El cliente no dejó un comentario.Nathan G.
Customer Reviews for U-Haul Moving & Storage of North Lansing
Lansing, MI 48906
(Us 27 & Sheridan Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Timothy D.
We have use this location several times.They have always been very efficient. At a different location we were there for a hour and it was already pre paid. y this location we were ther less than a half hour. . Identical item was rentedThomas K.
Unit ceiling had water inside after rainingchristi s. | Overall Experience
El cliente no dejó un comentario.CHRIS D.
El cliente no dejó un comentario.Patricia T.
El cliente no dejó un comentario.Willmont S.
The cup holders were dirty af and I didn't receive a receipt nor was I reimbursed for unused miles.jerrud H.
Staff was extremely courteous and helpful.Raphael K.
El cliente no dejó un comentario.Paul T.
El cliente no dejó un comentario.Emily A.
The young man that assisted me was extremely courteous and very helpful. I am a 76 year old and could have crawled under my truck to hook up the trailer but this man â€œ got to it and got'er doneâ€.phil F.
Was a great experience. Thank you.Devin R.
El cliente no dejó un comentario.Dylan R.
First it started where I couldn't pick up my reservation at the location I had requested- but instead across town. Ok fine. Then when we pick up the truck, none of the dollys that we had reserved were there. I was told I had to go to another uhaul store across town to get them. I was moving in a really tight timeframe and wasn't able to spend that kind of time driving. I asked what could be done to get the dolly's I had reserved to me - nothing! Customer service throughout the process generally did not care about the issues I experienced. Further, when we picked up the truck it did not have 1/4 tank gas as required and we had to fill it on the way home or we would have run out of gas. Kind of a big deal when gas prices are $5.20 and you're filling a 26' truck. Then our rental contract was mysteriously extended by two days without us ever signing or even knowing it was done. The store was able to correct that portion. But honestly wth Uhaul I have never in my life has such a bad experience and won't be using their services again in the future.Rahul D.
Employee took down our credit card info and subsequently spent $750 on draft kings and $50 on doordash. Furthermore, we reserved wo dolleys, which were not there. Cost us over $150 to rent from Home Depot. Never using UHaul again.EMichiganAvenueA B.
Super easy drop off.Jon P.
El cliente no dejó un comentario.Roy C.
I returned the Uhaul with more gas and I spent 11 miles more what I expected so I appreciate if you don't charge me for extra 11 miles because I put more gas when return the car. GraciasRAYAN ZAKARIA H.
Maintenance is key. Nobody should have to endure this.William B.
El cliente no dejó un comentario.Jonathan S.
Staff very friendly and helpfulMichael D.
Someone met me as I pulled in and said that he would handle the check in and that I was free to go. I explained the problems I had at the pickup location and gave him the key fob that had been left in the truck. My only "complaint" is that he said that I would receive a receipt by email and I have yet to receive one.Scott S.
Tank should have been full of gas, makes it a lot easier to return in the same manner, They knew it was an out of state one way trip that is the reason for the average rating. The staff was kind and friendlyGERALD G.
El cliente no dejó un comentario.ANITA B.
Overall I am extremely unsatisfied with my UHaul experience. The day before my interstate move I was told that no truck would be available at the location I reserved. Instead I needed to have someone pick up the UHaul for me 2 hours away and drive to meet them. While rebooking this reservation, the representative told me I would receive complimentary extra miles and a 10% discount to compensate me for the lost time and gas money necessary to fulfill this order. Upon returning the UHaul I was told that I would receive a receipt via email, which I had to call 4 hours later in order to have actually sent. Looking over the receipt, I noticed that I had not received this discount and was charged for extra miles. I was able to have the charge for the extra miles refunded, but denied the discount because it was not noted by the original representative I spoke to. After using UHaul for several moves in the past, it was extremely disappointing to have to drive 4 hours round-trip out of the way to pick up the truck in the first place, and then be essentially lied to about being compensated for this extra cost. I would not recommend using UHaul.CAYLEN E.
El cliente no dejó un comentario.Dave F.
The windshield wiper blades!!!Camerin E.
El cliente no dejó un comentario.Barbara S.
The UHaul itself was not cleaned out.Carrie P.
El cliente no dejó un comentario.Rachel P.
I was told the printer was down and could not receive a receipt. The guy said he would email one and never received it. I was charged twice for the rental and need to know why, but not sure when I will have time to call or go to the location where I rented the U Haul.Sarah H.
El cliente no dejó un comentario.Tony D.
Tim and his staff do a great job and are thorough and professional each time I have used their location.Robert L.
Best place to rent from. It's the only place I've used in past and will use in future. Always really nice and if you have problems they fix it immediately. Really great people.SAMANTHA ELIZABE W.
Customer service is great at this location!Greg Z.
El cliente no dejó un comentario.Valorie M.
It was a fiasco. Booked a month ahead of time. They didn't have the truck I wanted and wanted me to go to two different facilities for the truck and the tow dolly. First they wanted me to drive to another city to pick up the truck. Luckily they were able to find a larger truck in town. Then, even though I was first in line, they made me wait while they helped other customers.cameron R.
El cliente no dejó un comentario.Corey F.
El cliente no dejó un comentario.tom S.
El cliente no dejó un comentario.Denise W.
El cliente no dejó un comentario.Thomas B.
The truck was dirty. The gas was said to be at 7/8 but was clearly at 3/4th. Otherwise it was a good rideDrew N.
Quick service.LAUREL LOREE B.
El cliente no dejó un comentario.Obeid U.
El cliente no dejó un comentario.Juan M.
El cliente no dejó un comentario.DAVID ALAN W.
El cliente no dejó un comentario.LEWIS MICHAEL M.
El cliente no dejó un comentario.BEVERLY ANTOINET R.
El cliente no dejó un comentario.Dasha L.
El cliente no dejó un comentario.AMALIA V.
Excellent customer service. Change nothing.Brian W.
The folks are friendly and helpful. Keep up the great job!Tom H.
El cliente no dejó un comentario.MARK W.
El cliente no dejó un comentario.gerald M.
El cliente no dejó un comentario.Baily T.
The managers at this location have no people skills and lack customer service. Seems they were more worried about their phone than helping the customers.Lance M.
Tim was the person in charge on the day of our pick up and he was extremely helpful. He not only ensured that our tire pressure was correct and filled our tires, but he also inverted our hitch so that it carried the trailer higher and provided more ground clearance which made us feel safer about towing the trailer on our new Pallisade. We can't thank him enough for all his help.Sharon V.
Great service, fast check in and check out.Robert T.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Chrise B.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Leslie H.
El cliente no dejó un comentario.ronald H.
This is our Go-To location for U-Haul equipment at least twice a year.Michael M.
The manager (I believe his name was Timothy) was exceptional. Very helpful, knowledgeable and hard-working. U-haul is lucky to have him.Dave I.
El cliente no dejó un comentario.robert U.
I appreciated the newer truck for this rental with only 34k miles on it. My last rental from this location was an older unit with 140k and was past its point of retiring the truck. I would have given this an excellent review if the moving blankets and dolly were in the back available to use, similar to previous rentals. A small feature that would have come in handy in those last min situations when you didnt think you needed it.KEITH L.
El cliente no dejó un comentario.Jeffrey R.
El cliente no dejó un comentario.Katie D.
El cliente no dejó un comentario.Daniel B.
High quality trailer. Pulled very well. Every one was prompt and helpful.David W.
El cliente no dejó un comentario.Mary F.
They truck I was given the door didn't shut all the way . Yu had to slam it shut several times before if would close .Jesica R.
Tim the manager is very attentive to detail. Very helpfulDale S.
Great customer service from team!!!Greg Z.
El cliente no dejó un comentario.ronald H.
El cliente no dejó un comentario.SHERWOOD C.
Sales person seemed grumpy. Did not get a receipt after returning the equipment.Douglas N.
El cliente no dejó un comentario.Joseph M.
The staff was very helpful.JEFF ALAN C.
El cliente no dejó un comentario.Deborah C.
In general, the overall experience was good. A few complaints: the virtual check in process was lengthier than expected, the furniture dolly I requested wasn't in the truck, which I didn't realize until I got home, and lastly I received too many solicitation emails.Laura H.
The trailer was filled with drywall chunks and broken glass.Robert K.
El cliente no dejó un comentario.Janis B.
Not charged outrageous fees for one way trips You guys have a racket goingDAVID L.
Everything was clean, staff was helpful.Everett V.
Nice, friendly, knowledgable staff. Good people doing a good job.Frank A.
Very helpful. Easy process. Overall very positive experience.Brian M.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Greg Z.
Great serviceLendario G. | First Impressions
This was really expensive ! I think I may have been over charged, I would NEVER rent again at this rate. Had no idea it would be so much. The experience was good, just not worth the price and I feel like I was mis led.Jeff H.
My receipt says i was charged $40.23 but there was a $45.53 charge on my debit card. Why was i charged the extra $5.30?Scott L.
Everything was so easy.Renae C.
El cliente no dejó un comentario.MICHAEL EDWIN N.
I don't believe it should have been $100 for one I'm not sure what $28 was for so I will be calling to find out why it is so high I don't agree with the final amountlanise M.
El cliente no dejó un comentario.RONALD LEE H.
I brought the trailer back at 9:am but. It did it get checked in till 3 so I got billed for an extra day.MARK KEVIN J.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.Janie M.
The staff was excellent! The pick up and drop off process was incredibly easy. Everyone in the store was friendly. I think that was the fastest I've ever been able to pick up or drop off equipment at a Uhaul ever! Great job!Jennifer B.
The unit was dirty had to wait for it to be cleaned. Door did not close correctly. Employees at store were not helpful at all, was told I'd have to pay movers to move items after I was leased a storage unit that is not properly workingSALLY V. | First Impressions
In winter drive to storage unit was not plowed. No lights if come after darkLINDA JANE R. | Overall Experience
El cliente no dejó un comentario.Edwardfrancis C. | Overall Experience
I've been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what's the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is 239-293-5870DUANE GEORGE L. | Overall Experience
I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-HaulDANIAL JOHN G. | Overall Experience
My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.Emily S. | Overall Experience
Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.Wade R. | First Impressions
El cliente no dejó un comentario.tyler o. | Overall Experience
The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.Keith E. | First Impressions
When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.Shane S. | Overall Experience
El cliente no dejó un comentario.Ashley M. | Overall Experience
El cliente no dejó un comentario.GARY JON L. | Overall Experience
El cliente no dejó un comentario.Zachery L. | First Impressions
El cliente no dejó un comentario.Lyrik C. | Overall Experience
Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.shirley t. | Overall Experience
The staff was very professional and accommodating. It was a smooth transaction from start to finish.David K. | First Impressions
Very nice staff. Easy drive up to the door.Sharon B. | Overall Experience
The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osbornealan o. | Overall Experience
Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this placeJames L. | Overall Experience
Staff is helpful. All went well.ELIZABETH E. | First Impressions
It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.alan o. | First Impressions
The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$rene m. | First Impressions
lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendlyVanessa B. | Overall Experience
Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.Emily F. | Overall Experience
Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.douglas w. | Overall Experience
Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!LESLYE B. | Overall Experience
UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effectiveRobert Scott V. | Overall Experience
This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.Abigail C. | Overall Experience
Very nice employees.DORIS B. | Overall Experience
Servicios adicionales en esta ubicación
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