Customer Reviews for U-Haul Moving & Storage of Northeast

1515 comentarios

8833 Dyer St   El Paso, TX 79904
(Us 54)

(915) 751-1263

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(915) 751-1263

8833 Dyer St
El Paso, TX 79904
(Us 54)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DAVID V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
4.0

Great team everyone was helpful .

ADRIAN A. 
Clasificación:
3.0

Assistant manager lacks customer service skills. I called uhauls 1800 number around 2:30pm to extend to which allowed to extend yet the asst manager called 20 minutes before I was to return to let me know I needed to return by 9 am or I would be charged 60 dollars. He was not very professional by say it was my fault for extending!! I do not work for this company to know that someone else had a pending reservation. It was not my fault that the reservation center allowed the extension!! Policy of not I was not allowed to use the rental for a full day!!! I felt harassed and let down. They were willing to accommodate me with another truck but I would be charged again. This courtesy could have been extended or the other customer!! Spoke with Josh from the store who either way didn't give me enough notice to try to return. The vehicle at the time of the previous return time. I just feel more could have been done to accommodate the other customer! I will maintain this mistake was mot my fault if your company allowed the extension. Sherea was very understanding however uhauls Upper management lack tools to help your customers or they choose who will get the extra valued customer service that I wasn't afforded!!!

Elsa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuela G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis C. 
Clasificación:
5.0

Fast service

Jaime R. 
Clasificación:
5.0

I’ve been using U-Haul for years and have not had any problems.

ROMAINE Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH R. 
Clasificación:
5.0

Ensure that the beginning mileage is correct. If it weren't for the photo that I took of the mileage, I would have been charged at least $10 extra.

TELLY W. 
Clasificación:
5.0

The pricing was a little confusing

GILBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
1.0

The manager in charge was completely disrespectful to myself and another customer. In my case in regards to the way the mileage was calculated on my rental he literally said “THAT IS FUCKING RIDICULOUS” This is the last time I go to this store. i am a customer and I deserve respect, this is no way to treat customers from which your employees receive their salaries from and UHAUL makes money from

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonny K. 
Clasificación:
2.0

I had to wait 2 hrs on a rental truck that I reserved online. I arrived for the pick up but the location did not actually have the truck. After 2 hrs of being asked to wait, I was told I'd have to come back the next day. The following day I was able to rent a truck. Hopefully future customers will not have this issue.

Jesse C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GILBERT T. 
Clasificación:
5.0

Ninguno

GROVER SIDNEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN F. 
Clasificación:
1.0

My unit was not properly sealed. As a result everything was covered in dirt. The staff was rude and seemed annoyed with having to do anything. Their were two employees that were pleasant but the manager especially infuriated me as he found it a good idea to play tough guy with me on my concern with my move out. Instead he came in and said do we have a problem! Instead of asking me what my concern was and how he could help me. Then he tried to justify his actions with my 84 year old father who also was not impressed with his way of his way of handling the situation. After this I decided it was not worth arguing with him and told him to stop talking and just close out my account. He then told me he could just just make me leave at which point I told him I would leave when my account was closed. His response was do you have an email to send me the receipt at which point I told him to just print the receipt and he said " you know what I am out of paper so you will just have to give me your email" I told him the go and get some "explitve" paper because I am not leaving here without a receipt! Low and behold the printer magically had paper in it and he printed it and I left. This was by far the worst customer service experience I have ever had and I admit I was not kind to the manager throughout our interaction due to the way he came in and spoke to me and my father but if he would have handled it in a better way I would have left and probably just left it alone. Instead he chose a very poor path and as a result it is ending with not one but two very poor reviews on every possible site we can find to post a review on. And to everyone we know. This is not a reflection on All U-haul facilities as I have had many. But this location is very Poorly run.

Rodney B.  |  Overall Experience 
Clasificación:
5.0

Nothing you all are very nice and informative.

ERMA PEREZ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

Very nice

Raul C. 
Clasificación:
5.0

The Manager and staff were very helpful - very friendly. I would definitely recommend U-haul to anyone looking for storage.

Jose B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth J.  |  Overall Experience 
Clasificación:
1.0

Wrong mileage had to wait a while to get it settled

AVERY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian R. 
Clasificación:
4.0

I had gotten good service in the time of needing a Rental trailer

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney Nicole B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

YOLANDA Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keisha D.  |  Online Move In 
Clasificación:
1.0

The Truck we picked up was filthy AND U-Haul tried to cheat me on the gas and wanted to charge ME for the cleaning!!!! POOR AND RIDICULOUS SERVICE! NOT COVID CLEAN AT ALL

Bonnie G. 
Clasificación:
5.0

Customer service from your employee at the front desk (8833 Dyer St, El Paso, TX 79904) was excellent and she was very friendly would recommend uhaul to others.

John Paul R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Wonderful customer service for each employee that assisted us today!

John L. 
Clasificación:
5.0

Already at a high level.

Joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumiko A. 
Clasificación:
4.0

Good facility and staff .

DAVID L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalton O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

oscar O. 
Clasificación:
5.0

N/C

CESAR R. 
Clasificación:
5.0

I think better pictures need to be taken of the vehicles before they are rented out to customers!! The pictures of prior damages are very blurry and hard to make out, so when the vehicle is returned the employees try to question or blame the renter for damages already there to make money and you have to argue with them to and prove them wrong!!!

Justin S. 
Clasificación:
5.0

Agent that assisted me was fantastic and couldn't do enough to help me.

CRAIG G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEANNE O. 
Clasificación:
3.0

The way the associate spoke to me about having to extend our rental and that it was an inconvenience to them because another customer wanted it, I felt was rude. I understand the issue but the way he spoke to me about it I didn't appreciate at all.

ADRIEN M. 
Clasificación:
1.0

There was no customer service! We where directed to our mobile app, despite us telling them our account wasn't linking. We where told to call. Wasted 1 hr both times, at pick up and drop off! Never again.

Xochiil F. 
Clasificación:
3.0

Give more information about equipment.

BURNICE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
4.0

Prices are extremely high especially for the sizes of the storage space

IRENE V.  |  Overall Experience 
Clasificación:
4.0

App indicated that the truck was located "On the lot by the propane tank" when it was actually at the opposite end of the lot. Also, my rental location was changed due to availability, but the top of the dashboard still instructed me to go to the original location. The information lower on the page had the correct information.

Brian W. 
Clasificación:
5.0

Not much, I was given several options to choose from and it was a much smoother experience/process than I thought. Gracias.

JACQUELINE C. 
Clasificación:
5.0

The place was very clean and all the employees were very friendly and professional. I always come back to this location. The manager and all his employees are great! ¡Los recomiendo!

Gary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDYLEE B. 
Clasificación:
4.0

The counter agent could have been more helpful when explaining what hitch accessories I needed. Frankly I was clueless as to what I needed, and all she did was point to a wall of hitch related accessories and tell me to pick what I wanted. I eventually figured it out, but I may have spent more money had someone been able to recommend what I needed.

Paul N. 
Clasificación:
5.0

Staff was very helpful and went out of their way to assist me.

VICTOR L. 
Clasificación:
3.0

Process to reserve a rental way to long . Each time I went to the Dyer location in Elpaso it takes at least 30 minutes. NOT enough staff available and poor internet service. Last time net work crashed, one person available to customers. IT TOOK ON AVERAGE ONE HOUR.

RICKY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KINSEY LEA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY K. 
Clasificación:
5.0

The staff was very nice and helpful

JAMES MARK R. 
Clasificación:
5.0

Easy awesome experience!😁👍🇺🇸🗽

GREGORY R. 
Clasificación:
5.0

I am customer for years,

Ricardo Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizibeth B.  |  First Impressions 
Clasificación:
4.0

everything went well. overall, very good. thanks.

DAVID LAYNE D. 
Clasificación:
1.0

Their employees should have better communication with customers. I specifically told guy who assisted that i was moving out of town and he never asked or even told me that i would have to bring truck all the way back to this location. Had to pay over $600 due to their mistake and lack of info. And their customer service is horrible.

Martha M. 
Clasificación:
1.0

Only used for about two hours prolly less and when we brought back I was told to wait for my money till the next day cause they couldn't figure what to give me back out of my 100 waited there also 45 mins till they told me this the next day comes never hear a phone call I have to call 100 times nobody answers so I make my way down there for them to be rude to me for wanting my money they owed me never will I ever come back this place is trash

Cody F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne F.  |  First Impressions 
Clasificación:
5.0

Awesome customer service ty

Heather L. 
Clasificación:
5.0

Gracias.

Telly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel F. 
Clasificación:
5.0

EXCELLENT SERVICE. NICE

RAMONA T. 
Clasificación:
5.0

Nothing. Everything was great

SHIRLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather L. 
Clasificación:
4.0

When I went to pick up my household goods the unit had been leaking towards the front. Some of my items got wet

Luann B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector L.  |  First Impressions 
Clasificación:
1.0

I made a reservation online and the vehicle was not ready so I was sent to another location 20 minutes away. Get to the other location and the employee has no clue what I'm talking about and is on the phone instead of assisting me. Waste of time and gas on top of rude unorganized employees. Very disappointed. Terrible customer service and very expensive. Won't be doing business with uhaul again.

MITZE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

Clean & well maintained trucks!!

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAHAM G. 
Clasificación:
3.0

We returned the truck after office hours. It was dark and very difficult to locate the key drop box. We called customer service and my number was put into the system incorrectly, so we could not check in on the app. Overall, experience was ok. But weather and the time made dropping off stressful.

Camila V. 
Clasificación:
5.0

friendly staff

VICTOR JR A. 
Clasificación:
5.0

Solid team here. I'm a regular customer.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanho K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

Good customer service inside and outside

William B. 
Clasificación:
5.0

Fast service and very courteous and professional.

jack G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
3.0

Tank was not full of gas; did not realize this until we filled it up ourselves (needle a little big disguised the way its designed). Mirror almost fell off as the screw that was supposed to hold it on was stripped. transmission leaked oil over our driveway.

Randy Y. 
Clasificación:
5.0

Everything was great!

Monica R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
2.0

Rep when returning the rental wasn't wearing a mask and didn't care to put one in while he was attending me

SOPHIA M. 
Clasificación:
1.0

The girl that works there was very rude need to fire her

LLuvia C. 
Clasificación:
5.0

WHY cant we return the equipment we rent to the closest U-Haul where we finish our trip.

OLGA V. 
Clasificación:
3.0

Customer service inside can be better customer service outside was excellent

Raul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
5.0

Not a thing, everything was great! Will repeat business for sure!ðŸ'ŒðŸ˜‰

TERRY LEE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
4.0

I had to drive to El Paso TX ( 1 hour away to get a trailer) because Las Cruces ,NM didn't had any. Then I had to drive another hour away to take it back. This is the only complaint that I had. Everything else was easy went as planed and the trailer was good.

ROBERT M. 
Clasificación:
5.0

Everything went real smooth. I was in and out of there within 20 minutes. They hooked the trailer and made sure everything was working properly . Great job !!

Roberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIRIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfredo C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rendell R.  |  Overall Experience 
Clasificación:
5.0

My sister and I got a little lost trying to find the unit and the map wouldn't load on my phone, so we ended up going in to get a map. The man we spoke to was a trainee, who took the initiative to get us a map while his trainer was busy. We wished him well at his new job, and went on our way.

Megan R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander A.  |  Online Move In 
Clasificación:
5.0

The person that helped was very nice and helpful and very great customer service

YAHIRA B.  |  First Impressions 
Clasificación:
4.0

I had originally moved into an outside unit during a quick relocation from out of state back in April. I later found out that with the extreme heat of ELP, that my things may get damaged being in the outside unit. I was able to get an inside unit. I worked with the U-Haul team to transfer my lease, and access a nice roomer inside unit. Jonathan and the team were accommodating and made the move/transfer easy. Thank you to all of them for their expertise and help! Javier

Javier P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaby N.  |  Overall Experience 
Clasificación:
5.0

The staff was EXTREMELY helpful and friendly whenever I needed assistance. I've NEVER been disappointed with any of the staff in any location I've gone to (Addison, Dallas or El Paso). Whether renting a storage unit, trailer or buying boxes, I would HIGHLY recommend U-Haul for these and other services. Thank you all very much!!

LUZ L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas W.  |  Overall Experience 
Clasificación:
2.0

The employee's intake process is slow. i was there for close to 2 hrs before i was finally able to get moving on the storage

Jose H.  |  First Impressions 
Clasificación:
5.0

Good mgr and also the rest of employes

Ricardo Z.  |  Overall Experience 
Clasificación:
2.0

The card readers were constantly breaking requiring long walks to turn the alarm on and off. The parking area is too congested by U-Haul equipment so that at time one cannot enter or exit the property

ALEXANDER K.  |  Overall Experience 
Clasificación:
5.0

Mánager was really helpful and polite.

patricia l.  |  Overall Experience 
Clasificación:
5.0

Great last minute assistance

John Y.  |  First Impressions 
Clasificación:
5.0

Good people help

Ricardo Z.  |  First Impressions 
Clasificación:
5.0

The service provided by the GM and the gentlemen that unhinged our trailer and let us in storage unit exceeded our expectations. They have a great team at this location.

Maria G.  |  First Impressions 
Clasificación:
1.0

This location doesn't answer the phone. Left 3 messages to UHAUL customer support to ask for a call back. $18 cc charge for a service not given, falsely claimed move out date was a month later.

Ryan M.  |  Overall Experience 
Clasificación:
4.0

Very good experience.

santos a.  |  Overall Experience 
Clasificación:
1.0

Too many customers and too few staff members working. Had to wait in a long line for hours due to only 1 person working. Ridiculous staffing ratio especially on a Saturday!!!

SANDI T.  |  Overall Experience 
Clasificación:
5.0

Gracias

Juan R.  |  Overall Experience 
Clasificación:
1.0

The general manager is the absolutely most rude disrespectful person I've ever met. I would like to submit a formal complaint.

alfredo b.  |  Overall Experience 
Clasificación:
1.0

no comment

Luis G.  |  Overall Experience 
Clasificación:
5.0

a great experience all around thank you

David A.  |  Overall Experience 
Clasificación:
5.0

The staff at the Dyer UHaul made my move from El Paso to Orange less stressfull. Great staff!

lori r.  |  Overall Experience 
Clasificación:
5.0

everyone was eager and willing to assist us and did very well thank you. david

David A.  |  First Impressions 
Clasificación:
5.0

VERY GOOD SERVICE

Ricardo Z.  |  First Impressions 
Clasificación:
5.0

Moved back to El Paso after 35 yrs. Staff EXTREMELY helpful and friendly. Took time to show me where my new storage area was. Unhitched trailer and was one my way. TERRIFIC CREW!!!

LUZ L.  |  First Impressions 
Clasificación:
4.0

Very nice and helpful. Took time to explain everything. Great service.

PATRICIA N.  |  First Impressions 
Clasificación:
5.0

Attendant was very knowledgeable, and very friendly.

Raquel O.  |  First Impressions 
Clasificación:
5.0

Friendly staff, and very attentive

Raquel O.  |  First Impressions 
Clasificación:
5.0

U

anita m.  |  Overall Experience 
Clasificación:
4.0

Very slow and `long waits at the office otherwise fine.

ken s.  |  Overall Experience 
Clasificación:
5.0

Gracias

Eric M.  |  Overall Experience 
Clasificación:
5.0

GOOD PEOPLE

Ricardo Z.  |  First Impressions 
Clasificación:
3.0

I was late checking in due to a long line and at the time one person working, did finally get help once’s another person joined

Lillian R. | Reservación
Clasificación:
4.0

My U Boxes reportedly shipped today with a guaranteed delivery date 12 days from now so that will be the true measure of success....stay tuned!

Curtis H.  |  Overall Experience 
Clasificación:
4.0

The only complaint I have is the truck I got didn't have cruise control. I kind of get why but still it was rough driving 8 hours by myself with my foot on the gas pedal the whole time.

Kaitlin y. | Reservación
Clasificación:
4.0

C

Anthony Y.  |  Overall Experience 
Clasificación:
5.0

Only needed temporary storage. Very easy to arrange and professional friendly staff.

ANNE C.  |  Overall Experience 
Clasificación:
3.0

Poor customer service. It took various attempts and a couple of hours to get a competent person to help out.

Damian G.  |  Overall Experience 
Clasificación:
4.0

My only complaint is when I would try to call the facility sometimes nobody would pick up the phone. Sometimes nobody would answer till the next day.

ashley b.  |  Overall Experience 
Clasificación:
5.0

Good service,you people are nice

RICARDO Z.  |  Overall Experience 
Clasificación:
5.0

Great place to store your valuables. We had no trouble with any part of getting a storage room or the UHAUL rental.

Nicholas M.  |  Overall Experience 
Clasificación:
4.0

N/a

Jorge L.  |  Overall Experience 
Clasificación:
1.0

Myra or what ever her name is but her name tag said owner on it, very rude and no,none what’s so ever customer service skills!! The reason why I left still waiting to hear from marketing director smh

JOSE LUIS R.  |  Overall Experience 
Clasificación:
5.0

Excellent service, every single one of the staff was very friendly and helpful, Too easy to give this place and this guys 5 stars. ¡Gracias!

Jesus E.  |  Overall Experience 
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