Comentarios de los clientes para U-Haul Moving & Storage of Old Town Yuma

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Old Town Yuma

Clasificación general:

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lonni H.
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Very Terrible experience, would love to discuss. The place in Ohio was awesome though. Lonni 440-319-0251

RICHARD F.
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I was charged 2 days just because employees decided to close the store early that same day. On feb 11,2021 at 5:14pm I rented a small motorcycle trailer the employee who helped me said i had 24 hrs to returned the trailer. I did mentioned to him that i would bring the trailer back soon that same day. I was advice that that the store closes at 7pm. I got there at 7pm sharp and store was close and there was no one there looks to me that store was closed early even if i gotvthere a min early at 6:59 same thing would of happened no body would of been there to help me out I even drove inside the building so camaras could see my truck and trailer. So I went back home today feb 12.2021 I got a call from alex at uhal and i explain the situatation what had happenes last night that the store was close before 7pmhe said to bring in the trailer back and to get my deposite back i went back at 12:14pm less than 24hrs after and got charged for 2 days I spoke with manager Alfonso Garcia and i explained to him what had happened to check his camaras or to find out what time his employes left last night I even said that why would your customer havento pay extra late fees just because closing employees decided to go home early. The fact of the matter is that I was there at 7pm sharp! There wasnt no one atvthat time like i said even if i hot there a min early at 6:58 nno one would of help meI parked in front of camaras just so i can be recorded and not get charged late fees. Iam vert desapointed at manager Alfonso Garcia managing skills he also said that this is not the first tine closing store early. I have a copy saying I had 24hrs to return the trailer Alfonso Garcia didnt care I hope i get a response back thank you

JUAN B.
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El cliente no dejó un comentario.

Richard T.
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I was 20 minutes late and the manager charged me a extra full day ! was charged an extra $75 What lousy service!

KARINA V.
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El cliente no dejó un comentario.

HOWARD U.
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They tried to charge me for 4 day rental . From the 3rd to the 6th. Bill still $20 more than expected even after the days were corrected

ANNA S.
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El cliente no dejó un comentario.

ronald H.
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El cliente no dejó un comentario.

Joseph M.
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El cliente no dejó un comentario.

Kenneth B.
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El cliente no dejó un comentario.

MARIA B.
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El cliente no dejó un comentario.

Sarah Elizabeth R.
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El cliente no dejó un comentario.

NOUF A.
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the staff at this location are amazing and very professional

Miguel R.
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El cliente no dejó un comentario.

BRUCE M.
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El cliente no dejó un comentario.

ROBERTO O.
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The local manager attempted a "bate and switch". Manager claimed that the mutually agreed to written U-haul estimate was incorrect and pushed adding a near additional $500 mileage charge onto a flat rate one (1) day truck/car carrier rental. Criminal!

LUIS M.
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El cliente no dejó un comentario.

RONALD C.
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Truck was not properly ....air conditioner did not work,,,shimmy in front end

Mark T.
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Crew was very helpful and courteous when dropping off equipment from my rentals. Will use this location in the future. This location also sells propane and has trailer hitch installation.

Mark T.
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Drop off was easy for truck and trailer. I have purchased propane and moving boxes here as well in past. Will continue to use this location in future. I have recommended this location for trailer hitch installs.

Kyle H.
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El cliente no dejó un comentario.

EDWARD M.
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El cliente no dejó un comentario.

CATHERINE S.
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El cliente no dejó un comentario.

SERAFIN P.
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El cliente no dejó un comentario.

LARRY P.
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El cliente no dejó un comentario.

ROBERT J.
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El cliente no dejó un comentario.

MARY M.
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I was over charged for this rental. I had it for 3 days and was charged for 4. I also was charged for 20 miles. I do not believe I put 20 miles on it. The odometer reading was incorrect on rhe part of uhaul,when I rented it

CHERIE B.
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El cliente no dejó un comentario.

thomas R.
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El cliente no dejó un comentario.

Ronald H.
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El cliente no dejó un comentario.

THOMAS G.
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El cliente no dejó un comentario.

MAHESH S.
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El cliente no dejó un comentario.

LUCY C.
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El cliente no dejó un comentario.

JEFFERSON M.
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The guys were great and took care of the rental process. They met my rental needs.

FRED C.
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El cliente no dejó un comentario.

Dirk D.
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El cliente no dejó un comentario.

Lawrence O.
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El cliente no dejó un comentario.

Kenneth B.
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El cliente no dejó un comentario.

Reynolds R.
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Have more ubox trailers

Francisco F.
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El cliente no dejó un comentario.

Matthew A.
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Great staff and seevice

Richard W.
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El cliente no dejó un comentario.

GERARDO R.
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El cliente no dejó un comentario.

BENJAMIN T.
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El cliente no dejó un comentario.

ALFONSO R.
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YES, i WOULD USE ALFONSO'S & HIS LOCATION'S GOOD SERVICES AGAIN, HAPPILY & GLADLY!! THNX VERY MUCH, AGAIN !!! RESPECTFULLY, asr FONZIE ALFONSO S RODRIGUEZ JR

WILLIAM K.
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El cliente no dejó un comentario.

DINAH C.
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El cliente no dejó un comentario.

CAROLINA C.
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El cliente no dejó un comentario.

KACI N.
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El cliente no dejó un comentario.

KATELYNN MARIE M.
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El cliente no dejó un comentario.

BRIAN M.
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El cliente no dejó un comentario.

JOHNATHAN H.
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Everything is fine with the location. What I have a problem with is I had to drive 3 1/2hours to get my rental after a different location rented out my guaranteed rental. Then drive back! They offered no solution and pretty much didn't care to put it politely. I will be asking for a full refund. John

ELIZABETH B.
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Drop off was fast and easy no hassle was a little.busy and waited a bit but once it was our turn it was fast

ANDREW J.
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I hated the fact that I was OVERCHARGED to rent a flatbed trailer for two days rental when I drove 3.5 hours one way from AZ into CA. I was told Uhaul sets the pricing and because I drove from one state to the other and I would be changed a flat 2 day rate. Then I was told when I return the rental my account would be adjusted. This is totally unfair and I wouldn't have rented this one way travel especially when I was driving the trailer BACK to California where these are needed. When I rented it in AZ they told me when I return the trailer my balance would be refunded for the time that I used the trailer, NOT TRUE. I WILL NEVER USE UHAUL AGAIN.

Michael B.
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El cliente no dejó un comentario.

MICHAEL B.
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El cliente no dejó un comentario.

JOSEPH S.
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El cliente no dejó un comentario.

Litcia C.
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El cliente no dejó un comentario.

EUGENE S.
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Truck front end was worn out

Carolyn F.
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The movers in Yuma and Tacoma were wonderful. Very careful with boxes, art work etc. UHaul needs to have better customer service.

glen M.
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Signage wrong could not enter lot. Only One man on lot, very rude. This is a company location. It sucks

Gary M.
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El cliente no dejó un comentario.

Richard C.
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El cliente no dejó un comentario.

ELIZABETH B.
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Staff very helpful

Charlie B.
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El cliente no dejó un comentario.

LOUIS D.
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El cliente no dejó un comentario.

Gary W.
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El cliente no dejó un comentario.

Kathi A.
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When someone RESERVES a UHaul at a certain location, UHaul needs to make sure that the RESERVED vehicle is in the RESERVED location. Making the customer drive 250 miles out of the way to pick up a truck at another location is ridiculous. This is probably the last time I will rent from UHaul.

Carlos D.
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El cliente no dejó un comentario.

S Lane J.
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El cliente no dejó un comentario.

Lupe M.
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El cliente no dejó un comentario.

ELIZABETH B.
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El cliente no dejó un comentario.

John E.
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El cliente no dejó un comentario.

JACOB J.
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Cody provided excellent customer service and went above and beyond expectations. I will bring my business here because of him. He made my move a less stressful experience by going out of his way to work with me.

Nick W.
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El cliente no dejó un comentario.

Rhonda M.
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I was very disappointed returned truck 26 hours earlier then scheduled, clean more fuel then what was in the truck when it was picked up. Also under mileage allowed and not a single cent for a credit. Seems something could have been done a little differently....do not know if I will use your company again....at least not from this city or state....Colorado has given us some credit...especially if we have returned vehicle with more gas then when we started.

TIMOTHY H.
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Great !!! Class act !!

Jurelyn L.
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I had to pick up the trailer 60 miles from Yuma because this location did not have a trailer. That's the only downside to it. They did offer to give me a free night for the truck but they should have at least given me additional discount.

Lori D.
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El cliente no dejó un comentario.

GLORIA M.
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Nothing, the staff were great and understanding under my circumstances.

KENNETH B.
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El cliente no dejó un comentario.

Alexus V.
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They need more dollys!

Thomas F.
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El cliente no dejó un comentario.

PHILIP C.
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El cliente no dejó un comentario.

DARNELLA M.
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El cliente no dejó un comentario.

INGRID S.
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El cliente no dejó un comentario.

Jensen R.
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El cliente no dejó un comentario.

GEORGANN M.
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El cliente no dejó un comentario.

A B.
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Make sure everthing is in working proper order

MARK R.
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El cliente no dejó un comentario.

MERCEDES P.
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Truck was dirty Especially the windshield,when your moving and renting it's the last thing you want worry about.

SHIRLEY K.
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Inside windshield was dirty & passenger seat had crumbs on it. The unit didn't have cruise control; assumed it did.

MICHAEL W.
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El cliente no dejó un comentario.

GUY S.
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Cody knows his stuff

Melanie E.
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Well I made a complaint to the assistant manager due to really bad customer service by the gentleman that was working when I went and picked up my U-Haul he was very rude and well I just wasn't very happy but the assistant manager took care of it and it was very much appreciated

EMANUEL Z.
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Alfonso and his crew know how to get you what you need, highly recommend this location!

JEFFREY K.
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El cliente no dejó un comentario.

Vickie W.
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I have used other u-haul locations to return trailers, without issues. Always the staff have assisted in unhooking my vehicle. It was a bit frustrating and a surprise at this location there is a charge of $100 to unhook. I had no idea there was a fee, as I said the staff have always assisted me on previous returns no fee mentioned. He did eventually unhook for me with out charging. I was very grateful for 2 reasons, financially, and I am older, I would not have been able to get under my vehicle to unhook it.

HECTOR A.
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Out of all the U-Haul locations in Yuma, I always choose this one. They always have what I need, ease of rental experience, and the employees are nice and attentive.

Robert M.
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The location was easy to find with a large sign and the people were competent and helpful.

Marjorie N. | Overall Experience |
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This site was very helpful

laura l. | Overall Experience |
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I confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.

IVONNE C. | Overall Experience |
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Alfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.

martha n. | Overall Experience |
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I would highly recommended this way to move your belongings. best experience in moving.

Randy W. | Overall Experience |
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It worked out great for me I had two pods sent from Washington State to Yuma Az.

VICTOR F. | Overall Experience |
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😎

jim t. | Overall Experience |
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The manager/owner went out of his way to make things go smoothly.

Joel H. | Overall Experience |
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Alfonso and his team did a fine job!

Herbert K. | Overall Experience |
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Friendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth

joseph p. | Overall Experience |
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Alfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100% satisfied. They made my Overall U- Haul a real pleasure. Thank You!!

Thomas T. | Overall Experience |
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Everything at this facility is excellenr, especially the staff who are friendly and helpful.

ELEK S. | Overall Experience |
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First time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager

Melanie M. | Overall Experience |
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Friendly and helpful

craig b. | Overall Experience |
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The staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.

No se han enviado comentarios para esta ubicación.

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