Customer Reviews for U-Haul Moving & Storage of Northeast

2,244 comentarios

8833 Dyer St   El Paso, TX 79904
(Us 54)

(915) 751-1263

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(915) 751-1263

8833 Dyer St
El Paso, TX 79904
(Us 54)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JULIO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delores V.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

jesus B. 
Clasificación:
5.0

Your staff has once again done a great job!

WALTON W. 
Clasificación:
5.0

Polite and professional workers.

stefano H. 
Clasificación:
5.0

Renee at the desk was friendly, and super efficient and professional. Seemed like a great staff overall!

Corey P. 
Clasificación:
2.0

I would have put one star but the one of the staff was at least trying to help. I had all my things in storage while on rotation to korea. When I got back, I needed it for 5 more weeks. I paid two months at $160! It was only 5 weeks. If I only need the storage unit for 7 days, I should be prorated what I'm not using instead of paying a whole month for one week. Will not be using uhaul for storage ever again.

KRISTIAN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenise B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Helen R. 
Clasificación:
5.0

Needed help to troubleshoot vehicle issues to power trailer. I would pay if Uhaul can assist me on site to make sure my vehicle powers trailer. I had to change vehicle's to use equipment/trailer from Uhaul.

Rene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin R.  |  First Impressions 
Clasificación:
3.0

Not customer friendly with excessive penalty charges for non-vehicle equipment rentals. Do not believe an additional 4-day rental charge is warranted, issued without the option of extending the rental. Terrible customer service!

Kelvin M. 
Clasificación:
4.0

They were very understanding and helpful.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elmien H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Have more clerks in the morning when we are try to pick up rental

julie R. 
Clasificación:
5.0

Great Customer Service!

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rico K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Lou R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee J. 
Clasificación:
5.0

Everything from the initial reservation to the interaction with the personnel at this facility to actually picking up the equipment was OUTSTANDING.

Efran F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd S. 
Clasificación:
5.0

Awesome facility and staff!

Tomas D. 
Clasificación:
5.0

Easy drop off. No complaints. No improvement necessary.

Phillip P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

I am so honored to do my business at this location.your employees are so friendly and professional. (U all) treat us like family!! Lol I wouldn't go anywhere else!! Kudos to all the employees

Gary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G.  |  Overall Experience 
Clasificación:
3.0

Was told the unit had a full tank of gas. Only put 6 miles . filled up with 28 gallons. So no full tank.

louis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
5.0

Very helpful and friendly customer service

marianita J. 
Clasificación:
5.0

I got a larger storage, for $20 less than another storage facility, plus their office hours were not as convenient as U-Haul. Your staff very helpful and patient showing all instructions which I would've been lost without. Gracias.

monica g.  |  First Impressions 
Clasificación:
5.0

Great customer service all the way around

Miguel H. 
Clasificación:
1.0

It was told to me 1/2 full it was not took a picture on uhaul app but not in my phone called uhaul and got customer service they stated that since it said 1/2 bring back on half I did that and took it up with uhaul they said I will not be reimbursed I don't know what's going on but ima call corporate not for $ but the principal I don't have money to waste. And others should know so they don't make the same mistake, And to tell me o well yea i don't think so.

Kaneesha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammera G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon V. 
Clasificación:
5.0

Staff is great, professional, and thorough.

Susana E. 
Clasificación:
5.0

Another good customer service

ROCKNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR C.  |  Overall Experience 
Clasificación:
3.0

I couldn't return my equipment with the link because the link wouldn't work, turned it in around 7:35 last night. I tried for a good 15 minutes. I took screenshots for proof as needed to show the site would not work. This whole experience has been absolutely awful. Being over charged, getting my equipment late, all the issues with returning it. I will not be using uhaul again if this is the normal treatment of customers. Very poor service all the way around.

Vivian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

shane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar R. 
Clasificación:
5.0

great customer service!

KARLA A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

HECTOR C.  |  Overall Experience 
Clasificación:
1.0

Make sure the pad lock is off the truck before giving to customer.

MICHELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

nikki K. 
Clasificación:
5.0

Thanks again 👍😁

Joelle E. 
Clasificación:
5.0

Customer service was excellent would like to Thank Saul for helping my wife unhook the trailer

Jason B. 
Clasificación:
1.0

El cliente no dejó un comentario.

jamarjae B. 
Clasificación:
5.0

The person who helped me at the counter, sadly did not get his name, was incredibly helpful & professional. He was very patient & answered all my questions.

Monica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan M. 
Clasificación:
5.0

Very Smooth! Tku

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVIS B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gavin S. 
Clasificación:
1.0

they stole my return deposit

Alejandra G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
1.0

The original gentleman was very cordial despite the many extra scratches and dents that where tagged by a X . Then came the gas he told me it was at a quarter I get out there and it's way under a quarter almost empty! I figured I would have to put gas anyways seems I would be using it for a decent distance. So I put 35$ in the tank , went to 3.25 full and I figured I could drive it out . Well I didn't and left a free quarter tank , I was curious as to what the process was on how to get my money back in the gas , well apparently you guys don't compensate for extra only charge a fortune to charge us makes sense !! But in a nutshell the lady upon return was rude as all hell , and I will never use this service again and will go to Home Depot for a pickup next time ! I have been a storage customer for 7 years and never had that bad of experience!!!! Will not recommend

Adam T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette M. 
Clasificación:
4.0

They're really the only thing that I would change is the way that you check in at the beginning and then you got to take pictures of your of yourself take pictures of your driver's license and usually that doesn't work so they have to do it itself so I don't understand why we have to do it and then they do it because it doesn't work

Patrick B. 
Clasificación:
1.0

I am supposed to get a refund for part of my money and the girl said she just didn't know how to do it and to call corporate.

MEAGAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica G. 
Clasificación:
5.0

What a difference from GRAND PRAIRE!!!

Ruben S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim O. 
Clasificación:
2.0

The alignment was really bad, probably it might need a new steering rod as well. i have a CDL and drive often OTR and I would definitely expect someone to have an accident with how bad the drivability of this vehicle was. I didn't make a big deal about because I only drove for 50 miles but I would never would've drove cross state with this vehicle. This was the 15' truck

RIGOBERTO G. 
Clasificación:
4.0

N/C

Edward S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
3.0

Kinda pricey and not very friendly

YARIBETH O. 
Clasificación:
4.0

El cliente no dejó un comentario.

brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

whitney H. 
Clasificación:
5.0

Make sure equipment is maintained

whitney H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa G. 
Clasificación:
5.0

Went in and out

Juan R. 
Clasificación:
5.0

Outstanding customer service from the pickup to the drop off! Fast pick up ab return! Mr. Eduardo is fabulous!!!

Tinellya H. 
Clasificación:
5.0

The lady who helped was very versatile sweet and nice answered all our question.

PATRICIA H.  |  First Impressions 
Clasificación:
5.0

No comments

luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE S. 
Clasificación:
4.0

not much parking for customers to leave their cars when they drive the uhaul truck

Genevieve W. 
Clasificación:
5.0

It was very convenient to get a storage there. The staff was very helpful

yvette c.  |  Overall Experience 
Clasificación:
5.0

Nothing. It was great. Ms Acosta and Eduardo were great.

orlando A. 
Clasificación:
5.0

Great folks!

Othon O. 
Clasificación:
5.0

Benito is an amazing representative of uhaul! His customer service was one of the best I've experienced. He was willingly helpful with pleasant conversation, making the process efficient. He made the process perfect, peaceful and, to my standard. Thank you Benito!!

MISHAUN M.  |  First Impressions 
Clasificación:
5.0

Super friendly and welcoming

amanda G. 
Clasificación:
3.0

Better organization , my equipment wasn't ready upon arrival. Employees seem confused, didn't knew what my equipment was

Robert L. 
Clasificación:
4.0

My only complaint were the price increases and the parking lot which always had nails and screws and other flat causing metal on the ground. I do not know why but I was always picking them up as I came in and out. ( Back near the storage area )

darrell p.  |  Overall Experience 
Clasificación:
5.0

Very clean and very efficient

VICTOR D. 
Clasificación:
5.0

Please work on your scheduling, on line information ,updating information can be coordinated .

loretta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL P. 
Clasificación:
2.0

El cliente no dejó un comentario.

brenda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ismael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

Gracias 

Emily T.  |  First Impressions 
Clasificación:
5.0

Keep doing what you are doing the staff did a good job good costumer service

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis B. 
Clasificación:
3.0

El cliente no dejó un comentario.

James S. 
Clasificación:
1.0

El cliente no dejó un comentario.

brian D. 
Clasificación:
5.0

Have someone available outside in lot had to locate and attach trailer my self and wait for someone to come and put an extender on the cord

rafael E. 
Clasificación:
5.0

Excellent location with great customer service!!!

Sundra J. 
Clasificación:
5.0

Excellent service. I was in and out very quickly. Great people. Thank You.

harry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D.  |  Overall Experience 
Clasificación:
4.0

I feel like yhey tell you one price when you rent a truck and your final account bill is more. Just don't understand we borrowed the truck for 3 hrs and they charge me more.

Helen R.  |  Overall Experience 
Clasificación:
5.0

The staff was so incredibly helpful. They truly made a long stressful move a lot more manageable. We look forward to doing more business with you in the future.

Carol V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NAKISHA L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

joerjia m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVAISHA D.  |  First Impressions 
Clasificación:
5.0

El personal de mantenimiento muy mal no nos quisieron ayudar para nada y la seńora de limpiesa molesta por que movimos su carrito del pasillo por que estorbaba y nos hablo muy mal

Ocatavio S.  |  Overall Experience 
Clasificación:
5.0

Excellent staff! Continually went to extra mile to assist me. Will return here for all my UHaul/moving needs.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanne h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anabell g.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan K.  |  Overall Experience 
Clasificación:
3.0

The wait time was incredibly long and the storage unit was way too small. However, the customer service was very determined to help my reservation and I was very appreciative of her, Mercedes, for her genuine support with resolving my storage unit issue.

Jade R.  |  First Impressions 
Clasificación:
5.0

Great customer service!!!

Lorena P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELLUS H.  |  Overall Experience 
Clasificación:
5.0

Only issue I had was the price. It was a little expensive for a 5x10 unit in my opinion. but other than that it was an excellent experience. Clean, accessible, and secure environment. Great facility. Would use again if needed. Thanks for the great customer service. You guys are awesome.

Robert P.  |  Overall Experience 
Clasificación:
4.0

Even though the service representative was new to the job, she was very helpful.

Ben S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S.  |  Overall Experience 
Clasificación:
5.0

Ms. Lupe keeps the storage clean and organized. I can tell that without her there the storage could become overwhelming for the size of the place. I recommend getting a unit.

Mark B.  |  Overall Experience 
Clasificación:
5.0

Great customer service! We were assisted above expectations with getting a storage unit set up and cancelling it as it was not what we needed. Management was amazing!

Lawrence E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cobi Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maria a. f.  |  First Impressions 
Clasificación:
3.0

Big, big problem was the keycard system did not work. I had to go into the office everytime I needed to get into my storage instead of using a more conveniently place remote station. It made it extra annoying when they sent an email stating they were going to raise the monthly rate.

Jackie F.  |  Overall Experience 
Clasificación:
1.0

This facility was very run down. The staff was always very rude and unhelpful. In order to get the secondary key I always had to give my ID to the desk to hold. The facility was only available during business hours. The facility was not very secure. I also had the unfortunate situation of having human vomit on my unit that the staff refused to clean up. It's also way over priced.

TONY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCERO L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina K.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping me when I need it

Yolinda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina L.  |  First Impressions 
Clasificación:
3.0

I had reserved a unit only to show up and not have a unit. However. The general manager fixed the issue and found me a unit.

SONIA F.  |  First Impressions 
Clasificación:
5.0

Good team

jerry v.  |  Overall Experience 
Clasificación:
5.0

Each time I have visited U-Haul, I'm always greeted by friendly staff. Their professional and caring, and go out there way to help you. Thank you, The staff at Dyer facility.

Karon V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Candace N.  |  First Impressions 
Clasificación:
3.0

Had issues with new account and access requests. Was not given good info on how to access after hours. Very frustrating experience. Was able to get help and the general manager personally assisted. But it should not have needed that extra step

Christie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATTALY N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nahomi R.  |  First Impressions 
Clasificación:
5.0

Need to have later desk hours.

darrell p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael A.  |  Overall Experience 
Clasificación:
4.0

The workers were very polite and helpful but they need more help. Wait times can be long to get service.

CATHY LEE C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P.  |  Overall Experience 
Clasificación:
5.0

The Uhaul Dyer location in El Paso had an available spot for me to store my belongings in a hurry. I was able to book same day storage and the front desk crew was very helpful in explaining the agreement, showing me on a map where my unit was located, and offered advice on the proper way to secure my storage unit. Highly recommend for anyone who wants to secure their belongings with peace of mind.

ANDREW T.  |  Overall Experience 
Clasificación:
1.0

Don’t tell me about a law that prevents to help take a lock off for a customer, but admit you take them off to sell people’s property.

MICHAEL B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alejandro H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ernest M.  |  Overall Experience 
Clasificación:
2.0

Although the staff and facilities were clean and convenient, I can’t recommend this facility because the roof leaks and I had damaged items due to the rain.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff trk. Start to end! Although I think you need more staff. We waiting 15min plus but the staff kept us informed and were super helpful

RAMON L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S.  |  First Impressions 
Clasificación:
5.0

Great staff, very friendly and helpful.

Erick V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel S.  |  Overall Experience 
Clasificación:
4.0

Very clean. Staff very helpful. Just make sure to have the storage rooms open by 7 AM. I went on a few occasions at seven and it was still not open. Other than that , I was very happy with the services provided and would recommend your services to others.

Sandra h.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service.

Neftali R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Neftali R.  |  First Impressions 
Clasificación:
5.0

Extremely friendly staff. Oscar, the Store Manager runs a very clean and well maintained atmosphere. The restroom was extremely clean and being run by men, that says a lot. Loved everything about 8833 Dyer Street Uhaul.

Martina G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett H.  |  First Impressions 
Clasificación:
5.0

Great facilities and customer service, keep up the good work!

Manuela G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OLAKUNLE A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sammy Q.  |  Overall Experience 
Clasificación:
5.0

Super amazing customer service when renting the storage unit and when exiting the unit! They're also were great when returning uahuls! And having the carts for loading and unloading was such a lifesaver!

Amanda T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette P.  |  Overall Experience 
Clasificación:
4.0

Gracias

Jose A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuela G.  |  First Impressions 
Clasificación:
5.0

I’ve been using U-Haul for years and have not had any problems.

ROMAINE Z.  |  First Impressions 
Clasificación:
1.0

My unit was not properly sealed. As a result everything was covered in dirt. The staff was rude and seemed annoyed with having to do anything. Their were two employees that were pleasant but the manager especially infuriated me as he found it a good idea to play tough guy with me on my concern with my move out. Instead he came in and said do we have a problem! Instead of asking me what my concern was and how he could help me. Then he tried to justify his actions with my 84 year old father who also was not impressed with his way of his way of handling the situation. After this I decided it was not worth arguing with him and told him to stop talking and just close out my account. He then told me he could just just make me leave at which point I told him I would leave when my account was closed. His response was do you have an email to send me the receipt at which point I told him to just print the receipt and he said " you know what I am out of paper so you will just have to give me your email" I told him the go and get some "explitve" paper because I am not leaving here without a receipt! Low and behold the printer magically had paper in it and he printed it and I left. This was by far the worst customer service experience I have ever had and I admit I was not kind to the manager throughout our interaction due to the way he came in and spoke to me and my father but if he would have handled it in a better way I would have left and probably just left it alone. Instead he chose a very poor path and as a result it is ending with not one but two very poor reviews on every possible site we can find to post a review on. And to everyone we know. This is not a reflection on All U-haul facilities as I have had many. But this location is very Poorly run.

Rodney B.  |  Overall Experience 
Clasificación:
5.0

The Manager and staff were very helpful - very friendly. I would definitely recommend U-haul to anyone looking for storage.

Jose B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney Nicole B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keisha D.  |  Online Move In 
Clasificación:
5.0

Customer service from your employee at the front desk (8833 Dyer St, El Paso, TX 79904) was excellent and she was very friendly would recommend uhaul to others.

John Paul R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M.  |  First Impressions 
Clasificación:
4.0

Good facility and staff .

DAVID L.  |  First Impressions 
Clasificación:
4.0

Prices are extremely high especially for the sizes of the storage space

IRENE V.  |  Overall Experience 
Clasificación:
5.0

I am customer for years,

Ricardo Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne F.  |  First Impressions 
Clasificación:
4.0

When I went to pick up my household goods the unit had been leaking towards the front. Some of my items got wet

Luann B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfredo C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rendell R.  |  Overall Experience 
Clasificación:
5.0

My sister and I got a little lost trying to find the unit and the map wouldn't load on my phone, so we ended up going in to get a map. The man we spoke to was a trainee, who took the initiative to get us a map while his trainer was busy. We wished him well at his new job, and went on our way.

Megan R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander A.  |  Online Move In 
Clasificación:
5.0

The person that helped was very nice and helpful and very great customer service

YAHIRA B.  |  First Impressions 
Clasificación:
4.0

I had originally moved into an outside unit during a quick relocation from out of state back in April. I later found out that with the extreme heat of ELP, that my things may get damaged being in the outside unit. I was able to get an inside unit. I worked with the U-Haul team to transfer my lease, and access a nice roomer inside unit. Jonathan and the team were accommodating and made the move/transfer easy. Thank you to all of them for their expertise and help! Javier

Javier P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaby N.  |  Overall Experience 
Clasificación: