Customer Reviews for U-Haul Moving & Storage of North Downtown

2,280 comentarios

1006 N 18th St   Omaha, NE 68102
(one block north of Cuming on 18th)

(402) 506-9729

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(402) 506-9729

1006 N 18th St
Omaha, NE 68102
(one block north of Cuming on 18th)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

*slaps roof of Uhaul* “This bad boy holds so much spaghetti” 10/10 would rent again

Daniel G. 
Clasificación:
5.0

They were very nice and provided excellent service! Would definitely recommend to anyone that needs to rent in the future.

Kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
5.0

The process was super easy and every employee we interacted with was helpful and kind. We filled out most of our info online so we were in and out in a few minutes, and then they came out to get the truck when we dropped it off! 10/10

Jacqueline H. 
Clasificación:
4.0

Make key drop box easy to find.

Kristina H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

The young guys here were pretty cool. Got me hooked up with the trailer pretty quick and I was on my way shortly. Would rent again.

Jose L. 
Clasificación:
1.0

My vehicle was stolen and your charging me so fuck you!

Walter R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelalee B. 
Clasificación:
1.0

I returned with more gas than you gave it to me with. Yet you still charged me a SINGLE GALLON. It's a 25 gallon tank. One calling doesn't move the needle whatsoever. How the hell can you deem it needs one gallon when it's already more than you gave it to me with. Just stealing $5 cuz you can is ridiculous. I'll never rent with uhaul again after this joke.

Zach S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cale B. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven S. 
Clasificación:
5.0

The service and the employee were amazing there is nothing you can change just stay the same a great place to do business....At least with me. ¡Gracias!

ELIZABETH J. 
Clasificación:
5.0

Edward was very thorough and helpful with our check-in process. Thank him!!!!

Tim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelle L. 
Clasificación:
5.0

Thank you. Everything was easy and a good experience.

RHONDA J. 
Clasificación:
5.0

Very helpful and accommodating!

Curtis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton J. 
Clasificación:
5.0

The uhaul personnel did a great job. Thank you

CHARLES M. 
Clasificación:
5.0

Great customer service. Very knowledge and courteous. Loved every bit of my transaction. Will rent from this location again and suggest to anyone that this is the premier uhaul of OMAHA.

Joe F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M. 
Clasificación:
4.0

My reservation was made at the Harney location. When they finally opened I was told that the reservation was moved to the Cumming location. I was NOT notified of this. This was irritating and a waste of my time.

WILLIAM B. 
Clasificación:
1.0

Drove around for over 30 min looking for the key drop off box when returning the truck, another couple was there doing the same as well. Unable to locate and customer service was unable to help when called

Loretta K. 
Clasificación:
5.0

Personnel were amazing, however directions for drop off and street signs didn't align…I had to circle the block twice😬

Marlena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

Very friendly and professional

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emerald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

Very accommodating facility

Linda M. 
Clasificación:
5.0

The location's representative made up for a less than stellar online truck pickup experience. Cannot say enough good things about the communication from this location and cannot say enough negative things about the online process you are rolling out for pickup/dropoff.

Neil D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

randall T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Niki H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

My experience was excellent. What more can I say? Love in Christ Jesus ♡

Patricia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yari B. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

harriett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
3.0

Cab of truck had previously been heavily smoked in and was not cleaned. Paid for blankets but did not receive them.

Matthew H. 
Clasificación:
5.0

I left my wallet in the dashboard of the truck I rented. I will be back in the morning for it first thing when the location opens

Schmeeka S. 
Clasificación:
5.0

Phone supports is terrible. I was told I would get a phone call within 15 minutes. And it was hours later. Also your app would not let me check out online. It would never accept the photos I took.

LarryHartfield H. 
Clasificación:
1.0

Customer service. Equipment cleanliness and maintenance.

Cherylynn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLAN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPRING K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Will B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa Z. 
Clasificación:
5.0

Front desk girl was very sweet!

Patty D.  |  First Impressions 
Clasificación:
5.0

Great customer service from Robert!

Rita D. 
Clasificación:
5.0

Great service, very helpful.

Samantha G. 
Clasificación:
5.0

Robert is the best! Very helpful and friendly. I highly recommend this location.

Erin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany S. 
Clasificación:
5.0

Your employee's were very courteous and helpful.

Terrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

I love this location. The people that work here are great, and I always get what I need. Thanks for everything you do.

BRAD B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate F. 
Clasificación:
4.0

The locations was great. The facility was great. The staff were friendly and helpful. We needed at access at off hours so their limited hours were inconvenient.

Sarah G.  |  Overall Experience 
Clasificación:
5.0

best Uhaul experience I've ever had

Rae'Van G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
4.0

El cliente no dejó un comentario.

OTHA C. 
Clasificación:
5.0

So happy with Robert & all the staff. They do a great job & are always helpful, friendly & watchful. I highly recommend UHaul storage & all their services!

CARLA M.  |  Overall Experience 
Clasificación:
3.0

the gentleman checking us out was not friendly at all. Forgot to give us the mattress cover we paid for even though he said we did not.

Mitch M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee V. 
Clasificación:
4.0

I was closing my storage unit and didn't have enough trucks so the guy at the front desk was very helpful I went and got me a truck and brought it and the price was reasonable and I was thankful

Laurie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

Excelente servicio

JAIME R. 
Clasificación:
5.0

This is a very well managed facility. Everyone that I interacted with was very pleasant and helpful.

Greg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra W. 
Clasificación:
3.0

The headlights on the truck did not work properly

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

Hello, my rental van came with 3/8 of a tank so just under half. I drove the van 28 miles without letting idle and somehow used all the gas that was in the van??? I don't think that can be correct and will need to speak with a representative about this please. I should not be charged for a vehicle that is leaking gas or something upon those lines.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorie H.  |  First Impressions 
Clasificación:
5.0

Nada

Reginald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY R. 
Clasificación:
5.0

Thank you for making moving things from one town to another very smooth… with a storage site too! Very convenient!

LINDA M.  |  First Impressions 
Clasificación:
5.0

Millard is the best....

Millard B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ATAYIA M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

ANGEL L. 
Clasificación:
4.0

Provide clearer signage about where to return the truck.

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DILLON S. 
Clasificación:
3.0

I was not the one dropping it off. I was fed up with driving it.

shaunna S. 
Clasificación:
4.0

The cab of the truck was disgusting. There was trash in the glove box, chips all over the floor board, and sticky substances all over the handles, doors, and cup holders

Matthew G. 
Clasificación:
5.0

Nice staff from 4-7 pm. Super simple first time renting it

KAE P. 
Clasificación:
5.0

I love good customer service!! The entire staff that I met was so friendly and helpful. I have always rented from UHaul whenever I moved to a new location. I would definitely refer UHaul to my friends and family. Thank you for your Excellent Customer service!!!

Lisa H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis C.  |  First Impressions 
Clasificación:
4.0

I had to walk through parking lot and find the number on the truck, warm up truck, place dolly in Truck. why have staff that job descriptions are not being met

RACHEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah W.  |  Overall Experience 
Clasificación:
5.0

Kind and helpful staff.

Ryan M.  |  First Impressions 
Clasificación:
3.0

Picked the truck up at 4:30pm on Friday 1/21/22 in Omaha and was told I had until 1/24/22 to drop it off in Wichita. Was also told if I dropped it off early, I would get a refund for the unused days. That turned out to be completely false. I turned the truck in at 4:00pm on Saturday 1/22/22 and received no refund of any kind. The truck itself was fine and worked well for us.

MITCHELL K. 
Clasificación:
1.0

The fuel was below 1/8 of a tank when I picked it up, but when I returned the truck it would not allow me to select anything other than 3/8 of a tank. Resulting in an additional fuel charge.

Drake S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY K.  |  Overall Experience 
Clasificación:
5.0

Thank the staff for a job well done

mark l.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the service, excellent people

CHARLOTTE K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Zachary B.  |  Overall Experience 
Clasificación:
3.0

The gentlemen checking my in was very polite and very helpful.

RENEE L. 
Clasificación:
5.0

Y'all did a good job on everything,Keep up the good work😊

MARIANO D. 
Clasificación:
4.0

Leave a late drop off key slot somewhere people can easily locate it in the dark and twelve degree weather.

Kristine P. 
Clasificación:
5.0

They were helpful, quick and easy process! Thanks a bunch!

Cory B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth T. 
Clasificación:
1.0

My receipt says $200, my bank statements states they took over $500. I was told it's bc I rented via phone and it's nothing staff can do and manager was out for days working from home. My bank sent an itemized statement via email to said manager and I called, nothing. It's been over a month. I removed my property and closed my rental storage unit days prior to next payment and will be contacting my lawyer with my receipts.

JOYCE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele M.  |  First Impressions 
Clasificación:
3.0

One employee drove a truck to the drop off so fast, he could have killed someone. I was just feet away from where he raced through.

LYDIA A J.  |  Overall Experience 
Clasificación:
5.0

Edward and Robert were GREAT!

CHRISTOPHER H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jillian A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sehra E.  |  Overall Experience 
Clasificación:
5.0

The staff was very polite and professional

Sheena J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mubarak M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DyNesha J.  |  Overall Experience 
Clasificación:
3.0

Access closes too early but given the area of location, I understand why.

Rosalie M.  |  Overall Experience 
Clasificación:
4.0

Although I had a slight set back with two of the younger staff, after bringing this to the supervisors attention things changed. The supervisor has been very accommodating. I would work and recommend this facility to anyone in need of services.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

Awesome service and friendly staff!

Nakia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa R.  |  First Impressions 
Clasificación:
5.0

Everything was explained and everyone was helpful

CONSTANCE S L.  |  Overall Experience 
Clasificación:
5.0

Location was very convenient for me when I needed it. Price was fair and the unit was easily accessible.

Alfredo J.  |  Overall Experience 
Clasificación:
5.0

Like I said before your people were extremely helpful.

Steven A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashliegh M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felisa M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebekah V.  |  Overall Experience 
Clasificación:
1.0

Dirty cabin with cockroaches. Manager didn't have any more trucks and sprayed the cabin with bug spray. Had to drive it for hours smelling the bug spray fumes!

ABRAHAM R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jahnelle R.  |  Overall Experience 
Clasificación:
5.0

The GM did a great job of taking care of me since Council Bluffs didn't have my reservation. Awesome people and place thank you!!!!

Steven A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

kaleialoha c.  |  Overall Experience 
Clasificación:
4.0

I would have given a 5-star if the we is up to par. I could not pay online. Otherwise it' was a great experience and would use it again.

Joseph B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robb E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jennifer t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michele m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tom m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine J.  |  First Impressions 
Clasificación:
3.0

The staff was great. Love them. Having a lot of issues with storage. It stats access till 10 but came at 7 and 8 pm two different nights unable to get in. Came at 9 am today unable to get in the second door getting error, not in service.

Torye R.  |  First Impressions 
Clasificación:
5.0

Loved the calmness of employees. Some U haul I have visited have very rude employees.

elvis n.  |  Overall Experience 
Clasificación:
5.0

The manager and staff were helpful and friendly. I liked that they had dollies and carts so a person could get their items easily into the unit.

Veneta B.  |  Overall Experience 
Clasificación:
3.0

The hours were very inconvenient

Marcela M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eric l.  |  Overall Experience 
Clasificación:
5.0

The manager and staff were awesome. Best customer service experience I've had in a long time.

Veneta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen C.  |  First Impressions 
Clasificación:
5.0

Great place and helpful staff.

Timothy A.  |  Overall Experience 
Clasificación:
5.0

The General Manager is thee best very knowledgeable of the company and GREAT customer service.

VICKI W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

J Patrick W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

earnest r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B.  |  Overall Experience 
Clasificación:
5.0

Staff had the best customer service!!

LESIA L.  |  Overall Experience 
Clasificación:
2.0

There is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.

Jacey G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jahnelle R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kaleialoha c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S.  |  Overall Experience 
Clasificación:
4.0

Access hours are a little wonky. But the manager was able to help me get into the building because I was on a time crunch. Very helpful!

Spencer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO C.  |  First Impressions 
Clasificación:
4.0

When I checked in, I was told there were no more units of the size I wanted. Obviously this is a pretty upsetting flaw in the online system you use, but the guy working at the des (sorry, I don't have his name), was super helpful and helped to make sure I could still get a room as I was leaving town immediately and make sure it was still affordable for me.

Rebekah V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

stephany n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michele m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S.  |  First Impressions 
Clasificación:
5.0

Great job!

Timothy A.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff.

Carissa B.  |  First Impressions 
Clasificación:
5.0

The guys were very friendly and helpful!! Great customer service!

Linda D.  |  Overall Experience 
Clasificación:
5.0

Had it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don't think that employee from "old style U-Haul" works at our location very often. I highly recommend the Downtown Omaha facility.

LYDIA A J.  |  First Impressions 
Clasificación:
3.0

We were told that we would be able to get 24 hour access and after we moved things into the unit we were informed that 24 hour access doesn't exist.

IAN C.  |  Overall Experience 
Clasificación:
5.0

I wish access to storage was a few hours later.

Daresha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rogan W.  |  First Impressions 
Clasificación:
5.0

Everyone assisting me with my storage unit was extremely helpful and well informed. 5/5 stars!

Jordon B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamilah K.  |  Online Move In 
Clasificación:
5.0

The first time was the worst time with your company. I was given a wrong quote for my truck and storage space. Robert Danner was the best in changing the whole bad situation into a better solution. Another employee of his was there worst attitude ever. No one told me about anything the door closing in 2min. He treated me like I was a dummy woman. Over all the GM was outstanding in fixing this issue

VICKI W.  |  First Impressions 
Clasificación:
5.0

Michael Walsh was the best!! When times got hard for me and I couldn't pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!

Britney G.  |  Overall Experience 
Clasificación:
5.0

Micheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!

Kara S.  |  Overall Experience 
Clasificación:
5.0

Michael Walsh is the Best Hands Down!!!

Britney G.  |  First Impressions 
Clasificación:
5.0

Michael the general manager was always on the ball, and the facilities were clean and well maintained and lit!

Steven F V.  |  Overall Experience 
Clasificación:
5.0

The team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.

Greg P.  |  Overall Experience 
Clasificación:
5.0

Everyone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.

Kelsey P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA B.  |  Overall Experience 
Clasificación:
5.0

I would recommend this storage

Trenda F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Miranda P.  |  Overall Experience 
Clasificación:
5.0

Michael the manger is awesome he does his job and does it well he looked over the stuff that means so much to me I would recommend his u-haul facility to anyone I worked with him for over 2 years and never had any issues

Robert B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph W.  |  Overall Experience 
Clasificación:
4.0

It was hot inside the facility

Dora A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

center p.  |  First Impressions 
Clasificación:
5.0

Great customer service.My experience was pleasant and they were really courteous.

dorathy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tom m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Laticea S.  |  First Impressions 
Clasificación:
5.0

Every employee was more then eager to help and did everything in there power to make my experience perfect. Thank you to everyone at the Omaha U-Haul Moving & Storage of North Downtown area.

aaron z.  |  Overall Experience 
Clasificación:
5.0

Very polite , helpful and make you feel very secure with your house hold staged there.

Darrell N.  |  Overall Experience 
Clasificación:
1.0

Got changed for something I didn’t use and then while on the phone with customer service to get the issue fixed the employee said he didn’t have the time to fix my issues

Rondele K.  |  First Impressions 
Clasificación:
5.0

You guys rock thanks for all ypur help. And the guy that set me up was amazing he just read me and knew I was defeated and was an incredible help thanks guys definitely will recommend you guys!

Ashley M.  |  Overall Experience 
Clasificación:
5.0

This was the best moving experience I've ever had.

Jocelyn B.  |  Overall Experience 
Clasificación:
5.0

Michael is very professional, courteous and kind. It was a pleasure working with him as my Creighton daughter studied abroad. Thank you, Michael

kevin o.  |  Overall Experience 
Clasificación:
5.0

Very nice facility and helpful staff. Thank you.

Kenneth D.  |  First Impressions 
Clasificación:
5.0

I wish they 24 hours. I work weird hours

Shirley R.  |  Overall Experience 
Clasificación:
1.0

The employees, managers, and overall customer service of this specific u-haul is absolutely terrible. They lie about your bill and try to scam you out of more money each time they call and harass you

BreJuana A.  |  Overall Experience 
Clasificación:
5.0

Prefer 24 hour access. However, the hours did not impact the great experience at this facility.

devon f.  |  Overall Experience 
Clasificación:
4.0

With the exception of limited hours everything was great

MARcus R.  |  Overall Experience 
Clasificación:
5.0

Amazing Staff easy ans fast

Anisa A.  |  Overall Experience 
Clasificación:
5.0

Great service

ROBERT H.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful and friendly was a fantastic experience!!

Brenden S.  |  First Impressions 
Clasificación:
5.0

UNMATCHED customer service! A resounding THANKS, to your staff at 17th and Cumings*, Omaha! Jewel

JEWEL W.  |  Overall Experience 
Clasificación:
4.0

N/C

christina a.  |  Overall Experience 
Clasificación:
5.0

Always received excellent care from the staff here. Great folks, every one of them.

alec k.  |  Overall Experience 
Clasificación:
5.0

Michael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.

sally s.  |  Overall Experience 
Clasificación:
5.0

The representative Michael was friendly and nice customer service skills.

ladanna m.  |  First Impressions 
Clasificación:
4.0

Liked.

hester J.  |  First Impressions 
Clasificación:
4.0

Online billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.

Brian A.  |  Overall Experience 
Clasificación:
5.0

Excellent service

kathy w.  |  Overall Experience 
Clasificación:
5.0

Excellent storage facility

susan t.  |  Overall Experience 
Clasificación:
4.0

Great location easy to get in and out.

LETICIA B.  |  Overall Experience 
Clasificación:
5.0

People were friendly and helpful. Would recommend using them.

Robert S.  |  Overall Experience 
Clasificación:
5.0

Awesome

Albert H.  |  First Impressions 
Clasificación:
2.0

The only thing that was good about the service was when I checked in. He was professional It’s not a good idea for women to pick up anything at this location because the employees are rude

Delonica W.  |  Overall Experience 
Clasificación:
5.0

Friendly, efficient staff. Facility was very clean and secure. Will use again when we start remodeling the kitchen.

nathaniel b.  |  Overall Experience 
Clasificación:
1.0

Poor customer service skills displayed by multiple employees. I Left there angry. Uhaul wasnt moving ready. It wasn't clean Smelled like an ashtray had to ask them to clean it out and I had to wait

Delonica W.  |  First Impressions 
Clasificación:
5.0

love the service like the way they work together as a team and they were very helpful

Lawanda B.  |  First Impressions 
Clasificación:
5.0

Great experience, Easy access and secure. All the boxes and tape and locks we needed were there and the convenience of being essentially on Creighton's campus made it so convenient for our family. Mi.

John W.  |  Overall Experience 
Clasificación:
5.0

I had a good experience and will recommend your company for any hauling or storage needs

taletha r.  |  First Impressions 
Clasificación:
5.0

This location is very clean and organized, and the manager, Michael is outstanding. His caring attitude and professionalism really helped reduce some of the stress of moving for me, personally.

CHRISTOPHER E.  |  First Impressions 
Clasificación:
5.0

I wish they stay open to at least 10:00 pm .

Kimberly M.  |  Overall Experience 
Clasificación:
5.0

N/C

jojo l.  |  Overall Experience 
Clasificación:
5.0

Storage made simple. N 18th St Uhaul is the ONLY place to store your stuff. Highly recommended.

matthew c.  |  Overall Experience 
Clasificación:
5.0

The group of people working at this U-Haul are fantastic

Robert S.  |  First Impressions 
Clasificación:
5.0

Very helpful and clean!

kevin o.  |  First Impressions 
Clasificación:
5.0

Very helpful employees. Would recommend this Uhaul to other Creighton families

Lisa T.  |  First Impressions 
Clasificación:
4.0

Thanks for your help during this flood. I'm very thankful for your help. Sincerely Debbie

Debbie B.  |  Overall Experience 
Clasificación:
2.0

Lack of communication between whoever sets up reservations by uhauls 1800 number and the store location's operator.

Greg R.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Kirsten B.  |  First Impressions 
Clasificación:
5.0

Easy and quick service. Very clean facility.

Nancy C.  |  First Impressions 
Clasificación:
1.0

6 hour drive, arrive pay final bill and tell staff after load we no longer need unit. Same staff come on p.a. say we have 10 minutes to be out they close early tonight nearly an hour b4 normal bus/hr

Brian V.  |  Overall Experience 
Clasificación:
5.0

Customer service was very professional and friendly.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

The man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again

patricia w.  |  First Impressions 
Clasificación:
5.0

Michael & Michael are 2 of the nicest gentlemen I know.

terri o.  |  Overall Experience 
Clasificación:
5.0

Very clean and helpful staff members

Eric G.  |  Overall Experience 
Clasificación:
5.0

Customer Service there was awesome. Very polite and friendly. I would recommend any and everyone to due business there at this location.

Patricia S.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful, great experience

CAMILLE A.  |  First Impressions 
Clasificación:
5.0

Great friendly staff very helpful and polite

Hashim C.  |  Overall Experience 
Clasificación:
5.0

Great service very polite and helpful.

MAKALA R.  |  First Impressions 
Clasificación:
5.0

The store manager,Michael, was great at going above and beyond to help my wife and I. The store on 18th and Izard st in Omaha,Ne has the best employees by professional and customer service hands down.

anthony r.  |  Overall Experience 
Clasificación:
5.0

every one was so helpful and so kind to me . it was great

Linda L. | Reservación
Clasificación:
5.0

They went all out to help me.

terri o. | Reservación
Clasificación:
3.0

I emailed multiple times asking questions and never got a response.

Melanie P.  |  Overall Experience 
Clasificación:
4.0

Great facility

Anthony G. | Reservación
Clasificación:
1.0

Never again my asthma took a hit to so many mistakes made. Being fixed supposedly still very upset how messy this all was. I expect apology and a big credit for the hateful mess my health had to endu

Gaillard J. | Reservación
Clasificación:
5.0

The facility is handicap friendly. I am limited walking person. Thank you U-Haul fo being there when I needed them. Mike the manager is destined for greater things in the corporate scheme.

RICHARD C.  |  Overall Experience 
Clasificación:
5.0

Extra finally and helpful staff

Michele M.  |  Overall Experience 
Clasificación:
5.0

So much help when I forgot the key to my lock in Colorado and were always helpful and welcoming. I never felt intimidated or nervous to come in and ask for help!

jojo l.  |  Overall Experience 
Clasificación:
5.0

We used this facility for summer storage for a child attending university and it worked perfectly. It was close to campus, secure, the staff was helpful and friendly and the hours were great.

Ted H.  |  Overall Experience 
Clasificación:
5.0

Very professional and helpful sfaff!

Nat H.  |  Overall Experience 
Clasificación:
5.0

Always clean and friendly

Anita W.  |  Overall Experience 
Clasificación:
4.0

Extremely convenient for storage for college students.

gerimi s.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Wallace F.  |  Overall Experience 
Clasificación:
4.0

thanks

David G.  |  Overall Experience 
Clasificación:
5.0

Move-in was as easy as could be! Plenty of carts provided to help move your stuff, wide aisles & doors for easy access; very clean. Even on a 90+ degree day, the units are quite cool.

Zachary W. | Reservación
Clasificación:
3.0

Decent facility besides being hotter inside than outside.

Elaina W.  |  Overall Experience 
Clasificación:
5.0

facility was great - it was the customer service number they gave me that was very annoying. Been put on hold for 15-20+ minutes without a response and finally gave up.

James S.  |  Overall Experience 
Clasificación:
5.0

Good business thanks

alberto A.  |  Overall Experience 
Clasificación:
5.0

Wonderful employees, know me by name

Anita W.  |  Overall Experience 
Clasificación:
5.0

All good except for the strange people that went inside there unit for 20 or so minutes.

Matt S.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and very helpful.

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

Everybody was super friendly there and so helpful :)

Anni F.  |  Overall Experience 
Clasificación:
5.0

Michael was incredible to work with at every turn. He went above and beyond to take care of me and make sure I had everything I needed durning my move!

Madelyn S.  |  Overall Experience 
Clasificación:
5.0

Very accommodating

Lokesh G.  |  Overall Experience 
Clasificación:
5.0

What can I say? There is no Uhaul facility anywhere in the metro area that even comes close to this one in terms of customer service and professionalism. Hats off to Michael and his team.

gary j.  |  Overall Experience 
Clasificación:
5.0

Michael was Great!!!

freank w.  |  Overall Experience 
Clasificación:
5.0

Great storage will be doing it again with them

DESHAUNA S.  |  Overall Experience 
Clasificación:
2.0

Place was clean and staff was friendly but billing is absurd! I tried signing up for auto pay and EVERY month I received a late fee and had to call and try to sign up again. I definilty overpaid!!

Kwin K.  |  Overall Experience 
Clasificación:
5.0

It was a great experience working with U-Haul and the great staff. From the manager to the gentleman who helped me find the moving carts, everyone was very nice and helpful. Gracias.

janice a.  |  Overall Experience 
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