Customer Reviews for U-Haul Moving & Storage of Northeast

2,670 reviews

8833 Dyer St   El Paso, TX 79904
(Us 54)

(915) 751-1263

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(915) 751-1263

8833 Dyer St
El Paso, TX 79904
(Us 54)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Darren M 
Rating:
4.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Couldnt add a second pic with fuel levels. Sent them vía text

MARINA S 
Rating:
5.0

Customer did not leave a comment.

Kyler S 
Rating:
5.0

Excellent service at the counter and check in

Robert C 
Rating:
5.0

Customer did not leave a comment.

Joshua P 
Rating:
5.0

Customer did not leave a comment.

Virginia C 
Rating:
5.0

I just wanted to say that I've never ever ever had problems with U-Haul they are a great company and I use them often they always have nice customer service and have always gone above and beyond to help me I really appreciate the way that you all runs and the way that the employees treat their customers

Evalyn J 
Rating:
5.0

Customer did not leave a comment.

RANDY H 
Rating:
5.0

na

Jeremy C 
Rating:
4.0

The were some changes made to policy when I picked up my vehicle. Those items should be listed on the website and customers should be notified of new changes with a phone call or email. ........if you are sending out an email, make sure it is received at least 24 hours prior to reservation when applicable.

catrina b 
Rating:
5.0

No complaints. They gave me valuable information.

Laurica J 
Rating:
5.0

Customer did not leave a comment.

Oscar O 
Rating:
5.0

Customer did not leave a comment.

Carrie N 
Rating:
5.0

Customer did not leave a comment.

Jairo C 
Rating:
5.0

Excellent service they help me to relocate my reservation to this location, they were very kind and explain me every detail.

Javier M 
Rating:
5.0

Our original vehicle broke down in El Paso. We were lucky to make it there and that we did not break down in a remote area on the side of the road. We had to use roadside assistance who sent a mechanic to check out the check engine light that came on as we were driving into El Paso. The truck was deemed not drivable and had to be towed to the Uhaul center in El Paso where they then had to transfer our belongings to a new truck. Upon speaking with the tow truck driver, we found out that our original truck that we picked up in McAllen had the same problem with the engine 3 days prior to our trip. This means that they knowingly gave us a faulty vehicle to transport our belongings from south Texas to Arizona. The staff at the El Paso location was very helpful though. Our trip was delayed due to all of this but we were finally able to make it safely to our destination in Arizona.

Maureen R 
Rating:
5.0

Customer did not leave a comment.

Roinson L 
Rating:
5.0

Customer did not leave a comment.

Dominique G 
Rating:
4.0

UHaul’s computer system was really slow and lagging the day I returned the truck.

EVA S 
Rating:
5.0

Customer did not leave a comment.

Juan D 
Rating:
5.0

Customer did not leave a comment.

Jorge M 
Rating:
4.0

Show / explain the dash panel in trucks. More women would rent and all would understand a/c and heating. Incrementally you could boost your business plus give more confidence to men.

brad b 
Rating:
5.0

Customer did not leave a comment.

anabell g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NTONFOR F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica s 
Rating:
2.0

Reservation made online for 24 hours. Upon arrival to the store, was informed the rental was only available for six hours. A simple phone call would have been appreciated to amend plans. This rental was utilized for business purposes and the inconvenience of misinformation caused my business to lose time and money.

Pamela B 
Rating:
5.0

Customer did not leave a comment.

Brandon M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian R 
Rating:
5.0

Customer did not leave a comment.

hugo o  |  Overall Experience 
Rating:
5.0

Sales person was great and informative

Michelle T 
Rating:
4.0

Not as many attendants. Ours seemed nice but distracted.

Swat S 
Rating:
3.0

Customer did not leave a comment.

jasmine t  |  Overall Experience 
Rating:
5.0

Nothing. Deanna is always on point, efficient and very friendly with the execution of the paperwork. This morning Isaac attended to me. He was very friendly, did a great job in explaining the terms of the rental contract. I'm very pleased with everyone. Thank you

Laura G 
Rating:
5.0

Customer did not leave a comment.

Katelyn B 
Rating:
5.0

Customer did not leave a comment.

MIKHAL R 
Rating:
4.0

Customer did not leave a comment.

Ciara O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OSCAR A 
Rating:
3.0

Front counter customer service can be improved

Jose B 
Rating:
4.0

If a customer requests 9 days for a rented trailer and returns it in 4 days. That additional days should be returned to the customer.

Daniel V 
Rating:
5.0

The volleyball had bad tires on it. Useless Truck was in great condition

Frederick S 
Rating:
5.0

Customer did not leave a comment.

Sam S 
Rating:
5.0

Excelente servicio y la gente muy amable solo necesitan personal bilingue gracias

Arturo A 
Rating:
5.0

Customer service was excellent, thank you!

Clement G 
Rating:
4.0

The gate to storage not working and secondary locks have been added by UHUAL. Hopefully this issue with the gates resolved soon, because having to go in and check out a key is not efficient.

Jessie G 
Rating:
5.0

Always friendly, convenient, and well stocked. Ty

RAFAEL A 
Rating:
5.0

Great customer service, clean vehicles, easy pick up and check out!!!

Breyanna B 
Rating:
4.0

Customer did not leave a comment.

MARIAH M 
Rating:
1.0

The vehicle I rented had dog hair all over both seats. It was dark went rented truck so I didn't see it. I had to brush dog hair off my clothes all day long. This was by far my worst experience in renting a truck and I rent often.

Andrew M 
Rating:
5.0

Charles was very helpfull and professional great worker

Carlos G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAWOEGNI T 
Rating:
5.0

I had a very good experience. I feel your doing excellent! Don’t need to improve on anything. Thank you!

Amy S 
Rating:
5.0

Excellent service, very knowledgeable personnel.

Reyes M 
Rating:
5.0

Customer did not leave a comment.

AMON B 
Rating:
5.0

Process easy and convenient.

Jessie G 
Rating:
5.0

The agent remembered my name and made me feel Special! Have had Great service since my first time ever leasing a rental. Keep up the Good Work!!

Betty K 
Rating:
5.0

Great customer service. The staff was very friendly and professional. Keep up the great work.

Carolyn S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H  |  Overall Experience 
Rating:
1.0

Be more transparent with terms and conditions

Rafael R 
Rating:
5.0

Customer did not leave a comment.

REGINALD B  |  Overall Experience 
Rating:
5.0

All staff members were extremely helpful and courteous!! We had them hook up the tow-dolly and secured the vehicle. The vehicle was tied down very securely!!!! Very friendly!!!!

Burdette W 
Rating:
5.0

All personal so nice

Jesus J 
Rating:
5.0

I had a good experience

bishop p 
Rating:
5.0

Customer did not leave a comment.

RENAE B  |  Overall Experience 
Rating:
1.0

Very poor, worst experience of my whole entire life. Told them from the get go I will not be using this ever again because of this experience and yet I'm still being harassed.

Amber B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine G 
Rating:
5.0

Customer did not leave a comment.

Martha V 
Rating:
5.0

Excellent customer service at the counter upon pickup and the same at drop off. Truck was clean, ready to go, and the price was very good. Online reservation was easy and quick.

JOHN K 
Rating:
5.0

Customer service very good by all involved tjat helped me with the rental 🙂

Raul E 
Rating:
5.0

Seat space in the cab was small. I am 6'1" and weigh 285. 10-11 hours behind the wheel made me hurt all over

Billy V 
Rating:
3.0

Customer did not leave a comment.

Ricardo C 
Rating:
5.0

Everything was great, no complaints

Jorge M 
Rating:
5.0

Nothing

ENRIQUE G 
Rating:
1.0

Customer did not leave a comment.

Jose A 
Rating:
4.0

Customer did not leave a comment.

John T 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Customer did not leave a comment.

Laura G 
Rating:
3.0

Customer did not leave a comment.

Kevin R 
Rating:
3.0

Customer did not leave a comment.

Kevin R 
Rating:
1.0

Please make sure uhauls are able to be kept well maintained. Caused a lot of mishaps due to truck breaking down and had to pay extra to rent out another truck to come back for an in town service.

Filemon F 
Rating:
5.0

Nothing. The staff went above & beyond to help me & I could not be more pleased.

Beckett A 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J 
Rating:
5.0

Thank you Deanna for working with me an Army veteran moving to El Paso. I wish every Uhaul location was like that but some aren't Army veteran friendly

Daniel G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erich W 
Rating:
5.0

The owner Michael is phenomenal. He explained the process to use the link to check your truck rental. Eduardo helped to put air in my hand truck, so helpful! Awesome staff, another female associate helped me as well. I will always come to this UHAUL Location.

Tamara M 
Rating:
4.0

Customer did not leave a comment.

Jacquita A 
Rating:
5.0

Customer did not leave a comment.

Moses O 
Rating:
1.0

Customer did not leave a comment.

William B 
Rating:
1.0

This was a nightmare! First uhaul changed my reservation on the truck gave me a bigger one which cost 400 more dollars, and cost me more in gas. Then when I get to el paso to turn things in my storage unit was canceled and now I'm charged for it and now have to have permission to get into my unit to access my own property in total uhaul cost me 1000 more dollars for my move stress and inconvenience. I will never use uhaul ever again, and will not be recommending it

Amber B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C  |  Overall Experience 
Rating:
4.0

This location was great. The previous location couldn't honor the reservation and tried to send me to a much further location.

Christopher L 
Rating:
3.0

We had bad windshield wipers, took us 12 hours from El Paso to Colorado Springs because it was snowing and raining in between here and there and we could not see out the windows so we had to stop at truckstops wash the windows and wait until we can go again, was not happy at all. 12 hours was way too long to be in that truck and I would like a review back please

Valarie C 
Rating:
5.0

I am sorry but I forgot to check out when I left yesterday (unit 1931) but otherwise my check in was wonderful! THANK YOU I promise I'll check out regularly in the future!

Sarah D  |  First Impressions 
Rating:
5.0

Fantastic staff.

Maharely P 
Rating:
5.0

Customer did not leave a comment.

Joerg K 
Rating:
5.0

Customer did not leave a comment.

Rita M 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
1.0

Very odd lady at your front counter. Not helpful at all. Answered all my questions like I did something wrong. Your truck had dents that were not pictured on your rental approval link. What a terrible experience. I will not return and will let anyone and everyone I know to stay clear of uhaul.

Patrick B 
Rating:
5.0

Customer did not leave a comment.

Eric D 
Rating:
3.0

Customer did not leave a comment.

Arturo R 
Rating:
5.0

The young male working out at returns was awesome! My U-Haul was on the side street way down there and he went and got it for me! I told the manager on duty Charles. Also Charles is always so friendly and helpful every time I’m in there. He really goes above and beyond his job!

Justin W 
Rating:
5.0

Able and ready!!!

Jose F 
Rating:
4.0

Customer did not leave a comment.

Jose R 
Rating:
5.0

Customer did not leave a comment.

Monserrat S 
Rating:
5.0

Customer did not leave a comment.

Mayra I 
Rating:
3.0

Customer did not leave a comment.

Jorge M 
Rating:
5.0

Friendly and professional staff

Alejandro G 
Rating:
5.0

Customer did not leave a comment.

Karla V 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Customer did not leave a comment.

roy l 
Rating:
3.0

Customer did not leave a comment.

Marlo B 
Rating:
5.0

Customer did not leave a comment.

Yatzume R  |  Overall Experience 
Rating:
5.0

No improvement needed, doing great

ANTONIO D 
Rating:
5.0

Customer did not leave a comment.

Zac D 
Rating:
3.0

Customer did not leave a comment.

Kristoffer N 
Rating:
5.0

Excellent service I plan on renting again in a week

ANTONIO D 
Rating:
5.0

Was very nice to have my things in a secure and clean Space ! Will difinetly reccomend it!!

LETICIA M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DAMIAN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMIAN M  |  First Impressions 
Rating:
5.0

This is the BEST and most secure storage experience I've ever had. It made a long, arduous moving experience so much easier. The staff was always helpful and positive, and security was visibly present, making me feel safer, too. I highly recommend.

Sarah D  |  Overall Experience 
Rating:
2.0

Never had access to storage due to uhaul trucks parked there, even during business hours. Could have gotten my stuff earlier to avoid giving it up entirely.

Lavonne W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN H  |  First Impressions 
Rating:
5.0

The website and the app is very easy to maneuver around. Reserving a truck and or storage is very simple to do. The staff is excellent and knowledgeable about the products and very helpful with any questions that you may have. I will be using U-Haul again and recommending them two friends and family. I appreciate greatly all the help that I received from the U-Haul staff.

Tina P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Velia F  |  Overall Experience 
Rating:
5.0

Managers was very help with my last minute drop off and storage

EVYN C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose A  |  First Impressions 
Rating:
5.0

They all did a fantastic job. They helped me a lot. Especially Mike. I really appreciate it!

CHRIS S  |  First Impressions 
Rating:
5.0

great seevice

JACOBDEION E  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Stephanie G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria E  |  Overall Experience 
Rating:
5.0

The manager was very knowledgeable and helpful. She showed us to the unit so we could see the size for ourselves. She even helped her newer employee with some questions. She was very courteous and friendly.

KIM O  |  First Impressions 
Rating:
5.0

The staff is the most Important and I must say from my need to my useful tenancy, the staff made the difference, enough people on premises to help with products and to facilitate other needs such as air for tires not on U-Haul equipment. Glad for your company and for me to have an amazing business in our neighborhood. Grateful 😇 to experience and believe your staff and company will continue to deliver the highest service that I have had recently in the storage industry. Looking forward to utilizing your services again as needed in the future. Thank you 🙏🏼

Robert B  |  Overall Experience 
Rating:
5.0

It was a great place to keep my furniture while I moved internationally. The staff was always helpful and kind.

Michelle m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amaro L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H  |  Overall Experience 
Rating:
5.0

Love that we had 24hours access and area were well maintained.

Renee A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alessia H  |  Overall Experience 
Rating:
3.0

Would like 👍🏿 to been notified about the late ⏰ night availability to my Storage unit for additional five dollars but no one bought to inform me of this extra feature,I was in my Unit for an year and no one ☝️ explained this extra feature to me or my wife!

Cecil W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amaro L  |  First Impressions 
Rating:
5.0

The associate Charles at this location is the absolute best. Had a very small timeframe to move and he made picking up truck and getting a storage space quick and easy.

NATALIE P  |  Overall Experience 
Rating:
5.0

Uhaul is great just took expensive . Love uhaul though.

renay s  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly.

DERICK C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sundra J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamarion K  |  First Impressions 
Rating:
3.0

Found a rat poison trap in the storage unit when I opened it. I get there needs to be pest control, but the box said “do not touch” so I had to move it to the hall with my foot. I hope no rats get my stuff. Access control panel also seems confusing in its messaging on the screen. I also don’t like needing the card cuz it makes it difficult for movers or other contractors to access my stuff in my behalf.

Nicholas G  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ben S  |  Overall Experience 
Rating:
5.0

I was impressed!!, Friendly Staff and Attention to detail too. Outstanding service all around!!.

Ray V  |  First Impressions 
Rating:
5.0

Everything was above my expectations.

DERICK C  |  First Impressions 
Rating:
5.0

This was a great experience!

Katherine R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorena O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIO M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Delores V  |  Overall Experience 
Rating:
2.0

I would have put one star but the one of the staff was at least trying to help. I had all my things in storage while on rotation to korea. When I got back, I needed it for 5 more weeks. I paid two months at $160! It was only 5 weeks. If I only need the storage unit for 7 days, I should be prorated what I'm not using instead of paying a whole month for one week. Will not be using uhaul for storage ever again.

KRISTIAN E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN G  |  Overall Experience 
Rating:
5.0

I got a larger storage, for $20 less than another storage facility, plus their office hours were not as convenient as U-Haul. Your staff very helpful and patient showing all instructions which I would've been lost without. Thank you.

monica g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HECTOR C  |  Overall Experience 
Rating:
5.0

great customer service!

KARLA A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HECTOR C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AVIS B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESUS H  |  Overall Experience 
Rating:
5.0

The lady who helped was very versatile sweet and nice answered all our question.

PATRICIA H  |  First Impressions 
Rating:
5.0

It was very convenient to get a storage there. The staff was very helpful

yvette c  |  Overall Experience 
Rating:
5.0

Benito is an amazing representative of uhaul! His customer service was one of the best I’ve experienced. He was willingly helpful with pleasant conversation, making the process efficient. He made the process perfect, peaceful and, to my standard. Thank you Benito!!

MISHAUN M  |  First Impressions 
Rating:
4.0

My only complaint were the price increases and the parking lot which always had nails and screws and other flat causing metal on the ground. I do not know why but I was always picking them up as I came in and out. ( Back near the storage area )

darrell p  |  Overall Experience 
Rating:
5.0

Thank you 😊

Emily T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick D  |  Overall Experience 
Rating:
4.0

I feel like yhey tell you one price when you rent a truck and your final account bill is more. Just don’t understand we borrowed the truck for 3 hrs and they charge me more.

Helen R  |  Overall Experience 
Rating:
5.0

The staff was so incredibly helpful. They truly made a long stressful move a lot more manageable. We look forward to doing more business with you in the future.

Carol V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blanca R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NAKISHA L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

joerjia m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLE V  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVAISHA D  |  First Impressions 
Rating:
5.0

El personal de mantenimiento muy mal no nos quisieron ayudar para nada y la seńora de limpiesa molesta por que movimos su carrito del pasillo por que estorbaba y nos hablo muy mal

Ocatavio S  |  Overall Experience 
Rating:
5.0

Excellent staff! Continually went to extra mile to assist me. Will return here for all my UHaul/moving needs.

David M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanne h  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anabell g  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ryan K  |  Overall Experience 
Rating:
3.0

The wait time was incredibly long and the storage unit was way too small. However, the customer service was very determined to help my reservation and I was very appreciative of her, Mercedes, for her genuine support with resolving my storage unit issue.

Jade R  |  First Impressions 
Rating:
5.0

Great customer service!!!

Lorena P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCELLUS H  |  Overall Experience 
Rating:
5.0

Only issue I had was the price. It was a little expensive for a 5x10 unit in my opinion. but other than that it was an excellent experience. Clean, accessible, and secure environment. Great facility. Would use again if needed. Thanks for the great customer service. You guys are awesome.

Robert P  |  Overall Experience 
Rating:
4.0

Even though the service representative was new to the job, she was very helpful.

Ben S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha S  |  Overall Experience 
Rating:
5.0

Ms. Lupe keeps the storage clean and organized. I can tell that without her there the storage could become overwhelming for the size of the place. I recommend getting a unit.

Mark B  |  Overall Experience 
Rating:
5.0

Great customer service! We were assisted above expectations with getting a storage unit set up and cancelling it as it was not what we needed. Management was amazing!

Lawrence E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cobi Y  |