Store told me i was all set after i filled my box, then they put it into storage rather then ship it. I arrived in WV and over a week and a half later then i was quoted, my box shows up. If i hadnt decided to stop in to location near me to see what was going on, id still have never recieved my box. Called the store many times over the course of a few days with no answer, instead rerouted to customer service line that had no clue what was going on. Manager of North Smithfield customer store needs to do better. Rather then sitting outside vaping or being on your phone, do your job. I asked if my box was all set to deliver, i was told yes and that id pay once i was in WV. Not the case bud, i would have been charged proper if you sent my box out as requested. Honest opinion, id either retrain him or outright fire him. On the plus side, the zipcode 26101 crew need a raise! They found my box, sent the order to ship it, called when it arrived, and brought it to me new home. I really appreciate their help fixing RI's mess
Michael G.Customer Reviews for U-Haul Moving & Storage of North Smithfield
Testimonials From Recent Customers
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No air conditioning in the truck
Eddie A.Our experience with Uhaul was perfect! The communication was exceptional! The men and women that dropped off and picked up the Uboxes were wonderful, very friendly and very professional! Every time we called customer service the people we spoke with were knowledgeable and kind! The way we were able to plan out the dates worked so great for our move. We are so thankful to have found Uhaul Uboxes. The whole experience from beginning to end was a great experience. We highly recommend using this service to anyone. Thank you very much!
Kevin S.The vehicle rental I received was great. My only feedback is that the cab and engine seal compartment was not properly sealed and blew very hot air onto feet when using accelerator and braking controls.
Andre H.I had a great experience and will not only you your company again , but also refer friends and family to your north Smithfield location. Since my visit I have actually invested in your father Company on nasdaq when seeing how many new areas of profitability you have added over the last couple years. My only suggestions would be since asked are 1- have a larger staff on duty at 7am- 2- remove your 20$-100$ fee for returning the rental early and leaving keys in the drop box.
JAMES R.Excellent customer service
David W.It was extremely frustrating that only one person was available to assist customers and that I had to wait 45 minutes to get the keys to my “Self Pick Upâ€. This used almost a 1/4 of my 4 hour rental window.
Tomas G.The man here was very kind. He listened to all of the issues I had when using the truck.
Chavon B.The oil change light is usually on most vechicals I rent.
Glenn F.I like the pick up truck you provide. That's at least the third time I have rented one from you. Very pleased with the experience.
stephen B.To improve for other customers don't keep switching pickup locations while you are scheduled to pick up a truck. The run around is crazy and you don't get compensated for your own gas and mileage that it takes to drive to three different locations after you had a truck reserved for three weeks.
Derek C.Last minute I went to U-Haul and they took care of me right away the guy behind the counter was awesome.
WAYNE S.Gracias
Andrew S.I reserve a car trailer 2 days prior abs the day of pick up they don't have anything so I have to drive a extra half hour towards the opposite direction where I was heading to do the tow And I call customer service they lie and told me I was going to get a $50 refund once I return the trailer and no I paid full price for the trailer
ALBERTO B.The guys at Loyal Movers were great. Arrived early and didn't give me grief even though I was late with the truck. Super chill and professional guys, got the job done efficiently with time to spare. Highly recommend 11/10
DEREK B.Great way to move especially across country
Michael S.Communications and personnel were fantastic
jim B.Excellent Service! Will rent from this location again!
Paul M.The truck was clean Air conditioner did not function properly Manager- very professional Workers - professional
Eddie A.The U-Haul representative was great in helping me. I somehow booked the wrong location because the website used the location the time of booking on the website. She notified the location I accidentally booked and canceled. She was able to get me the trailer I needed. She hooked and unhooked my truck conveniently with no time wasted. Amazing how fast she worked.
Sokhang D.Everything was perfect!
david L.Your website CRASHED 4 times while trying to return the rental after hours. Also the QR code on the window didn't work. Highly disappointed in your website.
James L.This was by FAR one of the best experiences we had while moving. Everyone from Cumberland and North Smithfield as well as Florida was professional and courteous. So very helpful in a stressful time. Thank you to everyone on your team.
Scott B.Help was excellent and I mentioned that this is the reason I continue to rent trucks from them
Chris H.Delivery got bumped back several times because employees didn't enter it into the system, scheduled me for a day when there was no driver, a day when the forklift operator didn't show, etc. same story on the pickup of the unit. Absolutely avoid this location
Jacob C.Your app is horrible.
Sharon O.Our first moving experience using UHaul and UBoxes - definitely won't be our last! It was a 3,000 mile move and we were a bit nervous, but everything was made easy from start to finish, even changes of dates and locations was no hassle. The metal boxes we received were super clean. Definitely recommend UHaul and the UBoxes.
john S.Make sure fuel is over 1/4 fuel because getting fuel almost the minute you get truck is very aggravating
John G.Just stay the way you are! I've used a lot of different storage places and U-Haul is the best
Jeremy M.Very satisfied with the service 👍👍👍👍👍
Norberto M.PUT THE EXACT GAS FUEL BEFORE AND AFTER.
Karin H.We were told to partially empty our pods because they couldn't lift one when it arrived in Auburn WA. We were hung up on when we said we could not do that. Took many phone calls for them to come up with an alternate plan. Asked for a manager to call me which never happened
linda D.My favorite uhaul only one I use quick an easy everytime
Paul H.Box delivery/pick-up drivers in RI & FL were awesome! Would definitely recommend.
Joan F.The vehicle was horribly underpowered. It was almost dangerous and created a road hazard
Jared C.Billing always wrong and refunds have been chanced in past and present. Availability for truck few Always a discrepancy Inconvenience is an always
christine W.Some of the employees at the front desk are rude, disrespectful, and are on a power trip. As if we are hindering them with entering the business. Horrible.
Kelly C.Friendly very professional
WILLIAM D.Nothing. Staff was great and super-accommodating, providing me with a 19.99 van within 10 minutes or less, with no reservation. Could not have been a smoother transaction.
JASON C.Rich was so friendly, informative and helpful. Gracias.
Heather A.Very pleased. will recommend U -Box to all who may be moving, thanks Marc.
Marc R.Very satisfied with service. Associate got me in and out quickly. Very friendly. Very satisfied with process and I would definitely go back if I needed to rent again…
Jeannie V.Using the online app was a confusing and difficult experience and I would have a difficult time recommending using the U-Haul app to anyone
ERNEST S.I waited 25 minutes to pick up after trying to do the mobile check in and it wouldn't assign me the correct truck
Matt S.Brand New truck, NICE!
PETER S.Keep up the good good work.
David F.Everything went smooth. From the guy who checked me in and got the truck- very pleasant and knowledgeable. To the guy who took in the truck upon arrival- very pleasant and friendly. To the customer service guy who answered the phone when I contacted them about a forgotten water bottle. Great service/ experience
TIMOTHY C.Very nice and great staff, Give Them A Raise$$$.
Thomas D.Employee was moody and gave me bad information which directly contradicted what the 1-888 number told me later.
Colton B.Very nice secure facility. Reasonable rates!
Cynthia C. | Overall ExperienceMy only concern is that some items from my unit went missing.
Claudia R. | Overall ExperienceHad trouble finding the unit at first; was expecting more space based on the pictures and description online, but somehow the movers made it work! Was told a lock would be in the unit, but there wasn't.. went to the office and they gave me a free lock without any issues. Overall, smooth move-in experience.
Nicholas C. | Online Move InAfter two years of continued patronage and receiving yet another letter stating my rent would be increased by $10 yet again I had to make the decision to close the account. This rate increase would have put the SMALLEST unit at 85 dollars before taxes. My personal opinion is that you will continue to loose customers if you continue to raise rental rates for existing clients. If anything you should be lowering the rates of clients that are loyal.
Nick Y. | Overall ExperienceJoe, who was manning the customer center was excellent! Extremely knowledgeable, friendly, supportive, and efficient. He made the experience smooth and assisted with all matters quickly and efficiently.
rebecca l. | First Impressionsjust superb
rakesh k. | Overall ExperienceProfessional and friendly staff. Storage was well kept
sherry h. | Overall ExperienceMy unit has an oil puddle on the floor from the tenant above me. It has been wiped up but it is still a slippery stain.
Joseph B. | First ImpressionsMiscommunication from the get go. Two boxes I left for a brief time (1-2) hours disappeared and Ive yet to receive a call back from the manager about it
Christine L. | Online Move InOne month free self storage option was very confusion and unfortunately I did not get it ☹️
VINOTH D. | First ImpressionsEveryone was helpful every time I had a question or problem. You have a great team in north smithfield
Donald G. | Overall ExperienceI had an emergency move, called in the AM to reserve both a truck and a unit. Both we were to go when I got there. In and out in about 10 min, friendly and informative employees. Highly recommend this location!
emily l. | First ImpressionsI'm very displeased that when I moved out was it was 3 days after I paid my monthly monthly Is rent of a $109 I got nothing back pro rated it's braided so 3 days of storage cost me a $109 that's a corporate America rule that is that is just wrong you guys rip me off like $90
WARREN S. | Overall ExperienceThe staff at U-Haul of North Smithfield were always incredibly helpful and polite and the facility is very clean and well maintained. I would highly recommend this location to anyone looking for a storage unit.
Matthew N. | Overall ExperienceShane was amazing to work with. I would highly recommend giving him a raise. He showed me how to get to my unit and go over the card access. He even walked me inside because it was raining outside. Excellent service.
Alexandria B. | First ImpressionsWas very happy to have courteous staff to explain payment plans professional attitude helpful glad to enjoy access to storage us ed keeping safety values friendly atmosphere clean secured never a complaint for handle payment options thanks so much john lineberger
John L. | Overall ExperienceTom is incredible. He's attentive, receptive, thoughtful and helpful and always! Thank you for a great experience at your store.
Jackson D. | Overall ExperienceCustomer for in thy charge me lay payment
Cheikh N. | First ImpressionsThe gentleman that signed us in was very efficient and knowledgeable.le. The place was super clean and nice, We are extremely happy with our choice. I can't say enough about the nan that took care of us.
dennis n. | First ImpressionsVery clean, easy access, the hours were very convenient
Shalyn C. | Overall ExperienceThe Unit I rented via online move-in had apparently already been rented to someone else, and a computer error allowed me to book it. There were no comparable units available so I took a smaller one. While disappointing, the staff were very friendly and as helpful as possible. The facility is highly secure and well maintained. Still glad to store my things there.
Al K. | Online Move InIt would be great if you did not have to check in/out on one card swipe and use a different card swipe to enter the building.
Mackenzie K. | First ImpressionsThe employees were excellent during every interaction. The facility was clean and well maintained. My belongings were safe. I had 3 units and there was no sign of rodent activity. I highly recommend this location.
Alison G. | Overall ExperienceFast, friendly, and helpful staff. Overall a great experience!
sharon d. | First ImpressionsTom has always been super helpful. I also me Howard who was helpful and very kind.
Rachel S. | Overall ExperienceThis U-Haul location is the best U-Haul location in my opinion, and I have been a customer of U-Haul periodically since the 1980's! Of course, there is always room for improvement, but I believe those areas are in the national services like the long wait times when calling the national number (but when you get a human rep, they overall do a great job!).
Donald W. | Overall ExperienceEverything went very smoothly. Staff very friendly and helpful..The price is amazing compared to other places..thank you!
ELIZABETH B. | First ImpressionsVery efficient and convenient.
norman T. | Overall ExperienceLimited space was availble
norman T. | First ImpressionsAfter some confusion, the N. Smithfield agent pivoted quickly and made the situation better than expected. I had called earlier in the week and was told the unit was on the ground floor. I asked the person to verify three times because I was told prior it was on the second floor and only a 5x10 unit was available on the first floor. Upon arrival, we were correctly informed the unit was on the mezzanine up 10 steps. No good, especially considering we were storing an upright piano (500 lbs.) Next issue: I had ordered the 5x8 trailer from the N Smithfield location for expediency purposes, then it got unilaterally changed to Cumberland. This added an extra 90 minutes to/fro twice of waste. As you probably know, wasting time on a moving day is not a good thing. Thankfully the person at Cumberland and N. Smithfield were very kind, polite and professional. If they had been disasters, the rating would have been POOR mainly due to the jerking around of reservations and conveyance of inaccurate information leading to undue stress. However, the EXCELLENT onsite agents saved the rating and greatly reduced the stressful situation. U-Haul REALLY needs to get the people with COMMON SENSE and CUSTOMER ORIENTATION on the phone and within reservations. Eventually more and more customers will realize there are other options with equivalent or less induced stress. This type of silliness undermines the U-Haul trade mark. Ultimately the behavior will lead to a Hertz-like business collapse. The customer interface must be crisp on all fronts to be long term successful. Best regards.
Sam M. | First ImpressionsEvery person I spoke to, either in person at the desk or on the phone, was extremely kind and helpful.
Julia H. | Overall ExperienceThe staff is super friendly. The place is always clean. Low prices definitely will storage again in the future
Richard S. | Overall ExperienceStaff is great .
Robert H. | Overall ExperienceManager and his staff excellent
donna h. | Overall ExperienceMichael was very nice to work with and has great customer service skillset. Provided insight to all our questions and walked away well informed!
jan b. | First ImpressionsWell was very greatful professional service friendly understanding. Explain. Times secured. Helpful courteous. Easy access to. Facility safe. Always helpful
John L. | First ImpressionsYour employees were very nice and very helpful
Ann T. | Online Move InGreat customer services
Jeffrey S. | Online Move InTom the manager here is a wonderful man who takes the time to ensure that your storage needs are met to great satisfaction. I cant say enough about the pleasure I've had with this facility.
JENNIFER N. | First ImpressionsThankyou Tom & Dawn & Mike & Howie & All of You. You are all Great & I hope this survey helps you get a RAISE, you guys work hard!!!! 👊🏍
Claire J. | Overall ExperienceThe customer service was fantastic. I used to rent across the street at cubesmart and it was a nightmare. The people at uhaul go above and beyond and the facility is super clean, easily accessible and safe. When I need storage again, I will definitely be back.
Jennifer D. | Overall ExperienceStaff was very friendly and helpful.
Scott E. | Overall ExperienceLets get that sliding door in the front going. Isnt everything re opening due to covid?
brandon l. | First ImpressionsEverything was perfect. Customer service A+ super super friendly.
Wilson P. | First ImpressionsHad a unit for 2 years Facility was always clean, accessible, and lit well.
Andrew B. | Overall ExperienceDawn, the assistant manager who helped me was outstanding. She couldn't have been any nicer. All around great experience. She went out of her way to help me and it was truly appreciated.
David T. | Online Move InThis was one of cheapest storage locations in the area and the staff is amazing.
Dawn C. | Overall ExperienceHave never used a storage facility so can't compare; however, i have no complaints and overall satisfied. Staff was accommodating.
Rosalie B. | Overall ExperienceDawn was extremely helpful and pleasant during our "move-in" to our storage unit. ¡Gracias!
Jaclyn A. | First ImpressionsThe savings from using U-Haul was incredible everything was easy to access and save my disabled handicapped mother a great deal moving from New Hampshire to storage in Rhode Island for one month. TYVM
Cristi M. | Overall ExperienceEverything I needed with very helpful personnel. Couldn't ask for more.
Kednerlin D. | First ImpressionsThe ladies where I dropped off the trailer were more than accommodating and helpful!
Brent B. | First ImpressionsIt was very disturbing that just a few feet from my storage unit there was a man in the bathroom shaving and washing in the sink. They never even checked into it I was told.
Paula D. | Overall ExperienceReserving a storage unit was quick and easy, hassle free!
Mindy M. | Overall ExperienceBest uhaul experience overall
ADRIANNE H. | Overall ExperienceThe whole experience was friendly, detailed and informative...much better than Cube Smart who I switched from.
David J. | First Impressions