Comentarios de los clientes para U-Haul Moving & Storage of O'Fallon

Excellent service!! Love the workers!!! Joe is amazing!!!!

I thought everything went very well, I wouldn't change anything

Very helpful & efficient!!

Great location. Tell management that the Android App is hot garbage. Pictures were never uploaded, had to type inputs multiple times, etc...

The attendent Mark Smith was of great help! Very friendly, knowledgeable, and proffesional. He exceeded my expectations in assistance!

Manager and his crew were all very friendly and the trailer met all expectations and was a great value for just $30 for a full day.

They are great!

They worked very well with me! Awesome place!!

The customer service I received was excellent at this location. Kind regards Kim Jackson

This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.

We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.

Driver side front headlight is not illuminating

Very good doing business with you. I would reccomend you highly. If ever needed again I will call you again..

Fix your app, and hire better staff.

none

Grass inside trailer, had to sweep it out. The app used to confirm condition is glitchy

This experience was the best!!!! I had a brand new van and the U-Haul representatives were extremely polite and helpful.

I had the truck for just over 3 hrs. The Hillsboro location for drop off was just closed for 5 minutes when I dropped off the truck. When I first called to reserver the truck I was not told about the $20. 00 fee for after hours drop off. I did not read the contract because I really had no time. I was trying to get to the lot before noon because I knew I would not be able to process drop off over phone. I called it in. End is please advise your phone reps to advise renters of the extra fees. Because no one reads the contracts. They gave other things on their mind. Thank you for reading my suggestion. Cathy Tucker

They charged us incorrectly and it took a 40 minute call to get it figured out - when it was their error as they entered the wrong return date and time. The issue was that we were transferred to the 800 number and put on hold multiple times.

The elevator is always out of commission and Hallway lights were not on

My U Haul experience was excellent already. It would be tough to improve on that.

The people who work at this location are great. They're always willing to help and answer any questions. Rental was a breeze.

Keep up the good work

Very nice people, very quick service. I am very happy with this rental. A+A+A+

GM got me a different truck than I ordered online, per my request, because I WAY overestimated how big those trucks are!! Excellent service and went out of there way to get me a smaller truck after I asked for one. Thanks again!!!!

We were supposed to be able to pick up the truck Just using our phone but we had to go into the building to get the keys and blankets. We watched a customer pick up a truck with their phone and had their keys in the lock box waiting. Then another customer rented a trailer And got hooked up before we got the keys to the truck we rented. There was broken glass in the cargo area and garbage in the cab so we had to clean both areas.

I've used this location 3-4 times now and they've always had the type of trailer/truck available. Service is very professional. Wish however that the online checkin was a little more intuitive but that's a corporate thing

Edward, Matt, Tom, and all the team at the O'Fallon U-Haul Facility are pros ! They keep a wide selection of equipment on site that has always met my moving needs. Unfortunately, on this day, within hours of connecting the trailer to effect a unit move-out, the hospital called, and I was told I could pick up my wife, allowing her a few days recuperative period at home, so had to disconnect the trailer and forgo the day's planned project. I'll be back, tomorrow ! 😊

No issues.

The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.

I don't know if that location was understaffed when I went in, but it took 20 minutes for someone to greet me at the counter (there were no other customers inside when I arrived), and after I had paid for the enclosed trailer rental already, I waited another full *thirty* minutes for someone to hook the trailer up to my car. The workers were nice, no problems there. It just took a LONG time while seemingly not being super busy. I have used U-Haul multiple times in the past, and I have never before encountered a wait like this.

The drivers seat smelled like sweaty feet and I was too tall for the mirrors to be as effective. Had to slouch down to see well but good overall.

Quick process and friendly personnel.

They do not maintain their trucks. Truck was clean but Alignment Was so messed up we were concerned for our safety. Ended up causing us to be late for our appointment. The people were nice and got it switched out but it was an inconvenience, to say the least.

The gentlemen that took care of my order was very polite, positive attitude and seemed to be very knowledgeable about which trailer to use for a short trip to transport a motorcycle. Would absolutely recommend this location and that gentleman specifically to any family member or friend.

Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.

all the tail lights, and brake lights but one top one were not working. We were on a timeline and could not return ....we do call to make them aware...but serious problem

On two occasions I reserved online and used the mobile app when I arrived. Neither time was I able to save time using the mobile app. The live verification process delayed me and I ended up going in and getting service at the counter.

You self checkout is awful very hard And inconvenient. Rethink this but we will no longer use you. Staff when we returned the vehicle also was kind of clueless

Have someone at the counter ready to wait on costumers my self and another lady had to wait about 10 minutes before even being waited on

Staff was great. Used this location on 3 occasions within a month.

Make sure your employees are wearing masks.

Trailer worked well- employees were courteous and helpful.

Everything was perfect when I was in a serious pinch. I am completely satisfied in every way and the service was perfect as well.

Great customer experience Thank you

I got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!

Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.

The O’Fallon, Mo. Staff were very efficient and pleasant to work with.

Very friendly staff in a very clean facility.

Detail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.

Very clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!

Very helpful and all my storage items were well kept and clean on pick up

You need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.

Great Service!!!

Everyone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!

I set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.

My only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.

Matt Kurt and Marcus were wonderful!

Wonderful helpful staff. Clean facility

Great staff always willing to help. Creative

Staff is always friendly and willing to help

Very friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.

If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!

Knowledgeable and friendly employees; clean unit; very pleased

Never visited another company, just got this one.

Clean. Great location. Friendly staff. Easy access to units.

Thank you U-Haul staff.

Very nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.

The staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.

Good service

Great experience

Never had a problem!!! Excellent service for 5 years !!!

Very helpful!

Good service

Nice facility with helpful employees.

Next time i need help i'll be back, Thank You

We had a great experience here. Everyone was helpful when needed.

Great facility and customer service! Matthew is always there with a smile and a solution!

The staff and owner where always there to lend a helping hand.

Over the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.

Great customer service, easy to use system

Very pleased with service and highly recommend U-Haul.

Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.

Had a great experience and would definitely use this facility again.

Great service

I've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.

Over priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.

Thee two guys that helped me were great

This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous

This location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.

Very helpful rental space nice and clean

Excellent customer service. Quick and efficient transaction.

Your staff is friendly & awesome!

Fast and friendly service and helpful

Staff was helpful. Clean facilities

Second time using them and the guys are great! Life saver, Thank You.

I was very pleased with everything. I liked the recycle area...excellent idea.

Easy to check in. The guys were helpful & considerate.

Thanks for your help!

We loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .

I have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got pics

My stay was good. It meet my expectations.

Very good

It was great and staff was really helpful.

I called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.

My mom passed away and we moved her up to O’Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O’Fallon U-haul experience was excellent!

I felt my items were secure and was pleased with my experience

Y'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉

The service was great.

Fantastic experience ! Clean, curtious people Would definitely recommend

The person who walked us to our unit was condescending and rude.

The management is very rude

David was professional and helpful. Answered questions I had. I would recommend this location

Very nice facility that I have recommended to family and friends.

Just need more carts to get items in and out of storage bins.

I had unit #156 for couple years and have absolutely no complaints. I would highly recommend!!

I have rented a storage unit for almost 8 years and have had a positive experience. I have also rented vehicles several times and this too was a satisfactory experience.

Good facility. Well maintained.

Jimmy was very helpful in the storage facility. Thanks Jimmy.

I would recommend this facility to anyone.

The staff was extremely helpful and nice. Would use again because the staff was so wonderdul

Staff very courteous and very helpful. I will return with my business.

Great experience.