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Patricia B.Customer Reviews for U-Haul Moving & Storage of O'Fallon
Testimonials From Recent Customers
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everything was great, fast check in, hitched up and out, fast return , thanks
Daniel B.Great guy took my order, great guy checked me in after we were finished with truck…quick, easy which you need when you are moving!
Jennifer G.Everything is great.
Steven G.My experience was fine, keep up the good work with customer interaction
Charles O.Very pleasant experience.
David B.the answer to the question is equipment well maintained could not be checked. The trailer had mismatched tires on one side and could not get information of when the last time the railers bearings were serviced.
Philip A.The on line pickup part of the process was cumbersome. Accessing the site was difficult, the instructions and link provided by email communications did not work. Had to go to general website to find path to pick up vehicle. Very frustrating. This portion of the customer experience was bad enough it gives me pause to select a different truck provider next time.
Timothy F.Nothing! One employee helped me find the truck and the other helped me fix all the issues with my app!! They were so great! The price was high , I spent 350$ when it's advertised as 19.95$ that sucks, but other than that I would do it over And over
Hollie C.Awesome staff.
Michael W.When I was getting gas at the end, the needle wouldn't move while I was filling it. After putting more that was needed, because the needle then jumped up to double the amount, I was told when I returned the truck and told them about they told me too bad and there was nothing they could do for me. I guess the next time I will rent from somewhere else.
Jason S.General Manager was very helpful and kind.
Charles E.N/C
Ulysses C.We had two different rentals to finish our move.Our experience was excellent both times. ¡Gracias!
David M.We were able to quickly return the truck even though there was a line of trucks to return. The personnel were nice. They offered us a refund on the missing equipment.
Nicholas B.Nothing to improve upon.
Steven C.Great job! Compliment - I tried to rent a trailer from a couple of other dealers that were closer to me but they would not answer their phone. This location is excellent!
Michael A.Easy, fast, efficient, friendly..
Mary K.Rude manager. Threatening and very unprofessional
Lanora E. | Overall ExperienceThe staff at this location was always helpful and professional above and beyond my expectations.
BARRY M. | Overall ExperiencePassenger seat had a cigarrett burn hole in it and was not noted on vehicle report. Also the rental cost agreement was not even close.
Thomas L.Everyone is always happy there.
Lori W.Communication. Showed up for my appointment only to find out that the part was not in stock. Never received a call. Told I would get a call when it came in. I called 6 weeks later to check on it. It was in (once again, never received any sort of communication). When I told the manager of my issues, he complained that he told some one to call me. Never even apologized. Very unprofessional. The install itself was very quick, but the customer service is very poor.
William R.Trailer was good, service was good. No waiting when picking up or droppinh off
Christopher J.Great customer service on pickup and drop-off. Whole process was efficient, easy and fast.
Darin D.Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.
Rita R. | Overall ExperienceNothing I can think of.
Kenneth M.Nothing, all was perfect
Paul S.Newer model trucks would be nice. Recent one way from Indy, the truck was low miles and modern. This latest truck made it, but was well worn… 143k, I think.
JAMES B.Very unhappy with the way uhaul treated us
Jodi C.Love you !
Carole S. | Overall ExperienceEveryone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!
Lisa B. | First ImpressionsVery efficient and easy drop off experience.
JANE S.Excellent service and smooth process. Everyone we dealt with was super friendly. Great experience.
Brigitte K.Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.
Richard W. | First ImpressionsThe staff was awsome. Very polite and friendly. That it self goes a long way with me.
Joseph S. | Overall ExperienceYour company is making major markup and profit of of milage and should be slightly more considerate to these hard working poverty stricken customers! Think about other financial means! In doing something as small as reducing mileage to 0.50 cent you could make complicated and stressful things way more bearable!!! I know for a fact I would have extended my purchase and completed my task. But could not afford the millage and ended up dropping a brass and glass table and scratching my Buick in the process.
Riyen J.The truck I reserved was not returned by another customer on the agreed upon date. I had to rent a smaller truck which caused me to make 2 trips instead of 1. However, the 2 gentlemen working on the morning of my pickup were very polite and offered a discount on my rental for the inconvenience. All of their customer interactions were good.
Michael C.We were in situation where we had to have a truck and your man worked with us.
Robert P.I had a wonderful experience at this UHaul!
cindy m. | Overall ExperienceUHaul at H K has been a great experience. I give them a 10 and I never do that!
cindy m. | First ImpressionsThe staff were very helpful and courteous.
Mark G.The agent at the O'Fallon, MO location was excellent. The best U-Haul representative I've ever dealt with. He handled my questions and got us set up with everything we needed. Excellent service!!
Robert S.Location is clean, easy to get to and run by nice guys. Pay them more to keep them there :)
Shawn M.The level of professionalism from the employees as well as the GM is unacceptable. I had an issue with the piece of equipment, which they acknowledged was their fault but they did nothing to make it right. I will never rent from this location again. If possible, I I will never rent from uHaul again.
Garrett J.The employees are very very friendly and helpful with all my needs
Adina B.The experience at pickup and dropoff were perfect.
Paul M.Everything was great.
Jeffrey L. | Overall ExperienceThe staff was the best ever! Everyone was nice and treated me with respect. I'm definitely using this store again. Thank you, Bill P
William P.No suggestions. Employees were courteous and efficient!
SUSAN S.I don't like that you have to pay extra for 24 hour access. I'm storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn't happy about. Other than that, so far I'm fairly happy with the storage unit.
Jessica B. | First ImpressionsVery clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.
Wanda S. | Overall ExperienceHave your equipment there that you promise people!!! And when you call to speak with the manager you should not be told that he will be rude to you so she will tell you nicely.
Betty S.Great customer service over the phone by Matthew & in store rep Dylan very polite! They showed that is what “Customer Service†is.
Christine A.Could not get the two wheel dolly lose from the wall of the truck, the threads on the wingnut holding it to the wall where damaged.
Alan H.The staff were very helpful and courteous. Got me in and out quickly with friendly service.
Steven S.have rented motorcycle trailers there multiple times, never a problem, no complaints. new staff there this last visit. friendly and approachable.
Ernest P.The return process after hours could be improved by not requiring share my location to be enabled
Laura B.Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.
JEREMY B. | Overall ExperienceNice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!
JAMES B. | Online Move InVery convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we'd need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!
JAMES B. | First ImpressionsEven with the computer system down, staff was friendly & I was able to move in.
Marcia D. | First ImpressionsGreat facility and staff.
TOM B. | Overall ExperienceEveryone was very helpful & pleasant!! Thank you
Terri N. | Overall ExperienceYour customer service rep was very helpful and he answered all of question
Steve M. | First ImpressionsQuick and easy to set up, and the turn in process the same! Will use again if the need arises.
Ed E. | Overall ExperienceLoved everything about this store
Tina H. | Overall ExperienceQuick and easy set up and check in. Answered my questions and very helpful in general.
Ed E. | First ImpressionsWhen I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .
LINDA R. | First ImpressionsService and facilities at this location are outstanding. Would highly recommend it to others.
Michael P. | Overall ExperienceVery friendly & professional staff.
JIM S. | Overall ExperienceMy unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience
Mark S. | Overall ExperienceThe staff at this facility was so nice! Great experience.
LINDA B. | Overall ExperienceExcellent service!! Love the workers!!! Joe is amazing!!!!
Rebecka p. | Overall ExperienceThis facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.
Vicky M. | Overall ExperienceWe rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.
Bob M. | Overall ExperienceThe elevator is always out of commission and Hallway lights were not on
Sandra L. | Overall ExperienceMathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.
Heidi H. | First ImpressionsGreat customer experience Thank you
aimee t. | First ImpressionsCustomer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.
ANNA MAE H. | First ImpressionsGreat staff always willing to help. Creative
craig h. | First ImpressionsIf you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!
Donna B. | First ImpressionsKnowledgeable and friendly employees; clean unit; very pleased
Bob M. | First ImpressionsVery helpful!
Betty N. | First ImpressionsGreat customer service, easy to use system
shaun r. | First ImpressionsMyles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.
Paul M. | First ImpressionsThis is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous
JIM S. | First Impressions