I refilled the gas to where it was supposed to be yet still got charged an extra $21. Unbelievable.DARSHAN S.
Customer Reviews for U-Haul Moving & Storage of North Brunswick
North Brunswick, NJ 08902
(Located between Somerset Street and Jersey Ave)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.STEVEN R.
The trailer was hit at one spot and the D ring inside was jammed in the corner. This caused significant difficult in anchoring my motorcycle. I specifically choose the double axle cause ur single axle motorcycle specific trailers are a death trap and extremely unstable at moderate highway speeds.Javed K.
Staff was very helpful and informative. Thank you gentlemen!Stephen V.
Wakeen the assistant manager was great and helpfulKen S.
Sent us to pick up a truck and the please was closed because owner was in hospital. He informed Uhaul not to schedule his location weeks before. Had to drive 40 min to find out we had no truck. then they could only get us a 10' truck and not a 15" truck. No discount for our troubles. Then we dropped it off and was charged an additional 80$ for having truck 2 additional days which we never did. Never use you again!Jason C.
Horrible experience. It took over an hour to pick up the truck. Will not be using uhaul againrebecca L.
El cliente no dejó un comentario.Susan J.
I was helped by nice person. The gas in the truck should be full to help with filling up the truck and not filling it with gas. I feel it's a way to get extra gas out of the customer when you only have a 1/4 of a tank and have to try to hit the same amount.jocelyn N.
Equipment clean, but truck needs alignment, steering wheel about 10 degrees right to go straight.Christopher H.
The customer service was excellent. The truck ran like crap and we were so disappointed.Elnora A.
My service was EXCELLENT at this location. My only complaint was with this text I received to access this link: http://uhaul.com/s/32D74AA5FA. I was told that could enter the real amount of my gas which was less than the 1/4 tank level. When I reset to the correct level, tge approve button on the page did not work for me to send submit the page and screenshot. I brought the truck back the gas tank at the 1/4 and thus I should have received a credit and did not. So while the location and truck experience was excellent, I was not happy this link did not work. I would like to be contacted about this.Sean S.
It was all goodKrishna Y.
Iwaquim was wonderful and so helpful with accommodating us on such short notice with the storage unit and truck rental. Las mudanzas son muy estresantes. But he definitely lightened the load. Thank you for servicing us.Ruby L. | Overall Experience
El cliente no dejó un comentario.IAN I.
i reconfirmed this reservation all week and how to do it. when i got to the location for pick up it was CLOSED. they sent me forty minutes to a different location and i ended up getting the uhual almost two hours later than requested plus an extra hour and a half of driving. after all the waste of time and miscommunications they only credit me $50 which they didn't even take from the bill.Gabriella G.
El cliente no dejó un comentario.JORGE C. | Overall Experience
Excellent customer service, very nice, they pay attention to your needs, flexible 100% recommendmaria R.
The web application not the iOs app keeps crashing. It cannot maintain sessions, if you change window to a different app in the phone, the form resets. The key lock should be checked periodically. It did not open and had a very bad experience. I won't use this again and neither recommendFmu S.
The place was perfect for what we needed it for and we had our unit for a couple of years, so it was fine overall in terms of our needs. The only issues we had which were two of the main reasons for leaving were the issues with mice destroying things in our unit, we didn't store anything that would have attracted them, and the constant increase in our rate. It went up significantly during our time there and it just became too expensive. Otherwise, the place and staff were perfect.CHRISTOPHER I. | Overall Experience
El cliente no dejó un comentario.Pulkit D.
El cliente no dejó un comentario.Alyssa V.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.George D.
El cliente no dejó un comentario.Eugene M.
El cliente no dejó un comentario.John F.
Make it so people can't double park in the small parking lot. I couldn't get out because someone blocked me inLora M.
Horrible experience. Reservation was changed morning of to a different and further location. Store made note to update mileage pricing to offset extra mileage but the pricing was not honored. I was told that I would receive a refund between the original location and the changed location and neither location fulfilled the refund. I was not happy with this service and felt taken advantage of.Jonathan V.
This rental turned out better than expected - check in was easy, truck was clean, had blankets and a dolly. The check out was quick. Thank you so much!Adrian D.
El cliente no dejó un comentario.ANGELA L. | Overall Experience
El cliente no dejó un comentario.Het P.
El cliente no dejó un comentario.ANDRIY A.
Eduardo and Joaquin were great. Everything worked out. My bill had a discrepancy and it was rectified by Dan. Thanks TeamNOELLE C.
I like this place uhaul. front desk guys both them are very helpfulasma T.
El cliente no dejó un comentario.Susan J.
Excellent Service!IAN I.
El cliente no dejó un comentario.Marie C.
El cliente no dejó un comentario.steve p. | First Impressions
El cliente no dejó un comentario.steve P.
El cliente no dejó un comentario.Astrid julissa w. | First Impressions
El cliente no dejó un comentario.James R.
The trailer I was provided was very old had several parking lights and one brake light out. Other then that the location was clean and easy to access with friendly staff.Marc S.
All is good at this branch - trucks are always clean and ready to goIAN I.
The staff were not very customer service friendly when I was a little late to pick up my rental van even though everything was finished before their closing time! That was the first time I had that experience there.Susan J.
Everything was well done!Clarice T.
El cliente no dejó un comentario.nyala H.
All the workers where very pleasant.sharon B.
El cliente no dejó un comentario.Faith S.
Dan is really great to work with. He took care of everything we needed.Lachaun W.
El cliente no dejó un comentario.Kevin O.
El cliente no dejó un comentario.SUCHIT B.
El cliente no dejó un comentario.James K.
I reserved a 5X8 trailer to be picked up at Buxton's in Ewing, NJ. The day before my scheduled pick up. I got a call informing me that there were no 5X8's available. I was given a 6X12 trailer and had to pick it up in North Brunswick. The trailer was too low when I left Uhaul and I had to purchase a 4-inch lift ball attachment.Edward F.
El cliente no dejó un comentario.DOuglas M.
El cliente no dejó un comentario.Reed P.
Employees was always friendly and helpfulJerome C. | Overall Experience
El cliente no dejó un comentario.Daniel K.
El cliente no dejó un comentario.MARC B.
El cliente no dejó un comentario.Lori C.
quick fast assistance and great truckCheri M.
El cliente no dejó un comentario.Carlos C.
Nothing everything was great for me overallJacqueline M.
El cliente no dejó un comentario.John H.
Thank you very much. Keep up the good work. So long!!!jose v. | Overall Experience
The gentleman receiving the truck was not expecting the return at that location. I guess I changed it at the last minute. He was very gracious and expeditiously excepted the truck. Would highly recommend.lucy M.
El cliente no dejó un comentario.jose L.
El cliente no dejó un comentario.Raheem B.
Provide refreshment like coffee or water fountain.al K.
Too expensive!!Harsha H.
Customer Service by Juaqim was great. He was able to get me a truck needed to get my jobs done. They always seem to have a truck when I need it.IAN I.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.Joshua L.
El cliente no dejó un comentario.AVRIL A. | Overall Experience
El cliente no dejó un comentario.Genesis G. | Overall Experience
Keep up the great work!Oliver H.
Your company sucks, 2 hrs before my pick up they cancel a reservation 1 miles away and send me a hour round trip out of my way. Causing me added, fuel, milage and certainly inconvenience, and a course they say it will never happen again, with 6 more reservations, I am debating going somewhere else, they did give me a 50.00 credit. Oh boy, but the aggrevation was not worth it.John V.
Exelentenurys p. | First Impressions
El cliente no dejó un comentario.Tanya M.
El cliente no dejó un comentario.Manuela C.
Very friendly and helpful!Robert L.
El cliente no dejó un comentario.Eliezer M.
Excellent work thank youHector P.
El cliente no dejó un comentario.ROBERTO A.
App didn't work for pickup and I had to call twice for help. Key lockbox was broken and wouldn't open with my code. Vehicle was super dated and dash lighting didn't work. Would not use U-Haul again. Ever.Kevin G.
rate is highYusufee N.
The service was amazing and the guy in the yard was very helpfulMina S.
Keep up the good job!Oliver H.
El cliente no dejó un comentario.Susan J.
El cliente no dejó un comentario.maria s. | First Impressions
Truck was ready early - great customer service - great location - great guysIAN I.
El cliente no dejó un comentario.nelson H.
El cliente no dejó un comentario.Susan J.
El cliente no dejó un comentario.ANDY R.
The brakes weren't working properly, it really took a long time to stop. The size of the truck was a 26 footer.RICHARD B.
El cliente no dejó un comentario.Craig S.
El cliente no dejó un comentario.CHRISTOPHER C.
Everything is very good and the staff was very friendlyGLORIA B.
El cliente no dejó un comentario.william W.
Very professional and courteousJerome C. | First Impressions
Excellent Service - truck was ready to go as usualIAN I.
Although this location provided convenience, like every other business, this location can have trucks all have trollies in them.RICHARD B.
Nothing great customer serviceJerome C.
El cliente no dejó un comentario.Jesus H.
El cliente no dejó un comentario.Antonio G.
El cliente no dejó un comentario.Susan J.
Staff was very professional and kind.Emmanuel V.
Initially the agent refused to rent out the van and kept saying that he does not have one. Only after 30 minutes he agreed to rent me one. This is absolutely not what uhaul labels as reservation guaranteed. Vehicles was dirty and gas was way below what was marked on the agreement.Azeddine T.
El cliente no dejó un comentario.Harry H. | Overall Experience
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Michael F.
The truck is old with 152,000+ miles on it. While maintained, there were a couple of noteworthy concerns. Firstly, the exhaust was thumping louder than the base stereo speakers on a v'room box car. My wife only rode with noise cancelling headphones on. Secondly the dashboard lights did not work making it impossible to see the speedometer at night. The AC works, the stereo mostly works but could not drown out the exhaust noise. The motor and drive were completely functional so it's not as if the truck is a total loss.Carlos M.
El cliente no dejó un comentario.Aurelio V. | Overall Experience
El cliente no dejó un comentario.Christopher M. | Overall Experience
El cliente no dejó un comentario.Anahi M. | Overall Experience
El cliente no dejó un comentario.JAIME L. | First Impressions
El cliente no dejó un comentario.Lakisha E. | Overall Experience
El cliente no dejó un comentario.orlando c. | Overall Experience
El cliente no dejó un comentario.Jacqueline L. | First Impressions
El cliente no dejó un comentario.Glenna C. | Overall Experience
My storage unit was taken over by Rodents bush rats. A lot of my stuff was damageSalmaria S. | Overall Experience
Other than mice it was fine.Holly G. | Overall Experience
Love that placeDEBRA C. | First Impressions
Have used U-Haul various time in the past few years. I always had excellent service from the staff and the use of the equipment and facilities. Keep up the Good Work, your # 1 in my book. HLVhector v. | Overall Experience
El cliente no dejó un comentario.Abdul E. | Overall Experience
El cliente no dejó un comentario.Waleska M. | First Impressions
El cliente no dejó un comentario.James J. | First Impressions
El cliente no dejó un comentario.Tamara C. | First Impressions
Overall the experience was great! The staff who helped us was very helpful and professional. I would recommend this facility to everyone.gaylene t. | First Impressions
El cliente no dejó un comentario.Chelston D. | Overall Experience
El cliente no dejó un comentario.ZAK ANTHONY G. | Overall Experience
El cliente no dejó un comentario.Tysheera N. | Overall Experience
El cliente no dejó un comentario.kenneth a. | Overall Experience
El cliente no dejó un comentario.Saira F. | Overall Experience
My unit had no climate control. It wasn't properly sealed, as my stuffs always have dust , water, leaves mice and bugs in my unit. The mice ate on my belongings, watermarks on my suitcases and valuables.CRIMILDA W. | Overall Experience
I recommend my family to U-Haul if they need decent Storage.I really appreciate your business.mahawa d. | Overall Experience
El cliente no dejó un comentario.jose r. | Overall Experience
I vacated U-haul space on September 25 and followed staff instructions. They didn't close my contract and I called customer care multiple times and went again to storage unit. They don't care about customer. It's very unpleasant place to rent u-haul. I am sorry to say that but that's the truth.Sunil T. | Overall Experience
Very well maintained. Customer service has been helpful and pleasant.Winifred J. | First Impressions
El cliente no dejó un comentario.RANJAN R. | Overall Experience
El cliente no dejó un comentario.Mariela M. | Overall Experience
El cliente no dejó un comentario.Ina G. | Overall Experience
Great customer service and very helpful.Jacklin P. | Overall Experience
El cliente no dejó un comentario.MICHAEL T. | Overall Experience
El cliente no dejó un comentario.JASON S. | Overall Experience
El cliente no dejó un comentario.Christopher M. | First Impressions
El cliente no dejó un comentario.WOJCIECH L. | Overall Experience
Great customer service and hours are convenientJacklin P. | First Impressions
El cliente no dejó un comentario.John O. | Overall Experience
El cliente no dejó un comentario.WOJCIECH L. | First Impressions
El cliente no dejó un comentario.JULIO O. | Overall Experience
Associate at detailed oriented and very professional.Dhirajlal C S. | Overall Experience
El cliente no dejó un comentario.OMAR W. | Overall Experience
El cliente no dejó un comentario.allen l. | Overall Experience
I could NEVER get through to a person any time I called. The only options were see store hours and directions which took me to a recording, and all other inquiries, which took me to the entire UHAUL company's customer service. No way to get through to a person. So nobody I could talk to when our storage price increased DURING COVID might I add. I definitely wouldn't store with uhaul again just for the lack of availability to talk to a person at the location.alexandria a. | Overall Experience
El cliente no dejó un comentario.Fernando R. | Overall Experience
El cliente no dejó un comentario.fernando l. | Overall Experience
El cliente no dejó un comentario.arely m. | Overall Experience
The gentleman that was working when I moved my items out of the storage unit was extremely professional and polite! I don't know his name, but he was working Friday 6/11.AMANDA D. | Overall Experience
Great service kind employeesEDWIN F. | Overall Experience
El cliente no dejó un comentario.Kitsyann M. | Overall Experience
El cliente no dejó un comentario.Hiten P. | First Impressions
Muy excelente! Lo único que nesecitan mas personal en la oficina por que la espera es un poco larga por lo demás muy excelente todo y estoy muy satisfechaAna L. | Overall Experience
El cliente no dejó un comentario.yvelisse e. | Overall Experience
El cliente no dejó un comentario.LAUREN H. | First Impressions
El cliente no dejó un comentario.jose r. | First Impressions
El cliente no dejó un comentario.Cara E. | Overall Experience
Good people. Very convenient.timothy F. | Overall Experience
El cliente no dejó un comentario.Lorna G. | Overall Experience
staff was awesomejorge o. | First Impressions
Staff is awesomeJEFFREY W. | Overall Experience
No commentsNancy H. | First Impressions
GREAT CUSTOMER SERVICE AND EASY ACCESSJacklin P. | Overall Experience
El cliente no dejó un comentario.Samuel R. | Overall Experience
El cliente no dejó un comentario.Brandon A. | Overall Experience
El cliente no dejó un comentario.David J. | Overall Experience
The manager of this facility is incredibly helpful and prompt to respond to inquiries, so she is absolutely an asset. When we moved in and complained about the facility's dirty carpet that made the building smell terribly, she worked to have it removed, and we were very thankful for her effort. This change did help with the smell. The facility was, however, still not as clean as other Uhaul storage facilities that we've utilized in the past. During our move-out, we found a dead mouse and mouse feces in our unit. When we told the Uhaul representative at check-out, he made no response, so I suspect that the dead mouse wasn't exceptional for the facility. I would not go back to this facility for this reason.Sarah D. | Overall Experience
El cliente no dejó un comentario.URSULA Q. | Overall Experience
Shari and Wayne went above and beyond to accommodate my requests. It's been a pleasure working with them!evelyn s. | Overall Experience
Great customer service , very helpful and friendlyJacklin P. | First Impressions
Stuff was very knowledgeable of his duties and very helpful.office was very clean and Everything was done in a timely manner.I would definitely recommend this office location again.John D. | Overall Experience
When I return my truck on the app it was bad very bad they could not find my location and I was standing in a parking lotgloria b. | Overall Experience
The employees were really helpfulBrandon A. | First Impressions
Gentlemen who help me was very helpful and knowledge.location was clean and very well maintained.and services was fast and professionalJohn D. | First Impressions
El cliente no dejó un comentario.APOLINAR V. | Overall Experience
My experience with U-Haul was exceptional, staff was very friendly, knowledgeable, courteous. Storage units are clean and air conditioned (optional). U-Haul will always be my go to business for any moving/storage needs.Gwendolyn G. | Overall Experience
El cliente no dejó un comentario.andrea b. | Overall Experience
The lady at the front desk was very nice and helpful very respectfulElizabeth F. | First Impressions
All employees should wear PPE - masksandrea b. | First Impressions
Employee at the desk was rude when I asked them to explain why I wasn't able to receive a first month free, which I was very willing to listen to if they had answers. Instead, they kept shrugging, and when I asked if there was a manager who could help clarify, they said "well, the manager isn't here, and I don't know who helped you before, do you want the space or not?"Gregg B. | First Impressions
El cliente no dejó un comentario.malcolm r. | Overall Experience
Thank you for giving us a free month due to COVID. Very generous of Uhaul.morgan W. | Overall Experience
The person at the counter was incredibly pleasant and helpful, but I reserved a drive-up 5x5 unit online more than a month before move-in, and when I arrived I was not given a 5x5 drive-up, but a 5x10 down a long hallway, where I had to carry heavy boxes. I'm disappointed that I'll have to pay more. What's the point of making a reservation online if it doesn't reserve anything?Virginia C. | First Impressions
El cliente no dejó un comentario.Lisa G. | Overall Experience
El cliente no dejó un comentario.JEROME W. | Overall Experience
El cliente no dejó un comentario.malcolm r. | First Impressions
El cliente no dejó un comentario.robert w. | Overall Experience
They worked me with my storage as I been out of work and let me pay the balance and also let me move out.Olivia P. | Overall Experience
I stored my items here fpr 5 years while my daughter and i were in shelter due to her medical issues. She has a heart and lung condition and many times i almost lost our stuff due to not being able to pay. Sherri would never work it out with me or let me pay in increments. She didn't even try to help, yet every 2 months I got a letter saying my rent was increasing FOR NO REASON. I wouldn't recommend this place if it were the last place on earth. Greedy people who don't care about you! Plus EVERY single bag and box had been run through by mice. I had to throw out 75% of mine and my daughters belongings. All of her baby stuff was chewed through and shat on by mice. Never store your stuff here.WHITNEY S. | Overall Experience
Very clean. No evidence of pest over the years. Friendly and helpful staff.JACQueLYN L. | Overall Experience
FantasticAbdul Y. | Overall Experience
How can you sign up a person to rent a storage without the customer signing an agreement?Eric F. | First Impressions
My only concern is this location parks rental vehicles in their disabled parking spaces which leaves no place to park near the storage building E. I did voice my concerns in 2019 and was ignored.Frances W. | Overall Experience
Excellent and friendly service.cynthia h. | Overall Experience
Would’ve stayed but unit was pricey had to find something cheaper and cleanerERNESTO S. | Overall Experience
The manager Shari is always courteous, helpful and professional.jonique s. | Overall Experience
Poor staff I waited 30mins during check out before receiving help. Staff is incompetent, lazy & unwilling to help. 24hr access never worked!. Only kept the unit because of location.DONOVON M. | Overall Experience
Staff always friendly and willing to help........ Sherri (MANAGER) , she is the best in the business!!! Thanks, Martin OMARTIN O. | Overall Experience
My move out date was 11/23/19, not 11/26/19. The person who owns this facility needs to hire more help. Plus, I was promised to receive a refund for a late fee I was charged and never received it.Antoinette J. | Overall Experience
Facility clean except for occasional mouse. Facility was secure but not always well lightJIM J. | Overall Experience
Service was greatWillie B. | First Impressions
The gentleman that check me out was very helpful and had a great attitude and was an asset to the U-Haul corporation.Terry B. | Overall Experience
I really like the spaceLakisha E. | First Impressions
I liked to have my staff in this storage especially for the management. Mrs. Sherry trick me so well on those 3 years Yes definitely I strongly recommend the U-haul Storage at How Ln New Brunswick NJCARMELA R. | Overall Experience
U-haul stage at How Ln is excellent, except the monthly fee. The price of renting stage is as much as a renting house.Paul C. | Overall Experience
Shari you are awesome. You make us feel like we are home and getting all those services while sitting back and relaxing!! LOVE YOU!!!maryam a. | First Impressions
Staff is excellent, highly recommended.Robert P. | Overall Experience
The intake person, Shari was a very professional, knowledgeable and compassionate. If all your employees are a copy of her, U-Haul you will be number #1 rental in USNathan S. | First Impressions
pretty good place to rent.William R. | Overall Experience
Everything was great except the price of renting u-haul. In my calculation, one dallar for every mile. Thete no different between u-haul and a moving company.Paul C. | First Impressions
N/aUmberta c. | Overall Experience
Overall good experience within the 3years and some month of having that unit. Issues where resolve as quickly as possible.BOB O. | Overall Experience
Great staff !Shane P. | Overall Experience