My reservation was made at the Harney location. When they finally opened I was told that the reservation was moved to the Cumming location. I was NOT notified of this. This was irritating and a waste of my time.
WILLIAM B.Customer Reviews for U-Haul Moving & Storage of North Downtown
Testimonials From Recent Customers
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Drove around for over 30 min looking for the key drop off box when returning the truck, another couple was there doing the same as well. Unable to locate and customer service was unable to help when called
Loretta K.Personnel were amazing, however directions for drop off and street signs didn't align…I had to circle the block twice😬
Marlena M.Very friendly and professional
Kimberly B.Very accommodating facility
Linda M.The location's representative made up for a less than stellar online truck pickup experience. Cannot say enough good things about the communication from this location and cannot say enough negative things about the online process you are rolling out for pickup/dropoff.
Neil D.My experience was excellent. What more can I say? Love in Christ Jesus ♡
Patricia P.Cab of truck had previously been heavily smoked in and was not cleaned. Paid for blankets but did not receive them.
Matthew H.I left my wallet in the dashboard of the truck I rented. I will be back in the morning for it first thing when the location opens
Schmeeka S.Phone supports is terrible. I was told I would get a phone call within 15 minutes. And it was hours later. Also your app would not let me check out online. It would never accept the photos I took.
LarryHartfield H.Customer service. Equipment cleanliness and maintenance.
Cherylynn G.Front desk girl was very sweet!
Patty D. | First ImpressionsGreat customer service from Robert!
Rita D.Great service, very helpful.
Samantha G.Robert is the best! Very helpful and friendly. I highly recommend this location.
Erin G.Your employee's were very courteous and helpful.
Terrence S.I love this location. The people that work here are great, and I always get what I need. Thanks for everything you do.
BRAD B.The locations was great. The facility was great. The staff were friendly and helpful. We needed at access at off hours so their limited hours were inconvenient.
Sarah G. | Overall Experiencebest Uhaul experience I've ever had
Rae'Van G.So happy with Robert & all the staff. They do a great job & are always helpful, friendly & watchful. I highly recommend UHaul storage & all their services!
CARLA M. | Overall Experiencethe gentleman checking us out was not friendly at all. Forgot to give us the mattress cover we paid for even though he said we did not.
Mitch M.I was closing my storage unit and didn't have enough trucks so the guy at the front desk was very helpful I went and got me a truck and brought it and the price was reasonable and I was thankful
Laurie H.Excelente servicio
JAIME R.This is a very well managed facility. Everyone that I interacted with was very pleasant and helpful.
Greg W.The headlights on the truck did not work properly
Scott S.Hello, my rental van came with 3/8 of a tank so just under half. I drove the van 28 miles without letting idle and somehow used all the gas that was in the van??? I don't think that can be correct and will need to speak with a representative about this please. I should not be charged for a vehicle that is leaking gas or something upon those lines.
Paul H.Nada
Reginald P.Thank you for making moving things from one town to another very smooth… with a storage site too! Very convenient!
LINDA M. | First ImpressionsMillard is the best....
Millard B. | First ImpressionsProvide clearer signage about where to return the truck.
Thomas S.I was not the one dropping it off. I was fed up with driving it.
shaunna S.The cab of the truck was disgusting. There was trash in the glove box, chips all over the floor board, and sticky substances all over the handles, doors, and cup holders
Matthew G.Nice staff from 4-7 pm. Super simple first time renting it
KAE P.I love good customer service!! The entire staff that I met was so friendly and helpful. I have always rented from UHaul whenever I moved to a new location. I would definitely refer UHaul to my friends and family. Thank you for your Excellent Customer service!!!
Lisa H. | First ImpressionsI had to walk through parking lot and find the number on the truck, warm up truck, place dolly in Truck. why have staff that job descriptions are not being met
RACHEL M.Kind and helpful staff.
Ryan M. | First ImpressionsPicked the truck up at 4:30pm on Friday 1/21/22 in Omaha and was told I had until 1/24/22 to drop it off in Wichita. Was also told if I dropped it off early, I would get a refund for the unused days. That turned out to be completely false. I turned the truck in at 4:00pm on Saturday 1/22/22 and received no refund of any kind. The truck itself was fine and worked well for us.
MITCHELL K.The fuel was below 1/8 of a tank when I picked it up, but when I returned the truck it would not allow me to select anything other than 3/8 of a tank. Resulting in an additional fuel charge.
Drake S.Thank the staff for a job well done
mark l. | First ImpressionsI was very pleased with the service, excellent people
CHARLOTTE K.The gentlemen checking my in was very polite and very helpful.
RENEE L.Y'all did a good job on everything,Keep up the good work😊
MARIANO D.Leave a late drop off key slot somewhere people can easily locate it in the dark and twelve degree weather.
Kristine P.They were helpful, quick and easy process! Thanks a bunch!
Cory B.N/a
Sarah S.The pads were not in the truck as ordered. I had to drive back to the store after it opened. The truck was literally a sheet of ice. It was also muddy and had not been cleaned. I had to clean that as well before we moved. The workers were helpful at the store but this experience was not ask high ask other u haul rental. It would have been nice for a discount versus an apology.
Derek L.I was given the wrong size truck and charged, then I didn't get my furniture pads, and then it took about 20 minutes to get the truck . I was very disappointed
MARIAH M.Good customer service, quick and convenient.
TODD H.Update the tire straps on the car dolly I used. They were a bit frayed. The staff was very helpful and very friendly.
ANDREW H.I wouldn't consider the truck exceptionally clean. The floor was dirty and the inside a little dusty. The truck was about empty on washer fluid, I didn't realize till I needed it. My reservation was made well in advance- I had to go to two separate locations across town to pick up my auto transport and then drive back to get vehicle .
JESSE N.The gas tank was on half and I brought it back on half and y'all still charged me
Cameron S.Overall I like this location. Have used it probably 4-5 times now over the past 2 years. Only problem that's more of a U Haul problem is the safety chains have hooks that are too small for my SUV, they don't fit. I went and bought some d shackles to try and help this, but most the time the employee still doesn't really get them secure. I usually reposition them once I get off site. This time the trailer I rented had mulch or potting soil or something in it. It was an enclosed trailer we were using to move furniture. So once I got home, I swept it would and wiped down the floor with towels so that the dirt didn't get on our furniture.
SEAN D.Everything good here.
Luke W.We made the original rental at Lake Manawa UHaul where the staff was very helpful. We picked up the truck at the 1006 N 18th St, Omaha location. Good staff there, too. I appreciated calling Edward at the Omaha location from the road because of snow delays - he was helpful with advice and added a day to our rental agreement.
ROBERT B.My receipt says $200, my bank statements states they took over $500. I was told it's bc I rented via phone and it's nothing staff can do and manager was out for days working from home. My bank sent an itemized statement via email to said manager and I called, nothing. It's been over a month. I removed my property and closed my rental storage unit days prior to next payment and will be contacting my lawyer with my receipts.
JOYCE B. | Overall ExperienceThis location was great
JACKIE W.Excellent truck.
LOUIS P.Aside of speaking with the G.M. of this location, everything regarding the truck and trip was a complete joke and disaster. You didn't clean the truck which smelled horribly like cigarettes and body odor. Which with covid 19 going around is very unsanitary. The wiper on the driver side was broke and ripped. That along with no washer fluid made for poor visibility in the snow on the trip. Had to listen to the metal frame screeching across the window for close to 8 hrs straight. Truck hogged gas, must have filled it atleast 6 times on a trip that should have only taken 3 fill ups. Employees at specific location don't take their job seriously and seem to find customers who returned vehicles a joke. Laughing at the way they returned them etc.
MICHAEL D M.One employee drove a truck to the drop off so fast, he could have killed someone. I was just feet away from where he raced through.
LYDIA A J. | Overall ExperienceEdward and Robert were GREAT!
CHRISTOPHER H. | First ImpressionsThe staff was very polite and professional
Sheena J. | Overall ExperienceAccess closes too early but given the area of location, I understand why.
Rosalie M. | Overall ExperienceAlthough I had a slight set back with two of the younger staff, after bringing this to the supervisors attention things changed. The supervisor has been very accommodating. I would work and recommend this facility to anyone in need of services.
Thomas H. | Overall ExperienceAwesome service and friendly staff!
Nakia J. | First ImpressionsEverything was explained and everyone was helpful
CONSTANCE S L. | Overall ExperienceLocation was very convenient for me when I needed it. Price was fair and the unit was easily accessible.
Alfredo J. | Overall ExperienceLike I said before your people were extremely helpful.
Steven A. | Overall ExperienceDirty cabin with cockroaches. Manager didn't have any more trucks and sprayed the cabin with bug spray. Had to drive it for hours smelling the bug spray fumes!
ABRAHAM R. | Overall ExperienceThe GM did a great job of taking care of me since Council Bluffs didn't have my reservation. Awesome people and place thank you!!!!
Steven A. | First ImpressionsI would have given a 5-star if the we is up to par. I could not pay online. Otherwise it' was a great experience and would use it again.
Joseph B. | Overall ExperienceThe staff was great. Love them. Having a lot of issues with storage. It stats access till 10 but came at 7 and 8 pm two different nights unable to get in. Came at 9 am today unable to get in the second door getting error, not in service.
Torye R. | First ImpressionsLoved the calmness of employees. Some U haul I have visited have very rude employees.
elvis n. | Overall ExperienceThe manager and staff were helpful and friendly. I liked that they had dollies and carts so a person could get their items easily into the unit.
Veneta B. | Overall ExperienceThe hours were very inconvenient
Marcela M. | Overall ExperienceThe manager and staff were awesome. Best customer service experience I've had in a long time.
Veneta B. | First ImpressionsGreat place and helpful staff.
Timothy A. | Overall ExperienceThe General Manager is thee best very knowledgeable of the company and GREAT customer service.
VICKI W. | Overall ExperienceStaff had the best customer service!!
LESIA L. | Overall ExperienceThere is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.
Jacey G. | First ImpressionsAccess hours are a little wonky. But the manager was able to help me get into the building because I was on a time crunch. Very helpful!
Spencer C. | First ImpressionsWhen I checked in, I was told there were no more units of the size I wanted. Obviously this is a pretty upsetting flaw in the online system you use, but the guy working at the des (sorry, I don't have his name), was super helpful and helped to make sure I could still get a room as I was leaving town immediately and make sure it was still affordable for me.
Rebekah V. | First ImpressionsGreat job!
Timothy A. | First ImpressionsVery helpful and friendly staff.
Carissa B. | First ImpressionsThe guys were very friendly and helpful!! Great customer service!
Linda D. | Overall ExperienceHad it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don't think that employee from "old style U-Haul" works at our location very often. I highly recommend the Downtown Omaha facility.
LYDIA A J. | First ImpressionsWe were told that we would be able to get 24 hour access and after we moved things into the unit we were informed that 24 hour access doesn't exist.
IAN C. | Overall ExperienceI wish access to storage was a few hours later.
Daresha M. | Overall ExperienceEveryone assisting me with my storage unit was extremely helpful and well informed. 5/5 stars!
Jordon B. | Overall ExperienceThe first time was the worst time with your company. I was given a wrong quote for my truck and storage space. Robert Danner was the best in changing the whole bad situation into a better solution. Another employee of his was there worst attitude ever. No one told me about anything the door closing in 2min. He treated me like I was a dummy woman. Over all the GM was outstanding in fixing this issue
VICKI W. | First ImpressionsMichael Walsh was the best!! When times got hard for me and I couldn't pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!
Britney G. | Overall ExperienceMicheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!
Kara S. | Overall ExperienceMichael Walsh is the Best Hands Down!!!
Britney G. | First ImpressionsMichael the general manager was always on the ball, and the facilities were clean and well maintained and lit!
Steven F V. | Overall ExperienceThe team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.
Greg P. | Overall ExperienceEveryone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.
Kelsey P. | Overall ExperienceI would recommend this storage
Trenda F. | Overall ExperienceMichael the manger is awesome he does his job and does it well he looked over the stuff that means so much to me I would recommend his u-haul facility to anyone I worked with him for over 2 years and never had any issues
Robert B. | Overall ExperienceIt was hot inside the facility
Dora A. | Overall ExperienceGreat customer service.My experience was pleasant and they were really courteous.
dorathy S. | Overall ExperienceEvery employee was more then eager to help and did everything in there power to make my experience perfect. Thank you to everyone at the Omaha U-Haul Moving & Storage of North Downtown area.
aaron z. | Overall ExperienceVery polite , helpful and make you feel very secure with your house hold staged there.
Darrell N. | Overall ExperienceGot changed for something I didn’t use and then while on the phone with customer service to get the issue fixed the employee said he didn’t have the time to fix my issues
Rondele K. | First ImpressionsYou guys rock thanks for all ypur help. And the guy that set me up was amazing he just read me and knew I was defeated and was an incredible help thanks guys definitely will recommend you guys!
Ashley M. | Overall ExperienceThis was the best moving experience I've ever had.
Jocelyn B. | Overall ExperienceMichael is very professional, courteous and kind. It was a pleasure working with him as my Creighton daughter studied abroad. Thank you, Michael
kevin o. | Overall ExperienceVery nice facility and helpful staff. Thank you.
Kenneth D. | First ImpressionsI wish they 24 hours. I work weird hours
Shirley R. | Overall ExperienceThe employees, managers, and overall customer service of this specific u-haul is absolutely terrible. They lie about your bill and try to scam you out of more money each time they call and harass you
BreJuana A. | Overall ExperiencePrefer 24 hour access. However, the hours did not impact the great experience at this facility.
devon f. | Overall ExperienceWith the exception of limited hours everything was great
MARcus R. | Overall ExperienceAmazing Staff easy ans fast
Anisa A. | Overall ExperienceGreat service
ROBERT H. | First ImpressionsEveryone was so helpful and friendly was a fantastic experience!!
Brenden S. | First ImpressionsUNMATCHED customer service! A resounding THANKS, to your staff at 17th and Cumings*, Omaha! Jewel
JEWEL W. | Overall ExperienceN/C
christina a. | Overall ExperienceAlways received excellent care from the staff here. Great folks, every one of them.
alec k. | Overall ExperienceMichael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.
sally s. | Overall ExperienceThe representative Michael was friendly and nice customer service skills.
ladanna m. | First ImpressionsLiked.
hester J. | First ImpressionsOnline billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.
Brian A. | Overall ExperienceExcellent service
kathy w. | Overall ExperienceExcellent storage facility
susan t. | Overall ExperienceGreat location easy to get in and out.
LETICIA B. | Overall ExperiencePeople were friendly and helpful. Would recommend using them.
Robert S. | Overall ExperienceAwesome
Albert H. | First ImpressionsThe only thing that was good about the service was when I checked in. He was professional It’s not a good idea for women to pick up anything at this location because the employees are rude
Delonica W. | Overall ExperienceFriendly, efficient staff. Facility was very clean and secure. Will use again when we start remodeling the kitchen.
nathaniel b. | Overall ExperiencePoor customer service skills displayed by multiple employees. I Left there angry. Uhaul wasnt moving ready. It wasn't clean Smelled like an ashtray had to ask them to clean it out and I had to wait
Delonica W. | First Impressionslove the service like the way they work together as a team and they were very helpful
Lawanda B. | First ImpressionsGreat experience, Easy access and secure. All the boxes and tape and locks we needed were there and the convenience of being essentially on Creighton's campus made it so convenient for our family. Mi.
John W. | Overall ExperienceI had a good experience and will recommend your company for any hauling or storage needs
taletha r. | First ImpressionsThis location is very clean and organized, and the manager, Michael is outstanding. His caring attitude and professionalism really helped reduce some of the stress of moving for me, personally.
CHRISTOPHER E. | First ImpressionsI wish they stay open to at least 10:00 pm .
Kimberly M. | Overall ExperienceN/C
jojo l. | Overall ExperienceStorage made simple. N 18th St Uhaul is the ONLY place to store your stuff. Highly recommended.
matthew c. | Overall ExperienceThe group of people working at this U-Haul are fantastic
Robert S. | First ImpressionsVery helpful and clean!
kevin o. | First ImpressionsVery helpful employees. Would recommend this Uhaul to other Creighton families
Lisa T. | First ImpressionsThanks for your help during this flood. I'm very thankful for your help. Sincerely Debbie
Debbie B. | Overall ExperienceLack of communication between whoever sets up reservations by uhauls 1800 number and the store location's operator.
Greg R. | Overall ExperienceExcellent customer service
Kirsten B. | First ImpressionsEasy and quick service. Very clean facility.
Nancy C. | First Impressions6 hour drive, arrive pay final bill and tell staff after load we no longer need unit. Same staff come on p.a. say we have 10 minutes to be out they close early tonight nearly an hour b4 normal bus/hr
Brian V. | Overall ExperienceCustomer service was very professional and friendly.
Patricia S. | Overall ExperienceThe man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again
patricia w. | First ImpressionsMichael & Michael are 2 of the nicest gentlemen I know.
terri o. | Overall ExperienceVery clean and helpful staff members
Eric G. | Overall ExperienceCustomer Service there was awesome. Very polite and friendly. I would recommend any and everyone to due business there at this location.
Patricia S. | First ImpressionsEveryone was so helpful, great experience
CAMILLE A. | First ImpressionsGreat friendly staff very helpful and polite
Hashim C. | Overall ExperienceGreat service very polite and helpful.
MAKALA R. | First ImpressionsThe store manager,Michael, was great at going above and beyond to help my wife and I. The store on 18th and Izard st in Omaha,Ne has the best employees by professional and customer service hands down.
anthony r. | Overall Experienceevery one was so helpful and so kind to me . it was great
Linda L. | ReservaciónThey went all out to help me.
terri o. | ReservaciónI emailed multiple times asking questions and never got a response.
Melanie P. | Overall ExperienceGreat facility
Anthony G. | ReservaciónNever again my asthma took a hit to so many mistakes made. Being fixed supposedly still very upset how messy this all was. I expect apology and a big credit for the hateful mess my health had to endu
Gaillard J. | ReservaciónThe facility is handicap friendly. I am limited walking person. Thank you U-Haul fo being there when I needed them. Mike the manager is destined for greater things in the corporate scheme.
RICHARD C. | Overall ExperienceExtra finally and helpful staff
Michele M. | Overall ExperienceSo much help when I forgot the key to my lock in Colorado and were always helpful and welcoming. I never felt intimidated or nervous to come in and ask for help!
jojo l. | Overall ExperienceWe used this facility for summer storage for a child attending university and it worked perfectly. It was close to campus, secure, the staff was helpful and friendly and the hours were great.
Ted H. | Overall ExperienceVery professional and helpful sfaff!
Nat H. | Overall ExperienceAlways clean and friendly
Anita W. | Overall ExperienceExtremely convenient for storage for college students.
gerimi s. | Overall ExperienceVery helpful
Wallace F. | Overall Experiencethanks
David G. | Overall ExperienceMove-in was as easy as could be! Plenty of carts provided to help move your stuff, wide aisles & doors for easy access; very clean. Even on a 90+ degree day, the units are quite cool.
Zachary W. | ReservaciónDecent facility besides being hotter inside than outside.
Elaina W. | Overall Experiencefacility was great - it was the customer service number they gave me that was very annoying. Been put on hold for 15-20+ minutes without a response and finally gave up.
James S. | Overall ExperienceGood business thanks
alberto A. | Overall ExperienceWonderful employees, know me by name
Anita W. | Overall ExperienceAll good except for the strange people that went inside there unit for 20 or so minutes.
Matt S. | Overall ExperienceFriendly staff and very helpful.
MICHAEL B. | Overall ExperienceEverybody was super friendly there and so helpful :)
Anni F. | Overall ExperienceMichael was incredible to work with at every turn. He went above and beyond to take care of me and make sure I had everything I needed durning my move!
Madelyn S. | Overall ExperienceVery accommodating
Lokesh G. | Overall ExperienceWhat can I say? There is no Uhaul facility anywhere in the metro area that even comes close to this one in terms of customer service and professionalism. Hats off to Michael and his team.
gary j. | Overall ExperienceMichael was Great!!!
freank w. | Overall ExperienceGreat storage will be doing it again with them
DESHAUNA S. | Overall ExperiencePlace was clean and staff was friendly but billing is absurd! I tried signing up for auto pay and EVERY month I received a late fee and had to call and try to sign up again. I definilty overpaid!!
Kwin K. | Overall ExperienceIt was a great experience working with U-Haul and the great staff. From the manager to the gentleman who helped me find the moving carts, everyone was very nice and helpful. Gracias.
janice a. | Overall Experience