Comentarios de los clientes para U-Haul Moving & Storage of North Tampa

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of North Tampa

Clasificación general:

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Josh M.
Clasificación:

Gentleman that took in trailer was very nice and respectful. Did all the work and made the drop off very easy.

Arvind S.
Clasificación:

El cliente no dejó un comentario.

Judith A.
Clasificación:

very nice customer service

robin E.
Clasificación:

Maybe hire more help,it was not too busy but only 2 men to do inside and outside customers.

Arvind S.
Clasificación:

El cliente no dejó un comentario.

CHRISTINA H.
Clasificación:

Service was good. Their computers was running slow and I had to wait 1 hour before getting my truck.

Leigh T.
Clasificación:

I was so pleased with Vanessa and Katerra(not sure if that's right) but these girls rock!!!

Mark W.
Clasificación:

El cliente no dejó un comentario.

Kendolyn K.
Clasificación:

El cliente no dejó un comentario.

matt S.
Clasificación:

Long lines, did not check truck and mischarged. Still waiting on manager to call and fix.

Farzad J.
Clasificación:

El cliente no dejó un comentario.

Justin M.
Clasificación:

El cliente no dejó un comentario.

Marc D.
Clasificación:

El cliente no dejó un comentario.

Angelica W.
Clasificación:

El cliente no dejó un comentario.

MICHAEL F.
Clasificación:

The U-Haul Location up the Street on 30TH St. was Horrible! Sign out front said “We Rent Trucks and Trailers”, however when I asked if I could return the trailer to him he said no way we don't take trailers! He was a Smug Little Man that I will never visit again

MARIA R.
Clasificación:

They always have an excellent Customer service

Carolyn W.
Clasificación:

Well your company charged me twice for truck so no I am not satisfied y'all made my account negative

Noel H.
Clasificación:

El cliente no dejó un comentario.

Igor D.
Clasificación:

El cliente no dejó un comentario.

ruth C.
Clasificación:

El cliente no dejó un comentario.

Stephen W.
Clasificación:

We had a guaranteed pick up of a truck to move we were a lil behind and they gave our rental to someone else and scheduled us to go across town for another vehicle they didn't even have the respect or call us and ask if we still needed the truck as much as business we give u haul we will be moving our storage to another company this was so disappointing

Will E.
Clasificación:

I have mixed emotions about this. First of all - the best: I checked in with Will. He's a HUGE ASSET to your team and a tremendous "mensch" (gentleman). Loved him! My online reservation was a 24-hour rental for $19.95. I didn't notice until later, but I was charged $79 for the day. Not cool. In law school they called it "bait and switch." But my online reservation called for 59 cents per mile and my contract rate was 29 cents per mile. In the end it all worked out. The truck was great, served its purpose and the pick-up and the drop-off was seamless. Will gave it the extra push. I'd give the overall location 5 stars if it felt cleaner and brighter. Brighter lights would go a long way to help out a tired old building have some "shine." Thank you U-Haul. If we need a truck in the future, we'll be there. Hopefully your rep Will will still be there.

KAREN K.
Clasificación:

I had to leave a deposit. Never had to before. Never mentioned on the website when I made reservation. Should have been mentioned it on website.

Nadine D.
Clasificación:

El cliente no dejó un comentario.

KIMBERLY C.
Clasificación:

El cliente no dejó un comentario.

Jared H.
Clasificación:

El cliente no dejó un comentario.

FAYIN Z.
Clasificación:

El cliente no dejó un comentario.

IRMA R.
Clasificación:

Everything & everyone at the site was great but now your billing dpt is trying to bill me for non-applicable charges? I paid in full same day. What is this about?

Ana V.
Clasificación:

I liked the people that work iat Uhual they are very friendly. And when I went.to Uhual to make a reservation they took my information fast and did my reservationreservation for saturday.No confusion or problems when I got there to pick up the Uhual van.

rick p. | Overall Experience |
Clasificación:

Perfect to store my stuff. Very clean, and had a great staff if I had any questions..

Martha C.
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El cliente no dejó un comentario.

Manuel R.
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El cliente no dejó un comentario.

Danielle S.
Clasificación:

It took longer than normal to get the rental and to get out of the gated parking lot, I needed a code or for an employee to open it. I was never given a code and the employee used her remote to open it after I had to go back in to ask.

DAVID M.
Clasificación:

El cliente no dejó un comentario.

Stephen H.
Clasificación:

Nothing that I can think of. They did just fine for me.

Radhames L.
Clasificación:

More immediate confirmation when someone pulls in with the equipment. "I'll be with you" or "Hi, be there in a minute" would probably work for impatient customers that need to be acknowledged.

Leland D.
Clasificación:

El cliente no dejó un comentario.

Miguel V.
Clasificación:

You guys were awesome no complains here keep do what you are doing thank you so very much

Gene R.
Clasificación:

Everything was reasonable

Elijah S.
Clasificación:

It was all good yo

Kevin M.
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El cliente no dejó un comentario.

Billye B.
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El cliente no dejó un comentario.

Roderick W.
Clasificación:

El cliente no dejó un comentario.

Elcido M.
Clasificación:

This was my best U-Haul process and experience!

DALE R.
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El cliente no dejó un comentario.

Ebony T.
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El cliente no dejó un comentario.

Gyrene J.
Clasificación:

Thank you Very pleased with everything.

Luis L.
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El cliente no dejó un comentario.

Jean Christnor R.
Clasificación:

El cliente no dejó un comentario.

Lavina M.
Clasificación:

El cliente no dejó un comentario.

Ramon D.
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El cliente no dejó un comentario.

Brenda F.
Clasificación:

The check out/return procedures take a bit of time. The computer system appears slow.

Robert W.
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El cliente no dejó un comentario.

Jeremy T.
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El cliente no dejó un comentario.

omar D.
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El cliente no dejó un comentario.

Loschelle D.
Clasificación:

El cliente no dejó un comentario.

Rebecca W.
Clasificación:

staff was very helpful in assisting me with the moving truck I chose !

Carlos B.
Clasificación:

Noting

MOHAMMED I. | Overall Experience |
Clasificación:

Excellent experience!!!

KENYA M.
Clasificación:

El cliente no dejó un comentario.

TINA C. | First Impressions |
Clasificación:

The people at this facility were friendly and fun. It's convenient and easy to access.

April J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

john R.
Clasificación:

El cliente no dejó un comentario.

Peris C.
Clasificación:

El cliente no dejó un comentario.

Anthony R.
Clasificación:

The 2 women shouldn't open Saturday morning by y themselves. I waited 40 min to get my trailer hitched

MICHAEL RAY D.
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El cliente no dejó un comentario.

MARK D.
Clasificación:

Vehicle AC not working very well.

Glenn M.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

Very profeesional and understanding

Manuel R.
Clasificación:

El cliente no dejó un comentario.

Leslie G.
Clasificación:

I was a bit frustrated by the return process. I brought back the trailer on time- checked it out Friday 9/11 at 4:30PM, returned Sat 9/12 at 4:15PM. Got a text message Sunday showing my contract had been extended to Monday- and to return it then. I called, and told them Ray had checked me back in on Saturday- and it should all be on video as they film everything. Was told the location would get an email, not to worry about it. Monday I got a call from Uhaul- asking when I was going to bring back the trailer- had the same conversation, was told the location would be contacted and it would be completed and not to worry about being over charged. It was finally resolved on Tuesday. My advice- even if it is during store hours- either go in and check in personally or do it via the app- and use your phone to take video when picking up and returning your trailer/truck. The folks at this location and very nice- but the return process this time was a bit disappointing.

Henry S.
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El cliente no dejó un comentario.

Kyle J.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

Richard was my CSR. He handled my request from start to finish. Answered all my questions and offered good tips and suggestions. Also Vanessa was kind enough to stop for a second and see that I had all I needed to check back in that evening. She had to have been tired because she was there when i arrived in the morning and still there at closing time. And she still had a smile and kind words. U-haul is fortunate to have these two on staff.

Theresa M.
Clasificación:

Okay so here's the deal. usually I set up my rental so that I can do the 24/7 share and pick up my truck or van without having to go inside. However every single time I have used the 24/7 truck share, I have still had to go inside and wait in line to obtain my keys and vehicle. I wait in line for 30 plus minutes each and every time that I set up to have my truck ready for me. I think it defeats the purpose of being able to pick up before or after hours if you still have to go inside and wait in line just to obtain your key and vehicle. if I wanted to do that I wouldn't have set it up for 24/7 truck share, I would just wait in line and order inside. And to add insult to injury, the guy at the counter wanted me to verify the gas and mileage and cleanliness of the vehicle prior to me even receiving the keys to verify said gas and mileage. Refused to give me the key or even walk with me to verify it himself. Very unprofessional.

Barbara G.
Clasificación:

Nothing, the area is a bit crowded, but once you see it and get in there it is maneuverable.

Zeiad A.
Clasificación:

El cliente no dejó un comentario.

Scot C.
Clasificación:

Awesome

BONNIE P.
Clasificación:

I spoke with several employes. All very nice and helpful. If i were to move back i would definitely use this location.

KATHY S.
Clasificación:

El cliente no dejó un comentario.

Kenneth S.
Clasificación:

I would rate the rental experience at this location above average. The personal were all very friendly, knowledgeable, and helpful. The truck was clean but the roof leaked and a lot of our boxes got wet from the rain. Also the alignment of the steering wheel was off, it was very squirrelly driving on the road and had a coolant indicator light on.

Richard O.
Clasificación:

You didn't explain the mileage thing on a pick up truck you charge me way too much money which means you took advantage Rate was not the same as what you are advertising and you charge my card again after 3 weeks of me turning in the truck charged it again for like $5 more I didn't approve that right there is broad

Jennifer H.
Clasificación:

Two women at the desk were terrible. Older one wore face mask under her chin exposing mouth and nose. Younger one forgot about me when picking up and then also forgot to check me out on return and if I hadnt mentioned it I guess Id be paying for a trailer!

Gerry R.
Clasificación:

The website and overall system interface is slow and unresponsive.

Jay E.
Clasificación:

El cliente no dejó un comentario.

HAROLD L.
Clasificación:

El cliente no dejó un comentario.

america r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Junique S.
Clasificación:

El cliente no dejó un comentario.

Charles D.
Clasificación:

El cliente no dejó un comentario.

Steven D.
Clasificación:

All the staff was top notch. It was a real pleasure to work with them to get my work done. Thank you all!!

Leo P.
Clasificación:

Overall experience was very good,staff was excellent.

Alexander R.
Clasificación:

Y'all charged me 216 dollars for 70 miles on a truck but 2 days

Carrie W.
Clasificación:

El cliente no dejó un comentario.

RAYMOND S.
Clasificación:

The store smells like a portapotty you need to get the AC fixed

Margaret J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph M S.
Clasificación:

Tried to do it all on line, a little sluggish

Ed C.
Clasificación:

Very organized and friendly return.

Jonathan W.
Clasificación:

They were very busy but the staff kept their cool. Happy with the pickup and drop off.

Beverley B.
Clasificación:

The truck was leaking gas. Didn't realized it till I was 4 hrs away when u needed to fill up. It was leakind so bad that instead of 49 in gas I had to put 60 to 70 in gas because it was leaking very bad when putting in the gas. I've always used uhaul and This was the worst experience I've ever had

Stephen E.
Clasificación:

The ramp needs a little bit of maintenance. It was super hard to pull all the way out and even harder to realign and push back in.

Frank I.
Clasificación:

AAA+++

Joseph G.
Clasificación:

My pickup reservation was for 10:30am and I was in line and didn't get my truck till about 12:30pm. They also didn't know where the truck was when I got to the counter.

Denise L. | Overall Experience |
Clasificación:

Very short staffed every time I went in.

Daryll K.
Clasificación:

The truck had no ramp and it was very hard to load and unload!

CEDRIC H.
Clasificación:

Left a beats charger in the vehicle. Awaiting call from location after leaving a message.

WALTER H.
Clasificación:

The team at this location was remarkably helpful and made sure that my move in to storage went smoothly.

Sean C.
Clasificación:

Nice place, friendly staff Sean Cameron Saving Grace Home Inspections & Moving 941- 284-0426

Samantha B. | First Impressions |
Clasificación:

The storage facility was clean and well maintained and easily accessible. But the representative I worked with to check in was a bit rude when I explained that I already had a disk lock and did not need to purchase one. Additionally I was a bit confused with the insurance. I added it on for my first month and asked if I could take it off for the second to save a bit of money since for the second "month" as I will only be in the unit for three additional days. At this point I was told the insurance was mandatory even though it is billed as optional when I selected the unit online. It's completely fine if I need to have the insurance I was just a bit confused as that was the first time I heard it referred to as required.

Yvonne B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marc L. | Overall Experience |
Clasificación:

The Staff was VERY helpful and understanding and helped me tremendously. These are hard times for everyone, and you all were more than accommodating. Thanks so much. God Bless!

William S. | Overall Experience |
Clasificación:

I felt cheated by a unit with steel column taking up approx 4 square feet in almost dead center of my floor and was given a paltry discount which took 3 months to finally be given. And then when I was I think 6 days late moving out they tried to charge me for an entire month. Then Katrina told me to talk to Marcus to settle it , he gave me a price of half a month , a week more than I used , and then they sent me a bill for another half month even after I moved out a week before the half month I paid for . My worst experience with U Haul in over 50 years of dealing with them .

Mariela S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Shawn j. | Overall Experience |
Clasificación:

All the staff are down to earth and will work with anyone no matter what

jerry g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Francisco G. | First Impressions |
Clasificación:

Dayna Was great and really helpful helping me with storage

Leonard T. | Overall Experience |
Clasificación:

Kept raising my rates

Franky O. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Elaine H. | First Impressions |
Clasificación:

Forgot the lady employee’s name. She was so patient and kind. She came over twice to the security system I was having problems with. I do appreciate good service she went beyond 5 stars!

Elaine H. | First Impressions |
Clasificación:

Young man most helpful in explaining the workings of my hookup of car & trailer. Forgot his name Joshua?

Margaret J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Anthony M. | Overall Experience |
Clasificación:

Need s 24 hour access

diane r. | Overall Experience |
Clasificación:

Beautiful, secure and well maintained storage facility. Exceptionally clean!

jayde b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angela E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Fernando D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANTOINETTE B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Thomas L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Francis C. | Overall Experience |
Clasificación:

The staff are really great! They are all so very helpful and friendly.

Victoria F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Francis C. | First Impressions |
Clasificación:

The staff at this location were great! I had just arrived in town and was exhausted from drive and wanted to get unit and unloaded quick. All of staff were professional and very polite. It’s like they determined to make sure my experience was great. Thanks to all! Very pleased with my first experience with U-haul storage facility.

Barbara K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Oliant Junior S. | Overall Experience |
Clasificación:

It's all good, no more comments...

steven c. | Overall Experience |
Clasificación:

I did not like the three steps from the street entrance to the storage unit. It caused me a lot more moving work. I also didn't like the fact that you raised the price without notification

Krista R. | Overall Experience |
Clasificación:

I had a great experience, everyone was always helpful too

Nashali v. | Overall Experience |
Clasificación:

I appreciate them they called me if something went wrong with my storage unit too which was great because it tells me they are alert

Delora B. | First Impressions |
Clasificación:

Above average

Andrea M. | Overall Experience |
Clasificación:

I had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous bill

ABIGAIL M. | Overall Experience |
Clasificación:

N/A

Jaquana H. | First Impressions |
Clasificación:

VERY UNPROFESSIONAL!!!

Kevin G. | Overall Experience |
Clasificación:

Expensive/ But excellent.

RAYMOND R. | Overall Experience |
Clasificación:

Nice facility

jan z. | Overall Experience |
Clasificación:

Will use again if needed.

Priscilla J. | Overall Experience |
Clasificación:

My unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no joke

damon h. | Overall Experience |
Clasificación:

Thank you all very much. And I will be using yall again.

Lourdes R. | Overall Experience |
Clasificación:

Nice price and places

james s. | Overall Experience |
Clasificación:

Kristina as well as her staff are always very awesome to work with.

steven s. | Overall Experience |
Clasificación:

Keep up the excellent customer service

jan z. | First Impressions |
Clasificación:

Very friendly and polite. Took the time to answered all questions. I would recommend this place.

Dayron |. | Overall Experience |
Clasificación:

Amazing service

Lourdes R. | First Impressions |
Clasificación:

Good service and very professional

Carita F. | First Impressions |
Clasificación:

I t was a very professional approach.

Jonathan V. | Overall Experience |
Clasificación:

Great experience. Just a little pricey for storage

Shirley C. | Overall Experience |
Clasificación:

Very pleasant experience with Uhaul.

Ron A. | First Impressions |
Clasificación:

The staff was awesome! They were very professional and very helpful. I highly recommend this location.

Oliant Junior S. | First Impressions |
Clasificación:

Above EXCELLENT...

SHerika T. | First Impressions |
Clasificación:

All the employees was helpful and nice

Awni M. | Overall Experience |
Clasificación:

Every thing is excellent The staff were owsemoe

JEFFREY B. | First Impressions |
Clasificación:

Great customer service and quick checkin and checkout!! I will recommend this UHaul to everyone!!!

Elton M. | Overall Experience |
Clasificación:

There was no light inside the actual storage room, that was the only thing that was inconvenient really.

Manuel M. | First Impressions |
Clasificación:

Very good customer Service.

Norma V. | First Impressions |
Clasificación:

Like the customer service.

William R. | First Impressions |
Clasificación:

Really good people

Stephanie G. | First Impressions |
Clasificación:

A few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.

JoQuetta W. | Overall Experience |
Clasificación:

Great Customer Service

Florance h. | Overall Experience |
Clasificación:

Good experience. Thanks.

Ally N. | Reservation |
Clasificación:

Busy place but they had the truck ready and they appreciate the online reservation and pick process better.

Wally F. | Overall Experience |
Clasificación:

It was a pleasure doing business with U-Haul and the staff was excellent

Deborah M. | Reservation |
Clasificación:

The manager on duty and someone that l called to verify a problem was very unprofessional. I only gave an average because of an older man stepped in and tried to smooth over the manager rudeness.

steven c. | Reservation |
Clasificación:

Very Helpful staff. Good value for the money

Dan C. | Overall Experience |
Clasificación:

Very helpful and friendly.

CHARLES L. | Overall Experience |
Clasificación:

As always, top rate. Charlie

DONNA M. | Overall Experience |
Clasificación:

Uhaul has always been nice polite and friendly to me

Adele M. | Overall Experience |
Clasificación:

No issues with facility or staff!!

Christopher J. | Reservation |
Clasificación:

Everyone was very helpful.well organized 👍

Adam M. | Reservation |
Clasificación:

Easy pick up. Easier return. Truck was in great shape and ran well. No issues

Daniel D. | Overall Experience |
Clasificación:

The service was exactly what I needed.

michelle w. | Reservation |
Clasificación:

Ive had a good experience, but find your $10 a month fee for 24hr access steep n inconveinent. Perhaps allow for 3 after hours visits a month before a fee is leveied or similar.

Santonja L. | Reservation |
Clasificación:

This was a cancelled reservation.

Audrey S. | Overall Experience |
Clasificación:

Attentive agents

Joseph A. | Overall Experience |
Clasificación:

Great service.

Mike s. | Overall Experience |
Clasificación:

Delivery of u-boxes was not on time as promised. Office person stated was “too busy” to return my calls and “didn’t have the number of the delivery driver.” It cost me $135 due to 5 1/2 delay!!

JOE A. | Overall Experience |
Clasificación:

This facility was great. The store I rented my trailer in grapevine was not it’s on William D Tate. I filled a complaint and after several calls they didn’t resolve my complaint. So sad!!!

Jessica W. | Overall Experience |
Clasificación:

So thanks for spamming my email with 136 emails for this review ._. Waited 3HOURS for the manager to get my box UBox. ONE guy in lobby did EVERYTHING. Manager rude & unhelpful. Jock was the real hero.

MARCI S. | Overall Experience |
Clasificación:

I would definitely store here again if needed.

No se han enviado comentarios para esta ubicación.

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