U-haul deducted $65 from my account for 24 months. Someone cut the catalytic converter off my passenger van. U-haul said they're not responsible because they don't rent parking spaces in their parking lot. If that is the case then why did U-haul rent me the spot and why did U-haul take money out of my account each month? My insurance is going up, I have to pay a $500 deductible and deal with the the garage and aggravation. It's not right nor fair. Joe Pike
Joseph P. | Overall ExperienceStaff was excellent. So helpful and friendly.
SUE S. | First ImpressionsI was charged for a late fee when I signed up for auto pay and someone at the counter mixed up and didn't enter as auto pay. No one was available on a Saturday during normal business hours and the manager did not answer phone call listed on the wall for assistance.
Christopher L. | Overall ExperienceIn the years which I have used the services at this location the staff were friendly and helpful. I have always been impressed by The staff who always seem to like their jobs and their coworkers. They were very helpful, even with difficult situations. I have only positive things to say about my experiences at this facility.
Timothy R. | Overall ExperienceThe staff was helpful and kind!!Thank you !!😊👍
Lynn S. | First ImpressionsThe facility was always very clean and organized. I felt that my items were secure and a close eye was kept on the facility. I appreciated the staff's communications if they had any questions about my unit - I felt comfortable keeping my items in the unit even when I was out of state for a few months as it was clear the facility was very well run.
Karen I. | Overall ExperienceYour staff member Daniel Fisher was friendly, thorough, patient, polite. He is definitely a keeper!
Wayne M. | First ImpressionsCaryn and all the crew at this location went above and beyond my expectations of what I expected. Awesome experience. I will certainly use and recommend this location in the future. Very satisfied customer.
DAVID M. | First Impressionsno comment.
Linda B. | First ImpressionsEveryone was very helpful through whole trip!!
Jason K. | First ImpressionsMy only issue is not receiving a credit for unused time. I paid my final bill last week on Wednesday/Thursday and had had auto draft. I cleared out my unit on Sunday morning. Less than a week into the new cycle.
Jamie R. | Overall ExperienceThanks to Caryn!
Linda R. | Overall ExperienceCaryn was amazing! Will definitely be using UHAUL for all future services needed
TERRENCE J. | First ImpressionsVery well maintained and clean storage unit.
Allison M. | First ImpressionsEverybody was very helpful and friendly.
JOHN M. | First ImpressionsThe store manager there Caryn is amazing. She is running that office extremely organized and very well. A great experience. I would highly recommend it to others. Caryn made the experience great.
JASON B. | Overall ExperienceWonderful guest service. Thank you!
kori p. | Overall ExperienceCaryn was super helpful getting us checked in and came to the unit when we had a problem locking the door. The special padlock wasn't there, so she went back to the office to get us one. After a stressful move, her kindness was much appreciated. Thanks, Caryn!
Helen R. | First ImpressionsManagement and staff are awesome this is the only place I would go. They are the best
Duane W. | Overall ExperienceWithout wifi & smartphones just asked someone and that was easy. Online mistakingly put us in a small unit but front counter customer service fixed that immediately. Awesome experience.
Daniel M. | Online Move InVery clean
Donna H. | First ImpressionsThe staff were very friendly and knowledgeable.
SHAUNN P. | First ImpressionsThe staff at this location was extremely friendly, courteous, and helpful. The facility is immaculate!! Great facility and I would highly recommend them.
Sheri M. | First ImpressionsOur "move-in" staff, "Kevin", was very helpful, and explained everything. We had no problems or issues, we were very happy with everything.
Kevin F. | Overall ExperienceWay to expensive I got a 5'5 it was 75$ a month and not 24hour acsesss.. do not recommend
Patrisha C. | Overall ExperienceGreat experience! Definitely exceeded expectations and would use again in the future.
bruce m. | Overall ExperienceCaryn and Kevin are super CSRs!
FRANCIS M. | First ImpressionsKaren should be removed from her position effective immediately for treating me so badly. I have a fatal disease called ALS and live in a house with a garage door opener to which I have a remote to and I also have 10 animals and Karen lied and said I was living there when I have a house and a garage remote and 10 animals. She even lied to the cops and lied that was attacking her and threatening her. What was I going to charge her with my walker. She wasted my time and gave me emotional distress and refused me a full refund and went too far. She will be hearing from my attorney and should be gravely ashamed of herself for the way she treated a dying person. Then to send me a letter in my email saying I hope u continue to use uhaul. What an insult. I've never had so much pain from a uhaul in my life and u have lost a continued customer since 2013. Will never use uhaul again.
Cerys V. | Overall ExperienceCaryn has very helpful and pleasurable
Privacy R. | First ImpressionsThe staff was extremely kind and helpful.
Donna P. | First ImpressionsGreat job everyone!
Denise C. | Overall ExperienceKevin was very professional, courteous and extremely helpful. He was patient while he explained procedure and answered our questions thoroughly. The facility was very clean and well organized. Would recommend.
Sheila K. | First ImpressionsJust getting started so I can't comment yet on the climate control feature which is very important to me. I am extremely pleased with the customer service not only the online process but the face to face customer service at the office staff working at the facility where I am renting.
Jean B. | Online Move InThere was a price difference because I signed up for $59 monthly a d then the priceccharge to me was $79 monthly.
Denise J. | Overall ExperienceThe people at this store were amazing and went above and beyond to make sure my move was successful!!!
Kathlene F. | First ImpressionsGreat customer service!
KELLEY M. | First ImpressionsIt says that you have 24 hour access to the units..... but they lied..... the staff lady also said that access was 24 hours as well........ and .....she lied..... you can't turn off the alarm passed 10pm....yes the regular door is open..... and a pain to load thru after 5 or whatever the other door hours are.
Tracy J. | Overall ExperienceKevin, our U Haul staff person, was efficient, pleasant, and made everything easy! Very happy! Cheryl
Kevin F. | First ImpressionsVery friendly and helpful staff
AGMAR D. | First ImpressionsVery happy for the ease of use of this facility. Moving can be stressful, and problems are common, so to have the rental run so smoothly was appreciated.
Jean M. | Overall ExperienceVery nice and clean facility.
DAREN L. | Overall ExperienceEasy in easy out. No issues. Clean facility. Helpful staff.
Richard Z. | Overall ExperienceCourteous, knowledgable, explained key-code card and storage rules so as to make the process easy; restroom very clean. Would highly recommend this facility to others.
Debbie A. | First ImpressionsSpecial commendation to Caryn: First-rate service. Caring, considerate and personable. I hope she is being compensated accordingly.
James B. | Overall ExperienceStaff was wonderful to work with and always went above and beyond my needs!
Tatum J. | Overall ExperienceIt was great for those who had the time to wait. However, most people don't have an hour to wait for a reservation made prior. The guys did as good as they could. Poor management . A Manager should have been around for help if short staffed.....
Tracy J. | First ImpressionsThis is my second time using this location. I can honestly say that since last time, thanks to the new manager Caryn that the atmosphere is very different. It's more relaxed feeling when walking into the building. Keep up the great job uhaul team!
Michael K. | Online Move InThe gentleman that assisted me was professional and informative and respectful.
Kimberly T. | First ImpressionsCaryn is excellent at her job and made the whole experience easy!
Kallie G. | First ImpressionsThis is so much better than an outdoor storage facility. In winter I don't want to stand in the freezing cold trying to access a unit. It's all indoors , the unit circle got I mean, some garage ones have to be outside. Very helpful staff. Clean. Immaculately neat. Highly recommend it .
Suzanne M. | Online Move InI have used this facility for my moving and storage needs before. ALWAYS friendly and helpful. There is another U-Haul location closer to me, but I have had the best customer service here.
Candace D. | First ImpressionsThe staff was awesome!!
JERRY R. | Online Move InThank you for the clean and safe unit.
Donna S. | Online Move InI like that store and that staff
Denise J. | First ImpressionsThe Crew on odlin road Bangor Maine are awesome, Natalie was a pleasure to deal with.
ALLAIN T. | Overall ExperienceAwesome Staff!
JERRY R. | First ImpressionsGreat place clean and available. The Process of obtaining their service excrucianly painful and intrucive. Will never use them again. They should just take a DNA swabs or a Stool Sample. Maybe ya First Born for Collateral. Wow, need a Shower and A long Cry. U - ASKED. UHAUL.
Steven W. | First ImpressionsThe online site was not user friendly and did not include specifics about entry and use. Onsite personnel were friendly and helpful. Bathroom needs attention.
Arthur A. | Online Move InOnce again, the people at UHAUL make all the difference. If they were not so great and I had to use UHaul's website, I would not use Uhaul. The website is so awful, but in 3 different cities, the people have made up for it.
Kathy G. | First ImpressionsExcellent faculty, great staff with no exceptions, well stocked store and fair prices. I highly recommend.
George P. | First ImpressionsExcellent staff, couldn't ask for a better location. Caryn was great.
Benjamin G. | Overall ExperienceVery clean and secure, friendly staff.
ADAM M. | First ImpressionsConsistent professionalism. Knowledge based info and courteous service.
Peter K. | First ImpressionsOnline map for the facility didn't show the location of our unit(s). Friendly on site staff were very helpful.
John C. | Online Move InEveryone was so nice and helpful.
Linda R. | First ImpressionsSo far I am enjoying my service with U-HAUL
Megan D. | First ImpressionsThe young lady from down south who helped us was absolutely amazing. She was extremely informative and super friendly
Stacy C. | First ImpressionsThe salesman was friendly and helpfull
theodore h. | First ImpressionsEverything and everyone are terrific. The staff is always friendly and helpful and the facility is clean and safe. My belongings are undamaged and my overall experience is pretty perfect.
JENNIFER A. | Overall Experience