NOTHING!! I would not rent from any other location then from this location. Always clean, well kept, landscaped beautifully and I have never had an issue with management or equipment. Management is wonderful very kind and professional.
LORIA D.Customer Reviews for U-Haul Moving & Storage of North Pensacola
Testimonials From Recent Customers
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Less people behind the counter coughing their lungs out during a pandemic. Improve your self check in. It was worthless. I still had to go inside and be around someone behind the counter (lady) coughing. A lot. Extremely terrible self check in system. Embarrassingly bad.
Mitchell B.My family and I thorougly enjoyed doing business with this establishment. Friendly, professional, helpful. Gracias.
dennis h. | Overall ExperienceVery helpful staff
Carol C. | First ImpressionsStaff was extremely helpful and friendly
Robert A. | First ImpressionsBoth locations I went to on Davis was nice I would highly recommend each ones
DENISE W.Excellent management team. Convenient location.
William M. | Overall ExperienceAwesome customer service
BRIAN M.There is nothing to improve! This location is amazing with prompt service and friendly staff!
PETER J.ThevStaff at this location is very friendly & helpful
LESLEY T.I ordered a U-Haul and when I arrived to pick it up they didn't have one for me. I flew in from Pittsburgh and took an Uber from the airport to this location and they had no truck. They made me wait while I had movers at my house. Then they said to take another Uber to a different U-Haul location 20 minutes away. No discount or anything for this inconvenience.
JAMES B.well maintained and easy access for loading and unloading
Ron H. | Overall ExperienceVery friendly staff with quick and easy service!
TASHARA G.Fast, professional service
LAKISHA R.Yes , just a little more than I want to pay .over all good
ARLEEN M.Self check in and out was not a pleasant experience
edward O.Best and nicest UHAUL ever!
Laurie H. | Overall ExperienceOutstanding service
adrianne h. | Overall ExperienceOffer 24/7 access to your units.
DONALD S.I was very fortunate to find a storage unit & truck at the end of the month. Good people running that U-Haul & will use them in the past. No hidden fees, just straight up.
Donald S. | First ImpressionsGreat price
Tom S. | First ImpressionsThe mobile app is BAD. Why ask for additional contacts and not say your going to call them to verify??
Daniel C.Mike and Christina Harris are good people and I enjoy doing business with them. I am a returning customer. I have utilized the storage facilities, U-Haul rentals and purchased my moving supplies and lock from them as well. One stop shop. Also I feel safe utilizing their facility and knowing that my personal property is protected and safe as well in their climate control gated facility. Highly recommended and see you again for my next moving needs.
Karen L. | Overall ExperienceMr & Mrs Harris are two beautiful people. I can't thank you enough for everything. I would recommend their location to anyone in need of storage or truck rentals.
Tameka H. | Online Move InI have not called the location yet, but I was charged for use of the Utility Doll. I thought since it was in the truck use was included in the rental cost. I did not like all the App and or emails for all the transaction. Every time I went to open a link the link would be expired. Still this location is great!
Debbie H.You really cannot rate the location based on U-Haul's level of service as a company as MOST of the bad experience stemmed from your "Traffic" department. I was moving from Pensacola FL to Wisconsin. I made the reservation at one location I trusted only to find out two days before it was changed to send me almost 20 miles away into Milton FL to pickup at 3:00 pm NOT the 8:00 am I reserved as I had help lined up to help me load. Then the day of I find out it was changed again ONLY because I called the new location to find out that it was because of a reservation that was 15 minutes late in arriving so they cancelled it. Thankfully I got there as quick as I could to avoid any unpleasant encounter with the person who had made the reservation that was cancelled by U-Haul when they were 15 minutes past pickup time. Then I was sent to another location the next day to get the two dolly for my car. I'm going to chalk it up to COVID like everything else is being attributed to.
ELIZABETH W.I dropped the truck off after hours and received via email a receipt for the extra mileage by 730 am the next morning. All good.
Bill B.The staff was very courteous and helpful. I have rented trucks from UHaul several times, was not aware of this location. It is very near my home and convenient for me. Will certainly rent from them again when and if needed.
DAVID S.Quick and easy return! Exactly what is needed in this fast paced world! Can't say we have any suggestions for improvement.
Jeffery S.This was my first time doing business with Uhaul. The Uhaul truck itself was in perfect condition in my opinion but the customer service was lacking. The gentleman I picked up the truck with was nice enough but not overly so. I'm not asking for an a** kissing.. The problem was the young man when I turned the truck in.. Mind you I turned the truck in early and with more gas than when I picked it up.. The young man was short and snarky for no reason whatsoever.. In today's climate it immediately makes me think racially motivated?? Especially that I had done everything right.. I told him he was rude.. I'll be sure to warn of the N. Davis Hwy store..
Damita R.Your agents were not consistent with their information and the lady was down right rude i will not be going back.
JESSICA C.excellent service
PATRICIA W.DOLLY WAS NOT IN THE TRUCK I ORDERED AND NOW I AM GETTING CHARGED AN EXTRA ALMOST $50 FOR DOLLY THAT WAS NOT THERE I HAVE REACHED OUT MULTIPLE TIMES TO HAVE THIS CHARGE ADJUSTED AND I CANT GET A RESPONSE BACK FROM ANYONE AND THEY KEEP TRYIN TO OVER CHARGE MY BANK ACCOUNT !!!!
Olivia G.Nada
gary B.Owners of this location are awesome and they have good products.
Trevor J.Excellent customer service I felt like family
Edward I.Your people at Davis Highway, Pensacola made it a great experience. Super friendly! They made it very easy to rent and return a truck. Online try to rent went poorly. I thought it would be so much easier but it wasn't I just got hung up and said authenticating credentials for about 1718 minutes. Not what you want to see if you're super tired and you're ready to move onto the next step. Not sure why there was a hangup. Well the actual walking talking employees made the day they were fantastic! So overall not so happy with the online experience but I've always had a fantastic experience with dealing with U-Haul staff in general. Always a great experience thank you Uhaul!
Octavio M.One suggestion for drop off at this location to be more helpful, would be to have the exact address of the drop off location rather than this address. This address is for the U-Haul self storage units. The truck drop off location was a separate location 1/2 mile down the road across a major 4 lane highway. It would have been much easier to go straight to the exact drop off location rather than be directed to the wrong place frist. The U-Haul employee who directed us to the correct location was very helpful saying this happens all the time and is confusing.
Wendy P.The wait time is always 12 minutes to speak with a uhaul associate.
JAMES K.I felt the charges were a little bit deceptive. $30 a day has an advertised rate, however there's that a per charge mile plus we have to refill with gas. Total about $70 for just a few hours rental.
DAVID T.The guy working there today was very helpful. He was alone today with a lot of customers but he gave people his undivided attention. He was attentive and really hard working. He was great!
DENISE R.Continue with good service
Patricia W.It was all good. No recommendations.
JAMES H.It was amazing to work with Mike, he made the transition and moving process simple and easy.
Daniel K. | First ImpressionsService was good
BOB G.The Harris's were wonderful. The situation with truck availability was a mess but they maintained a professional helpful attitude. Christina called me when my truck arrived the night before to ease my mind about my rental. Cannot say enough good about these folks!
MARLA C.Mike and Christina are amazing and always go above and beyond! Thanks!!
HEIDI M.The On-site Attendant was amazing, friendly, and very helpful!!! Going the extra mile!
Finis M.Open and close the facility on time. This location opened late causing a delay in securing a truck thereby causing increased moving expenses. Additionally, this location closed early and resulted in a "drop-off" of the truck.
ANGELA O.Extraordinario servicio al cliente
deanna J.The owners/operators were extremely nice. I will rent from them again in the future.
David C.Excellent owners very professional really nice people and rental vehicles exceptionally clean!
MILLICENT R.Very easy process and friendly location.
Timothy B.The owner and the lady with him are awesome! They are extremely friendly, the truck was well maintained and clean. They have my business and anyone I know from here on.
RONNY L.Did not have extra equipment I needed and they helped me locate it.
MICHAEL L.I love you two, thanks for taking pride in your work ❤
Nancy B. | First ImpressionsBetter location or allow me to return to a closer location to my house.
ZACHARY J.The entire staff was super friendly and helpful. I was a little nervous about driving the U-Haul and pulling my SUV. The gentleman that assisted me reassured me and made me feel more comfortable.
Mary S.Check in via uhaul.com was very cumbersome. They had to call two people to verify it was me. This took several tries before I was approved.
John S.Location and staff very helpful. Location significantly further than reserved location and truck size different than reservation. The time alloyed for rental was reduced by 1 day and despite having to travel to a different state to pick up the rental mileage allotment was not increased. This has nothing to do w the location and staff since reservation was made online. I did not receive notification regarding location change or other changes to reservation. No compensation offered or given for significant inconvenience.
TERENCE M.The staff member who was on duty on 5/09/2021 was so courteous and helpful. I had a very smooth and pleasant customer service experience (which is rare these days).
LATOYA T.Great service nice people
TODD B.Mike & Christina ALWAYS go out of their way. They aren't even paid for HALF the time everyone sees them out there working, and they're STILL doing it with a smile!
Brandon C. | First ImpressionsInclude a broom
MELANIE M.Mike and his wife were awesome and accommodating!
Lisa F. | First ImpressionsNo issues other than needing to make a U-Turn in a shopping center parking lot since this truck is so large and you can't make a U-Turn on Davis Hwy to get to the drop-off location. Not a huge deal - just a mild inconvenience.
Mitchell B.Lady went above and beyond I was very pleased!!
TIFFANY A.Very friendly! Great experience! Highly recommend!
ROBERT W.Staff is very friendly and professional! Best choice for storage in this area. Property is very well maintained.
Cheryl P. | First ImpressionsMike and his wife are always helpful and friendly.
Scott S. | First ImpressionsI have to say that this husband and wife team at this facility were just Fabulous!! I have never seen the compassion for helping people instead of just treating it as a business as I did with these two. Mrs Harris went above and beyond to help us in our situation and for that my sister and I were more than grateful! I really and truly would reccomend they're facility for anyone's storage and U haul needs.. Thank You again!!!
DIANE R. | First ImpressionsMike and Christine are THE BEST! I have been a customer for 5 years and have had second-to-none service from them each and every time. If you care about your stuff then choose this U-haul storage facility.
DEBORAH W. | First Impressionsreservation system caused confusion in that we reserved a unit while the on line system bumped us resulting in us having to get a larger than needed unit
Ron H. | First ImpressionsThe Family ThatRuns This Establishment Are Very Nice And Very Helpful
Arsola H. | First ImpressionsVery friendly and accommodating owners and staff!
Jessica H. | First ImpressionsGreat company to work with
ZENDA S. | Reservación