Customer Reviews for U-Haul Moving & Storage of Outer Hammond

Clasificación:

5.0

Very helpful and nice

Clasificación:

5.0

Excellent staff, that was friendly and helped us rent a vehicle in a timely manner... Really made the experience enjoyable.

Clasificación:

5.0

The salesman was friendly and helpfull

Clasificación:

5.0

Staff made the return easy, friendly and great customer service

Clasificación:

4.0

Total opposite branch and the people were great and very helpful. Karin and the other gentleman working on Saturday went out of their to accommodate us. We were hesitant on we were going to be treated because of the experience and treatment we had at the pick up location in Auburn. They knocked it out of the park. Thank you...

Clasificación:

5.0

Very easy to rent and great staff at this location.

Clasificación:

5.0

Nothing at all. Everyone is very friendly and helpful

Clasificación:

5.0

N/C

Clasificación:

1.0

Trucks are unsafe and are not routinely maintenanced. They will double and triple charge someone as much as they can if you don't say something. They for some reason already had a dolly bolted down in the back of the box truck I rented it was completely unknown until I left a note stating I left both dollies in the back of the truck, we didnt ask for it but ended up charged for it over their own mistake. We underestimated on the mileage and ended up getting a fee for going over, fee for the fact it was brought back the same day after hours, and they tried to charge $119.45 at first, then it jumped to $217.54, and then now after already receiving the payment from my brother have repeatedly harassed me saying I owe $234.58 and that they want it as soon as possible or it's going to collections.

Clasificación:

5.0

Trevor Mills delivers Top notch customer service. Thanks for your help Trevor.

Clasificación:

4.0

Na

Clasificación:

5.0

Everything and everyone are terrific. The staff is always friendly and helpful and the facility is clean and safe. My belongings are undamaged and my overall experience is pretty perfect.

Clasificación:

5.0

The first truck had a roof lea, so I got another one which was a lot better and nicer. Big shout out to Kevin and Trevor for their excellent customer service

Clasificación:

5.0

Service vehicle Nd men G ion it was a snokerscvdhickd m G girlfriend r indeed has astma.

Clasificación:

4.0

Get the online order right. It was confirmed online at this location, but the system somehow sent it to another location. Took 20 minutes and 2 people to locate my order and "transfer" it to this location.

Clasificación:

5.0

Hire more people like Dan in Bangor Hammond Street location. Very friendly, courteous and hard worker.

Clasificación:

5.0

I don' t believe that the experience could have gone any smoother.

Clasificación:

5.0

Great employee. He was very helpful. He knows his equipment.

Clasificación:

5.0

Quick and easy. The people there seem to be right on it and very accommodating. Couldn't ask for anything more.

Clasificación:

5.0

I could not find the drop box so I have the key and will return it tomorrow.

Clasificación:

5.0

This place is very large. The main entrance and drop off area is not well defined. We didn't park the truck in the right place. They moved it. My biggest complaint is with UHaul's way of handling the gas...you end up ripping people off in a way. When a customer gets a truck the gas tank should be full and expected to be full when returned. Instead, we receive a picture of where the gas gage reads when you pick it up and you are expected to return it with the gage in the same spot! Along with this you have warnings of extra charges if the gas gage is not in the same spot along with a warning that if too much is put in you won't be reimbursed for the overage. So, what do you think most people will do? They won't take a chance and make sure they return it with a little extra to avoid those extra charges. This is ingenious of the UHaul bean counters! The only correct way would be to start with a full tank.

Clasificación:

5.0

The self checkout is a pain in the rear. Make it quicker if you can.

Clasificación:

5.0

Easy process

Clasificación:

5.0

Bette directions on where to return uhual as this location is pretty big and has multiple driveways

Clasificación:

3.0

Owner was quite argumentative. Not what I would consider manager material.

Clasificación:

5.0

Excellent service! wonderful employees

Clasificación:

5.0

The staff is friendly and very helpful! It became obvious during my move that we weren't going to be able to get all of my storage items into the original unit size I selected, and they transferred me to a larger unit with no hassle. I have been to this location for various needs 3-4 times and every time it has been clean, and the staff is responsive and kind. I highly recommend this location!

Clasificación:

5.0

Excellent customer service!

Clasificación:

5.0

Staff was super helpful and friendly. Thank you Travis

Clasificación:

5.0

I did a night drop

Clasificación:

5.0

Super nice people, as always a pleasure to do business with. Gracias

Clasificación:

5.0

Our experience with this temperature controlled facility was flawless for the three years used. Perhaps it could be considered a bit pricey for the time frame, but we found it well worth it for our piece of mind. Paintings were not adversely affected and couch/chairs did not take on any odors at all. Completely satisfied!

Clasificación:

5.0

I booked online, and did contactless pickup and drop-off, as contactless as well. Had my son manuever thru the web instructions, they were a little tricky....but overall, it was wonderful !!!!

Clasificación:

5.0

Kevin was superb and helpful!

Clasificación:

5.0

Great customer service. Leading the way in the field of storage and moving equipment rentals.

Clasificación:

5.0

staff was super helpful clean, friendly made life a little easier for us thanks Bangor Maine Staff

Clasificación:

2.0

Staff was very friendly, but both at pickup and drop of it took me over 15 minutes to find any employees. I want to give five stars for service once I found an employee but one star for waiting and having to search for someone to help me.

Clasificación:

5.0

The uhaul app approved my truck for a trailer rental. I didn't expect problems with renting a trailer as I had rented multiple trailers in the last six months. My truck is in excellent condition with 97,000 miles. Also it just passed a state inspection. Due to high demand, uhaul contracted me about the availability of the trailer. I was told I could not use my truck and had to rent one of their pick up trucks. I had no choice. I rented their 2 wheel drive truck and left my 4 wheel drive truck at a uhaul facility. I spent an extra $125 to rent a truck that was useless. I could not get to where I needed to put the trailer with a two wheel drive truck in Maine. My time and money were wasted by uhaul corporate customer service. I was unable to use the trailer to pick up the vehicle. It cost me aprx. $200 to take their equipment for a ride. 2 wheel drive trucks in Maine are mostly useless.

Clasificación:

5.0

Staff members were helpful and patient and went out of their way for me. Moving sucks and they make it easier. Thank you!!! K

Clasificación:

5.0

Excellent place to deal with

Clasificación:

4.0

Had to wait 10 minutes to complete registration (mostly the computer systems were slow), but after that everything went smoothly. Checkout was particularly quick and easy. Overall an excellent rental experience.

Clasificación:

5.0

Great, as always

Clasificación:

5.0

The attendant here was superb, the best I've ever experienced!

Clasificación:

5.0

Keep doing what you are doing.

Clasificación:

5.0

Great service everyone was super helpful! Thanks to everyone who helped us.

Clasificación:

5.0

Karen the manager was very helpful and made the experience outstanding.

Clasificación:

5.0

Great experience with both Caryn the manager and Kevin. Please note that Kevin went above and beyond for me. He is one great employee and should be rewarded for his great service. Thanks to all of you. Have a great holiday season,

Clasificación:

5.0

Always have what we need. Always helpful. Thanks!

Clasificación:

5.0

Really good experience. Staff was attentive, friendly, and knowledgeable.

Clasificación:

5.0

the Bangor manager was trying to work with me but kept on getting interrupted by another u-haul manager from another facility. She apologized and I understood... the other manager was rude to her didn't seem to understand customer service.

Clasificación:

3.0

I wish there was better payment options like linking my bank account that doesn't have a credit/debt card for automatic payments.

Clasificación:

5.0

Have had many truly great experiences at this store and at Stillwater facility in Old Town, Maine. Thank-you! Bill Fink

Clasificación:

4.0

Better directions for pickup.

Clasificación:

5.0

I had the Worst customer service experience with Caren Webb. The general manager. When I first open my storage unit, I noticed she was giving me attitude and I couldn't figure out why but maybe she was having a bad day I don't know. The next time I came in to make a payment, she had attitude even worse and one statement she said that she wasn't going to lose her job over something she would do for me which was something simple like reducing the price payment or waiving the late fee. When I was walking away I had a bad day to begin with and her sarcasm words of "have a nice day" started to make my blood boil because nobody should be working customer service that has an attitude such as this. I've been doing customer service for over 20 years and I have never once matched a customers tone, and funny thing is I didn't even have a tone I was trying to explain to her about my hardship and she had no empathy for a customer who was clearly emotional and was hopeful that somebody would be willing to provide some sort of relief. That didn't happen! I in fact I walked out of there highly upset and wrote a very extended long email to corporate which nothing had happened as far as I know. Yesterday November 27 around 3 PM I arrive At the storage unit to clear out my belongings so I could close out my account and Simone was working along with I believe Sean and another nice young man, Simone contacted Karen and Karen told her to tell me that I would have to come in at six in the morning to speak with her. Little did she know that I had rented a pick up truck to remove all my storage belongings so I asked the moon for her email address. I emailed Karen and I will attach the email so you can see for yourself that I was not nasty in anyway. I waited 15 minutes did not hear back from the email so I called her and had her on speakerphone while inside the Uhaul shop and her employees could hear her but she didn't know as of yet. She had raised her voice and brought up the reason why she had a grudge towards me which was because I used to work at Dunkin' Donuts for her and unfortunately I had to leave the job without notice due to legal issues. Why would she take that personal? Good question. But as far as being a general manager I don't know if she's treated other customers this way but I wouldn't doubt it. I ended up speaking to Becky. Who was extremely helpful and let me pay five dollars to clear out my unit and sign a closing account paper. But caren Webb Should really think about what she is saying to customers and how she is saying it because and taking your personal issues to work, is not professional at all! By far one of the most worst General managers I've ever had to deal with because she took it personally. Not to mention I was under extreme stress already due to my current situation, I had to wait three hours and 40 minutes before I was finally able To clear out my storage unit. That's when Becky came in and told me I could do the five dollar good Samaritan contract sign off. So as far as her being your general manager, I think it might be a good time to start looking for a new one

Clasificación:

5.0

Everyone there was superb and the equipment was excellent!

Clasificación:

4.0

Staff were extremely pleasant and great to work with

Clasificación:

5.0

Overall had a great experience caren for a helpful and found the exact truck they needed overall great experience.

Clasificación:

5.0

Very pleasant to work with and great understanding with having to change the reservation multiple times.

Clasificación:

4.0

The only reason I said this vehicle was not clean was it smelled of cigarettes. So much so that both my husband and I were nauseous and headache from it. I did speak to the employee about it in drop off and he sincerely apologized for this. Other than that the vehicle was clean and well maintained.

Clasificación:

5.0

Everyone I worked with there was super helpful. I would recommend using them to anyone who plans to move or needs to store some of their belongings. Thanks again Uhaul Odlin Rd Bangor ME 04401. You all are amazing!!!

Clasificación:

5.0

Great staff

Clasificación:

3.0

I was very disappointed when I brought the truck back a day early that I did not get discounted for that day.

Clasificación:

5.0

Very professional. Smooth transaction.

Clasificación:

5.0

I must say that I cannot express enough how professional your staff at the U-Haul at the Hammond Street in Bangor, ME have been. In particular Caryn and Simone and prior to that Trevor Mills. The world would be a much better place if it could train and employ more people like this with exceptional customer service! WOW!!

Clasificación:

5.0

great service and an excellent price. the staff were helpful and friendly, much appreciated.

Clasificación:

5.0

Great customer service. thanks!

Clasificación:

5.0

Excellent from start to finish. Everyone was friendly, efficient, patient and helpful.

Clasificación:

5.0

Same as above, A plus rating!

Clasificación:

5.0

The customer in front of me had her mask pulled down under her chin and was sniffing and wiping her nose with her hand constantly while sitting at the payment form table. The clerk was great and helped me do everything at the other end of the room, but I wish she had been prompted to pull up her mask.

Clasificación:

5.0

Very helpful staff. Thank you very much

Clasificación:

5.0

wonderful personnel, very fast and efficient - great place to do business.

Clasificación:

5.0

The young man was very friendly and professional explaining the drop off process and inspection of the returned trailer to me... overall I had a great experience and I would recommend this location to family & friends

Clasificación:

5.0

Keep up the good work.

Clasificación:

5.0

Clean convenient location. Attentive knowledgeable staff. Great experiences. Thank you

Clasificación:

5.0

Dan helped me and was a very professional and friendly employee.

Clasificación:

5.0

The team did an excellent job of helping us turn our reservations into rentals, even as we changed our minds about what we needed. We were impressed by the security measures, convenience, and cleanliness.

Clasificación:

1.0

We paid almost 200.00 a month for a unit with security. But our unit was broken into and our generator was stolen. It has been almost a month and still no resolution. Very disappointed that it taking so long to resolve this. I would not recommend this place To anyone.

Clasificación:

5.0

Caryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.

Clasificación:

5.0

The management and staff were very helpful and I felt my belongings were safe and secure throughout my time there.

Clasificación:

5.0

GOOD EXPERIENCE-NICE STAFF

Clasificación:

5.0

I like the security.

Clasificación:

5.0

Thank you for all of your help....... :-)

Clasificación:

3.0

There was one month that we paid on time, as we always did, and U Haul misplaced the check.. We got a nasty letter saying we were late and our grown son received a noticed stating that we were delinquent. We did NOT appreciate that as we ALWAYS pay promptly and the mistake was on your end. You are too quick to jump to conclusions. It was embarrassing and upsetting.

Clasificación:

5.0

Very convenient, started with trailer rental reservation with friendly Symone rented with Trevor.... and returned trailer and got a storage unit with Daniel.....All staff friendly, knowledgeable and professional .....Thanks

Clasificación:

5.0

they were great to me good people i will use them againe any time great place

Clasificación:

5.0

My first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle Murray

Clasificación:

5.0

Great customer service, Thanks!

Clasificación:

4.0

The facility was great. It was easily accessible and secure. The only thing that dissatisfied us was that we were careful to keep the storage unit clean and only used it a short time. We cleaned it out early and were not pro rated for partial month refund. I feel that your policy on refunds is inadequate. Gracias.

Clasificación:

5.0

Trevor Mills was extremely helpful and kept in touch with me before, during and after my trip with our household belongings to put into storage. I was unsure of how my travel plans would go with our Uhaul, but Trevor was very helpful and got me what I needed, including an additional unit that we needed when all of our stuff wouldn't fit in the one we had already planned to rent. He made sure we had everything we needed to get our stuff into storage and our Uhaul truck returned without any issues. Thank you for all of your help, Trevor!

Clasificación:

5.0

The sales man was very polite and got us just what we needed in a timely manner.

Clasificación:

4.0

Extraordinario servicio al cliente

Clasificación:

5.0

Thank You ........for being there when I needed you.......the unit that I had was perfect or me. I'll be back....... :-) ROBERT FORTIER

Clasificación:

5.0

Trevor is a rock star

Clasificación:

1.0

I think that, 'thank your for your patience' was far too explored in the initial hiring orientation. It was,seriously, the worst experience of my existence. I do not know how U-Haul is in business.

Clasificación:

5.0

Great service great location and the most secure storage units I've ever seen! Fort Knox of storage units! Couldn't ask for a better experience. Thanks for taking care of our belongings!

Clasificación:

5.0

Trevor and his team are and amazing crew. We had financial problems that caused later payments but they never guilt tripped us as some other companies did. Awesome team to do business with.

Clasificación:

5.0

Very helpful and courteous customer service! Very prompt and friendly associate helped me with the process of moving out of my storage unit. I really enjoyed using Uhaul Storage for my storage needs!

Clasificación:

5.0

Worked well for my needs!

Clasificación:

5.0

The staff was friendly and helpful. Would definitely use this location again.

Clasificación:

5.0

No high pressure sales. Great service. Timely installs and delivery. Just a great place to keep my stuff with 24 hour access when I was living in a hotel for 3 years in Bangor.

Clasificación:

4.0

There was an extremely long wait to return the vehicle. To the point that I just left the keys on the desk with my contact information.

Clasificación:

5.0

Great company

Clasificación:

5.0

Very clean. Staff was super friendly and helpful!

Clasificación:

5.0

Outstanding service! Appreciate the help and future assistance! ¡Gracias!

Clasificación:

5.0

The store Manager was more than helpful. Awesome guy

Clasificación:

5.0

Great people

Clasificación:

5.0

Thanks for a great experience during the challenge of moving long distance. You guys and gals...ROCK!

Clasificación:

5.0

Staff was exceedingly helpful, and the facility is safe and secure.

Clasificación:

5.0

I have absolutely no complaints, this was the best storage center I have used yet.

Clasificación:

5.0

¡Gracias!

Clasificación:

5.0

Very helpful for all of our transactions

Clasificación:

3.0

I paid for a full month but moved my stuff out 2 weeks or more than my next due date and didn't get a refund which I was told I would

Clasificación:

5.0

Trevor was awesome ! He answered all my questions and has great customer service ..

Clasificación:

5.0

I always use uhaul for rental moving trucks and storage...its so easy and convenient..

Clasificación:

5.0

The manager was nice and friendly. The staff well informed on all questions. I recommend Uhaul as the #1 moving go to !! Thank you!

Clasificación:

5.0

Thank you, your staff provided a great experience!

Clasificación:

5.0

An extremely adept, confident, friendly and inviting staff. Clean storage facility. Indoor bay for loading/unloading was appreciated. Exceptionally convenient location: DD & hotel across the street.

Clasificación:

5.0

thank you very much for the use of your facility I will highly recommend this to people who need to use storage it is centrally located and easy access

Clasificación:

5.0

The representative that I worked with was very helpful and kind. She helped answer all of my questions and concerns and walked me through the process of using my storage unit. Thank you!!!

Clasificación:

5.0

Prompt, professional, and courteous. I really appreciated how simple they made it for me to get everything squared away.

Clasificación:

5.0

The units were clean, and well kept

Clasificación:

5.0

You have a great manager, Trevor provides great customer service. A great representative for UHaul!

Clasificación:

5.0

Move in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.

Clasificación:

4.0

The woman who got me signed up for a storage space and truck was exceptional. Her name is Ashley. The person who was there the day before was definitely not helpful. Ashley is an asset to Uhaul.

Clasificación:

4.0

Everything was clean and secure. Unit was dry through the weather and had access to clean bathrooms on site. Unit was awkwardly tall instead of deep, but stacked it up high and all worked out well.

Clasificación:

5.0

Excellent service on part of U-Haul Staff.

Clasificación:

5.0

Personnel worked very hard to satisfy my needs as they changed during my move. I was very pleased with their response.

Clasificación:

5.0

They were great people to have store my stuff will use them again.

Clasificación:

5.0

Really nice,new,clean,safe. Excellent place to store stuff!!! Gracias

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

5.0

Amazing Employees very easy to deal with very considerate n professional

Clasificación:

5.0

Staff beyond great, can't say enough. Facility wonderful.

Clasificación:

5.0

The manager Trevor was excellent of explaining everything to me and helping me unload my truck. I would recommend the storage unit to anybody.

Clasificación:

5.0

Great service, great people. Everyone was friendly and helpful.

Clasificación:

4.0

During our time there there was an issue with the outside door to the building where our unit was. It took a couple of days to fix and that bothered me.

Clasificación:

5.0

Thank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.

Clasificación:

5.0

Very helpful

Clasificación:

5.0

Everything was fine except the condition of the uboxes. They did not give me a sense of security. However, the professionalism of everyone involved was exemplary.

Clasificación:

5.0

Mr. Warren was very professional and helpful, and got me and my wife fixed up for our storage needs at your Outer Hammond Street location.

Clasificación:

5.0

I was very pleased with my storage experience.

Clasificación:

3.0

I did not see the storage facility

Clasificación:

5.0

Nice employees, and extra clean facility! I'm impressed 2nd year rented a storage unit very nice!!!

Clasificación:

5.0

Everyone at this facility is friendly and helpful.

Clasificación:

5.0

The monthly price of the storage unit was quite high in comparison to other units in the area but great customer service and clean, secure facilities.

Clasificación:

4.0

you need more staff had to wait several times.

Clasificación:

5.0

Great customer service with last minute changes to my reservation. The move went very smooth thanks to staff help!

Clasificación:

1.0

I can't give any part of U-haul a "positive" rating. It cost me 10X more in the end even threaten me and my daughters lives via sheer negligence, no one has even tired to correct my losses #HireMovers

Clasificación:

5.0

I had to use the walkietalkie to get customer service but other than that it is a great experience.

Clasificación:

5.0

Personal profesional

Clasificación:

4.0

good service and nice new building

Clasificación:

5.0

The manager and staff were very helpful.

Clasificación:

5.0

Matt helped us, He is so hard working and hustles. He could use more help during the summer tourist season, Trevor also works very hard and runs around hustling to assist customers--YOU HAVE THE BEST.

Clasificación:

4.0

Great facility and people. Be patient, the office can be busy at times and a little slow.

Clasificación:

5.0

Very clean units. We would definitely use the oldlin road U haul again. It was convenient right off the Interstate.

Clasificación:

5.0

Friendly staff the lady went above and couldn't believe how nice the place was

Clasificación:

5.0

Great staff

Clasificación:

1.0

I was promised a refund of $100 since my containers didn't arrive on the first guaranteed due date, and for the mess involved in getting my stuff here. I never got that refund.

Clasificación:

5.0

Great staff and service. Would highly recommend.