Comentarios del cliente para U-Haul Moving & Storage of North Tampa
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Testimonios de recientes clientes de U-Haul Moving & Storage of North Tampa
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SCOTT S. en
The trailer rental was a critical piece to a major weekend project. The trailer was built like a tank .. but trailered like a sports car. It was solid as a rock and easy to pull. you always fear that you might damage something you rent. This beast was built "not" to get damaged and cost you money at the end of the project upon return. Exceeded expectations for equipment rental.
Rhonda S. en
Truck was full of ants. Inside and out. I told the counter rep guy who worked with me about it. He saw the ants crawling on the outside as well and said " when I drive the ants will blow off." from the top of the attic to the bottom going inside the truck. The truck also wasn't cleaned on the inside. I had to spray the inside of the truck with my own raid ant spray as the ants were crawling along the attic where my boxes were. Typical Florida.
Sherrida H. en
Make sure the trucks are gased up..
Rhonda S. en
Ants were crawling all over the truck. I told the uhaul guy that ants were crawling all over the outside the truck he says " oh they will blow off when you drive". Wow is all I can say. Also the truck was dirty on the outside and inside and wouldn't hou just guess ants were having a field day inside the truck where the attic is and of course where my boxes are. I had to buy raid to spray the truck down used a whole bottle. So no my experience with that location was awful. Should get some compensation for the aggravation but this is typical Florida customer service crap. So glad I moved from that state.
Pamela T. en
Very nice man who helped us
Nia G. en
Clean, great customer service, clean vehicle
SUSAN V. en
The young lady who assisted us was excellent. She was very knowledgeable and showed me how to hook up the auto transport and answered all my questions. She was also very polite and friendly.
Xiaofeng L. en
Gas level was marked wrong on the contract. It was marked 1/8 higher than actual level.
angelleta w. en
I've rented from you 3 weeks in a row. Excellent customer service. The fare is fair and i was in and out no wait. Thank you
Jose V. en
There was already gun on the back of the cargo van and the representative tried to blame it on me even to the point that she said " thats strange why is the gum soft"? well why is water clear?? i did not like her trying to blame me for the gum after i showed her that the gum was already there when i got the van.
ken j. en
Train your help, I got over charged paid twice for my extras
MARTHA T. en
Great central location....friendly service!! Able to relate to any changes or needs. Thanks
Charles P. en
Excellent customer service. I dealt with the owner when I reserved my truck and trailer. He matched the price I got from a competitor moving company. Very satisfied with the entire process.
Scott H. en
The staff at 10415 N Florida Ave were excellent. When only a portion of the trailer lights were operating, they troubleshot my truck and replaced a fuse to get me on my way.
Cesar A G. en
Girls and all staff in general were very courteous and professional, the sales rep Courtney knows her business, she was very very helpful.
Elmore H. en
Very thorough, very quick. Thanks!
Anthony Y. en
Return line is always backed up
Peter P. en
The windshield, windows and the truck should be clean.
SHerika T. en
All the employees was helpful and nice
DAVID G. en
Follow up on ordered parts, not wait til I call 10 days later to make sure you have them.
SHerika T. en
None
Shannon G. en
The customer representative seemed rush, I had to ask about the damage that was already on the vehicle. When I came back in I had to wait for 2 employees that I could see to finish a personal conversation before they came to assist me.
Ronald N. en
Courtney not so customer friendly
Neil L. en
Hard working employees doing a good job of keeping impatient/angry customers under control/ Great install.
Jacob C. en
Not enough counter help! But staff was nice.
Mel L. en
I used the mobile app and the store agents helped me find the truck and make certain I checked it out correctly and then assisted me with the return. It was a really good experience and the staff was super!
Elaine H. en
It is what it is. I should have found one that was open on Sunday
KAthy B. en
None, the people there were most helpful and all I had to do was drive the trailer to the back. They unhooked it for me, and I was free to go. Excellent service.
Michael M. en
Great service!
Debra G. en
We were really amazed at the new process and how quickly we were able to transact. Very noticeable improvements in the process and the facility since the last time we rented.
DARRYL S. en
Great Service
Sherrida H. en
There was a slight issue with the mileage on the truck..but overall service was awesome as usual..
JOE P. en
ALL GOOD
Awni M. en
Every thing is excellent The staff were owsemoe
Donald S. en
You're doing great : timely, efficient, friendly ... what more could one ask for???? Thanks - Don
JEFFREY B. en
Great customer service and quick checkin and checkout!! I will recommend this UHaul to everyone!!!
JEFFREY B. en
I will be recommending this location to everyone!!!
Pamela G. en
Great service from the gentleman that went above and beyond with some issues I had with my wire harness to the Manager that helped us check out. Will use this office again. Highly recommended.
janice w. en
It's great. I was able to finish the job in time. Thank you.
JAY M. en
The truck had a full ashtray. Smelled of smoke. Truck floor got so hot during the trip it burned my daughters and wife’s feet. Had to put a packing blanket on the floor to keep the heat bearable.
Gerry R. en
The customer service at this location is excellent.
carol l. en
The sales lady Comiller was extremely helpful and knew answers to all my questions made my experience a pleasure
Steven B. en
I’ve had 2 hitched installed at this U-Haul over several years. The experience is always terrific. Well done.
Rachel G. en
There was a location on drop off list I picked because it was closed when I went to drop off and there was no drop off box I put in park position and locked unit up and had the option to return via the mobile app however since I had a friend follow me there to reduce miles I drove my vehicle to bring Keys. I arrived there at 10 am when location was opening however did not arrive until 10:10 when the manager got there she told me that they don’t take U-Haul and they have asked several times to be taken off the list. Spoke to manager at Florida location explained to her my frustration she added miles to my contact but I asked her could anything else be done because now I needed to get a i Uber back to my car because of the error which cost 14.00 and I have proof of this . She referred me to this survey to express my issues I advise her I would definitely go on because this was ridiculous. For any future moves I will never use U-Haul service or any other products or services.
Fernando L. en
Fast and courteous!!!
Emilio C. en
Roaches in cabin.crumbs in center bin.had to buy roach packets
Abigail J. en
We rented a truck and tow dolly for our car, but the car didn't fit on the tow dolly. Eduardo Montenez Jr quickly helped us and helped change out the tow dolly for one that would fit our car. Kristina Ramos and Courtney were both very helpful as well!! Every one was very professional, very helpful and worked very quickly to get us on the road.
robert s. en
I was quoted one price from Uhaul and when I got to the pick up location the price was different.
David L. en
It was a positive experience
Elton M. en
There was no light inside the actual storage room, that was the only thing that was inconvenient really.
sholanda l. en
Very friendly. Great service
Manuel M. en
Very good customer Service.
Charles A. en
Dealer straight thief
Charles A. en
The dealer robbed us for $300 said there was a scratch. My driver wiped off right in front of her she walked away and laughed. Straight thief !
Deanna F. en
There were several people dropping off their trucks at the same time but we were all treated respectfully and not rushed.
Jere W. en
Excellent service !!! 5 star !!! Thanks !!
YVONNE B. en
Change the price advertising to be truthful. A $29.95 rental cost me $123 after mileage and me refilling the gas. I will use Penske for future needs. They are not deceitful and I know up front what I am paying.
WILLIAM D. en
Very fast and efficient service. In and out for drop off in 5 minutes!
Robert B. en
Two bolts missing from the bottom back door latch —- hard to close.
Tamula B. en
Great customer service and very helpful, thanks
Jason L. en
Friendly staff and the trailer rental was ready when I arrived.
Juan A. en
The Tampa Location where I pick up is a good place with Good people and so Far i have been treated very well!
Rickey D. en
Keep up the good work
mevlana S. en
well i rent 2nd time this location first time truck was rough i told them .... This times truck shot off on me i almost got accident ...
robert k. en
Lower your milage rate
WALTER D. en
No Hassles, Good people
WESTON S. en
I have rented before from other companies, and your Truck was Clean and easy to Operate. The Staff was Friendly and Helpful.
darmian b. en
Make sure files updated to reflect NOT to send anyone to so called drop off location when it is not
Lee H. en
Service was fast and friendly. I would definitely use them again.
Pete M. en
Have more desk help early in the morning.
Matt Z. en
Probably the best uhaul place I went to, efficient layout and efficient team ready to help as well as be there for drop off.
Dennis Ivan C. en
Great place to rent trailers from. I was in Georgia and could find a car transporter anywhere in Atlanta. Thank God for Tampa.
PAUL Y. en
everything was excellent
Jason D. en
More employees working! The entire experience was not a very nice one. I had originally reserved a van at a location 5 minutes away from where we were moving furniture from. The day before, the location got switched to this location which was 30 minutes away. So, not only was it entirely out of the way, but once I got there, although I signed in online and signed the contract online, I was informed by numerous employees that I had to wait in line for the keys. I waited in line for AN HOUR. We had arranged for movers to come for a limited amount of time and this time waiting in line cut into this. I was the only customer in line who had made a reservation and checked in online and yet could not skip the line as the website advertised. Not really sure what the point of checking in online is if I still have to stand in line. It seemed as if there weren't enough employees to go around at this location. When I did get up to the counter, the man helping me mentioned that the truck assigned to me wasn't even on property. That ordeal took a few minutes to resolve and he had to keep asking around to open the lockbox for some more keys. When I did finally get a van, it was on empty. I had to immediately get a full tank of gas in the van as soon as I left the location. The man mentioned that I would have "$10 or something like that knocked off." I did not have this amount knocked off of the total (not that it would have mattered considering how expensive the whole thing was). When we returned the vehicle, we returned it with half a tank but did not receive a credit or reimbursement for this. Overall, I will be shopping around next time for pricing and experience ratings at other companies. This was a very disappointing experience for us.
Leonel W. en
They where helpful
Jackeline S. en
Wonderful. Always had a good experience special thanks to Ms. Rodriguez on Florida Ave. Great customer service!!
Tawatha T. en
Customer service could be a bit faster, but overall i give a 9. The employee that worked with me was awesome and reassuring. Thank you.
Norma V. en
Like the customer service.
robert b. en
Every body there were friendly and great service !
Annie F. en
Wonderful and flawless return experience
Alfrince w. en
everything was clean and the people was friendly Thank you everyone
SHAQUIELA H. en
N/A
DIONne N. en
Next time someone rents a ?? make sure that your employees don't cancel their Truck. That was unacceptable from Jesse
Ralph L. en
Your process is to automated and I understand, however a human should go outside to check the equipment out with you. More HUMAN Contact would be nice....
David R. en
Nothing
Jorge P. en
Great service the girl there took care of me and she was very nice and seems like a Beutiful person..Thank you...I highly recommended.Jp towing service In Miami and Tampa.Florida
Sarah A. en
It was fairly busy when I arrived for the amount of people staffed. There were maybe 8 other customers in the storefront with one gentleman greeting and handling all of the current people in the lobby. He did an incredible job despite being slammed with people waiting for service. The manager later appeared to help but it seems like the storefront could use some additional staffing to handle the customer volume. I was very impressed with the staff being friendly, calm, and super organized despite the volume of people lining up. This team is obviously well trained.
David c. en
Every one was very professional. they could used more help there not enough people there to help each other
james D. en
Contact me to know
Jerome H. en
modify your motorcycle trailer so it will not damage the motorcycle
Migdalia O. en
They took pictures of the outside of the truck but not the inside, they stated it was my fault the truck had a hole in the roof!
Chris J. en
Drop mileage prices
Nasha R. en
You are the best.
Donna W. en
I don't understand why the check in also includes me waiting till the trailer is cleaned out and the air in the tires are checked before I could drop the trailer off and leave. Just had never had to do that before.
ROBERTA J. en
They told me I had two open invoices spoke with Nashville and Florida uhaul they said everything was ok. Until I get the recovery email the person I spoke with was very unprofessional I asked to speak with a supervisor she gave me customer service and the next agent said she thought everything was taken care of I asked to still speak with a supervisor I was placed on hold again and no one has reached out to me as of yet I got tired of being on hold and spending more than an hour on the phone.
JANES S. en
need a more employee to handle the customer services long lines
Joseph M. en
I dont know if it was a fluke, but when we showed up to pick up the truck, there was only 1 person helping and we had to wait like 20 minutes to even get started. Overall, great experience and great customer service in the end.
william t. en
It took way too long to check out the trailer. 20-30 minutes. I had reserved online and thought I could walk in and it be ready. There was only one person at the desk. Another employee came in and was behind the counter but when someone asked her for help she replied, "I'm off work." Other employees walked through but didn't acknowledge those of us waiting and didn't seem to care. The lobby had at least 6 customers waiting and no employee seemed to have any urgency and seemed to be moving quite slow. Once they finally got to me everything went smoothly.
Kevin H. en
Nothing
Zachary M. en
The staff were very friendly and the trailer I rented was in great condition and very affordable. It was my first experience renting with uhaul and I plan on using them again.
Paul S. en
I rented a 15 ft truck and car hauler online for 8 am for 10415 FLORIDA Ave. I also prepaid for it. Two days before pickup day I received a text that my pickup location had been changed to a furniture store on East Busch Blvd. 8 miles further away. The text said to call and confirm. I called and they knew nothing about it and kept saying, "we have no trucks". I volunteered the order number but they kept saying, "we have no trucks". Since they were clueless I called the Uhaul 1-800 number. He said not to worry, it was transferred because they had the equipment. Tuesday morning at 8 am I went to pick up my rented equipment. The place was closed, no answer on the phone and the only Uhaul equipment was 2 box trailers. I called the Uhaul 1-800 number again. They told me the place doesn't open until 10 am. I asked what genius transferred my 8 am pickup time order to a place that doesn't have any trucks, no car transport and didn't open till 10. He made a call and sent me back to my original Florida Ave pickup location. He said they had a truck but would have to find a trailer and bring it back. When I got to the Florida Ave location they gave me my truck and would call when the trailer arrived. At noon time my movers were done loading so I called to see if they found the car transport. They said yes, didn't we call you. I said no. No one called.
Mary C. en
The Customer service agents in house were very nice, thorough and explained in good detail what was to happen with the U-haul when the U-Haul was to be returned very professional thank you
DENNIS R. en
Vehicle return was a lengthy process. The staff were polite and attentive - unfortunately too few in number. It took most of 30 minutes to return the vehicle... Granted, I returned it 45 minutes prior to close on the last day of the month and there was literally a lineup of people looking to find/book a vehicle. Time was still excessive....
anita d. en
very helpful personnel and checking in and out was very smooth.
Barbara S. en
I was charged 11.75 for 1and a half gallons of gas was told that i didn't return same by a guy w obvious attitude problems unprofessional w huge gauge earrings in his ears. The first gentleman never said that he said get it as close as you can not it must be specifically back on that number. It was back way before time and cleaned out swept out. Really disappointed in uhaul will never use again. This was my first time using uhaul what an experience for a first time customer to experience with you. Get rid of mr attitude.
Gary S. en
The busy location but the service was great. Received a clean and operational truck for my needs.
Charles T. en
The staff was very helpful very attentive to how many customers they had and work hard to to keep the flow of check ins and outside flowing.
Charles T. en
The employees were very friendly and helpful!
William R. en
Really good people
Stephen R. en
Nothing at this time
Garry B. en
As a veteran great morale boost because I have a VA home loan i will need Uhaul in future. Great staff and quality customer service! Vet salute. Hoping for payment plan online.
Jeron Y. en
Professional personnel.
Jose S. en
Luis y René nos atendieron muy bien
Stephanie G. en
A few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.
wally h. en
Great reception at the start. Staff friendly and informative. Appt @ 12 noon. Out in less than an hour. Thanks for the great service. 2018 Subaru Outback. Curt hitch, made in the USA.
JoQuetta W. en
Great Customer Service
Florance h. en
Good experience. Thanks.
Ally N. en
Busy place but they had the truck ready and they appreciate the online reservation and pick process better.
Wally F. en
It was a pleasure doing business with U-Haul and the staff was excellent
Deborah M. en
The manager on duty and someone that l called to verify a problem was very unprofessional. I only gave an average because of an older man stepped in and tried to smooth over the manager rudeness.
steven c. en
Very Helpful staff. Good value for the money
Dan C. en
Very helpful and friendly.
CHARLES L. en
As always, top rate. Charlie
DONNA M. en
Uhaul has always been nice polite and friendly to me
Adele M. en
No issues with facility or staff!!
Christopher J. en
Everyone was very helpful.well organized 👍
Adam M. en
Easy pick up. Easier return. Truck was in great shape and ran well. No issues
Daniel D. en
The service was exactly what I needed.
michelle w. en
Ive had a good experience, but find your $10 a month fee for 24hr access steep n inconveinent. Perhaps allow for 3 after hours visits a month before a fee is leveied or similar.
Santonja L. en
This was a cancelled reservation.
Audrey S. en
Attentive agents
Joseph A. en
Great service.
Mike s. en
Delivery of u-boxes was not on time as promised. Office person stated was “too busy” to return my calls and “didn’t have the number of the delivery driver.” It cost me $135 due to 5 1/2 delay!!
JOE A. en
This facility was great. The store I rented my trailer in grapevine was not it’s on William D Tate. I filled a complaint and after several calls they didn’t resolve my complaint. So sad!!!
Jessica W. en
So thanks for spamming my email with 136 emails for this review ._. Waited 3HOURS for the manager to get my box UBox. ONE guy in lobby did EVERYTHING. Manager rude & unhelpful. Jock was the real hero.
MARCI S. en
I would definitely store here again if needed.