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DANILO CCustomer Reviews for U-Haul Moving & Storage of Old Castle
Testimonials From Recent Customers
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General manager there is super helpful
Balwinder S | Overall ExperienceTerrific service!
STEVEN MNada
ALFRED MAwesome job.
DONALD M | First ImpressionsFair & easy
CHRISTOPHER G | Overall ExperienceAlways very friendly and helpful. Thanks.
JOHN L | Overall ExperienceGreat service for both rentals in a week.
BRIAN SThe branch manager Mitch at 5025 Walker Road branch did an excellent job in leasing a truck and a storage space to us in 15 minutes. Wing
wing l | First ImpressionsThe employee was helpful. The computers were working terrible. The location only a couple of trailers to choose from. The trailer I chose was missing a safety hook to secure the chain on one side. I didn't notice that until I got home.
PATRICK BMitch the Manager was Very Helpful but the Girl at the Desk needs more Training. She did NOT know much and NOT too helpful. MORE TRAINING REQUIRED NOT HER FAULT.
Sam k | First ImpressionsJosh was very kind and helpful. He's very knowledgeable.
Alexia M | First ImpressionsHad an indoor unit and temperature seemed to not be regulated to temps on signs but did not affect my belongs so not a big deal.
Noah B | Overall ExperienceGreat customer service by the staff.
ZUBEEN JJosh was knowledgeable and very professional
RENEE MAll good.
KEVIN SVery helpful and quick service dropping off the truck. Great location.
Todd SWere the staff helpful and friendly
Al H | Overall ExperienceMy past experience at a different facility was awful but this one was fantastic. While this facility is older and not as nice as the previous one, I would recommend this one for friendliness and helpfulness. It is a cage and not a room here but it suits my needs.
Suzanne H | First ImpressionsIt is very poor business practice to not refund the balance of a storage unit when a customer moves out of it. I rented a unit and was able to move out of my unit 1 week after I had made my monthly payment. When I went to tell the employee I was done and asked about reimbursement for time unused I was told I was out of luck. So I learned you will take my money and then rent the unit to someone else and wrongfully earn double rent payment. I will never use your storage facilities again and anytime someone asks me for a recommendation for storage I make sure I tell them what you did to me and strongly recommend they use a different facility.
Brian K | Overall ExperienceI received the same service at both locations,very friendly and helpful, I was very impressed
ISRAEL CI am very pleased with my experience renting from U-Haul since 2017. The entire facility was always clean with secure easy access year round including expedient snow removal in winter. The climate-controlled unit offered lighting both inside and along corridors for convenient removal of storage items after dark. The staff was always pleasant, courteous and helpful. I will definitely patronize U-Haul again if needed in the future and highly recommend them with a five-star rating to friends and family.
Darlene w | Overall ExperienceVery good service appreciated
VIJAY Vyuh
GRIFFIN Mblankets/moving mats free
GRIFFIN MJosh, Kiana , Mitchell were great to deal with…., yes!! Thanks always!! Adam
ADAM CPROVIDE MORE OPTIONS IN LEAMINGTON. I COULDNT FIND A VAN IN LEAMINGTON.
JOHN TExcellent service. The staff was always so very courteous and helpful.
barry f | Overall Experiencedriver door difficult to close but otherwise vehicle was great and service excellent.
DONNA MGo uhal go
AMINE E2 thumbs up. The location, facility and staff were above and beyond my experience at another storage place
Terry O | Overall ExperienceServicio al cliente de excelencia. Always helpful and courteous. Gracias.
ADAM BEverything was great. Thanks.
DARREN DThe only comment I have is I moved some stuff in during the evening and the light bulb did not work so it made it sort of difficult working in the dark.
Derek F | Online Move InHave more of the larger enclosed trailers or the heavy duty trailers available.
Stephen DMy whole uhaul experience was wonderful! Keep up the great work
RYAN IDust did seem to get blown into the unit. The unit should have better sealing from the weather.
ANTHONY M | Overall Experiencekeep up the excellent work
nabeel sI was overcharged where I booked from Canada and you guys charged me same amount in USD I want refund back and I have been sending emails for past few days and not getting any resolution.
Freny MLots of options and very well trained staff. Excellent service. Great job.
MISHEL R- Staff are always friendly and knowledgeable - U-Haul is a good company overall with fair pricing - I wish this U-Haul had more trailers to rent - Facilities are well maintained and clean - Never had any issues that require resolving
JUSTIN R | Overall ExperienceNo cart on my building. Tried a couple of weeks still no cart to move things. Staff makes me run around to move my things from one building to another. One of the staff makes a promise that never keep his words. When following up with him, he is off or not around.
Basil L | Overall ExperienceNada
DAVID NVery friendly and helpful staff
CAROLYN B | Overall ExperienceWe had a glitch with the truck in London but everything was taken care of and Hassel free. Just would have been nice to have a smile when we arrived in Oldcastle after traveling so far. Other than that, a really good experience. ¡Gracias!
Robin J | First ImpressionsI’ve had the storage for a few years & it was very good to me
CATHY S | Overall ExperienceManager doesn't let us know the drop off location which was 10 km away from initial drop off. Wasted my 1 hr and fuel. I also called customer support they also didn't helped..
akashdeep SBest place to store things. I definitely would store again if I need. Staff is very friendly.
Cintia T | Overall ExperienceNa
CHANDANDEEP BStaff were friendly and helpful, Although at first I thought units were small but managed to store my belongings in 2 units with a little space left over. The truck I rented was clean, well maintained and perfect for the task at hand. The agent Was friendly and very helpful. I would recommend using Uhaul to friends & family.
Janet W | Overall ExperienceWhy I pay environmental fee. This payment suppose to be paid by businesses not me
DANIEL TThe manager is very rude and unprofessional, he needs to be trained to de-escalation any situation especially with the clients not calling them RUDE, because I stand on my right to have the truck rental for a day means (24 hours not 8 hours) as he tried to address it as it's his branch and he can put new rules as he wants claiming his concerns to supply other families moving trucks, and when I refused his offers and disputed his illegal condition of 8 hours and I have to pay 200$ extra charge fees for late return after 8 hours and another 29.99 for second rental day fees (8 hours) that means he wanted to scams me and he didn't like it when I went outside his store and booked it online from 3pm to 7am he called my action as a RUDE infront of his college and my friend,he gave me very hard time to give me the key with attitude, My contract number:96479479 Please check up all cameras
Joseph SExcellent help, and had what I needed to use in a pinch.
KYLE OAgent I dealt with very efficient, pleasant and knowledgeable.
Anita TSelf 24/7 could've been more user friendly, but worked out in the end
April ENothing needed the employee took care of all my needs thank you
JOSEPH LWe can't say enough good things about the manager Mitchell. He was extremely pleasant and made our move into storage a good one. He made sure we found a suitable unit and got settled. Thanks Mitchell for everything
Jaimie T | First ImpressionsEasy and convenient access and clean and well maintained storage unit! Good customer service! I recommend that location.
Russell B | Overall ExperienceEquipment was ready when requested. Very friendly and helpful staff.
Christine MThank you !
PENNY H | Overall ExperienceEveryone was helpful and knowledgeable. Great service and friendly people.
Kevin nThings went smooth, thanks always !!! Adam Craig
Adam CTransaction was quite fast and staff friendly and helpful.
Gareth GStaff is very thorough and helpful!! Excellent to work with!
anne S | First ImpressionsFirst I want to thank Mitch Parott. He was very nice and he helped me very good and he was explaining to me everything.
ODAYE H | First Impressionsn/a
Edward DAbsolutely no issues
melody m | First ImpressionsWould have preferred the gas tank was filled when we picked it up, hard to get it accurately filled when bringing it back... Probably benefits you more than us, never encountered this when renting vehicles before
Patrick dMy only complaint was the price of the unit. Great service and friendly, helpful staff.
Michelle D | First ImpressionsSystems were acting up apparently. Waited 45 minutes to rent a trailer. Ended up processing it by paper. Only need trailer for a few hours. Charged me incorrectly. Then returned a few hours late they tried charging me the difference of 1.66 that the taxes didn't account for but couldn't explain why I was being charged this amount. This again took over 20 minutes to leave. Wasted an hour in the store. Will not return.
brian sGood customer service and easy access to our storage locker. Really good pricing too!
Russell B | Online Move InI decided to change to this location on Walker rd, because I don’t trust the one on Dougall Ave. It’s the first time I rented here on Walker rd, and I found it’s satisfying
Toan KHave ramps and ratchet straps accessible just in case someone is carrying something big and doesn’t have all the correct equipment
Cole RThe young lady that was working that day was very nice, helpful. The young fella that was there when I turned in the truck came out to meet me. Was very pleasant friendly etc, All in all I had a very good/excellent experience.
Mary MStaff very helpful.
Daryl GThe unit should never have been rented out with a broken roll up door. Can't use it without bringing someone else to hold the door open. I total waste of time. Move in date was feb 29 and was told by the manager today that the door could be replaced tomorrow.
Christine m | First ImpressionsExcellent staff, always so helpful! I once got stuck inside because I did not have the 23/7 access and it was easy to add it on over the phone! ☺️
Maria B | Overall ExperienceHello Overall a really good experience. However, I paid for 2 temperature controlled units realizing just recently that the hallways were heated and I believe cooled but the storage unit itself was not. That would've made a big difference in what units and facility I chose.
Alissa K | Overall ExperienceA note about the size of your units. They are not as advertised. Losing 1ft or more is unfairly advertised.
Rachel V | First ImpressionsWindshield washer fluid ran out after one wipe. Stopped and added some.
Chris BDisinfecting
Maria SMake the kilometers rate lower.
Pat CExcellent service
ifour F | First ImpressionsJoshua was a fantastic help. Servicio al cliente de excelencia.
ERIC TI've rented U-Haul vehicles many times over the last 40 years. With the exception of a truck that konked out on me near Clinton in 1997, it has always been a good experience.
Steve BThe staff at this facility were beyond helpful and knowledgeable.
sherri o | First ImpressionsAlways great service from every staff member at this location. ¡Gracias!
Connie F | Overall ExperienceThe young girl at the counter was very helpful, knowledgeable, and had a great personality!
Connie FCustomer service was excellent very professional, I don’t think any improvements have to be done everything is excellent, U-Haul is the best
Paul DThe trailer I rented had a few lights out, this is the only reason for the low score
RYAN IThe door on the storage until was hard to open and would get stuck at the top, which mad it hard to close. The light in the unit did not work. Staff were helpful. some maintenance on that unit is required. Overall satisfied with my experience.
STUART T | Overall ExperienceThe access to the front of the building is congested. Not a lot of room to park/manoeuvre.
DOnald HNot impressed that you have to pay a months rent and not even occupy the unit for 2 weeks.
sandra l | Overall ExperienceIf prices were lower, I would have kept them longer until I was ready to place them when my daughter finishes university. Instead, I had to sell and store at various family homes. I know your prices are comparable with the other storage places but they are all to high to be practical
Mary T | Overall ExperienceVery smooth process and easy to use app.
STUART T | Online Move InMitch is a top notch manager!! Keep up the great work!
MIKE P | First ImpressionsNo comment
ARNEL A | First ImpressionsI have used this site and others for at least 20 years
richard s | First ImpressionsVery helpful staff. Thanks.
JOHN L | First ImpressionsVery pleased.
Denis L | Overall ExperienceCompared to the competition for clean units, our unit 100 had tons of spiderwebs on the door inside and all along the bottom. I've had storage units for vehicles and household items at the other uhaul and the competition where they swept daily throughout the yard and picked up garbage and pulled the weeds so everything didn't look old and well used. And the dust from the construction is ridiculous. Why don't you have a water truck on site. Esp when it's extra windy. And what is with the last unit is anyone's game even if you reserve it??? Whats the point of a registration??? It's not even fair to subject your employees to shocked and highly annoyed customers when they have trucks and trailers already rented from you, and suddenly nowhere to put their things because they had to go with their schedule for work etc. Something known about for weeks. Maybe a way of your company collecting on truck and trailer rentals for an extra day or two. Definitely not cool and I'd never recommend anyone for that reason alone. Can't be too legal either.
Kyra H | First ImpressionsMy only complaint was that one of our two doors was never fixed. Therefore we could not use it because it would fall out of the track. We were promised a few times that repairs would be done but it never happened. The last time I asked I gave them my key only to find out that there had to be 4 or 6 feet cleared from the door in order to have it repaired so that it was usable. We had no where to put the items so that they could fix it. That's why we got a storage unit in the first place because we had no where to put them. When we finally emptied our unit after all this time we couldn't open the door at the other end because we knew the door would come out of the track again and would be dangerous and come out of the track. So it was difficult to empty it the way that we wanted to because we could only work from one end. We rented this unit for many years. I guess it would have been nice if the staff or owner would have moved out the things that were in the way of them fixing the door since it wasn't our fault that the door was broken and we did not have full access to the storage unit that we were paying for. That was never offered to us. Disappointing.
COLEEN M | Overall ExperienceStop raising the rent. The last place I was in never raised the rent once.
Joe C | Overall ExperienceThe prices are starting to be prohibitive. Although I'm sure they are very competitive! Overall a great experience. Very helpful staff on Walker rd. location.
JOSEFINA R | Overall ExperienceCost too much.
josh m | Overall ExperienceI did not appreciate a second lock being placed without notice. Had I gotten there after office hours I would not have been able to get what I needed. I did not appreciate a 25 - 30% price increase in less than 2 years.
tony d | Overall ExperienceI m happy
HUSSAIN A | First ImpressionsThey take everything into consideration and always give the benefit of the doubt to everyone in just about every situation. Always ready and willing to accommodate and accept whatever necessary to make your wants and needs they're first priority. Amazing costumer service couldn't ask for better than this facility!
Shawn L | Overall ExperienceThe access door lock got jammed once. The staff did open it. But I was delayed slightly
MICHAEL P | Overall ExperienceThey knew I was in a bind and did everything to make sure I had what I needed. Thank you. They really made it as easy as possible for me and accommodated me when they could.
Lori-Ann G | First ImpressionsAwesome staff Awesome place to store anything easy access thanks
mladen m | First ImpressionsThere was a new team member being trained when I arrived to check in. The manager training her was polite, efficient and helpful. The new team member had already found my reservation and had started the check in. It was easy, fast and I left pleased that I had chosen their location. Gracias.
Cindy R | First ImpressionsEverything would have been great until the 2 staff members that took care of my moving out , i had mentioned that the payment for the next month had been automatically withdrawn from my bank account and they mentioned that the had to check the locker and would be right back. The worker went checked and came back, closes out my rentel and gave me a receipt. I asked about my refund and they told me that if i would have mentioned it before they closed the account they would have been able to reverse charges but since they had already closed it i couldn't get a refund and would have to wait until monday to speak to the manager. Hopefully we can resolve this asap.
Jamie J | Overall ExperienceEverything was perfect
Mhd M | First ImpressionsIssue: 1) The first day of check in was not great. Looks like the system was glitching( according to the service rep) and had to wait a very long time to check in. Also never received the actual storage space Size after booking it and getting it confirmed online. When asked the service rep he had no proper answer to that on why it happened. Had to pay extra and get another space which wasn't great. After that lengthy time consuming process, to my surprise he provided me a room , upon check in and whe going to open after all that hassle figured out it was occupied by someone else with a lien tag on it for non payment. Then I had to go back to him and he later switched me to another unit that was empty. Overall a very negative check in experience with multiple error for check- in, but the service rep tried his best and I understand the limitation from his end if his system didn't co-operate. 2) The unit never had a proper working light in it. Pro: 1) Check out process was simple and easy. 2) Location and storage access was convenient
Lenish M | Overall ExperienceVery helpful staff
Scott K | First ImpressionsIt’s quite expensive but it’s nice and secure and clean.
Nettie S | Overall ExperienceGood job
KURT H | Overall Experiencetwo comments the team there is friendly etc but there was supposed ot be a lock in my unit when i arrive, there was not so I had to walk back to office and wait in line to get one. Also I'm not sure what cleaned is but there were lots of dust and spider webs in the unit along edges/corners. Just looked like they did a quick clean and sweep out, not super clean. The location is fine and staff good just have never stored anything before and thought it would be as sooth as the on-line processes have been.
michelle s | Online Move InWill use again in the future if needed
Peter B | First ImpressionsStaff were very helpful, friendly. It was very convenient check in
Beth C | First ImpressionsWith no shown map it’s hard to tell what unit you actually got, was suppose to be a lock in my unit, and there wasn’t, was given a basic lock instead from employee
Christopher C | Online Move InGreat vibes all the way around. Rental rates for a 5x5 a little more than I would like to pay monthly as I expect my daughter will be storing for a year
Mary T | First ImpressionsAugust 23,2022 - Walker Road facility Your female employee went above & beyond with her patience, kindness & informative nature. She is a asset to your company.
elaine c | First ImpressionsOur storage unit door needed some repair. Though still operable, it was difficult to open and close. Though the staff were helpful and friendly, on two occasions requests were not carried out the first time. An old lock from the previous owner had to be removed and it took a few requests to have it removed. Also, when we were finished with the unit, we informed the attendant who neglected to enter the information in the computer. Hence we recieved a payment request a few days later which required me to follow up on.
Colin H | Overall ExperienceEveryone was great to deal with.
darcy z | Overall ExperienceFirst time unit renters. GREAT customer service from the gentleman who got us lined up for the unit we booked online. (Sorry, I can't remember his name). He explained everything thoroughly and was very pleasant. Nice, clean retail area and the unit was clean.
Mary-Anne B | First ImpressionsThis bad rating does not apply to the current manager Nathan. But before him things were soooo bad as far as managers calling me back with a request I had.
JOanna M | Overall ExperienceWe had a few hiccups when we first got the storage unit but the staff were friendly and helpful and the issue was resolved. The facility is secure and well lit, though we found one of the doors needed repair. Overall it was a good experience.
Colin H | Overall ExperienceI stored a motorcycle at this location. At times the 10pm curfew was problematic.
Luke Z | Overall ExperienceExcellent service and staff
Boris S | First ImpressionsGood stuff
ALAA A | First ImpressionsWe were first given a storage unit that was in use so I had to go back and get assigned a different one and the attendant had to go check which one was physically available as the system wasn’t able to tell her.
Alisha T | First ImpressionsAlways seemed every time something was going on there was always a big issue about things especially when I move dates and always ask for the stuff to come out on the 1st I got late charges every time just ridiculous most expensive place I ever had to store stuff at just ridiculous my walks got cut off a couple times
jeff h | Overall ExperienceVery satisfied with your organization!! Ty!!
Albert P | First ImpressionsEven though the worker was new, he still made it easy for me to request a unit. A little slow do to computer troubles but still super easy to do.
Travis B | First ImpressionsReserving the storage unit was quick and easy. We had to change our move-in date a few times and the staff was always polite, courteous and helpful.
Jeanne M | First ImpressionsRecently relocated 300 km to Windsor. Lot of work involved and dealing with U-Haul was the easiest aspect. Helpful, convenient and stress-free.
Frank H | Overall ExperienceYes, I am very happy with this U-Haul storage as well as the management (Alissa Power [former manager], and Nathan Chappus [present manager]). They both were very helpful. If I ever need a storage place or a truck to move I know where to find you. You will be the first one to call! I promise. Thank you for so many years of your outstanding service. Have a Merry Christmas and a Happy New Year!
PETER K | Overall ExperienceSecure and good place to store items. I will recommend it to friends. Thank you Christine & Aby for your friendly, helpful, smiley faces & beautiful dealing with customer.
Fay Q | Overall ExperienceI found the staff unprofessional and rude. I gave them information about the movers that were coming to clear out my storage and they failed to write it down and delayed the movers. It was difficult to gain access to my inside storage as the automatic card reader was broken and you had to call and get staff to open it.
SUSAN R | Overall ExperienceEasy access and friendly staff.
audrey t | Overall ExperienceYes it was great
Elliot H | Overall ExperienceOur experience was excellent however we found a cheaper storage facility and that is the reason we left. We are paying way less for a longer storage unit.
Sue B | Overall ExperienceI had no issues for the duration of my rental. Staff are very nice there and helpful. Only issue I had was the door was in rough shape but I new I was moving out soon so I never really mentioned it to the staff.
steve d | Overall ExperienceAll of the staff were fine except two people who were rude, argumentative and did not know their own products.
PETERR F | Overall ExperienceMake sure to have 1 manager working during after hours because lots of people will call and need to speak with the manager for specific issues such as late payments, etc.
daniel w | Overall ExperienceOk customer service, not the best.
becky L | Overall ExperienceThank you for your service
Mohammed A | Overall ExperienceWas rented out a unit with a non operating door - door was to be repaired and I was to be contacted when completed - I called a week later and I had to leave a message because it wasn't apparent that the door was repaired - the following weekend I was contacted to be advised that I could move into another unit (not an end unit which I requested) I advised I would wait for another end unit to become available, as the one I had been booked under was rented to someone else now, I was then notified my monthly payment was coming due - I canceled. Not even moved in, a disorganized booking- repair set up, yet very punctual in looking for a payment -
DOUGLAS K | Overall ExperienceManagement was fantastic! Maryam and Abby were very helpful with emptying my unit. Great customer service and very friendly staff. Highly recommend coming to this U-Haul.
Sue P | Overall ExperienceThank you Abbey.
Dalia A | First ImpressionsNot only did I have a ton of billing issues, when their lock seized I had to figure it out myself but don't dare damage their door... then I get my lock off and empty my unit dropped 3 boxes in their already messy garbage area and I get charged 50.00. I get the bill it says it is for storage not trash removal so pretty sure employees pocketed that money... overall terrible experience. Especially when you pay a arm and a leg for storage.
Jennifer L | Overall ExperienceI didn’t move in, as the rope for the door was so worn away I couldn’t reach it to close the door, so I requested a fix and to be advised - I’ve yet to be advised that the door is fixed and the unit can be closed/locked, ready to move in. Douglas Kennedy
DOUGLAS K | First ImpressionsItems were stored 3 yrs and never once had a problem great customer service and very clean place.
nathaniel a | Overall ExperienceThe cost of the storage keeps going up for example I received a email on Dec 2020 saying it going up then again in the spring of 2021. I had my things in storage for almost 3 years it just kept going up.
Samara T | Overall ExperienceVery good
Navkaran B | First ImpressionsStaff are rather rude. That alone is enough to make me choose a different storage location. Abrasive at each visit and and phone interaction. Staff ALWAYS hanging on the golf cart and watching you instead of being available inside. The new hires are great but the girl (I believe manager) that's always been there is the worst. Over all unfriendly environment.
Stephanie b | Overall ExperienceIt served our purpose quite well. I thank u- haul for a job well done. Had it have been more affordable we would have kept it much longer
dan c | Overall ExperienceFantastic staff!!!
Mike H | Overall ExperienceMy reservation was not able to be filled the day I booked it for (computer systems not communicating right) but I was ok waiting a few days. As soon as the unit size I needed was available I got a call saying they had one. Everyone was friendly and professional.
micheal b | First ImpressionsGracias
Fay Q | First ImpressionsAccessing the storage during the winter was little hard . The card swiping machine at the entrance of the building was frozen with ice and I couldn't Able to enter . Secured protection to that swiping machine during harsh climate would be better.
Sundar a | Overall ExperienceI just put a big comment in
CATHY S | First ImpressionsThis storage facility was really good at first, but then I could not get into the building where the storage locker was. My code was cancelled and despite many new cards, I had to call someone and wait for them to unlock the building. This went on for weeks until I was done and it was still not fixed. Other than that everything was great.
HAKAN O | Overall ExperienceI am so upset I had someone go to pick my stuff up due to I’m out of town I owed 12 dollars then all OF A SUDDEN way more so I lost my stuff I believe because you guys don’t except debt visa SOMEONE COULD OF WORKED WITH ME DO NOT trust the south Windsor unit in the 25hundred block of walker
Michelle B | Overall Experience👍👍
ngouambeu d | First ImpressionsU-Haul it is the best storage company! Moving from one location, I still continue to use the second location in Windsor, close to my residence! Thank you for allowing me to have a wonderful business relations with you! Wishing you all the very best! Wes! Windsor, Ontario, Canada October, 2020.
Wes K | Overall ExperienceChristine was very unprofessional and does not know how to talk to customers. Very disrespectful and arrogant behavior. All I wanted from her was, to ask the manager to call me back... And I wanted explain my situation- Christine was not ready to listen... she said if i don't like the service I go to another storage center after I paid for the service.. I would recommend people to go to another nicer, friendlier storage across the street.
Mohamed K | First ImpressionsStill waiting for a call from the general manager. The unit was disgustingly dirty. My mattress was ruined as it had mold. The mattress and box spring were both wrapped in plastic and sealed to prevent this from happening. Furniture was ruined because of the layers of grime and dust. Not very happy
kathie p | Overall ExperienceFrom the time of first speaking with Maryam on the phone, she was very polite and professional, along with being quite helpful as far as organizing a proper amount of space....
Sheldon H | First ImpressionsThey keep there location secured.
brett m | Overall ExperienceJust want to add that the staff and especially the Manager was very helpful and fulfilled all our needs.
Jean & | Overall ExperienceStaff are courteous however I was very disappointed with hygiene practices on site. None of the staff, including manager, wore PPE. This situation is not unique to the South Walker Rd location - I have been extremely disappointed with the Dougall Rd location. Yesterday, only one staff person at Dougall wore a mask - a young male. Neither Sammy or his young female staff wore masks for which I was very vocal about. I praised the young male for doing his part but the rest of the staff's negligence is inexcusable and potentially very dangerous. Today I returned to the Dougall location to find all without masks and told Sammy that I would report his location if he failed again. The Pandemic is not a joke. The Windsor/Essex County area has the highest per capita Covid infectious rate in the province of Ontario. A plexiglass barrier does not replace a mask especially in a city that mandates all to wear a mask. As an excuse, the young female defended her actions stating "I always wear a mask..." for which I stopped her from finishing because her current work hygiene exempts her from wearing A mask. I reminded Sammy that his door has a sign stating that all who enter must wear a mask - how does this not apply to them?
Rachel V | Overall ExperienceI am very impressed with the service relating to storage rental. The three different employees I spoke with with very helpful and super courteous. Much appreciated. AND the price was better than all the others I researched. PLUS, I was surprised to find out upon enrolling that I received a free month rental. Great news. Thank you.
Sue B | First ImpressionsBad management very rude locked me out of my storage unit for no reason extremely unsatisfied also staff member convinced I used 1/4 tank of gas for total travel of 5km’s very sad poor service
Mirna F | Overall ExperienceWe could not access our storage after business hours although we had 24 hour access because the door would not open which was super inconvenient . We were later told the breaker was off.
Kevin M | Overall ExperienceGracias
ifour F | Overall ExperienceWonderful staff and great experience, I moved out because my business grow. Highly recommended. Thanks Karen and Mitch.
omar a | Overall ExperienceEverything was excellent except the rodent (mice) droppings that were regularly present in my locker and on my floor. I had never had food in the locker. They were significant when I did my final move out - removing shelving.
BRIAN F | Overall Experiencethe girls at the store are very nice and the unit was excellent
Ralph S | Overall ExperienceThe storage aspect was great. Interaction with the staff was almost never pleasant, door was often locked, phone calls took multiple attempts to get through etc I'm happy to no longer be using this facility
SABRINA M | Overall ExperienceAlways amazing staff! Always polite and efficient no matter how busy they are. Every time I went there. I closed a unit during this crazy coved 19 crisis while self distancing. Still awesome wonderful service. Highly recommend this place! Please appreciate all that they do to run your business,
karrie s | Overall Experiencethe unit was somewhat clean but could have been swept out better or even power washed , I found it quite dusty on the floor. I will sweep it out myself before I move items inside.
Ralph S | First ImpressionsStaff where not helpful at all, Maryam was rude and disrespectful to my wife and myself. couple times of leaving voicemails to contact the owner, but had no luck,
JED H | Overall ExperienceGood service and excellent pricing
Sam A | Overall ExperienceVery smooth and friendly atmosphere.
Heather K | Overall ExperienceGreat experience, staff was extremely helpful with storage check-in and check-out procedure . Well secured facility.
Kushagra S | Overall ExperienceI had arrange to rent a 10x15 space but they offered the 10X20 since they had none. Once I parked and stored my car (battery removed etc) I was cavilled and told I would have to pay for a 10X20 since
Tom K | First ImpressionsAlways felt that our locker was very secure, climate controlled, and I appreciated your professional and helpful staff whenever I had to interface with them. Gracias
BARBARA S | Overall ExperienceI was robbed. I had insurance through uhaul and they never followed through. The staff there Is very helpful but the facility is far from secure and uhaul as a company has greatly let me down.
Rita T | Overall ExperienceWhen paying in advance with a post-dated check my payment was misplaced. I went through the process of "not paying on time" including being locked out of my storage unit. A place for checks suggested
lynn s | Overall ExperienceYou’re quick to take my money but very slow to return an overpayment
KATHY L | Overall ExperienceVery thorough and informative. Thank you.
larry b | First Impressionsthe Windsor Dougal Ave people were efficient with my last minute repair to burned signal fuses and the South Windsor Mgr, (Allison) was extremely helpful when I had to change my truck destination.
Timothy B | First ImpressionsBack gate never worked. My emergency contact was getting billing notices unnecessarily. Online payment options and website outdated.
MICHELLE D | Overall ExperienceNa
Andrew B | Overall ExperienceI had a great experience except they forgot my dolly and worse when i went in to put my stuff in storage they had lost my reservation. Not the walker road sites fault but the person who took my reserv
Michelle B | First ImpressionsMy reservation was changed without my knowledge. I left a deposit that was not discussed when I made the reservation. I returned the truck but did not get my deposit back. Epic fail U-Haul
melissa t | Overall ExperienceFriendly and efficient staff! Thank you. It means alot during a stressful time (of moving)!
Cynthia S | First ImpressionsNinguno
MATTHEW J | Overall ExperienceGood location - staff very helpful when needed.
STACI P | Overall ExperienceThe staff was friendly and helpful. Easy access. Never a problem.
Michele D | Overall ExperiencePaid for the storage monthly in advance. Moved out of storage 3 weeks earlier. Was told I cannot get any money back. If i had known i would have left my lock on an empty storage unit. GRRRR!!!!
carol f | Overall ExperienceAlissa P. has always been helpful, friendly and professional.
PETER K | First ImpressionsVery polite lady and explained everything I needed to know as well as helped me pick out a few items for packing she definitely deserve a raise
Andrew N | First ImpressionsLighting inside the units is poor.
Forte R | Overall ExperienceGreat service!!
Dawn I | Overall ExperienceYour prices are way too expensive!
TAMI K | Overall ExperienceCall centre staff completèly misunderstood what we needed. They need more training or better access to client info
Williams L | Overall ExperienceUsing my credit card and getting a note each month on the price and due date - great! I sent 2 letters over the rental period regarding the amount as I was to receive a senior discount - no response
Marnie L | Overall ExperienceThe reason being that the doors must have a large gap that lets in dirt. All our stuff was absolutely totalled off with layers of dirt :(
kristin v | Overall ExperienceAwesome service
LOKESWAR P | First ImpressionsThey had my belongs addressed to a completely different State to be deliverer to and the lady had no idea how to correct their mistake. I was on the phone forever correcting their mistake.
Celia C | First ImpressionsThis account was closed out 2 months ago and still was getting billed for 2 months. After speaking to staff the issue was resolved and staff was very apologetic. Money was reimbursed to satisfaction.
Sharon T | Overall ExperienceHi
Jamal M | First ImpressionsWell done
Azad A | Overall ExperienceOutstanding service
ray g | Overall Experiencegreat place for storage i will be back
Sutro W | Overall Experiencek
Marius N | Overall ExperienceNo issues or concerns. All questions answered satisfactorily.
Blake M | Reservationeverything was good
reinhold m | Overall ExperienceVery friendly staff .. and very clean but, wish the hours were better
Cherry T | Overall ExperienceGreat service
HUSSAM B | Overall ExperienceI have appreciated good service and always helpful staff. They have helped me even when my car would not start.
cedomir b | Overall ExperienceThis was my first experience with any U-Haul service and it was great. The facilities and services are well kept and super useful but the customer service is exceptional, especially from the GM, Chet.
Brenda H | ReservationUnit was not available on the day it was suppose to be. Showed up and someone else's lock was on it. Very rude GM with no customer service skills. Horrible experience. Will never be back or recommend.
Charmaine R | Overall ExperienceWell done
BRYON D | Overall ExperienceSpendy, but I have no issue with the facility whatsoever.
ETTORE C | Overall ExperienceStaff was very welcoming and friendly.
Cherry T | ReservationMitch was extremely helpful. He was very professional and went out of his way to assist me with removing my stored materials and closing out my account. I would use Uhaul again in the future.
Elizabeth L | Overall ExperienceFabulous group of guys. Very accomodating and helpful. Thank you Chet and Mitch!! TBumbaca
Tony B | Overall ExperienceGracias
JAN K | Overall ExperienceAbsolutely no complaints. In fact, I felt the staff went above and beyond for me whenever I had a concern. If not for moving across town, I would have liked to keep my storage unit at this location.
JOHN D | Overall ExperienceThey were open on labour day weekend which was great as I was moving my son back to college.
Marc D | Overall ExperienceThe staff went above and beyond the Call of Duty extremely helpful.
Paul D | Overall ExperienceExperience was perfect
Paulette W | Overall ExperienceGreat spot.
Eric E | Overall ExperienceGreat experience
Jane A | Overall ExperienceOur mattress box spring became discolored. Uhaul offered nothing to clean it even though we had insurance. Attendant claimed dis-colouration looked like original colour.
ANTONIO T | Overall ExperienceExcellant service.
marilyn d | ReservationThere was a new employee upon return and when returning my vehicle, it took him 25 minutes to inspect and figure out how to take payment. As I was on a time crunch, this was a waste of my 25 min.
manoj m | ReservationGreat customer service.
Heather C | Overall ExperienceYou have a customer service number that no one answers (I called around 8pm on a Saturday) while on hold there is no mention of hours or how long the wait is. I wanted to add 24 hour access by phone.
scott j | Overall ExperienceGracias
Natacha D | Overall ExperienceThey are very nice there and they make you laugh when you feel down
cheryl o | Overall ExperienceEasy access and explained well
Marylou L | Overall ExperienceThe customer service was excellent. Thank you.
Mark L | Overall ExperienceGenerally pleased with the facility and staff
CHRISTOPHER H | Overall ExperienceThe staff was very helpful and always had a smile on heir face when going to make payment. Very helpful
Louise B | Overall ExperienceFriendly professional customer service. Great job!
DANIEL T | Overall ExperienceIt was a pleasure to deal with the manager and his right-hand man at this particular location. Both of them were very helpful, friendly and professional in a stressful and time of moving. ¡Gracias!
PETER K | Overall ExperienceBad experience
mike h | Overall Experience