Comentarios del cliente para U-Haul Moving & Storage of O'Fallon
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of O'Fallon
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ALEX G. en
Nothing. Your guys there today were awesome and should recognized. Good job =)
Thomas M. en
From beginning to end it was probably the best uhaul experience I've had in the last 20 years. Staff was excellent and the truck, even though it had > 100K miles, was in very good condition and was exceptionally clean. Well done.
Vickie L. en
Staff did a great job
Keith B. en
My only comment is not about a particular location. After renting the truck, I received 6 text messages, unnecessary, that interrupted my day so bad, I had to finally block the number to make them stop. How on earth do you expect to get anything accomplished with the constant badgering of the text messages.
Sabrina L. en
Service was absolutely awesome. Thanks a million!
karen m. en
No improvement needed - service was great!
OLEG L. en
Keep great service ! Thanks.
linda t. en
The guys are awesome! They deserve a raise! Great customer service. They showed me how to hook up the trailer and unhook it with patience. Thanks Tom, Matthew, Markie Mark, and Levelt!
rhonda h. en
The staff and owner where always there to lend a helping hand.
Janet S. en
Nothing. It was a pleasant and easy process!
Andrew S. en
Nothing
April B. en
Andrew and the porter were very professional!
Travis W. en
They were very accommodating and let us take the truck on Friday instead of Saturday. Very helpful
Kevin D. en
Wonderful service and great product
Wesley R. en
The people at this location where absolutely amazing! I got a call from another company, they couldn’t compete with your prices at all.
Jennie J. en
Over the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.
MARK R. en
Once again, the O'Fallon U-Haul Team made sure I had the right equipment available to me to get the job done ! The whole operation, there, is a highly efficient, class act ! Thanks, again, Guys !
shaun r. en
Great customer service, easy to use system
Jennie J. en
Fabulous staff. Great service. Good people.
DANMARK L. en
Maybe offer a price for unlimited miles on ur pick up trucks.
Glen B. en
Office was closed. Can only accommodate 2 trucks so had to drive to O’FallonMO office. That location was very nice.
stephaine j. en
Parking was the only issue.
Sidney C. en
Just keep up the good work!
Angela H. en
Wonderful experience, great staff and no trouble AT ALL.
Eric W. en
Location overall was average. Location seemed short staffed and staff seemed very stressed out. RESERVATION SYSTEM IS HORRIBLE!!!! You essentially have a bait and switch operation as your online “reservation” is not really a reservation. People like me reserve a truck and then find out a couple hours before pick up time that it’s not available and then are stuck with whatever options are available. Customer service number and representatives are also embarrassing but unfortunately typical for a huge company that puts customer satisfaction well behind profit.
sandra b. en
there was a big mess up some where along a line. I had reserved a truck at a location that ended up not having a truck come the day of the rental. I was called the day of (at the time of pick up) to let me know of the error. I was sent out of way my way to pick one up. Yes I did receive a small discount. I had left my brand new car at the location while I used the rental truck, which during that time frame my back driver car door was dinged. I did call the store to let them know of the incident. The male that took the call said he would leave a message to let the manager know.
David P. en
Had a charge of 17 dollars on my bill for fuel with no explanation, I only drove 9 miles and the vehicle was not on full when it was given to me, I feel I was charged inappropriately and fraudulently.
CYNTHIA P. en
Very pleased with service and highly recommend U-Haul.
Alan B. en
The staff was excellent!
Janis S. en
It took almost 45 min to be approved.
Dan B. en
All is well
linda t. en
Keep up the great work!
sean b. en
Manager was a great guy. Nothing to improve.
skylar w. en
Keep doing your thing this place is great, good service good people
Kevin M. en
The floor of the trailer was very dirty and the door was hard to open and close
Paul M. en
Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.
LUCINDA B. en
Had a great experience and would definitely use this facility again.
matt p. en
Vehicle was not cleaned, had dog hair all over seat and reeked of cigarette smoke. It clearly had not been prepped or cleaned. Matt was actually really nice and accommodating - so my face to face interaction was good... but the truck was a mess. I rented a truck from the location a year ago and it too was pretty smoky... Although uhaul was convenient for me this time, the brand itself is tarnished when you rent vehicles in this condition. I would recommend this location because of the convenience factor, but I would also let them know not to expect a clean vehicle.
Sam W. en
People were nice and professional. Check out was quick.
Jose P. en
Excellent customer service
David B. en
Nothing, It was a great experience.
william m. en
Everything was ready, cleaned and set up when I arrived. Personnel were ready for me and I was in and out in five Minutes. Excellent Job!!!
Trace C. en
Great service
Caleb M. en
The trailer rented said it was 4’ x 7’. This was even printed on the trailer. However the trailer only measured about 36”. This is a large discrepancy. I was forced to remove the deck off the mower I was picking up because of the large difference between claimed and actual size.
Tish J. en
This was my second visit of the day due to a issue with a local furniture store. The staff at this location was extremely helpful. Patient and kind... Excellent management!
Tish J. en
The service was far more superior than any other location I’ve done business with in the past. Top notch customer service and great management.
Sheila W. en
The lot associate was waiting when I pulled in. Took only a few minutes and I was out of there.
JERRY T. en
I can't think of any improvements. Everything went smoothly.
Lee G. en
Everything was absolutely PERFECT. I am a repeat customer because I receive excellent service on all occasions.
brain b. en
I've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.
Patricia H. en
Always enjoy working with Andrew Slade and this location
Alex W. en
Cab cleaning!!
Ben G. en
Schedule your customer at the correct location for installation as requested. Know your products, don't sell something that doesn't work with the hidden hitch product they purchase. Educate your staff including the manager to know how to print a detailed receipt and to refund products that don't work with your hidden hitch. Follow up with your customers within 24 hours if you're unable to perform these above-mentioned functions.
Tom W. en
Clean out old addresses make sure you get the stuff you are to the first time so you don't have to go back and get there right thing you order I really didn't have a good experience with this rental
Laura L. en
There seemed to be some employee issues when I arrived for the pick up & the gentleman who I believe was the manager that checked me out was on his head set discussing how the reservations weren't being done correctly. Other than that everything was smooth & the staff was pleasant.
Kayode A. en
Excellent customer service... good communication from the U-Haul team.
Thomas P. en
Over priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.
Jennifer M. en
The employees were super nice and worked with me as my schedule went off track a bit! Definitely would rent there again!
linda t. en
Nika is AWESOME! Great Customer Service. Very friendly and helpful!
jewell k. en
Thee two guys that helped me were great
Patrick B. en
Great staff. Especially the young man who unhooked the trailer in the rain!
Ken B. en
Very good customer service.
Jessica H. en
The truck I had smell like nothing but cigarette smoke so I'd suggest that there's a better smell not all people can inhale that stuff or actually bothers my breathing
kimberli t. en
Andrew was awesome.
ken a. en
While the interior was clean, there was a torn windshield wiper on the drivers side and the truck was extremely noisy in the cab.
Stephen g. en
Awesome fun staff!
ERIC D. en
The guy checking me in was awesome. Also on return the individual was awesome. Very good communication and training.
Jim G. en
Good friendly and quick, reasonable price
JIM S. en
This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous
HERSHEL J. en
This location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.
Rudolph R. en
The staff was very professional and courteous even when they had to work outside in the cold and rain.
rose h. en
Diondre was the most helpful, friendly, knowledgeable and polite person I've EVER dealt with in the customer service industry. He's definitely an asset to your company!
CHRIS R. en
Everything was fine
Brian H. en
Doors did not close tightly. Too much air noise. Could not have driven that vehicle on a long trip. Road noise excessive in cab.
kim b. en
This is the second time recently that I rented from them. I like this location. Very easy and quick to rent and return.
Rosa J. en
The guys who helped me were great from start to finish. I appreciate the wonderful service from each person. Ty
patricia v. en
Very helpful rental space nice and clean
BONNIE P. en
We rented a cargo van at the O'Fallon location and had a wonderful experience. The vehicle was brand new and was wonderful, of course. In addition, the price came in lower than the quote! The staff was great to work with and we will definitely go back when the need arises.
jenny b. en
I couldn't find your location or your Van's using uhaul.com ot said the nearest location to 63366 was Lake st louis or Darden prairie. not a complaint just want you to get more business. a great experience!
Jason W. en
Excellent customer service. Quick and efficient transaction.
catherine s. en
Your staff is friendly & awesome!
lance c. en
Awsome mangement. Great staff. Awsome experience
Joshua J. en
Stop charging so much for a one way. I only used the trailer for 1 day and was charged for 3. Completely ridiculous. Customers should be asked how long the trailer will be needed for, on a way drop off, and not required to pay for 3 days unwillingly!
Daniel F. en
The two representatives were prompt and quickly removed the trailer from my truck and got me checked out within minutes of my arrival. They presented a very professional demeanor and are good ambassadors for UHaul.
linda t. en
Excellent service all around!
david p. en
Marcus Smith handled the check in and was very friendly and efficient.
John W. en
Keep up the good work. The staff was professional yet friendly and seemed to want to help as much as possible.
Steven B. en
Fast and friendly service and helpful
larry b. en
nope
Dale O. en
Fast and easy check in. Associate fixed a clerical error and was very helpful. Will use this location again.
Sandra M. en
Someone in MO is obviously using my name and email. Please obtain from them the correct information. I have never used U-Haul's services. Thank you.
Jennie J. en
Staff here are super friendly! Myles goes above and beyond. Easy to get in and out of their lot (connects to bank lot to get over to the light).
DAVID K. en
Make sure your computer system is up to date and working. an unsual delay when the system would a rental for a trailer.not let
bary s. en
Nothing
brittney b. en
Staff was helpful. Clean facilities
DEREK R. en
Second time using them and the guys are great! Life saver, Thank You.
Bonnie W. en
I was very pleased with everything. I liked the recycle area...excellent idea.
Ellen B. en
Easy to check in. The guys were helpful & considerate.
Michael S. en
Thanks for your help!
Tracie E. en
We loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .
Chris C. en
I have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got pics
JIM K. en
My stay was good. It meet my expectations.
ODELL S. en
Very good
ratnesh p. en
It was great and staff was really helpful.
Amy A. en
I called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.
Darra E. en
My mom passed away and we moved her up to O’Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O’Fallon U-haul experience was excellent!
tammy c. en
I felt my items were secure and was pleased with my experience
Joe S. en
Y'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉
Patricia T. en
The service was great.
Diana D. en
Fantastic experience ! Clean, curtious people Would definitely recommend
Jeremy C. en
The person who walked us to our unit was condescending and rude.
ingra p. en
The management is very rude
Diana D. en
David was professional and helpful. Answered questions I had. I would recommend this location
jamar b. en
Very nice facility that I have recommended to family and friends.
STEVE G. en
Just need more carts to get items in and out of storage bins.
BARBARA G. en
I had unit #156 for couple years and have absolutely no complaints. I would highly recommend!!
GAIL Q. en
I have rented a storage unit for almost 8 years and have had a positive experience. I have also rented vehicles several times and this too was a satisfactory experience.
Scott C. en
Good facility. Well maintained.
lisa c. en
Jimmy was very helpful in the storage facility. Thanks Jimmy.
SUSAN L. en
I would recommend this facility to anyone.
KYLE S. en
The staff was extremely helpful and nice. Would use again because the staff was so wonderdul
Tina S. en
Staff very courteous and very helpful. I will return with my business.
erin t. en
Great experience.