El cliente no dejó un comentario.Rosemary C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Northeast
El Paso, TX 79904
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Jake P. | Overall Experience
El cliente no dejó un comentario.Eunae R. | First Impressions
El cliente no dejó un comentario.WILLIAM L. | Overall Experience
El cliente no dejó un comentario.COURTNEY K. | Overall Experience
El cliente no dejó un comentario.Dominic G. | First Impressions
Small TV in waiting would be nice a nice.oscar W.
El cliente no dejó un comentario.STEVEN J.
Unfortunately, the person who used the vehicle, prior to me, smoked heavily while driving. I was not able to accomplish everything that I needed to do at the time. I got 10 miles to pick up some purchased items and got them home, but had to rest for 4 hours because of migraine and nausea. This left me only one trip to storage because of the delay. I was too ill to do laundry or grocery shop after that. Every effort was made by the Uhaul to accommodate me, but I have such a sensitivity to cigarettes and my body reacts severely to the smell. Sadly, no one can control someone else's self-centered inconsiderate and apathetic nature. I've had an overwhelming, positive relationship with this store over years of renting vehicles and will continue to do so. This is only the 2nd time in probably 6 years this has happened, but after this time, I will have to pass on any vehicles that were abused by the previous renters.Donald A.
The staff was helpful and friendly.DERICK C. | Overall Experience
El cliente no dejó un comentario.Becky R.
Stay the same.Victor D.
El cliente no dejó un comentario.Frantzy J.
El cliente no dejó un comentario.LIDIA H.
Overall great staff super nice and helpfulDylan B.
Great, quick and friendly staff.Samuel R.
I was assaulted by your employee. I have every intention on taking this to court. I was fraudulently charged for services.Tony P.
Fast and courteous service. And easy self returnPaul S.
The staff helping us didn't seem that knowledgeable and didn't have any sense of urgency. No blankets were available for rental so we had to go to another location to pick them up.Christine B.
I have been here twice trucks are iffy. For example rubber paneling on the door falling off. Gas is always higher than it really is. they just want to get over it's such a shame.Kaneesha C.
El cliente no dejó un comentario.Sundra J. | Overall Experience
El cliente no dejó un comentario.Rosa L.
El cliente no dejó un comentario.Amy L.
El cliente no dejó un comentario.anjelica S.
Reservation was at 930 Got there 9:32 Waited in line behind 1 person for 15 mins Guy says I'm late but he'll still do itMarcos S.
El cliente no dejó un comentario.JAIME C.
El cliente no dejó un comentario.Eric M.
Hook up the trailer sold me boxes and tarps and off I wentThomas F.
ABOVE AND BEYOND!! WHEN I GOT TO VEGAS MATT AT THE UHAUL WAS AWESOME 👌Brynda B.
Don't give customers low rate and then overcharge them when they returnEdno E.
Not a thing, You Guys are the Best! Tku !Michael H.
El cliente no dejó un comentario.Alejandro B.
El cliente no dejó un comentario.RICARDO Z.
El cliente no dejó un comentario.Erik R.
I GOT A VERY RUDE EMPLOYEE THAT WHEN I LEFT THERE I WAS VERY ANNOYEDAngela U.
A ice coffee for the move ha haJesus A.
El cliente no dejó un comentario.Nathan T.
El cliente no dejó un comentario.Dionne S.
El cliente no dejó un comentario.Lisa J.
El cliente no dejó un comentario.Jamarion K. | First Impressions
The original location on Paisano Drive that I was directed by to UHAUL when the reservation was made - that UHAUL facility was HORRIBLE. The technician was late arriving and they did not have a TOW BAR and BALL for purchase. I had to ask them to contact another UHAUL office in El Paso, which they did. They facility on Dyer Street was well organized, helpful, and had a TOW BAR for purchase. I would give the Paisano UHAUL facility a score of 0. I turned in the UHAUL to Eddies Repair Shop, Courthouse Road, Stafford, Va. The facility also rates a 0 score in my book. The administrators at the front desk were not helpful and just told me "drive around back and someone will help you." Well, I drove around back and waited 20 minutes until an elderly man and young man drove up in a golf cart and told me to move the trailer about 100 meter with my truck, which I did. I disconnected the chains and light adapter myself. The two men finally arrived and after much cursing between them (the older man used the term "MF'er" 3-4 times in my presence, which greatly offended me. I don't recommend Eddies Repair Shop for anything.james I.
Found a rat poison trap in the storage unit when I opened it. I get there needs to be pest control, but the box said "do not touch" so I had to move it to the hall with my foot. I hope no rats get my stuff. Access control panel also seems confusing in its messaging on the screen. I also don't like needing the card cuz it makes it difficult for movers or other contractors to access my stuff in my behalf.Nicholas G. | First Impressions
Employees could be more polite. They tend to ignore when having any questions.Laura E.
El cliente no dejó un comentario.Ben S. | Overall Experience
El cliente no dejó un comentario.charles M.
Every portion and process of the rental agreement went well.Ramon T.
better directions to the cars in the lot.Mark N.
Ensure the damage to the vehicle isn't just marked and identified, its actually fixed. It would be nice to not be charged for things I didn't ask for and repeatedly declined. Also it would be pleasant not to get attitude from a representative when you have questions and she is the one that Is supposed to be there to answer said questions.Dimitri J.
Truly outstanding and professional at checkout and turn in. Very thorough. Equipment rented was immaculate. Will tell everyone in El Paso to use this location!!Wayne M.
El cliente no dejó un comentario.jordan S.
Third Coast Napa sucksKeith G.
El cliente no dejó un comentario.Lory P.
Customer service was excellent, easy turn in of equipmentBrian A.
No comment- Excellent serviceRay V.
El cliente no dejó un comentario.Jazmynn N.
I was impressed!!, Friendly Staff and Attention to detail too. Outstanding service all around!!.Ray V. | First Impressions
Very easy to drop off vehicle, greated and helped right away.Cecilia M.
Bad serviceJOSELUIS V.
Everything was above my expectations.DERICK C. | First Impressions
Not to tell customers it's ok for a late rental than charge them 2 days without them knowing.JOSE LUIS V.
El cliente no dejó un comentario.Lamar R.
El cliente no dejó un comentario.Anna S.
El cliente no dejó un comentario.ULISES L.
El cliente no dejó un comentario.Jenna S.
Extremely disrespectful workers, upon picking up my uhaul the person at the register said that I fit the profile of someone that would steal the uhaul and was going to need an extra utility bill for proof of address. I told him I didn't see that anywhere online and his response was â€œ it's not but it think you might try and steal the uhaul so I need it or you can't take the vehicleâ€ of course when I asked for the manager he was running 2hr late. Terrible location if I could give it negative stars I would.Justin T.
keep me coming back!!!Wayne P.
I put extra gas on the truck and didn't get any credit for it. When I told the front desk person all they said "all I can say is thank you". That's messed up and next time I put extra gas on one of your vehicles I'll just siphon the gas back out cause I ain't letting y'all steal gas from me.Jaziel L.
The staff that helped me with my truck rental were very professional and helpful.Adria A.
Other than the delayed device updated /notice on the fueling overall great service management took care of the concern.Angelina W.
All was well.Jeremiah W.
El cliente no dejó un comentario.Craig R.
El cliente no dejó un comentario.Gottfried R.
Don't charge a full rental fee when Returning truck 1 hr lateAlphonso O.
Excellent staff and good service and good equipment. Tim C.Timothy John C.
El cliente no dejó un comentario.carlos D.
Kudos to Travon! Great attitude, great service.Herbert R.
Give them more money back lolDevion F.
Good experienceMiguel A.
Very professional from start to finish.Rachel B.
This was a great experience!Katherine R. | Overall Experience
El cliente no dejó un comentario.Fredrick O.
Don't change perfection. You guys nailed it.Jerry G.
Nothing really, it was a great experienceMichael T.
Staff was friendly and helpful. The processed the transaction, hooked up the trailer, and had me on my way in no-time.Russell S.
El cliente no dejó un comentario.tom G.
El cliente no dejó un comentario.Eric Q.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Benito M.
El cliente no dejó un comentario.joy A.
El cliente no dejó un comentario.Luis N. | Overall Experience
Just keep up the good workGerald K.
El cliente no dejó un comentario.Derek H.
El cliente no dejó un comentario.Samuel M. | First Impressions
El cliente no dejó un comentario.Josue A.
Would be nice for the employee to get order correct when doing ordering when I got there they did not have the trailer I ordered other than that I am very pleased with u haul thanks againSteve K.
Great ServiceJeffrey W.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Yovany R.
El cliente no dejó un comentario.Lorena O. | Overall Experience
El cliente no dejó un comentario.Roxanne C.
El cliente no dejó un comentario.Horage F.
El cliente no dejó un comentario.Gabriel R.
El cliente no dejó un comentario.JULIO M. | Overall Experience
El cliente no dejó un comentario.Carlos C.
El cliente no dejó un comentario.Delores V. | Overall Experience
El cliente no dejó un comentario.jesus B.
Your staff has once again done a great job!WALTON W.
Polite and professional workers.stefano H.
Renee at the desk was friendly, and super efficient and professional. Seemed like a great staff overall!Corey P.
I would have put one star but the one of the staff was at least trying to help. I had all my things in storage while on rotation to korea. When I got back, I needed it for 5 more weeks. I paid two months at $160! It was only 5 weeks. If I only need the storage unit for 7 days, I should be prorated what I'm not using instead of paying a whole month for one week. Will not be using uhaul for storage ever again.KRISTIAN E. | Overall Experience
El cliente no dejó un comentario.Jenise B.
El cliente no dejó un comentario.Sergio O.
El cliente no dejó un comentario.Helen R.
Needed help to troubleshoot vehicle issues to power trailer. I would pay if Uhaul can assist me on site to make sure my vehicle powers trailer. I had to change vehicle's to use equipment/trailer from Uhaul.Rene M.
El cliente no dejó un comentario.Justin R. | First Impressions
Not customer friendly with excessive penalty charges for non-vehicle equipment rentals. Do not believe an additional 4-day rental charge is warranted, issued without the option of extending the rental. Terrible customer service!Kelvin M.
They were very understanding and helpful.Linda S.
El cliente no dejó un comentario.Elmien H.
El cliente no dejó un comentario.Michael W.
Have more clerks in the morning when we are try to pick up rentaljulie R.
El cliente no dejó un comentario.JUAN G. | Overall Experience
I got a larger storage, for $20 less than another storage facility, plus their office hours were not as convenient as U-Haul. Your staff very helpful and patient showing all instructions which I would've been lost without. Gracias.monica g. | First Impressions
El cliente no dejó un comentario.HECTOR C. | Overall Experience
great customer service!KARLA A. | First Impressions
El cliente no dejó un comentario.HECTOR C. | Overall Experience
El cliente no dejó un comentario.AVIS B. | First Impressions
El cliente no dejó un comentario.JESUS H. | Overall Experience
The lady who helped was very versatile sweet and nice answered all our question.PATRICIA H. | First Impressions
It was very convenient to get a storage there. The staff was very helpfulyvette c. | Overall Experience
Benito is an amazing representative of uhaul! His customer service was one of the best I've experienced. He was willingly helpful with pleasant conversation, making the process efficient. He made the process perfect, peaceful and, to my standard. Thank you Benito!!MISHAUN M. | First Impressions
My only complaint were the price increases and the parking lot which always had nails and screws and other flat causing metal on the ground. I do not know why but I was always picking them up as I came in and out. ( Back near the storage area )darrell p. | Overall Experience
Gracias Emily T. | First Impressions
El cliente no dejó un comentario.Patrick D. | Overall Experience
I feel like yhey tell you one price when you rent a truck and your final account bill is more. Just don't understand we borrowed the truck for 3 hrs and they charge me more.Helen R. | Overall Experience
The staff was so incredibly helpful. They truly made a long stressful move a lot more manageable. We look forward to doing more business with you in the future.Carol V. | Overall Experience
El cliente no dejó un comentario.Blanca R. | Overall Experience
El cliente no dejó un comentario.NAKISHA L. | First Impressions
El cliente no dejó un comentario.joerjia m. | Overall Experience
El cliente no dejó un comentario.Ethan D. | Overall Experience
El cliente no dejó un comentario.Gerald H. | First Impressions
El cliente no dejó un comentario.KYLE V. | First Impressions
El cliente no dejó un comentario.Adam J. | Overall Experience
El cliente no dejó un comentario.David C. | Overall Experience
El cliente no dejó un comentario.DAVAISHA D. | First Impressions
El personal de mantenimiento muy mal no nos quisieron ayudar para nada y la seńora de limpiesa molesta por que movimos su carrito del pasillo por que estorbaba y nos hablo muy malOcatavio S. | Overall Experience
Excellent staff! Continually went to extra mile to assist me. Will return here for all my UHaul/moving needs.David M. | Overall Experience
El cliente no dejó un comentario.jeanne h. | Overall Experience
El cliente no dejó un comentario.Lisa e. | Overall Experience
El cliente no dejó un comentario.anabell g. | First Impressions
El cliente no dejó un comentario.Ryan K. | Overall Experience
The wait time was incredibly long and the storage unit was way too small. However, the customer service was very determined to help my reservation and I was very appreciative of her, Mercedes, for her genuine support with resolving my storage unit issue.Jade R. | First Impressions
Great customer service!!!Lorena P. | Overall Experience
El cliente no dejó un comentario.MARCELLUS H. | Overall Experience
Only issue I had was the price. It was a little expensive for a 5x10 unit in my opinion. but other than that it was an excellent experience. Clean, accessible, and secure environment. Great facility. Would use again if needed. Thanks for the great customer service. You guys are awesome.Robert P. | Overall Experience
Even though the service representative was new to the job, she was very helpful.Ben S. | First Impressions
El cliente no dejó un comentario.Samantha S. | Overall Experience
Ms. Lupe keeps the storage clean and organized. I can tell that without her there the storage could become overwhelming for the size of the place. I recommend getting a unit.Mark B. | Overall Experience
Great customer service! We were assisted above expectations with getting a storage unit set up and cancelling it as it was not what we needed. Management was amazing!Lawrence E. | Overall Experience
El cliente no dejó un comentario.Cobi Y. | First Impressions
El cliente no dejó un comentario.maria a. f. | First Impressions
Big, big problem was the keycard system did not work. I had to go into the office everytime I needed to get into my storage instead of using a more conveniently place remote station. It made it extra annoying when they sent an email stating they were going to raise the monthly rate.Jackie F. | Overall Experience
This facility was very run down. The staff was always very rude and unhelpful. In order to get the secondary key I always had to give my ID to the desk to hold. The facility was only available during business hours. The facility was not very secure. I also had the unfortunate situation of having human vomit on my unit that the staff refused to clean up. It's also way over priced.TONY M. | Overall Experience
El cliente no dejó un comentario.Jake H. | Overall Experience
El cliente no dejó un comentario.Alejandro H. | Overall Experience
El cliente no dejó un comentario.KEITH W. | Overall Experience
El cliente no dejó un comentario.LUCERO L. | Overall Experience
El cliente no dejó un comentario.Gina K. | Overall Experience
Thank you for helping me when I need itYolinda B. | Overall Experience
El cliente no dejó un comentario.Sabrina L. | First Impressions
I had reserved a unit only to show up and not have a unit. However. The general manager fixed the issue and found me a unit.SONIA F. | First Impressions
Good teamjerry v. | Overall Experience
Each time I have visited U-Haul, I'm always greeted by friendly staff. Their professional and caring, and go out there way to help you. Thank you, The staff at Dyer facility.Karon V. | First Impressions
El cliente no dejó un comentario.Candace N. | First Impressions
Had issues with new account and access requests. Was not given good info on how to access after hours. Very frustrating experience. Was able to get help and the general manager personally assisted. But it should not have needed that extra stepChristie H. | First Impressions
El cliente no dejó un comentario.NATTALY N. | First Impressions
El cliente no dejó un comentario.Russell S. | Overall Experience
El cliente no dejó un comentario.Nahomi R. | First Impressions
Need to have later desk hours.darrell p. | First Impressions
El cliente no dejó un comentario.Rafael A. | Overall Experience
The workers were very polite and helpful but they need more help. Wait times can be long to get service.CATHY LEE C. | Overall Experience
El cliente no dejó un comentario.Hector L. | Overall Experience
El cliente no dejó un comentario.Matthew P. | Overall Experience
The Uhaul Dyer location in El Paso had an available spot for me to store my belongings in a hurry. I was able to book same day storage and the front desk crew was very helpful in explaining the agreement, showing me on a map where my unit was located, and offered advice on the proper way to secure my storage unit. Highly recommend for anyone who wants to secure their belongings with peace of mind.ANDREW T. | Overall Experience
Don’t tell me about a law that prevents to help take a lock off for a customer, but admit you take them off to sell people’s property.MICHAEL B. | Overall Experience
El cliente no dejó un comentario.Rene G. | Overall Experience
El cliente no dejó un comentario.Alejandro H. | First Impressions
El cliente no dejó un comentario.Ernest M. | Overall Experience
Although the staff and facilities were clean and convenient, I can’t recommend this facility because the roof leaks and I had damaged items due to the rain.DAVID L. | Overall Experience
Very friendly staff trk. Start to end! Although I think you need more staff. We waiting 15min plus but the staff kept us informed and were super helpfulRAMON L. | Overall Experience
El cliente no dejó un comentario.Russell S. | First Impressions
Great staff, very friendly and helpful.Erick V. | Overall Experience
El cliente no dejó un comentario.Miguel S. | Overall Experience
Very clean. Staff very helpful. Just make sure to have the storage rooms open by 7 AM. I went on a few occasions at seven and it was still not open. Other than that , I was very happy with the services provided and would recommend your services to others.Sandra h. | Overall Experience
Outstanding customer service.Neftali R. | Overall Experience
El cliente no dejó un comentario.Mario L. | First Impressions
El cliente no dejó un comentario.Neftali R. | First Impressions
Extremely friendly staff. Oscar, the Store Manager runs a very clean and well maintained atmosphere. The restroom was extremely clean and being run by men, that says a lot. Loved everything about 8833 Dyer Street Uhaul.Martina G. | Overall Experience
El cliente no dejó un comentario.Garrett H. | First Impressions
Great facilities and customer service, keep up the good work!Manuela G. | Overall Experience
El cliente no dejó un comentario.Rebecca R. | First Impressions
El cliente no dejó un comentario.MARIA R. | First Impressions
El cliente no dejó un comentario.OLAKUNLE A. | Overall Experience
El cliente no dejó un comentario.Sammy Q. | Overall Experience
Super amazing customer service when renting the storage unit and when exiting the unit! They're also were great when returning uahuls! And having the carts for loading and unloading was such a lifesaver!Amanda T. | Overall Experience
El cliente no dejó un comentario.Antoinette P. | Overall Experience
GraciasJose A. | Overall Experience
El cliente no dejó un comentario.Manuela G. | First Impressions
I’ve been using U-Haul for years and have not had any problems.ROMAINE Z. | First Impressions
My unit was not properly sealed. As a result everything was covered in dirt. The staff was rude and seemed annoyed with having to do anything. Their were two employees that were pleasant but the manager especially infuriated me as he found it a good idea to play tough guy with me on my concern with my move out. Instead he came in and said do we have a problem! Instead of asking me what my concern was and how he could help me. Then he tried to justify his actions with my 84 year old father who also was not impressed with his way of his way of handling the situation. After this I decided it was not worth arguing with him and told him to stop talking and just close out my account. He then told me he could just just make me leave at which point I told him I would leave when my account was closed. His response was do you have an email to send me the receipt at which point I told him to just print the receipt and he said " you know what I am out of paper so you will just have to give me your email" I told him the go and get some "explitve" paper because I am not leaving here without a receipt! Low and behold the printer magically had paper in it and he printed it and I left. This was by far the worst customer service experience I have ever had and I admit I was not kind to the manager throughout our interaction due to the way he came in and spoke to me and my father but if he would have handled it in a better way I would have left and probably just left it alone. Instead he chose a very poor path and as a result it is ending with not one but two very poor reviews on every possible site we can find to post a review on. And to everyone we know. This is not a reflection on All U-haul facilities as I have had many. But this location is very Poorly run.Rodney B. | Overall Experience
The Manager and staff were very helpful - very friendly. I would definitely recommend U-haul to anyone looking for storage.Jose B. | First Impressions
El cliente no dejó un comentario.Elisabeth J. | Overall Experience
El cliente no dejó un comentario.Courtney Nicole B. | First Impressions
El cliente no dejó un comentario.Keisha D. | Online Move In
Customer service from your employee at the front desk (8833 Dyer St, El Paso, TX 79904) was excellent and she was very friendly would recommend uhaul to others.John Paul R. | Overall Experience
El cliente no dejó un comentario.Joe M. | First Impressions