Comentarios del cliente para U-Haul Moving & Storage of North Smithfield
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of North Smithfield
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Robert T. en
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Rui L. en
Staff was very helpful and nice. Thank you
Edwin C. en
absolutely nothing. Dallas is a great person to work with and very knowledgeable
Anthony M. en
Truck was a little dirty. Right side axle made a grinding noise. Very good personnel but would have liked person to walk me around truck vs. I had to do it myself utilizing your AP to check out condition.
Rae E. en
Tom the general manager was extremely rude to me when I had an issue. I do not understand how he feels he can raise his voice to a customer ! I will never use this location again and I will be filing a complaint with corporate about this locatiom,!
Richard M. en
Everyone and everything worked out well at the Rhode Island Location. I cannot say the same at the destination location in Ocala Florida. The U box was delivered to my home in florida with my padlock badly damaged. After a lot of calls on my part the person who dropped off the UboxI was able to get a Uhaul employee not involved in my delivery to come to the house and cut the lock off. This process took over 2 hours. Why is there not a process in place to inspect the ubox before delivery to its final destination?
Lindsay W. en
Vehicle was as advertised and staff was helpful and efficient. The price per mile was a bit high, especially in addition to being required to fill the tank after use. However, the van rental made my move much smoother
Robinson V. en
Special thanks to the customer service representative who assisted me with my rental she was very nice helpful and knowledgeable with me needs and questions the best I have ever had
Alan K. en
Customer service by everyone was just excellent. They treated me like i was part of the U-Haul family. The went way out of their way to be helpful to me.
Christopher T. en
Excellent staff.
Jacob W. en
The girl at the front desk was super helpful and friendly ! Very knowledgeable!!
Wayne D. en
Maintain the current level of customer service. They were very helpful.
Andre P. en
Will be going back up nor
Rosalie B. en
Have never used a storage facility so can't compare; however, i have no complaints and overall satisfied. Staff was accommodating.
ANTHONY M. en
Check simple equipment before renting it. Also handling business in front of you before phone calls would make customers feel respected. One wheel of the dolly I used had no pin holding it in. So I had to get one and put it in. No big deal I needed the dolly that bad I was willing. I don’t need a discount it was only $10 and it worked for whatninneedednit for
Denise M. en
very happy with the service and professionalism. thank you
Rebecka O. en
Your truck had transmission issues
Jaclyn A. en
Dawn was extremely helpful and pleasant during our "move-in" to our storage unit. Thanks!
Cristi M. en
The savings from using U-Haul was incredible everything was easy to access and save my disabled handicapped mother a great deal moving from New Hampshire to storage in Rhode Island for one month. TYVM
John G. en
Need to put elevator in the storage building.
Rick M. en
In person, the experience was fine. My initial experience (online) was a joke).
Robert G. en
Everything was exactly as ordered. Everything was explained perfectly. Excellent experience.
Jeff M. en
Everything went very smoothly on a very busy day for me. I appreciate the speed in which I was in and out. Good job.
Kednerlin D. en
Everything I needed with very helpful personnel. Couldn't ask for more.
William M. en
No problem...location is confusing to return vehicle....staff was wonderful and helpful
Robert M. en
The transaction was clear and explained thoroughly to me. No hidden agendas and the checkout process was accurate and seamless. Great location and staff to deal with today and into the future. Highly recommended!!!!
Brent B. en
The ladies where I dropped off the trailer were more than accommodating and helpful!
Oreste S. en
I started filling the gas tank when I noticed gas spilling out from underneath.. Arranged another truck after I refused to drive it back to the location. Fire dept came and released the other truck but now I smell like gas and am running behind schedule. Terrible experience
Jay B. en
We rented the U-haul using the online option. The truck was warming up when we arrived. It was a very quick transaction and we were on our way. Thank you.
Joanne L. en
The only thing I had trouble with closing the back door
Eddie A. en
Rent out a better local 26 ft truck. This truck needs work. Employees r wonderful
PAOLA O. en
The service was great in Massachusetts, people were timely and contacted every step of the way. When my things got to Texas, was when we started having problems. The local office had terrible scheduling issues, poor customer services and we have to wait 2 weeks for then to be able to drop off our things. A glass hutch, got completely broken. The boxes were difficult to access because Uhaul had put an extra locking device which was to break. The service in Texas was disappointing. It can definitely improve a lot.
Timothy N. en
Just shipped this morning, but so far it's been a breeze and everyone's been helpful and courteous. Thank you.
ANDREW Z. en
All was good for me,,, mention about the SAFE LOCK for the U-BOX,,, my son had one,,, they are great,,, The U-BOX was supposed to be picked up on FRI, Nov 8th,, for the weekend,, BUT was not picked up until MON, 11/11,, no problem for me,,
Andrew W. en
Would appreciate the ability to have a price adjustment if i am returning a truck early. I returned a truck after a 7 day rental 12 hrs early and was told that the price is for the full day and that there was no credits. Would be a nice incentive to bring it back early and keep your trucks available for other customers.
Charles C. en
The person who helped me was fantastic. I am a little ticked though that you charged me a full day for bringing the equipment back after hours Sunday night. I've never had a U-Haul do that before and its not going back out that night.
Raven B. en
At check out the representative could not find the keys to the truck so our move was delayed about 40 min. It was very unorganized for check in and I was left with many questions. The truck was also damaged in many spots when given to me.
Mario P. en
No complaints at my end. My whole experience was excellent! Job well done by the entire team!??
Kevin F. en
Very unorganized and disrespectful. Also over charged me and argued about it.
Jeffrey S. en
staff was friendly and helpful. pickup and drop off were both fairly quick. honestly felt lucky the truck lasted the full 12 miles. the motor sounded like a D-Day landing craft and didn't want to accelerate for anything. whole thing was a rattle-trap on the verge of complete collapse.. but the price was right and the people were nice.
stefanie B. en
My mattress was in the back of the truck and it got soaked from the top of the truck and it's going to take a long time before it dries out
Matthew S. en
no improvement needed, the pickup experience and the drop off experience were both excellent, fast, convenient and hassle free.
Dawn C. en
Mike, Dallas, Joe, Tom, and Adam were all very helpful during my week long rental. I would definitely rent from this location again.
John D. en
I would like to make sure the senior management team of Go U Haul read this. From my first telephone inquiry to learn about the U-haul storage containers to the successful delivery and pickup of the container to my new home in Florida, the experience was flawless. You say what you're going to do and then you do it. This was a painless process for me. Thank you.!!! Whoever is in charge of indoctrinating and driving the total customer satisfaction goal to the employees should be rewarded. JD
Louise P. en
The computer used to make the rental seemed to be in sub par working order.
richard K. en
Friendly staff
Richard G. en
I found the people at UHaul North Smithfield RI professional and a pleasure to do business with, Facility was very clean and cared for. My only disappointment was the 2019 GMC cargo van had manual adjustable mirrors. Had a problem with the passenger's mirror. The top mirror would not hold the adjustment. Traveling down the road, I would be looking at the pavement. I traveled from Providence to NYC and return. Traveling thru the NY interchanges got a little dicey to say the least. I reported the issue to the check in person. Yes, I would use U-Haul North Smithfield again.
Rita D. en
You are charging me an extra 107. Dollar for delivery in my contract does not say that it's no fear after I spent around 15000 and the contract don't say about other charge I am very disappointed with you and I need my money back
Michael K. en
No improvements. Desk clerk was very helpful. She asked a peer to connect the truck/trailer and he jumped right on that. Equipment 100% functional and cab of pick up was clean. Everything was flawless.
Jennifer C. en
Dawn was extremely helpful and knowledgeable. She made our experience seamless! You are fortunate to have her working for you. Thanks for all the help!!
Patrick B. en
Prompt and courteous service along with a well maintained vehicle. Excellent experience
Claire M. en
Excellent service
Jacob C. en
Excellent customer service. Very friendly and knowledgeable. The 20' truck drove good and handled our cargo very well. We hauled building material for a 12x16 shed. I will definitely recommend Uhaul to anyone. Very pleasant experience. ???
Paula D. en
It was very disturbing that just a few feet from my storage unit there was a man in the bathroom shaving and washing in the sink. They never even checked into it I was told.
francisco F. en
Very simple, make sure customers get their reservation. Specially if reserved a week prior .
Paul C. en
Was a good rental experience. In and out quickly at pick up and drop off. Staff very courteous.
DONALD A. en
Great experience! Would definitely use them again.
fiza A. en
For 2 bedrooms the 3 containers were not enough. Sofa and loveseat fit in 1 whole container. Had to squeeze stuff in to fit all of stuff.
Glenna B. en
Both the gentleman who dropped off the box in MA and Aubrey who delivered the box in CA were friendly, professional and accommodating. They provided great customer service.
Mindy M. en
Reserving a storage unit was quick and easy, hassle free!
Patricia M. en
Very fast drop off.
ADRIANNE H. en
Best uhaul experience overall
ALBERT N. en
There are too many steps to check a vehicle out through the mobile website. It should be a faster experience and not a frustrating one.
Molly B. en
The man who did the checkin and checkout was very quick and efficient. It would have been a better experience if he was friendlier. Overall a good experience.
David J. en
The whole experience was friendly, detailed and informative...much better than Cube Smart who I switched from.
Les D. en
My wife and I found this facility to be very clean and well kept. The staff was always friendly and helpful. I highly recommend this facility.
Tyler S. en
My only criticism is a policy issue. Canceling monthly use of the 5x5 unit just days after it renewed doesn't result in a credit of unused time - charged for the whole month regardless of used time
Cindy P. en
Dawn Craig was so great! One woman I talked to on the phone Tuesday 8/6 was also nice and actually helpful. The others in the last week but do much...
Piotr A. en
The Uhaul team member was professional and courteous. He explained clearly how to use the storage facility and gave me directions for guiding my truck backwards to the entrance. Much appreciated.
Carol B. en
Staff very friendly and helpful both on phone and in person
Greg C. en
I have had limited contact, however the staff has been competent and friendly. Corporate policies SUCK! This may mean I might not use you in my next move, despite the high quality of your staff.
MARK R. en
NA
Joann H. en
Excellent service very satisfied.
Pamela V. en
the employee was very helpful
Nancy G. en
Very professional helpful staff. Great experience. Thank you
Marguerite G. en
I could not be happier. I stored my furniture and home goods for almost 2 years and had no problems whatsoever. The staff at are very helpful, knowledgeable and polite. I highly recommend U-Haul.
Josefina A. en
I have a very good experience with uhaul costumer services
andree h. en
The only thing is the concrete walk inside to get to the units had some holes and in winter could do better with ice & snow removal.
Russell R. en
15 min before closing, arrived at site, rented storage unit and emptied 15' truck. Guy at desk didn't flinch. Place is super clean and bright! What's bad is no lift to 2nd floor for heavy items.
bob h. en
The first thing you notice is how clean and organized the office and storage areas are. Thank you
howard s. en
Problem: someone tried to get in our space and broke a key in our lock. We couldn't get in. Had to use power tool to cut lock. No help from UHaul or compensation for broken lock.
James F. en
Scheduled my reservation online and it turned out to be a nightmare. The guys that work at this location were very helpful and made my day. Couldn’t have asked for any better service.
Lydia I. en
Excellent Space, staff, and Services
Steven A. en
H
Lillian G. en
I like to say I didn't have to wait to be help! I give a A+ of service I received... I was greeted with outstanding Customer service! I would love to share with others about renting a storage unit!
Gary m. en
Tom the local manager is great.
Robert C. en
I did not visit the facility but rather used U-Boxes. The service was excellent and very efficient. The drivers were professional and courteous. I would absolutely recommend this service to others.
Jacqueline M. en
Customer service was professional, courteous and knowledgeable. Property is clean, rate expected, and everything you need to move is there at great prices.
Anthony L. en
The person that took care of us was very good showed us around were our storage unit is how to punch in and how to punch out
Jennifer M. en
Definitely would recommend. thank you.
theodore l. en
Everything went well,I will use it again if and when I move
bob h. en
Great service! This is one of the cleanest and well organized Uhaul’s locations I’ve even been to, that always an indication for attention to the details.
Damien B. en
Ok
ANDREA R. en
Rented a truck & ultimately a storage unit from this location. Gentleman who assisted me was thorough efficient knowledgeable &courteous. Storage area/unit clean. Easy access.
Jillian M. en
Tom gave the best customer service ever! He was always kind and courteous and went above and beyond for his customer! Will definitely recommend Uhaul on Eddie Dowling Hwy 02896 to everyone!
Lois M. en
Excellent customer service. Clean facility
Eddie G. en
Great customer service
chris h. en
I had the u boxes delivered to my house so I never went to the facility. Your survey is forcing me to answer those questions. There is a typo in the last bullet point of your Please note: section.
Kevin H. en
None
gerry n. en
Above and beyond service. Courteous, professional, and customer friendly.
Lora m. en
I did my homework,the UHaul U-Box price and convenience couldn't be matched! Richard delivered the U-Box in a professional manner and Manager Tom was helpful with my questions. Thank you UHaul!
Sandra P. en
Awesome would definitely recommend them.
jody g. en
Very helpful and professional staff!
Mary S. en
Great service!
Angel L. en
Professional customer service
James W. en
Great place, love the convience of 24 hours and friendly staff.
stephanie m. en
Needed to store my belongings while I moved out of state. Getting the unit set up and closing were both simple and pleasant.
Cynthia D. en
Exceptional Customer Service!
PAUL A W. en
Friendly Helpful People Everything was clean and neat.
cara c. en
It was an overall great experience! Thank you!
donn a. en
U Haul is always busy yet makes everyone feel important.
Bader A. en
Great experience
alicia r. en
Very helpful on phone as well as in person. Five starts to the on-site reo!!
Colleen C. en
I couldn’t be happier with my experience at this Uhaul. I’ve recommended it to many friends
jeffrey a. en
Three moves, three rental trucks, 4 pods, and a storage space -- this place got us through it all with a minimum of stress!
Robert C. en
driver was very proffesinal
EDWARD N. en
You team was excellent!
Anthony R. en
Michelle was amazing and so accommodating. I would use ur company again 100% and she is a huge reason why. She made it so easy for us. Thank you.
Arthur N. en
The manager Tom is awesome
belinda p. en
We did last minute schedule. We were happy about north Smithfield. Not happy about Attleboro. They didn't answer phone.
James W. en
I do have to recommend that the inside storage area be cooled by air conditioning. It is quite stuffy and warm.
Jim F. en
While the service at the center was well the total experience of my move was not so well. This format does not support the comments of my total experience so it is sub par also.
patricia L. en
This long distance move from South Florida was very stressful..I did it with 3 Uboxes Tom is the Absolute Best .. And his team of Michelle, Ricky and the front desk reps are above 5 stars..
ina s. en
Tom Sullivan and Michelle were a dream team come true. They made the moving and storage experience as smooth as anyone could have wished for.
Daniel J. en
Our delivery person, Michelle was excellent. She knew exactly where to place the boxes to make it as easy as possible to move the contents in and out of the boxes.
Christine S. en
Michelle & Richard were amazing! They went above & beyond to place the u-boxes where we wanted them even though it wasn't the easiest location. The staff at the facility was great too!
Sarah K. en
During the shipping process, the lock on my Ubox was damaged and made the box impossible to open. An employee drove to my home to break it open immediately after I called. Excellent customer service.
fran h. en
Staff at both the U-Haul facilities and Michelle, who delivered and picked up the pods, were fantastic, and incredibly helpful. Flexible times, pod sizes, and all I needed to move at one stop.
Carmen O. en
Thank you for such a good service
Nancy M. en
Very pleased
Jo Ann R. en
Above and beyond courteous employees always !! Kinda sad I no longer will be having my storage there. Always felt my belongings were safe and sound!
Richard M. en
Very good service. Thank you
ALLEN A. en
The facility and staff met my needs.