Customer Reviews for U-Haul Moving & Storage of North Tampa

Clasificación:

5.0

The location is efficient.

Clasificación:

4.0

They were great just understaffed

Clasificación:

5.0

The woman that assisted me was wonderful! I can't remember her name!

Clasificación:

2.0

This location only had two employees working and the manager, Beverly was wonderful. She was answering the phones booking people in and out and pulling up the trucks, while the guy was pulling them in and cleaning them. Everyone in the lobby was angry. I waited an hour for my turn. I had to tell all the customers in the lobby to stop being angry with her she was trying her best. I believe she had to stop and cry, Beverly. I can't believe how hard she was working, almost by herself. She was great. I shouldn't have to explain to all of your customers that it is not her fault, it is eighteen her bosses fault or the corporations fault we were al waiting so long. I had to Keep an eye on her and tell YOUR customers to stop being mean to her. A higher mama her than hers need to step up and get to hiring ASAP! I was in the phone with uhual four times yesterday with wrong booking that was not my error and I had a horrible experience with this company yesterday!!!!!! My entire Friday was ruined because of this Uhual company and I had to spend my evening sticking up for YOUR manager, watch the video, I dare you...! The general manager needs to step up!!!!!!

Clasificación:

5.0

You guys are the best!

Clasificación:

2.0

Need to hire more people. To long of wait to order return truck

Clasificación:

5.0

The service I got from the front desk was really excellent! I wish I remember his name.

Clasificación:

5.0

Both the young Lady that set up my contract and the young man that assisted me with the return were courteous and very helpful, the whole process was very smoothe

Clasificación:

5.0

Alex was awesome

Clasificación:

5.0

Camilla was very helpful. Could use more people at front desk when busy on weekends.

Clasificación:

5.0

Commillar and Paul were great!

Clasificación:

5.0

The young lady that helped me exceeded my expectations she was kind, charming, sweet and very pleasant to look at. Keep up the good work she deserves to grow in the company her customer services skills were impeccable.

Clasificación:

5.0

I like how they use their phones to check in and out. Fast. I like it.

Clasificación:

3.0

The inside of the back was dirty I had to sweep it out before I could put my belongings in. The back of the truck to pull down to close was stuck at the top, it took my son 45 minutes to a hour to finally let it down. The last Uhaul rental in February the back inside rain water had gotten into the truck and wet some of my items, I was not to happy with that.

Clasificación:

5.0

Fix the app, had to go in to finish the check out. Check out was easy but surprise to find a convenience charge if dropping off outside of operating hours when the purpose of app check in is to avoid inconveniences. Then the checkin process was strangely simplistic without any contact with employees. Made no sense why it had to be done during hours.

Clasificación:

4.0

It would be awesome if customers were able to return the u-haul when finished and put the key in a drop box.

Clasificación:

5.0

Personal amable

Clasificación:

1.0

Need more associates my reservation was cancelled because it took too long to check me in I was 30 minutes early. The uhaul.com/share to return truck did not give an option to return. The associated could not help they were closed. Worst experience I have ever had

Clasificación:

4.0

Have more service clerks available to minimize a long line and wait period.

Clasificación:

2.0

Although the staff was helpful, the situation was a disaster. I made a reservation on line for the biggest storage unit and when I got there the storage unit I reserved was already occupied. This caused me to have to get a smaller unit which makes my life more hectic than it already is, due to having to pull everything out each time I want something out of the unit. Not only that every time I book something with Uhaul the name that shows up on my reservation which is not my name but it is all my information every time the staff has to go in and fix it so it can reflect my name. It would seem as though it could be permanently fixed by now but it is not.

Clasificación:

4.0

More desk help

Clasificación:

5.0

Excellent experience from start to end. Definitely will use service if needed again. ¡Gracias!

Clasificación:

5.0

Fast and easy. I had great customer service

Clasificación:

4.0

The guy that helped me was very thorough, set all expectations and was friendly as well. Great service

Clasificación:

1.0

Donde lo dejé súper mal trato querían cobrarme de más cuando no fue así querían cobrarme la gasolina cuando cojí el camión en 0 casi y millas de más cuando puse 50 millas y nada más gaste 34 millas Me tenían que devolver dinero

Clasificación:

5.0

Muy bueno

Clasificación:

5.0

Your Team Member Trey was a super star with all of his assistance before and after with our car trailer rental!!!! Also of great assistance was Beverley! They are both SUPERSTARS in our eyes!!!! My Husband and I look forward to working with them again in the future. Your company needs more team members like them. So Dedicated the to jobs that they perform. Outstanding example of employees!!! Thank you so much to both of them.

Clasificación:

3.0

I made a reservation for a cargo van and when I got to the location they didn't have it

Clasificación:

3.0

I had to try the key in several trucks before I found the one that fit. The truck smelled of smoke and the AC at one point started blowing hot air without any adjustment to the settings. The location is convenient.

Clasificación:

1.0

I've been using Uhaul for a long time to rent trailers and this has to be the most unorganized location I've been to. What is usually a 10 min (max) process is about 30+ minutes here. While the staff seems nice it doesn't make up for the disorganization. I'm honestly shocked this is a corporate location.

Clasificación:

1.0

The movers that were picking up the Ubox tried for hours to get ahold of someone at the local site and had very difficult challenges. The Fl site was not helpful. The Oregon site where the boxes were shipped from were very helpful.

Clasificación:

5.0

Ya..that did it again...outstanding service.. Love your crew..They are very caring to all Who comes in. Working with their needs. They work with me..

Clasificación:

5.0

Good service!!

Clasificación:

5.0

I would like the check out to be faster. It takes an hour to rent a trailer. Tolls are a pain. It would be nicer if it was done differently.

Clasificación:

5.0

Very courteous and professional appreciate the business

Clasificación:

1.0

The representative at the counter was overwhelmed and was antagonistic to a different customer while assisting me. The outside representative was on the phone the entire time she was hooking up my trailer.

Clasificación:

5.0

I reserved a pick up truck on Tuesday, March 16th for Saturday, March 20th. When I called the east Tampa location to confirm the truck was there, they informed me that they had extended the current renters time to 7pm, so the pick up truck was not available for my 2 pm rental agreement time. This is where uhaul fails. I have had other occasions where my rental agreement pick up location had to be changed due to not available vehicles because they were not returned yet. Then I am switched to a different pick up location, in this case north tampa,fl, and incur additional mileage charges because some one else cannot plan ahead and adhere to their rental agreement.

Clasificación:

5.0

Thank you for everything. The price was right. Customers service was great both days.

Clasificación:

5.0

I am a very happy customer. I'm so happy to have you guys close thank you soo much.ðŸ'ž

Clasificación:

5.0

Everything was great! Camilla was very helpful.

Clasificación:

4.0

The return app was very confusing and said that I drove over 8,0000 miles and wouldn't close out. I had to call customer care. The drop box is not visible. I search for over 20 mins trying to locate it.

Clasificación:

5.0

Beverly the african american young lady was extremely helpful , patient and kind. I absolutely rate her service a solid ten.

Clasificación:

5.0

Gentlemen who help with equipment was great, cleaned up the trailer. young man who help to received the trailer when I returned was great also. I deifinitely come back for my trailer rental.

Clasificación:

5.0

The pickup and drop off of my you box from U-Haul was done by Pink's moving service and I was not involved with any of that. As far as I know everything is just fine, although I haven't been to U-Haul storage to look inside my U-Box but I'm sure everything is fine. So I couldn't answer your questions about having enough furniture pads or or anything because it was all handled again by the moving help that I got through the U-Haul site thank you.

Clasificación:

5.0

Everyone was extremely friendly and helpful and attentive

Clasificación:

5.0

Keep as smooth as it is now!

Clasificación:

1.0

Rats running around moved in and moved right out

Clasificación:

1.0

I reserved a dolly and it wasn't available so I don't know why I bothered to reserve a truck online as well as call the day I picked up the truck to verify. I was speaking to the associate who telling her I was upset when another associate who was pinching out for lunch started to belittle me infant of the other customers telling they overbooked. She was very unprofessional and to top it off I still got charged for the dolly.

Clasificación:

5.0

Keep Trey in the lot and Beverly at the desk. They both went above and beyond for me. Especially from my horrible experience yesterday.

Clasificación:

4.0

When an associate from U-Haul states that you should reserve a vehicle ahead of time, and you do, then that vehicle should be ready for the customer that day, especially giving U-Haul 7 days notice when submitting your reservation in the first place.

Clasificación:

1.0

Customer service was very poor

Clasificación:

3.0

I have used UHaul for all of my moves. Typically you guys are great & I always recommend you for anyone moving. However this last experience was horrible. I live on a fixed income and due to additional expenses I have been in the rears for months now. So I tried to use the least expensive method possible. I compared renting a truck vs. getting a hitch installed then renting the trailer. I went with the hitch/trailer idea simply bc I was more familiar with that. The costs were approximately the same. However I just recently got a new car (the transmission was going out in my existing car & I was 1000 miles from home. The car wasn't worth the $5 grand to get it fixed. Hence there was one of my unexpected expenses, a down payment on another car. Having a new car I wanted to make extra sure that the car could pull the trailer with no worries. According to the web site it could & suggested the hitch to get. I then called UHaul and spoke with someone there and the confirmed no worries that it could definitely pull it. Then I again reiterated my concern when I got to UHaul. The man at the counter said, yeah no problem. It will pull it. So after 4 hours of installation and $500. I went to pick up my car with the trailer and the man said, “My boss said your car won't pull that trailer.” Furious I asked to speak with the manager. I relayed that I asked repeatedly if my car was able to pull the trailer and I was informed that it would. She said that it won't & went to talk to someone. She came back and relayed maybe if I only filled it 1/2 full it “might” be ok. Might?!? 1/2 full!?! What was I supposed to do only take 1/2 my things and be stressed that I hurt the car? Stressed & obviously upset I began to think of what items I could live without. While standing in line waiting to get checked out I about puked from the stress of it damaging my car. When I got to the counter I asked what could happen if I put too much weight in the trailer. She responded with transmission problems which I just experienced with my last car. So scared I asked for the hitch to be removed and I'll have to drive the truck just bc I was so scared and worried. She said she couldn't do that but that she would give a discount on the truck. While I appreciate her attempt to help me I didn't have extra money to waste. I barely make it to my next check, honestly sometimes I don't. I didn't have $500 to just throw away on something I didn't even need. I'm just heartbroken. That was a nightmare. In the future please don't do that to anyone. Moving is stressful enough without any extra stress added onto it.

Clasificación:

5.0

Everything was handled in a professional manner, so i have not any issues!!

Clasificación:

5.0

Owner Mr. John Sargent went above and beyond so I could tow the dolly I was renting. I had some issues with the hitch ball and Mr. Sargent helped me to solve the issue. I came from Orlando to take my daughter's vehicle so he understood my situation and helped.

Clasificación:

5.0

I appreciate all your patience, for I was in a unique situation!! Thank you guys very much!!

Clasificación:

4.0

Comiller was pleasant, and very efficient. I will be back soon for another rental.

Clasificación:

5.0

No improve just keep up the good work

Clasificación:

5.0

No improvement needed

Clasificación:

5.0

My visit here was quick, easy and affordable. Thanks a bunch!

Clasificación:

1.0

I was giving the wrong unit twice, both in which I moved in and had to move out within a hour. Then I was told to go to another location. When I tried to leave my gate code didn't work. When I finally got out of the gate and arrived at the next facility, my coffee didn't work to get into the facility. By this time the physical office had closed, so I was forced to keep the Uhaul over night because I did not have access to a storage unit.

Clasificación:

3.0

waited in line to lond for pick up of truck only one person working and they were helping someone with a storage unit took over 30 monutes

Clasificación:

5.0

The rental desk was way under man for the volume of people in the office. There was one lady working the desk and there was 10 people in line waiting to rent other than that was a excellent experience

Clasificación:

5.0

Experience was solid. Comille was very professional and patient during a very busy time. I could not locate the key to my hitch lock and was needing to return to pick up the trailer. Finally found key just before leaving and she came back to me to finish hooking me up. The team worked together to make the return process smooth during what was, again, a very busy time, at the end of the day. Many thanks to Comille and her team for making my rental a very positive experience.

Clasificación:

4.0

The gate opener was consistently difficult to operate.

Clasificación:

4.0

I was pleased with my experience with the staff they were pleasant and helpful. Loved the security

Clasificación:

5.0

NO COMPLAINTS FROM ME😎😀😁

Clasificación:

5.0

Staff was amazing and very helpful. Made the move in process very easy, after driving for 4 days all I wanted to do was get rid of all of my stuff and the trailer attached to my car!!!

Clasificación:

5.0

Good customer service

Clasificación:

1.0

when I opened the storage I rented I was surprised by a large concrete pillar that supports the roof this unit should never be offered

Clasificación:

5.0

All good keep up the good work

Clasificación:

5.0

Perfect to store my stuff. Very clean, and had a great staff if I had any questions..

Clasificación:

5.0

Excellent experience!!!

Clasificación:

5.0

The people at this facility were friendly and fun. It's convenient and easy to access.

Clasificación:

4.0

Very short staffed every time I went in.

Clasificación:

5.0

The storage facility was clean and well maintained and easily accessible. But the representative I worked with to check in was a bit rude when I explained that I already had a disk lock and did not need to purchase one. Additionally I was a bit confused with the insurance. I added it on for my first month and asked if I could take it off for the second to save a bit of money since for the second "month" as I will only be in the unit for three additional days. At this point I was told the insurance was mandatory even though it is billed as optional when I selected the unit online. It's completely fine if I need to have the insurance I was just a bit confused as that was the first time I heard it referred to as required.

Clasificación:

5.0

The Staff was VERY helpful and understanding and helped me tremendously. These are hard times for everyone, and you all were more than accommodating. Thanks so much. God Bless!

Clasificación:

2.0

I felt cheated by a unit with steel column taking up approx 4 square feet in almost dead center of my floor and was given a paltry discount which took 3 months to finally be given. And then when I was I think 6 days late moving out they tried to charge me for an entire month. Then Katrina told me to talk to Marcus to settle it , he gave me a price of half a month , a week more than I used , and then they sent me a bill for another half month even after I moved out a week before the half month I paid for . My worst experience with U Haul in over 50 years of dealing with them .

Clasificación:

5.0

All the staff are down to earth and will work with anyone no matter what

Clasificación:

5.0

Dayna Was great and really helpful helping me with storage

Clasificación:

2.0

Kept raising my rates

Clasificación:

5.0

Forgot the lady employee's name. She was so patient and kind. She came over twice to the security system I was having problems with. I do appreciate good service she went beyond 5 stars!

Clasificación:

5.0

Young man most helpful in explaining the workings of my hookup of car & trailer. Forgot his name Joshua?

Clasificación:

5.0

Need s 24 hour access

Clasificación:

5.0

Beautiful, secure and well maintained storage facility. Exceptionally clean!

Clasificación:

5.0

The staff are really great! They are all so very helpful and friendly.

Clasificación:

5.0

The staff at this location were great! I had just arrived in town and was exhausted from drive and wanted to get unit and unloaded quick. All of staff were professional and very polite. It's like they determined to make sure my experience was great. Thanks to all! Very pleased with my first experience with U-haul storage facility.

Clasificación:

5.0

It's all good, no more comments...

Clasificación:

3.0

I did not like the three steps from the street entrance to the storage unit. It caused me a lot more moving work. I also didn't like the fact that you raised the price without notification

Clasificación:

5.0

I had a great experience, everyone was always helpful too

Clasificación:

4.0

I appreciate them they called me if something went wrong with my storage unit too which was great because it tells me they are alert

Clasificación:

3.0

Above average

Clasificación:

1.0

I had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous bill

Clasificación:

4.0

N/C

Clasificación:

1.0

VERY UNPROFESSIONAL!!!

Clasificación:

5.0

Expensive/ But excellent.

Clasificación:

5.0

Nice facility

Clasificación:

5.0

Will use again if needed.

Clasificación:

2.0

My unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no joke

Clasificación:

5.0

Thank you all very much. And I will be using yall again.

Clasificación:

5.0

Nice price and places

Clasificación:

5.0

Kristina as well as her staff are always very awesome to work with.

Clasificación:

5.0

Keep up the excellent customer service

Clasificación:

5.0

Very friendly and polite. Took the time to answered all questions. I would recommend this place.

Clasificación:

5.0

Amazing service

Clasificación:

5.0

Good service and very professional

Clasificación:

5.0

I t was a very professional approach.

Clasificación:

4.0

Great experience. Just a little pricey for storage

Clasificación:

4.0

Very pleasant experience with Uhaul.

Clasificación:

5.0

The staff was awesome! They were very professional and very helpful. I highly recommend this location.

Clasificación:

5.0

Above EXCELLENT...

Clasificación:

5.0

All the employees was helpful and nice

Clasificación:

5.0

Every thing is excellent The staff were owsemoe

Clasificación:

5.0

Great customer service and quick checkin and checkout!! I will recommend this UHaul to everyone!!!

Clasificación:

3.0

There was no light inside the actual storage room, that was the only thing that was inconvenient really.

Clasificación:

5.0

Very good customer Service.

Clasificación:

5.0

Like the customer service.

Clasificación:

5.0

Really good people

Clasificación:

4.0

A few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.

Clasificación:

5.0

Great Customer Service

Clasificación:

5.0

Good experience. Thanks.

Clasificación:

5.0

Busy place but they had the truck ready and they appreciate the online reservation and pick process better.

Clasificación:

5.0

It was a pleasure doing business with U-Haul and the staff was excellent

Clasificación:

2.0

The manager on duty and someone that l called to verify a problem was very unprofessional. I only gave an average because of an older man stepped in and tried to smooth over the manager rudeness.

Clasificación:

5.0

Very Helpful staff. Good value for the money

Clasificación:

5.0

Very helpful and friendly.

Clasificación:

5.0

As always, top rate. Charlie

Clasificación:

5.0

Uhaul has always been nice polite and friendly to me

Clasificación:

5.0

No issues with facility or staff!!

Clasificación:

5.0

Everyone was very helpful.well organized 👍

Clasificación:

5.0

Easy pick up. Easier return. Truck was in great shape and ran well. No issues

Clasificación:

5.0

The service was exactly what I needed.

Clasificación:

4.0

Ive had a good experience, but find your $10 a month fee for 24hr access steep n inconveinent. Perhaps allow for 3 after hours visits a month before a fee is leveied or similar.

Clasificación:

1.0

This was a cancelled reservation.

Clasificación:

4.0

Attentive agents

Clasificación:

5.0

Great service.

Clasificación:

1.0

Delivery of u-boxes was not on time as promised. Office person stated was "too busy" to return my calls and "didn't have the number of the delivery driver." It cost me $135 due to 5 1/2 delay!!

Clasificación:

5.0

This facility was great. The store I rented my trailer in grapevine was not it's on William D Tate. I filled a complaint and after several calls they didn't resolve my complaint. So sad!!!

Clasificación:

1.0

So thanks for spamming my email with 136 emails for this review ._. Waited 3HOURS for the manager to get my box UBox. ONE guy in lobby did EVERYTHING. Manager rude & unhelpful. Jock was the real hero.