Customer Reviews for U-Haul Moving & Storage of Northeast

1561 comentarios

8833 Dyer St   El Paso, TX 79904
(Us 54)

(915) 751-1263

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 751-1263

8833 Dyer St
El Paso, TX 79904
(Us 54)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LOU N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDUARDO ARTURO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neftali R.  |  First Impressions 
Clasificación:
5.0

Extremely friendly staff. Oscar, the Store Manager runs a very clean and well maintained atmosphere. The restroom was extremely clean and being run by men, that says a lot. Loved everything about 8833 Dyer Street Uhaul.

Martina G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Montrell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett H.  |  First Impressions 
Clasificación:
5.0

Had been given a different drop location a long number of blocks north. Had to find Dyer at high traffic time because first spot had no parking space left. Both locations did have kind and helpful employeees.

KAY S. 
Clasificación:
4.0

Gas too expensive

CRISTINA M. 
Clasificación:
5.0

Great facilities and customer service, keep up the good work!

Manuela G.  |  Overall Experience 
Clasificación:
5.0

2021 Silverado - was having a hard time trying to rent the car hauler. You need to update the computer system.

HENRY KEOKI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

oscar O. 
Clasificación:
5.0

Equipment was as expected and available.

John L. 
Clasificación:
5.0

Very nice customer service.

STEPHEN L. 
Clasificación:
5.0

Excellent customer service

MICHELLE J. 
Clasificación:
5.0

N/C

LEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

chayton R. 
Clasificación:
2.0

Very bad service i had to wait over an hour so someone can inspect the truck.

GRACIELA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R. 
Clasificación:
5.0

The updates to this location since I was last there helped greatly with their shortage of personnel. Keep up the great work.

FABIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

The staff is always friendly and helpful.

SAMUEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymundo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICKA M. 
Clasificación:
2.0

El cliente no dejó un comentario.

CARLOS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLAKUNLE A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sammy Q.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Luis H. 
Clasificación:
5.0

Have the corporate office secure vehicles with a USB connection to charge phones and, more importantly, lease vehicles that have cruise control. It was very uncomfortable traveling from El Paso to Roanoke TX without this feature.

ALBERTO T. 
Clasificación:
5.0

Super amazing customer service when renting the storage unit and when exiting the unit! They're also were great when returning uahuls! And having the carts for loading and unloading was such a lifesaver!

Amanda T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
4.0

I was charged for 2 days when I only rented for 1 day. The person in charge unhooked the trailer then apparently didn't check it in when I returned it at 6:55PM Sat 5/15. Check your surveillance cameras. Blue Dakota PU w/ a 5x8 trailer. Then the 1st customer service person who answered seemed too lazy to take my call and put me on hold for another 20 minutes. The 2nd person who addressed the issue gave excellent customer service. I appreciate her assistance. Regardless, if the person who met me on 5/15 when I returned the trailer had just recorded the return I wouldn't be writing this and telling my friends to be careful due to all the lackadaisical customer service I received.

VICTOR V. 
Clasificación:
5.0

I just don't understand why it was so expensive. Like 1022$ to drive it 4 hours and we had it just over 24 hours. That's the only bad thing about our experience.

Dominic C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY C. 
Clasificación:
5.0

Great customer service, friendly employees and they definitely made it easy.

MILO Christopher H. 
Clasificación:
4.0

Gracias

Jose A.  |  Overall Experience 
Clasificación:
5.0

Phillip /Joshua are one of the best employees uhaul can have and i enjoy doing business with these professionals. Adrian!

ADRIAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
4.0

Explain in full.detail the two types of insurance available. Ie: sage move and safe move plus

JEPHTERAGYEI D. 
Clasificación:
3.0

The employees were awesome and helpful, but uhaul as a company sucks. They GAVE AWAY our trailer the morning of our cross country move, causing our moving date to push forward FOUR DAYS. on top of that, they told me I could return the uhaul after hours if need be, so I did just that, and was charged an extra day. I will never use uhaul again.

BONNIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
4.0

Great team everyone was helpful .

ADRIAN A. 
Clasificación:
3.0

Assistant manager lacks customer service skills. I called uhauls 1800 number around 2:30pm to extend to which allowed to extend yet the asst manager called 20 minutes before I was to return to let me know I needed to return by 9 am or I would be charged 60 dollars. He was not very professional by say it was my fault for extending!! I do not work for this company to know that someone else had a pending reservation. It was not my fault that the reservation center allowed the extension!! Policy of not I was not allowed to use the rental for a full day!!! I felt harassed and let down. They were willing to accommodate me with another truck but I would be charged again. This courtesy could have been extended or the other customer!! Spoke with Josh from the store who either way didn't give me enough notice to try to return. The vehicle at the time of the previous return time. I just feel more could have been done to accommodate the other customer! I will maintain this mistake was mot my fault if your company allowed the extension. Sherea was very understanding however uhauls Upper management lack tools to help your customers or they choose who will get the extra valued customer service that I wasn't afforded!!!

Elsa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuela G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis C. 
Clasificación:
5.0

Fast service

Jaime R. 
Clasificación:
5.0

I’ve been using U-Haul for years and have not had any problems.

ROMAINE Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH R. 
Clasificación:
5.0

Ensure that the beginning mileage is correct. If it weren't for the photo that I took of the mileage, I would have been charged at least $10 extra.

TELLY W. 
Clasificación:
5.0

The pricing was a little confusing

GILBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
1.0

The manager in charge was completely disrespectful to myself and another customer. In my case in regards to the way the mileage was calculated on my rental he literally said “THAT IS FUCKING RIDICULOUS” This is the last time I go to this store. i am a customer and I deserve respect, this is no way to treat customers from which your employees receive their salaries from and UHAUL makes money from

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonny K. 
Clasificación:
2.0

I had to wait 2 hrs on a rental truck that I reserved online. I arrived for the pick up but the location did not actually have the truck. After 2 hrs of being asked to wait, I was told I'd have to come back the next day. The following day I was able to rent a truck. Hopefully future customers will not have this issue.

Jesse C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GILBERT T. 
Clasificación:
5.0

Ninguno

GROVER SIDNEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN F. 
Clasificación:
1.0

My unit was not properly sealed. As a result everything was covered in dirt. The staff was rude and seemed annoyed with having to do anything. Their were two employees that were pleasant but the manager especially infuriated me as he found it a good idea to play tough guy with me on my concern with my move out. Instead he came in and said do we have a problem! Instead of asking me what my concern was and how he could help me. Then he tried to justify his actions with my 84 year old father who also was not impressed with his way of his way of handling the situation. After this I decided it was not worth arguing with him and told him to stop talking and just close out my account. He then told me he could just just make me leave at which point I told him I would leave when my account was closed. His response was do you have an email to send me the receipt at which point I told him to just print the receipt and he said " you know what I am out of paper so you will just have to give me your email" I told him the go and get some "explitve" paper because I am not leaving here without a receipt! Low and behold the printer magically had paper in it and he printed it and I left. This was by far the worst customer service experience I have ever had and I admit I was not kind to the manager throughout our interaction due to the way he came in and spoke to me and my father but if he would have handled it in a better way I would have left and probably just left it alone. Instead he chose a very poor path and as a result it is ending with not one but two very poor reviews on every possible site we can find to post a review on. And to everyone we know. This is not a reflection on All U-haul facilities as I have had many. But this location is very Poorly run.

Rodney B.  |  Overall Experience 
Clasificación:
5.0

Nothing you all are very nice and informative.

ERMA PEREZ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

Very nice

Raul C. 
Clasificación:
5.0

The Manager and staff were very helpful - very friendly. I would definitely recommend U-haul to anyone looking for storage.

Jose B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth J.  |  Overall Experience 
Clasificación:
1.0

Wrong mileage had to wait a while to get it settled

AVERY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian R. 
Clasificación:
4.0

I had gotten good service in the time of needing a Rental trailer

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney Nicole B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

YOLANDA Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keisha D.  |  Online Move In 
Clasificación:
1.0

The Truck we picked up was filthy AND U-Haul tried to cheat me on the gas and wanted to charge ME for the cleaning!!!! POOR AND RIDICULOUS SERVICE! NOT COVID CLEAN AT ALL

Bonnie G. 
Clasificación:
5.0

Customer service from your employee at the front desk (8833 Dyer St, El Paso, TX 79904) was excellent and she was very friendly would recommend uhaul to others.

John Paul R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Wonderful customer service for each employee that assisted us today!

John L. 
Clasificación:
5.0

Already at a high level.

Joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumiko A. 
Clasificación:
4.0

Good facility and staff .

DAVID L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalton O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

oscar O. 
Clasificación:
5.0

N/C

CESAR R. 
Clasificación:
5.0

I think better pictures need to be taken of the vehicles before they are rented out to customers!! The pictures of prior damages are very blurry and hard to make out, so when the vehicle is returned the employees try to question or blame the renter for damages already there to make money and you have to argue with them to and prove them wrong!!!

Justin S. 
Clasificación:
5.0

Agent that assisted me was fantastic and couldn't do enough to help me.

CRAIG G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEANNE O. 
Clasificación:
3.0

The way the associate spoke to me about having to extend our rental and that it was an inconvenience to them because another customer wanted it, I felt was rude. I understand the issue but the way he spoke to me about it I didn't appreciate at all.

ADRIEN M. 
Clasificación:
1.0

There was no customer service! We where directed to our mobile app, despite us telling them our account wasn't linking. We where told to call. Wasted 1 hr both times, at pick up and drop off! Never again.

Xochiil F. 
Clasificación:
3.0

Give more information about equipment.

BURNICE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
4.0

Prices are extremely high especially for the sizes of the storage space

IRENE V.  |  Overall Experience 
Clasificación:
4.0

App indicated that the truck was located "On the lot by the propane tank" when it was actually at the opposite end of the lot. Also, my rental location was changed due to availability, but the top of the dashboard still instructed me to go to the original location. The information lower on the page had the correct information.

Brian W. 
Clasificación:
5.0

Not much, I was given several options to choose from and it was a much smoother experience/process than I thought. Gracias.

JACQUELINE C. 
Clasificación:
5.0

The place was very clean and all the employees were very friendly and professional. I always come back to this location. The manager and all his employees are great! ¡Los recomiendo!

Gary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDYLEE B. 
Clasificación:
4.0

The counter agent could have been more helpful when explaining what hitch accessories I needed. Frankly I was clueless as to what I needed, and all she did was point to a wall of hitch related accessories and tell me to pick what I wanted. I eventually figured it out, but I may have spent more money had someone been able to recommend what I needed.

Paul N. 
Clasificación:
5.0

Staff was very helpful and went out of their way to assist me.

VICTOR L. 
Clasificación:
3.0

Process to reserve a rental way to long . Each time I went to the Dyer location in Elpaso it takes at least 30 minutes. NOT enough staff available and poor internet service. Last time net work crashed, one person available to customers. IT TOOK ON AVERAGE ONE HOUR.

RICKY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KINSEY LEA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY K. 
Clasificación:
5.0

The staff was very nice and helpful

JAMES MARK R. 
Clasificación:
5.0

Easy awesome experience!😁👍🇺🇸🗽

GREGORY R. 
Clasificación:
5.0

I am customer for years,

Ricardo Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizibeth B.  |  First Impressions 
Clasificación:
4.0

everything went well. overall, very good. thanks.

DAVID LAYNE D. 
Clasificación:
1.0

Their employees should have better communication with customers. I specifically told guy who assisted that i was moving out of town and he never asked or even told me that i would have to bring truck all the way back to this location. Had to pay over $600 due to their mistake and lack of info. And their customer service is horrible.

Martha M. 
Clasificación:
1.0

Only used for about two hours prolly less and when we brought back I was told to wait for my money till the next day cause they couldn't figure what to give me back out of my 100 waited there also 45 mins till they told me this the next day comes never hear a phone call I have to call 100 times nobody answers so I make my way down there for them to be rude to me for wanting my money they owed me never will I ever come back this place is trash

Cody F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne F.  |  First Impressions 
Clasificación:
4.0

When I went to pick up my household goods the unit had been leaking towards the front. Some of my items got wet

Luann B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfredo C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rendell R.  |  Overall Experience 
Clasificación:
5.0

My sister and I got a little lost trying to find the unit and the map wouldn't load on my phone, so we ended up going in to get a map. The man we spoke to was a trainee, who took the initiative to get us a map while his trainer was busy. We wished him well at his new job, and went on our way.

Megan R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander A.  |  Online Move In 
Clasificación:
5.0

The person that helped was very nice and helpful and very great customer service

YAHIRA B.  |  First Impressions 
Clasificación:
4.0

I had originally moved into an outside unit during a quick relocation from out of state back in April. I later found out that with the extreme heat of ELP, that my things may get damaged being in the outside unit. I was able to get an inside unit. I worked with the U-Haul team to transfer my lease, and access a nice roomer inside unit. Jonathan and the team were accommodating and made the move/transfer easy. Thank you to all of them for their expertise and help! Javier

Javier P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaby N.  |  Overall Experience 
Clasificación:
5.0

The staff was EXTREMELY helpful and friendly whenever I needed assistance. I've NEVER been disappointed with any of the staff in any location I've gone to (Addison, Dallas or El Paso). Whether renting a storage unit, trailer or buying boxes, I would HIGHLY recommend U-Haul for these and other services. Thank you all very much!!

LUZ L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas W.  |  Overall Experience 
Clasificación:
2.0

The employee's intake process is slow. i was there for close to 2 hrs before i was finally able to get moving on the storage

Jose H.  |  First Impressions 
Clasificación:
5.0

Good mgr and also the rest of employes

Ricardo Z.  |  Overall Experience 
Clasificación:
2.0

The card readers were constantly breaking requiring long walks to turn the alarm on and off. The parking area is too congested by U-Haul equipment so that at time one cannot enter or exit the property

ALEXANDER K.  |  Overall Experience 
Clasificación:
5.0

Mánager was really helpful and polite.

patricia l.  |  Overall Experience 
Clasificación:
5.0

Great last minute assistance

John Y.  |  First Impressions 
Clasificación:
5.0

Good people help

Ricardo Z.  |  First Impressions 
Clasificación:
5.0

The service provided by the GM and the gentlemen that unhinged our trailer and let us in storage unit exceeded our expectations. They have a great team at this location.

Maria G.  |  First Impressions 
Clasificación:
1.0

This location doesn't answer the phone. Left 3 messages to UHAUL customer support to ask for a call back. $18 cc charge for a service not given, falsely claimed move out date was a month later.

Ryan M.  |  Overall Experience 
Clasificación:
4.0

Very good experience.

santos a.  |  Overall Experience 
Clasificación:
1.0

Too many customers and too few staff members working. Had to wait in a long line for hours due to only 1 person working. Ridiculous staffing ratio especially on a Saturday!!!

SANDI T.  |  Overall Experience 
Clasificación:
5.0

Gracias

Juan R.  |  Overall Experience 
Clasificación:
1.0

The general manager is the absolutely most rude disrespectful person I've ever met. I would like to submit a formal complaint.

alfredo b.  |  Overall Experience 
Clasificación:
1.0

no comment

Luis G.  |  Overall Experience 
Clasificación:
5.0

a great experience all around thank you

David A.  |  Overall Experience 
Clasificación:
5.0

The staff at the Dyer UHaul made my move from El Paso to Orange less stressfull. Great staff!

lori r.  |  Overall Experience 
Clasificación:
5.0

everyone was eager and willing to assist us and did very well thank you. david

David A.  |  First Impressions 
Clasificación:
5.0

VERY GOOD SERVICE

Ricardo Z.  |  First Impressions 
Clasificación:
5.0

Moved back to El Paso after 35 yrs. Staff EXTREMELY helpful and friendly. Took time to show me where my new storage area was. Unhitched trailer and was one my way. TERRIFIC CREW!!!

LUZ L.  |  First Impressions 
Clasificación:
4.0

Very nice and helpful. Took time to explain everything. Great service.

PATRICIA N.  |  First Impressions 
Clasificación:
5.0

Attendant was very knowledgeable, and very friendly.

Raquel O.  |  First Impressions 
Clasificación:
5.0

Friendly staff, and very attentive

Raquel O.  |  First Impressions 
Clasificación:
5.0

U

anita m.  |  Overall Experience 
Clasificación:
4.0

Very slow and `long waits at the office otherwise fine.

ken s.  |  Overall Experience 
Clasificación:
5.0

Gracias

Eric M.  |  Overall Experience 
Clasificación:
5.0

GOOD PEOPLE

Ricardo Z.  |  First Impressions 
Clasificación:
3.0

I was late checking in due to a long line and at the time one person working, did finally get help once’s another person joined

Lillian R. | Reservación
Clasificación:
4.0

My U Boxes reportedly shipped today with a guaranteed delivery date 12 days from now so that will be the true measure of success....stay tuned!

Curtis H.  |  Overall Experience 
Clasificación:
4.0

The only complaint I have is the truck I got didn't have cruise control. I kind of get why but still it was rough driving 8 hours by myself with my foot on the gas pedal the whole time.

Kaitlin y. | Reservación
Clasificación:
4.0

C

Anthony Y.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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