Comentarios de los clientes para U-Haul Moving & Storage of North Tampa

The gate opener was consistently difficult to operate.

Staff extremely helpful.

I was pleased with my experience with the staff they were pleasant and helpful. Loved the security

Fast Service when dropping off truck. Kind staff inside and out.

Been using this location for many years and they have never let me down.

It's all good !

I would like to extend a heart felt huge thank you to manager John Sargent and counter person Comiller(I'm not sure on the spelling). I came in to there location with what I felt was a huge problem. I rented a 6x12 trailer from my normal location in St Cloud. I picked it up early in the dark not realizing the gate was not the same width of the trailer. I arrived in Tampa about 1.5 hours away to find out the equipment I purchased will fit on the trailer but not through the gate. So I went to there location in Tampa not having a good morning! After speaking with Comiller(spelling) she asked her assistant manager and he stated there was nothing he could due and that I would need to drive back to St Cloud or pay $450 to have the trailer I rented taken back. Comiller(spelling?) was not OK with his response of no help and called for manager John. John put me at piece with a simple statement of “we will figure this out”! He did!!! He made me feel that I was truly a valued customer! He rented me a new truck and a car hauler that I was able to drop off at my Uhaul in St Cloud. This his fix only cost me slightly more than the original trailer! I am beyond thankful. I hope this will get to Uhaul Corporate to let all know that you truly have two fantastic assets in John and Comiller! Please thank them both again for me!

The customer service provided from the time I rented the cargo van to the time I returned it was excellent, courteous and professional. Highly recommend and will continue to use their services when needed.

The first attempt >>>Waiting time to make a reservation or purchases is ridiculous. Should have employees who are more attentive towards customers and aware of such long lines and work faster and not standing around talking to each other. Over all the second time around was delightful.

The customer service was horrible.

NO COMPLAINTS FROM ME,

NO COMPLAINTS FROM ME😎😀😁

My family and I have rented through this location a few times and we always use the U-Haul app to complete the reservation pick up. A few days ago we had a reservation and did our usual process through the app (which includes payment/ authorization hold process) but as I went to get the keys after we got dispatched the clerk told me that I needed to pay an additional $140...she was trying to argue with me, stating in order for me to get the keys that needed to be paid. What's the point of going through the app to do the process without ANY complications when we try to get the keys and this situation occurs. There was no need for any of that when ALL drivers. Information was confirmed through selfies during check-in process. I am very disturbed with this. This is the second time I have had the same issue.

Hire knowledgeable and polite employees

We rented a trailer and returned the same day, but our order (21921164) continued open until three days later. We have to call twice and wait close to 1 hour, on the phone, to be able to solve the issue. Regina did an awesome job helping us. In general the employees at this location are very helpful.

Staff was amazing and very helpful. Made the move in process very easy, after driving for 4 days all I wanted to do was get rid of all of my stuff and the trailer attached to my car!!!

Make sure that when someone request dollies for the truck that it's on the truck, make sure to inform your customer about extra charges that may be up before pick up of vehicle, and also give the option of how much mileage a customer would have to pay for don't just make them pay for a 100 miles then have to wait on a refund of money not used.

Good service and new equipment!

Shorten wait times for service

Vehicle,not readily accessible ,blocked in and I had to wait twenty five minutes for assistance!!!

Returned truck here. Very nice signage that shows where to park, but staff were not near the return area so we were not sure where to put the keys and had to walk inside. Not a big deal though, overall it was a good experience at this location.

Customer service A+ I don't remember the young lady's name but she was wonderful. Thank you!

Uhaul is the biggest piece of shit company along with the regional manager to use for your transporting needs. I set up a reservation the night before and confirmed that I was going to pick it up at a certain location. I go to this dumpy piece of Shit location that was behind a used car lot and the guy was like sorry we don't have any trucks. I spoke with the regional manager and her bitch ass was like Um we called and left a message saying that the pickup location does not have trucks available. She was a snoody bitch and gave me attitude. Don't use this company. Aweful management.

Great staff

No me colocaron el dolly que alquile con el truck

This location has fast friendly associates. I have rented u-haul's here on a number of occasions, and have always been happy with the service.

Been to this location multiple times I have to say there's something special there it's always the greatest crew of people always and I've rented about six or seven times they're very outgoing very kind Very willing to do whatever it takes to help me complete my project thank you again you guys are great

todays rental was smooth with excellent customer service upon renting and returning

It is 3 hours after turn in and haven't gotten a receipt.

They should tell people no smoking in the trucks before leasing them. Thank you I good people to rent from

The individuals were nice, but the service and follow up were awful. Apparently, the U Haul system can't distinguish between different types of trailers. I mentioned my requirements many times, from the beginning. Yet, I had to personally hustle to various locations to locate the correct trailer. Bad experience, but U Haul has a virtual monopoly in this kind of business and Can abuse their customers and employees.

Greatest customer service ever!!! Even though they are short staffed everything still went smoothly

They need to get more agents to speed up the process. It took entirely to lo

The owner lacks customer service skills. He was very rude and felt like he was racial profiling because we were African Americans. We went back last night to get a bigger truck. The staff last night were excellent. She said she will not charge us be cause we waited so long, however the Renee Garcia charge us for upgrading the truck anyway. I am so upset I have a storage unit there to. Why should I be this way when I am a paying customer?

Please fire all the employees and hire new ones. First I was charged for insurance without explanation. Second after I returned the truck I was charged extra money for gas. (luckily I had a picture of the mileage) Third they tried to charge me for an extra 18 miles 👎. At 10 in the morning they were already tired.

I have no complaints

COMILLER WAS THE BEST! She was honestly the only good thing that came out of the location! She was very patient, personable, and kind. She was assisting a new member of the team yet being attentive in order to resolve our issues as well as another guest. She had a great smile the entire time and made us laugh! COMILLER noticed how we had an issue with the first location and did everything in her power to make sure we were happy about our recent transaction. I would definitely come back with her assistance next time and hope she's there! Comiller again was amazing and she really knows how to handle guests and customer service!

Camiller was great! She has excellent customer service.

When I returned my truck...the young lady who checked me in...charged me 237.00 dollars...for a dolly I did not have. .did not ask any questions at aall..I'm grateful for Camille she's agreat worker she went about and beyond to help me...your workers were sitting around laughing and talking while Camilla was trying to help everyone...the manager rode off laughing thinking it was funny...poor poor poor work habit at this location...you all should be ashamed

Good customer service

The person behind the counter was Very unprofessional talking with other customer While she supposed to be helping me very rude

They provided an amazing service

when I opened the storage I rented I was surprised by a large concrete pillar that supports the roof this unit should never be offered

Comiller was the sweetest most helpful person. She made the experience quick and painless. She's a treasure!

Was busy understandable but attende seam to talk alot between themself should not talk about other employee's in frount of custmer other than this were quick

Always friendly & helpful!

All good keep up the good work

I've been a "frequent flyer" at this location ever since it opened!

Faster service check-in/out

Location seemed understaffed when I went to drop the vehicle off other than that everything was fine

Thank you ..timely and friendly service

I requested an emailed receipt and the file does not open. I get message that file is corrupted. Furthermore, I was charged 3 times for a 2 day rental. And I still have not been able to get a valid receipt or the extra charges dropped.

Inside truck was dirty

Have a knowledgeable team to help customers

I liked the picture app used to document how the truck looked at time of rental, upon return of equipment the sign says to stay with the equipment you are returning so I stayed sitting in the truck and was passed over because the person checking in returns didn't look for me

Perfect to store my stuff. Very clean, and had a great staff if I had any questions..

Excellent experience!!!

The people at this facility were friendly and fun. It's convenient and easy to access.

Very short staffed every time I went in.

The storage facility was clean and well maintained and easily accessible. But the representative I worked with to check in was a bit rude when I explained that I already had a disk lock and did not need to purchase one. Additionally I was a bit confused with the insurance. I added it on for my first month and asked if I could take it off for the second to save a bit of money since for the second "month" as I will only be in the unit for three additional days. At this point I was told the insurance was mandatory even though it is billed as optional when I selected the unit online. It's completely fine if I need to have the insurance I was just a bit confused as that was the first time I heard it referred to as required.

The Staff was VERY helpful and understanding and helped me tremendously. These are hard times for everyone, and you all were more than accommodating. Thanks so much. God Bless!

I felt cheated by a unit with steel column taking up approx 4 square feet in almost dead center of my floor and was given a paltry discount which took 3 months to finally be given. And then when I was I think 6 days late moving out they tried to charge me for an entire month. Then Katrina told me to talk to Marcus to settle it , he gave me a price of half a month , a week more than I used , and then they sent me a bill for another half month even after I moved out a week before the half month I paid for . My worst experience with U Haul in over 50 years of dealing with them .

All the staff are down to earth and will work with anyone no matter what

Dayna Was great and really helpful helping me with storage

Kept raising my rates

Forgot the lady employee’s name. She was so patient and kind. She came over twice to the security system I was having problems with. I do appreciate good service she went beyond 5 stars!

Young man most helpful in explaining the workings of my hookup of car & trailer. Forgot his name Joshua?

Need s 24 hour access

Beautiful, secure and well maintained storage facility. Exceptionally clean!

The staff are really great! They are all so very helpful and friendly.

The staff at this location were great! I had just arrived in town and was exhausted from drive and wanted to get unit and unloaded quick. All of staff were professional and very polite. It’s like they determined to make sure my experience was great. Thanks to all! Very pleased with my first experience with U-haul storage facility.

It's all good, no more comments...

I did not like the three steps from the street entrance to the storage unit. It caused me a lot more moving work. I also didn't like the fact that you raised the price without notification

I had a great experience, everyone was always helpful too

I appreciate them they called me if something went wrong with my storage unit too which was great because it tells me they are alert

Above average

I had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous bill

N/A

VERY UNPROFESSIONAL!!!

Expensive/ But excellent.

Nice facility

Will use again if needed.

My unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no joke

Thank you all very much. And I will be using yall again.

Nice price and places

Kristina as well as her staff are always very awesome to work with.

Keep up the excellent customer service

Very friendly and polite. Took the time to answered all questions. I would recommend this place.

Amazing service

Good service and very professional

I t was a very professional approach.

Great experience. Just a little pricey for storage

Very pleasant experience with Uhaul.

The staff was awesome! They were very professional and very helpful. I highly recommend this location.

Above EXCELLENT...

All the employees was helpful and nice

Every thing is excellent The staff were owsemoe

Great customer service and quick checkin and checkout!! I will recommend this UHaul to everyone!!!

There was no light inside the actual storage room, that was the only thing that was inconvenient really.

Very good customer Service.

Like the customer service.

Really good people

A few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.

Great Customer Service

Good experience. Thanks.

Busy place but they had the truck ready and they appreciate the online reservation and pick process better.

It was a pleasure doing business with U-Haul and the staff was excellent

The manager on duty and someone that l called to verify a problem was very unprofessional. I only gave an average because of an older man stepped in and tried to smooth over the manager rudeness.

Very Helpful staff. Good value for the money

Very helpful and friendly.

As always, top rate. Charlie

Uhaul has always been nice polite and friendly to me

No issues with facility or staff!!

Everyone was very helpful.well organized 👍

Easy pick up. Easier return. Truck was in great shape and ran well. No issues

The service was exactly what I needed.

Ive had a good experience, but find your $10 a month fee for 24hr access steep n inconveinent. Perhaps allow for 3 after hours visits a month before a fee is leveied or similar.

This was a cancelled reservation.

Attentive agents

Great service.

Delivery of u-boxes was not on time as promised. Office person stated was “too busy” to return my calls and “didn’t have the number of the delivery driver.” It cost me $135 due to 5 1/2 delay!!

This facility was great. The store I rented my trailer in grapevine was not it’s on William D Tate. I filled a complaint and after several calls they didn’t resolve my complaint. So sad!!!

So thanks for spamming my email with 136 emails for this review ._. Waited 3HOURS for the manager to get my box UBox. ONE guy in lobby did EVERYTHING. Manager rude & unhelpful. Jock was the real hero.

I would definitely store here again if needed.