No complaints. Communication was clear, they did their best to accommodate my needs, I'll be happy to do business with them again.
david S.Customer Reviews for U-Haul Moving & Storage of Outer Hammond
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
They were very helpful and had the truck ready for me when I got there.
Timothy F.Same as before, wasted our time, unprofessional attitude, not a good experience.
Alex R.Pickup was good. It took a little longer than expected as I needed to repeat all my information after previously giving that information at the time of the reservation. I rented a trailer and one of the reps hitched the trailer on my truck for me. The problem I had was upon the return. I wanted to simply drop it off and leave. There was a long line inside and was told I would be helped after they took care of the line. I waited almost an hour before I noticed a small sign for contactless drop offs. This would have been good to know when I first picked up the trailer, it was never mentioned. I went to the app and found it to not be so easy. The app required pictures to be taken and when I got to the part of location, I had to walk around to the other side of the building to scan the barcode. This begs the question as to why there is not a location barcode at the return area of the building. Once I scanned the barcode and took multiple pictures, the same rep who had me waiting on the line then told me to leave the equipment and he would check me out when he was done. This only made me wonder why he didn't tell me that in the first place. I then had trouble unhitching the trailer since I did not put it on when I picked it up. I had to find the how to remove part in the app. I ended up completing the return and payment on the app that again I wish I knew about when I picked it up. I think your employees need to understand most people do not use their trucks and trailers often and should be informed on some of the useful information I mentioned above.
tim D.I made a reservation to pick up a Uhaul truck on October 19th at 9:00 AM in the town of Hancock, ME. It's a location 9 miles from where I lived. The day before pick up I was told the truck would not be available until 4:00 PM. In order to use the movers I had arranged, I drove an hour to get a truck that showed up in Bangor, ME.
JOE H.The gentleman made the return super quick and convenient!
Mary L.More return lanes
Micheal R.Only one guy working, not very efficient for the size of the place
Lance H.Gas tank should be full when you pick it up and then fill it when you bring it back. Otherwise it's a bit of a guessing game. Plus when they say it has 1/2 and it's actually a little less that 1/2, which adds up $$$ Not a reflection on the location, which was great and I would surely recommend using them ! The girl I spoke to when making my reservation was super nice, polite, had a great sense of humor, yet remained professional and on point. Keep her !
Peter C.This equipment was in extremely poor condition, transmission would not shift (no, it was not in "tow" mode), loud clanking turning corners, defrost fan worked only intermittently, no cab or box lights, driverside door gasket peeled off and fell off in the middle of a drenching rain storm, door hinge area on both sides damaged and worked roughly, provided rear padlock would not lock, facility personnel were 2 hours late arriving the morning I returned for help... and they gaslighted me entirely because "there were no Dashboard warning lights" to PROVE there was anything wrong. This equipment needs to be taken out of circulation and the office personnel needs professionalism training. The equipment was a 20-ft moving truck.
Shari H.Great service at both locations
John A.Ryan and Matt were excellent to deal with, very helpful
GLENN K.We dropped off a van that we had rented in New Hampshire at this location. Ryan took care of us in less than five minutes. He was pleasant and very helpful. It was the end of a long day and he was great! Would definitely recommend this U-Haul location to anyone.
MARK D.Ryan was a big help to this first time renter!
Gregory H.I was truly impressed the knowledge of the employees and their customer service levels.
Robert S.I had difficulty with 2 things 1) finding someone to wait on me; and 2) getting them to follow through with agreements to have things in place. I had to drive an extra 30 miles round trip because my u- box wasn't ready one day and had to buy lunch for my family a second day because they had to call someone in to get my u-box after promisingly it would be ready to unload both times.
PAT V. | First ImpressionsDon't go there.
Dustin A.Friendly, helpful customer service. Easy process to rent. Problem solved when the day I was supposed to pickup was not available.
Libby C.Very helpful. Provided free use of dolly.
David S.Very good
rangoon N. | Overall ExperienceTrain the Sm independent operation to meet certain standards and be knowable. I drive up to 40 miles as the aforementioned do not provide the services. Service is the key. Uhaul is fortunate there is no real competition. Uhaul has come a long way in 50 years Keep up the good work!
CHARLES H.Facility was maintained in an extremely clean manner. Hours of access were convenient. Met all of my needs. Would rent here in the future if the need arises and recommend to others.
David S. | Overall ExperienceI have never had anything but good experiences when I've dealt with the staff. Very knowledgeable and always friendly no matter how busy they are.
SUE S. | Overall ExperienceVery quick and easy return of trailer. 10 star rating if I could give that
Brian R.Horrible customer service and if a reservation is made what's the point if the truck‘s not ready and at the location you chose you need to do a better job making sure the trucks at the location that the reservations at in the reservations not made make arrangements to get a truck from another location to that one it doesn't seem that hard to me to make sure the customer is happy and satisfied and that you hold the end of your guaranteed supposedly reservation
Tyler G.very pro
rangoon N. | First ImpressionsUhaul is over-priced
maleka M.Awesome
Lisa T. | First ImpressionsExtremely upset with UHaul for allowing reservations on units that are not available. The text message one hour prior to pickup is unacceptable. No consideration for the staff working at the pick up location that will take the harassment from the customers.
Thomas N.I would definitely rent from this location. They go all out for you the customer!
DANIEL E P.Rented a small trailer, pick up was quick and easy.
Jonathan C.I have done business with this location for over 20 years. There have been management changes and location changes and employee changes and each time this facility was used I had a favorable experience. I drive all the way from Ellsworth where there are several U-Haul satellite independent places to rent U-Haul here and it's worse well worth the trip to the Odlin Road facility
CHARLES H.double check an order before releasing the rental. 2 items in our order were not put into the rental unit.
sharonlee T.Was a very easy experience. Very pleased.
Heather C.The gentleman at this location yesterday morning was working alone and harder than a one-armed paper hanger. He was very knowledgeable and courteous and a delight to work with.
Andrew L. | First ImpressionsStaff were helpful and friendly with a clean facility
JOHN E. | Overall ExperienceThey didn't have a ten foot truck, even though the website said they did. They kindly gave us a fiftenn foot truck instead.
Kathleen I.Drove 18 hours from North Carolina and got to the u-haul. The reservation with the customer service people on the phone apparently had been all sorts of messed up. The general manager over the other store across town as well as another gentleman both named Matthew were both very accommodating. They gave me another unit at the store down the road and hook me up on the price for the inconvenience. When I got there the one that they sent me to actually had a lock on it already but even the staff at the other location were amazing about jumping right on that and getting us into an open unit. Matthew at the desk was absolutely exceptional with communication and even apologize a few times like it was his own fault. I honestly wish I had employees like him. He thought with his heart and his mind and was definitely more customer-based than I've ever seen.
Matthew T. | First ImpressionsCharged me for insurance when I did not request it
Ty T.Very professional and helpful. The whole process was seamless.
Dan W.The security card was giving me a problem, and there was no lock in the unit, but the staff promptly helped with everything.
Beth M. | First ImpressionsI don't know. The people were very cool and super helpful. I have no problem using UHaul again!
Matthew A.The 10'x10'x8' climate controlled storage that I had reserved wasn't available and the employee wasn't helpful at all in explaining why and didn't offer any sort of compensation or offer me 2 of the 10'x5'x8' units instead at the same price as the unit I had reserved
JAMES F. | First ImpressionsAbsolutely terrible. There was one person working the counter, ended up waiting about 25 minutes + another 10 while at the counter due to the reported slowness of the software. Tried to use the mobile site for the after hours return but the site is nonfunctional with none of the log-in/account systems working as intended. If I am charged a fee for this I will be quite upset.
Uriah D.There is a very large lack of communication with uhaul hitch installations. There are no update calls and the hitch installer damaged my muffler in the process. Adam flipped the whole experience for me, giving me great customer service, a refund for the damage, and updates. I would recommend this place only because of Adam
RENEE D.I was assisted by the owner and he was very helpful. My trailer ball was the incorrect size and he was able to find me one very quickly and get me on the road. I was not expecting this type of service and he went above and beyond even on a busy Saturday morning.
Eldon B.Great Customer Service and Staff all smiles and courteous.. Great Job!!!
Jeffrey C.Very smooth experience. Highly efficient and professional staff. Friendly and courteous.
Nancy P.I reserved a storage unit that wasn't available. It'd be nice if you'd either let us start the rental of the unit in advance or say that it may not be available. What a douche move when your hauling something 500+ miles
Aron N.It's bogus that I can select a truck for pick-up in my location online but only get notified the day prior to pick-up that my town doesn't stock trucks that size. As such, we had to drive an hour to get the truck. The associate who assisted us didn't give us the blankets we purchased so we had to go back in and get them and he had the worst customer service skills. He never once addressed the gentleman that was with me and instead would ask me what his name was and his phone number, he was literally standing right behind me. He also told us outside when bringing the truck around to ignore a light that was on in the truck but never documented in our paperwork that a light was on.
SARA C.Adam is a great representative to deal with. He made the whole process very simple and quick!
Shawn M.Outstanding service and equipment. Trailer was in good condition and was ready when I arrived.
Charles P.You do not honor your reservation system and had rented out the unit that I reserved and then claimed earlier online. Due to this incredibly misleading system and the blatant lies in your confirmation email, I drove to with a U-Haul truckload of furniture to a storage unit that was not available. This put your wonderful customer service rep in a terrible position and ruined my day along with my opinion of your company. The customer service rep worked hard to find a solution for me. Your people deserve better. So do I.
Lindsey l. | First ImpressionsThe rep that waited on me did a fantastic job. Friendly knowledgeable and great service experience
JOHN T.Get better managers.. poor customer service . I stated I wish I had gone with Penske then…as one of your managers stated, “yes you should of.†PS. I'll be sure to go with Penske…take your managers advice. I don't know who's doing the hiring but you should know….must be scraping from the bottom of the Barrel. Good buy UHual… I'm coming back for you Penske. As if you even give a shit anyways . No referrals from me.
MICHAEL B.See above comments
virginia C.All was great! Thanks
Belen R.I had changed reservation from one way rental to round trip and then had to extend by 5 days. Then, it turned out I didn't need it as long and returned the truck to Bangor 4 days early. Location refused to credit the 4 days even though I brought equipment back early. Initially rented out of the Old Town branch but they didn't have the required equipment. Should have waited until they did as Old Town always has excellent service as it relates to truck or trailer rental.
John J.I don't recommend.
Kerry H.repeat customer here....not by accident or without choice.
EDWARD F.Everyone was very polite and helpful. Awesome customer service.
Robert S.The manager, Matt, and his team were fantastic! Matt walked us through the different options and gave great advice to help us decide which size truck to get. He was kind and helpful and made sure that we felt comfortable throughout the process. He offered a lot of flexibility when scheduling our pickup and overall made our move a breeze!
Calvin T.Location is great, customer service was helpful and timely. Maintenance on the truck I rented was concerning as the steering on my 26ft truck was not aligned and the truck was somewhat difficult to steer down the highway (especially with full load) and maneuver around time as it had a significant pull to the left.
William B.Has to wait inside for 10 minutes for someone to come out from the back. Didn't explain the cost well and tried to charge me for miles I had already paid for. Truck ha spray paint in the side of it, radio didn't work.
Caleb E.Want to add that the employees were courteous and helpful. Nice facility too. I can't think of anything to improve.
Brian E.Staff seemed friendly but it appears that the counter person looked at the staffing issues as an obstacle versus just trying to get the job done. Overall he was very helpful
Ron B.When I went to U-Haul to pick up my reservation, the employee working at the counter appeared to have brought her child to work. The child seemed to be around the age of 2 and was clearly struggling with being there. The employee turned her attention to the child a few times while I was there waiting in line and also when I was being waited on. I had to ask twice how to get my items I had purchased online with my reservation and the child was distracting the employee by crying, asking for her blanket, and touching the supplies behind the counter. There appeared to be another person there entertaining the child on the floor as well, which I don't feel was appropriate for a place of business. Lastly, when I was given my key, another employee pointed me in the direction of the truck and I was grateful to know where it was. However, there was another truck parked right behind the one I was supposed to take and this employee never took the time to offer to move it or even acknowledge that there was absolutely no way to get my reserved truck from the spot it was in. I had to walk back inside and wait longer in line. I was given the key to the truck the was accessible so the switch was easy, but the experience was inconvenient and less than good.
Ashley N.I live in Orland and have recommended you to everyone I've discussed storage. Great facility, great employees. ¡Gracias!
PATRICK W. | Overall ExperienceEllly Ellsworth waited on me. I found Ellly very helpful and knowledgeable. Ellly was thorough and pleasant. Well done! Im confident in this location.
CARL G. | First ImpressionsAbsolutely wonderful experience at this U-Haul location, I can say as I've ever had anything but the best service when using any U-Haul location. So grateful that U-Haul is always close by. Loved this location.
DAVID M. | Overall ExperienceU-haul rented me a parking spot in their parking lot for $65 per month. U-haul deducted $65 from my account for 24 months. Someone cut the catalytic converter off my passenger van. U-haul said they're not responsible because they don't rent parking spaces in their parking lot. If that is the case then why did U-haul rent me the spot and why did U-haul take money out of my account each month? My insurance is going up, I have to pay a $500 deductible and deal with the the garage and aggravation. It's not right nor fair. Joe Pike
Joseph P. | Overall ExperienceStaff was excellent. So helpful and friendly.
SUE S. | First ImpressionsI was charged for a late fee when I signed up for auto pay and someone at the counter mixed up and didn't enter as auto pay. No one was available on a Saturday during normal business hours and the manager did not answer phone call listed on the wall for assistance.
Christopher L. | Overall ExperienceIn the years which I have used the services at this location the staff were friendly and helpful. I have always been impressed by The staff who always seem to like their jobs and their coworkers. They were very helpful, even with difficult situations. I have only positive things to say about my experiences at this facility.
Timothy R. | Overall ExperienceThe staff was helpful and kind!!Thank you !!😊👍
Lynn S. | First ImpressionsThe facility was always very clean and organized. I felt that my items were secure and a close eye was kept on the facility. I appreciated the staff's communications if they had any questions about my unit - I felt comfortable keeping my items in the unit even when I was out of state for a few months as it was clear the facility was very well run.
Karen I. | Overall ExperienceYour staff member Daniel Fisher was friendly, thorough, patient, polite. He is definitely a keeper!
Wayne M. | First ImpressionsCaryn and all the crew at this location went above and beyond my expectations of what I expected. Awesome experience. I will certainly use and recommend this location in the future. Very satisfied customer.
DAVID M. | First Impressionsno comment.
Linda B. | First ImpressionsEveryone was very helpful through whole trip!!
Jason K. | First ImpressionsMy only issue is not receiving a credit for unused time. I paid my final bill last week on Wednesday/Thursday and had had auto draft. I cleared out my unit on Sunday morning. Less than a week into the new cycle.
Jamie R. | Overall ExperienceThanks to Caryn!
Linda R. | Overall ExperienceCaryn was amazing! Will definitely be using UHAUL for all future services needed
TERRENCE J. | First ImpressionsVery well maintained and clean storage unit.
Allison M. | First ImpressionsEverybody was very helpful and friendly.
JOHN M. | First ImpressionsThe store manager there Caryn is amazing. She is running that office extremely organized and very well. A great experience. I would highly recommend it to others. Caryn made the experience great.
JASON B. | Overall ExperienceWonderful guest service. Thank you!
kori p. | Overall ExperienceCaryn was super helpful getting us checked in and came to the unit when we had a problem locking the door. The special padlock wasn't there, so she went back to the office to get us one. After a stressful move, her kindness was much appreciated. Thanks, Caryn!
Helen R. | First ImpressionsManagement and staff are awesome this is the only place I would go. They are the best
Duane W. | Overall ExperienceWithout wifi & smartphones just asked someone and that was easy. Online mistakingly put us in a small unit but front counter customer service fixed that immediately. Awesome experience.
Daniel M. | Online Move InVery clean
Donna H. | First ImpressionsThe staff were very friendly and knowledgeable.
SHAUNN P. | First ImpressionsThe staff at this location was extremely friendly, courteous, and helpful. The facility is immaculate!! Great facility and I would highly recommend them.
Sheri M. | First ImpressionsOur "move-in" staff, "Kevin", was very helpful, and explained everything. We had no problems or issues, we were very happy with everything.
Kevin F. | Overall ExperienceWay to expensive I got a 5'5 it was 75$ a month and not 24hour acsesss.. do not recommend
Patrisha C. | Overall ExperienceGreat experience! Definitely exceeded expectations and would use again in the future.
bruce m. | Overall ExperienceCaryn and Kevin are super CSRs!
FRANCIS M. | First ImpressionsKaren should be removed from her position effective immediately for treating me so badly. I have a fatal disease called ALS and live in a house with a garage door opener to which I have a remote to and I also have 10 animals and Karen lied and said I was living there when I have a house and a garage remote and 10 animals. She even lied to the cops and lied that was attacking her and threatening her. What was I going to charge her with my walker. She wasted my time and gave me emotional distress and refused me a full refund and went too far. She will be hearing from my attorney and should be gravely ashamed of herself for the way she treated a dying person. Then to send me a letter in my email saying I hope u continue to use uhaul. What an insult. I've never had so much pain from a uhaul in my life and u have lost a continued customer since 2013. Will never use uhaul again.
Cerys V. | Overall ExperienceCaryn has very helpful and pleasurable
Privacy R. | First ImpressionsThe staff was extremely kind and helpful.
Donna P. | First ImpressionsGreat job everyone!
Denise C. | Overall ExperienceKevin was very professional, courteous and extremely helpful. He was patient while he explained procedure and answered our questions thoroughly. The facility was very clean and well organized. Would recommend.
Sheila K. | First ImpressionsJust getting started so I can't comment yet on the climate control feature which is very important to me. I am extremely pleased with the customer service not only the online process but the face to face customer service at the office staff working at the facility where I am renting.
Jean B. | Online Move InThere was a price difference because I signed up for $59 monthly a d then the priceccharge to me was $79 monthly.
Denise J. | Overall ExperienceThe people at this store were amazing and went above and beyond to make sure my move was successful!!!
Kathlene F. | First ImpressionsGreat customer service!
KELLEY M. | First ImpressionsIt says that you have 24 hour access to the units..... but they lied..... the staff lady also said that access was 24 hours as well........ and .....she lied..... you can't turn off the alarm passed 10pm....yes the regular door is open..... and a pain to load thru after 5 or whatever the other door hours are.
Tracy J. | Overall ExperienceKevin, our U Haul staff person, was efficient, pleasant, and made everything easy! Very happy! Cheryl
Kevin F. | First ImpressionsVery friendly and helpful staff
AGMAR D. | First ImpressionsVery happy for the ease of use of this facility. Moving can be stressful, and problems are common, so to have the rental run so smoothly was appreciated.
Jean M. | Overall ExperienceVery nice and clean facility.
DAREN L. | Overall ExperienceEasy in easy out. No issues. Clean facility. Helpful staff.
Richard Z. | Overall ExperienceCourteous, knowledgable, explained key-code card and storage rules so as to make the process easy; restroom very clean. Would highly recommend this facility to others.
Debbie A. | First ImpressionsSpecial commendation to Caryn: First-rate service. Caring, considerate and personable. I hope she is being compensated accordingly.
James B. | Overall ExperienceStaff was wonderful to work with and always went above and beyond my needs!
Tatum J. | Overall ExperienceIt was great for those who had the time to wait. However, most people don't have an hour to wait for a reservation made prior. The guys did as good as they could. Poor management . A Manager should have been around for help if short staffed.....
Tracy J. | First ImpressionsThis is my second time using this location. I can honestly say that since last time, thanks to the new manager Caryn that the atmosphere is very different. It's more relaxed feeling when walking into the building. Keep up the great job uhaul team!
Michael K. | Online Move InThe gentleman that assisted me was professional and informative and respectful.
Kimberly T. | First ImpressionsCaryn is excellent at her job and made the whole experience easy!
Kallie G. | First ImpressionsThis is so much better than an outdoor storage facility. In winter I don't want to stand in the freezing cold trying to access a unit. It's all indoors , the unit circle got I mean, some garage ones have to be outside. Very helpful staff. Clean. Immaculately neat. Highly recommend it .
Suzanne M. | Online Move InI have used this facility for my moving and storage needs before. ALWAYS friendly and helpful. There is another U-Haul location closer to me, but I have had the best customer service here.
Candace D. | First ImpressionsThe staff was awesome!!
JERRY R. | Online Move InThank you for the clean and safe unit.
Donna S. | Online Move InI like that store and that staff
Denise J. | First ImpressionsThe Crew on odlin road Bangor Maine are awesome, Natalie was a pleasure to deal with.
ALLAIN T. | Overall ExperienceAwesome Staff!
JERRY R. | First ImpressionsGreat place clean and available. The Process of obtaining their service excrucianly painful and intrucive. Will never use them again. They should just take a DNA swabs or a Stool Sample. Maybe ya First Born for Collateral. Wow, need a Shower and A long Cry. U - ASKED. UHAUL.
Steven W. | First ImpressionsThe online site was not user friendly and did not include specifics about entry and use. Onsite personnel were friendly and helpful. Bathroom needs attention.
Arthur A. | Online Move InOnce again, the people at UHAUL make all the difference. If they were not so great and I had to use UHaul's website, I would not use Uhaul. The website is so awful, but in 3 different cities, the people have made up for it.
Kathy G. | First Impressions