Customer Reviews for U-Haul Moving & Storage of North Smithfield

2,929 comentarios

408 Eddie Dowling Hwy   North Smithfield, RI 02896
(Taco Bell, Walmart)

(401) 762-2178

Ver mapa de la instalación

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.

Servicios en esta ubicación:

Contáctanos

(401) 762-2178

408 Eddie Dowling Hwy
North Smithfield, RI 02896
(Taco Bell, Walmart)

Servicios en esta ubicación:

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Great experience. Randy was very helpful. Quick and efficient!! Showed me my unit and answered all my question. The perfect space. Made it easy to move a baby grand piano into the space. ¡Gracias!

Gail W  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

suzanne l 
Clasificación:
2.0

The team at the location were fine, but the computers were down so it took hours to pick up the trailer

MILES F 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D  |  First Impressions 
Clasificación:
1.0

My unit was filled with mice feces disgusting amount ruined half of my things in the manager was very unhelpful. Didn't respond to any text messages or phone calls.

Melissa C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON M 
Clasificación:
3.0

We rented a trailer from RI to CT. We told them we wanted to return it to one near us the same day. They changed our drop off location more than once. Then was told we would have to wait until the next day and call cooperate. Cooperate told me I had to drop it off at another location a half hour away from my house. Whole experience was ridiculous and no one was helpful.

JOSEPH M 
Clasificación:
5.0

Bueno

RAMON R 
Clasificación:
5.0

Customer service rep, Brian, was very helpful, took his time with paperwork, attaching the trailer, very nice and kind. He was patient with me, when verifying all lights worked.

DIANE D 
Clasificación:
4.0

I rented a flat bed trailer.the employees were clueless with the computer system. It took almost an hour to get out of there and the boot. They did not have the trailer that I needed. I asked to speak to a manager. A gentleman said I am the manager has nothing I can do for you pretty much brushed me off. I was very upset. It was very unprofessional. I had to take a different trail and make it work. It wasn't easy ended up costing me more money in the long run very unprofessional I'll never rent from you guys again.

TIMOTHY C 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephan M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S 
Clasificación:
2.0

Slowwwwww. Only two guys working and the line was nearly out the door.

Daniel Z 
Clasificación:
1.0

My price went up to 105 for a 5x10. You advertise that same size for 15 month cheaper. So as a long time loyal customer, you made me pay more than brand new customers. I'm appalled and will share this experience with everyone I know.

Jake L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C 
Clasificación:
4.0

Counter guy was decent, quiet but got me upgraded after I saw the actual truck

WILLIAM B 
Clasificación:
5.0

El cliente no dejó un comentario.

Deb G  |  Overall Experience 
Clasificación:
4.0

Good service and a very good atmosphere... very helpful with everything from paper work to hooking up the trailer

Anders T 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE G 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene G 
Clasificación:
1.0

In the same day I was at a Uhaul site in Warwick (Post Rd) and in North Attleboro. North Smithfield site was deplorable. The rep literally stunk. He wasn't rude but he was snappy in the sense he just had no communications skills. Sliding doors were all broken. He was the only staff person on. I waited 10 minutes for anyone to come into the store. I looked for someone in the Maintenance room-which was also a mess. Not good. I've worked with that site in the past so I don't know what happen.

CHERYL M  |  First Impressions 
Clasificación:
5.0

Always a pleasure to deal with this location and their team. I never even look at another vendor; thrilled with UHaul.

CHRIS L 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D 
Clasificación:
4.0

Very Good service

jeffery t  |  Overall Experience 
Clasificación:
4.0

One of the tires on the equipment rented to us threw its tread cap only about 20% of the way into our 1,400 mile journey. Another of the tires was badly worn. This is hardly good maintenance.

CLYDE T 
Clasificación:
1.0

Hire better staff.

MATTHEW P 
Clasificación:
5.0

The gentleman there the older guy with a beard is super knowledgeable and very professional

CHARLES K 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH D 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT K 
Clasificación:
5.0

Excellent customer service!

KARLA P 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN S 
Clasificación:
3.0

Customer service person wasn’t in the greatest mood but it was decent enough to come back again if I need to.

Sweety S 
Clasificación:
2.0

El cliente no dejó un comentario.

LYNN B 
Clasificación:
5.0

The staff was polite and knowledgeable. Clean and well lit.

Mildred V  |  First Impressions 
Clasificación:
3.0

Air bag light? Gas light on.

TODD T 
Clasificación:
5.0

Friendly and helpful gentleman that took of me on this rental. This was a good experience. If I ever need to rent again , I will be there. Thank you,! 

SUSAN L 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA O 
Clasificación:
5.0

The online process was very helpful ans the customer service on site was excellent!!

Robinson V  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P 
Clasificación:
3.0

El cliente no dejó un comentario.

Brianna D  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose B  |  Online Move In 
Clasificación:
5.0

The app needed better WiFi or cellular service to actually get it to work and I wasted 40 minutes trying to get the truck dropped off with the app. I even went down the road for the app to work better but the pictures had to be done again, I just gave up. The app is good idea but definitely needs work to allow you to upload pictures later or something like bypassing pictures to check out then upload later.

DAVID O 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE T 
Clasificación:
5.0

Very clean and rodents free. Auto lights. Hours are great  

Genevieve R  |  Overall Experience 
Clasificación:
5.0

We had excellent customer service from Jordan today and the uhaul was just what we needed for our move!

WILLIAM R 
Clasificación:
3.0

.

ANTHONY K 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T 
Clasificación:
2.0

Have the reservation equipment ready. Have clear instruction on pick up. Have someone available at the register especially for reservation times.

HEATH K 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE P 
Clasificación:
5.0

Brad was amazing as always. 10/10 experience and will always go there for my needs.

SYED S 
Clasificación:
5.0

Customer service was great. Very friendly and accommodating

JONATHAN M 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURIE P 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER S 
Clasificación:
4.0

Issue with the dial for turning headlights on and off and there was no windshield fluid for the wipers.

John P 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne A  |  Overall Experience 
Clasificación:
5.0

I really can't think of anything. The people at this location are true professionals and second to none. This isn't my first time going to this location and it won't be my last time.

MATTHEW B 
Clasificación:
5.0

Everyone I encountered there was very proficient at what they were supposed to da and did it right. It was an easy and smooth transaction from start to finish. Praise your employees for doing a great job.

Simone B 
Clasificación:
5.0

Brian and Kim were absolutely wonderful to me. They went above and beyond to make sure I got the unit I wanted. I would recommend this Uhaul to anyone in the area. Job well done.

Priscila S  |  First Impressions 
Clasificación:
5.0

I really appreciated the staff here. They went above and beyond and were easy to work with. Excellent customer service and a GREAT facility. Clean and well kept

Erica B  |  Overall Experience 
Clasificación:
3.0

Crew was returning vehicle was rude and just not friendly and not helpful at all kept pointing fingers instead of cooperating

Charles W 
Clasificación:
5.0

Excellent service from start to finish. Brian, Randy, Ayden were all professional and courteous.

SYED S 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL D 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICA R 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE B 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M 
Clasificación:
5.0

I used this location eight years ago and used them again because of their excellence even though there are many more convenient locations. They didn't disappoint. They were extremely well organized and friendly.

Clyde T 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENDA M 
Clasificación:
5.0

The only thing I can think of is letting the customer know ahead of time that do take pictures of all four sides of the vehicle. I know as a customer they want you to inspect all four sides of the vehicle before renting. However, I was told after being out there for 20 minutes that I had the oldest vehicle. I found so many scratches and dents that weren't marked just because the vehicle has been through so much. It would've been nice to know that it was the oldest and most banged up vehicle that I could just take it in that if they had taken the pictures like they said, and they know the whole vehicle they would know if there are any new scratches or dents. It would've just save me some time knowing that instead of me spending the time to try to circle in detail everything that's not marked X which I do not wanna be liable for.

SHAUN C 
Clasificación:
5.0

Even with road construction, access to location was easy in & out. Will be even better when all construction barriers are removed! Reserved vehicle was ready for pickup time requested!!

LORRAINE P 
Clasificación:
5.0

The clerk was extremely nice and very helpful

LUIS H 
Clasificación:
5.0

El cliente no dejó un comentario.

EUNICE G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCEL M 
Clasificación:
5.0

Brian was amazing. We have been having such a rough time the last few months with kids injuries and some health setbacks and we needed to get the unit closed out. He was so helpful and it was just such a great experience after having so many things go wrong the last few months. He really did go above and beyond for us and he deserves recognition for his outstanding customer service!

Angelique L  |  Overall Experience 
Clasificación:
5.0

Wonderful experience. Keep it up.

DEREK H 
Clasificación:
5.0

Great job

WhitfieldHelen D  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B 
Clasificación:
3.0

If equipment is used a half a day it should be half price because if a customer comes in you will rent that equipment out and that’s should be against the law please do email me back with your thoughts Jim

JAMES W 
Clasificación:
4.0

El cliente no dejó un comentario.

HARLEY B  |  Overall Experience 
Clasificación:
1.0

Left property in the uhaul and gm refused to call anyone or even come out,

REBECCA M 
Clasificación:
5.0

Loved the 24 hour drop off and got credited for returning it early. Great experience

KEVIN D 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C 
Clasificación:
4.0

El cliente no dejó un comentario.

DOMENIC D 
Clasificación:
5.0

Friendly Brian the best guy I ever meet before

ALEKSANDAR B 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC M 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY W 
Clasificación:
5.0

Jordan was incredibly helpful. He definitely went above and beyond to help me with my reservation!

SHANNON V 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE S 
Clasificación:
3.0

Consider a facility with an elevator.

Susan B  |  Overall Experience 
Clasificación:
5.0

Best storage placeever! but too many $$ increases..every few months another increase. I just got to the point where I couldn't afford it anymore and no lift or elevator for an old person like me in my late 60s.thank you! Liz

ELIZABETH B  |  Overall Experience 
Clasificación:
5.0

I shop around and even though this place is further this place is reasonable and the cheapest so far

Donna J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GRISELLE O 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew A  |  Online Move In 
Clasificación:
5.0

The location and help was top shelf. The app? Abysmal. I'll sooner carry my stuff box by box on foot before I use that app and deal with "authenticating" my IDs to get a truck. Sat there waiting 10 minutes, chatted in, waited another 5 minutes. Thankfully the associates inside have more a clue than the Corp Directors who push that app.

JOSHUA S 
Clasificación:
2.0

Rental prices are outrageous, truck ran extremely poor, transmission felt like it could go at any moment leaving me stranded. Floor of unit soft in multiple spots.

TIMOTHY L 
Clasificación:
1.0

You guys are THE WORSR SCAMMING PIECE OF SHIT COMPANY AROUND! You're a bunch of lieing people who DO NOT care about ANYTHING BUT scamming the people who use your vehicles! I would NEVER EVER EVER EVER RECOMMEND Someone to use your "company"!

BENJAMIN C 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F 
Clasificación:
5.0

I had my unit since September of 2018 I felt a bit melancholy when I turned my card in yesterday, I had it for so long. UHaul of N. Smithfield keeps their building and units clean and always checking them for any disturbances and if anything doesn't look right. Thank you!!!

Carol H  |  Overall Experience 
Clasificación:
5.0

Uhaul doing a good job

PHILIP C 
Clasificación:
5.0

10pm is too early 12am must be better to access to the unit

MOHAMED D  |  First Impressions 
Clasificación:
3.0

I called North Smithfield the beginning of October as I was moving two or so weeks later. When I called initially, I was helped by a woman who booked me an appt for trailer installation October 14. This was great because it was really the only day I had to get this done. This appt was reflected in my U-Haul app. The next day or two later, I saw the appt had been changed to the 15th in the afternoon--no one called me, consulted with me, or alerted me. I found out all on my own. I was under a very strict time constraint, so this appt did not work at all. I called North Smithfield, and talked to the assistant manager, who was kind but unable to help me and told me to call back and talk to the manager Jordan King. After a couple of days, I was finally able to get ahold of him. His customer service was substandard. He seemed bored and rushed and dismissive. He said it was a "miscommunication" and that the appt was always booked for the 15th (it was not as it was reflected in my app for the appt I initially agreed on) and told me he would call around to other locations for appts and would call me back "in a little while." I NEVER heard from him. Around 3:30 that afternoon, I called again. The time, everyone was busy so the call got forwarded to the contact center, who sent me to scheduling, who told me Pawtucket had an opening on the 14th, and said I could try calling there. I did and was helped by a wonderful woman. That day, I was on the phone for a good hour trying to rectify an error that I did not make and nobody at North Smithfield seemed to care or want to help correct their error. I was five months pregnant, and needed to pack in order to move several states away, and I did not need this high level of stress and anxiety. This was an error that I did not make yet I was paying the price. I was very disappointed with this location. Thankfully, everyone in Pawtucket was kind and the installation took place in an hour and a half, so that part of the process was done. Picking up the U-Haul in North Smithfield was fine, but the process leading up to that point was awful and did not need to happen the way it did. I hope, in the future, the manager can be more helpful. You cannot play with peoples' time. I was on such a strict time constraint that if something happened and I could not get the hitch installed, I'd be in an emergency situation as my apartment would no longer be mine by a certain day and I'd have no utilities either at 5 months pregnant and in the middle of uprooting my life. I would not recommend this location to others' as clearly this location does not care about customers.

DIANA M 
Clasificación:
2.0

there was a box that wasnt mine.

Christopher O 
Clasificación:
5.0

El cliente no dejó un comentario.

leo k  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean C 
Clasificación:
5.0

El cliente no dejó un comentario.

AIDA W 
Clasificación:
5.0

When i first rented my unit the young man who was working that day was soo helpful. He actually carried my cefar chest up toy unit for me. I doubt he was supposed to be that helpful, and im sorry i didn't get his name but he was more than awesome. Eveyone i saw was super friendly and helpful. I would rent there again and highly recommend the place to others.

Michele H  |  Overall Experience 
Clasificación:
2.0

Breaks were "use 2 feet to stop" bad. Location was unlit and has no security. So it was sketchy for a 6am pick up/drop off. The truck was parked backed into the woods/trees so when we went on the scavenger hunt to find the keys (because they weren't at the building where we were told to pick them up), we had to put in a letter code to a lock in the dark while holding branches away using our phone flashlights. Not a nice way to do business. Also, photos were taken prior to driving off (for our protection) including fuel and mileage, but we were still charged extra for fuel even though it was exactly as it was when we picked it up. All in all we wouldn't rent from this location unless we picked up/dropped off during regular business hours so these issues would be addressed immediately.

Dinna F 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIE D  |  First Impressions 
Clasificación:
5.0

Professional

JORGE C 
Clasificación:
5.0

El cliente no dejó un comentario.

TRISTAN L 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M 
Clasificación:
5.0

Start to finish perfect. Thank you

ROBERT Z 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY J 
Clasificación:
5.0

Only issue I had was. I only had the unit for one week. When I went to return it I was refunded nothin.

JOANNE B  |  Overall Experience 
Clasificación:
5.0

Keep up the great work the place always look clean , the worker amazing 🤩

ZILLA D 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA B 
Clasificación:
5.0

El cliente no dejó un comentario.

WILFREDO S 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G  |  Overall Experience 
Clasificación:
5.0

Your manager Jordan is an Ace. 30 years sales and customer service trainer I don't throw out compliments lightly. He.is great

Paul L 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEEN F 
Clasificación:
5.0

Brian was attentive to my needs and very helpful.

BRIAN B 
Clasificación:
4.0

El cliente no dejó un comentario.

BIY G 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla C  |  Overall Experience 
Clasificación:
5.0

N/a

Serth L 
Clasificación:
4.0

El cliente no dejó un comentario.

Maren M  |  Overall Experience 
Clasificación:
1.0

When you get told you get reimbursement for unused miles when you ask BEFORE you give them the estimated miles and then you dont its frustrating. I only used about 50 out of 100 miles and then I call and email uhaul directly with no response it's frustrating it's like throwing away 50 dollars would not recommend you should atleast make people aware of that.

JOHN S 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH A 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy A  |  Online Move In 
Clasificación:
5.0

Jordan the manager was awesome. Very patient when my debut card was screwed up. Gave me a good walk through and indoctrination

Paul L  |  First Impressions 
Clasificación:
5.0

N/a

Alicia T  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

DEANNA L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George L  |  Overall Experience 
Clasificación:
5.0

All good

SRIHARSHA I  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAMIAN M  |  First Impressions 
Clasificación:
3.0

Everything was great until I got sick an was having some money issues and my phone an internet was off so i couldn't check my email and I got behide and I never got anything in the mail from them then I was trying to work with them and they wouldn't let me make any payments they wanted the whole balance . And I lose my stuff was not happy

Hope L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rena J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

richard s  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon d  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon d  |  Overall Experience 
Clasificación:
2.0

For me to go to my store I had to go when the office was open because the car they gave me never work. I went there five times to change the car and never work. They told me they only store they have available at the time I went was in the second floor and there's no elevator there.

Sonia C  |  Overall Experience 
Clasificación:
4.0

The app is very hard to use, it takes a long time to load anything you click on.

Jilian B  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Enrique M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt D  |  Overall Experience 
Clasificación:
5.0

Super easy and the staff was very friendly

Anna B  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G  |  Online Move In 
Clasificación:
5.0

Some rodent activity but that's to be expected.

Catherine S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pat d  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn G  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald D  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA C  |  Overall Experience 
Clasificación:
5.0

Really appreciate it. Excellent facility

Jeffrey c  |  Overall Experience 
Clasificación:
5.0

I just changed the credit card I use to auto pay. I have rented a space for ? 2 years. It was the best place I could have come! The space is clean well lit safe!!!!! The staff is more than accommodating. Helpful polite friendly. I am more than happy here!!!

Michele M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda H  |  Overall Experience 
Clasificación:
5.0

Respected there help.

Linda B  |  First Impressions 
Clasificación:
5.0

You charge way to much money , for a 10×10 I paid 164 then you went up to 175.

Kathy B  |  Overall Experience 
Clasificación:
5.0

Enjoyed the experience

LAWRENCE D  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff especially Jordan

Anne A  |  First Impressions 
Clasificación:
5.0

Everything went great. Wish there was an elevator up to the second floor, and was a little worried about a mouse trap inside the unit. Other than that everything is nice

Kyle P  |  Online Move In 
Clasificación:
5.0

the north Smithfield crew whether there still or not since my first unit in 2020 until my last in 23 have been amazing and made the process one less stress for me I seriously support raises for everyone still there

SUNNY F  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful with all my needs.

Debra R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alison w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nino K  |  First Impressions 
Clasificación:
5.0

Very friendly and love the price. Very convenient access and loved having the access to carts for moving things in. Hallway are nice and large Great service

Imelda L  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek B  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

rokhaya l  |  Overall Experience 
Clasificación:
5.0

The storage room I had was a room inside the giant warehouse type building, which is definitely a plus because you were totally out of the elements while accessing the storage unit. The building is not heated but it never got too low or too high a temperature which was also a plus. The manager of this facility was also vey friendly and helpful when needed. The only negative was that I am tall, 6'2" and I could not stand totally upright within the unit and I actually hit my head on the sprinkler head, located on the ceiling while I was there once. So, if you are tall, be very careful that you don't hit your head. There are also convenient parking areas that are at different heights to the loading doc, based on the vehicle you are driving. We used carts (like at Home Depot) to transfer our things.

Alfred M  |  Overall Experience 
Clasificación:
5.0

The young man, Henry M, that assisted me was professional, friendly and informative. He showed me where my unit was. Where equipment like carts were kept; and how all cards and keys were used. Went over rules, hours, etc. And said he would be happy to help if things changed. The unit was very clean, exactly as described online. I reserved the unit online and my reservation was waiting when I arrived on the date picked for move in. Would recommend U-Haul for anyone looking for storage. Prices very reasonable compared to other storage companies. Would highly recommend.

Beverly E  |  First Impressions 
Clasificación:
5.0

3 times I have used this particular facility and all 3 times I am very satisfied with all their provisions, services and customer service ! (There have been 2 different Owners/General Managers during that time...Thomas and Jordan, I believe...both excellent). I have recommended this particular facility several times to family and friends alike.

Tina L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy H  |  Overall Experience 
Clasificación:
4.0

The storage unit was not cleaned

Stephanie Y  |  First Impressions 
Clasificación:
3.0

Need more carts for people to use to help moving. We sit should be more clear regarding split level spaces. They're listed as first floor but really are not. Unit still had a couple pieces of trash in it but overall clean. Employees were helpful.

Laura P  |  Online Move In 
Clasificación:
4.0

The rates kept going up and up

Edward T  |  Overall Experience 
Clasificación:
5.0

Everything was seamless from the initial reservation to "store in" day to easy access. The staff was readily available, very helpful, and patient.

alison w  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel h  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

becky a  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla D  |  Overall Experience 
Clasificación:
5.0

Very pleasant and helpful respectful staff

Xenophon S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R  |  First Impressions 
Clasificación:
5.0

Jordan, you were extremely helpful and I can't tell how how much I appreciated it after a day that was not going very well.

brandon s  |  First Impressions 
Clasificación:
5.0

Thank you for being so kind

Kathy B  |  First Impressions 
Clasificación:
1.0

I am being charged an extra month. I went and cleaned out my unit and went to the office to close out my account days before my next payment. I was told I was all set. Then a day after I am normal charged I was hit with the payment automatic drawn out of my debit account, putting me in a negative draw. Now I am waiting for the payment to finalize so I can dispute it with my bank.

Michael P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harris H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne I  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela V  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

marc s  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Piotr A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIELA A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M  |  Overall Experience 
Clasificación:
5.0

The young man that checked me in and gave me a tour was very professional and welcoming to new customers. Explained everything in detail.

Matt D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie t  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patience m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL A  |  Overall Experience 
Clasificación:
3.0

Don't like the fact that the next two weeks I paid for and am not getting reimbursed for those two weeks . I would not recommend to a friend.

Robert J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

guy f  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaira S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P  |  First Impressions 
Clasificación:
4.0

The gentleman that helped me at the north Smithfield RI location was fantastic a true asset to your team!

ciro w  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

John L  |  First Impressions 
Clasificación:
4.0

The people you have work in there very professional I’m impressed Steven

Steven C  |  First Impressions 
Clasificación:
5.0

The whole process was easy and an added bonus is that the cost of the unit was considerably less than other places I had previously looked at.

Kathleen S  |  First Impressions 
Clasificación:
5.0

The only thing I would recommend is please tell anyone asking about the size of unit a 5x10 definitely will not fit a while / half apartment as I put my couch and small entertainment center with boxes and a rug and it is a tight tight fit I would say 5x10 would be for boxes only

Tanya K  |  First Impressions 
Clasificación:
5.0

The only snag encountered was not because of anything employees did. The building was repurposed from another business, and in my unit some nails from where the old business had a wall still had their heads sticking up in the floor, making it a little difficult to slide some items into my space. This could easily have been resolved at the time the building was repurposed using an angle grinder. To reiterate, the above is not something the employees had any control over. Fueron muy útiles y amables. My comments above may not be held against them.

Steven E  |  First Impressions 
Clasificación:
5.0

The place is always very clean. There's a man named Howard Hewitt who works there who helped me while I was with my two children and he helped me with the trolley to my car and I didn't even ask him. Things like that make a difference, especially to an overwhelmed mom with two small children! Every time I've seen him he is working hard and cleaning everything. One of the kindest humans I've ever met.

Kassandra H  |  First Impressions 
Clasificación:
1.0

When making the reservation I was not told they do not let you put it on a charge card. Showed up to pick up and pay was told debit or cash. Went home to get the cash then was told I needed a military ID or passport to leave with them until we returned the truck. Then had to have my son show up with a debit card. After emptying my storage at uhaul which I only had for 6 days out of the month was told they don't Reimburse for unused days. Well ain't that some double dipping. RENTER BEWARE. Find a local non commercial company to do business with that take time to explain everything at one time. Will never do this again. U store it that leave a Box trailer at your house then transports it when your ready. NEVER AGAIN U HAUL. TRY TO RESOLVE. HAHA ANOTHER JOKE ON ME

Donna S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

holly f  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald W  |  Overall Experience 
Clasificación:
5.0

The storage units height is too low constantly hitting my head, it's for short people

Heather J  |  Overall Experience 
Clasificación:
5.0

You should charge a little extra fee on every customer so we can have access for a dumpster during the process of bringing furniture they brake then we have to take it back with no place to dump it having every one that pays has the privilege of using the dumpster

Nestor R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joselys C  |  Overall Experience 
Clasificación:
4.0

We tried to access our unit after hours and our card would not let us in. That was our only problem

alicia r  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M  |  First Impressions 
Clasificación:
5.0

My customer music was extremely great I’ve used them in the past uhaul is about $30 cheaper with all places I’ve check out

Donna J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara G  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter V  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy M  |  Overall Experience 
Clasificación:
5.0

Jordan King was very helpful and courteous. I would recommend this facility very much.

Home C  |  Overall Experience 
Clasificación:
5.0

Very clean, staff is friendly, rates for the units are the best around. Can't complain one bit

Keith K  |  Overall Experience 
Clasificación:
3.0

Took over and hour to rent a unit and then was told because I had cash that it's be too difficult to make change. Took three people to figure the process out and when I still wanted to rent a truck they made it seem impossible so I didn't.

Corey R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele B  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine W  |  Overall Experience 
Clasificación:
1.0

I had nothing but trouble because I paid weekly for my storage area. I kept getting letters every day saying i was behind in my payments. I am out of there and the last letter I got from the office said you owe me $10.10 and I would like my money. My bank sent the checks every Friday for my payment and for three or four month I was told my checks were not received when they were. So I am glad to be out of there.

DOROTHY D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan G  |  First Impressions 
Clasificación:
5.0

Very helpful and knowledgeable staff and general manager.

Elyse B  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Briel D  |  Overall Experience 
Clasificación:
5.0

Personal amable

Alfred M  |  First Impressions 
Clasificación:
5.0

The team was fantastic from the word go. 5 staff and the Manager were awesome, with support and guidance. The only negative feedback was one of the bathrooms at the storage entrance had overflowing bins and bathroom was dirty in the morning. When I went back at the end of the day the state of the bathroom did not change. Also, the one way 20 feet truck needs work on the transmission. It never changes appropriately.

Asiwome T  |  First Impressions 
Clasificación:
2.0

Get better customer service. Had a unit with you guys for close to 6 yrs maybe more. Went with the place across the street when your customer service went down the drain. You should really reconsider your late policy and the exemptions for long term customers. I will never even use uhaul to move again. That experience was a disaster also bc of unwarranted and unknown fees and rules. Get it together uhaul.

Rachel C  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

AWA D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope L  |  First Impressions 
Clasificación:
3.0

Facility itself was good. My unit was near the front and very convenient. The man who helped me when I purchased was helpful, but the man who was there the last two times and closed me out seemed preoccupied moving vehicles outside.

Meaghan M  |  Overall Experience 
Clasificación:
5.0

My overall experience of this facility was excellent. My only complaint is I had my unit emptied on the evening of the 6th and contacted them on the 7th that I was moved out and I am charged a full month's rent for being over by one day.

Linda C  |  Overall Experience 
Clasificación:
5.0

I would choose this storage facility again having had a very different experience at another facility. I wish I'd gone here in the first place for my storage and equipment rental needs. Staff were courteous and helpful and facility was clean and well lit.

Karen N  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

alex d  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana E  |  First Impressions 
Clasificación:
5.0

Very nice secure facility. Reasonable rates!

Cynthia C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R  |  First Impressions 
Clasificación:
5.0

My only concern is that some items from my unit went missing.

Claudia R  |  Overall Experience 
Clasificación:
4.0

Had trouble finding the unit at first; was expecting more space based on the pictures and description online, but somehow the movers made it work! Was told a lock would be in the unit, but there wasn't.. went to the office and they gave me a free lock without any issues. Overall, smooth move-in experience.

Nicholas C  |  Online Move In 
Clasificación:
3.0

After two years of continued patronage and receiving yet another letter stating my rent would be increased by $10 yet again I had to make the decision to close the account. This rate increase would have put the SMALLEST unit at 85 dollars before taxes. My personal opinion is that you will continue to loose customers if you continue to raise rental rates for existing clients. If anything you should be lowering the rates of clients that are loyal.

Nick Y  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaya M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

maria r  |  First Impressions 
Clasificación:
5.0

Joe, who was manning the customer center was excellent! Extremely knowledgeable, friendly, supportive, and efficient. He made the experience smooth and assisted with all matters quickly and efficiently.

rebecca l  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie T  |  Overall Experience 
Clasificación:
5.0

just superb

rakesh k  |  Overall Experience 
Clasificación:
5.0

Professional and friendly staff. Storage was well kept

sherry h  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette A  |  Overall Experience 
Clasificación:
2.0

My unit has an oil puddle on the floor from the tenant above me. It has been wiped up but it is still a slippery stain.

Joseph B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James H  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey D  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VANICE A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanice A  |  First Impressions 
Clasificación:
1.0

Miscommunication from the get go. Two boxes I left for a brief time (1-2) hours disappeared and Ive yet to receive a call back from the manager about it

Christine L  |  Online Move In 
Clasificación:
4.0

One month free self storage option was very confusion and unfortunately I did not get it ☹️

VINOTH D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth L  |  First Impressions 
Clasificación:
5.0

Everyone was helpful every time I had a question or problem. You have a great team in north smithfield

Donald G  |  Overall Experience 
Clasificación:
5.0

I had an emergency move, called in the AM to reserve both a truck and a unit. Both we were to go when I got there. In and out in about 10 min, friendly and informative employees. Highly recommend this location!

emily l  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissalynn B  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

richard r  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Florence R  |  First Impressions 
Clasificación:
3.0

I'm very displeased that when I moved out was it was 3 days after I paid my monthly monthly Is rent of a $109 I got nothing back pro rated it's braided so 3 days of storage cost me a $109 that's a corporate America rule that is that is just wrong you guys rip me off like $90

WARREN S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy O  |  First Impressions 
Clasificación:
5.0

The staff at U-Haul of North Smithfield were always incredibly helpful and polite and the facility is very clean and well maintained. I would highly recommend this location to anyone looking for a storage unit.

Matthew N  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ken e  |  Overall Experience 
Clasificación:
5.0

Shane was amazing to work with. I would highly recommend giving him a raise. He showed me how to get to my unit and go over the card access. He even walked me inside because it was raining outside. Excellent service.

Alexandria B  |  First Impressions 
Clasificación:
5.0

Was very happy to have courteous staff to explain payment plans professional attitude helpful glad to enjoy access to storage us ed keeping safety values friendly atmosphere clean secured never a complaint for handle payment options thanks so much john lineberger

John L  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julie m  |  Overall Experience 
Clasificación:
5.0

Tom is incredible. He's attentive, receptive, thoughtful and helpful and always! Thank you for a great experience at your store.

Jackson D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann H  |  Overall Experience 
Clasificación:
1.0

Customer for in thy charge me lay payment

Cheikh N  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

David G  |  Overall Experience 
Clasificación:
5.0

The gentleman that signed us in was very efficient and knowledgeable.le. The place was super clean and nice, We are extremely happy with our choice. I can't say enough about the nan that took care of us.

dennis n  |  First Impressions 
Clasificación:
5.0

Very clean, easy access, the hours were very convenient

Shalyn C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM B  |  Overall Experience 
Clasificación:
4.0

The Unit I rented via online move-in had apparently already been rented to someone else, and a computer error allowed me to book it. There were no comparable units available so I took a smaller one. While disappointing, the staff were very friendly and as helpful as possible. The facility is highly secure and well maintained. Still glad to store my things there.

Al K  |  Online Move In 
Clasificación:
5.0

It would be great if you did not have to check in/out on one card swipe and use a different card swipe to enter the building.

Mackenzie K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aminata F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Simon Z  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail F  |  Overall Experience 
Clasificación:
5.0

The employees were excellent during every interaction. The facility was clean and well maintained. My belongings were safe. I had 3 units and there was no sign of rodent activity. I highly recommend this location.

Alison G  |  Overall Experience 
Clasificación:
5.0

Fast, friendly, and helpful staff. Overall a great experience!

sharon d  |  First Impressions 
Clasificación:
5.0

Tom has always been super helpful. I also me Howard who was helpful and very kind.

Rachel S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ernie l  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando E  |  Overall Experience 
Clasificación:
5.0

This U-Haul location is the best U-Haul location in my opinion, and I have been a customer of U-Haul periodically since the 1980's! Of course, there is always room for improvement, but I believe those areas are in the national services like the long wait times when calling the national number (but when you get a human rep, they overall do a great job!).

Donald W  |  Overall Experience 
Clasificación:
5.0

Everything went very smoothly. Staff very friendly and helpful..The price is amazing compared to other places..thank you!

ELIZABETH B  |  First Impressions 
Clasificación:
5.0

Very efficient and convenient.

norman T  |  Overall Experience 
Clasificación:
4.0

Limited space was availble

norman T  |  First Impressions 
Clasificación:
3.0

After some confusion, the N. Smithfield agent pivoted quickly and made the situation better than expected. I had called earlier in the week and was told the unit was on the ground floor. I asked the person to verify three times because I was told prior it was on the second floor and only a 5x10 unit was available on the first floor. Upon arrival, we were correctly informed the unit was on the mezzanine up 10 steps. No good, especially considering we were storing an upright piano (500 lbs.) Next issue: I had ordered the 5x8 trailer from the N Smithfield location for expediency purposes, then it got unilaterally changed to Cumberland. This added an extra 90 minutes to/fro twice of waste. As you probably know, wasting time on a moving day is not a good thing. Thankfully the person at Cumberland and N. Smithfield were very kind, polite and professional. If they had been disasters, the rating would have been POOR mainly due to the jerking around of reservations and conveyance of inaccurate information leading to undue stress. However, the EXCELLENT onsite agents saved the rating and greatly reduced the stressful situation. U-Haul REALLY needs to get the people with COMMON SENSE and CUSTOMER ORIENTATION on the phone and within reservations. Eventually more and more customers will realize there are other options with equivalent or less induced stress. This type of silliness undermines the U-Haul trade mark. Ultimately the behavior will lead to a Hertz-like business collapse. The customer interface must be crisp on all fronts to be long term successful. Best regards.

Sam M  |  First Impressions 
Clasificación:
5.0

Every person I spoke to, either in person at the desk or on the phone, was extremely kind and helpful.

Julia H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L  |  Overall Experience 
Clasificación:
5.0

The staff is super friendly. The place is always clean. Low prices definitely will storage again in the future

Richard S  |  Overall Experience 
Clasificación:
5.0

Staff is great .

Robert H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly B  |  Overall Experience 
Clasificación:
5.0

Manager and his staff excellent

donna h  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M  |  Overall Experience 
Clasificación:
5.0

Michael was very nice to work with and has great customer service skillset. Provided insight to all our questions and walked away well informed!

jan b  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen b  |  First Impressions 
Clasificación:
4.0

Well was very greatful professional service friendly understanding. Explain. Times secured. Helpful courteous. Easy access to. Facility safe. Always helpful

John L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen P  |  First Impressions 
Clasificación:
5.0

Your employees were very nice and very helpful

Ann T  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

ellen b  |  Overall Experience 
Clasificación:
5.0

Great customer services

Jeffrey S  |  Online Move In 
Clasificación:
5.0

Tom the manager here is a wonderful man who takes the time to ensure that your storage needs are met to great satisfaction. I cant say enough about the pleasure I've had with this facility.

JENNIFER N  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertrand M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcello D  |  Overall Experience 
Clasificación:
5.0

Thankyou Tom & Dawn & Mike & Howie & All of You. You are all Great & I hope this survey helps you get a RAISE, you guys work hard!!!! 👊🏍

Claire J  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aminata G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY A  |  Overall Experience 
Clasificación:
5.0

The customer service was fantastic. I used to rent across the street at cubesmart and it was a nightmare. The people at uhaul go above and beyond and the facility is super clean, easily accessible and safe. When I need storage again, I will definitely be back.

Jennifer D  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ed f  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful.

Scott E  |  Overall Experience 
Clasificación:
4.0

Lets get that sliding door in the front going. Isnt everything re opening due to covid?

brandon l  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa I  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ed f  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE S  |  Overall Experience 
Clasificación:
5.0

Everything was perfect. Customer service A+ super super friendly.

Wilson P  |  First Impressions 
Clasificación:
5.0

Had a unit for 2 years Facility was always clean, accessible, and lit well.

Andrew B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando E  |  First Impressions 
Clasificación:
5.0

Dawn, the assistant manager who helped me was outstanding. She couldn't have been any nicer. All around great experience. She went out of her way to help me and it was truly appreciated.

David T  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ernie l  |  First Impressions 
Clasificación:
5.0

This was one of cheapest storage locations in the area and the staff is amazing.

Dawn C  |  Overall Experience 
Clasificación:
3.0

Have never used a storage facility so can't compare; however, i have no complaints and overall satisfied. Staff was accommodating.

Rosalie B  |  Overall Experience 
Clasificación:
5.0

Dawn was extremely helpful and pleasant during our "move-in" to our storage unit. ¡Gracias!

Jaclyn A  |  First Impressions 
Clasificación:
4.0

The savings from using U-Haul was incredible everything was easy to access and save my disabled handicapped mother a great deal moving from New Hampshire to storage in Rhode Island for one month. TYVM

Cristi M  |  Overall Experience 
Clasificación:
5.0

Everything I needed with very helpful personnel. Couldn't ask for more.

Kednerlin D  |  First Impressions 
Clasificación:
5.0

The ladies where I dropped off the trailer were more than accommodating and helpful!

Brent B  |  First Impressions 
Clasificación:
2.0

It was very disturbing that just a few feet from my storage unit there was a man in the bathroom shaving and washing in the sink. They never even checked into it I was told.

Paula D  |  Overall Experience 
Clasificación:
5.0

Reserving a storage unit was quick and easy, hassle free!

Mindy M  |  Overall Experience 
Clasificación:
4.0

Best uhaul experience overall

ADRIANNE H  |  Overall Experience 
Clasificación:
5.0

The whole experience was friendly, detailed and informative...much better than Cube Smart who I switched from.

David J  |  First Impressions 
Clasificación:
5.0

My wife and I found this facility to be very clean and well kept. The staff was always friendly and helpful. I highly recommend this facility.

Les D  |  Overall Experience 
Clasificación:
4.0

My only criticism is a policy issue. Canceling monthly use of the 5x5 unit just days after it renewed doesn't result in a credit of unused time - charged for the whole month regardless of used time

Tyler S  |  Overall Experience 
Clasificación:
5.0

Dawn Craig was so great! One woman I talked to on the phone Tuesday 8/6 was also nice and actually helpful. The others in the last week but do much...

Cindy P  |  First Impressions 
Clasificación:
5.0

The Uhaul team member was professional and courteous. He explained clearly how to use the storage facility and gave me directions for guiding my truck backwards to the entrance. Much appreciated.

Piotr A  |  First Impressions 
Clasificación:
5.0

Staff very friendly and helpful both on phone and in person

Lundyn B  |  First Impressions 
Clasificación:
4.0

I have had limited contact, however the staff has been competent and friendly. Corporate policies SUCK! This may mean I might not use you in my next move, despite the high quality of your staff.

Greg C  |  First Impressions 
Clasificación:
5.0

ND

MARK R  |  Overall Experience 
Clasificación:
5.0

Excellent service very satisfied.

Joann H  |  First Impressions 
Clasificación:
5.0

the employee was very helpful

Pamela V  |  First Impressions 
Clasificación:
5.0

Very professional helpful staff. Great experience. Thank you

Nancy G  |  Overall Experience 
Clasificación:
5.0

I could not be happier. I stored my furniture and home goods for almost 2 years and had no problems whatsoever. The staff at are very helpful, knowledgeable and polite. I highly recommend U-Haul.

Marguerite G  |  Overall Experience 
Clasificación:
5.0

I have a very good experience with uhaul costumer services

Josefina A  |  First Impressions 
Clasificación:
4.0

The only thing is the concrete walk inside to get to the units had some holes and in winter could do better with ice & snow removal.

andree h  |  Overall Experience 
Clasificación:
5.0

15 min before closing, arrived at site, rented storage unit and emptied 15' truck. Guy at desk didn't flinch. Place is super clean and bright! What's bad is no lift to 2nd floor for heavy items.

Russell R  |  First Impressions 
Clasificación:
5.0

The first thing you notice is how clean and organized the office and storage areas are. Gracias

bob h  |  Overall Experience 
Clasificación:
4.0

Problem: someone tried to get in our space and broke a key in our lock. We couldn't get in. Had to use power tool to cut lock. No help from UHaul or compensation for broken lock.

howard s  |  Overall Experience 
Clasificación:
5.0

Scheduled my reservation online and it turned out to be a nightmare. The guys that work at this location were very helpful and made my day. Couldn't have asked for any better service.

James F  |  First Impressions 
Clasificación:
5.0

Excellent Space, staff, and Services

Lydia I  |  Overall Experience 
Clasificación:
5.0

H

Steven A  |  Overall Experience 
Clasificación:
5.0

I like to say I didn't have to wait to be help! I give a A+ of service I received... I was greeted with outstanding Customer service! I would love to share with others about renting a storage unit!

Lillian G  |  First Impressions 
Clasificación:
5.0

Tom the local manager is great.

Gary m  |  Overall Experience 
Clasificación:
5.0

I did not visit the facility but rather used U-Boxes. The service was excellent and very efficient. The drivers were professional and courteous. I would absolutely recommend this service to others.

Robert C  |  Overall Experience 
Clasificación:
5.0

Customer service was professional, courteous and knowledgeable. Property is clean, rate expected, and everything you need to move is there at great prices.

Jacqueline M  |  First Impressions 
Clasificación:
5.0

The person that took care of us was very good showed us around were our storage unit is how to punch in and how to punch out

Anthony L  |  First Impressions 
Clasificación:
5.0

Definitely would recommend. thank you.

Jennifer M  |  Overall Experience 
Clasificación:
5.0

Everything went well,I will use it again if and when I move

theodore l  |  Overall Experience 
Clasificación:
5.0

Great service! This is one of the cleanest and well organized Uhaul’s locations I’ve even been to, that always an indication for attention to the details.

bob h  |  First Impressions 
Clasificación:
4.0

Ok

Damien B  |  Overall Experience 
Clasificación:
5.0

Rented a truck & ultimately a storage unit from this location. Gentleman who assisted me was thorough efficient knowledgeable &courteous. Storage area/unit clean. Easy access.

ANDREA R  |  First Impressions 
Clasificación:
5.0

Tom gave the best customer service ever! He was always kind and courteous and went above and beyond for his customer! Will definitely recommend Uhaul on Eddie Dowling Hwy 02896 to everyone!

Jillian M  |  Overall Experience 
Clasificación:
5.0

Excellent customer service. Clean facility

Lois M  |  Reservation 
Clasificación:
5.0

Extraordinario servicio al cliente

Eddie G  |  Overall Experience 
Clasificación:
5.0

I had the u boxes delivered to my house so I never went to the facility. Your survey is forcing me to answer those questions. There is a typo in the last bullet point of your Please note: section.

chris h  |  Overall Experience 
Clasificación:
4.0

Ninguno

Kevin H  |  Overall Experience 
Clasificación:
5.0

Above and beyond service. Courteous, professional, and customer friendly.

gerry n  |  Overall Experience 
Clasificación:
5.0

I did my homework,the UHaul U-Box price and convenience couldn't be matched! Richard delivered the U-Box in a professional manner and Manager Tom was helpful with my questions. Thank you UHaul!

Lora m  |  Overall Experience 
Clasificación:
5.0

Awesome would definitely recommend them.

Sandra P  |  Overall Experience 
Clasificación:
5.0

Very helpful and professional staff!

jody g  |  Overall Experience 
Clasificación:
5.0

Great service!

Mary S  |  Reservation 
Clasificación:
5.0

Professional customer service

Angel L  |  Reservation 
Clasificación:
5.0

Great place, love the convience of 24 hours and friendly staff.

James W  |  Overall Experience 
Clasificación:
5.0

Needed to store my belongings while I moved out of state. Getting the unit set up and closing were both simple and pleasant.

stephanie m  |  Overall Experience 
Clasificación:
5.0

Exceptional Customer Service!

Cynthia D  |  Overall Experience 
Clasificación:
5.0

Friendly Helpful People Everything was clean and neat.

PAUL A  |  Reservation 
Clasificación:
5.0

It was an overall great experience! Thank you!

cara c  |  Overall Experience 
Clasificación:
5.0

U Haul is always busy yet makes everyone feel important.

donn a  |  Reservation 
Clasificación:
5.0

Great experience

Bader A  |  Overall Experience 
Clasificación:
5.0

Very helpful on phone as well as in person. Five starts to the on-site reo!!

alicia r  |  Reservation 
Clasificación:
5.0

I couldn’t be happier with my experience at this Uhaul. I’ve recommended it to many friends

Colleen C  |  Overall Experience 
Clasificación:
5.0

Three moves, three rental trucks, 4 pods, and a storage space -- this place got us through it all with a minimum of stress!

jeffrey a  |  Overall Experience 
Clasificación:
4.0

driver was very proffesinal

Robert C  |  Overall Experience 
Clasificación:
5.0

You team was excellent!

EDWARD N  |  Overall Experience 
Clasificación:
5.0

Michelle was amazing and so accommodating. I would use ur company again 100% and she is a huge reason why. She made it so easy for us. Gracias.

Anthony R  |  Overall Experience 
Clasificación:
5.0

The manager Tom is awesome

Arthur N  |  Overall Experience 
Clasificación:
4.0

We did last minute schedule. We were happy about north Smithfield. Not happy about Attleboro. They didn't answer phone.

belinda p  |  Overall Experience 
Clasificación:
5.0

I do have to recommend that the inside storage area be cooled by air conditioning. It is quite stuffy and warm.

James W  |  Overall Experience 
Clasificación:
4.0

While the service at the center was well the total experience of my move was not so well. This format does not support the comments of my total experience so it is sub par also.

Jim F  |  Overall Experience 
Clasificación:
5.0

This long distance move from South Florida was very stressful..I did it with 3 Uboxes Tom is the Absolute Best .. And his team of Michelle, Ricky and the front desk reps are above 5 stars..

patricia L  |  Overall Experience 
Clasificación:
5.0

Tom Sullivan and Michelle were a dream team come true. They made the moving and storage experience as smooth as anyone could have wished for.

ina s  |  Overall Experience 
Clasificación:
5.0

Our delivery person, Michelle was excellent. She knew exactly where to place the boxes to make it as easy as possible to move the contents in and out of the boxes.

Daniel J  |  Overall Experience 
Clasificación:
5.0

Michelle & Richard were amazing! They went above & beyond to place the u-boxes where we wanted them even though it wasn't the easiest location. The staff at the facility was great too!

Christine S  |  Overall Experience 
Clasificación:
5.0

During the shipping process, the lock on my Ubox was damaged and made the box impossible to open. An employee drove to my home to break it open immediately after I called. Servicio al cliente de excelencia.

Sarah K  |  Overall Experience 
Clasificación:
5.0

Staff at both the U-Haul facilities and Michelle, who delivered and picked up the pods, were fantastic, and incredibly helpful. Flexible times, pod sizes, and all I needed to move at one stop.

fran h  |  Overall Experience 
Clasificación:
5.0

Thank you for such a good service

Carmen O  |  Overall Experience 
Clasificación:
5.0

Very pleased

Nancy M  |  Overall Experience 
Clasificación:
5.0

Above and beyond courteous employees always !! Kinda sad I no longer will be having my storage there. Always felt my belongings were safe and sound!

Jo A  |  Overall Experience 
Clasificación:
5.0

Very good service. Thank you

Richard M  |  Overall Experience 
Clasificación:
4.0

The facility and staff met my needs.

ALLEN A  |  Overall Experience 
No se han enviado comentarios para esta ubicación.
  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba