El cliente no dejó un comentario.Darrell H.
Customer Reviews for U-Haul Moving & Storage of O'Fallon
O'Fallon, MO 63366
(@ Laura Hill Rd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David M.
Well for starters you should be warning your customers that when they rent the truck that it has a tendency to lock itself with the keys in it. We had just arrived at my home to unload our item. We set the keys on the dash because at my home there is no need to lock the door and then we proceeded to close the driver side door to the truck and immediately it chose to lock down the entire truck, doors, tailgate and all. We had to lift the couch out and over the tailgate to get it out. We then proceeded to call and speak with a representative from your store at around 11:00 that tells me that they don't have a spare key to the truck and that we would need to contact uhaul.com/help while on the phone with them, I then had to agree to a 175.00 charge which was double What I paid to actually rent the truck! Just to have a service rep come out to unlock the truck that locked itself! (because what else was I gonna do? It is not like I had options) So unfortunately I end up waiting from 11:00 until He finally showed up at 1-1:15 to open the truck. The gentleman who arrived and serviced the truck proceeded to tell me that on the service ticket it was written that you DID indeed have a set of spare keys but that you don't lend them out to the public. So needless to say I am Very dissatisfied with the service I received this afternoon. What should have cost me 79.00 ended up running me triple that!!! Total waste of my time and a huge chunk of money. In my opinion this is not right. It is not how you do business either. When I voiced my concerns to the representative who was cashing me out he was less than caring, just another transaction in his day, that extra money didn't come from his pocket so it was no sweat off his back. Said I could call and try to get some money back. Very displeased with how the whole thing was handled le period.Wendy D.
Great placeTiffany K. | First Impressions
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.justin H.
friendly staff, very helpful.GEOFFREY L.
The trailer door was extremely hard to raise and lower. A shot of some kind of lubricant would probably help.Susan S.
El cliente no dejó un comentario.Lee-Anna I. | Overall Experience
El cliente no dejó un comentario.jeff B.
El cliente no dejó un comentario.John D.
Everything went greatCarl W.
El cliente no dejó un comentario.JEFFREY B.
El cliente no dejó un comentario.Jessica Z.
This is the store that you send all your mangers to be trainedDavid R.
El cliente no dejó un comentario.Mike M.
Tire pressure warning when picked up, three of the four tires were approx 35+ pounds low. Tire tread on all four tires was also worn more than I would have expected.ronald R.
El cliente no dejó un comentario.Steve S.
This place is great. Helpful staff and clean rentals in top condition.Brien M.
El cliente no dejó un comentario.Tim D.
Everyone was awesome! Very helpful.Deborah M.
El cliente no dejó un comentario.Cody M.
The truck had 170k miles on it, airbag light continuously on, radio didn't work and lower left piece of dash was loose. Truck needs to be retired.MARION E.
I was disappointed that the posted access hours were only available if you paid an extra $10 a month per unit.Gloria A. | Overall Experience
El cliente no dejó un comentario.Randall F.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Jeffrey T.
El cliente no dejó un comentario.diane C.
El cliente no dejó un comentario.Kristine B.
El cliente no dejó un comentario.Cindy M. | Overall Experience
El cliente no dejó un comentario.Lydia Lynn W.
El cliente no dejó un comentario.Mark S.
The manager at this location is great, the nice and helpful guy from Delaware.Edric K.
They did a very good job and was very quick too.Robert R.
Kevin was great to work with! Wonderful experience. Quick easy and exactly what we needed was available.Alicia J.
Excellent service and locationRicardo A.
Was told to fill gas tank before returning. It took 5.68 gallons and I only drove 17 miles. Apparently tank was not fully filled by previous user, I got no good response from location. That was approximately 2.5 miles per gallon.Ernie B.
El cliente no dejó un comentario.Steven B.
The employees were very friendly and helpful!!Kristin H.
El cliente no dejó un comentario.Edward W.
El cliente no dejó un comentario.Martin C.
El cliente no dejó un comentario.Greg S.
Keep providing the same great service. Thanks for another wonderful rental experience!Isaac G.
El cliente no dejó un comentario.Teresa B.
Keith was very pleasant, knowledgeable and friendly. He answered all my questions professionally, went out of his way to show me everything I needed to know about my first time using a storage facility. I feel very comfortable with leaving my possessions and lifetime memories in a very clean environment. My first experience was incredible and I'm telling all my friends and family GO to uhaul for your needs when moving and storage , your needs will be met. Ask for keith!!Marlissa O. | First Impressions
El cliente no dejó un comentario.Mike C. | First Impressions
Good price, great servicesAbhishek K.
Diane was fantastic!Anita A.
El cliente no dejó un comentario.Delvis H.
El cliente no dejó un comentario.lynn B.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Chris W.
El cliente no dejó un comentario.Jeff P.
El cliente no dejó un comentario.Ashley L.
Nick or Kevin, can't remember his name. Helped me out with returning the trailer. Good guy.Christopher R.
Nice people and very helpful getting a trailer last minute.CHRISTOPHER J.
El cliente no dejó un comentario.ethan F. | Overall Experience
Very nice people.VERA C.
El cliente no dejó un comentario.Johnathan S.
El cliente no dejó un comentario.NIck L.
El cliente no dejó un comentario.DAVE R.
It's a tight fit at this location but the service makes up. Servicio al cliente de excelencia.JAMES S.
Excellent in every aspect!Sharon C.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Dean C.
Very satisfiedJames H.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.Ivan A.
We booked some help with our move of large furniture for our move through the u haul website, we were charged immediately and then the movers did not show up. I spoke with the uhaul office and they said there was nothing they could do about it.Donald K.
Thank you U-Haul for the free month of storage! The facility was clean. The unit was easy to find. It was a perfect size! The staff was friendly. They even offered their help to tie down my trailer when I was loaded up! I really can't say enough! I've been telling everyone that I know that's moving to use U-Haul. It's worth it!Ninett F. | Overall Experience
El cliente no dejó un comentario.Keith W.
Super friendly folks there easy to work with. Was able to get my truck rental quickly. The return process is excellent I know who's your good girl who's a good girlkevin W.
The odometer was not what the paperwork said I never received any sort of paperwork stadium I looked at it and I got in the vehicle and I was actually 10 miles under but he charged me for an extra 10 miles so I did not get my refund of 10 miles at 99 cents a milend I got charged extra for miles i did not use!! Very disatisfiedCharles K.
The gentleman that hooked up the trailer was excellent, very friendly.Brian F.
El cliente no dejó un comentario.David H.
Friendly, fast, and easy. Will definitely come back to this location for any additional needs.Abigail C.
El cliente no dejó un comentario.Raymond M. | Overall Experience
Everything was quick and easy.Bill A.
Chad Walker did a fantastic job. Really the entire team is always a pleasure to work with.Kevin B.
the floor of the truck was oily and slippery. Need to double check the floors. Luckly we were extra careful.Kevin R.
El cliente no dejó un comentario.Kimberly M.
El cliente no dejó un comentario.Sydney S.
Great location to work with, very helpful. Helped me with moving labor!TYANNA H.
El cliente no dejó un comentario.James F.
I absolutely chose the right place for my long term storage. I highly recommend this place.KATHY K. | Overall Experience
Place was ok. Guy checking me in just unhooked the trailer and said I was good to go. Was hoping to get a confirmation of check-in so there were no surprises later.Edward C.
El cliente no dejó un comentario.Mark K.
Walker and Wendy provided excellent service.Joseph D.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Max L.
El cliente no dejó un comentario.David C.
The process of renting a van and the cost was very good. I will continue to use UHaul. Gracias.Bonnie C.
El cliente no dejó un comentario.Cindy B. | First Impressions
The self check process was miserable but the gentleman that came out to help me was incredible...I just wish I would have gotten his name. I've been using this location for 19 years and overall have had an excellent experience. I disappointed with the self check process...please fix itWill G.
Good, above and beyond!!Steve M.
Very helpful and knowledgeable staffShamira Javon W. | First Impressions
El cliente no dejó un comentario.Jared J.
El cliente no dejó un comentario.Allison W. | First Impressions
The truck i was driving, the drivers door was really hard to shut. Other than that, everything was great.jeff L.
El cliente no dejó un comentario.Lydia L.
Awesome staff. Berry friendly and helpfulTom S.
El cliente no dejó un comentario.Lisa G.
Great service and staffDIAMOND T.
Nothign to improve - every phase of the rental was without a hitch (wink). The staff was awesome!Ed D.
Easy peasyPeggy O.
El cliente no dejó un comentario.Stephen F.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Kerry M. | Overall Experience
El cliente no dejó un comentario.Raynald T.
While the staff and facilities were fine, the policies are terrible. Due to my schedule (and my paydays), it seems every time I was able to move my items out of storage, my next month's rent was pulled out. But when I asked about pro-rating (since my unit would be vacated with 72 hours and would therefore be available to rent to someone else), I was told that doesn't happen. Why??? This last month, my rent came out and less than 24 hours later my unit was empty. How is there not a policy to refund part of that rent?ADAM E. | Overall Experience
Excellent experience!! Thank you!!Todd B.
All employees were awesome! Knowledge, helpful, courteous & always professional. I appreciate dealing with a business so well run as your O'Fallon location'Rita R. | Overall Experience
El cliente no dejó un comentario.Cindy M. | First Impressions
El cliente no dejó un comentario.TIMOTHY F. | Overall Experience
El cliente no dejó un comentario.SHAWN B. | Overall Experience
Accommodations are fine my only.complaint is that the locker that I have has half of a support peer taking up storage space. On those units, because I know its unavoidable, the client should be made aware and it should be a discounted space bc of that reason. If I had the time I would have went to the front desk amd asked for a different unit but I did not.Elizabeth S. | Online Move In
El cliente no dejó un comentario.Cheryl C. | First Impressions
Very friendly and helpful staff.TITUS B. | Overall Experience
El cliente no dejó un comentario.chelsea l. | First Impressions
El cliente no dejó un comentario.joseph c. | Overall Experience
The staff was so friendly and helpful I was amazed have not seen that level of customer service in a long time it was refreshing.Susan H. | First Impressions
I reserved a ground level 10 x 15. Confirmed over the phone twice. Got there yesterday and they said they aren't sure why it was confirmed because they didn't have it available. I ended up having to pay movers 2 extra hours because they had to use and elevator which was shared with three other people moving.ASHLY M. | First Impressions
I think for the cost of the unit, I should have had 24 hour access without having to pay more. However, overall it was a good experience & I would recommendJessica B. | Overall Experience
Never had a problem. Facility clean friendly staff would suggest to anyone.WES H. | Overall Experience
My only issue and I get it, but the sliding doors seem to lock a half hour before closing time and that was a pan on at least two occasions. To bad they are not in some auto lock so it could happen right at closing and not before. Other then that great place, clean and I felt safe going alone there.denise m. | Overall Experience
El cliente no dejó un comentario.steven L. | First Impressions
El cliente no dejó un comentario.JEFFREY N. | Overall Experience
El cliente no dejó un comentario.Patrica E. | First Impressions
El cliente no dejó un comentario.George E. | Overall Experience
El cliente no dejó un comentario.Rashon R. | First Impressions
Staff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!Jo H. | First Impressions
Always needed, the team at this store is very helpful!JOSE R. | First Impressions
El cliente no dejó un comentario.Bradley P. | Overall Experience
El cliente no dejó un comentario.kay J. | Overall Experience
El cliente no dejó un comentario.matt H. | First Impressions
El cliente no dejó un comentario.Ryan P. | Overall Experience
El cliente no dejó un comentario.Kenneth M. | First Impressions
The guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.Rich T. | Overall Experience
El cliente no dejó un comentario.Barry B. | Overall Experience
El cliente no dejó un comentario.Jack H. | Overall Experience
I have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.ARTHUR M. | First Impressions
I was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.Ted H. | Overall Experience
El cliente no dejó un comentario.Benjamin C. | Overall Experience
El cliente no dejó un comentario.Jack H. | First Impressions
The staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. ¡Gracias!Vannah P. | First Impressions
Everyone was wonderfulCarol D. | First Impressions
The staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.jay g. | Overall Experience
El cliente no dejó un comentario.Briana H. | First Impressions
El cliente no dejó un comentario.Benjamin G. | First Impressions
I wish it would have been 24 hrs accessible.Pratap Z. | Overall Experience
Ed was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.Jeanne Z. | Overall Experience
El cliente no dejó un comentario.Laura C. | Overall Experience
When we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everythingLisa M. | First Impressions
El cliente no dejó un comentario.Christine H. | Overall Experience
El cliente no dejó un comentario.BELINDA E. | First Impressions
El cliente no dejó un comentario.Lisa M. | Overall Experience
El cliente no dejó un comentario.kim o. | Overall Experience
El cliente no dejó un comentario.Brenda D. | Overall Experience
Would recommend them to anyoneLeslie S. | Overall Experience
El cliente no dejó un comentario.Rebekah R. | First Impressions
El cliente no dejó un comentario.Rich T. | First Impressions
Very impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.Kimberly B. | First Impressions
The people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.REBECCA T. | First Impressions
El cliente no dejó un comentario.Cynthia W. | Overall Experience
El cliente no dejó un comentario.JULIE R. | Overall Experience
El cliente no dejó un comentario.Patricia R. | Overall Experience
El cliente no dejó un comentario.diana M. | Overall Experience
El cliente no dejó un comentario.ROSHANDA A. | Overall Experience
Staff and facilities were great would highly recommend.CHRIS D. | Overall Experience
El cliente no dejó un comentario.Ken H. | Overall Experience
It was the very best of all the storage units we have used over the past 12 years.thanks.RICHARD S. | Overall Experience
El cliente no dejó un comentario.JEFFREY B. | Overall Experience
El cliente no dejó un comentario.Paul M. | Overall Experience
Staff was fantastic.David B. | Overall Experience
When big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unitEUGENE B. | First Impressions
Thanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!BENITO L. | Overall Experience
El cliente no dejó un comentario.Brenda D. | First Impressions
El cliente no dejó un comentario.Broderick D. | Overall Experience
El cliente no dejó un comentario.Debra I. | Overall Experience
El cliente no dejó un comentario.Kateri K. | First Impressions
El cliente no dejó un comentario.Joseph B. | First Impressions
Rude manager. Threatening and very unprofessionalLanora E. | Overall Experience
El cliente no dejó un comentario.MEGAN B. | Overall Experience
The staff at this location was always helpful and professional above and beyond my expectations.BARRY M. | Overall Experience
Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.Rita R. | Overall Experience
Love you !Carole S. | Overall Experience
Everyone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!Lisa B. | First Impressions
Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.Richard W. | First Impressions
The staff was awsome. Very polite and friendly. That it self goes a long way with me.Joseph S. | Overall Experience
I had a wonderful experience at this UHaul!cindy m. | Overall Experience
UHaul at H K has been a great experience. I give them a 10 and I never do that!cindy m. | First Impressions
Everything was great.Jeffrey L. | Overall Experience
I don't like that you have to pay extra for 24 hour access. I'm storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn't happy about. Other than that, so far I'm fairly happy with the storage unit.Jessica B. | First Impressions
El cliente no dejó un comentario.JEANETTE D. | Overall Experience
Very clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.Wanda S. | Overall Experience
El cliente no dejó un comentario.Philip E. | Overall Experience
El cliente no dejó un comentario.Mary S. | First Impressions
El cliente no dejó un comentario.Angie E. | Overall Experience
El cliente no dejó un comentario.Matthew B. | First Impressions
El cliente no dejó un comentario.Reginald W. | Overall Experience
El cliente no dejó un comentario.denise m. | First Impressions
El cliente no dejó un comentario.Tracey B. | Overall Experience
Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.JEREMY B. | Overall Experience
El cliente no dejó un comentario.Barry B. | Overall Experience
El cliente no dejó un comentario.Wanda S. | First Impressions
El cliente no dejó un comentario.Vincent J. | First Impressions
El cliente no dejó un comentario.Dan K. | Overall Experience
El cliente no dejó un comentario.Betty N. | Overall Experience
El cliente no dejó un comentario.Brandon B. | First Impressions
Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!JAMES B. | Online Move In
El cliente no dejó un comentario.David T. | First Impressions
Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we'd need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!JAMES B. | First Impressions
El cliente no dejó un comentario.Patricia R. | First Impressions
El cliente no dejó un comentario.Tabitha R. | Online Move In