Contract No.: 25865555 Date: 11/30/2021 Customer Name: Matthew Kaminski Pick up & Return location: North Versailles, PA, 8090701 I am extremely disappointed in my recent UHAUL rental experience due to being OVERCHARGED for about 20 miles I never incurred. This amounted to about an additional charge of $20 to my final bill! I used the van to simply deliver a sofa to my home at 2346 Monroeville Rd, Monroeville, PA from the North Versailles, PA location and back. This amounted to a round trip travel distance of about 8 to 9 miles NOT the total of 39-40 miles that I was charged on my final bill! My receipt shows a mileage out of 14,147. This is NOT accurate. I was told by a rude employee at the North Versailles, PA location that I should have taken a photo of the beginning mileage before leaving the location! Since when is it required that the burden of proof is on the customer to provide this information?! A reputable establishment would assure that all mileage is recorded ACCURATELY for all vehicles. If this oversight or intentional inaccurate recording of mileage is done enough over the course of time and with enough customers who do not have or take the time to dispute, then that could add up to quite an amount of fraudulent profit for the respective UHaul locations. My address: 2346 Monroeville Rd Monroeville, PA 15146 U-Haul North Versailles: 1901 Lincoln Highway North Versailles, PA 151367 Total round trip mileage = 8 to 9 miles I will gladly pay for the additional mileage for the 8 to 9 miles I did travel, but obviously not for the miles I did not! I am spreading the word to friends, family, and associates on this unfortunate experience and will contest on principle. Thank you for your attention to this matter.Matthew K.
Customer Reviews for U-Haul Moving & Storage of North Versailles
North Versailles, PA 15137
Services at this Location:
- Mon-Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great bunch of people to deal with. very helpful and polite. will use them in the future and recommend to everyone.Ryan C.
The people that work at this location are truly the best very dedicated to they're jobs.Yhey dedicated to their customers. Excellent customer service. skills. I would truly 100% recommend this location to everyone. Ty Your's In Christ Father Michael Singer âœï¸Michael S.
Girls were friendly and got the order done without a problem. Good websiteGary M.
Customer did not leave a comment.Matthew F.
Friendlier customer service. Provide clean, and maintained vehicles. Your associate was more worried about his phone than checking to make sure the vehicle was in correct shape to travel for hours on end, in the rain.michael S.
Customer did not leave a comment.Elliot S.
This was the first time we were ever in this location. Also the first time dropping off at a location other than the location we picked up a vehicle. The process was so simple. The staff were extremely friendly and helpful. I also would recommend this site to anyone needing a uhaul.Katherine S.
Customer did not leave a comment.Sherman R.
The movers referred to by your site were to say the least HORRIBLE AND RUDE, the amount of times they made sarcastic remarks and verbally argues with me was unlike anything I have ever encountered. It was as tho they did not want to do their job. I would recommend Uhaul but due to JK movers I would not I am sorry to say. They are not fit to deal with people in a service industry and they are paid well.Heather M.
Customer did not leave a comment.RHONDA B.
Customer did not leave a comment.Michele B.
Customer did not leave a comment.James P.
Customer did not leave a comment.Elizabeth T.
I received this email before I received the bill. I don't care about your customer satisfaction survey. The young lady that waited on me was excellent and should be commended.TIMOTHY C.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Mark P.
Make sure the gas tank is full for the next person like I stayed above not fair the next person had to fill it up especially since the truck is at a gas stationâ˜¹ï¸cynthia N.
Customer did not leave a comment.Frederica P.
Customer did not leave a comment.Donald W.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.Steven T.
Customer did not leave a comment.Brian B.
Very easy to set up a van rental online. Easy pick up. Easy drop off. Would definitely rent from here again.James W.
The girl who I works there in the office was very nice!Amber D.
Customer did not leave a comment.ALYSSA J.
Customer did not leave a comment.Cheryl C.
24/7 Truck share was not ready. I had to wait over an hour for the location to open up to receive my keys in person.David H.
Customer did not leave a comment.Lawrence L.
Customer did not leave a comment.TIMOTHY H.
Customer did not leave a comment.Mary N.
It was very hard to do the after hours pick up. The website didn't work you HAD to use the app, that should be posted at the location.Krista O.
quick check out, friendly staff. This is why I trust uhaulRebecca L.
My per mile rate is incorrect. Charged me $1.29 per mile and should have been $.99. This needs rectified please.John E.
Customer did not leave a comment.Kevin M.
Janiece has been super helpful and pleasant to work with. I have had nothing but great experiences at this location and would highly recommend it to anyone locally searching for moving supplies or equipment.David G.
Did not have furniture dolly I ordered which made the job a backbreakerAnita M.
Staff was greatJames K.
Customer did not leave a comment.ERICISAIAH J.
Customer did not leave a comment.Nicholas P.
Great service!!Scott M.
Very open and easily accessible! Directions for drop off after hours posted very visibly!AUSTIN W.
These folks were the BEST!!! So very kind & helpful. They became our friends.Carl B.
Customer did not leave a comment.Frank M.
Customer did not leave a comment.Danielle S.
Customer did not leave a comment.Terence L.
Customer did not leave a comment.Janice C.
Customer did not leave a comment.Ross A.
Customer did not leave a comment.JASMIN V.
Customer did not leave a comment.AMY T.
Very helpful quick return very friendlyGary D.
There amazing and efficientAlisia B.
Customer did not leave a comment.Hezekiah J.
your doing pretty good as isDuane W.
Tires were completely bald I got stuck in mud and had to pay to get towed out. The mobile reservation sucks I satvkb hold for over 3 hours trying to get code to get the keys. Nobody apologized or tried to accommodate meCOURTNEY A.
Explain the dropoff process better.mary B.
Mobile pickup was very easy and smooth.Chad C.
When entering code to unlock your key, you need to inform people there is a clip to turn on the lock. We tried for several minutes before finally realizing there was a clip to turn to pop the lock open.Michael A.
Customer did not leave a comment.DAWN J.
Customer service was the best I've ever seen, Professional and Beautiful rep.IDA S.
The electronic after hours drop off was excellent!! What really made the experience great was the friendly customer service from the UHaul rep who received me when I arrived. She was awesome!!!Allison M.
Customer did not leave a comment.Amber W.
This is a great location. Staff very helpful and friendly. Explained everything about the rental contract clearly. Very efficient and quick. We where on our way in no time. Same with returning the truck.timothy F.
The gas gage read out is confusing, could not tell how much gas we used. The people at the facility were very helpfulJames G.
Perfect experience. Agents did their tasks well. Will use this location gain soon.RONALD Y.
Customer did not leave a comment.Martin N.
Great people thereGeorg M.
I move a lot, this was the cleanest truck i have ever rented! Staff is kind and helpful. Couldn't have had a better experienceJodi T.
The staff were super friendly. I tried to use the 24/7 app but had issues so I had to go to the desk and get help.william F.
Nothing, I received perfect service!!!Melissa A.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Lydia M.
Everyone was amazing at this location. Another UHaul branch is closer but I will come to this One every time. Highly recommended!Matthew H.
Customer did not leave a comment.James L.
Customer did not leave a comment.LUCY K.
The woman at the counter could not have been any nicer! You have an excellent employee there and I hope you appreciate her as much as we appreciated her kindness, assistance, and personality!Brady K.
See aboveZACH D.
People here are great ðŸ‘Monarath D.
Customer did not leave a comment.Jeffrey M.
Once again the app was giving a lot of troubles and took me 30 mins to return the trucksamantha P.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.Matthew L.
Your Android app is terrible! It is impossible to take photos of the equipment for a return and upload them via the app. Check you reviews in the Google Play store, it's bad.Aydaen L.
Staff were friendly and helpful. I'd recommend masking but it is a large facility.JENNIFER G.
I keep getting messages with instructions about picking up a rental unit/truck. I have not and will not rent one from you. PLEASE get my phone # out of your system. I AM ANNOYED. OTHERS are probably ANGRY that you are NOT notifying them them about their rentals.ERIC G.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.MAXWELL S.
Customer did not leave a comment.Kenneth B.
A wonder attendant helped me check out. Your remote pickup, and the squirrelly verification process is awful. If you get rid of the attendants, I'll good somewhere elseRodney O.
The gentleman that was on duty and awesome was very professional. Unfortunately the lady who said she was the manager was on her personal phone during my checkout and I had to wait. Also I called them.and let them know that I was going to be late and will pay cash when I arrive the next morning. Someone called at 10 30 ish and left a VM when I try to call back no one answer. I called 3 time before calling another location to let them know I what time I was coming in. I went outside to find out that they took the truck with my purse inside when I called she told me I needed to make a payment. I was so upset that I had my sister go in and she was rude to her. If I have communicated with the sales associate then why out of spite did. The manager have the truck towed with all my belongings and told me to come pick up the truck? I have never in my 20 years of using Uhual trucks and storage never been so humiliate and embarrassed. I ask that you please do something about this employee.Ippuna T.
Customer did not leave a comment.Sammuel H.
Communicate on time.Oluwaseun O.
I've gone to a few sites. This was the first time I was compelled to submit a review because they were so pleasant, informative, and helpful. My top choice from here on out \, as I work for a theatre company and we are constantly needing larger vehicles to transport items.Seamus R.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Eric D.
Know the equipment they are renting out. I called for a truck with a lift gate. Rep said they had one left and they could reserve it so I did. Arrived at location was told they don't have trucks with lift gates. I know that a lift gate and a ramp are two totally different devices and people taking calls should know this. I had no choice other then to take it making the move a lot harder. I feel like this was a bate and switch tactic to secure the rental. Also pulled to edge of parking lot for the miles to change to be charged to pull out of the lot. But truck did run good. Just better training and communication are needed.ROBERT B.
The woman who checked me in is extreme professional and very helpful. She was there to assist the last time I dropped off a trailer. I highly recommend this location.Angel M.
Do not change anything! Store Manager took care of everything! She even uncoupled the trailer in the pouring rain!Douglas W.
Vehicle was filthy on the outsideAlbert M.
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