Customer Reviews for U-Haul Moving & Storage of North Smithfield

1,920 comentarios

408 Eddie Dowling Hwy   North Smithfield, RI 02896
(Taco Bell)

(401) 762-2178

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(401) 762-2178

408 Eddie Dowling Hwy
North Smithfield, RI 02896
(Taco Bell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Rating:
1.0

Get better customer service at the Montello st Brockton MA location they never sent email as to why I was charged $65.- extra when I stayed under the mileage and refilled gas tank

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
4.0

Only issue was trying to use the mobile check in. The cellular service in the parking lot was extremely slow. After 10 minutes I finally went in to complete. They were very nice and helpful though.

george G. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

jonathan T. 
Rating:
5.0

Our rep today was awesome. He was running solo but incredibly accommodating. 5 stars experience

PATRICIA H. 
Rating:
5.0

Everything went smoothly. Thank you.

David L. 
Rating:
1.0

I've been waiting over a month for the manger at this location to fix an issue and he has yet to contact me to resolve this

glenn D. 
Rating:
2.0

My container was lost for a few days, didn't arrive for days after it was scheduled to arrive. Staff was very nice and tried to help. I had to miss a flight then had to reschedule a flight which was 4 times the original cost and, missed a few days of work waiting. Needless to say I did receive it eventually and all in one piece thankfully. I drove down here in 24 hrs and it took about 3 weeks for my container to get here. Not sure if I would recommend doing this again. I was so worried I wasn't going to get my stuff, very unnerving.

Doreen C. 
Rating:
5.0

Nothing! Had Great Service! Thank you!

Donald G. 
Rating:
5.0

Very helpful staff especially when returning very cool and helpful staff very professional My new u haul rental spot

MATTHEW B. 
Rating:
5.0

Quick , courteous , professional service.

JOHN P. 
Rating:
5.0

Creo que tienen buen y excelente servició,gracias por si servicios.Si algo debo decirtes que sus trabajadores tengan información sobre las cajas para las salidas internacionales.

Alfredo S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Stacey D.  |  First Impressions 
Rating:
5.0

Absolutely nothing. Shane and this facility was VERY professional and friendly. He was above and beyond UHaul quality, as my company has rented for over forty years in the past without a problem.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

KURT H. 
Rating:
4.0

Customer did not leave a comment.

Larry F.  |  Overall Experience 
Rating:
5.0

Excellent service at both sides of the move!

DAVID W. 
Rating:
5.0

Our delivery driver from Sarasota, Carmen, was amazing. Very experienced and helpful with our U-box placements. Couldn't be happier with the level of service.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

Timothy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANICE A.  |  First Impressions 
Rating:
3.0

The manager was VERY RUDE..was swearing at a lady who was parking her care, when I mentioned it to him how unprofessional he was.i was told to mind my business

JOHN L. 
Rating:
5.0

Biggest issue is mistime can't find a pick up at this location. Outside that, excellent service and very happy using it,. MUCH better than all oaths locations have used in pats in Worcester for example.

Gustavo E. 
Rating:
5.0

Customer did not leave a comment.

Shane M.  |  First Impressions 
Rating:
5.0

No problems

ROBERT Z. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  First Impressions 
Rating:
3.0

They park truck on hill made me pay for gas because they were paving yard and truck was really wobbly I am highly disappointed.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Vanice A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

I'd like to review the Largo location as well as the process to make adjustments and setting timetable for delivery and pick up. The labor higheri g process leaves much to be desired. So I'd say overall I'd pay a moving company in the guy rather than UBox as someone drive a forklift right through our box and cause irreparable damage. The delivery driver on this end said she'd email me some forms. Guess what no forms and she didn't care to look I. The box upon pick up. I could not speak with the local manager even after leaving emails from your useless site. Can't wait to put everything away and have time to write a review Dan Dunne 802.343.2500

Daniel D. 
Rating:
1.0

Miscommunication from the get go. Two boxes I left for a brief time (1-2) hours disappeared and Ive yet to receive a call back from the manager about it

Christine L.  |  Online Move In 
Rating:
5.0

My experience is nothing but positive. I highly recommend using this service

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

One month free self storage option was very confusion and unfortunately I did not get it ☹️

VINOTH D.  |  First Impressions 
Rating:
5.0

This location is fantastic. The staff is always efficient and professional. I would however note that the last several times I have rented a van they are dirty! This time was no exception. It required a full interior wipe down. There were cigarette ashes everywhere. Even a lollipop stick in one of the door cubbies. While I realize staffing may be an issue....we are in the middle of a pandemic. I normally wipe down my van and even blow out the back and interior. Not this time. I am sick of cleaning the vans on both ends of my rental!

KARRIE R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY N. 
Rating:
5.0

Customer did not leave a comment.

JONAS R. 
Rating:
4.0

Customer did not leave a comment.

DAMIAN M. 
Rating:
5.0

Customer did not leave a comment.

Beth L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTUR P. 
Rating:
5.0

Everyone was helpful every time I had a question or problem. You have a great team in north smithfield

Donald G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
3.0

Pick up process took over a month. Was told I would calls back, didn't get them. Wound up paying for an extra month. Process is clumsy.

Brian P K. 
Rating:
5.0

Customer Service was Excellent!

Richard C. 
Rating:
5.0

Very well run Uhaul. Very professional. Quick and easy process.

JUAN S. 
Rating:
5.0

There was difficulty in having MovingHelp retrieve and deliver the container. However Mr. Wade Towns the local manager stepped up and took action to correct the issues. He has shown himself to be concerned for the interests of your customers and an asset to your company.

david B. 
Rating:
4.0

Customer did not leave a comment.

Jenna H. 
Rating:
5.0

Customer did not leave a comment.

christine P. 
Rating:
4.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

I had an emergency move, called in the AM to reserve both a truck and a unit. Both we were to go when I got there. In and out in about 10 min, friendly and informative employees. Highly recommend this location!

emily l.  |  First Impressions 
Rating:
1.0

I actually have quite a few complaints in regard to this rental. The movers suggested by your site were over 2 hours late due to an issue they had with their first Uhaul move of the day. They were given the wrong information about their first stop as well as mine causing the delay. Both myself and EZ Movers and Shipping were able to trace the issue back to Uhaul. Uhaul also provided me the wrong payment code which caused a hold up going into the following day. The two young men that helped me move waited longer than needed for a very tough job. I also don't understand your policy of charging a months fee for one additional day. Given my experience with your reservation system I would very much appreciate my additional $129 rental fee returned to me. I will also be calling to make a complaint via phone and will be certain to leave numerous reviews describing how uncoordinated your service was. I paid over $500 in total to wait 3 hours for movers who I had to assist, a driver who could not initially find my house to drop off the ubox, and a ridiculous charge for one additional day. I might not be as mad about the additional charge if the rest of my experience wasn't so difficult. I will not ask EZ Movers to refund me because they provided excellent work and customer service which I cannot say for UHhaul.

Lori J. 
Rating:
4.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Marissalynn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

The experience was excellent from customer service to quality containers. Will use this service again and recommend to all.

Joseph E. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Nice and very professional.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

Very Professional

Robert S. 
Rating:
3.0

Open earlier on Sundays. In the van there is limited visibility on the passenger side. This becomes very important because of the sharp turn across 3 lanes south of the location. There is no solution to the location but maybe you can adjust the mirror.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

ARTUR P. 
Rating:
4.0

Customer did not leave a comment.

BRADFORD H. 
Rating:
5.0

Very knowledgeable staff.

stanley G. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Truck smelt like cigarettes'. Not pleasant..

James L. 
Rating:
5.0

I did not interact with this direct location. My Ubox was dropped off on time and picked up on time. I did not visit the location. I did have an interaction with someone regarding some billing and he was helpful but it was not easy to navigate the website and actually get to the person I needed to speak to easily. When i finally was able to speak to anyone regarding the entire process they were helpful however, it was aggravating to get to that point. Website needs to be updated!

renee M. 
Rating:
3.0

The mobile pick up is annoying and not that easy to complete. It was much quicker to go in. We did end up having to get help and the guy working just seemed bothered by us and like helping us was screwing up his whole day (there was nobody in there) Not friendly at all. I get it customer service sucks, but take it out on the jerks, not the people treating you with respect. Also we had to pull over twice with the uhaul due to overheating

JASON I. 
Rating:
3.0

Extremely hard to get to. One way highway. No easy turnaround

James H. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Perfect

Johnathan C. 
Rating:
5.0

The assistance manager did an excellent job in every aspect of the rental and billing. Definitely will recommend others.

Chung L. 
Rating:
5.0

The A/C did not work in the van that I rented and it was a hot an humid day!

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

richard r.  |  First Impressions 
Rating:
4.0

Very good the check in process could be better

CALEB A. 
Rating:
5.0

In and out in no time both picking up and returning . The guys are great

THOMAS F. 
Rating:
4.0

Customer did not leave a comment.

Florence R.  |  First Impressions 
Rating:
5.0

The vehicle we rented although clean and well equipped was "old" and the ride was very, very rough, very unlike the van I rented a week earlier. Both vehicles were approximately the same size and even allowing that one was a van and the other a truck, the difference in the ride was , IMHO, much more than one would expect. Perhaps that vehicle should already have been retired??

GERARD P. 
Rating:
5.0

Very satisfied

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
1.0

When I asked for a truck I told them I'd be driving in grass with the trailer and the truck they gave me wasn't 4x4 got stuck called office several times no help they wanted to charge me 325 dollars for a tow truck the manager was very rude hungup in my face twice I'll never use Uhaul again

Edward B. 
Rating:
5.0

Customer did not leave a comment.

tracie D. 
Rating:
1.0

1. The wait on the phone to get any kind of help is too long. I waited over twenty minutes twice and still did not get my questions answered. 2. Being told to go to the website was not helpful. I could not get any answers as to where my u-box was from there. Nor was it intuitive as to how to schedule pick upof my u-box. 3. I was told more than once that I "should be able to get my u-box on x date" and when x date came, it was not available. 4. When on the phone for at least the fourth time to confirm a pick up that I was told was scheduled, I was told that I need to call at least 24 hours in advance to schedule a pick up. I stated somewhat exasperatedly that I called during the previous week. Then the customer service rep, said she was just trying to tell me their procedure and the phone went dead. I had to drive to the pick up location to find out that they had no trailers still and their garage door was broken and they couldn't get the box out. 5. At that point, a woman named Diane offered honest, tangible help to expedite my obtaining the box. I appreciate her professionalism.

Narda B. 
Rating:
5.0

Customer did not leave a comment.

DANITA S. 
Rating:
3.0

I'm very displeased that when I moved out was it was 3 days after I paid my monthly monthly Is rent of a $109 I got nothing back pro rated it's braided so 3 days of storage cost me a $109 that's a corporate America rule that is that is just wrong you guys rip me off like $90

WARREN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

DARRIN B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
3.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The staff at U-Haul of North Smithfield were always incredibly helpful and polite and the facility is very clean and well maintained. I would highly recommend this location to anyone looking for a storage unit.

Matthew N.  |  Overall Experience 
Rating:
5.0

Have a direct way to reach the store via telephone. It was close to closing and we wanted to reach the store, yet got redirected to a call center in NC. The call center did relay the message and the store did call us, yet we had already left our house to get to the store before it closed. Also, Tom was excellent, very professional and proactive . Shane was also helpful.

Gerard C. 
Rating:
5.0

Do everything just as you did for me today and each and every one of your customers will be a happy camper!

Gerard P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The service was professional. The vehicle was clean and well maintained. The price was reasonable. Overall, a very good experience. No improvements are necessary.

ALBERTO L. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Everything went as planned - the staff was great.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A. 
Rating:
5.0

Customer did not leave a comment.

ken e.  |  Overall Experience 
Rating:
5.0

Shane was amazing to work with. I would highly recommend giving him a raise. He showed me how to get to my unit and go over the card access. He even walked me inside because it was raining outside. Excellent service.

Alexandria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Explain better the pads and their return to uhaul. Overall this went very well.

Alex M. 
Rating:
5.0

Great friendly staff , very efficient and professional and helpful!

HARWINDERJEET M. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Keep up your hard work!

Miguel P. 
Rating:
5.0

Excellent service in Providence, RI where the U-box was delivered for packing and the people at the St Augustine U-Haul in Florida were awesome!!!!

Alfred F. 
Rating:
4.0

My contract was different

ERICK R. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

The Ubox containers arrived at my home I was selling on time(even earlier as Uhaul changed the drop off but on my moving day they were 2 hours late at having them at my new home to unload-so I wasn't happy about that but it coincided with the moving help through uhaul as the moving guys were even later at 2 and a half hours late.I got done signing my closing paper in half an hour at 12:30 then had no uboxes or moveing guys till almost 4:30.Our moving truck we rented was if course this early with noone to unload for 4 hours of wasted time making for a horrible moving experience

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Everything was spot on! Nothing else would make it easier other than having a gas station at your location to fill up😁

Gerard C. 
Rating:
1.0

Customer for in thy charge me lay payment

Cheikh N.  |  First Impressions 
Rating:
5.0

The gentleman that signed us in was very efficient and knowledgeable.le. The place was super clean and nice, We are extremely happy with our choice. I can't say enough about the nan that took care of us.

dennis n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

It would be great if you did not have to check in/out on one card swipe and use a different card swipe to enter the building.

Mackenzie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aminata F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simon Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine R.  |  First Impressions 
Rating:
5.0

Fast, friendly, and helpful staff. Overall a great experience!

sharon d.  |  First Impressions 
Rating:
5.0

Everything went very smoothly. Staff very friendly and helpful..The price is amazing compared to other places..thank you!

ELIZABETH B.  |  First Impressions 
Rating:
3.0

After some confusion, the N. Smithfield agent pivoted quickly and made the situation better than expected. I had called earlier in the week and was told the unit was on the ground floor. I asked the person to verify three times because I was told prior it was on the second floor and only a 5x10 unit was available on the first floor. Upon arrival, we were correctly informed the unit was on the mezzanine up 10 steps. No good, especially considering we were storing an upright piano (500 lbs.) Next issue: I had ordered the 5x8 trailer from the N Smithfield location for expediency purposes, then it got unilaterally changed to Cumberland. This added an extra 90 minutes to/fro twice of waste. As you probably know, wasting time on a moving day is not a good thing. Thankfully the person at Cumberland and N. Smithfield were very kind, polite and professional. If they had been disasters, the rating would have been POOR mainly due to the jerking around of reservations and conveyance of inaccurate information leading to undue stress. However, the EXCELLENT onsite agents saved the rating and greatly reduced the stressful situation. U-Haul REALLY needs to get the people with COMMON SENSE and CUSTOMER ORIENTATION on the phone and within reservations. Eventually more and more customers will realize there are other options with equivalent or less induced stress. This type of silliness undermines the U-Haul trade mark. Ultimately the behavior will lead to a Hertz-like business collapse. The customer interface must be crisp on all fronts to be long term successful. Best regards.

Sam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos J.  |  First Impressions 
Rating:
5.0

Great customer services

Jeffrey S.  |  Online Move In 
Rating:
5.0

Tom the manager here is a wonderful man who takes the time to ensure that your storage needs are met to great satisfaction. I cant say enough about the pleasure I've had with this facility.

JENNIFER N.  |  First Impressions 
Rating:
5.0

The whole experience was friendly, detailed and informative...much better than Cube Smart who I switched from.

David J.  |  First Impressions 
Rating:
5.0

The Uhaul team member was professional and courteous. He explained clearly how to use the storage facility and gave me directions for guiding my truck backwards to the entrance. Much appreciated.

Piotr A.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful both on phone and in person

Carol B.  |  First Impressions 
Rating:
4.0

I have had limited contact, however the staff has been competent and friendly. Corporate policies SUCK! This may mean I might not use you in my next move, despite the high quality of your staff.

Greg C.  |  First Impressions 
Rating:
5.0

the employee was very helpful

Pamela V.  |  First Impressions 
Rating:
5.0

15 min before closing, arrived at site, rented storage unit and emptied 15' truck. Guy at desk didn't flinch. Place is super clean and bright! What's bad is no lift to 2nd floor for heavy items.

Russell R.  |  First Impressions 
Rating:
5.0

The person that took care of us was very good showed us around were our storage unit is how to punch in and how to punch out

Anthony L.  |  First Impressions 
Rating:
5.0

Rented a truck & ultimately a storage unit from this location. Gentleman who assisted me was thorough efficient knowledgeable &courteous. Storage area/unit clean. Easy access.

ANDREA R.  |  First Impressions 
Rating:
5.0

Professional customer service

Angel L.  |  Reservation 
Rating:
5.0

Friendly Helpful People Everything was clean and neat.

PAUL A W.  |  Reservation 
Rating:
5.0

Very helpful on phone as well as in person. Five starts to the on-site reo!!

alicia r.  |  Reservation 
No reviews have been submitted for this location.

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