Nice clean store with helpful kind employees. I was treated with care and I will be back. Like the drop off station and the flow of the inside office.
Daryl B.Customer Reviews for U-Haul Moving & Storage of O'Fallon
Testimonials From Recent Customers
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Mr. Kaminiski was very helpful and understanding. Thank you very much.
BRANDON F.Check out app doesn't work. Was supposed to get a callback from a mgr about getting a free month for my storage unit since I got one and also rented a local truck. Didn't like the fact that I couldn't drop off truck in Overland coming from St Peters.
Rhonda T.No room for improvement!
Ricky W.Great Service !!! Fantastic crew.
Alexander S.Offer Senior, AAA or some type of discounts or coupons.
Brenda W.Staff and facilities were great would highly recommend.
CHRIS D. | Overall ExperiencePepper was very friendly and did a great job!
Kelly A.Fast and courteous.
Sean B.They were awesome
Wendy M.It was the very best of all the storage units we have used over the past 12 years.thanks.
RICHARD S. | Overall ExperienceThe workers were extremely helpful. They hooked up the trailer to my truck. All I had to do was back it up to the trailer! ¡Gracias!
Patrick M.Staff was fantastic.
David B. | Overall ExperienceI love this store I rent trucks all the time by far the team of guys in this store is outstanding thank you for great service
Jewell K.Staff was great. A++ experience
Jeff L.Easy drop off process
Vicki K.When big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit
EUGENE B. | First ImpressionsGreat service, and excellent manager.
Carol S.The truck I rented had a mechanical issue so they quickly got another truck ready for me in a different size as I didn't want to go to another location and were easy to work with.
Kirstie E.U Haul app really sucked. It took almost 30 mins to pickup the truck and we could only complete the checkout of truck at 4:05 due to all the issues with the app.
Natarajan K.A ll good and fast...
Teresa S.Thanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!
BENITO L. | Overall ExperienceSome lights, including right turn and brake lights, were non-functional after a few hours. But overall experience was very good. The trailer was clean.
Paul R.Great service.
Priscilla H.The trailer had to be swept out. Also a trailer tire hd to be changed before we could leave. Not enough miles allowed to do the move and get the truck returned. Branson is a large area.
Robert C.Air up the tires before a customer checks a vehicle out for a 700 mile trip! They had less than 65 pounds of pressure in them and they're supposed to have 80!
Christopher C.Not a thing
roberta B.I rented a trailer car hauler. The tongue Jack was so rusted you could barely turn it. Other than that the trailer was fine.
donald C.N/a
Patricia B.everything was great, fast check in, hitched up and out, fast return , thanks
Daniel B.Great guy took my order, great guy checked me in after we were finished with truck…quick, easy which you need when you are moving!
Jennifer G.Everything is great.
Steven G.My experience was fine, keep up the good work with customer interaction
Charles O.Very pleasant experience.
David B.the answer to the question is equipment well maintained could not be checked. The trailer had mismatched tires on one side and could not get information of when the last time the railers bearings were serviced.
Philip A.The on line pickup part of the process was cumbersome. Accessing the site was difficult, the instructions and link provided by email communications did not work. Had to go to general website to find path to pick up vehicle. Very frustrating. This portion of the customer experience was bad enough it gives me pause to select a different truck provider next time.
Timothy F.Nothing! One employee helped me find the truck and the other helped me fix all the issues with my app!! They were so great! The price was high , I spent 350$ when it's advertised as 19.95$ that sucks, but other than that I would do it over And over
Hollie C.Awesome staff.
Michael W.When I was getting gas at the end, the needle wouldn't move while I was filling it. After putting more that was needed, because the needle then jumped up to double the amount, I was told when I returned the truck and told them about they told me too bad and there was nothing they could do for me. I guess the next time I will rent from somewhere else.
Jason S.General Manager was very helpful and kind.
Charles E.N/C
Ulysses C.We had two different rentals to finish our move.Our experience was excellent both times. ¡Gracias!
David M.We were able to quickly return the truck even though there was a line of trucks to return. The personnel were nice. They offered us a refund on the missing equipment.
Nicholas B.Nothing to improve upon.
Steven C.Great job! Compliment - I tried to rent a trailer from a couple of other dealers that were closer to me but they would not answer their phone. This location is excellent!
Michael A.Easy, fast, efficient, friendly..
Mary K.Rude manager. Threatening and very unprofessional
Lanora E. | Overall ExperienceThe staff at this location was always helpful and professional above and beyond my expectations.
BARRY M. | Overall ExperiencePassenger seat had a cigarrett burn hole in it and was not noted on vehicle report. Also the rental cost agreement was not even close.
Thomas L.Everyone is always happy there.
Lori W.Communication. Showed up for my appointment only to find out that the part was not in stock. Never received a call. Told I would get a call when it came in. I called 6 weeks later to check on it. It was in (once again, never received any sort of communication). When I told the manager of my issues, he complained that he told some one to call me. Never even apologized. Very unprofessional. The install itself was very quick, but the customer service is very poor.
William R.Trailer was good, service was good. No waiting when picking up or droppinh off
Christopher J.Great customer service on pickup and drop-off. Whole process was efficient, easy and fast.
Darin D.Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.
Rita R. | Overall ExperienceNothing I can think of.
Kenneth M.Nothing, all was perfect
Paul S.Love you !
Carole S. | Overall ExperienceEveryone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!
Lisa B. | First ImpressionsStaff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.
Richard W. | First ImpressionsThe staff was awsome. Very polite and friendly. That it self goes a long way with me.
Joseph S. | Overall ExperienceI had a wonderful experience at this UHaul!
cindy m. | Overall ExperienceUHaul at H K has been a great experience. I give them a 10 and I never do that!
cindy m. | First ImpressionsEverything was great.
Jeffrey L. | Overall ExperienceI don't like that you have to pay extra for 24 hour access. I'm storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn't happy about. Other than that, so far I'm fairly happy with the storage unit.
Jessica B. | First ImpressionsVery clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.
Wanda S. | Overall ExperienceEd and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.
JEREMY B. | Overall ExperienceNice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!
JAMES B. | Online Move InVery convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we'd need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!
JAMES B. | First ImpressionsEven with the computer system down, staff was friendly & I was able to move in.
Marcia D. | First ImpressionsGreat facility and staff.
TOM B. | Overall ExperienceEveryone was very helpful & pleasant!! Thank you
Terri N. | Overall ExperienceYour customer service rep was very helpful and he answered all of question
Steve M. | First ImpressionsWhen I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .
LINDA R. | First ImpressionsGreat staff always willing to help. Creative
craig h. | First ImpressionsVery helpful!
Betty N. | First ImpressionsGreat customer service, easy to use system
shaun r. | First ImpressionsMyles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.
Paul M. | First Impressions