I had tried to use a different location and when I got there they did not have the equipment that I had reserved and the personnel where not great. When I went to the International location Hawk was very friendly, helpful and made the whole transaction a pleasure! I will drive an extra 40 minutes to rent from Hawk from now on!Eric K.
Customer Reviews for U-Haul Moving & Storage of Northwest Spartanburg
Spartanburg, SC 29303
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Good but expensiveBEN S. | Overall Experience
Nothing-- work with Hawk he is great!Charles A.
Customer did not leave a comment.david H.
Service was great. Hawk in Spartanburg SC made the move so much easier. He was such a delight to work with. We had a change in needing another truck and Hawk automatically said not a problem, and we had another truck at our earliest convenience to pick up. Great service Hawk!!!patty B.
Customer did not leave a comment.SARAH R.
Check in seamless and expeditious. Very impressed with overall experience at this location. Staff was extremely helpful.Michael H.
Customer did not leave a comment.Juan T.
Customer did not leave a comment.William E.
Customer did not leave a comment.Erik R. | Online Move In
The staff is really friendly and helpfulRenato L. | First Impressions
Hawk and staff were awesomeMichael A. | First Impressions
Hawk is awesome!TERRY S. | First Impressions
The experience from start to finish was a pleasure. I worked with Hawk and he truly went above and beyond. I needed to have a hitch installed on my vehicle and had so many questions. He answered all of them clearly, both on the phone and in person, and was very personable and friendly. He even went so far as to warn me about the wiring kit I initally picked out and how this could affect my warranty (I have a brand new car and would of voided my warranty entirely had he not told me about hard versus quick wiring). He special ordered, and expeditited, this new kit for me to make sure it would be there on time for my appointment. He completed the installation earlier than expected and was a gentleman all around. I can't say enough, Hawk is truly an asset to Uhaul. This store is brand new, so many trucks and trailers in stock (not like other locations where it can be limited), very clean and easy to get to (right off 85, exit 70). Thank you again for making this a great experience (and for saving me money in the end).Brittany B.
HAWKINS WAS GREAT TO DEAL WITH.... AWESOME GUY-- DEF WOULD RENT THERE AGAIN...Charles A.
Send someone down to the 2339 Two Notch Rd location and teach them.Rich R.
Personal are very helpful and friendly! Helped us very good and fast. Manager and the young man who cleans trucks - very nice and great people. I'm glad such company exists. Thank you guys for great experience with your company! This is my second time using u-haul, and I can recommend to anyone this company!Tetyama S.
Hawk was absolutely a joy to work with. So professional and helpful. Pointed out everything we would need. I was tired and not a pleasant person going into U-haul last week, but came out laughing with having worked with HAWK. If I still had a business, HAWK would be heading my training program right now. U-haul you did good putting HAWK out there to help promote your business. Patty Keeneypatty B.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Kay S. | First Impressions
The general manager and the staff was a pleasure to work with.DAVID L. | Overall Experience
Customer did not leave a comment.Maria B.
Convenient location for me. Individual at location was friendly and luckily it was not a busy time when I picked up.MARY C.
Everything went smooth and everyone was helpful answering questions.james b. | Online Move In
Hawk and his staff are amazing! Was not very happy with uhaul from the start of the move from Arizona. U-move boxes were a huge hassle from start to finish. Hawk and his staff made up some ground in our opinion of Uhaul in General.Travis B. | First Impressions
Customer did not leave a comment.Alisa R. | Overall Experience
Customer did not leave a comment.Steve M.
U-haul was clueless at to WHERE our Ubox was. One page of my Uhaul website said it was still in South Carolina awaiting shipment to CA (It said this the day it was delivered). Another screen said it arrived in CA on June 13th, 3 days after it was packed and 2 weeks before we actually got it. We called the day it was â€œGuaranteedâ€ to be delivered, and we were told it hadn't yet arrived in CA so we wouldn't be getting it. Then we were told an hour later that it WOULD be delivered that day, and that it was at a completely different store than the one that originally called to set up delivery. I don't know how your computer systems could be so messed up. It was very frustrating.Ellen S.
I had a disc lock and asked about using it on the truck. This was my first time driving a U-haul. The individual told me that it would work. If the lock couldn't go through all 3 holes, I could use 2 holes. However, I wish they were more specific on which holes to use. When I arrived at my destination, the door has open. I lost a bag en route. Thankfully, I didn't lose much of my other items.Carlos P.
Customer did not leave a comment.Janice I.
This was by far the best UHaul dealer that I have ever used! Hawk greeted us and provided excellent service. Our UBox was ready to unload and was inside the air conditioned facility. We loaded our UHaul Van in an air conditioned bay. The return was just as quick and smooth! Thanks for making our moving experience easy and hassle free!!William R.
Keep giving the outstanding customer service I received. I ran into needing more storage than I had planned for and the crew were extremely accommodating in keeping the units as close together as possible. Well Done.MICHAEL S.
Like it just like it is! Seems almost perfect...James L.
Customer did not leave a comment.Hosea S.
The staff there were fantastic. Nice open parking lot. Very friendly and easy to pick up the truck.Michael T.
Customer did not leave a comment.Jerrold A.
Customer did not leave a comment.john V.
Customer did not leave a comment.Trenton D.
Customer did not leave a comment.Betty T.
Customer did not leave a comment.sharon S.
The gentleman was very nice! He made an excellent sale! Go see the man and help him make some money!Brett G.
Great overall and great with helping where they can.Marty I.
Would like in the future to be able to reserve the U-Haul rental storage before I leave with the truck rental because I was told I couldn't reserve my unit until the day I needed it... On the morning I was supposed to get my rental unit I spoke with four different people in two different states and Actually drove to two different locations before I could get two 10x10 storage units instead of the one 10 by 20 storage unit which actually cost me more money and way too much stress and too much time to schedule it. I have dealt with you all in the past and had great customer service but this time was 100% the opposite in scheduling !!!!Chris M.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Gerardo M.
Great experience, as usual.Dorothy L.
Awesome customer serviceCatherine J.
Everything was nice and smooth with the same day pick-upRayach Y.
Everyone I spoke to was so helpful,I appreciate everything they diddawn H.
Alaya, Bryan and Hawk are always great.PATRICK L.
Customer did not leave a comment.Teresa H.
The equipment was in excellent condition. Supplies were readily available. Everyone was helping, educational about their work, very friendly. I would definitely recommend them to anyone.Robert W.
It was the best UHaul experience we have had. Fast pick up and drop. Counter reps were super nice. Plan on using this location again for trailer and moving needs.Shaun J.
Great customer service from both employees working there today.Marcus E.
Customer did not leave a comment.RICHARD L.
All is well!James L.
The GM (Hawk) at this location is strictly by the books and would help with anything that's in the reach of his power. It's very organized here as well. I'll recommend this location to anyone in need of any kind of moving help.TARAY R.
Hawk and JR are amazing with their customer service skills, truly go above and beyond.PABLO G.
Excellent experience. Clean store that was well stocked. We were helped by Hawk who was knowledgeable, friendly, and got things done quickly. There were many options on site and the trailer was as expected. We couldn't be happier and will definitely be back!Matthew L.
Customer did not leave a comment.Wallace H.
Customer did not leave a comment.Annie O.
Would not recommend uhaul. Horrible experienceMichael W.
Give them the truck free is the only thing left, they got everything else covered!Brian V.
Customer did not leave a comment.jeffrey K.
Customer did not leave a comment.Eugene P.
Customer did not leave a comment.paige S.
Customer did not leave a comment.Billy M.
The service was great. The vehicle was in great condition. I use this location regularly and always a positive experience.Michelle G.
Customer did not leave a comment.Brian J.
The staff at this particular location was GREAT!!! Very customer oriented and helpful from start to finish. By far the best experience I've ever had with UHAUL.Pirun T.
Customer did not leave a comment.Garrison H.
Have a better way to check truck back in after hours....wasn't able to complete check-in through appGENIENCE T.
I was very pleased with the service, it was quick, and at the time they were very busy.. I would recommend this location to everyone.Robert W.
Customer did not leave a comment.Andrew G.
Maybe some air freshener in the cab of truck smelled of cigarette smoke badly but other than that excellent experience.Billy M.
Keep up the great work!Clayton S.
Customer did not leave a comment.Gary V.
Awesome staff, very courteous and helpful.JAMES P.
Was simply told where to stop and young man unhooked the transporter and wouldn't even think about me helping...took a maximum of 3 minutes.. great service. Thank you guysChris M.
Honestly they made it super easy. It's amazing how seamless they are able to make it now days. Turn in took literally 5 min and I was on my way.Evan W.
Customer did not leave a comment.Ronald K.
Customer did not leave a comment.Jasmine W.
Nothing every thing was goodCraig D.
Customer did not leave a comment.jeffrey K.
Customer did not leave a comment.Lucas C.
I dont think any improvement is needed. The vehicles and the property are clean and well maintained. The staff is very helpful.Annie O.
Customer did not leave a comment.anzella J.
The staff was very helpful and friendly. More signage of the streets to help others know its there. I only saw it from the highway. Would never have known it was there otherwise.Michael P.
I was very satisfied with the service and equipmentRobert W.
Customer did not leave a comment.james B.
Hawk Hawkins, the customer service representative, was very polite and efficient. He was very professional and accommodating. Thank you Hawk!Sheridan H.
Customer did not leave a comment.KURT W.
Customer did not leave a comment.JOHN M.
Dropping-off the trailer was quick and easy. The person working there only had to let me know I could drop the trailer off just about anywhere near the office.John D.
Customer did not leave a comment.Gary V.
I ordered a pickup truck with a 5 x9 trailer with ramp for pick up Friday 4-8-22 days in advance originally from the Whitney road location. I was called informed that the equipment I ordered had to be picked up at 1500 international drive where it was in stock. I arrive at the new location on the day of my pickup they didn't have the pickup truck available like I was told they would. So I had to spend an extra 21 miles total round trip going to international drive because they were suppose to have the equipment I ordered. Instead of Whitney road when is within a mile of my home. I Should have been contacted letting me know they were out of availability for the pickup I ordered 4 days in advance.Morgan T.
It was not particularly the location itself. But you uhaul was very incompetence. Although customer service was nice, the representatives got things wrong such as shipping it to the right address and the time and day they were very late. They kept switching the dates of the drop off to my home without notice. They have done q lot of things that j did not understand. But again not the locations fault.Johnnisha M.
Customer did not leave a comment.Joey F.
Manager was excellent. Thank you all you do.Thelma W.
Customer did not leave a comment.Sue M.
Customer did not leave a comment.Ana A.
Customer did not leave a comment.Roman R.
Excellent serviceNanette W. | Overall Experience
Rep was very polite courteous and explained the check out process very wellLynne G.
Customer did not leave a comment.Edward W.
Improve after hours drop off. Website could not verify my location when I tried to drop off, resulting in me having to drive home and return in morning. When I explained this to the csr he was unsympathetic and told me he could not refund me for the extra mileage and i should have just left van there. I also tried calling , and the wait time was 50-60 minutes which is also unacceptable.Steven G.
Customer did not leave a comment.Ralph L.
Customer did not leave a comment.JIM B.
I was an hour late and was charged an additional day on the rental. I know these units rent by the hour and feel the correct charge would have been hourly...Eddie O.
Upon rental and return both representatives were courteous , professional and knowledgeable . I would use this location again.Eric E.
Keep up the good work!!Chadwick M.
Hawk Hawkins and his team were fantastic.Scott E. | First Impressions
Customer did not leave a comment.Chris K. | First Impressions
Customer did not leave a comment.CORY M. | Overall Experience
Mr. Hawks is a excellent manager and his staff always helpful thank youNanette W. | First Impressions
Not clear to a new customer where to access buildingJames S. | Online Move In
Staff has always been helpful and friendly. Eager to accommodate our wishes and to work out any issues.Joseph F. | Overall Experience
Customer did not leave a comment.LAQUANDA L. | First Impressions
Great place to store you items, awesome experience all the way around.Nicholas D. | Overall Experience
Customer did not leave a comment.Harvey S. | First Impressions
Customer did not leave a comment.Christian A. | Overall Experience
Customer did not leave a comment.Kathryn A. | First Impressions
Customer did not leave a comment.MELISSA C. | Online Move In
Customer did not leave a comment.Raven W. | Overall Experience
Customer did not leave a comment.Loraine C. | Overall Experience
Customer did not leave a comment.Chase O. | Overall Experience
I had one issue with my storage unit being broke into. I went to the office to have them pull the video only to find out the my unit was not in sight of the cameras.JoAnn M. | Overall Experience
Mr Hawkins the manager is a great guy. He and his staff went out of their way to help me with any problems that arose. this man needs a raise!Nolan C. | Overall Experience
Customer did not leave a comment.Tammy L. | Overall Experience
Customer did not leave a comment.John G. | First Impressions
Great friendly staffChristopher J. | First Impressions
Customer did not leave a comment.Ray B. | Overall Experience
Customer did not leave a comment.Thomas T. | Overall Experience
Customer did not leave a comment.THOMAS K. | Overall Experience
Move in was extremely smooth and easy. Location is amazingly huge, clean and has everything needed for moving in one place. I was very impressed. One issue… Our unit number does not appear on the map of the facility. #343 Even the staff was surprised. You need to correct the map. Even so, staff member led us to the unit so was not a problem.STEPHEN N. | First Impressions
Customer did not leave a comment.James S. | Overall Experience
Good soupBenjamin W. | First Impressions
Customer did not leave a comment.Ray B. | First Impressions
If I need to store anything again, I will definitely go back to this u-haul. Never had any problems! Never worried about my belongings while in storage!Frances W. | Overall Experience
Manager is awesome!Ryan S. | Overall Experience
Customer did not leave a comment.Jason R. | First Impressions
Customer did not leave a comment.SANDRA C. | First Impressions
Got my needs perfectly, and included a few month of rental. It took an extra month, to get everything moved, so this worked out perfectly.Arthur C. | Overall Experience
Customer did not leave a comment.Ivan L. | First Impressions
Customer did not leave a comment.Carlos F. | Online Move In
Customer did not leave a comment.KENDRICK Lortroy R. | First Impressions
Customer did not leave a comment.Jose R. | Overall Experience
Customer did not leave a comment.Kendall S. | Overall Experience
Customer did not leave a comment.William M. | Overall Experience
The storage facility was awesome. I never had any problems that the personnel there couldn’t take care of. Renting a truck from them is a little more difficult, however, Hawk Hawkins is awesome! He takes care of wverything.James T. | Overall Experience
Customer did not leave a comment.joyce b. | Overall Experience
Customer did not leave a comment.Erin R. | Overall Experience
Units are advertised online as "Interior 2nd Floor Street Level". Units are NOT street level.Matthew S. | Online Move In
Customer did not leave a comment.Kristen W. | First Impressions
Customer did not leave a comment.Clinton A. | First Impressions
Customer did not leave a comment.Michele C. | Overall Experience
Highly recommend this site. They are a one stop shop for all my needs.jimmy s. | First Impressions
Customer did not leave a comment.James S. | First Impressions
Customer did not leave a comment.Ray B. | Overall Experience
Customer did not leave a comment.Shawn K. | First Impressions
Customer did not leave a comment.Chris S. | First Impressions
Customer did not leave a comment.John S. | Overall Experience
We were shocked with the fantastic facility. Moving is not necessarily a fun activity. We were prepared for a horrible day of moving into the storage facility. What you have provided at 1500 International Drive, is TOPNOTCH!!!!!Anne P. | First Impressions
Customer did not leave a comment.Rodney W. | Online Move In
Customer did not leave a comment.sarah w. | Overall Experience
Great place, friendly staff. No problems or issuesCraig M. | Overall Experience
Staff was very knowledgeable and friendly!wallace g. | First Impressions
The General Manager there is awesome. Outstanding customer service and patience.Kendall S. | First Impressions
Customer did not leave a comment.Tommy B. | First Impressions
Customer did not leave a comment.kyle b. | First Impressions
Customer did not leave a comment.Rita T. | First Impressions
Customer did not leave a comment.gerald c. | First Impressions
Hawk and his crew are doing a fantastic job! They have turned my less than pleasant move into a successful job.Andreas t. | First Impressions
I use this company all the time and had never had a hard timeEDIE C. | First Impressions
Customer did not leave a comment.Nolan C. | First Impressions
The facility was super clean and the staff were very friendly and helpful! I got a smaller storage unit thinking that I could fit everything in it but when I realized I couldn’t, they got me switched over to a larger unit hassle free! Also, the complimentary carts they had in the unit were super convenient for moving things from the truck to the units. Definitely recommend !!!Sarah A. | First Impressions
Customer did not leave a comment.Robert D. | Overall Experience
Absolutely great experience all the way around !Shawntea N. | First Impressions
Customer did not leave a comment.Austin L. | First Impressions
Dealing with Hawk was a pleasure.donald g. | Overall Experience
Customer did not leave a comment.Peyton E. | Online Move In
Customer did not leave a comment.Ann C. | Online Move In
Customer did not leave a comment.Crystal J. | Overall Experience
Excellent service thxNanette W. | First Impressions
Customer did not leave a comment.Diana B. | First Impressions
Customer did not leave a comment.Terence A. | Online Move In
Customer did not leave a comment.Kari M. | First Impressions
UHAUL customer service is way below standards. No one answers the phone, there's no place online to handle my issue. This is in no way a reflection on Steve August or his staff. They just don't have enough people. They iare expected to be in the office handling walk-ins and answering the phone, but they also need to show new customers their units and go over the rules and regulations etc. Problem is there is only one person scheduled to handle all of that. UHAUL needs to hire more staff to take care of customers needs in a timely effecient manner. When someone did answer the phone, they were friendly, polite and knowledgeable and took care of my issues.Laura L. | Overall Experience
Customer did not leave a comment.Rebecca J. | First Impressions
Customer did not leave a comment.Laurie S. | Overall Experience
Customer service is not good!!!Bramlin S. | Overall Experience
I would totally 💯 use and recommend this store to anyone looking. Management to customer service was patient and very helpful. Thank you 😊Michelle D. | Overall Experience
A error was made by the facility which caused me to not have access to my unit once. I attempted to resolve the situation politely by explaining my encounter with the company to the manager . The manager responded by being very unprofessional and rude during our call while knowing they were at fault for the situation. I personally would not recommend them to anyone due to the lack of professionalism and customer service I experienced during that time.Najayyiah L. | Overall Experience
Pleased with the service, the facility and helpfulness of front desk team. Upgraded our original online selection to a bigger unit without any hesitationsor issues.MICHAEL F. | First Impressions
First I would like to thank Steven August for answering his cell phone while on the road, on vacation. If not for Steven taking control and handling my issue I wouldn’t know that U-Haul made a mistake with our storage unit. So thank you 🙏🏽 Steven August and for you I will remain a customer and refer your U-Haul. Happy ThanksgivingMichelle D. | First Impressions
Customer did not leave a comment.Douglas H. | First Impressions
Customer did not leave a comment.DEBORAH C. | First Impressions
Steve, the manager, is the reason I stayed as long as I did. Really good dude!Christopher F. | Overall Experience
Customer did not leave a comment.ROBERT K. | First Impressions
The staff was courteous. The facility had continuous issues with unlit alarms and access after office hours. The final straw was the night of Nov. 7th I had professional movers come to finish packing for our move to Utah and was unsuccessful gaining access to the building. The movers had to go, so I was forced to finish my move with a rental trailer cost and an additional months rent on my storage unit because it renewed on the 9th. The person who was in charge, Steve, acknowledged the problem with access to the building and apologized for the inconvenience but UHaul corporate does not assist with discounts..JESSE G. | Overall Experience
Insect and mice issue in storage unit. Several items damaged. Moisture problem as well. Mold on furniture after only 8 months.donald c. | Overall Experience
Customer did not leave a comment.TODD L. | First Impressions
Customer did not leave a comment.THOMAS B. | First Impressions
I was not able to access my storage space after office hours and it almost cost me a job! The staff didn’t really care that the lock code didn’t work! I canceled because of it!Terrell S. | Overall Experience
Everything was good thank you!MICHAELWAYNE S. | Overall Experience
Customer did not leave a comment.Lynn T. | Overall Experience
The general manager was very helpful.Joseph L. | First Impressions
Only one thing stands out that needs a fix. The staff is great but you are understaffed. There should be a minimum of 2 people there ALL the time. It is not right to expect ONE person to do this job, can not be done. Steve August is the best. Like most places today they understaff their business. Uhaul, be different than the rest hire more staff.Richard M. | Overall Experience
The store worker was very nice and informative and he showed us where our unit was explained how to properly lock and secure our unit He had a pleasant welcoming attitude the whole process was quick the building was clean the elevator was clean the location is perfect area right off the highway it’s the best experience I ever hadVirginia R. | First Impressions
The location was convenient, and easily accessible. I got locked out of the unit with no real notice. Management would not return emails requesting help. The storage unit leaked water on my belongings, ruining a few pieces of furniture, and there was no attempt to make it right. I get opting out of the insurance, but not even an apology or attempt to fix the unit. It was as if I should have known that was a risk of renting a storage unit. I would not recommend.Brett R. | Overall Experience
storages were extremely dirty, full of spider webs and spiders, had to sweep it out and spray before I could put anything in itMichelle W. | First Impressions
Customer did not leave a comment.JENNIFER C. | Overall Experience
Customer did not leave a comment.Maria V. | Overall Experience