El cliente no dejó un comentario.
Dennis T.Customer Reviews for U-Haul Moving & Storage of North Tampa
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The customer service was not friendly and then had to wait longer time for an approval they key was not in its box. The only person that was helpful was the return guy
Charniqua S.'m writing this review about the YBOR City, Tampa location. I would review my experience there if it were an option. But, since I wasn't able to get a truck from them, Im not able to review them. I reserved a truck online Sunday night. I uploaded my pictures. I showed up Monday morning as scheduled and I was then prompted to upload photos again (why?). While I was doing that, an employee (no one had a name tag on) came in and offered to help me. She said she was new and asked for patience. I was totally fine with that. Another employee showed up and started helping. He asked me for a second phone number. I responded that I don't have 2 phone numbers. (who has 2 phone numbers?) He said he wouldn't rent me a truck without a second number. I said that I rent trucks frequently and even yesterday from another location, and have never been asked for another phone number. He shot back at me "BYE". I asked for clarification if he just told me bye. He said "yeah, you're not getting a truck". (I have never been talked to like that in any situation ever). I swallowed my rage, I said ok and left in hope that taking the high road would find acceptable solution. I called the customer service line. The Lady helped me to the best of her ability and found me a truck 7 miles away from the location I was just insulted at. Extremely long story short, this ASSHOLE employee at the YBOR location cost me $175 in labor costs from employees waiting to load a truck and I got charged the per mile 14 miles (out of my way), and had to fill the tank for those miles. I was supposed to hear from a manager within 3 days. Surprise surprise. I've heard nothing. I'll be making this review anywhere and everywhere I can until I hear from someone who gives a shit
Gary V.Professional personnel, knowledgeable and courteous
JORGE S.Workers are careless! They took the hitch off of my vehicle (Black 4runner) but the customer before me asked them to do that they even told the workers he drove a yellow Ford, my hitch came off as soon as I pulled off with the trailer loaded and caused damage to my vehicle. I suspect the trailer hitch wasn't tightened back up correctly. I paid for insurance and my case isn't being handled last time I plan to do business here.
Niurka C.Excellent service, professional, will definitely come back
BRUCE H.The staff is AMAZINGGGGGG check in process and check out process was so easy!!! Even though it was busy they worked super quick to get everyone in and out, and the general manager Dayna I can not say enough nice things about her she is so helpful and considerate she puts other people's needs 1st. 10000000% recommend this location
Faith S.Every time I need to speak to somebody about my storage unit they could never pull up the m25 unit no matter what we did but every month I had to make that payment and got the late fees if I didn't have it in by the 17th. Even the very next day after moving out and I went to go turn in the truck that I rented they still cannot find my information that I moved out of the unit m25. Then on the day we did rent the truck which was the 16th the young man was in the office by himself trying to handle at least 12 customers at 4:53 pm.But I feel like because everything was a rush situation he didn't understand I was looking for a one-way versus having to drop it back off in Tampa. Then after realizing he gave me the one way he said he had absolutely no one way rentals at this location even in bigger trucks but I just feel like he was just trying to rush really quickly so that he can handle the other customers in the building.
yolanda jeriesh r. | Overall ExperienceRichard and Jose were excellent, Moving sucks but dealing with U-Haul and those two did not!!!
tania R.Everyone was super nice I had no problems and I'm usually really anxious but it was really chill
Gabi A.The left side mirror would not stay in position to see cars on the left side to help with changing lanes. Had to keep adjusting the mirror. Major safety issue. Also person who help me behind the desk when I came to pick up the truck used a cell phone to take a picture of the front and back of my driver liscense. I already uploaded the pictures when I reserved the truck. I will be calling to speak to someone on this concern. Also can not open my email to review my receipt. I have about ten emails from uhaul on this use of truck that I can open but the most important one I need I cannot open to view my receipt. Over all truck was clean, ac worked, and friendly service.
William S.The Storage part was find, but when I rented a 12X6 trailer from them yesterday, the trailer wasn't swept out and there was lots of sand and paper shredding in it. Very disappointed!
DENNIS Y. | Overall ExperienceGood service!
Deisy Q. | Overall ExperienceThis vehicle was full of Roaches
NAITIK P.Why can I not do a survey on the location that was a nightmare? Ppl were nice at this location, but my bank account has been robbed by U-Haul, I have been hung up on by scheduling, I have witnessed a drug deal in the parking lot of your 56th street location all while my husband was inside being ignored. And not one person has even asked the extent of what happened that day and why we didn't get our truck. I was told I was getting the reservation guarantee, but instead, I have a separate charge for $50 being pulled out of my account on top of the hold for the truck I rented.
Eva K.Good location for daily rentals
Raymond V.I'm pretty sure I got charged for miles that weren't mine. I drove not even 10 miles and get charged $75 on a 20ft truck. I didn't need a 20ft truck but that was the only thing available due to low supply.
Philip L.i made a reservation for my u-haul and they were late getting me my truck. i came to this location and they told me my truck wasn't available. i spent an hour and a half searching for other locations with the same sized truck, and i went to one specific location who actually did their jobs and went on a communication network with u-haul people who look for specific trucks. turns out this location DID have my truck. i didn't receive a phone call or anything saying that they had the truck i needed. very unprofessional. because of them, i was late packing up my stuff for my move and my storage unit closed before i could finish loading up my stuff, causing me to have to keep the u-haul for an extra day.
Lauryn N.The cab of the truck was full of roaches. It was disgusting inside and should not have been rented in that condition. There is no way possible anyone checked the cab of this truck.
Jordan P.The truck wa full of roaches suggest doing a thorough cleaning before renting again
tyzsa D.They over charged me and cancelled my appt before I even got there
anthony M.No complaints the workers at this location were very nice and helpful they answered all my questions and helped me with everything i needed.
Destiny C.Customer service was AMAZING! The entire team was very helpful and answered all questions. They were fast and efficient during my install and the equipment check out process. Staff was very friendly
Charlene C.Went to the location at 645am to pick up by 7am Waited 1.5hrs Location did not open Called in a few times was put back on hold and then they just disconnected Wasted all morning and went home called in again and had to go to another location Who JH was lacked and waited behind 20 people with only one to two clerks but only one was working Total nightmare Worst ever
ross M.Keep up the good work! Excellent customer service, the young lady that helped us was Amazing
Roberto M.N/a
Raymond V.Van seats were wet up on pickup. Staff was great and very busy but moves fast . Pleasant team on pickup and drop off.
Christopher S.N/C
Raymond V.Still haven't received final invoice. The site to return it kept messing up and told me the wrong spot to return my keys to start the day as well. Messaged the location twice letting them know I returned the vehicle and got radio silence. Had to go through online chat to confirm i'd returned and even then answer I got was shaky.
Matthew M.Better organization to after hrs Return
Salvador G.Truck delivery service to the house
francina M.Excelente servicio muy amable
luis V.Staff was very friendly but they were understaffed and quite frankly, the whole U-HAUL system is antiquated and incredibly inefficient. It shouldn't take 2 hours to rent a truck.
Jocelyn P.The entire staff here at this location has been friendly each time we have either returned or picked up here. I appreciate the exceptional work they always do!
Kevin B.I was here last week and the blonde lady gave me a hard time about my ID because it was older and not in the best shape so she refused to rent to me, even with a past rental history of about five rentals per month for years now from other locations. I then walked out and drove to the Hillsborough location where the gentlemen processed my rental in five minutes without issue. A few days later I dealt with another Jem at the front desk, younger dark (and blue) haired lady. I needed a pick up truck and was told nothing was available, while staring at one. This was around 10am and after ten minutes of wasting time I finally asked if the “reserved†pick up was reserved for that same day and she says no, their reservation starts tomorrow. I said well I only need it for four hours and will be back by 6pm, long before the “reservation†for tomorrow at 8am. She agreed to rent it to me for a few hours. After taking a year and a day processing me, I get the keys. Go out to the truck and the key won't work, I read the labor and she gave me keys for a van. I go inside to ask because clearly she made a mistake, and she says I decided to give you the van instead. I never asked for the van, never wanted the van, and we explicitly referred only to the pick up at this point, even advising me I had to have it back that same night; then takes it upon herself to give me a van. Now with other customers, she gets extremely rude from behind the desk and as noted above, “I decided to give you the van.†To point to the correct van she comes out from behind the desk to point out the window and upon returning nubs her shoulder into mine while I'm standing still and let's just say she isn't a small individual. Extremely unprofessional. I get in the van and it smells like cat piss and the gas is notably below the 3/4 line that miss personality has noted on my paperwork inaccurately. Wasn't even worth bringing it to her attention. Instead to drive three blocks down the road and back, I put in $10 of gas prior to my arrival to avoid any future hassle, even though I literally didn't even use the gas. Not happy at all, and will never be back to this location. Which is sad, because it's three blocks from my house and the location itself is hide with great potential, but until they do a complete overhaul at the front desk, it's not worth my time or money.
RYAN R.NO ERROR OR DISAPPOINTMENT THE CUSTOMER SERVICE EXPERIENCE WAS GREAT THE VEHICLE RENTED ACTUALLY WAS A LIFESAVER THANK YOU AND GOD BLESS U HAUL
EUGENE G.Nothing comes to mind.
Cari J.The representative was very friendly, explained everything and was able to resolve missing equipment that I had reserved but was unavailable upon my arrival. The techs loaded the trailer on my hitch and explained everything to me as a female that was not condescending or assuming and I appreciated that. On return the young tech that checked the trailer in was also very helpful and luckily reminded of my rented dolly as I had left in in the old apartment. I was able to retrieve it and he finalized my receipt. Much thanks with his patience and cooperation. They could have easily penalized me but they did the right thing. I will most likely drive a few extra miles for my college kids next move just to work with this particular dealer.
Ilona I.way too slow check in process
James H.Nothing...Customer service exceeds expectations!! Thank you for always accommodating me with smiles on your face.
Patricia C.Service and equipment were excellent. Rental was easy to schedule and complete. Staff was professional and knowledgeable. Good experience.
Sam P.The staff, especially Angie, was very helpful. It's a long process checking in and checking out on your phone so make sure you leave time to follow the process.
Christy C.Very satisfied 😊 your personal very professional nice people Thank you.
Javier R. | First ImpressionsI only have a few problems: 1. The unit is listed as 9' high, but I don't have use of 9' due to pipes and a red line on the wall as a warning, that should be provided before renting the unit. 2. There are not enough carts in case multiple people are there loading/unloading. I went there to unload and a group had both carts, leaving nothing for anyone else. 3. People leave carts wherever they please, so they are not always in the front.
NATHAN H. | First ImpressionsEvery time I visited the facility, it was secured and clean. I felt confident in the safety of my belongings while they were kept here. I would definitely use them again; the monthly cost was well worth it!
Darlene K. | Overall ExperienceGracias
Robert W. | First ImpressionsThe staff was awesome! Very kind and helpful!
DYLAN S. | First ImpressionsShe went beyond to find me a storage unit. Thank you Dayna
Nancy K. | First ImpressionsThere again too many problems to list ! The place needs help !
Gary J. | First ImpressionsI had issues with remembering my gate code, as well as my storage unit number So I went inside to the office several times during my time there. All of the staff I encountered were just Fabulous. Friendly, Professional, Knowledgeable, and a pleasure to work with. Thank you for hiring the best. How about a pay raise for your employees 樂 Sincerely, Kathleen Bristol
kathleen b. | Overall ExperienceBuena atención
NANCY L. | First ImpressionsNice customer service
OLIANT S. | Overall ExperienceDayana Rodriguez Tampa Florida location lied and said that I was still renting a storage unit there when in fact I moved out of the unit back in October 2021 just check the cameras but yet she has been billing me as if I'm still renting a unit there. She needs to be fired for committing fraud for using my information to rent a storage when she knows I've moved out
Ebony H. | Overall ExperienceI've been storing at this U-Haul for approximately 4 years now. They've always been very helpful!
Green Orchid L. | Overall ExperienceMuy buenos en asistencia
Olman M. | First ImpressionsEl personal no fue para nada amable.. incluso tuve que pagar por algo que no deje abandonado yo Quise pagar por un día y me cobraron un mes completo
Elier R. | Overall ExperienceStaff was friendly and helpful. My only disappointment was that the biggest unit 10x10 was only 6ft high. I just moved to Florida and don't know the area, I had all of my belongings with me. If I wasn't on such a time crunch or hadn't gotten rid of most of my big stuff I would have had to go to a different storage place. Because it wouldn't have fit. I was very disappointed in that. C
Keith G. | First ImpressionsCall from Amber, was not accurate and unjustifiable. My gas was wasted for an unnecessary trip. Something else was the cause for her actions.
ROSE G. | Overall ExperienceUhaul makes the whole process of renting a storage unit very easy & convenient.
Iris B. | Overall ExperienceI loved this storage unit. Cleanly and up to date. A/c helps
rodney w. | Overall ExperienceBad customer service. I would not go back nor recommend anyone to this location
WILSON G. | Overall ExperienceMe encantan U Haul muy excelentes
Juana R. | Overall ExperienceI sold me had to be cut off by a locksmith before I could move in it cost me extra $200 with the mover because of the delay and $100 for the locksmith. No one would come over to the unit and help me. One month after I moved in I got a email saying I had the inappropriate lock I was locked out of my storage unit. And I just recently got another email telling them it's urgent I need to contact them they didn't like the way I locked my unit. Will never rent from U-Haul truck or a storage unit again
Holly S. | Overall ExperienceI LOVED the neighborhood item area idea. We could really use trash cans but there were none onsite or employees and no one ever answered the phones.
DONNA W. | Overall ExperienceThe worker Tre was a very nice young man and helped us a lot!!! But not the female worker
Hector G. | Overall ExperienceI reserve a unit at one location, when I arrive, they said its not available, they send me to another location that had a 10x10 unit. Which was further away, meanwhile I rented a uhaul truck prior which increased my mileage and expenses. I was on Budget and it through me off.. I shouldn't have to pay for extra mileage/gas/fees when I scheduled accordingly to my home. I should get refunded. 862 201 9322 if u can call me if this is possible.. See notes on reservation..
Sabrina D. | First ImpressionsSome of the staff was friendly, and the other just looks you up and down. Never answered any questions.
Maria W. | Overall ExperienceThe young lady who assisted me was professional, friendly, and knowledgeable. I had Never rented a storage unit before. I had Many questions which she knew all the answers. The unit itself was clean. I did see a rat container thingy to capture rodents as soon as I stepped in the unit. It definitely wasn't something I expected. But I guess I should be glad they have it. I am very satisfied with my unit and the cleanliness of the entire site.
kathleen b. | First ImpressionsI was glad to find the unit size that I needed immediately but I would have liked to have found one closer to my residence
Clem B. | Online Move InThe staff members were great and willing to help, but the storage units were on the smaller size because the ceiling is only 6 feet tall. I ended having to get a second unit which doubled my monthly cost.
Lidio R. | Overall ExperienceThe crew was absolutely helpful, they attended to every one of my requests. They made my move a great experience overall. I highly recommend this location to anyone that's looking for moving or storage needs.
Pritam M. | First ImpressionsA young man, Tray Davis, was exceptional.
Mikayla S. | First ImpressionsI made my reservation almost a month ago and when I arrived at the location, I was first informed the computers were down and I had to wait roughly one hour for them to come back up. When they finally came back up I was informed by the shift manager, there were no storage units available. I attempted to contact the store manager, but had no response. I next tried to contacted the GM from my cell a couple times to hopefully have the issue resolved, but no luck. I next attempted to call the GM from the store phone and she answered. I explained to her my situation, and she informed me she would make a call to the manager on shift, but never did. The GM was no help at all and never contacted me back to give me an update. Luckily one of the gentleman at the store noticed how frustrated I was because I was waiting for an hour for the computers to come back up and to then be informed there was no storage available. I also had a trailer to return and limited time and he luckily found me another storage unit. This was by far the worst UHAUL experience yet. Only good news was the gentleman on shift came through in the end!!!
JAMES A. | First ImpressionsExcellent services great facility good staff including mr Rene Garcia Very helpful guy 👍👍👍
ANGELA R. | Overall ExperienceThe direction to the new storage unit wasn't user friendly. As a long term an a loyal customer, had the worst with uhaul employees. Please review my may many messages. Please advise, Andrea 813-900-4619
ANDREA D. | First ImpressionsThere were a couple of issues with my reservation. I booked the 1st week of July. However, when I arrived for my check-in I was told the storage unit I booked wasn't available. The unit I was given in replacement was smaller then I booked. At the end of the day I was still able to fit my things miraculously. The store was able to rectify the situation at the end of the day as well. The associates at this location were super understanding and helpful but the process could of been smoother.
Angeline S. | First ImpressionsThe reason for this rating is because i made my reservation three weeks before my arrival. When I got there the front person said they can see my reservation was made on 7-12-2021 but someone gave the stroage to someone else. So I was ask to return the next Day because the manager was all ready gone and they didn't had any storage available. To make the story short I'm not a happy camper
Juan V. | First ImpressionsThe storage locker was up some stairs. Very inconvenient. They also made it sound like the unit was split level. It wasn't. It made my move in harder than it had to be.
Cliff H. | First ImpressionsSuch amazingly friendly and helpful staff!! I loved the convenience and am so thankful for such a pleasant experience!!
Morgan P. | Overall ExperienceThank you for calling when I did not place the lock correctly and friendly due date reminders.
Barbara P. | Overall ExperienceEVERY TIME I GO AND RESERVE A UHAUL TRUCK, AND OR NEED A STORAGE UNIT THE EMPLOYEES ARE NICE, FUNNY AND VERY MUCH PROFESSIONAL, AND THE PROPERTY IS VERY CLEAN IN MY BOOK BUT SOMETIMES THERE IS A LONG LINE BUT I PREFER THIS LOCATION IT'S VERY CONVENIENT FOR ME AND MY NEEDS THANK YOU UHAUL . IF I NEED THESE SERVICES AGAIN I WILL BE BACK GET THAT☺☺
Allison N. | Overall ExperienceI was unhappy with my exit. I live out of state I sent my daughter to get my stuff out. I spoke with the staff. I was never told I had to be present or take pictures. No one helped my properly. They were promises made none kept.
Keisha M. | Overall Experience¡Gracias!
Brian P. | Overall ExperienceGreat everything was
Earl k. | First ImpressionsNever rented a storage unit before and was nervous but this was great. I also really liked the mobile process so I could skip the lines.
Ashley H. | Online Move InAccessible, clean, secure
ABBAS K. | First ImpressionsThank you!! Now happy to be in my new home 😍
pamela m. | Overall Experiencethank you u-haul.
Aref A. | Overall ExperienceStaff every kind and helpful. Made me feel comfortable
Casieenah A. | First ImpressionsIt is far too difficult for me to climb stairs with heavy items in a non-climate controlled unit. That is my fault for agreeing to a first available unit on the second floor. An elevator may help a lot of people. Staff was professional and helpful. I enjoy storing items with your location as I have in the past as well.
DANIELLE M. | Overall ExperienceAlthough the staff was helpful, the situation was a disaster. I made a reservation on line for the biggest storage unit and when I got there the storage unit I reserved was already occupied. This caused me to have to get a smaller unit which makes my life more hectic than it already is, due to having to pull everything out each time I want something out of the unit. Not only that every time I book something with Uhaul the name that shows up on my reservation which is not my name but it is all my information every time the staff has to go in and fix it so it can reflect my name. It would seem as though it could be permanently fixed by now but it is not.
leisan t. | First ImpressionsExcellent experience from start to end. Definitely will use service if needed again. ¡Gracias!
Sonia S. | Overall ExperienceRats running around moved in and moved right out
LaRissa R. | First ImpressionsI appreciate all your patience, for I was in a unique situation!! Thank you guys very much!!
Eddie N. | First ImpressionsI was giving the wrong unit twice, both in which I moved in and had to move out within a hour. Then I was told to go to another location. When I tried to leave my gate code didn't work. When I finally got out of the gate and arrived at the next facility, my coffee didn't work to get into the facility. By this time the physical office had closed, so I was forced to keep the Uhaul over night because I did not have access to a storage unit.
CHERRELLE V. | First Impressions